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These are the user uploaded subtitles that are being translated: 1 00:00:00,840 --> 00:00:07,200 It doesn't matter if you have a hundred reviews on Yelp if you have no reviews on Google it will appear 2 00:00:07,200 --> 00:00:11,000 to potential customers that you have no reviews at all. 3 00:00:11,010 --> 00:00:12,180 Look at this example. 4 00:00:12,180 --> 00:00:18,200 Which business would you click on if you search for lawyers in your city in just these two came up. 5 00:00:18,200 --> 00:00:22,050 Of course the one with 55 reviews this is the thing about Google. 6 00:00:22,140 --> 00:00:27,440 You want to be optimized on Google business because what does Google prioritize. 7 00:00:27,540 --> 00:00:32,460 The first thing in the search result a map and then Google businesses. 8 00:00:32,850 --> 00:00:38,370 So once you get verified on your Google business page you want to start building up reviews for your 9 00:00:38,370 --> 00:00:44,370 business customers and businesses both benefit when a business is reviewed on Google. 10 00:00:44,370 --> 00:00:49,340 Customers can make informed decisions based on information from people they trust. 11 00:00:49,470 --> 00:00:54,330 Businesses can strengthen their relationship with customers by directly engaging with these reviewers 12 00:00:54,330 --> 00:00:55,400 on google. 13 00:00:55,410 --> 00:01:00,750 Once your business is verified and listed on Google your customers can leave reviews both the of your 14 00:01:00,750 --> 00:01:07,380 Google Plus page or by clicking the reviews on your Google Maps listing as you can see right here on 15 00:01:07,380 --> 00:01:11,970 the Google Plus page right here on your Google Maps pop up. 16 00:01:11,970 --> 00:01:14,260 So how do you get reviews. 17 00:01:14,790 --> 00:01:17,760 Remind your customers to leave feedback on Google. 18 00:01:18,210 --> 00:01:24,210 Simply reminding customers that it's quick and easy to leave feedback on Google the mobile or desktop 19 00:01:24,750 --> 00:01:30,590 can really help your business stand out from these sites with fewer or no reviews. 20 00:01:30,630 --> 00:01:34,650 Also become an active presence on Google and respond to these reviews. 21 00:01:34,710 --> 00:01:39,850 Your customers will notice that your business values their input and respond with more reviews. 22 00:01:40,080 --> 00:01:46,650 So this can be done simply by commenting or replying back to these reviews with a thank you or feedback 23 00:01:46,650 --> 00:01:47,890 to their review. 24 00:01:48,060 --> 00:01:53,760 So make sure your business information is verified only verified local Google plus pages can respond 25 00:01:53,760 --> 00:01:54,890 to reviews. 26 00:01:54,990 --> 00:01:58,860 So some hacks I do for my clients to get reviews for them on Google. 27 00:01:58,860 --> 00:02:03,430 Send an email to your customers a week after they make a purchase and request that review. 28 00:02:03,840 --> 00:02:09,570 Or if you have a past email list you can blast email them as well. 29 00:02:09,570 --> 00:02:14,430 Requesting a review I would like to give them a week because they've had that time with their product 30 00:02:14,430 --> 00:02:14,670 . 31 00:02:14,830 --> 00:02:21,060 They're either happy about the fast delivery the product the service and have had time to make a sound 32 00:02:21,060 --> 00:02:23,430 judgment and review for your business. 33 00:02:23,430 --> 00:02:27,330 So what I do in these emails is to provide them with an actual screen shot. 34 00:02:27,480 --> 00:02:30,040 Step by step on how to leave a review. 35 00:02:30,300 --> 00:02:35,150 So always prefacing your email review request that you're seeking positive reviews. 36 00:02:35,340 --> 00:02:41,280 And here's a canned statement I use if for any reason you don't have a 4 or 5 star experience please 37 00:02:41,280 --> 00:02:46,330 email us before you leave your view so we can make it right for you. 38 00:02:47,040 --> 00:02:53,250 This just kind of coverage of the bases gives you time to respond and hopefully write the situation 39 00:02:53,730 --> 00:02:55,220 and you're really insuring yourself. 40 00:02:55,220 --> 00:02:57,290 Hi revues. 41 00:02:57,480 --> 00:03:03,060 So the few people that actually email you to complain you can offer a refund in exchange or a discount 42 00:03:03,060 --> 00:03:04,540 on future orders. 43 00:03:04,560 --> 00:03:11,190 So here is an example of an actual review request I created for a business that they e-mail to their 44 00:03:11,190 --> 00:03:16,000 customers so gives them screenshots and steps for what they need to do. 45 00:03:16,110 --> 00:03:22,640 Search for the business on Google click on the Google Maps location icon and then click the writer view 46 00:03:22,650 --> 00:03:23,700 button. 47 00:03:23,700 --> 00:03:29,340 You can do the same set up of screen shots for your Google Plus page and simply provide your customer 48 00:03:29,340 --> 00:03:35,940 with the exact link to your Google Plus page that custom you are Eliel create and then give them screenshots 49 00:03:35,940 --> 00:03:43,980 on how to leave reviews which is simply click the writer view box in the review summary box at the top 50 00:03:43,980 --> 00:03:46,050 of your Google Plus page. 51 00:03:46,050 --> 00:03:49,020 So finally I incentivize reviews. 52 00:03:49,320 --> 00:03:54,750 Sometimes even you're most satisfied customers need some extra incentive to take time out of their busy 53 00:03:54,750 --> 00:03:57,030 schedule to write a review. 54 00:03:57,030 --> 00:04:02,390 So offer your customers a small incentive to show your appreciation for them leaving a review. 55 00:04:02,460 --> 00:04:08,340 One note here though you need to make sure your request is for writing a review and not for writing 56 00:04:08,340 --> 00:04:09,780 a positive review. 57 00:04:09,780 --> 00:04:12,310 This is according to Google policy. 58 00:04:13,410 --> 00:04:19,230 So what I love to do is to offer monthly giveaways where you choose one reviewer at random to win a 59 00:04:19,230 --> 00:04:20,340 free gift card. 60 00:04:20,670 --> 00:04:25,530 So this is a cool thing for social media as well because you can take a photo of this gift card tag 61 00:04:25,530 --> 00:04:31,590 the fan on your social media account and this will organically incentivize your social media following 62 00:04:31,830 --> 00:04:34,850 to leave reviews because they want free stuff too. 63 00:04:34,920 --> 00:04:40,410 So if you post this request on your business page or in your actual location business or even on your 64 00:04:40,410 --> 00:04:47,700 social media pages remember never offer pay or that you're giving people something free directly in 65 00:04:47,700 --> 00:04:49,640 exchange for a positive review. 66 00:04:49,920 --> 00:04:55,350 You're simply offering a contest and the contestants are the ones that have the chance to win a free 67 00:04:55,350 --> 00:04:58,660 item or promotion or coupon code. 68 00:04:58,680 --> 00:05:01,560 This is how to stay safe in Google's Terms and policies. 69 00:05:01,800 --> 00:05:06,810 And from my experience people only want to leave a positive review if they're going to get something 70 00:05:06,810 --> 00:05:07,440 free. 7793