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For this section, there are two leadership exercises, one on managing expectations and one on managing
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conflict.
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For these exercises, you will need to look at a real life situation that you're currently involved
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in or have recently been involved in.
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Are you aware of the expectations of the team?
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If not, go find out what they are?
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Are they around the team leader, the organization, the task or project, the team members and their
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relationships, the environment, the customers or the reward package?
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Does conflict arise in your department or organization?
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How often do you see conflict occurring?
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If so, what is the preferred way of dealing with it and what are the consequences if you are the leader,
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in what ways can you improve the approach?
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Be sure to use the downloadable workbooks and write down your notes to use the next time you need to
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manage expectations or handle conflict.
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The only kind of bad conflict is unresolved conflict.
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Don't let this happen.
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You must become comfortable dealing with conflict quickly and effectively.
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In our next session, we're going to look at lateral leadership.
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