All language subtitles for 11 - Feed Forward English

I'm so excited about my new book, How Women Rise, with my co-author Sally Helgason, Sally, A World

of Authority and Women in Leadership, How Women Rise.

One of the things I teach in all my classes I find specifically useful for women is something called

feed forward in my coaching.

First, all the people I coach get confidential feedback feedback for all the people around them.

They're key stakeholders.

Typically, these might be people like direct reports, peer's manager, board members average one of

my clients 18.

After they get feedback, they pick something important to improve and they agree on this with their

manager.

Then I have this interesting process of coaching where I don't get paid if they don't get results.

And it's all based on this concept of feed forward.

What I teach people to do is ask each of their key stakeholders not for more feedback about the past.

Feed forward ideas for the future and the rules.

Are you asked for ideas?

You listen, you don't judge the ideas.

You thank people.

You don't promise to do everything and then you keep following up.

So what does this sound like?

It might sound something like this.

You know, Miss Coworker, I'm going through this feedback process and coaching, and the first thing

I want to say is thank you so much for participating.

I've got nothing to lose, much to gain.

Here's some things I feel very positive about.

Then pick something to improve.

For example, I want to be a great listener.

Then I suggest ask for feed forward.

It sounds like this.

I'm not going to ask you for more feedback about the past.

Why I can't change it anyway.

I'm going to ask you for ideas for the future.

If you had to have ideas, help me be a positive and open minded listener in the future.

What might they be?

Whatever the person says, sit there.

Shut up.

Listen, take notes, say thank you.

Don't judge or critique in any way.

Learn to just listen and say thank you, never promise to do what people say.

Leadership is not a popularity contest, I would say.

Thank you so much for your input.

I can't promise to do what everyone says.

I'm going to listen to everybody, think about the ideas and do what I can.

You know, I can't change the past.

I can change the future, and I can't get better everything.

I can certainly get better at this than on a regular basis.

I teach people to practice feet forward every couple of months.

Sounds like this.

I want to be a better listener.

Give me a couple of ideas to help me.

It's been two months based on the last two months.

Give me ideas for the next two.

It's been four months based on the last two months.

Give me ideas for the next two.

It's been six months.

What happens when people practice feed forward?

Well, we've got a research study called Leadership is a contact sport with eighty six thousand people.

The results are pretty dramatic.

Leaders that figure out what they want to get better at, focus on improvement, keep it positive,

simple, fast, ask for feet forward, practice on a regular basis, then get resurveyed, almost invariably

become more effective.

Now, why is this specifically useful for women?

One thing women tend to do much more than men is something called ruminate.

Worry about input.

Try to please too many people.

What's nice about Feed Forward is you fight that urge to have a dialogue or a discussion to talk about

things, to defend yourself.

You learn to listen, gather lots of input, think about it, make a decision, don't promise to do

everything, pick a few important things and move forward.

I find Feed Forward is a fantastic process to help leaders get better.

In general, I think it's even more effective for women leaders.

And the reason is women leaders tend to ruminate, tend to worry too much, tend to over, analyze,

try to please too much feed forward.

It keeps it positive, simple, focused and fast.