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This time, we reveal
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the relentless struggle to keep city supplied with food.
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We have to deliver.
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We're under a huge amount of time pressure.
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From traders at Billingsgate Market
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fighting for the freshest fish-
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It's all a gamble.
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If you get it wrong, it's gonna cost you money.
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To the hidden army battling against the clock
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to meet demand for online groceries.
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(techno music)
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The drivers go out, they come back
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and we just keep me reloading them all the way through.
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And, we discover how rooftop farming
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could solve our city's food supply problems.
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People can't believe,
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there's a greenhouse in the South Bronx.
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They can't believe there's veggies in the hood.
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Half the world's population
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live in urban areas, and the number is rising every second.
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Each day is a race against time,
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to house, feed, water and move more than 3.5 billion people.
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It's an impossible daily challenge.
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The slightest glitch can bring a city to its knees.
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And every 24 hours, it has to be done all over again.
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This is the story of how cities work.
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Food.
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Human life can't exist without it.
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It's a city's most important source of energy.
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In New York alone, eight million people
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consume 10,000 tons of food every day.
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In the city that never sleeps,
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delivery rider O.J. fights a daily battle
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to keep his customers supplied, with pizza.
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I think people love pizza too much in New York.
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That's what I think.
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America eats so much pizza, that every day
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the equivalent of a square kilometer is consumed.
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Enough to cover the whole of Central Park
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in just over three days. (siren wailing)
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This pizza restaurant in New York's East Village
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takes around 150 home delivery orders every day.
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For restaurant manager Mark Kenyon,
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there's no other city in the world
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with such a love for this type of food.
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You think of pizza, you think of New York.
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People come from all around the country,
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all around the world, to try New York's pizza,
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and it's very rarely where a New Yorker
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will go one week without having some sort of pizza.
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There's a lot of demand
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and a lot of suppliers trying to meet it.
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There are 10 other pizza joints in the neighborhood
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and competition is fierce. (telephone ringing)
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When an order comes in, every second counts.
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What are we gonna have?
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Cash?
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Give us about a half an hour or so?
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Thank you very much.
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Every morsel Mark sends out has to be perfect.
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But, delivering it to customers hot and fresh
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is far harder than meets the eye.
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Delivery men must brave city traffic,
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and New York is home to one of
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the fiercest driving environments in the world.
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Delivering to the city can be tough.
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Delivery on bikes,
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it's gonna be the fastest way to get to the city.
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You don't have to sit behind any cars in traffic.
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It's delivery rider O.J.'s secret weapon.
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I think I move twice as fast on a cycle,
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than what a car would move on the streets.
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And the faster O.J.
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can get food around the city the better.
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I always get to the customer within 15 minutes
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that I grab the pizza, and it always gets to them hot.
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The quicker I am, the more money I can make in one night.
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(zooming traffic)
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With demand for food in the city so high,
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the restaurants and supermarkets
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must be restocked on a daily basis.
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Without new supplies, cities will run out
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of fresh food in a matter of days.
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To produce enough to feed everybody,
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vast swathes of countryside have been transformed
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into giant agricultural factories.
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This farm is located in California's Salinas Valley.
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It produces nearly four million servings
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of salad every single week.
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To arrive on supermarket shelves in perfect condition,
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the lettuce must be harvested at exactly the right moment.
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Right now, Director of Supply, Chris Glynn is in a race
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to save a crop of romaine lettuce from the elements.
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The hardest thing to deal with out here is mother nature.
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You know, we've just gone through a heat wave,
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so the crop has grown faster than we expected it to.
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With seven crews working the fields,
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Chris needs to have over 300,000 square meters
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of crop harvested today, before it begins to spoil.
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To beat the heat, Chris and the harvesting team
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start work at midnight, and must finish
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by the time most city workers are starting their day.
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We're concerned about speed and timing out here.
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We wanna keep this product fresh and cool as possible.
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So, if we can cut it early in the morning here
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before temperatures rise, it really helps those shelf life.
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This product will last a lot longer once we have it packed.
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The crop is expected
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to produce over 180 tons of lettuce.
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From the moment the leaves are cut,
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the battle to keep them crisp begins.
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Temperatures are expected to reach 35 degrees.
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(machinery operating)
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Every moment they spend exposed to the sun,
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shortens the leaves shelf life
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and could mean the salad goes to waste.
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In America, almost a quarter
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of all homegrown food comes from California.
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The state has over 100,000 square kilometers
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of agricultural land, an area five times
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the size of the country of Wales.
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Californian farmers grow almost $1.5 billion
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worth of salad every year.
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Earthbound farms started 29 years ago,
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on two and a half acres,
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and today we are farming on roughly about,
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50,000 crop acres.
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It's now 7:00 AM.
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The teams have harvested 130 tons
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of the day's 180 ton target.
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If current progress continues,
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they will meet their 10:00 a.m. deadline.
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To get the job done Chris and his team
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require some highly specialized equipment.
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(rock music)
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So this is the spring mix harvester.
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The front end here is what we call the tickler.
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It brushes along the tops of the baby lettuce.
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If there's any kind of flying insects they're lifted off.
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The blade is a bandsaw type of blade.
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It's stainless steel and very sharp.
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It goes along the ground, makes cuts on the baby lettuce,
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then it's pushed up along the machine,
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where they're packed inside these blue totes,
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and then brought along and put up on the trailer,
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and palletized up there.
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Heavy automation
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is the only way to ensure cities are supplied
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with enough affordable fresh food on a daily basis.
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A decade or so ago, this same procedure
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would have took a crew of about 40 people, by hand,
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with knives on the ground, eight hours to do a whole acre.
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This machine here, takes probably about 15 minutes.
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It's a crew of about 10 people.
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As soon as each trailer of lettuce is full,
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it is transferred to a waiting cold truck
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and taken off to the processing plant.
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Here, every single leaf must be washed, dried and packaged.
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The lettuce may be out of the heat,
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but the battle to get it to the customer
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in pristine condition is far from over.
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Salad prepared this way doesn't last long.
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It is vital, Operations Manager Will Daniels
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gets the newly harvested leaves through the plant
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and into the delivery trucks as fast as possible.
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In order for it to be the highest quality,
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it's extremely important that we harvest it, cool it,
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and put it into a container as quickly as possible.
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That's gonna ensure the maximum freshness for our consumer.
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So as a result we work very quickly.
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With over 1,000 tons
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of lettuce working its way through this building each week,
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everything has to run like clockwork.
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So there's a great sense of urgency
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to get it through that process as quickly as possible.
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It's a complex task,
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and the smallest glitch could bring
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the whole operation to a standstill.
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The first stage is mixing the leaves.
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One of the big benefits about these salads
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that were delivered to the consumer is that
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they're not just one ingredient, but up to 10 ingredients.
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As you see here we've got several ingredients
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that are really nice and healthy,
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and this is where the process begins
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before we put it into the package.
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It's possible that bits of soil,
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a few roots, or the occasional insect
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have been harvested with the leaves.
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It's super-important that we try and take
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the foreign material out of the salad.
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We used to do that through visual inspection
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with people on the line looking
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at lettuce going by on a belt.
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It was efficient, but not very effective
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over long periods of time.
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So we looked for technology to improve that process,
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and we found these laser sorters.
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Inside the laser sorter,
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a beam is fired at the passing leaves.
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It detects any foreign objects, and triggers a blast of air
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to clear the offending debris from the production line.
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If you can hear those little blasts,
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those are little pockets of air
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pushing product into the waste stream
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and removing it from the process stream.
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As well as being debris-free,
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the salad must be clean.
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Any germs from the fields could become a serious health risk
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if they are not removed now.
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Wash flumes containing a special sanitizer zigzag their way
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around the plants to ensure every single leaf
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heads to the next stage as clean as can be.
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It's super-important that we conserve
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as much water as possible in this process.
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So both flumes have recirculating systems
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that we're constantly monitoring with top quality control.
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Next, a spin dry at 550 RPMs
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in one of the site's 50 turbo veg dryers
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shakes off excess water.
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And then, off it goes to be portioned up into boxes.
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But the pack area is the most complex part of the system,
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requiring employees and machines to work together in unison.
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This is the area with all this technical equipment
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in line, if one piece goes down,
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or if things could really back up behind us.
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So you could see all of these things need to work
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in accord for us to produce, you know,
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the two and a half million pounds of product
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that we produce in a week, five ounces at a time.
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With demand so high,
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the technology and use here is being pushed to the limit.
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So far today, the production line is keeping pace
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with the produce flowing in from the fields.
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I think there is a lack of understanding
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of what it takes to get produce to the consumer's plate.
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There's so many steps along the way that really,
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the consumer doesn't have to do,
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and we're really delivering that convenience.
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The final stage in the process
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is getting the bags of lettuce onto the supermarket shelves.
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Each day, over half a million individual salads
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are shipped out from here, making their way
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to local stores in cities across the country.
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They can restock the closest ones in just a few hours,
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but it will take up to five days
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to reach those on the East Coast.
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Out in the field, the harvesting team
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are filling the last load of the day.
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They've hit their target,
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and the crop should reach grocery stores in prime condition.
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Today's shift maybe almost over,
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but the crew will be back to do the same again tomorrow.
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On this farm, they harvest lettuce over 300 days per year.
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A speedy harvest isn't the only trick
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Chris and his team developed,
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to ensure city supermarkets stay fully stocked.
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When the team cut the leaves,
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they leave the plant roots in the ground.
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We try to manage nature as far as we can.
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From seed up to full size,
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takes about 26 days.
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00:13:32,210 --> 00:13:33,500
Once we've cut it here,
264
00:13:33,500 --> 00:13:35,210
we can clean this bed top up
265
00:13:35,210 --> 00:13:36,700
and regrow this lettuce again,
266
00:13:36,700 --> 00:13:39,010
and it'll only take about two weeks.
267
00:13:39,010 --> 00:13:40,350
This can double the amount
268
00:13:40,350 --> 00:13:42,950
of lettuce each field produces.
269
00:13:42,950 --> 00:13:45,210
Yields have increased over the years.
270
00:13:45,210 --> 00:13:49,070
We're increasing our knowledge out here in the field,
271
00:13:49,070 --> 00:13:52,220
and with that increasing the efficiencies
272
00:13:52,220 --> 00:13:54,330
of our farming operations.
273
00:13:54,330 --> 00:13:55,750
Improving crop yields
274
00:13:55,750 --> 00:13:58,380
is crucial to sustaining cities in America,
275
00:13:58,380 --> 00:13:59,983
and all across the world.
276
00:14:02,944 --> 00:14:04,570
(techno music)
277
00:14:04,570 --> 00:14:06,490
As urban populations rise,
278
00:14:06,490 --> 00:14:08,470
farms will face increasing pressure
279
00:14:08,470 --> 00:14:10,453
to produce more and more food.
280
00:14:11,490 --> 00:14:13,230
And not just salad.
281
00:14:13,230 --> 00:14:15,803
To stay healthy, humans need protein.
282
00:14:16,860 --> 00:14:20,510
Each day, beef, chicken, pork, and lamb must be shipped
283
00:14:20,510 --> 00:14:22,990
into cities across the planet.
284
00:14:22,990 --> 00:14:26,578
But one of the most perishable protein foods is fish.
285
00:14:26,578 --> 00:14:29,070
(upbeat music)
286
00:14:29,070 --> 00:14:31,440
Coming to life at 2:00 a.m. each morning,
287
00:14:31,440 --> 00:14:34,443
Billingsgate Market supplies fresh fish to London.
288
00:14:35,900 --> 00:14:39,420
Almost a hundred tons pass through this market each day,
289
00:14:39,420 --> 00:14:42,883
headed for the capitol's shops, restaurants and hotels.
290
00:14:45,110 --> 00:14:49,430
It comes in from all corners of the world and lands here,
291
00:14:49,430 --> 00:14:51,193
at the market's delivery bay.
292
00:14:52,930 --> 00:14:55,430
It's Foreman Nick Henley's job to ensure
293
00:14:55,430 --> 00:14:59,070
each delivery makes its final 100 meter journey
294
00:14:59,070 --> 00:15:02,683
from the bay to the trader stalls on the busy market floor.
295
00:15:06,149 --> 00:15:07,540
Our fish is just arriving now,
296
00:15:07,540 --> 00:15:09,530
so we're checking it all off.
297
00:15:09,530 --> 00:15:10,950
It comes off here.
298
00:15:10,950 --> 00:15:13,320
Despite so much cargo arriving,
299
00:15:13,320 --> 00:15:16,970
this morning's deliveries appear to be going smoothly.
300
00:15:16,970 --> 00:15:18,900
But trade at Billingsgate Market
301
00:15:18,900 --> 00:15:21,583
depends on fish arriving on time.
302
00:15:22,510 --> 00:15:25,280
Like any cargo its journey can sometimes
303
00:15:25,280 --> 00:15:28,060
be hampered by delays on route.
304
00:15:28,060 --> 00:15:29,500
There is an awful lot of shouting
305
00:15:29,500 --> 00:15:31,540
and screaming in this job.
306
00:15:31,540 --> 00:15:33,940
When it comes in late, you will get the fish
307
00:15:33,940 --> 00:15:35,773
arriving after the market's started,
308
00:15:36,820 --> 00:15:38,973
and the tenants are screaming for the fish.
309
00:15:38,973 --> 00:15:42,660
So it's a rush to get it out, as soon as it gets here.
310
00:15:42,660 --> 00:15:43,940
I worked three and a half years
311
00:15:43,940 --> 00:15:45,560
actually on the market floor.
312
00:15:45,560 --> 00:15:49,163
So, I do understand the need to get it in.
313
00:15:50,620 --> 00:15:52,850
The fish on Merchant Steve Clement's stall
314
00:15:52,850 --> 00:15:55,042
comes from all over the world.
315
00:15:55,042 --> 00:15:59,277
Here I might find 65 of bourgeois, two pieces of sword,
316
00:15:59,277 --> 00:16:02,190
and these are, a fresh delivery of fish
317
00:16:02,190 --> 00:16:06,267
that we've had coming from our seashores today.
318
00:16:06,267 --> 00:16:07,660
They're called a bourgeois snapper,
319
00:16:07,660 --> 00:16:09,363
and what a lovely looking fish.
320
00:16:10,270 --> 00:16:13,460
Caught by a hook and line method by a very small boat,
321
00:16:13,460 --> 00:16:16,380
probably one of the best 18 snappers that you've ever seen.
322
00:16:16,380 --> 00:16:19,090
As you can tell, probably one of the best looking as well.
323
00:16:19,090 --> 00:16:21,160
Look at these little beauties.
324
00:16:21,160 --> 00:16:23,330
Filet snapper flown all the way in from Mexico.
325
00:16:23,330 --> 00:16:25,880
We've got anything from a wahoo kingfish there,
326
00:16:25,880 --> 00:16:28,600
from Suriname in Latin America,
327
00:16:28,600 --> 00:16:31,713
we've go sword fish loins here from Southern Spain,
328
00:16:32,550 --> 00:16:34,560
we've got prawns here that vary anywhere
329
00:16:34,560 --> 00:16:37,940
from Ecuador to Brazil, to the South Atlantic,
330
00:16:37,940 --> 00:16:40,270
such places as Nigeria, and Nigeria coast.
331
00:16:40,270 --> 00:16:41,930
These are global dealers.
332
00:16:41,930 --> 00:16:43,640
They deal with the whole world.
333
00:16:43,640 --> 00:16:45,790
They're not just based in the U.K.,
334
00:16:45,790 --> 00:16:47,960
they source product from all over the world.
335
00:16:47,960 --> 00:16:51,580
But supply in such variety comes at a price.
336
00:16:51,580 --> 00:16:53,120
Trading with the rest of the world
337
00:16:53,120 --> 00:16:56,090
is a relentless 24-hour task.
338
00:16:56,090 --> 00:16:57,670
I mean, the time differences.
339
00:16:57,670 --> 00:17:00,220
You're dealing with Suriname, Latin America.
340
00:17:00,220 --> 00:17:01,591
So they're one time zone.
341
00:17:01,591 --> 00:17:02,850
We're dealing with Dubai, (bell ringing)
342
00:17:02,850 --> 00:17:04,060
completely the other time zone.
343
00:17:04,060 --> 00:17:06,660
You'll get these guys ring you from around the world
344
00:17:06,660 --> 00:17:08,620
saying, "Steven, I've got what you need, you want",
345
00:17:08,620 --> 00:17:10,410
so you've got to be on call.
346
00:17:10,410 --> 00:17:12,660
And then, the evening you're ringing your customers
347
00:17:12,660 --> 00:17:14,423
to see what they want for the following day.
348
00:17:15,470 --> 00:17:16,830
Getting their catch in quickly
349
00:17:16,830 --> 00:17:18,120
is only half the fight
350
00:17:18,120 --> 00:17:20,470
for the fish merchants at Billingsgate.
351
00:17:20,470 --> 00:17:22,730
Now they must sell it.
352
00:17:22,730 --> 00:17:24,870
And time is short.
353
00:17:24,870 --> 00:17:27,030
From the moment fish is pulled from the water,
354
00:17:27,030 --> 00:17:29,620
its quality is deteriorating.
355
00:17:29,620 --> 00:17:31,380
Steve faces a daily battle
356
00:17:31,380 --> 00:17:34,290
to sell his fish before it goes off.
357
00:17:34,290 --> 00:17:37,850
These would have been caught I would say last Friday,
358
00:17:37,850 --> 00:17:41,790
shipped out on a Saturday, landing Sunday night to Heathrow,
359
00:17:41,790 --> 00:17:44,520
and then put in carts on Monday morning.
360
00:17:44,520 --> 00:17:47,690
This fish is already four days old.
361
00:17:47,690 --> 00:17:50,020
Steve has to sell it all today,
362
00:17:50,020 --> 00:17:52,663
because tomorrow it's value could begin to fall.
363
00:17:55,550 --> 00:17:58,210
(bell ringing) Every morning at 4:00 a.m.,
364
00:17:58,210 --> 00:18:00,080
the most feared man in the market,
365
00:18:00,080 --> 00:18:02,670
Principle Fisheries Inspector Barry O'Toole
366
00:18:02,670 --> 00:18:06,273
starts his rounds, looking for any sub-standard produce.
367
00:18:08,710 --> 00:18:10,740
Phillips, where are these from?
368
00:18:10,740 --> 00:18:12,705
What's going on in here?
369
00:18:12,705 --> 00:18:15,205
They're all integrated-
All right, thank you.
370
00:18:17,630 --> 00:18:20,550
We're appointed by a Royal Charter to inspect fish
371
00:18:20,550 --> 00:18:24,400
within the city of London, to make sure that the quality
372
00:18:24,400 --> 00:18:27,963
of the product is fit for purpose; fit for a man's body.
373
00:18:29,050 --> 00:18:31,100
These are super, where are they from men?
374
00:18:32,672 --> 00:18:34,550
Beaverhead.
Beaverhead.
375
00:18:34,550 --> 00:18:36,100
Got it, beautiful.
376
00:18:36,100 --> 00:18:38,670
Sourcing and selling such a perishable product
377
00:18:38,670 --> 00:18:43,010
without losing out on quality is difficult to get right.
378
00:18:43,010 --> 00:18:46,340
If there's a mishap on the way the quality will diminish.
379
00:18:46,340 --> 00:18:49,140
If the ice melts off, or it's held up in customs
380
00:18:49,140 --> 00:18:51,450
'cause the paperwork is incorrect.
381
00:18:51,450 --> 00:18:52,700
So there's some of the challenges.
382
00:18:52,700 --> 00:18:54,940
You've got to get every step of the route
383
00:18:54,940 --> 00:18:58,463
from source to here at the market, correct.
384
00:18:59,460 --> 00:19:01,520
And that's not the only problem.
385
00:19:01,520 --> 00:19:03,500
If fish isn't stored properly,
386
00:19:03,500 --> 00:19:06,350
a toxic chemical called histamine can build up
387
00:19:06,350 --> 00:19:07,873
and cause food poisoning.
388
00:19:09,110 --> 00:19:11,230
Billingsgate relies on its reputation
389
00:19:11,230 --> 00:19:13,423
for supplying fresh, healthy fish.
390
00:19:14,540 --> 00:19:16,920
A bad outbreak of food poisoning could shatter
391
00:19:16,920 --> 00:19:18,880
that reputation in an instant.
392
00:19:18,880 --> 00:19:20,533
So Barry's job is vital.
393
00:19:23,480 --> 00:19:26,180
Everybody knows Billingsgate Market.
394
00:19:26,180 --> 00:19:30,170
It's got a global brand, it's a trademark premise
395
00:19:30,170 --> 00:19:33,483
as a place where quality is second to none.
396
00:19:35,090 --> 00:19:37,390
And that has gone through century,
397
00:19:37,390 --> 00:19:39,283
after century after century.
398
00:19:42,270 --> 00:19:43,380
Barry has the power
399
00:19:43,380 --> 00:19:47,520
to condemn whole truckloads of sub-standard fish.
400
00:19:47,520 --> 00:19:51,419
It's a mackerel, I'm looking in the eyes,
401
00:19:51,419 --> 00:19:55,010
I see they're nice and clear, they're a nice sharp color,
402
00:19:55,010 --> 00:19:58,900
opening the gills, if there's any problems with the gills,
403
00:19:58,900 --> 00:20:01,470
there'll be a smell emanating from there.
404
00:20:01,470 --> 00:20:03,780
There'll be a slime build up in there.
405
00:20:03,780 --> 00:20:07,620
No problem with these, no need to smell them.
406
00:20:07,620 --> 00:20:11,080
Fabulous quality, one of my favorite fish, super, packed
407
00:20:11,080 --> 00:20:13,880
with Omega-3 and Omega-6 fatty acids.
408
00:20:13,880 --> 00:20:18,220
All the essential nutrients you can get in one fish.
409
00:20:18,220 --> 00:20:20,166
My favorite fish.
410
00:20:20,166 --> 00:20:23,580
(drumming music)
411
00:20:23,580 --> 00:20:25,160
Traders like Mark Morris
412
00:20:25,160 --> 00:20:26,580
are constantly on the phone,
413
00:20:26,580 --> 00:20:29,430
doing deals with their suppliers around the world.
414
00:20:29,430 --> 00:20:32,020
We're bringing it in by air freight from Iceland,
415
00:20:32,020 --> 00:20:33,880
road trains brought from all over Europe,
416
00:20:33,880 --> 00:20:36,530
we've got bash and bream from Turkey and Greece
417
00:20:36,530 --> 00:20:38,830
I've got cod filets and halibut from Iceland,
418
00:20:38,830 --> 00:20:42,700
I've got fish from Norway, got Polish fish, Scottish fish,
419
00:20:42,700 --> 00:20:45,503
Irish fish, you name it and we sell it.
420
00:20:45,503 --> 00:20:47,430
Even on my days off on a Monday morning
421
00:20:47,430 --> 00:20:48,566
the phone starts ringing at home
422
00:20:48,566 --> 00:20:50,046
at half past five in the morning,
423
00:20:50,046 --> 00:20:51,700
and you have to be buying the fish day.
424
00:20:51,700 --> 00:20:54,650
So over here, for Tuesday morning for your clients to wait.
425
00:20:55,500 --> 00:20:58,330
Sometimes the fish comes in on time,
426
00:20:58,330 --> 00:21:01,363
it's of the best quality and it all sells.
427
00:21:02,300 --> 00:21:04,903
But it doesn't always work out that well.
428
00:21:05,860 --> 00:21:09,660
Fish is late, fish is crap, fish is expensive,
429
00:21:09,660 --> 00:21:11,026
now what's the point?
430
00:21:11,026 --> 00:21:12,510
And these things happen all the time.
431
00:21:12,510 --> 00:21:14,450
And that's where you've got a lot of work.
432
00:21:14,450 --> 00:21:16,840
Cities around the world must be restocked
433
00:21:16,840 --> 00:21:19,620
with perishable foods every day.
434
00:21:19,620 --> 00:21:21,250
And, Billingsgate Fish Market
435
00:21:21,250 --> 00:21:23,923
is a vital link in London's food supply chain.
436
00:21:25,480 --> 00:21:26,880
But buying and selling fish
437
00:21:26,880 --> 00:21:29,350
from suppliers thousands of kilometers away
438
00:21:29,350 --> 00:21:31,343
can quickly turn into a nightmare.
439
00:21:32,860 --> 00:21:35,913
Mark faces a daily battle to turn a profit.
440
00:21:36,970 --> 00:21:38,932
When you open the box up,
441
00:21:38,932 --> 00:21:41,826
and it ain't what the monkey up in Scotland told you it was,
442
00:21:41,826 --> 00:21:44,549
he sells you it 360, and it's so short
443
00:21:44,549 --> 00:21:45,382
it's gonna look like a piece of glass.
444
00:21:45,382 --> 00:21:48,712
You take the lid off and it's dull, and it ain't right,
445
00:21:48,712 --> 00:21:50,490
and the cording ain't there, and it's soft.
446
00:21:50,490 --> 00:21:51,570
Second-rate fish
447
00:21:51,570 --> 00:21:54,240
puts Mark in a difficult position.
448
00:21:54,240 --> 00:21:56,773
I know, okay, I can't serve that to that customer.
449
00:21:56,773 --> 00:21:57,952
because the packing's too late.
450
00:21:57,952 --> 00:21:59,660
So they'll go and do it somewhere else.
451
00:21:59,660 --> 00:22:00,518
Yeah?
452
00:22:00,518 --> 00:22:01,351
Then you get on the phone with a supplier
453
00:22:01,351 --> 00:22:03,460
and you work out a price with them.
454
00:22:03,460 --> 00:22:04,934
That looks great, you all right?
455
00:22:04,934 --> 00:22:06,407
Because he knows who he's talking too, yeah?
456
00:22:06,407 --> 00:22:08,249
And you know who he's talking to yeah?
457
00:22:08,249 --> 00:22:10,670
If it's good, then we price these.
458
00:22:10,670 --> 00:22:13,987
If every day was a best day, then it'd be boring.
459
00:22:16,150 --> 00:22:19,020
It's not just about sourcing the best fish.
460
00:22:19,020 --> 00:22:21,070
The traders have to figure out exactly
461
00:22:21,070 --> 00:22:23,133
how much they can shift each day.
462
00:22:25,180 --> 00:22:27,000
You've got to realize that you just
463
00:22:27,000 --> 00:22:28,530
can't buy fish willy nilly.
464
00:22:28,530 --> 00:22:31,540
I mean it's easy to buy, five-ton 10-ton of fish,
465
00:22:31,540 --> 00:22:32,480
and then hope you're gonna sell it.
466
00:22:32,480 --> 00:22:35,390
You can't, you've got to be clever in how you buy.
467
00:22:35,390 --> 00:22:37,020
So it's all a gamble.
468
00:22:37,020 --> 00:22:39,920
If you get it wrong, it's gonna cost you money.
469
00:22:39,920 --> 00:22:41,120
Every trader is trying
470
00:22:41,120 --> 00:22:44,100
to make money on each deal, but they also need to sell
471
00:22:44,100 --> 00:22:46,053
their fish before it goes bad.
472
00:22:47,100 --> 00:22:49,070
You might start off wanting to make,
473
00:22:49,070 --> 00:22:51,654
I don't know, 25 pounds out of a box of fish.
474
00:22:51,654 --> 00:22:53,637
It might end up that you've gotta lose a fiber on it.
475
00:22:53,637 --> 00:22:55,800
You left sitting there for one day too long
476
00:22:55,800 --> 00:22:58,041
and you might as well take it out and fry it in the dock.
477
00:22:58,041 --> 00:22:59,660
It ain't gonna be worth nothing to you.
478
00:22:59,660 --> 00:23:02,180
Today has been a good day.
479
00:23:02,180 --> 00:23:07,180
Steve has sold five tons of fish worth nearly 50,000 pounds.
480
00:23:15,250 --> 00:23:17,840
Feeding the city is an unrelenting task.
481
00:23:17,840 --> 00:23:19,623
And it's not just about quantity.
482
00:23:20,946 --> 00:23:23,350
There's always a fashion, there's always a trend.
483
00:23:23,350 --> 00:23:24,183
We've got a massive thing
484
00:23:24,183 --> 00:23:26,979
within the last few years with pollock.
485
00:23:26,979 --> 00:23:29,840
Five years ago, five pollock buddy, I couldn't give it away.
486
00:23:29,840 --> 00:23:31,400
No one wanted it, it was crap.
487
00:23:31,400 --> 00:23:32,570
They didn't want to know about it.
488
00:23:32,570 --> 00:23:35,882
Now, there's no pollock companies in the market today, yeah?
489
00:23:35,882 --> 00:23:37,610
It's quite a wait, there should be pollock everywhere.
490
00:23:37,610 --> 00:23:40,353
It's not good, you cannot get it.
491
00:23:41,579 --> 00:23:42,477
Pollock.
492
00:23:42,477 --> 00:23:44,025
No pollock, there's no pollock on the market.
493
00:23:44,025 --> 00:23:44,858
You can't find it.
494
00:23:44,858 --> 00:23:46,830
It does make it hard because people are asking you
495
00:23:46,830 --> 00:23:50,480
to sell something, that just isn't there.
496
00:23:50,480 --> 00:23:53,470
200 kilo allowance, yeah?
497
00:23:53,470 --> 00:23:56,487
You get on that phone, and you chase it and you chase it,
498
00:23:56,487 --> 00:23:59,120
and you ring everyone and you find out what they've got.
499
00:23:59,120 --> 00:24:01,210
That's fine, if they provide it
500
00:24:01,210 --> 00:24:04,980
then don't go under one and a half once they have it.
501
00:24:04,980 --> 00:24:07,520
But in these four gates of the work it's always market
502
00:24:07,520 --> 00:24:08,877
and they're all selling their supplies.
503
00:24:08,877 --> 00:24:10,273
"Go get me this, go get me that."
504
00:24:10,273 --> 00:24:13,020
So then we're pitting against each other.
505
00:24:13,020 --> 00:24:15,437
(rock music)
506
00:24:20,450 --> 00:24:22,200
Billingsgate has supplied London
507
00:24:22,200 --> 00:24:24,490
with fish since the 14th century.
508
00:24:24,490 --> 00:24:26,330
And it continues to be a vital link
509
00:24:26,330 --> 00:24:28,403
in the capitol's food supply chain.
510
00:24:30,650 --> 00:24:32,300
I think London needs Billingsgate
511
00:24:32,300 --> 00:24:34,410
without any shadow of a doubt.
512
00:24:34,410 --> 00:24:36,600
London people want quality.
513
00:24:36,600 --> 00:24:41,200
The days of second-grade fish, second-gradely are gone.
514
00:24:41,200 --> 00:24:42,800
It's been a tough shift,
515
00:24:42,800 --> 00:24:45,700
but the traders will have to repeat it all again tomorrow.
516
00:24:46,560 --> 00:24:47,930
Eight million people living in London
517
00:24:47,930 --> 00:24:49,040
are now eating your fish.
518
00:24:49,040 --> 00:24:51,337
You're going into that many establishments,
519
00:24:51,337 --> 00:24:54,087
you're reaching that many people, it's a great feeling.
520
00:24:55,630 --> 00:24:58,513
I'm done, trade's finished, all again tomorrow.
521
00:25:03,120 --> 00:25:06,930
Not everyone has time for a fresh fish lunch.
522
00:25:06,930 --> 00:25:09,670
In cities the world over, most office workers
523
00:25:09,670 --> 00:25:11,453
have to settle for a quick bite.
524
00:25:13,670 --> 00:25:16,533
The ultimate food to go is the sandwich.
525
00:25:17,610 --> 00:25:20,910
In the U.K. more than 3.4 billion sandwiches
526
00:25:20,910 --> 00:25:22,623
are consumed every year.
527
00:25:24,290 --> 00:25:27,240
Producing the huge quantity U.K. cities demand
528
00:25:27,240 --> 00:25:30,340
is one of the toughest jobs in the food industry.
529
00:25:30,340 --> 00:25:33,310
The market for sandwiches is absolutely immense.
530
00:25:33,310 --> 00:25:35,010
The market overall is worth
531
00:25:35,010 --> 00:25:37,190
about six billion pounds per year,
532
00:25:37,190 --> 00:25:39,370
and it's grown particularly in urban areas.
533
00:25:39,370 --> 00:25:41,923
Pretty much everyone eats sandwiches.
534
00:25:42,920 --> 00:25:44,770
Nottinghamshire, England,
535
00:25:44,770 --> 00:25:48,393
is home to the largest sandwich making factory in the world.
536
00:25:53,260 --> 00:25:55,620
It produces over three million sandwiches
537
00:25:55,620 --> 00:25:58,203
every week for cities across the U.K.
538
00:25:59,336 --> 00:26:02,253
(electronic music)
539
00:26:07,260 --> 00:26:11,180
The operation runs 24 hours a day, seven days a week,
540
00:26:11,180 --> 00:26:12,943
and the work never stops.
541
00:26:14,320 --> 00:26:16,280
It's General Manager Ken Filet's job
542
00:26:16,280 --> 00:26:18,970
to make sure the factory delivers.
543
00:26:18,970 --> 00:26:22,730
We make about 400 different products every single day.
544
00:26:22,730 --> 00:26:24,920
Every day, an army of workers
545
00:26:24,920 --> 00:26:29,150
has to box up over 600,000 sandwiches.
546
00:26:29,150 --> 00:26:31,833
Making this many is an epic challenge.
547
00:26:32,800 --> 00:26:35,688
We're under a huge amount of time pressure under this.
548
00:26:35,688 --> 00:26:36,820
What we're trying to do is get the majority
549
00:26:36,820 --> 00:26:39,040
of the volume through the supply chain,
550
00:26:39,040 --> 00:26:42,050
so that it's on the shelf for Monday lunchtime.
551
00:26:42,050 --> 00:26:43,370
When the sun shines,
552
00:26:43,370 --> 00:26:47,033
people start to picnic in the parks and sandwich sales soar.
553
00:26:48,040 --> 00:26:50,713
So Ken needs to keep a close eye on the weather.
554
00:26:52,020 --> 00:26:54,050
Basically as soon as soon as we get that information
555
00:26:54,050 --> 00:26:56,170
we'll start looking at the production plans,
556
00:26:56,170 --> 00:26:58,890
working our labor plan up and change our capacity plans.
557
00:26:58,890 --> 00:27:00,770
This is when it gets tough.
558
00:27:00,770 --> 00:27:04,360
Ken doesn't want to be left with any unsold sandwiches.
559
00:27:04,360 --> 00:27:07,020
We have experienced up to 50% swings
560
00:27:07,020 --> 00:27:08,440
within a 24-hour period,
561
00:27:08,440 --> 00:27:10,663
just with big changes in the weather.
562
00:27:11,900 --> 00:27:13,940
It's a task made even harder
563
00:27:13,940 --> 00:27:16,010
by the nature of the product.
564
00:27:16,010 --> 00:27:17,560
Our products have a shelf life
565
00:27:17,560 --> 00:27:18,700
of between two and three days,
566
00:27:18,700 --> 00:27:22,190
so the lifespan that we have is very short indeed.
567
00:27:22,190 --> 00:27:25,020
For this reason, production never ceases.
568
00:27:25,020 --> 00:27:26,910
Sandwiches can't be stockpiled,
569
00:27:26,910 --> 00:27:30,760
and stores must receive a fresh delivery every day.
570
00:27:30,760 --> 00:27:32,610
We have hit specific allotted times
571
00:27:32,610 --> 00:27:36,410
to hit our different distribution depots at the set times,
572
00:27:36,410 --> 00:27:37,880
to deliver up and down the country,
573
00:27:37,880 --> 00:27:40,600
from Scotland all the way down to the South of England.
574
00:27:40,600 --> 00:27:43,330
We don't have that flexibility, not to deliver.
575
00:27:43,330 --> 00:27:44,680
We know we have to deliver.
576
00:27:45,520 --> 00:27:50,200
To keep up, every week, 365,000 loaves of bread
577
00:27:50,200 --> 00:27:52,523
are delivered from three different suppliers.
578
00:27:55,000 --> 00:27:57,610
If you stack this many loaves on top of each other
579
00:27:57,610 --> 00:28:00,360
next to the Shard, London's tallest building,
580
00:28:00,360 --> 00:28:04,290
the tower of bread would be 141 times as high,
581
00:28:04,290 --> 00:28:06,703
reaching up over 43 kilometers.
582
00:28:10,940 --> 00:28:13,040
I think sandwiches are such a core part
583
00:28:13,040 --> 00:28:14,900
of a consumer's diet.
584
00:28:14,900 --> 00:28:17,300
You know, we really are fueling the workforce,
585
00:28:17,300 --> 00:28:18,680
and I think particularly in cities
586
00:28:18,680 --> 00:28:20,700
where sandwiches are incredibly important
587
00:28:20,700 --> 00:28:24,120
as a very quick and convenient, and satisfying meal.
588
00:28:24,120 --> 00:28:26,270
It's playing a hugely significant role,
589
00:28:26,270 --> 00:28:28,123
in making sure we keep cities moving.
590
00:28:29,580 --> 00:28:32,560
But it's not all about quantity.
591
00:28:32,560 --> 00:28:35,370
Keeping the sandwich lover interested and engaged
592
00:28:35,370 --> 00:28:38,383
in new and exciting fillings is just as important.
593
00:28:39,880 --> 00:28:41,780
It requires a team of designers
594
00:28:41,780 --> 00:28:45,013
willing to push the boundaries of taste and texture.
595
00:28:48,520 --> 00:28:51,710
And today the team are testing new flavor combinations,
596
00:28:51,710 --> 00:28:54,053
for a major retailer's summer menu.
597
00:28:55,920 --> 00:28:58,800
There are numerous factors to consider.
598
00:28:58,800 --> 00:29:01,220
Well you're looking for a good visual
599
00:29:01,220 --> 00:29:03,590
'cause people always buy with their eyes first.
600
00:29:03,590 --> 00:29:06,180
So, you need to sort of get people drawn in.
601
00:29:06,180 --> 00:29:08,570
But looking good is not enough.
602
00:29:08,570 --> 00:29:10,800
It needs to be good, strong flavors.
603
00:29:10,800 --> 00:29:12,880
Then you've got, and also textures as well.
604
00:29:12,880 --> 00:29:14,710
So obviously you've got cucumber there and pepper,
605
00:29:14,710 --> 00:29:16,410
so you've got a nice crunch,
606
00:29:16,410 --> 00:29:18,750
sort of against the softness of the salmon as well.
607
00:29:18,750 --> 00:29:20,420
Texture is very important.
608
00:29:20,420 --> 00:29:22,440
Whilst the design team works
609
00:29:22,440 --> 00:29:26,320
on speciality sandwich combinations like falafel and hummus
610
00:29:26,320 --> 00:29:28,900
or pesto and sun dried tomato,
611
00:29:28,900 --> 00:29:30,590
the real bread and butter business
612
00:29:30,590 --> 00:29:32,873
continues down on the factory floor.
613
00:29:34,250 --> 00:29:37,090
It's frantic and endless work.
614
00:29:37,090 --> 00:29:41,090
To produce over half a million sandwiches day in, day out,
615
00:29:41,090 --> 00:29:44,483
Ken Filet must keep a very tight reign on stock levels.
616
00:29:45,610 --> 00:29:48,600
And to ensure freshness, the factory only holds
617
00:29:48,600 --> 00:29:51,560
three and a half days worth of stock on site.
618
00:29:51,560 --> 00:29:53,750
Some of our sandwich design is so specific
619
00:29:53,750 --> 00:29:56,030
we don't even have one type of meal.
620
00:29:56,030 --> 00:29:58,620
We have up to 50 different types of meals,
621
00:29:58,620 --> 00:30:03,620
ranging from low fat-low sodium, to higher fat content
622
00:30:03,830 --> 00:30:06,200
depending on what the customer really wants.
623
00:30:06,200 --> 00:30:08,900
In all, more than 300 different ingredients
624
00:30:08,900 --> 00:30:12,023
are used to make the full range of sandwich fillings.
625
00:30:12,930 --> 00:30:16,013
The most popular are used up at an incredible rate.
626
00:30:17,130 --> 00:30:20,600
Each week, 60 tons of mayonnaise, 60 tons of chicken
627
00:30:20,600 --> 00:30:23,023
and 30 tons of cheese are consumed.
628
00:30:24,700 --> 00:30:27,593
Egg mayonnaise is one of the factory's top sellers.
629
00:30:28,700 --> 00:30:32,773
Over 80,000 eggs are chopped and mixed every 24 hours.
630
00:30:34,330 --> 00:30:36,750
Raw eggs can harvest salmonella,
631
00:30:36,750 --> 00:30:39,120
a potentially deadly bacterium.
632
00:30:39,120 --> 00:30:41,090
So before it goes into a sandwich,
633
00:30:41,090 --> 00:30:43,820
every single egg is boiled for 15 minutes
634
00:30:43,820 --> 00:30:45,843
to ensure it is fully cooked.
635
00:30:46,950 --> 00:30:48,510
Once salt and pepper is added,
636
00:30:48,510 --> 00:30:50,723
the egg mayonnaise is ready for spreading.
637
00:30:51,600 --> 00:30:54,530
Each slice of bread must be perfectly positioned.
638
00:30:54,530 --> 00:30:56,210
Otherwise the egg mayo will end up
639
00:30:56,210 --> 00:30:58,310
on the conveyor belt instead of the bread.
640
00:31:01,810 --> 00:31:04,160
Once these sandwiches are made and boxed up,
641
00:31:04,160 --> 00:31:06,440
they head out to one of the 30 delivery lorries
642
00:31:06,440 --> 00:31:09,190
that leave this facility each day.
643
00:31:09,190 --> 00:31:11,413
All this goes on right around the clock.
644
00:31:14,220 --> 00:31:16,400
The fast moving lifestyle of the city
645
00:31:16,400 --> 00:31:18,770
keeps people away from home for longer,
646
00:31:18,770 --> 00:31:21,563
meaning there's less time to do the weekly shopping.
647
00:31:22,880 --> 00:31:26,480
Fast food is one solution, online grocery shopping
648
00:31:26,480 --> 00:31:28,173
and home delivery is another.
649
00:31:29,490 --> 00:31:32,160
It was first introduced 15 years ago,
650
00:31:32,160 --> 00:31:35,180
and since 2009, demand has rocketed
651
00:31:35,180 --> 00:31:37,683
at an average of 16% a year.
652
00:31:39,520 --> 00:31:42,690
Vast new stores have been built around the city of London,
653
00:31:42,690 --> 00:31:45,873
but not a single customer comes in through the doors.
654
00:31:47,710 --> 00:31:49,680
We've built these centers specifically
655
00:31:49,680 --> 00:31:52,140
around the perimeter of London, to supply into London.
656
00:31:52,140 --> 00:31:54,740
Because the population's growing, demand's getting bigger,
657
00:31:54,740 --> 00:31:59,370
and we've got to be there to provide for that future demand.
658
00:31:59,370 --> 00:32:01,210
Our job's to feed the consumer,
659
00:32:01,210 --> 00:32:02,660
which means feeding the city.
660
00:32:06,690 --> 00:32:09,060
These stores are 100% dedicated
661
00:32:09,060 --> 00:32:11,340
to meeting online orders and delivering
662
00:32:11,340 --> 00:32:14,260
the goods directly to the customer.
663
00:32:14,260 --> 00:32:16,030
The layout has been carefully designed
664
00:32:16,030 --> 00:32:18,273
with one goal in mind: speed.
665
00:32:19,330 --> 00:32:23,033
From this center, over 1000 orders are delivered every day.
666
00:32:24,500 --> 00:32:27,450
It's 8:30 a.m., and the majority of vans
667
00:32:27,450 --> 00:32:30,200
have already been sent out for their first run.
668
00:32:30,200 --> 00:32:32,410
But Delivery Team Leader, Katie Abernathy
669
00:32:32,410 --> 00:32:34,200
is running out of time.
670
00:32:34,200 --> 00:32:36,850
Didn't have enough drivers for my later morning runs,
671
00:32:36,850 --> 00:32:38,770
so obviously at 4:30 in the morning
672
00:32:38,770 --> 00:32:40,250
I can't ring people because it is far too early.
673
00:32:40,250 --> 00:32:42,320
So I have to just move everybody out the line,
674
00:32:42,320 --> 00:32:43,860
get all the early runs out,
675
00:32:43,860 --> 00:32:45,850
and then at eight o'clock start ringing around.
676
00:32:45,850 --> 00:32:47,420
There you Rob, thank you very much,
677
00:32:47,420 --> 00:32:49,160
have a good trip.
Thank you.
678
00:32:52,760 --> 00:32:55,280
Customers can specify to within an hour
679
00:32:55,280 --> 00:32:57,720
when they want their shopping delivered.
680
00:32:57,720 --> 00:32:59,830
Take your 1, 3, 5, I can do you.
681
00:32:59,830 --> 00:33:01,050
Hitting these time slots
682
00:33:01,050 --> 00:33:03,433
drives the entire online operation.
683
00:33:05,327 --> 00:33:06,900
It is like working a jigsaw puzzle.
684
00:33:06,900 --> 00:33:09,130
Maneuvering bits and pieces around to make it all work
685
00:33:09,130 --> 00:33:11,280
so that drivers are in the right place.
686
00:33:11,280 --> 00:33:13,600
Orders can be placed up until midnight,
687
00:33:13,600 --> 00:33:16,513
with a request for delivery just a few hours later.
688
00:33:18,670 --> 00:33:21,730
This means Katie and her team don't always know exactly
689
00:33:21,730 --> 00:33:24,800
how many drivers are needed for the next day's jobs,
690
00:33:24,800 --> 00:33:26,573
until they arrive in the morning.
691
00:33:27,510 --> 00:33:30,480
Leah, is she back down tonight?
692
00:33:30,480 --> 00:33:31,313
Print Shards.
693
00:33:32,470 --> 00:33:34,230
We start at half past 4:00, we allocate the vans
694
00:33:34,230 --> 00:33:36,400
we load the vans, the drivers go out, they come back,
695
00:33:36,400 --> 00:33:38,640
and we just keep reloading them all the way through.
696
00:33:38,640 --> 00:33:41,082
And we deliver 'till 11:00 o'clock at night, shut down,
697
00:33:41,082 --> 00:33:43,270
and we just repeat the whole thing every day.
698
00:33:43,270 --> 00:33:44,790
All right, there we go print Shards,
699
00:33:44,790 --> 00:33:46,840
those are yours, 1, 2, 4, thank you.
700
00:33:46,840 --> 00:33:49,203
Have a good day.
And you too.
701
00:33:50,480 --> 00:33:52,933
Right, print Shard, right Leah, you're 1, 1, 7.
702
00:33:54,476 --> 00:33:56,130
With customers so tight for time,
703
00:33:56,130 --> 00:33:58,440
the pressure is always on to deliver.
704
00:33:58,440 --> 00:33:59,890
Leah, what number are you?
705
00:33:59,890 --> 00:34:01,230
Our lights had a bit of a challenge.
706
00:34:01,230 --> 00:34:03,120
It makes the day a bit more interesting.
707
00:34:03,120 --> 00:34:05,890
As Katie struggles to make deliveries on time,
708
00:34:05,890 --> 00:34:07,263
new stock is arriving.
709
00:34:09,510 --> 00:34:11,920
It's Warehouse Manager John Gordon's task
710
00:34:11,920 --> 00:34:13,820
to make sure new deliveries are put out
711
00:34:13,820 --> 00:34:16,270
on the shelves as quickly as possible.
712
00:34:16,270 --> 00:34:17,490
The trucks just arrived and we've got
713
00:34:17,490 --> 00:34:20,870
about 18 tons of produce coming off.
714
00:34:20,870 --> 00:34:23,680
This particular truck carries, as all our trucks do,
715
00:34:23,680 --> 00:34:25,900
carries everything from health and beauty,
716
00:34:25,900 --> 00:34:28,780
to deodorant, shampoos, basically to cereals,
717
00:34:28,780 --> 00:34:32,540
to toilet rolls, to tins of soup, the whole lot.
718
00:34:32,540 --> 00:34:33,910
There simply isn't space
719
00:34:33,910 --> 00:34:36,300
to store or hold food for long.
720
00:34:36,300 --> 00:34:38,940
The whole site works on a continuous system
721
00:34:38,940 --> 00:34:40,770
of stock arriving one side,
722
00:34:40,770 --> 00:34:42,950
and deliveries heading out the other.
723
00:34:42,950 --> 00:34:44,350
The goods that come in every day,
724
00:34:44,350 --> 00:34:48,200
by and large flow through the system on a 24-hour basis.
725
00:34:48,200 --> 00:34:50,040
We don't empty the store every 24 hours,
726
00:34:50,040 --> 00:34:52,330
but we have to top off continuously.
727
00:34:52,330 --> 00:34:53,770
Somebody that comes in at 6:00 in the morning
728
00:34:53,770 --> 00:34:56,643
could be at somebody's doorstep at 6:00 at night.
729
00:34:58,060 --> 00:35:00,090
To get everything ready for the first van
730
00:35:00,090 --> 00:35:03,090
to leave at 6:00 a.m., means working through the night
731
00:35:03,090 --> 00:35:05,786
to restock the shelves and prepare the orders.
732
00:35:05,786 --> 00:35:08,794
(machinery operating)
733
00:35:08,794 --> 00:35:12,731
One of the first jobs is to prepare any fresh produce.
734
00:35:12,731 --> 00:35:14,280
A normal shift is 9:00 p.m.
735
00:35:14,280 --> 00:35:18,410
to 5:00 a.m., and so that we can get all the orders out
736
00:35:18,410 --> 00:35:20,263
ready for the pickers at four o'clock.
737
00:35:21,350 --> 00:35:23,680
As online shopping becomes more popular,
738
00:35:23,680 --> 00:35:26,093
everyone here is under pressure to deliver.
739
00:35:27,090 --> 00:35:31,240
It can be full-on sometimes and most of our busy nights
740
00:35:31,240 --> 00:35:33,110
are Thursday, Friday, Saturdays,
741
00:35:33,110 --> 00:35:36,003
and that's when the heat is on to get everything done.
742
00:35:37,110 --> 00:35:37,943
With the fish prepared,
743
00:35:37,943 --> 00:35:39,693
this order is ready to be packed.
744
00:35:41,290 --> 00:35:42,790
Wrap that up, put that there,
745
00:35:42,790 --> 00:35:44,600
and then what we do is put a label on the side
746
00:35:44,600 --> 00:35:45,820
with the customer's name on it,
747
00:35:45,820 --> 00:35:48,180
and then we go and put it in the pickers.
748
00:35:48,180 --> 00:35:49,500
Out on the shop floor,
749
00:35:49,500 --> 00:35:52,290
the early morning shift has clocked on.
750
00:35:52,290 --> 00:35:55,000
A team of 75 pickers place orders
751
00:35:55,000 --> 00:35:56,883
into baskets ready for delivery.
752
00:35:58,050 --> 00:36:01,630
Time is of the essence, but the warehouse is 92 meters long
753
00:36:01,630 --> 00:36:06,223
and 76 wide, with over 25,000 different products.
754
00:36:07,070 --> 00:36:09,420
Pickers depend on a wrist-mounted computer
755
00:36:09,420 --> 00:36:12,763
to make sure every order is filled as quickly as possible.
756
00:36:13,930 --> 00:36:17,660
It tells them which product is needed and where to find it.
757
00:36:17,660 --> 00:36:20,170
On busy shifts, even supervisors
758
00:36:20,170 --> 00:36:22,360
like Tanya Smart have to get stuck in
759
00:36:22,360 --> 00:36:24,760
to keep everything on track and on time.
760
00:36:24,760 --> 00:36:29,213
So, my little machine tells me exactly where to go.
761
00:36:30,110 --> 00:36:32,880
It's telling me to go to 49.
762
00:36:32,880 --> 00:36:34,700
Rather than travel all over the store
763
00:36:34,700 --> 00:36:37,940
to complete an entire order, pickers are each responsible
764
00:36:37,940 --> 00:36:39,883
for products in a certain area.
765
00:36:42,346 --> 00:36:43,796
It tells me to scan the tray,
766
00:36:46,350 --> 00:36:48,450
tells me exactly where it is on the shelf,
767
00:36:51,694 --> 00:36:54,620
and it goes,
768
00:36:54,620 --> 00:36:56,170
and off that tray it should go.
769
00:36:57,010 --> 00:36:59,270
Once each part of the order is fulfilled,
770
00:36:59,270 --> 00:37:01,680
the conveyor system automatically moves the tray
771
00:37:01,680 --> 00:37:03,523
on to the next picking station.
772
00:37:06,300 --> 00:37:08,380
To keep up, each picker has to find
773
00:37:08,380 --> 00:37:11,523
a huge number of individual items in the morning rush.
774
00:37:13,870 --> 00:37:16,240
41,000 we've had to pick this morning.
775
00:37:16,240 --> 00:37:18,010
For me personally, I'll average pick,
776
00:37:18,010 --> 00:37:19,020
you know, a couple of thousand.
777
00:37:19,020 --> 00:37:20,790
With all these items to find,
778
00:37:20,790 --> 00:37:23,158
pickers are constantly on the go.
779
00:37:23,158 --> 00:37:24,130
It sure does keep me very fit.
780
00:37:24,130 --> 00:37:25,030
It keeps me on my toes.
781
00:37:25,030 --> 00:37:26,880
We're always running around from zone to zone.
782
00:37:26,880 --> 00:37:29,520
Also, if you use a tray you need to go and find it.
783
00:37:29,520 --> 00:37:31,240
So it is very fast.
784
00:37:31,240 --> 00:37:32,080
By the end of the shift
785
00:37:32,080 --> 00:37:35,246
then I'm ready to just go home and put my feet up.
786
00:37:35,246 --> 00:37:36,800
And I always do my own shopping.
787
00:37:36,800 --> 00:37:38,450
Or someone else come and pick it.
788
00:37:39,530 --> 00:37:42,230
But it's not over quite yet.
789
00:37:42,230 --> 00:37:44,550
Customers depend on pickers like Tanya
790
00:37:44,550 --> 00:37:46,830
to get their shopping done just as they would
791
00:37:46,830 --> 00:37:48,760
if they were in the store.
792
00:37:48,760 --> 00:37:52,170
And to keep customer satisfaction high, shoppers are able
793
00:37:52,170 --> 00:37:55,083
to place special instructions along with their order.
794
00:37:57,240 --> 00:38:01,320
But some are more specific with their requests then most.
795
00:38:01,320 --> 00:38:03,160
There is a certain customer we have
796
00:38:03,160 --> 00:38:06,040
and they ask for ginger, loose ginger,
797
00:38:06,040 --> 00:38:07,300
and then it says five kilos.
798
00:38:07,300 --> 00:38:10,370
And then underneath it, because some people don't,
799
00:38:10,370 --> 00:38:11,950
they really, really don't want five kilos,
800
00:38:11,950 --> 00:38:16,470
it says, "Yes, I really do want five kilos of ginger."
801
00:38:16,470 --> 00:38:18,520
I personally think they must run a restaurant or something
802
00:38:18,520 --> 00:38:20,333
as nobody can eat that much ginger.
803
00:38:21,280 --> 00:38:22,120
Once complete,
804
00:38:22,120 --> 00:38:23,973
orders are sent to the delivery van.
805
00:38:25,927 --> 00:38:29,530
My load is about 10 customers per van.
806
00:38:29,530 --> 00:38:31,620
So yeah, it's all the charts, all the trays are on board,
807
00:38:31,620 --> 00:38:33,790
so I'm happy with it and I'll sign off the paperwork
808
00:38:33,790 --> 00:38:36,200
and then take the keys back in,
809
00:38:36,200 --> 00:38:38,470
and it's ready for the driver.
810
00:38:38,470 --> 00:38:41,080
This is the final stage, vans are loaded,
811
00:38:41,080 --> 00:38:43,280
and the vans go out, delivered to the customers,
812
00:38:43,280 --> 00:38:45,257
customers are happy, and that's it.
813
00:38:45,257 --> 00:38:47,840
(upbeat music)
814
00:38:49,460 --> 00:38:52,490
Each day up to 165 vans
815
00:38:52,490 --> 00:38:54,453
leave this store packed with goods.
816
00:38:56,930 --> 00:38:58,950
In total, London is now served
817
00:38:58,950 --> 00:39:01,363
by 11 online delivery centers.
818
00:39:03,240 --> 00:39:04,740
Customers,
819
00:39:04,740 --> 00:39:06,810
really do enjoy,
820
00:39:06,810 --> 00:39:09,720
because they don't have to go out to the shops anymore.
821
00:39:09,720 --> 00:39:12,260
It's very convenient for them.
822
00:39:12,260 --> 00:39:14,700
Especially days like this when it's pouring rain,
823
00:39:14,700 --> 00:39:16,400
they get their shopping delivered.
824
00:39:18,470 --> 00:39:19,390
Shopping like this
825
00:39:19,390 --> 00:39:21,683
was barely imaginable 20 years ago.
826
00:39:23,540 --> 00:39:25,150
And with more centers planned,
827
00:39:25,150 --> 00:39:27,000
the number of deliveries made each day
828
00:39:27,000 --> 00:39:28,453
will rise even further.
829
00:39:29,420 --> 00:39:30,920
Every day is a constant demand for food.
830
00:39:30,920 --> 00:39:32,510
People are always gonna want food,
831
00:39:32,510 --> 00:39:34,640
and the operation is only gonna to get bigger and bigger
832
00:39:34,640 --> 00:39:37,033
because people are always gonna need food, so-
833
00:39:38,180 --> 00:39:39,280
Feeding our cities
834
00:39:39,280 --> 00:39:41,493
requires a huge logistical effort.
835
00:39:42,400 --> 00:39:45,500
As urban populations rise, it's going to become tough
836
00:39:45,500 --> 00:39:49,380
to find enough space to produce the food our cities need.
837
00:39:49,380 --> 00:39:52,700
To help solve this problem, a new breed of high-tech farmers
838
00:39:52,700 --> 00:39:56,350
are growing food in the most unlikely of places.
839
00:39:56,350 --> 00:39:59,590
This 900 square meter farm sits on the roof
840
00:39:59,590 --> 00:40:02,240
of an apartment block in the heart of the Bronx,
841
00:40:02,240 --> 00:40:03,940
a borough of New York city.
842
00:40:03,940 --> 00:40:05,080
There are hundreds of thousands
843
00:40:05,080 --> 00:40:08,290
of rooftops given to any city environment.
844
00:40:08,290 --> 00:40:11,330
This is basically untapped real estate.
845
00:40:11,330 --> 00:40:13,310
It's not being used for anything.
846
00:40:13,310 --> 00:40:15,780
So why not put up a greenhouse?
847
00:40:15,780 --> 00:40:17,883
Grow some vegetables, and grow some herbs.
848
00:40:19,330 --> 00:40:20,860
New York receives an average
849
00:40:20,860 --> 00:40:24,060
of seven hours of sunshine every day.
850
00:40:24,060 --> 00:40:26,030
J.J. Melendez is one of a team
851
00:40:26,030 --> 00:40:28,893
of eight urban farmers putting it to good use.
852
00:40:30,040 --> 00:40:31,230
People can't believe,
853
00:40:31,230 --> 00:40:34,490
there's a greenhouse in the South Bronx.
854
00:40:34,490 --> 00:40:36,800
They can't believe there's veggies in the hood.
855
00:40:36,800 --> 00:40:41,340
And once we overcome that specific challenge,
856
00:40:41,340 --> 00:40:42,743
I think this will take off.
857
00:40:43,620 --> 00:40:46,610
It's a challenge the farm is succeeding at.
858
00:40:46,610 --> 00:40:49,180
In its first full year, Sky Vegetables
859
00:40:49,180 --> 00:40:52,270
is on track to produce 45 tons of food,
860
00:40:52,270 --> 00:40:55,133
most of which will be sold to customers in the city.
861
00:40:56,670 --> 00:41:00,980
Unlike a conventional farm, the plants don't grow in soil.
862
00:41:00,980 --> 00:41:05,600
Instead, special foam cubes provide support for the roots.
863
00:41:05,600 --> 00:41:07,730
These cubes sit in channels of water
864
00:41:07,730 --> 00:41:10,520
that have a special solution of minerals added to it,
865
00:41:10,520 --> 00:41:14,120
to ensure the plants get all the nutrients they need.
866
00:41:14,120 --> 00:41:16,900
The water system operates on a closed loop
867
00:41:16,900 --> 00:41:20,863
so there's wastage, and any unused nutrients are recycled.
868
00:41:22,980 --> 00:41:25,730
The big advantage of this method is that it requires
869
00:41:25,730 --> 00:41:28,100
around 5% of the water that would be used
870
00:41:28,100 --> 00:41:30,713
in the equivalent area of soil-based farming.
871
00:41:33,880 --> 00:41:36,510
Automatic controls monitor and adjust
872
00:41:36,510 --> 00:41:39,513
the temperature, humidity and light levels.
873
00:41:40,920 --> 00:41:43,440
Over a year, this one rooftop can produce
874
00:41:43,440 --> 00:41:46,993
up to 20 times more food than a field of the same size.
875
00:41:48,330 --> 00:41:50,610
Kate Ahern is the farm manager.
876
00:41:50,610 --> 00:41:53,887
It's her job to oversee every stage of production.
877
00:41:53,887 --> 00:41:56,563
The process starts here in the germination chamber.
878
00:41:57,470 --> 00:42:00,220
Seeds are placed here, and then after a couple of days
879
00:42:00,220 --> 00:42:03,873
they emerge as plants that are ready to transplant.
880
00:42:06,300 --> 00:42:09,640
Then they're moved to propagation tables.
881
00:42:09,640 --> 00:42:13,110
They're fed a custom blend of nutrients,
882
00:42:13,110 --> 00:42:14,040
which is fairly weak,
883
00:42:14,040 --> 00:42:16,953
just to get them started on their growing process.
884
00:42:19,150 --> 00:42:22,510
And then we'll be able to see that even by tomorrow,
885
00:42:22,510 --> 00:42:24,050
they'll have already started to look
886
00:42:24,050 --> 00:42:26,600
less like little sprouts and more like real plants.
887
00:42:27,540 --> 00:42:28,520
Once these seedlings
888
00:42:28,520 --> 00:42:31,830
start to look like lettuce, they are moved again.
889
00:42:31,830 --> 00:42:33,790
Final place that the plants live in the greenhouse
890
00:42:33,790 --> 00:42:35,650
are the finishing channels, where they have
891
00:42:35,650 --> 00:42:40,090
the optimum amount of space and light, to grow.
892
00:42:40,090 --> 00:42:43,230
These runs right here are ready to harvest.
893
00:42:43,230 --> 00:42:45,180
So at that stage, we would just
894
00:42:45,180 --> 00:42:47,040
lift them right out of the channel,
895
00:42:47,040 --> 00:42:49,590
and you see what a beautiful green head of lettuce.
896
00:42:50,480 --> 00:42:52,610
Nice, healthy roots.
897
00:42:52,610 --> 00:42:54,900
We could have this harvested and packed,
898
00:42:54,900 --> 00:42:58,220
and out to the consumer within the day.
899
00:42:58,220 --> 00:43:00,823
Beautiful, fresh local New York City produce.
900
00:43:03,130 --> 00:43:04,940
Today, the team will harvest
901
00:43:04,940 --> 00:43:07,440
and deliver approximately 200 kilos
902
00:43:07,440 --> 00:43:11,070
of fresh salad to customers around New York.
903
00:43:11,070 --> 00:43:14,530
It's far less than the industrial farm in California,
904
00:43:14,530 --> 00:43:17,690
but this salad won't have to travel anywhere near as far,
905
00:43:17,690 --> 00:43:20,533
and it can be consumed on the same day it is harvested.
906
00:43:21,430 --> 00:43:24,140
Chef Chrissy Michaels is a regular customer
907
00:43:24,140 --> 00:43:27,770
and supporter of this new style of production.
908
00:43:27,770 --> 00:43:29,520
What's really special about this stuff
909
00:43:29,520 --> 00:43:31,220
is it's still alive.
910
00:43:31,220 --> 00:43:33,870
So if the flavors and the micronutrients
911
00:43:33,870 --> 00:43:36,960
are leaching out every moment that it's been harvested,
912
00:43:36,960 --> 00:43:38,970
this hasn't actually been harvested
913
00:43:38,970 --> 00:43:40,980
until someone cuts into it,
914
00:43:40,980 --> 00:43:42,940
and puts it on their slice of pizza,
915
00:43:42,940 --> 00:43:45,113
or on their sandwich or in their salad.
916
00:43:46,778 --> 00:43:49,450
(dramatic music)
917
00:43:49,450 --> 00:43:51,920
With all these sunlit roofs to choose from,
918
00:43:51,920 --> 00:43:54,230
urban farming could play an important role
919
00:43:54,230 --> 00:43:56,323
in the city's future food supply.
920
00:43:57,886 --> 00:44:00,240
The city's always expanding, growing, changing.
921
00:44:00,240 --> 00:44:04,270
Because, as everything becomes more congested with people,
922
00:44:04,270 --> 00:44:07,623
there's a need more for food, need more for everything.
923
00:44:08,720 --> 00:44:10,810
As far as the solution I'm not too sure,
924
00:44:10,810 --> 00:44:12,050
but I know it can't hurt.
925
00:44:12,050 --> 00:44:13,283
It definitely will help.
926
00:44:16,540 --> 00:44:18,930
5,000 kilometers from New York,
927
00:44:18,930 --> 00:44:20,640
at Stockbridge Technology Center
928
00:44:20,640 --> 00:44:22,590
in North Yorkshire in England,
929
00:44:22,590 --> 00:44:25,970
high-tech farming is advancing to a new level.
930
00:44:25,970 --> 00:44:28,370
Plants only need specific wavelengths
931
00:44:28,370 --> 00:44:30,870
or colors of light to grow.
932
00:44:30,870 --> 00:44:35,130
So here, green beans, herbs and salad leaves are cultivated
933
00:44:35,130 --> 00:44:40,130
in a windowless building, under 40,000 LED lights.
934
00:44:40,400 --> 00:44:42,510
By carefully controlling the lighting,
935
00:44:42,510 --> 00:44:45,540
Biologist Dr. Phil Davis is trying to work out
936
00:44:45,540 --> 00:44:49,210
which color combinations create the best plants.
937
00:44:49,210 --> 00:44:50,670
In this facility what we're doing
938
00:44:50,670 --> 00:44:54,290
is just taking the bits of light that are most effective.
939
00:44:54,290 --> 00:44:57,470
So we're throwing out the green light which is reflected,
940
00:44:57,470 --> 00:45:00,800
and we're just focusing in on the red and blue light.
941
00:45:00,800 --> 00:45:02,730
It turns out that plants grow best
942
00:45:02,730 --> 00:45:04,283
under red and blue light.
943
00:45:05,460 --> 00:45:07,490
So under these red and blue lights,
944
00:45:07,490 --> 00:45:10,750
the plants look kind of a blackie, slightly gray color,
945
00:45:10,750 --> 00:45:12,480
and that's because they're absorbing over 90%
946
00:45:12,480 --> 00:45:14,770
of all of the red and blue light.
947
00:45:14,770 --> 00:45:16,420
And they can then use all of that light
948
00:45:16,420 --> 00:45:18,510
for further synthesis and growth.
949
00:45:18,510 --> 00:45:20,590
Now if we turn on a white light,
950
00:45:20,590 --> 00:45:22,640
we can see the plant suddenly flashing
951
00:45:22,640 --> 00:45:25,390
this nice green color, and that's because
952
00:45:25,390 --> 00:45:28,210
they're not absorbing a lot of the green light.
953
00:45:28,210 --> 00:45:29,360
It's not just the color
954
00:45:29,360 --> 00:45:30,876
of the light that is important.
955
00:45:30,876 --> 00:45:32,860
(classical music)
956
00:45:32,860 --> 00:45:36,410
Unlike regular light bulbs, LEDs don't get hot.
957
00:45:36,410 --> 00:45:39,173
So Phil can put them much closer to the plants.
958
00:45:40,100 --> 00:45:42,120
This means he can stack multiple layers
959
00:45:42,120 --> 00:45:43,823
of plants on top of one another.
960
00:45:44,910 --> 00:45:46,390
If we have two layers of crop,
961
00:45:46,390 --> 00:45:49,040
we double the area of crop per land.
962
00:45:49,040 --> 00:45:51,430
But if you then started having 20 layers,
963
00:45:51,430 --> 00:45:53,650
you could take a much smaller area of land
964
00:45:53,650 --> 00:45:55,360
to grow the same amount of crop.
965
00:45:55,360 --> 00:45:57,920
So it's a lot more intensive horticulture.
966
00:45:57,920 --> 00:46:01,510
So we can produce a lot more crop with less land.
967
00:46:01,510 --> 00:46:02,900
Growing plants like this,
968
00:46:02,900 --> 00:46:05,770
gives Phil complete control over the environment
969
00:46:05,770 --> 00:46:09,550
and means he can produce consistent crops all year round.
970
00:46:09,550 --> 00:46:11,820
But he still needs to perfect the taste.
971
00:46:11,820 --> 00:46:16,820
This is a basil crop that we're growing, and we're hoping,
972
00:46:16,970 --> 00:46:19,850
and early tastes suggest we can really improve the flavor.
973
00:46:19,850 --> 00:46:22,740
That you can change the amount of oil content of the leaves,
974
00:46:22,740 --> 00:46:25,780
and then really refine the light recipe
975
00:46:25,780 --> 00:46:27,980
that gives the best flavor fruit for a crop.
976
00:46:29,510 --> 00:46:32,010
And these particular plants are very fresh
977
00:46:32,010 --> 00:46:33,240
and very powerfully flavored.
978
00:46:33,240 --> 00:46:35,770
So, it's going well.
979
00:46:35,770 --> 00:46:38,890
By experimenting with different light recipes,
980
00:46:38,890 --> 00:46:42,630
Phil and the team can tweak the growth of the plants.
981
00:46:42,630 --> 00:46:45,630
By selecting different red, blue, and foreign mixes
982
00:46:45,630 --> 00:46:47,720
we can control the morphology of the plants.
983
00:46:47,720 --> 00:46:50,550
So we can control how tall they grow,
984
00:46:50,550 --> 00:46:52,913
how many leaves or how large the leaves are,
985
00:46:53,762 --> 00:46:56,407
and we can also affect their flowering time if we want.
986
00:46:56,407 --> 00:46:59,380
Phil's goal is to produce a database containing
987
00:46:59,380 --> 00:47:02,570
the perfect light recipe for almost every crop.
988
00:47:02,570 --> 00:47:04,870
Instructions that will grow a tasty plant
989
00:47:04,870 --> 00:47:07,380
in the shortest time possible.
990
00:47:07,380 --> 00:47:09,290
So I think this system really
991
00:47:09,290 --> 00:47:12,930
does apply very well to a city,
992
00:47:12,930 --> 00:47:15,423
because it can be done in a very small area,
993
00:47:16,600 --> 00:47:18,440
but still produce a huge amount of food.
994
00:47:18,440 --> 00:47:21,323
And that's exciting scientifically, but also,
995
00:47:22,520 --> 00:47:25,890
it has a huge impact for human society as a whole,
996
00:47:25,890 --> 00:47:29,670
because we can start to improve our crop production
997
00:47:29,670 --> 00:47:32,043
to feed the rapidly increasing population.
998
00:47:37,387 --> 00:47:39,450
(mellow music)
999
00:47:39,450 --> 00:47:41,590
Producing food for the billions of people
1000
00:47:41,590 --> 00:47:44,483
that live in our cities requires a huge effort.
1001
00:47:44,483 --> 00:47:45,316
Thank you very much.
1002
00:47:45,316 --> 00:47:47,540
Serving the customer is the last stage
1003
00:47:47,540 --> 00:47:50,143
in a production process that has spanned the globe.
1004
00:47:52,180 --> 00:47:55,340
In New York, the orders are piling up thick and fast,
1005
00:47:55,340 --> 00:47:57,833
for pizza Restaurant Manager Mark Kenyon.
1006
00:47:59,282 --> 00:48:00,370
We really need to make sure
1007
00:48:00,370 --> 00:48:05,370
everything is on point, food, service and delivery as well.
1008
00:48:05,750 --> 00:48:06,880
The raw ingredients
1009
00:48:06,880 --> 00:48:08,630
that go into a New York pizza,
1010
00:48:08,630 --> 00:48:11,403
are produced right across the U.S. and beyond.
1011
00:48:12,780 --> 00:48:15,030
We get a lot of our ingredients from Midland,
1012
00:48:15,030 --> 00:48:16,670
our flour is imported for the dough,
1013
00:48:16,670 --> 00:48:20,150
our tomatoes, mozzarella di bufala,
1014
00:48:20,150 --> 00:48:23,610
our anchovies, our stracciatella,
1015
00:48:23,610 --> 00:48:25,433
you can really tell the difference.
1016
00:48:27,320 --> 00:48:30,200
We bring in our food and we kind of put it all together,
1017
00:48:30,200 --> 00:48:31,440
that perfect pizza.
1018
00:48:31,440 --> 00:48:33,600
Customers in New York can be very picky
1019
00:48:33,600 --> 00:48:35,890
and we try to get the pizzas to them as fast as possible
1020
00:48:35,890 --> 00:48:38,341
with the highest possible quality.
1021
00:48:38,341 --> 00:48:40,870
(rock music)
1022
00:48:40,870 --> 00:48:42,030
Out on the streets,
1023
00:48:42,030 --> 00:48:46,020
Delivery Rider O.J. Fontanas is up against it.
1024
00:48:46,020 --> 00:48:48,270
The rush hour traffic is holding him up
1025
00:48:48,270 --> 00:48:50,723
and he is having a tough time getting through.
1026
00:48:51,640 --> 00:48:55,620
The worst enemy we have is Yellow taxi cabs.
1027
00:48:55,620 --> 00:48:57,913
Them cutting us off, almost trying to hit me.
1028
00:48:59,360 --> 00:49:01,825
You see what I'm saying about Yellow taxis?
1029
00:49:01,825 --> 00:49:04,500
(car horn blowing)
1030
00:49:04,500 --> 00:49:07,230
You have to think in a quick instant, you know?
1031
00:49:07,230 --> 00:49:08,160
It's like having guts.
1032
00:49:08,160 --> 00:49:09,573
Are you gonna take the move?
1033
00:49:10,490 --> 00:49:11,950
Reaching his target average
1034
00:49:11,950 --> 00:49:16,600
of 30 to 40 deliveries a day requires nerves of steel.
1035
00:49:16,600 --> 00:49:18,360
I kind of like the adrenaline.
1036
00:49:18,360 --> 00:49:20,186
Knowing that the Yellow taxi is out there
1037
00:49:20,186 --> 00:49:21,320
almost trying to hit me.
1038
00:49:21,320 --> 00:49:23,000
I try not to get mad because,
1039
00:49:23,000 --> 00:49:24,370
it's the way that it works down here.
1040
00:49:24,370 --> 00:49:26,140
No matter how hard it might be,
1041
00:49:26,140 --> 00:49:27,993
O.J. has to deliver on time.
1042
00:49:32,485 --> 00:49:33,775
What are we not delivering?
1043
00:49:33,775 --> 00:49:36,700
(upbeat music)
1044
00:49:36,700 --> 00:49:38,860
With our cities growing all the time,
1045
00:49:38,860 --> 00:49:40,793
the food supply has to keep up.
1046
00:49:41,750 --> 00:49:43,950
Transport links will be pushed to the limit,
1047
00:49:44,980 --> 00:49:48,310
farms will stretch, buildings will produce for themselves
1048
00:49:48,310 --> 00:49:51,360
and technology will play a vital role.
1049
00:49:51,360 --> 00:49:52,870
But through all of this,
1050
00:49:52,870 --> 00:49:55,910
a hidden team of dedicated workers will be there
1051
00:49:55,910 --> 00:49:57,453
to put food on the table.
1052
00:49:57,453 --> 00:49:59,453
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