All language subtitles for Undercover Boss US S02E16 City of Cincinnati

Translated By The Community Of WWW.MY-SUBS.COM

Male announcer: Americans
are worried about the economy.

Many of them wonder if our
corporate and elected leaders

have the answers
to our problems.

In these tough times,

some bosses
are taking radical steps

to discover how to improve
their companies.

Each week, we follow the head
of a major organization

as they work undercover
alongside their own staff.

Undercover Boss 2x16
City of Cincinnati
Original Air Date on March 6, 2011

Tonight,
for the first time

we go undercover
with an elected official--

the Mayor of Cincinnati.

Rick Wilson,
good to meet you.

The Mayor will
trade in his key to the city

and fine dining
for a wrench and roadkill.

There's just
no way of describing

having to pick up
a flat cat.

By working on the
front lines of public service,

he'll get an inside look
at his own city.

If you was working
on a three-year-old car

or a 13-year-old-car,

which one is gonna
cost you more?

That 13-year-old car.

Go tell City Council that,
will you?

And he'll discover
the unsung heroes

that make his city run.

I felt like
for the first time

I could talk to somebody
who lives in my city

and just get
the real deal.

How will
his coworkers react

when they find out
he's really the Mayor?

As the Mayor of the city
of Cincinnati,

I've had the opportunity
to go undercover.

Find out next
on Undercover Boss.

-- sync, corrected by elderman --

Cincinnati, Ohio.

Known around the world
as the home of the Bengals,

the Reds, some of
the world's best chili,

and even as the setting
of a classic TV sitcom.

The Cincinnati region is home
to 2.1 million people.

And when it comes
to leadership,

they all look to one man.

I'm Mark Mallory.
I'm Mayor of Cincinnati, Ohio.

You know, the official
job of the Mayor

is defined in
the Cincinnati Charter.

It says the Mayor is the
official representative

of the city
and that the Mayor

plays a role
in the budget process.

Beyond that it doesn't really
define the structure

of the job
of being Mayor.

That's really up to
whoever the person is

that sits in this seat.

So the job of Mayor
as I see it

is to make sure
that the city is running

efficiently as possible,

that we are creating jobs,

keeping the citizens safe,

and creating
a great environment

for our citizens
to live in.

All right,
you guys ready to eat?

- Yes.
- I'm hungry.

Ooh.

I don't see any hot sauce
on the table though.

I don't know if I can eat
this without hot sauce.

You cannot be a mallory
and not be in politics.

I have four brothers
and one sister.

Between my dad,
my brothers and me,

we've been in more than
30 elections.

My father served in the state
legislature for 28 years.

He sorta started
this whole thing.

I saw a lot of things
coming up.

I saw people being evicted
from their homes.

And I wanted
to be in politics

to try to change
those things.

I am clear on the fact

that I'll never be
as great as my dad.

The impact that
my father has had

on the city of Cincinnati and
on the state of Ohio is great.

What I want to be able to do

is to make my father
and my mother proud

of the work
that I'm doing.

My parents both impressed
upon me and my siblings

the concept that you have
to give something back.

I worked at the Public Library
of Cincinnati 14 years.

I served in the House of
Representatives for two years.

And then I served two terms
in the Ohio Senate.

Then I decided to run for
the Mayor of this great city.

I'm Mark Mallory,
and I'm asking for your vote

on November 8th.

And I am the first
directly elected

African American Mayor
of the city of Cincinnati.

I just wanted to tell you I
asked you all to be here today.

I have decided
to go undercover

on the show Undercover Boss.

Really?

Are you serious?

I love that show.

So what are you gonna do,
grow a beard?

How is this gonna happen?

- Dreads.
- Dreads?

It's funny
that you say dreads because...

Oh, my goodness.

What you think?

Mmm.

I think I have
a very recognizable face.

Everywhere that
television signals go

people tend
to know who I am.

On any given day
you will see me

doing press conferences,
going to ribbon cuttings,

going to groundbreakings.

I'll be at receptions,
at luncheons, at dinners.

So it's gonna be
really challenging

to keep people
from knowing who I am.

I tell you who
he reminds me of.

Spike Lee.
I look like spike Lee?

Around--yes.

You know you gotta change
the way you speak.

You just turn it down
on the proper English.

'Cause, you know, just--

Yeah, man.

Well, I'm not gonna have
the luxury of going away

in order to do
Undercover Boss.

I still have to be the Mayor
while I'm doing these jobs.

So this is gonna be
quite a balancing act.

Obviously I'm still gonna
have my cell phone.

I'm gonna be able
to use that.

There's certain things I won't
be able to talk about

in front of other people.

Emergency, of course.

I'll have for you reports
from the City Manager,

head of security, everything
that you need to know.

My staff is always
going to know where I am.

And if something arises,
they're going to come to me,

and we're gonna
deal with it right then.

I think going undercover
is the only way

to find out
what's really going on

in city service.

We are going to be having
a quarterly review

of our budget.

There's been major pressure

to lay off employees.

For me,
this is an issue

of being equipped
to make greater arguments.

I will be able to tell
the council members

how those cuts would
affect services,

how those cuts
would affect people.

While undercover,
I'm gonna be going by the name

of Rick Wilson.

My coworkers
are gonna be told

that this is a competition
where two candidates

will compete
for the same job.

One of the things
I'm known for as Mayor

is that I'm skinny.

I've been skinny
all my life.

So I'm wearing
a fat suit.

I hope it will work.

All right.

Oh.

Right now I'm wondering,

what am I getting
myself into?

Okay.

If I'm able to get through
this entire process

without being recognized,
it'll be a miracle.

Today I'm at
the Sanitation Division

of our Public Services
Department.

There are 2,800
lane miles.

In the city
of Cincinnati.

That's the distance between
New York City and Los Angeles.

This is the group
that's responsible

for picking up garbage,

for clearing snow
off the streets.

How you doing? You Danny?
Danny Jackson.

- Danny? Rick Wilson.
- Neighborhood operations

with the city
of Cincinnati.

All right, all right.

During our last
budget process,

there was a lot
of conversation

about the Sanitation
Division.

And I want to make sure
that they're top-notch.

If they don't do
their jobs right,

there will be accidents,

there will be
traffic tie-ups,

there will be problems
throughout our city.

How this works
is most of the time

I'm getting
the dead animals.

Okay.

Whatsever in the road dead,
that's what I do.

So you just do dead animals
and nothing else?

That's it?
Dead animals.

I was thinking,
great assignment.

Dead animals
right before lunch.

Sometimes I get
two or three deers a day.

Raccoons,
a lot of possums.

Squirrels.

Wow.

I really didn't want
to give Danny

any sense
that I was the Mayor.

I changed my voice,
I changed my posture.

Rick is sort of--you know,
he sorta talks like this.

He's sorta laid back.

He's sorta not so much
in your face.

I'm gonna go to 540 Blair.

There's a dog at the curb.

Oh, right up in there?

It's gonna be tough
to get outta there.

This thing is heavy.

There you go, Rick.

All right.

Just slide him on up there.

People probably
don't even think

about how that stuff
gets removed.

Actually,
neither do I.

So how was that,
grabbing that dog?

Oh, it was heavy, man.

- Yeah, that's dead weight.
- That's heavy.

That's dead weight,
that's right.

Do me a favor, Rick.
Write this down.

Kendall Road between
Bank and Central Avenue.

There's a cat
in the middle of the street.

- There's a cat?
- Yeah, it's a cat.

That's my neighborhood.

I live just two blocks
from there.

Is west gonna be
that way or that way?

It's gonna be this way.

Do you have a GPS in here?

- No.
- Okay.

I see him right
in the middle of the street.

- Oh, right there.
- Yeah.

Oh, that's flat.

When they're flat like that,
do you got a scrapper or--

- Just grab him right up.
- Just grab him up, huh?

Man, guts and everything.

Squished kitty.

It looked terrible.
It was a flattened cat.

I love cats,
and this was a flat cat.

There you go.

All right, two down.

There's just
no way of describing

having to pick up
a flat cat.

What's the biggest thing
you ever picked up?

A deer.

That deer took
this whole truck.

I couldn't even put
the tailgate up.

That's the biggest deer
to this day I've ever seen.

Man.

So you got, like, a winch,

that's what it's called.

You gotta tell them
to get you a winch, man.

- Winch. Yeah, a winch.
- Yeah.

No, I don't have that.
I don't have that.

Yeah, go ahead.
This is 8-2.

3800 River Road.

I have a raccoon
in a bag on the curb.

Yeah, that's it
right there.

How you know?

Saw the tail sticking
out of the bag.

Oh, wow.

Well, make sure
he ain't breathing there

before you just grab him.

- Just kick him?
- Yeah.

Make sure he stiff.

He's a stiff one.

You hungry?

I gotta wash my hands, man.

I can't eat nothing after
picking up dead animals.

You had your gloves on.

I can't do it.

You don't want
to turkey sandwich?

I absolutely
had to wash my hands.

I mean, you can't go around
picking up dead animals all day

and eat without
washing your hands.

It's the normal thing
to do,

even if you're not
picking up dead animals.

Ooh, man, I was getting hungry
there for a while, man.

- I could eat a raccoon.
- Mm-hmm.

I have gloves on.

My hands were clean before
I put 'em in the gloves.

So it's part of the job.

And how many people
go out and do this?

- Just me.
- Just you?

So you do the whole city?
I do this for the whole city.

I do the whole city.

Wow.

Got a couple dead squirrels
at the corner of 4th and Pike.

So what part of town
did you grow up in?

I grew up downtown.

But till I was, like,
16, 17.

Danny and I actually grew up
in the same neighborhood.

I couldn't tell him that,

but he's a few years
older than me.

But we share some of the same
types of experiences.

Yeah, I got a son
that works for the city.

Oh, yeah, what does he do?

Sometime he goes out
on the garbage route.

You just got
the one son?

- No, I have eight kids.
- Eight?

Yeah.

Damn, bro.

Well, I felt like
for the first time

in I don't know how long

I could talk to somebody
who lives in my city

and just get
the real deal.

I'm thinking I might do this,
like, you know,

once a month
or something.

You know, Ricky might just
show up on a job site

and see what's happening.

Oh, no.

It's nasty stuff, man.

The possum in the middle
of Broadway at Court.

But I've been doing this job
since I've been working here,

which is, like, nine years.

I mean, it's not a hard job.
Right.

You know, the pay
is not that bad.

My wife wants
to go to New York.

She's never been.
I really can't afford it.

In the beginning,
I couldn't.

I really can't now.

There are a lot of people
that do a lot of jobs

around the city that most
people just would not do.

It's a job
that's gotta be done.

If nobody did it,

you know,
our experience in a city

the size of Cincinnati
would be very different.

What you think?

Can I sell you
on trading jobs with me?

Oh, I don't know
about that.

You can do it.

Coming up, the Mayor
goes undercover after school.

Please don't make me
raise my voice.

I really don't want
to raise my voice today.

And later,
Rick gets an earful.

The public's lives
in our hands,

and we get no respect.

Mark Mallory,
Mayor of Cincinnati,

is undercover
in his own city.

His coworkers think
they're on a reality show

where two people are
competing for the same job

in city service.

His journey continues.

Today I'm gonna be working
with the Director

of the McKie Recreation Center
here in Northside.

We have 24 Recreation Centers
across our city,

and they see about
1.1 million visits each year.

This rec center also
offers a program

for kids
from the neighborhood

who need a place to go
after school

while their parents
are still at work.

Hi, I'm looking for Karen.

- She's here.
- All right.

When you've got
a $60 million deficit

like we had last year,

you've gotta make decisions
about what's gonna go away.

And in that last budget,

we cut out
two recreation centers.

- Hi.
- Hi.

- You hear for the job?
- Yes.

Okay, I'm gonna take you so
you can hang your coat up.

- Okay.
- Okay?

Okay, everybody
listen up.

Let me just tell y'all
right now.

I don't want to see
any telephones.

If I see a telephone,
it's mine.

Does everybody
understand that?

You want me to have this?
No.

- Then I don't wanna see it.
- Okay, okay.

It has no business here.

My mother is a pretty tough
disciplinarian.

So it kinda reminded me
of being a kid

when I heard
that first yelp.

This is Mr. Wilson,

and he's gonna be working
with us today.

All right, I want you
to give him the same respect

that you give to me.

Does everybody
understand that?

Yes, ma'am.

We're gonna go down
and do volleyball first.

And then we'll have
cooking class, okay?

So I need you guys to line up
at the door for me.

Don't ask me 1,001 questions.
Just wait and see.

Is that everybody?

Please don't make me
raise my voice.

I really don't want to raise
my voice today.

Watch where you're going,
not where you've been.

Maurice, stop it.

So listen.

Put that ball down.

If you shoot it,
you will sit down.

Well, I expect my older kids
to help with the little kids.

And let your little people
be up front.

Don't hog the ball.

Little people,
come up front.

We playing as a team,
we're playing together.

So you hit it once,
hit it to somebody,

so somebody
can help it over.

Does everybody
understand that?

- Yes.
- All right.

I go to schools
and I speak,

and I go places
where kids are,

but this is really
the first time

I've gotten to spend
a lot of time

dealing with kids
in a long, long time.

Hit it over.

Good hit!

You gonna play.
Oh, I gotta play too?

You gotta play.

The whole point
of when I play with them

is for them to play as a team,
to play as a group.

So that means you see
the little one's gonna get it.

You know that she's not gonna
be able to get it over.

You gotta be there
to help her.

You gotta have
each other's back.

Now you gotta
back up your player.

When one of your players
hits the ball,

you gotta step this way
to make sure

it gets over the net, okay?

Why don't we let her serve?

She didn't get a turn.

Get it over, Kayla.

Nice serve.

Hit it, hit it.

Oh, nice recovery.

Take it, relay.

Help him.

Help him, help him,
help him, help him.

That's it.

I'd rather lose y'all
playing as a team.

Oh.
All right.

Good teamwork.
Very good.

Rick's trainable.

As trainable as most men
can be, you know?

I think he was a little bit
apprehensive at first.

I think he'd need more time
to develop his own style.

All right, now we gotta
go setup for cooking class.

All right.

I'll get somebody
for y'all.

Don't be--come back here.

Today we're gonna
have a cooking class.

We're making
pigs in a blanket.

- Pigs in a blanket.
- Pigs in a blanket.

We gonna put a triangle
on each plate.

- I see, okay.
- Okay?

So how long
have you worked here?

I been with recreation
18 years.

Wow.

I actually have a degree,

and I practiced social work
for the first, like,

15 years.

Why'd you get outta that?

'Cause I decided
to have a child.

- Oh.
- She's 19.

I just put her on the road

to college.

If you'll fill that
full of water.

All right.

What do we do
with this pot of water?

Putting hot dogs in it.

So how many different
programs do you work on?

I kinda sponsor
the basketball team.

And I have another program
that I do in the summertime.

It's called
a job readiness program.

Okay.

It's a pilot program
I'm trying to get funded.

It's for kids that are, like,
going to be 12 and 13.

Okay.

I expose them to all kinds
of different jobs.

We did bricklaying.
We did roofing last year.

The parents pay them
$50 a week.

And they have to open up
a savings account.

They have to save
half the money.

Okay, so I'm gonna go down.

Anyone that was playing
volleyball with us.

Yeah, I want
the six youngest, okay?

Okay.

All right,
let's see here.

And it seemed like there were
4,000 kids in this room.

I couldn't remember
who was in the group.

I didn't know
who was the youngest.

Hold up, everybody stop!

Please stop bouncing
the basketball.

Karen is a Saint
in my mind.

It's kinda tough work.

I need six, only six.

Oh!

I couldn't do it.

There's no way.

You all right, miss Karen?

Dang.

Y'all did that on purpose,
but that's okay.

You know, I come across

that I'm hard on them
and everything,

but they know I love them.

What I do
is I'm trying to help

to give them some things
that they may not get at home.

Some of them
just need a little love.

Some of them need discipline.

But they're really
pretty good kids.

Take a hot dog,
put it on there,

and put your cheese in there,
and roll it up.

Boy, just pick it up.

You wanna grab yourself
a hot dog there.

Just place it
right there on the end.

What do you guys
think of miss Karen?

- Yeah, she's nice.
- Is she tough on you?

When we don't listen and do
what we're supposed to do,

she gets on us for that.

For some kids,
you have to be kinda tough

to get through to 'em.

You've got to have people
that understand

the particular kids that
they're dealing with

and what it takes
to get them motivated.

Karen is that person.

You've heard about
the city layoffs

and they were gonna
cut police?

It's been in the news, yeah.

Well, with the budget cuts,

I don't know how many people
we're gonna have to lay off.

We closed down two centers.
Oh, really?

Two centers are gonna close.
Yeah.

It really did not
feel good at all.

You know, we put
policy into place,

but we don't always
see the end result.

A lot of times
when people talk

about taxpayers
and citizens,

they forget that children
are citizens too.

The kinds of programs
that go on every day

are gonna be missed.

Those kids won't have access
to good people like Karen.

So this is a real issue

that we really need
to be concerned about.

And what do you say?

- Thank you.
- All right.

All right.

Excuse--uh, uh, uh.

You need to spit
that gum out too, sir.

Coming up,
the Mayor hears the truth.

You got City Council who
wants to cut our budget.

Whether he wants to or not.

The public's lives
in our hands,

and we get no respect.

And later,

Rick gets recognized.

- Good morning.
- Hi, how are you doing?

Hey.

Her face lit up
like she knows me.

Mark Mallory,
Mayor of Cincinnati,

is undercover in his own city.

His journey continues.

The city owns and operates
more than 3,000 vehicles.

This maintenance facility
takes care

of all of those vehicles
and all of that equipment.

Hi. I'm Rick Wilson.
I'm here to see Steve.

One of the things that we had
to do in this last budget

was to delay the purchase
of some new vehicles.

That means the
existing vehicles we have

are goona have to run
for a little bit longer.

- You Steve?
- Yeah Steve, how are you?

- Rick Wilson.
- Rick Wilson. Good to meet yah.

- I'm a mechanic for the city of Cincinnati.
- Okay.

My big think that I do
for the city is the motorcycles.

- Okay.
- First thing we do

when we do an oil change
on a motorcycle

is start it up.
Kinda getting the oil flowing.

One thing you
wanna remember at all times

this is somebody's life
in your hands, right here.

So obviously the first thing
for an emergency vehicle

is you want to make sure all
the lights are operational.

There's your horn.

Siren.

All right,
so that's that.

Rick, you ready to get dirty?
Let's get dirty.

You gotta get down
on your knees, man.

Put your knees
on these pads.

Don't be afraid to--
you're gonna get dirty.

You're gonna get--yeah.

I used to work
on cars years ago,

back when I had to,
when I didn't have any way

of paying for it myself.

Slide the pad under it.

It's not gonna
burn you though,

but it might--
grab that outta there,

'cause it's gonna
get covered in oil.

I don't know
what he does for a living,

but I'd say Rick doesn't
work a lot with his hands.

Just--there you go.
Whoops, there it went.

Mechanic hands?
No, he's got soft hands.

Right here,
see this one right here?

- Right, right.
- That's your transmission oil.

Same thing.

So is your favorite
to work on bikes?

- Oh, absolutely.
- Why is that?

It's a hobby of mine.

This particular bike here,

this is actually,
it's a good friend

of my younger brother's.
Oh, okay.

You know, so I've known
this guy personally for years.

And it helps to know
who the rider is too.

Okay.

Some of my guys are worse
on their rear brakes.

Some of them are worse
on the clutches.

Steve takes personal pride
and some real ownership

in his work.

I mean, obviously
this is the kinda work

that, you know,
at the end of the day

your knuckles
are all busted up,

your hands are bleeding,
and, you know,

you might get a few burns
and some scratches.

And he's the kinda guy
that just says,

"you know, it's all part
of a day's work."

That's the kind of commitment
that I'm looking for

from city employees.

Yeah.
Yeah, I love it.

As you can see,
the sarcasm there.

Just put it on the bench.

Mechanics are the bottom of
the totem pole anywhere you go.

You got City Council
who wants to cut our budget.

If you was working
on a three-year-old car

or a 13-year-old-car,

which one is gonna cost
you more to keep on the street?

That 13-year-old car,
for sure.

Well, you go tell City Council
that, will you?

You know?

Nobody realizes it, man,

but fleet services is
the backbone of the operation.

Costs $12 million
to run fleet services.

So, you know,

the high-and-mighties
up at council,

well, we farm it out,
we'll save $12 million.

No, you're not.
It's gonna cost you money.

We do a lot of things
that the public doesn't see.

You got your first responders,
police and fire.

When other departments
are overwhelmed

or they're short on manpower,
they come to us.

These guys in this garage,
they plow the streets.

We manned the pumps
at Lunken Field

when the flood was coming.

The big Queen City
Barrel fire,

we had mechanics on duty
fueling fire trucks.

We're basically
the second responders.

So what would it take
to fix some of that stuff?

Particularly
on the communication,

what would it take
to fix that?

Come on down
like you, Rick.

Let me put you
in a blue shirt.

Let's--see what I do.

They ain't gonna do it.
It's politics, man.

You hit a good button
there, man.

That was a good one.
I see.

Steve really
gave me an earful.

He was just
talking from the heart.

I mean, he was
really bringing it,

about how he feels,

and it kinda knocked me back
on my heels.

A guy in his position
really wants to be heard.

He wants people
to understand

that he knows
what he's talking about.

And right now
I don't get the sense

that he feels that way.

That's something
that has to change.

I have had a long day.

And sometimes I just want
to be by myself.

But when you're the Mayor,
your job is never done.

And right now I have to attend
a very important event.

Today we are doing
the ribbon-cutting

on the new tallest building
in our city.

All right.

These are some
serious scissors, man.

Look at this. Do we get
to keep these, you think?

No.

I'm in downtown Cincinnati.

And I'm gonna be
running around today

with a parking enforcement
officer,

and we're gonna be
writing tickets

to parking violators.

We've got about
5,700 meters

all throughout town.

They're usually
in business areas.

And the point of having
parking meters

is to get people
to turn over the spaces.

So that way other people
can get in,

spend money in
the retail establishment.

That's what we want.

Hello, hello.

Good morning.

- I'm looking for Arnneater.
- Right here.

Good morning.
Hi, how you doing?

- Hey.
- Good to see you.

Same here.
How you doing?

And she looked at me,

and her face lit up
like she knows me.

My name's Rick Wilson.
Rick, okay.

Welcome to the meter shop.
Thank you.

And she just went on,

so I wasn't sure
if she knew who I was or not.

- So here's your equipment.
- All right.

Okay, this will be
your belt.

What is this?
Is this some kinda stick?

Can I hit people with this?
No, no, no, no.

You have to be
commissioned for that.

We just got this
to make you look good,

but you really
can't use this, okay?

And I go in to put
all that equipment on.

And I'm wondering,
does she know me?

Does she realize
who I am?

You know what,
my wife says that.

She says that,

but I keep telling her
I don't think I do.

But she says that.

But you do.

Okay, so we gonna
walk around here.

Since I threw out
the wife thing,

she seems to have gotten off
of it pretty quickly.

So I think
I've convinced her.

- We have one.
- We got one.

All right,
so you stand clear.

Stand over there,
because if they come

and be nasty and wanna
back over you or whatever--

Right, you want
to be out of the way.

Yeah, that has happened
before too.

- Has it?
- Oh, yeah.

Okay, you key it in here.

It's in violation.
Push "e."

Expired meter.
Okay.

Okay?
This is a four-door.

You push "4."

You scan down.

You do the make,

which is a Honda.

Just slide it on here.

And try
to do it gently,

because, you know,
they'll come out and say,

"hey, they broke my window,
they cracked this."

You know what I'm saying.

Anything to get out
of a ticket.

Yep, that's definitely
expired.

All righty.

I'm gonna let
you do all of this.

I'm not gonna
tell you anything.

All right.

No pressure,
but try not to mess up.

Try not to mess up, huh?

Okay, I think I have
the help page on here already.

Oh, that don't sound good.

Okay.

So 2-3-2--

Slow down.

Uh-oh.
Wait a minute.

Oh, this don't sound good.

If you don't
know what you're doing,

you could jam it up
and freeze it.

I really thought
he broke the machine.

I think your fingers might
be too fat or something.

Okay.

All right.

Well, here's another one.

Oh, yeah, we busy today.

We are busy today.

Did I mention it's important
that you kinda speed it up?

Okay.
I'm working on that.

After his fifth ticket,

you'd think he'd wanna kick
it in and speed it up.

He didn't.

And this person's got
a sticker on their car

that says,
"I love Cincinnati."

I hope they'll still
love Cincinnati.

Well, yeah, but guess what.

You can't sit at a meter
and expect not to pay it.

Not yet.

If somebody say,
"hey, hey, here I come,"

don't touch nothing.

Once you touch this next
button, there's no going back.

- You might let 'em go?
- I will let 'em go.

- You'll let 'em go.
- I will.

So if it were me I would say
that had to give me, like,

a Kit Kat or a Hershey's.

- No, no, no.
- Hershey Bar or a Reese's--

no, no, no,
you can't do no Kit Kats.

You can't do nothing, no.
None of that?

You know, you try to make
as many friends as you can

and be polite.

Now if this car
were stolen,

would this automatically
tell me?

Why not?

No, unless you say,
"I wanna run a search."

That's your choice.

So you think you're gonna
like doing this job though?

There's a lot
of walking involved.

It's kinda cold today.
Oh, yeah.

So you have family?

I have two boys
and two girls.

Right now my oldest son,
he's in a nursing home.

- He's in a nursing home?
- Yeah, he has cerebral palsy.

He's 28.

Thank you.
You're welcome.

All righty.

I had him, like,
three months too early.

And his motor skills
hadn't fully developed

'cause he wasn't getting
oxygen to his brain.

I mean,
I didn't know that.

He's total care though.

He can't really do anything
for himself.

He's confined to that chair.

We all getting old, so we can't
really lift him, you know?

So how do
you transport him?

That's why my son
is in a nursing home,

because they
wouldn't help me.

I finally got on
social security,

and I pleaded
with them people,

"can you build me
a wheelchair ramp?"

They wouldn't do that.

I told 'em,
"just keep the check.

I just need help with him."

Nobody should ever
go through that.

You know,
leaving their child

'cause they can't
take care of 'em.

- Yeah.
- He didn't understand that.

I mean, it's just--

a mother should never
have to do that.

And, uh...

When Arnneater
told me about her son,

I figured I need
to tell her who I am.

I mean, it was
a pretty emotional moment.

So I figured
I would let her know.

So earlier you asked me

why I looked
familiar to you.

Yeah.

Why'd you ask me that?

'Cause you look
like our Mayor.

I am the Mayor.

Oh, my God.

Did you see my face
when you walked in?

I did see your face.

But cool.
I think this is neat.

Yeah, I wanted
to let you know.

You know,
'cause I figure

you were sharing a lot
of things with me,

and, you know, I didn't want
you to be in a situation

where, you know, who am I
talking to kinda thing.

So...
Yeah.

You ever hear
that old saying

if it look like a duck,
walk like a duck,

it is a duck?

Yeah, the Mayor's a duck.

But the wig thing
look good.

You ever think about
going dread like that?

Well, if I could grow
hair completely, you know.

But I can't do that
at this point.

Yeah, but it looks
good on you.

Arnneater really
impressed me,

because she's going through
so many tough situations.

And she continues to be
in a good spirit.

If she can give
a person a break

on giving them a ticket,
she does that.

She said if she can
make somebody's day

by smiling
and being nice to them,

that's something
she wants to do.

That just tells me
she's a great person.

Yeah, she just made it.
She just made it.

- Yeah, she just made it.
- All right, good job.

I'm gonna take
her license plat down

and write her up later though.
No, don't do that.

Yeah, that's what
I'm gonna do.

You ever do that?
No.

- You know?
- No.

Coming up,

Mark's coworkers think
they're coming to city hall

to cast their vote.

Do I feel that
he can do my job? No.

But how will they react
when he reveals the truth?

My undercover assignment
is about to come to an end.

So I'm ready to report
to the City Directors

all the things I've found.

Shawn, if you guys can
meet me at the hotel.

I'm just a few minutes out.

I'm probably ten minutes out.

Want to go over some things
as soon as I get there.

I'll see you
in a few minutes.

Hey, guys.
Sir.

I got a bunch of things
I wanna go over.

Arnneater is
a parking enforcement officer.

They've got a nice little
handheld unit

that they're able to put
the license plate of the car in

that they're giving
the ticket to.

I don't know
whether or not that system

is connected with
the Police Department System

to automatically tell us
if a car is stolen.

If that linkage is not there,
we need to make that linkage.

- Absolutely.
- It'd be a great opportunity

for parking enforcement
officers

to be able to assist
the police department

in finding lost
and stolen vehicles.

Can you check that out for me?
I'll call the chief.

That'd be great.

Next, Karen.

Karen works for
McKie Recreation Center.

Karen's got
a job readiness program

where she's taking teenagers
and putting them in situations

where they're learning
how to have a job.

I've got a question as to
whether or not that program

is throughout
the recreation centers

or just at McKie.

If it's only at McKie,
I want some version of it

to be spread across
the entire city.

Danny is a truck driver
with sanitation.

Danny is the only guy
that goes out on a truck

all day every day
to pick up dead animals.

But one of the things
I noticed that Danny needs

is GPS.

It'll save time,
it'll save gas.

And in the end,
it'll make him more efficient.

Shawn, get in touch
with Margo.

Have her work with Drew,
the head of Public Services.

Have them utilize technology
to make Danny's job easier.

- Okay, okay.
- Sounds good.

- Great. Thanks, guys.
- Let's do it.

The reason I ran for public
office in the first place

was to continue
the work of my father.

Yeah, I need to talk
to the Chief of Police.

- Yeah, Shawn Butler.
- Please, it's Arlen.

The reason
he got into politics

was to help people,

to bring a voice to those

whose voices
are not often heard.

It's great.
Well, the Mayor thinks

that this is
the type of program

that every recreation center

in the city of Cincinnati
needs to have.

My dad has taught me
over the years

to make sure
you stay connected

with the people who are
on the front lines.

Because they are the ones
that have the real perspective

on what's really happening.

You can't go through

an experience
like I've gone through

over the last week

and not be changed
in some way.

So when it's time
to have conversations

about the budget, you know,

some of these people's faces
are gonna pop into my mind.

This was
a good week for me

and a good week
for Cincinnati.

Now it's time
to let the people

that I've been
working with know

exactly who I am.

I'm Steve, I'm here for
my 4:30 appointment.

If you're asking me,

do I feel that Rick
can do my job?

No, I don't think he can.

Well, right now
I'm a little nervous.

You know, it's a lot of big
people in City Hall

that has a lot of power,

so when you're down here

you gotta kinda
walk on eggshells.

Hello.

Hi, how are you?

You know who I am?

No.
Really, I don't.

- Mayor Mark Mallory.
- Okay.

Mayor of
the city of Cincinnati.

Have we met before?

I met you at the luncheon

for the summer work program.

Well, we also met
the other day.

Oh!

You know what,
actually I was thinking,

he looks awfully
familiar to me but--

yeah, you had me.

It's kinda like
Undercover Boss, huh?

Exactly like
Undercover Boss.

Oh, okay. Cool.

I've never seen this show.

Well, I would
encourage you to watch it.

Steve, I got to tell you.

You gave me an earful.

Yeah, I know I did.

You kicked me around
a little bit, you know?

You busted my knuckles up,
you know?

Yeah.

Well, Steve,
I really appreciate

what you do for the city.

I want you to hear that
from me as the Mayor.

I'm gonna talk
to the City Manager

and see if there's a way

that we can get some
of these issues resolved.

I know there's
that annual car show

that happens out there.
Right.

But I want to have
a showcase of equipment

that really puts out
to the general public

the variety of things
that you guys work on.

I'm gonna be there.

I wanna bring
City Council there.

So that they can meet you,

and they can meet
the rest of your team.

People need to know
the importance of your work.

I'm gonna make sure
that happens.

Okay?
Okay, all right.

- All right.
- Not a problem.

You said you have
a motorcycle yourself, right?

Yes, sir.

Now, you know, bikes are
probably like cars and boats.

You have one but you want
another one.

Absolutely.

I've talked to some
of the friends that I have

in the corporate world,

and they want to commit
to giving you $10,000.

You can use that to buy
a bike if you can get it.

You can travel, pay for
whatever you wanna pay for.

Okay, I'm not gonna
tell him no.

Fantastic.

It's a wonderful day
for fleet services.

I can go back to work tomorrow
and let the guys know

that we're gonna be heard
from here forward.

Karen, I think you just
do a fantastic job.

You really have a command
of those kids.

But you have a compassion

that really comes through
as well.

Thank you.

You talked about
the summer job program

that we have through
the recreation department.

You are preparing young people
for the work environment.

So what I'd like to do is have
that job readiness program

spread throughout more
of our recreation centers,

as many of them
that we can get it to.

Wow.
That's wonderful.

You work so hard
for these kids.

And I get the sense that
you don't do a lot of things

for yourself.

So I've talked
to a good friend of mine

who wants to give you
a $10,000 gift card

that you can use anywhere.

Like, even to help pay
my daughter's tuition?

- Absolutely.
- For real?

- Yes.
- Oh, my gosh!

This is--oh, lord.
I can't believe this.

I'm gonna cry.

I now can pay
my daughter's tuition,

and that is wonderful.

I'm just overjoyed.
I'm just very blessed.

And I don't know
what else to say.

I'm just--

oh, I'm just--oh.

Overjoyed.

Danny, you have a great
sense of humor about yourself.

Thank you.

And you're just
very committed to what you do.

You told me a lot
of crazy stories.

One that stuck out with me

was when you told me
about the big deer

that you had to drag
out of the woods.

I did.

So when we
were in the truck,

we sorta joked about getting
a winch for your truck.

But that's something
I'm actually gonna do.

I'm gonna make sure
that every truck

that you might go out on
has a winch on it,

so that you don't have
to go through that.

The other thing I noticed,

I really think you should
have a GPS unit in your car.

I think it would make it
a lot easier for you.

And the kinda system that I'm
looking to get into place

would allow
the dispatcher

to put the information
into a computer,

and it would automatically
send it to your GPS unit.

So you don't have to be
out in the field

trying to put in an address
while you're driving.

- Well, I appreciate that.
- It's not a problem.

I appreciate that,
for real.

I've been telling people
about you.

I've been telling people about
the way you approach things.

And they want to do
something special for you.

So I've gotten one of them

to pay for a trip
for you and your wife

to go to New York
for a week.

- Really?
- All expenses paid.

- Oh, cut it out.
- Yes.

- For real?
- Yes.

And on top of that, you know,
New York is the kinda place

that costs a little bit
of money.

So we're gonna give you
$3,000 spending money.

Man, you gonna make me,
serious, start crying.

Come on.

I can't wait
to tell my wife.

I can't wait
to get outta here

to call her up
to tell her.

She's gonna be ecstatic.

Well, hello.

Hi.

Good to see you again.

Arnneater, you're on
the front line out there.

And you're in a job
that doesn't really

make people excited
to see you.

Exactly.

You know what, I think
you're a special person.

Thank you.

I just want you to know

how much I appreciate
the work that you do

for the public.

Thank you.

I wanna do something
for you.

You told me about your son.
Yeah.

Yeah, he
has cerebral palsy?

Yeah.

Well, I have some friends
that want to help out.

Okay.

And buy you a van

that has
a wheelchair ramp in it.

So that you and your husband
can take your son out

and not have to pick him up
out of the wheelchair

to get him into the car.

You're welcome.

Thank you.

I wanna thank you
for your service.

Thank you so much.

Thank you.

I've truly given up on people
trying to help me.

I stopped asking,
I just--

and I always
thought of the Mayor

as being
one of the people

that didn't understand
the little people,

the working people.

And I'm a crybaby.
I'm sorry.

I've called together
a large group of city employees

to tell them exactly
what I've been doing

over the last week.

Ladies and gentlemen,
I give you the Mayor

of the great city
of Cincinnati, Mark Mallory.

Hello, hello.

Thank you.
Thank you very much.

I want you to know
that as the Mayor

of the city
of Cincinnati,

I've had the opportunity
to go undercover

and work alongside
some city workers.

Because if we're gonna be
providing all these services

to the citizens
of our city,

we need to know
how to do it best.

And we don't always know.

I've got some clips that
I want to show to you tonight,

so let's take a look at 'em.

Uh-oh.

Wait a minute.

I think your fingers
might be too fat or something.

Get off your butts,
put your pens down,

and come see what
we got going on.

They ain't gonna do it.
It's politics, man.

- You hungry?
- I gotta wash my hands, man.

I can't eat nothing after
picking up dead animals.

You had your gloves on.

You know,
I decided to do this

because sometimes public
employees get a bad rap.

People say
you don't work as hard.

They say you're not
as committed.

They say you don't
have as much passion

as people in
the private sector.

I found out firsthand

that is not true.

And I want you to hear
from me right now,

right today,
that I'm extremely proud

of the work
that the employees

of the city of Cincinnati
provide on a daily basis.

I thank you
for coming tonight.

Thank you for your work.

And keep making me proud.

Thank you very much.

My parents talked about the
importance of public service,

the importance of giving back
to the community.

I found that
to be the case

in every person
that I worked with

when I went undercover.

People ask me all the time,
who are your heroes?

And for me it's just
my mother and father.

They are the folks
that really inspire me

to do what I do every day.

I hope that I'm making
my mother and father proud

with the work
that I'm doing here.

I think there are great things
in Cincinnati's future.

We're in the middle
of a rebirth.

We are investing
in our neighborhoods.

People are actually moving
into the city of Cincinnati.

Our population is increasing
for the first time

in 50 years.

Cincinnati's on the move.

-- sync, corrected by elderman --