Would you like to inspect the original subtitles? These are the user uploaded subtitles that are being translated:
00:00:00,000 --> 00:00:04,162
Translated By The Community Of WWW.MY-SUBS.COM
1
00:00:04,332 --> 00:00:06,493
Since the
premiere of Undercover Boss,
2
00:00:06,518 --> 00:00:10,120
more than 60 bosses have
given away nearly $6 million...
3
00:00:10,122 --> 00:00:12,756
I have a check... $250,000.
4
00:00:12,758 --> 00:00:14,224
Oh, my God.
5
00:00:14,226 --> 00:00:16,292
...And implemented
sweeping company-wide changes...
6
00:00:16,294 --> 00:00:18,862
As a company, we're actually
gonna restore the 401(K).
7
00:00:18,864 --> 00:00:20,597
It's a million-dollar expense.
8
00:00:20,599 --> 00:00:23,366
...To benefit the lives of more
than 40 million employees.
9
00:00:23,368 --> 00:00:24,968
Whoo!
10
00:00:24,970 --> 00:00:26,069
Some people...
11
00:00:26,071 --> 00:00:27,904
I just want to punch them
in the face sometimes.
12
00:00:27,906 --> 00:00:29,739
But not everyone
deserved to be rewarded.
13
00:00:29,741 --> 00:00:31,608
Someone's not saying something.
14
00:00:31,610 --> 00:00:32,909
Welcome to Moe's.
15
00:00:32,911 --> 00:00:34,210
I've had one minute of training.
16
00:00:34,212 --> 00:00:36,079
If you can't do it,
then you can't do it.
17
00:00:36,081 --> 00:00:37,881
I know how to grow some really good weed
18
00:00:37,883 --> 00:00:39,716
if you're really interested.
19
00:00:39,718 --> 00:00:41,251
I'm talking, and you come back here.
20
00:00:41,253 --> 00:00:43,286
"I need dippin'. I need dippin'."
21
00:00:43,288 --> 00:00:44,254
Y'all better chill.
22
00:00:44,256 --> 00:00:45,755
Tonight...
23
00:00:45,757 --> 00:00:47,590
the latest boss to join
his team's starting lineup
24
00:00:47,592 --> 00:00:48,892
is Greg Miller,
25
00:00:48,894 --> 00:00:52,195
the C.E.O. and co-owner
of the Utah Jazz.
26
00:00:58,235 --> 00:00:59,402
By going undercover...
27
00:00:59,404 --> 00:01:00,403
- I'm Mark.
- Hi, Mark.
28
00:01:00,405 --> 00:01:02,205
- Nice to meet you.
- How are you?
29
00:01:02,207 --> 00:01:04,407
...This hard-charging boss
takes his best shot
30
00:01:04,409 --> 00:01:05,775
at finding the employees
31
00:01:05,777 --> 00:01:08,678
who keep his operation scoring big.
32
00:01:12,349 --> 00:01:13,650
Whoa.
33
00:01:13,652 --> 00:01:14,617
Oh, come on, man.
34
00:01:14,619 --> 00:01:15,652
What happens...
35
00:01:15,654 --> 00:01:16,720
This is crazy.
36
00:01:16,722 --> 00:01:18,221
...When this basketball boss
37
00:01:18,223 --> 00:01:22,092
discovers that not every bounce
is going his way.
38
00:01:23,762 --> 00:01:24,894
Go, Jazz!
39
00:01:26,231 --> 00:01:28,531
Manny, I need some help.
40
00:01:28,533 --> 00:01:29,466
Is this your first night?
41
00:01:29,468 --> 00:01:31,334
Find out next
42
00:01:31,336 --> 00:01:33,529
on Undercover Boss.
43
00:01:33,554 --> 00:01:38,554
Undercover Boss 5x13 - Utah Jazz
Original air date February 28, 2014
44
00:01:38,579 --> 00:01:43,579
Sync and corrections by atrn97g
for www.MY-SUBS.com
45
00:01:50,485 --> 00:01:54,162
Since making their
home in Salt Lake City in 1979,
46
00:01:54,164 --> 00:01:57,064
the Utah Jazz have become one
of the most recognizable teams
47
00:01:57,066 --> 00:02:00,034
in the NBA.
48
00:02:00,036 --> 00:02:01,903
This beloved franchise is owned
49
00:02:01,905 --> 00:02:04,539
by the Larry H. Miller
group of companies,
50
00:02:04,541 --> 00:02:07,175
a family business turned
corporate juggernaut
51
00:02:07,177 --> 00:02:09,277
with revenues in the billions.
52
00:02:09,279 --> 00:02:13,347
Leading this huge company and
its world-class NBA franchise
53
00:02:13,349 --> 00:02:14,782
is one man.
54
00:02:14,784 --> 00:02:17,051
My name is Greg Miller,
and I'm the C.E.O.
55
00:02:17,053 --> 00:02:19,320
of the Larry H. Miller
group of companies.
56
00:02:19,322 --> 00:02:21,355
We don't just own the Utah Jazz.
57
00:02:21,357 --> 00:02:22,990
We've got approximately 80 businesses.
58
00:02:22,992 --> 00:02:25,326
Our primary business
is the automotive industry,
59
00:02:25,328 --> 00:02:26,794
the insurance industry,
60
00:02:26,796 --> 00:02:28,229
the finance industry.
61
00:02:28,231 --> 00:02:30,198
We own the building the Jazz play in.
62
00:02:30,200 --> 00:02:32,633
We own the TV station
that broadcasts the games,
63
00:02:32,635 --> 00:02:34,569
and we own the radio station as well.
64
00:02:34,571 --> 00:02:36,103
And our revenues are in the billions.
65
00:02:38,474 --> 00:02:39,907
We've never won a championship,
66
00:02:39,909 --> 00:02:43,277
but back in '97 and '98,
we made it to the finals,
67
00:02:43,279 --> 00:02:46,714
but we lost to the Bulls.
68
00:02:46,716 --> 00:02:49,317
Most people identify the Utah Jazz
69
00:02:49,319 --> 00:02:51,919
and being mormon with the state of Utah,
70
00:02:51,921 --> 00:02:55,056
and without the Jazz,
it would just be mormons.
71
00:02:55,058 --> 00:02:59,560
My father, Larry H. Miller,
was an entrepreneur.
72
00:02:59,562 --> 00:03:01,529
In the late '70s and early '80s,
73
00:03:01,531 --> 00:03:04,198
my dad just put his head down
and went to work.
74
00:03:04,200 --> 00:03:06,867
My dad bought his first
car dealership in Murray, Utah.
75
00:03:06,869 --> 00:03:11,606
That first little Toyota store
grew into many stores.
76
00:03:11,608 --> 00:03:15,142
Over the years, the community
supported my dad's businesses
77
00:03:15,144 --> 00:03:16,644
very well.
78
00:03:16,646 --> 00:03:19,880
In 1985, there was a group of investors
79
00:03:19,882 --> 00:03:22,483
that wanted to buy the Utah Jazz
80
00:03:22,485 --> 00:03:24,952
and move the team out of state.
81
00:03:24,954 --> 00:03:26,654
When my dad heard about that,
82
00:03:26,656 --> 00:03:29,357
he knew that that was
a real threat to the community.
83
00:03:29,359 --> 00:03:30,925
The Jazz can't leave Utah.
84
00:03:30,927 --> 00:03:34,895
He came up with a plan
that would bet everything he had
85
00:03:34,897 --> 00:03:37,965
to keep the team in Utah.
86
00:03:37,967 --> 00:03:41,969
In 1985, my dad bought
the first half of the Utah Jazz.
87
00:03:41,971 --> 00:03:43,271
Then in 1986,
88
00:03:43,273 --> 00:03:45,773
he bought the second half
of the Utah Jazz.
89
00:03:45,775 --> 00:03:49,110
Both transactions required
my dad to come up with money
90
00:03:49,112 --> 00:03:51,712
that was in excess of his net worth.
91
00:03:51,714 --> 00:03:53,881
He gave everything he had to it,
92
00:03:53,883 --> 00:03:56,917
but it came at a very high price.
93
00:03:56,919 --> 00:03:58,619
He contracted type 2 diabetes
94
00:03:58,621 --> 00:04:01,689
sometime in the late '80s or early '90s
95
00:04:01,691 --> 00:04:07,161
and really more or less
ignored it for way too long.
96
00:04:07,163 --> 00:04:09,230
My dad was 63 years old when he died...
97
00:04:09,232 --> 00:04:10,364
way too young.
98
00:04:11,968 --> 00:04:14,802
Go about doing good...
99
00:04:17,272 --> 00:04:21,475
until there's too much good
in the world.
100
00:04:21,477 --> 00:04:22,877
When I took over,
101
00:04:22,879 --> 00:04:26,047
my primary concern was just perpetuating
102
00:04:26,049 --> 00:04:27,481
all of the values
103
00:04:27,483 --> 00:04:31,252
that had become part
of our culture over the years.
104
00:04:32,487 --> 00:04:34,388
And we ask for safety and protection
105
00:04:34,390 --> 00:04:35,956
as we go about our various activities,
106
00:04:35,958 --> 00:04:38,426
and we do so humbly in the name
of thy son, Jesus Christ.
107
00:04:38,428 --> 00:04:39,660
- Amen.
- Amen.
108
00:04:39,662 --> 00:04:41,128
Well, as a mormon,
109
00:04:41,130 --> 00:04:44,332
I think the mormon doctrine
is consistent
110
00:04:44,334 --> 00:04:47,201
with the way we try to run
this family business...
111
00:04:47,203 --> 00:04:50,304
hard work, no shortcuts.
112
00:04:50,306 --> 00:04:52,373
Those are what make the Utah Jazz great.
113
00:04:52,375 --> 00:04:55,409
I think they're gonna have
a hard time disguising you.
114
00:04:55,411 --> 00:04:57,712
I think your voice is goingto be hard to disguise.
115
00:04:57,714 --> 00:05:00,047
You need to practice
116
00:05:00,049 --> 00:05:02,883
a little bit of an accent or
something... that country drawl.
117
00:05:02,885 --> 00:05:05,152
I think my voice is gonna have to do.
118
00:05:05,154 --> 00:05:07,421
Ooh, that's gonna be hard.
119
00:05:07,423 --> 00:05:08,923
I need your best stuff.
120
00:05:08,925 --> 00:05:10,825
I'm thinking maybe add some length.
121
00:05:10,827 --> 00:05:12,426
Okay.
122
00:05:12,428 --> 00:05:14,995
It's gonna be hard to
disguise me for a couple reasons.
123
00:05:14,997 --> 00:05:16,564
Number one, I'm 6'4".
124
00:05:16,566 --> 00:05:20,501
Number two, I am the face
of the Utah Jazz.
125
00:05:20,503 --> 00:05:22,036
I'm on TV a fair amount.
126
00:05:22,038 --> 00:05:24,138
Much different.
127
00:05:24,140 --> 00:05:26,607
While undercover,
I'll be posing as Mark Scott,
128
00:05:26,609 --> 00:05:29,210
an auto-repair-shop owner
from Preston, Idaho,
129
00:05:29,212 --> 00:05:32,313
competing to win a $250,000 dream job.
130
00:05:32,315 --> 00:05:35,649
The employees will think
they're on a fake reality show
131
00:05:35,651 --> 00:05:36,917
that isn't Undercover Boss.
132
00:05:36,919 --> 00:05:38,185
There you go.
133
00:05:46,829 --> 00:05:47,728
She's scared.
134
00:05:47,730 --> 00:05:48,796
How y'all doing?
135
00:05:51,134 --> 00:05:52,166
Your teeth are nasty.
136
00:05:52,168 --> 00:05:53,868
I want to see your teeth.
137
00:05:55,037 --> 00:05:58,072
I won't be visiting you.
138
00:06:00,777 --> 00:06:02,476
Well, we'll see you guys.
139
00:06:02,478 --> 00:06:03,944
There's been a fair amount of change
140
00:06:03,946 --> 00:06:05,980
since my dad passed away in 2009.
141
00:06:05,982 --> 00:06:07,381
My dad was hands-on.
142
00:06:07,383 --> 00:06:09,250
He wanted to be in the middle
of everything.
143
00:06:09,252 --> 00:06:11,352
And now there's too much
going on to do that.
144
00:06:11,354 --> 00:06:14,522
I oversee 85 businesses in 46 states.
145
00:06:14,524 --> 00:06:16,590
- Sorry.
- I love you.
146
00:06:16,592 --> 00:06:18,426
I love you.
147
00:06:18,428 --> 00:06:20,261
I've had to turn a lot
of that responsibility
148
00:06:20,263 --> 00:06:21,862
over to other people.
149
00:06:21,864 --> 00:06:23,297
I want to go undercover now
150
00:06:23,299 --> 00:06:26,634
because I want to direct
all my attention to the Jazz.
151
00:06:26,636 --> 00:06:28,469
The team was my dad's pride and joy,
152
00:06:28,471 --> 00:06:32,606
and I need to see if my dad's
vision is still going strong.
153
00:06:36,646 --> 00:06:39,613
Today I'll be going undercover
at Energy Solutions Arena
154
00:06:39,615 --> 00:06:41,182
in the game operations department.
155
00:06:41,184 --> 00:06:43,050
Jay! You want those laid out?
156
00:06:43,052 --> 00:06:44,718
Energy Solutions Arena was built
157
00:06:44,720 --> 00:06:47,087
to be the center of this community.
158
00:06:47,089 --> 00:06:49,256
We could have an ice show
on Monday night,
159
00:06:49,258 --> 00:06:50,825
a concert Wednesday,
160
00:06:50,827 --> 00:06:53,594
and a Jazz game Thursday.
161
00:06:53,596 --> 00:06:55,062
The game operations department
162
00:06:55,064 --> 00:06:56,997
are the people who work all night,
163
00:06:56,999 --> 00:06:58,232
do all the heavy lifting.
164
00:06:58,234 --> 00:06:59,667
You got to help me lift.
165
00:06:59,669 --> 00:07:02,670
Today I hope to learn of
things that we can do better,
166
00:07:02,672 --> 00:07:04,138
and I'm really excited to get to it.
167
00:07:04,140 --> 00:07:06,207
- How you doing, man?
- Good. I'm Mark.
168
00:07:06,209 --> 00:07:07,475
- Looking for Dennis.
- That's me.
169
00:07:07,477 --> 00:07:09,243
- Hey, how you doing?
- Good.
170
00:07:09,245 --> 00:07:11,045
I work for operations.
We're gonna set the floor down.
171
00:07:11,047 --> 00:07:12,213
Jazz floor.
172
00:07:14,716 --> 00:07:16,183
Just letting you know now.
173
00:07:16,185 --> 00:07:17,685
- Okay.
- Okay.
174
00:07:17,687 --> 00:07:19,587
I thought Mark was gonna be lazy.
175
00:07:19,589 --> 00:07:22,056
He's kind of sluggish in the midsection.
176
00:07:22,058 --> 00:07:24,024
Just fat... he looked fat.
177
00:07:24,026 --> 00:07:25,659
I got two rules...
178
00:07:25,661 --> 00:07:27,294
don't drop the Jazz court,
'cause it's my baby,
179
00:07:27,296 --> 00:07:29,296
and don't drop my tables,'cause they're expensive.
180
00:07:29,298 --> 00:07:30,564
Okay. That sounds easy enough.
181
00:07:30,566 --> 00:07:31,999
Yep.
182
00:07:32,001 --> 00:07:33,734
We're gonna lay these.
183
00:07:34,937 --> 00:07:37,505
Looks like they got some miles on 'em.
184
00:07:37,507 --> 00:07:39,473
I just say be careful,
'cause it's really old.
185
00:07:39,475 --> 00:07:40,541
Like, these wood pieces...
186
00:07:40,543 --> 00:07:43,110
a lot of them are starting
to fall off now
187
00:07:43,112 --> 00:07:44,345
and stuff like that.
188
00:07:50,752 --> 00:07:53,654
- Don't put yours down till I put mine down.
- Okay.
189
00:07:59,561 --> 00:08:00,961
Where do you want this one, Dennis?
190
00:08:00,963 --> 00:08:02,563
Number two. Row two.
191
00:08:02,565 --> 00:08:05,099
Okay. Put it on its side.
192
00:08:07,302 --> 00:08:09,403
Oh, come on...
193
00:08:09,405 --> 00:08:12,106
- Safety first, brother.
- Yep.
194
00:08:13,441 --> 00:08:15,175
We should all be wearing gloves.
195
00:08:15,177 --> 00:08:17,511
It would be very easy to damage
our hands or our fingers
196
00:08:17,513 --> 00:08:20,681
lifting all of these
heavy pieces of wood.
197
00:08:22,417 --> 00:08:23,918
So you guys can go here.
198
00:08:23,920 --> 00:08:26,720
Be careful when you'redropping that, man.
199
00:08:26,722 --> 00:08:28,355
Start bringing the court out.
200
00:08:28,357 --> 00:08:30,558
A lot of people don't realize
what we do here.
201
00:08:30,560 --> 00:08:32,259
Yeah, I can tell it's a lot of work.
202
00:08:32,261 --> 00:08:34,962
How I feel... we're the backbone
of the building.
203
00:08:34,964 --> 00:08:37,231
So I'm grateful to have a job, you know?
204
00:08:37,233 --> 00:08:39,733
Everybody can't say they work
for an NBA team.
205
00:08:39,735 --> 00:08:40,801
How long have you been here?
206
00:08:40,803 --> 00:08:42,202
- 11 years.
- Really?
207
00:08:42,204 --> 00:08:43,571
Yes, sir.
208
00:08:43,573 --> 00:08:45,539
- Do you like it here?
- I love it. It's a good company.
209
00:08:45,541 --> 00:08:47,741
I would like to retire here.
I know that much.
210
00:08:47,743 --> 00:08:49,710
- Oh, the floor.
- Yep.
211
00:08:49,712 --> 00:08:52,479
Sweet.
212
00:08:52,481 --> 00:08:55,482
Okay, you get behind there,
and you push.
213
00:08:56,885 --> 00:08:58,986
You have a wife, kids?
214
00:08:58,988 --> 00:09:00,721
Yeah, I got a wife and four kids.
215
00:09:00,723 --> 00:09:02,656
- Right on.
- How about you?
216
00:09:02,658 --> 00:09:04,458
Yeah, I got a wife
and two little girls, man.
217
00:09:04,460 --> 00:09:06,226
Do you get to spend much time with them?
218
00:09:06,228 --> 00:09:08,796
Uh, not really. We work a lot.
219
00:09:08,798 --> 00:09:10,364
I work two jobs, so...
220
00:09:10,366 --> 00:09:12,566
- And she's working two jobs.
- Yeah.
221
00:09:12,568 --> 00:09:13,634
Let's spin this now.
222
00:09:13,636 --> 00:09:15,970
There you go.
223
00:09:15,972 --> 00:09:17,338
- Right there?
- Relax. Right there.
224
00:09:17,340 --> 00:09:20,107
Everybody lift, same time.
225
00:09:20,109 --> 00:09:21,942
And to the middle over here.
226
00:09:21,944 --> 00:09:24,211
Each section of floor weighs 175 pounds,
227
00:09:24,213 --> 00:09:26,380
so it takes four guys to lift it safely.
228
00:09:26,382 --> 00:09:27,982
- Hey, Eddie.
- Yeah.
229
00:09:27,984 --> 00:09:29,617
- Hey, man.
- Get on that side.
230
00:09:29,619 --> 00:09:32,720
We got to take this 15-piece down there.
231
00:09:32,722 --> 00:09:34,221
I was actually getting frustrated
232
00:09:34,223 --> 00:09:35,656
by the number of things I saw
233
00:09:35,658 --> 00:09:38,692
that were not as efficient
as they could have been.
234
00:09:38,694 --> 00:09:40,194
Set it down right here.
235
00:09:56,277 --> 00:09:58,012
I was critiquing the process
236
00:09:58,014 --> 00:10:00,014
and came up with several suggestions
237
00:10:00,016 --> 00:10:01,782
that I'm going to implement
238
00:10:01,784 --> 00:10:05,185
to make this process
more efficient in the future.
239
00:10:05,187 --> 00:10:07,955
If we were organized,
we'd be going even faster.
240
00:10:11,626 --> 00:10:14,161
Come on, Mark. Let's go.
Let's get it.
241
00:10:19,367 --> 00:10:21,735
Hammer!
242
00:10:21,737 --> 00:10:24,738
Make a note that we ought to consider
243
00:10:24,740 --> 00:10:28,342
putting Dennis in charge of this circus.
244
00:10:28,344 --> 00:10:30,044
Here you go.
245
00:10:30,046 --> 00:10:31,612
When I watch games from now on,
246
00:10:31,614 --> 00:10:33,580
I'm sure I'll have
a much greater appreciation
247
00:10:33,582 --> 00:10:34,782
for all of the effort
248
00:10:34,784 --> 00:10:38,285
that goes into making the game possible.
249
00:10:38,287 --> 00:10:39,820
So tell me about your girls.
250
00:10:39,822 --> 00:10:40,821
It's hard times, man.
251
00:10:40,823 --> 00:10:42,089
- Hard times?
- Yeah.
252
00:10:42,091 --> 00:10:43,490
How so?
253
00:10:43,492 --> 00:10:45,225
My wife, she's been
in the hospital several times.
254
00:10:45,227 --> 00:10:46,293
My oldest one...
255
00:10:46,295 --> 00:10:48,495
she was in the NICU
when she was born, so...
256
00:10:48,497 --> 00:10:50,030
Ooh. That's expensive.
257
00:10:50,032 --> 00:10:51,198
Yeah.
258
00:10:53,401 --> 00:10:55,302
So is your wife healthy now?
259
00:10:55,304 --> 00:10:56,537
She's trying to be healthy.
260
00:10:56,539 --> 00:10:58,072
She's diabetic, so...
261
00:10:58,074 --> 00:11:00,674
So how is that on you financially?
262
00:11:00,676 --> 00:11:03,877
Is that putting some pressure on you?
263
00:11:03,879 --> 00:11:06,814
Puts a lot of pressure
on me, to be honest.
264
00:11:06,816 --> 00:11:09,249
Honestly, our biggest thing right now
265
00:11:09,251 --> 00:11:10,851
is the car we have,
266
00:11:10,853 --> 00:11:14,321
'cause we're paying $600
a month for our car payment.
267
00:11:14,323 --> 00:11:15,422
I just look at it, it's life.
268
00:11:15,424 --> 00:11:16,924
You just deal with it the best you can.
269
00:11:16,926 --> 00:11:18,492
I can really identify with Dennis
270
00:11:18,494 --> 00:11:20,661
when it comes to caring
about your family.
271
00:11:20,663 --> 00:11:24,098
Type 2 diabetes is what
ultimately took my dad's life.
272
00:11:24,100 --> 00:11:25,999
I hope that we're able to help Dennis
273
00:11:26,001 --> 00:11:27,501
in some ways that will allow him
274
00:11:27,503 --> 00:11:29,169
to achieve a greater work/life balance
275
00:11:29,171 --> 00:11:32,072
and spend more time
with his wife and daughters.
276
00:11:32,074 --> 00:11:35,309
All right, the floor's done.
277
00:11:35,311 --> 00:11:36,511
- Looks good.
- Pretty good to me.
278
00:11:36,512 --> 00:11:37,878
Looks good.
279
00:11:37,880 --> 00:11:39,413
Man, that's all
we have left of Larry.
280
00:11:39,415 --> 00:11:41,081
We're gonna take care of it.
281
00:11:41,083 --> 00:11:42,616
Did you ever meet him?
282
00:11:42,618 --> 00:11:46,053
Several times we talked.
283
00:11:46,055 --> 00:11:47,888
He was a good man. He'll be missed.
284
00:11:47,890 --> 00:11:49,256
This floor means a lot to me,
285
00:11:49,258 --> 00:11:50,624
'cause it has my dad's name on it,
286
00:11:50,626 --> 00:11:52,893
and so it's really important
to all of us
287
00:11:52,895 --> 00:11:55,329
in this community as Jazz fans.
288
00:11:55,331 --> 00:11:56,830
I feel a lot like Dennis does.
289
00:11:56,832 --> 00:11:58,165
This floor is my baby,
290
00:11:58,167 --> 00:12:00,701
and I love that he's protecting
it that closely
291
00:12:00,703 --> 00:12:01,735
like it's his.
292
00:12:01,737 --> 00:12:03,203
All right, the floor's done.
293
00:12:03,205 --> 00:12:04,538
Go take a break, buddy.
294
00:12:04,540 --> 00:12:06,473
- Coming up...
- Go Jazz!
295
00:12:06,475 --> 00:12:10,144
...Mark struggles to show his team spirit.
296
00:12:12,147 --> 00:12:13,213
And later...
297
00:12:13,215 --> 00:12:14,648
Go, Mark! Go!
298
00:12:14,650 --> 00:12:18,485
...The boss tries
to make halftime history.
299
00:12:30,136 --> 00:12:33,103
It's opening
day at Energy Solutions Arena,
300
00:12:33,105 --> 00:12:34,672
and the Utah Jazz are facing off
301
00:12:34,674 --> 00:12:37,775
against the Oklahoma City Thunder.
302
00:12:37,777 --> 00:12:40,778
Today I'm gonna be working
as an interactive team member.
303
00:12:40,780 --> 00:12:42,179
A lot of times our fans
304
00:12:42,181 --> 00:12:43,981
who sit further away from the court
305
00:12:43,983 --> 00:12:46,250
feel like they're left
out of the game a little bit.
306
00:12:46,252 --> 00:12:48,886
My dad was very passionate
about our fans,
307
00:12:48,888 --> 00:12:51,789
so it's really important to me
that the Utah Jazz fans
308
00:12:51,791 --> 00:12:54,491
have a great experience
when they come to a game,
309
00:12:54,493 --> 00:12:56,694
and that's why the interactive
team is so important.
310
00:12:56,696 --> 00:12:59,563
I know they burn a lot
of energy during the game.
311
00:12:59,565 --> 00:13:01,565
It's gonna be a challenge
for me to keep up with them
312
00:13:01,567 --> 00:13:03,634
with all this extra weight
I'm packing around.
313
00:13:03,636 --> 00:13:05,069
Hello?
314
00:13:05,071 --> 00:13:06,170
Hi.
315
00:13:06,172 --> 00:13:07,504
- I'm looking for Amber.
- I'm Amber.
316
00:13:07,506 --> 00:13:08,606
It's nice to meet you.
317
00:13:08,608 --> 00:13:10,307
- How are you?
- I'm Mark.
318
00:13:10,309 --> 00:13:11,508
Let's go out here and talk
319
00:13:11,510 --> 00:13:12,576
'cause it's kind of loud in here.
320
00:13:12,578 --> 00:13:15,179
All right, Mark, it's nice to meet you.
321
00:13:15,181 --> 00:13:16,680
What we do is we go out into the crowd,
322
00:13:16,682 --> 00:13:18,015
and we get people super pumped up
323
00:13:18,017 --> 00:13:19,383
and excited to be at the game.
324
00:13:19,385 --> 00:13:21,719
We throw out free giveaways to people.
325
00:13:21,721 --> 00:13:24,021
We get people to stand up
on their feet. We do chants.
326
00:13:24,023 --> 00:13:25,856
Do you think that's
something that you can do?
327
00:13:25,858 --> 00:13:27,257
- Sure.
- Yeah?
328
00:13:27,259 --> 00:13:29,293
So I have this bag here.
I'm gonna have you wear it.
329
00:13:29,295 --> 00:13:31,428
Okay.
330
00:13:31,430 --> 00:13:33,697
So get me excited to be here.
Show me what you got.
331
00:13:33,699 --> 00:13:36,300
- You got to show me your energy.
- This would be a lot easier
332
00:13:36,302 --> 00:13:38,569
if I could see somebody
demonstrate first.
333
00:13:38,571 --> 00:13:41,171
- See somebody demonstrate?
- Yeah.
334
00:13:41,173 --> 00:13:43,774
You go, "come on, guys,
we got some Jazz basketballs."
335
00:13:43,776 --> 00:13:45,542
"I want you to get up, get excited."
336
00:13:45,544 --> 00:13:48,312
"Show me. Get up. I can't hear you."
337
00:13:48,314 --> 00:13:49,680
Okay.
338
00:13:49,682 --> 00:13:52,883
All right, guys.
Let's hear it for the Jazz!
339
00:13:52,885 --> 00:13:54,652
Go, Jazz!
340
00:13:54,654 --> 00:13:57,721
Mark is an interesting character.
341
00:13:57,723 --> 00:13:59,957
You could tell he was a little bit shy,
342
00:13:59,959 --> 00:14:02,993
didn't quite know what
he was getting himself into,
343
00:14:02,995 --> 00:14:05,562
which kind of made it
more exciting for me.
344
00:14:05,564 --> 00:14:06,997
- Okay.
- Okay, there's a time-out.
345
00:14:06,999 --> 00:14:08,132
So this is the time-out.
346
00:14:08,134 --> 00:14:10,534
So, as soon as they
say, "117," you go up.
347
00:14:10,536 --> 00:14:12,836
Get the crowd excited, get 'em pumped,
348
00:14:12,838 --> 00:14:15,205
and you're only gonna throw
out your Jazz water bottles.
349
00:14:15,207 --> 00:14:16,707
Okay, go.
350
00:14:16,709 --> 00:14:18,175
Up, and run up to the top.
351
00:14:18,177 --> 00:14:20,411
Get 'em super pumped. Get 'em excited!
352
00:14:23,416 --> 00:14:24,581
Let me see...
353
00:14:24,583 --> 00:14:28,686
The first giveaway
was a little rocky.
354
00:14:28,688 --> 00:14:31,689
He kind of just moseyed on up
the stairs...
355
00:14:31,691 --> 00:14:33,490
not a whole lot of energy.
356
00:14:37,396 --> 00:14:39,063
All right. Sorry, guys.
357
00:14:39,065 --> 00:14:41,832
Might have been a little girly
with a little leg kick in there.
358
00:14:41,834 --> 00:14:43,367
I don't know.
359
00:14:43,369 --> 00:14:45,402
All right, so that was okay.
360
00:14:47,105 --> 00:14:49,006
Okay, so we're gonna go over here.
361
00:14:49,008 --> 00:14:50,641
And I want you to hold
your Jazz sign up.
362
00:14:50,643 --> 00:14:53,310
You're gonna go, "go, Jazz, go."
363
00:14:53,312 --> 00:14:55,846
- So I want to see a little bit more energy.
- Okay.
364
00:14:55,848 --> 00:14:57,514
Get a little bit more excited.
365
00:15:00,085 --> 00:15:01,385
Jazz! Let's hear it!
366
00:15:01,387 --> 00:15:04,121
Sorry.
367
00:15:04,123 --> 00:15:05,923
Okay, that was a little awkward.
368
00:15:05,925 --> 00:15:08,659
Yeah, so here. We'll go like this.
369
00:15:08,661 --> 00:15:12,062
Go! Jazz!
370
00:15:12,064 --> 00:15:13,130
Go!
371
00:15:13,132 --> 00:15:15,132
Okay, now you do it.
372
00:15:15,134 --> 00:15:18,168
Go! Jazz!
373
00:15:18,170 --> 00:15:19,737
Go!
374
00:15:19,739 --> 00:15:21,171
Jazz!
375
00:15:21,173 --> 00:15:22,639
I'm not one that normally
seeks the limelight.
376
00:15:22,641 --> 00:15:24,942
Go! Jazz!
377
00:15:24,944 --> 00:15:26,343
Louder! Come on!
378
00:15:26,345 --> 00:15:28,445
For me to be the one
that everybody's staring at
379
00:15:28,447 --> 00:15:31,982
and wanting a piece of
was a little unusual.
380
00:15:31,984 --> 00:15:33,617
- Good job!
- Did I do okay?
381
00:15:33,619 --> 00:15:35,252
That was a little bit more successful
382
00:15:35,254 --> 00:15:36,854
than I expected it to be. Nice improv.
383
00:15:38,656 --> 00:15:40,290
This is a fun part of the job.
384
00:15:40,292 --> 00:15:41,825
Have you ever worn one of these before?
385
00:15:41,827 --> 00:15:43,460
I've worn a backpack, but not a...
386
00:15:43,462 --> 00:15:46,330
So you're gonna put it on
just like a backpack.
387
00:15:46,332 --> 00:15:48,132
There you go. Okay.
388
00:15:48,134 --> 00:15:50,400
So what we're gonna do is
we're gonna go up S.S.,
389
00:15:50,402 --> 00:15:52,035
and we're gonna ask some of the people
390
00:15:52,037 --> 00:15:54,104
to try to shoot for a prize.
391
00:15:54,106 --> 00:15:55,305
I'm 6'4",
392
00:15:55,307 --> 00:15:58,342
and having this backpack
with the hoop on it on my back
393
00:15:58,344 --> 00:16:01,211
made me the biggest spectacle
that I've ever been in my life.
394
00:16:01,213 --> 00:16:02,546
Who wants to try to get a prize?
395
00:16:06,519 --> 00:16:07,551
Nice.
396
00:16:07,553 --> 00:16:08,852
Want to try, bud?
397
00:16:08,854 --> 00:16:11,321
How he was hunched over
a little bit at first,
398
00:16:11,323 --> 00:16:13,657
he almost looked like
the hunchback of Notre Dame
399
00:16:13,659 --> 00:16:17,327
walking up the stairs.
400
00:16:17,329 --> 00:16:20,297
I think it did smack
a child in the face.
401
00:16:20,299 --> 00:16:22,733
- Yeah!
- Here you go.
402
00:16:22,735 --> 00:16:24,434
- Good job.
- All right.
403
00:16:24,436 --> 00:16:25,636
It was really fun,
404
00:16:25,638 --> 00:16:27,037
especially once I got the hang of it,
405
00:16:27,039 --> 00:16:29,239
to run up those stairs and get the crowd
406
00:16:29,241 --> 00:16:30,274
really into the game.
407
00:16:32,244 --> 00:16:34,378
Okay, here we go!
408
00:16:34,380 --> 00:16:37,281
It takes a lot of guts
to get out there and do this,
409
00:16:37,283 --> 00:16:40,551
and I think Mark did really good.
410
00:16:40,553 --> 00:16:42,219
Oh!
411
00:16:43,589 --> 00:16:45,322
And that is the game.
412
00:16:45,324 --> 00:16:49,626
Oklahoma City 101, the Jazz 98.
413
00:16:49,628 --> 00:16:51,795
We were so close.
414
00:16:53,965 --> 00:16:56,633
You said you're from Idaho?
415
00:16:56,635 --> 00:16:57,935
And you have four kids?
416
00:16:57,937 --> 00:16:59,937
Four kids... three boys and a girl.
417
00:16:59,939 --> 00:17:02,639
I have a little four-year-old brother
418
00:17:02,641 --> 00:17:04,842
who is just the light
of all our little world.
419
00:17:04,844 --> 00:17:06,743
His name's Cam.
420
00:17:06,745 --> 00:17:08,312
He has Down syndrome.
421
00:17:08,314 --> 00:17:12,549
So that was really,
really hard on my mom at first.
422
00:17:12,551 --> 00:17:16,386
And it was kind of a shock to everybody.
423
00:17:16,388 --> 00:17:18,121
He doesn't know how to say my name,
424
00:17:18,123 --> 00:17:19,923
so he calls me Bo-Bo,
425
00:17:19,925 --> 00:17:22,125
and he does the sign for "book."
426
00:17:22,127 --> 00:17:23,393
It's actually really cute.
427
00:17:23,395 --> 00:17:26,029
Every time I walk in the house,
he goes, "Bo-Bo, Bo-Bo"
428
00:17:26,031 --> 00:17:27,164
and does the sign for "book."
429
00:17:27,166 --> 00:17:28,232
It's really cute.
430
00:17:28,234 --> 00:17:29,600
That's nice. So you guys are close.
431
00:17:29,602 --> 00:17:31,568
I try to be as close as I can.
432
00:17:31,570 --> 00:17:32,836
I wish that my mom lived closer
433
00:17:32,838 --> 00:17:34,838
so that I could spend
more time with my family.
434
00:17:34,840 --> 00:17:38,041
My parents got divorced when I was 15,
435
00:17:38,043 --> 00:17:40,644
so I took that kind of on, you know.
436
00:17:40,646 --> 00:17:42,512
My other sibling...
we're really, really close,
437
00:17:42,514 --> 00:17:44,548
and he actually got hit by a car
438
00:17:44,550 --> 00:17:45,816
and had to be life-flighted
439
00:17:45,818 --> 00:17:48,619
to a primary children's hospital
440
00:17:48,621 --> 00:17:53,023
and was in a coma for two weeks,
441
00:17:53,025 --> 00:17:55,692
and when he came to, him and I weren't...
442
00:17:55,694 --> 00:17:58,629
he kind of lost a little bit
of his personality.
443
00:17:58,631 --> 00:18:00,998
It's obviously very hard for you.
444
00:18:01,000 --> 00:18:03,267
Yeah, we were...
445
00:18:03,269 --> 00:18:04,968
we were really close.
446
00:18:04,970 --> 00:18:07,371
He's never really been the same.
447
00:18:07,373 --> 00:18:09,740
He's definitely a different person.
448
00:18:09,742 --> 00:18:11,041
He's just kind of 21
449
00:18:11,043 --> 00:18:14,111
trapped in a 14-year-old mind-set.
450
00:18:14,113 --> 00:18:16,179
My mom is still paying them back,
451
00:18:16,181 --> 00:18:17,614
and it happened...
452
00:18:17,616 --> 00:18:20,017
four, five... seven years.
453
00:18:20,019 --> 00:18:21,785
- Seven years ago it happened.
- Mm-hmm. Seven years ago.
454
00:18:21,787 --> 00:18:24,421
And she's still paying
for the medical bills.
455
00:18:24,423 --> 00:18:27,190
It seems like your challenges
with your brothers
456
00:18:27,192 --> 00:18:28,926
are near and dear to your heart.
457
00:18:28,928 --> 00:18:30,727
You welled up when you
talked about both of them.
458
00:18:30,729 --> 00:18:32,930
Yeah, they're really,
really close to me.
459
00:18:32,932 --> 00:18:35,599
I just don't want to take
life for granted, you know?
460
00:18:35,601 --> 00:18:38,268
I don't find those things
as, like, challenges
461
00:18:38,270 --> 00:18:39,503
or problems in my life.
462
00:18:39,505 --> 00:18:40,737
You know, you just take it as it is
463
00:18:40,739 --> 00:18:42,673
and you go with what you got,
464
00:18:42,675 --> 00:18:43,907
and you could either dwell on it
465
00:18:43,909 --> 00:18:45,876
and be upset and angry about it
466
00:18:45,878 --> 00:18:48,946
and be completely miserable
your whole life
467
00:18:48,948 --> 00:18:52,015
or you can take it in stride
and learn from it
468
00:18:52,017 --> 00:18:54,017
and move forward, so...
469
00:18:54,019 --> 00:18:55,452
It was really touching to me
470
00:18:55,454 --> 00:18:57,354
to hear what Amber shared with me
471
00:18:57,356 --> 00:19:00,257
about some of the things
going on in her family life.
472
00:19:00,259 --> 00:19:03,327
She's had some big challenges
that she's had to deal with,
473
00:19:03,329 --> 00:19:04,895
and from all outward appearances,
474
00:19:04,897 --> 00:19:06,763
she's done a great job
dealing with them.
475
00:19:06,765 --> 00:19:09,533
She can come to work
and have such a positive face
476
00:19:09,535 --> 00:19:11,368
and convey so much positive energy
477
00:19:11,370 --> 00:19:13,837
and do her job as well as she does,
478
00:19:13,839 --> 00:19:17,107
and I'm thrilled that
she's a part of our company.
479
00:19:17,109 --> 00:19:19,609
- I'll follow you.
- Oh, thank you.
480
00:19:31,991 --> 00:19:34,091
Today I'm gonna be practicing
and performing
481
00:19:34,093 --> 00:19:35,325
with the dunk team.
482
00:19:39,364 --> 00:19:40,831
My dad knew how important it is
483
00:19:40,833 --> 00:19:45,002
to make Jazz games unique
and entertaining for the fans,
484
00:19:45,004 --> 00:19:48,438
and we're famous
for our mascot dunk team.
485
00:19:48,440 --> 00:19:50,674
Normally I like to stay
inside my comfort zone,
486
00:19:50,676 --> 00:19:52,642
but this seems like
a neat adventure to me.
487
00:19:52,644 --> 00:19:54,911
And first I'm gonna practice
with the dunk team,
488
00:19:54,913 --> 00:19:56,213
and then I'm gonna go out tonight
489
00:19:56,215 --> 00:19:59,483
and hopefully dunk in a real game.
490
00:19:59,485 --> 00:20:01,585
- How's it going?
- Good. How are you?
491
00:20:01,587 --> 00:20:02,652
- Good. I'm looking for Matt.
- I'm Matt.
492
00:20:02,654 --> 00:20:04,454
Dude, I'm so fired up for this.
493
00:20:04,456 --> 00:20:06,456
Let me introduce youto these guys. Come here.
494
00:20:06,458 --> 00:20:08,258
- I'm Nate.
- Hey, Nate. I'm Mark. How are you?
495
00:20:08,260 --> 00:20:09,659
- I'm Mike.
- Hi, Mike. I'm Mark. Nice to meet you.
496
00:20:09,661 --> 00:20:11,228
- I'm Vincent.
- Hi, Vincent.
497
00:20:11,230 --> 00:20:12,496
I'm Mark. Nice to meet you.
498
00:20:12,498 --> 00:20:14,197
You're the tallest guy of everyone.
499
00:20:14,199 --> 00:20:16,166
Exactly! I know.
500
00:20:16,168 --> 00:20:19,436
My first impression of
Mark, he walks out on the floor,
501
00:20:19,438 --> 00:20:22,806
and I didn't know if he was
gonna be able to run and jump
502
00:20:22,808 --> 00:20:24,141
and do anything.
503
00:20:24,143 --> 00:20:26,043
All right, so am I gonna
actually get to try to dunk it?
504
00:20:26,045 --> 00:20:27,377
Oh, you're gonna dunk it.
505
00:20:27,379 --> 00:20:28,578
- Yeah?
- Oh, yeah.
506
00:20:37,188 --> 00:20:38,655
- Oh, yeah.
- Man.
507
00:20:38,657 --> 00:20:41,024
Okay, Mark, you're up. Here we go.
508
00:20:41,026 --> 00:20:41,925
Tonight that's what you're doing.
509
00:20:41,927 --> 00:20:43,126
All right, so...
510
00:20:43,128 --> 00:20:45,462
So come on. Come up here.
511
00:20:45,464 --> 00:20:47,330
We're gonna start you at half-court.
512
00:20:47,332 --> 00:20:48,532
What do you say, Nate?
513
00:20:48,534 --> 00:20:50,434
So part of our warm-up
is just to make sure
514
00:20:50,436 --> 00:20:53,737
everybody can do every pass out there...
515
00:20:53,739 --> 00:20:55,305
bounce pass, glass pass,
516
00:20:55,307 --> 00:20:56,840
flip passes...
517
00:20:56,842 --> 00:20:58,475
Did you say "flip pass"?
518
00:20:59,644 --> 00:21:01,678
- Whoa.
- You know what?
519
00:21:01,680 --> 00:21:03,613
Not everybody here is doing
flip passes and stuff,
520
00:21:03,615 --> 00:21:04,681
- but...
- Okay.
521
00:21:04,683 --> 00:21:06,216
Let's just try it from here.
522
00:21:06,218 --> 00:21:09,052
I'm thinking I have no
idea what the physics are.
523
00:21:09,054 --> 00:21:11,188
I have no idea how high or how low
524
00:21:11,190 --> 00:21:12,889
I'm gonna bounce.
525
00:21:12,891 --> 00:21:15,892
Speed, speed, speed,
speed, speed, speed.
526
00:21:15,894 --> 00:21:18,295
I was a little bit worried
527
00:21:18,297 --> 00:21:20,297
he was gonna get hurt.
528
00:21:33,702 --> 00:21:36,302
Hurdle off of one foot
and make it to the mat.
529
00:21:36,304 --> 00:21:37,871
Make to the mat. That's the
most important thing...
530
00:21:37,873 --> 00:21:40,173
is to always make it to the mat.
531
00:21:40,175 --> 00:21:42,208
- Jump first.
- Okay.
532
00:21:42,210 --> 00:21:43,643
Speed, speed, speed, speed,
533
00:21:43,645 --> 00:21:45,612
speed, speed, speed, speed, speed.
534
00:21:48,316 --> 00:21:49,482
That's all right. No worries.
535
00:21:49,484 --> 00:21:51,785
My footing was way off on that one.
536
00:21:51,787 --> 00:21:52,952
Those springs are stiff.
537
00:21:52,954 --> 00:21:54,554
Let's just do it a million times.
538
00:21:54,556 --> 00:21:56,689
The first time
that he hit a tramp...
539
00:21:56,691 --> 00:21:59,058
Yeah, there you go.
540
00:21:59,060 --> 00:22:01,161
It didn't look like he's ever
done anything like this before.
541
00:22:01,163 --> 00:22:03,596
- Ah!
- Very good.
542
00:22:03,598 --> 00:22:05,465
Ah.
543
00:22:05,467 --> 00:22:07,834
Oh, yeah.
544
00:22:07,836 --> 00:22:11,638
It just felt like I was watching
some little kid out there.
545
00:22:11,640 --> 00:22:12,939
There you go.There you go. There you go.
546
00:22:12,941 --> 00:22:15,175
- Get some!
- Oh, dude!
547
00:22:16,111 --> 00:22:17,710
I'm 47 years old.
548
00:22:17,712 --> 00:22:19,746
I'm way too old to be doing this.
549
00:22:19,748 --> 00:22:21,080
I mean, the more that you do it,
550
00:22:21,082 --> 00:22:22,415
the more you're gonna get comfortable
551
00:22:22,417 --> 00:22:24,017
with hitting the tramp
with the ball in your hand,
552
00:22:24,019 --> 00:22:24,918
running with the ball.
553
00:22:24,920 --> 00:22:26,152
- Let's do it.
- Okay.
554
00:22:26,154 --> 00:22:27,754
Come on, Mark.
555
00:22:27,756 --> 00:22:28,956
There you go. Nice and simple.
556
00:22:28,957 --> 00:22:30,223
Right there on the hardwood.
557
00:22:30,225 --> 00:22:33,426
There you go. There you go!
558
00:22:33,428 --> 00:22:36,563
There you go. There you go.
559
00:22:36,565 --> 00:22:38,131
There you go.
560
00:22:38,133 --> 00:22:39,432
There you go.
561
00:22:39,434 --> 00:22:40,500
There you go.
562
00:22:40,502 --> 00:22:41,501
Finish it. Finish it. Finish it.
563
00:22:41,503 --> 00:22:42,936
- Yes!
- Yeah!
564
00:22:42,938 --> 00:22:44,804
He stuck with it, and he worked hard.
565
00:22:44,806 --> 00:22:47,874
He kept running down,
and he kept hitting the tramps,
566
00:22:47,876 --> 00:22:50,143
and he kept falling down,
and he kept getting back up,
567
00:22:50,145 --> 00:22:52,078
and he was committed to doing it,
568
00:22:52,080 --> 00:22:54,314
and that's huge right there.
569
00:22:54,316 --> 00:22:56,649
- Oh, yes!
- Good.
570
00:22:56,651 --> 00:22:57,851
Okay, all right, let's see it.
571
00:22:57,853 --> 00:22:59,552
Put it in.
572
00:22:59,554 --> 00:23:02,455
Put it down. Let's see it.
573
00:23:03,624 --> 00:23:05,258
Speed, speed, speed, speed, speed.
574
00:23:05,260 --> 00:23:06,793
Whoo-ah!
575
00:23:06,795 --> 00:23:08,928
- Yeah!
- Oh, baby!
576
00:23:08,930 --> 00:23:10,964
See?
577
00:23:10,966 --> 00:23:11,931
Dang!
578
00:23:11,933 --> 00:23:14,467
Every member to a man
579
00:23:14,469 --> 00:23:16,536
had positive energy, and they
were quick to share it
580
00:23:16,538 --> 00:23:19,506
with everyone else in the group.
581
00:23:21,409 --> 00:23:23,176
It'd be nice if we, like,
got rich doing this stuff,
582
00:23:23,178 --> 00:23:26,179
but for the most part,
I mean, we get a pair of shoes,
583
00:23:26,181 --> 00:23:28,147
sometimes we get a shirt.
584
00:23:28,149 --> 00:23:29,782
So you just do this for the love of it?
585
00:23:29,784 --> 00:23:30,817
Oh, yeah.
586
00:23:30,819 --> 00:23:31,885
And it's a good relationship?
587
00:23:31,887 --> 00:23:33,052
They take good care of you?
588
00:23:33,054 --> 00:23:35,588
Sometimes, you know, a pain in the butt
589
00:23:35,590 --> 00:23:37,156
to kind of get stuff.
590
00:23:37,158 --> 00:23:38,458
We turn in a budget,
591
00:23:38,460 --> 00:23:40,460
but we never know if we
have any money to spend.
592
00:23:40,462 --> 00:23:42,395
It'd be nice if it was said,
593
00:23:42,397 --> 00:23:44,664
"you guys have this much money."
594
00:23:44,666 --> 00:23:45,665
"Don't go over it."
595
00:23:45,667 --> 00:23:46,900
No problem.
596
00:23:46,902 --> 00:23:48,468
Sounds like it's pretty ambiguous,
597
00:23:48,470 --> 00:23:50,603
and it's just hard for you
to really plan anything solid.
598
00:23:50,605 --> 00:23:52,438
I'm surprised to learn
that they really don't have
599
00:23:52,440 --> 00:23:54,440
a point of contact
in the Jazz organization,
600
00:23:54,442 --> 00:23:56,876
and there's really not a lot of
clarity on their budget either.
601
00:23:56,878 --> 00:23:59,546
I like my job, and I like doing this,
602
00:23:59,548 --> 00:24:01,447
and I don't make the most money,
603
00:24:01,449 --> 00:24:03,516
but I got two great kids.
604
00:24:03,518 --> 00:24:05,852
Got a son, 16, he lives in Price.
605
00:24:05,854 --> 00:24:07,220
Price is, like, two hours south.
606
00:24:07,222 --> 00:24:10,123
And then my daughter lives
in Virginia, in Richmond.
607
00:24:10,125 --> 00:24:11,958
So that makes it tough
to get together probably.
608
00:24:11,960 --> 00:24:13,192
Yep. Yep.
609
00:24:13,194 --> 00:24:15,395
Matt obviously cares a lot
about his kids,
610
00:24:15,397 --> 00:24:17,730
and because they're spread out
so far geographically,
611
00:24:17,732 --> 00:24:19,566
it's hard for him to spend
as much time with them
612
00:24:19,568 --> 00:24:20,900
as he would like to,
613
00:24:20,902 --> 00:24:22,635
and I know that's got to be
hard for him,
614
00:24:22,637 --> 00:24:25,038
'cause it would be hard for me
if I was in that situation.
615
00:24:25,040 --> 00:24:26,306
Here you go, man.
616
00:24:26,308 --> 00:24:28,107
I'm glad that you're
gonna be a part of this.
617
00:24:28,109 --> 00:24:30,109
I think you're set
for tonight, yeah, hey.
618
00:24:30,111 --> 00:24:31,611
Go get changed up, man.
619
00:24:31,613 --> 00:24:33,913
It's very intimidating to do
what I did today
620
00:24:33,915 --> 00:24:35,181
in front of those guys.
621
00:24:35,183 --> 00:24:36,716
I can't imagine what it's gonna be like
622
00:24:36,718 --> 00:24:38,551
when it's a full house.
623
00:24:46,093 --> 00:24:48,628
I'm about to perform
with the Utah Jazz dunk team
624
00:24:48,630 --> 00:24:50,363
in a real Jazz game.
625
00:24:53,033 --> 00:24:55,268
From an undercover standpoint,
626
00:24:55,270 --> 00:24:57,370
this is the highest risk job of all,
627
00:24:57,372 --> 00:25:00,540
because not only will I be
right in front of my family,
628
00:25:00,542 --> 00:25:03,009
there'll be about 19,000 Jazz fans
629
00:25:03,011 --> 00:25:05,612
with their eyes on me.
630
00:25:05,614 --> 00:25:08,615
And there's one guy
I know will recognize me.
631
00:25:10,084 --> 00:25:12,919
Excuse me.
632
00:25:12,921 --> 00:25:14,554
Do you know who I am?
633
00:25:14,556 --> 00:25:16,990
Do you recognize me?
634
00:25:16,992 --> 00:25:18,825
So, Bear, I wanted
to let you in on this.
635
00:25:18,827 --> 00:25:20,960
I'm going undercover on Undercover Boss,
636
00:25:20,962 --> 00:25:22,629
so I need you to promise me
637
00:25:22,631 --> 00:25:24,731
that you're not gonna reveal who I am.
638
00:25:24,733 --> 00:25:26,499
Okay? I can count on that?
639
00:25:26,501 --> 00:25:28,901
Yeah? Okay, thanks a lot.
640
00:25:28,903 --> 00:25:31,804
We'll see you out there in a bit, okay?
641
00:25:36,810 --> 00:25:39,145
- How you feeling, man? You okay?
- Yeah, I'm good.
642
00:25:39,147 --> 00:25:40,313
Got butterflies, but I'm good.
643
00:25:40,315 --> 00:25:42,982
Dude, butterflies are...
butterflies are good.
644
00:25:47,856 --> 00:25:50,423
Let's get out there!
645
00:25:50,425 --> 00:25:54,160
...Our own dunk team...
646
00:25:54,162 --> 00:25:56,329
Hey, come on! Hey! Hey!
647
00:25:56,331 --> 00:25:57,530
"100%" on three!
648
00:25:57,532 --> 00:25:58,765
One, two, three!
649
00:25:58,767 --> 00:26:00,967
100%!
650
00:26:03,438 --> 00:26:04,437
You guys ready?
651
00:26:04,439 --> 00:26:05,471
Get it to the rim, baby.
652
00:26:05,473 --> 00:26:07,340
Go for it, Mark!
653
00:26:14,015 --> 00:26:15,615
I'm with you, Jay. I'm with you, Jay.
654
00:26:15,617 --> 00:26:17,617
I really wanted to make that dunk.
655
00:26:17,619 --> 00:26:18,951
That was a big deal to me,
656
00:26:18,953 --> 00:26:21,587
and I just didn't have
the energy in my legs
657
00:26:21,589 --> 00:26:23,656
to jump as far as I needed to,
658
00:26:23,658 --> 00:26:26,325
and I came up just a little bit short.
659
00:26:26,327 --> 00:26:28,227
Okay, good job.
660
00:26:28,229 --> 00:26:29,295
Good job. Good job.
661
00:26:29,297 --> 00:26:30,530
I just met these guys,
662
00:26:30,532 --> 00:26:31,798
and they've already made me feel
663
00:26:31,800 --> 00:26:34,701
like I've been part of the team
for 10 or 15 years.
664
00:26:34,703 --> 00:26:36,502
That makes me really proud of the fact
665
00:26:36,504 --> 00:26:39,238
that they're part
of the Utah Jazz organization.
666
00:26:39,240 --> 00:26:41,674
Ready? Let's go!
667
00:26:41,676 --> 00:26:43,776
I'm with you, Jay. I'm with you, Jay.
668
00:26:50,884 --> 00:26:51,951
Come on!
669
00:26:51,953 --> 00:26:54,821
Make it work! Make it work!
670
00:26:54,823 --> 00:26:56,489
Come on, man!
671
00:27:02,890 --> 00:27:04,731
These guys aren't members
of the Jazz dunk team
672
00:27:04,733 --> 00:27:05,698
for the money.
673
00:27:05,700 --> 00:27:07,700
They do it for the love of the game.
674
00:27:07,702 --> 00:27:09,402
Thank you so much.
This was a great night.
675
00:27:09,404 --> 00:27:10,770
"100%" on three. One, two, three.
676
00:27:10,772 --> 00:27:12,238
100%!
677
00:27:16,756 --> 00:27:18,077
It's been an amazing week,
678
00:27:18,079 --> 00:27:21,147
and today is my final job undercover.
679
00:27:21,149 --> 00:27:23,216
One thing that's unique
about us owning the Utah Jazz
680
00:27:23,218 --> 00:27:25,885
is that we also own
all of the concessions
681
00:27:25,887 --> 00:27:27,754
that our fans eat
when they come to games.
682
00:27:29,089 --> 00:27:31,424
The revenue that we generate
from our concessions
683
00:27:31,426 --> 00:27:34,494
is a very important part
of the Utah Jazz operation.
684
00:27:34,496 --> 00:27:36,129
- Hello.
- What can I do for you?
685
00:27:36,131 --> 00:27:38,464
- I'm looking for Manny.
- Manny?
686
00:27:38,466 --> 00:27:40,199
So tonight I'm gonna be going undercover
687
00:27:40,201 --> 00:27:42,935
in the concession stand
for a Utah Jazz game.
688
00:27:42,937 --> 00:27:44,170
- I'm Mark.
- Hi, Mark.
689
00:27:44,172 --> 00:27:45,738
- How are you?
- Good.
690
00:27:45,740 --> 00:27:46,973
I'm gonna be your boss today.
691
00:27:46,975 --> 00:27:47,940
You ready?
692
00:27:47,942 --> 00:27:49,942
I don't know. I guess I am.
693
00:27:49,944 --> 00:27:51,611
So basically, this cashier,
694
00:27:51,613 --> 00:27:52,678
it's pretty much easy.
695
00:27:52,680 --> 00:27:54,814
- Blue is drinks.
- Okay.
696
00:27:54,816 --> 00:27:58,151
Red is food. Yellow is the side orders.
697
00:27:58,153 --> 00:27:59,986
Now, paying... you're gonna hit "total."
698
00:27:59,988 --> 00:28:02,155
All you have to do is just
read and just hit the button.
699
00:28:02,157 --> 00:28:04,257
- Think you can do it?
- I think so.
700
00:28:04,259 --> 00:28:05,424
Hello.
701
00:28:05,426 --> 00:28:06,993
Can I get one of your all-star dogs
702
00:28:06,995 --> 00:28:08,661
and a large coke?
703
00:28:08,663 --> 00:28:10,563
All-star dog. Large coke.
704
00:28:10,565 --> 00:28:12,131
That'll be $12, please.
705
00:28:15,402 --> 00:28:17,670
Okay, so I hit 10.
706
00:28:17,672 --> 00:28:19,906
I think I messed that one up.
707
00:28:19,908 --> 00:28:21,541
What'd you do? Don't hit "cash."
708
00:28:21,543 --> 00:28:23,109
- Just hit the dollar bill.
- Okay.
709
00:28:23,111 --> 00:28:24,143
Thank you.
710
00:28:24,145 --> 00:28:25,178
Here's your All-star.
711
00:28:25,180 --> 00:28:26,245
$8 is your change.
712
00:28:26,247 --> 00:28:27,613
- Thank you.
- Thanks a lot.
713
00:28:27,615 --> 00:28:28,848
So now do I hit "clear" or what?
714
00:28:28,850 --> 00:28:30,116
Just keep going. Just keep going.
715
00:28:30,118 --> 00:28:31,617
Greet the customer.
716
00:28:31,619 --> 00:28:33,519
- How are you?
- Good. How are you?
717
00:28:33,521 --> 00:28:35,354
Two Dasani waters.
718
00:28:35,356 --> 00:28:36,989
Two Dasani waters.
719
00:28:36,991 --> 00:28:39,458
Okay, so that will be $7.
720
00:28:39,460 --> 00:28:41,260
So then I hit $7 here, right?
721
00:28:41,262 --> 00:28:43,229
No, they're paying you with $20.
722
00:28:43,231 --> 00:28:45,398
Okay. Okay. So $20.
723
00:28:45,400 --> 00:28:47,667
I taught Mark how to use a cash register
724
00:28:47,669 --> 00:28:49,769
as simply as I could explain it.
725
00:28:49,771 --> 00:28:51,737
The buttons are
kind of confusing, I guess.
726
00:28:51,739 --> 00:28:53,706
Okay, Manny, I need some help.
727
00:28:53,708 --> 00:28:55,274
I messed this transaction up.
728
00:28:55,276 --> 00:28:56,475
I hit "cash."
729
00:28:56,477 --> 00:28:57,844
They're paying for it
with a credit card.
730
00:28:57,846 --> 00:28:58,744
How much was it?
731
00:28:58,746 --> 00:29:01,480
It was $9. $9.50.
732
00:29:01,482 --> 00:29:02,882
Yeah, it's $9.50, actually.
733
00:29:02,884 --> 00:29:04,917
- Just do it again.
- Is this your first night?
734
00:29:04,919 --> 00:29:06,752
My first night.
735
00:29:06,754 --> 00:29:08,654
This line's getting pretty long.
We need to go fast.
736
00:29:08,656 --> 00:29:09,856
A job like this...
737
00:29:09,858 --> 00:29:11,858
halftime gets swamped.
738
00:29:11,860 --> 00:29:13,659
The lines are huge,
and you have to move fast.
739
00:29:13,661 --> 00:29:15,928
Two sodas would be $9.50.
740
00:29:15,930 --> 00:29:19,232
So we still need to add
the Philly cheesesteak to it.
741
00:29:19,234 --> 00:29:20,733
Sorry about the mix-up.
742
00:29:20,735 --> 00:29:22,134
Oop.
743
00:29:22,136 --> 00:29:23,569
Normally when I come to a Jazz game,
744
00:29:23,571 --> 00:29:25,905
I eat in one of the clubs
down near the floor,
745
00:29:25,907 --> 00:29:27,607
so I don't have a lot of interaction
746
00:29:27,609 --> 00:29:28,608
with concessions.
747
00:29:28,610 --> 00:29:29,642
Good. What can I get for you?
748
00:29:29,644 --> 00:29:30,776
There's a lot to manage here.
749
00:29:30,778 --> 00:29:32,311
Are there lids back there?
750
00:29:32,313 --> 00:29:34,146
Can I just get cheese fries?
751
00:29:34,148 --> 00:29:35,314
$10, right?
752
00:29:35,316 --> 00:29:36,482
Starting to get the hang of this.
753
00:29:36,484 --> 00:29:37,717
Want to do a little competition?
754
00:29:37,719 --> 00:29:38,818
Whoever sells the most chicken baskets
755
00:29:38,820 --> 00:29:40,219
before halftime ends,
756
00:29:40,221 --> 00:29:41,822
the loser has to buy ice cream upstairs.
757
00:29:41,823 --> 00:29:43,389
- You got it.
- You on it?
758
00:29:43,391 --> 00:29:44,824
Manny says, "hey, I bet I can sell"
759
00:29:44,826 --> 00:29:46,092
"more chicken fingers than you."
760
00:29:46,094 --> 00:29:48,027
I grew up in a car dealership,
761
00:29:48,029 --> 00:29:49,695
so I'm right at home
with this challenge.
762
00:29:49,697 --> 00:29:50,796
I own you.
763
00:29:50,798 --> 00:29:51,931
I said, "bring it on, Manny."
764
00:29:51,933 --> 00:29:53,199
Can I get you a chicken basket?
765
00:29:53,201 --> 00:29:54,500
Um, no, thank you.
766
00:29:54,502 --> 00:29:55,601
What can I get you?
767
00:29:55,603 --> 00:29:56,869
A regular soda.
768
00:29:56,871 --> 00:29:58,537
No chicken basket?
769
00:29:59,973 --> 00:30:01,774
Can I interest you in a chicken basket
770
00:30:01,776 --> 00:30:02,742
with that large soda?
771
00:30:02,744 --> 00:30:03,676
No, thanks.
772
00:30:03,678 --> 00:30:04,877
Do you guys have nachos here?
773
00:30:04,879 --> 00:30:06,112
We have chicken baskets.
774
00:30:06,114 --> 00:30:07,647
Yeah, we have chicken baskets.
775
00:30:07,649 --> 00:30:08,714
Why are you guys trying to sell
776
00:30:08,716 --> 00:30:10,182
your chicken baskets so hard?
777
00:30:10,184 --> 00:30:11,785
We've got an ice cream bar riding on it.
778
00:30:11,786 --> 00:30:14,186
You guys are having a contest
over chicken baskets?
779
00:30:14,188 --> 00:30:15,521
We are.
780
00:30:15,523 --> 00:30:17,156
I could just feel the energy
increase in the room.
781
00:30:17,158 --> 00:30:18,391
It added a lot of levity
782
00:30:18,393 --> 00:30:20,159
and a lot of fun
to the whole environment.
783
00:30:20,161 --> 00:30:21,894
I should go buy
a chicken basket from him.
784
00:30:21,896 --> 00:30:23,963
No, you should stay
right here and buy it.
785
00:30:23,965 --> 00:30:25,264
That brought out the competitive spirit
786
00:30:25,266 --> 00:30:26,499
and salesman in me.
787
00:30:26,501 --> 00:30:28,434
You want a chicken basket?
788
00:30:28,436 --> 00:30:30,102
Can I interest you in a chicken basket?
789
00:30:30,104 --> 00:30:31,537
Absolutely.
790
00:30:31,539 --> 00:30:33,773
Okay.
791
00:30:34,943 --> 00:30:35,942
Here you go.
792
00:30:35,944 --> 00:30:37,643
Can I interest you...
793
00:30:37,645 --> 00:30:38,645
- Chicken.
- Chicken tenders.
794
00:30:38,646 --> 00:30:39,879
Thank you.
795
00:30:39,881 --> 00:30:41,013
You guys don't want chicken baskets?
796
00:30:41,015 --> 00:30:41,948
Um, no, thanks.
797
00:30:41,950 --> 00:30:43,382
- Chicken basket?
- Chicken basket?
798
00:30:43,384 --> 00:30:44,784
Thanks for buying the chicken baskets.
799
00:30:44,786 --> 00:30:47,286
I really need this chicken basket.
800
00:30:47,288 --> 00:30:48,821
I think this competition's a great idea.
801
00:30:48,823 --> 00:30:51,024
It helped me with morale.
It probably helped others too.
802
00:30:51,025 --> 00:30:52,458
And it certainly helps with sales,
803
00:30:52,460 --> 00:30:56,162
which is great for the bottom line.
804
00:30:56,164 --> 00:30:58,197
How much did you get
from the competition?
805
00:30:58,199 --> 00:31:00,800
I got three. How about you?
806
00:31:00,802 --> 00:31:02,301
Well, I got zero.
807
00:31:02,303 --> 00:31:03,970
- Looks like I'm gonna have to
buy you ice cream. - All right.
808
00:31:03,972 --> 00:31:07,373
This is very rare for a newbie
to beat me
809
00:31:07,375 --> 00:31:09,108
in a competition.
810
00:31:09,110 --> 00:31:10,409
It was a blowout.
811
00:31:10,411 --> 00:31:12,311
Probably the most embarrassing
thing in my life.
812
00:31:12,313 --> 00:31:13,846
Well, thanks for the ice cream.
813
00:31:13,848 --> 00:31:14,880
Yeah.
814
00:31:14,882 --> 00:31:16,582
You know, you're pretty good.
815
00:31:16,584 --> 00:31:18,117
Well, thank you.
816
00:31:18,119 --> 00:31:19,285
If it was up to me, I'll hire you
817
00:31:19,287 --> 00:31:20,886
as soon as you walk in that door.
818
00:31:20,888 --> 00:31:21,787
Well, it's cool.
819
00:31:21,789 --> 00:31:23,055
I feel like I made a friend tonight.
820
00:31:23,057 --> 00:31:27,159
Honestly, I see you kind of
like a father to me.
821
00:31:27,161 --> 00:31:28,761
Really? Well...
822
00:31:28,763 --> 00:31:30,563
Well, a father, you know...
823
00:31:30,565 --> 00:31:34,433
just a father who hasn't really
got his shoes tied, you know?
824
00:31:36,237 --> 00:31:37,670
Do you live with your family?
825
00:31:37,672 --> 00:31:40,272
I live with my father...
my father and my stepmother.
826
00:31:40,274 --> 00:31:42,575
I lost my mother
when I was 12 years old.
827
00:31:42,577 --> 00:31:45,578
- I lost my mother, my three sisters...
- Sorry to hear that.
828
00:31:45,580 --> 00:31:48,147
My stepfather all on the same day.
829
00:31:48,149 --> 00:31:50,282
What happened?
830
00:31:50,284 --> 00:31:54,820
They died on... they died in a car crash.
831
00:31:54,822 --> 00:31:55,921
That's terrible.
832
00:31:55,923 --> 00:31:59,225
Those are all people I really loved.
833
00:31:59,227 --> 00:32:00,459
It's pretty hard for me
834
00:32:00,461 --> 00:32:04,430
because I really love my mom, yeah.
835
00:32:04,432 --> 00:32:07,333
- I'm sorry to hear that.
- It's all right.
836
00:32:07,335 --> 00:32:09,602
How's that affecting you?
837
00:32:09,604 --> 00:32:10,836
It's hard for me,
838
00:32:10,838 --> 00:32:12,471
but I'm still trying to keep that weight
839
00:32:12,473 --> 00:32:14,940
- and that strength on my shoulders.
- That's good.
840
00:32:14,942 --> 00:32:16,575
I'm trying to do
as much as I can, you know,
841
00:32:16,577 --> 00:32:19,145
just to graduate and just go to college.
842
00:32:19,147 --> 00:32:22,515
If I wasn't making money
at work, at my jobs,
843
00:32:22,517 --> 00:32:24,150
I'd have to go to my backup
plan to go join the military
844
00:32:24,152 --> 00:32:26,385
just for them to pay
for my supplies for school.
845
00:32:26,387 --> 00:32:28,454
Well, I just want to, you know,
846
00:32:28,456 --> 00:32:31,190
make myself, you know, like, useful,
847
00:32:31,192 --> 00:32:33,459
make myself and my mom proud.
848
00:32:33,461 --> 00:32:35,394
I don't think I had
that much ambition and drive
849
00:32:35,396 --> 00:32:36,896
when I was a senior in high school.
850
00:32:36,898 --> 00:32:39,932
Well, yeah, I got a lot
of expectations for me,
851
00:32:39,934 --> 00:32:42,268
and I will achieve my goal,
no matter what.
852
00:32:42,270 --> 00:32:44,570
- I wish you the best.
- Thank you.
853
00:32:44,572 --> 00:32:46,806
I wish you would win this contest.
854
00:32:46,808 --> 00:32:47,807
Thank you.
855
00:32:47,809 --> 00:32:49,075
Can I help you clean this up?
856
00:32:49,077 --> 00:32:50,176
Yeah.
857
00:32:50,178 --> 00:32:51,510
I'm very impressed with Manny.
858
00:32:51,512 --> 00:32:53,679
The loss of all of those family members
859
00:32:53,681 --> 00:32:55,681
was a pivotal moment in his life,
860
00:32:55,683 --> 00:32:58,217
and I'm thankful for
the opportunity that I've had
861
00:32:58,219 --> 00:33:00,319
to get to know these employees
862
00:33:00,321 --> 00:33:02,021
and learn about some of the challenges
863
00:33:02,023 --> 00:33:03,923
they're facing in their lives.
864
00:33:03,925 --> 00:33:05,591
There's no way I would have been
able to do that
865
00:33:05,593 --> 00:33:07,193
had I not gone undercover,
866
00:33:07,195 --> 00:33:10,463
and I'm eager to do what I can
to help them.
867
00:33:11,865 --> 00:33:13,299
Coming up...
868
00:33:13,301 --> 00:33:14,834
the employees think
they're going to decide
869
00:33:14,836 --> 00:33:18,337
whether or not Mark deserves
to win his dream job.
870
00:33:18,339 --> 00:33:21,907
How will they react when the
boss reveals his true identity?
871
00:33:21,909 --> 00:33:24,643
I'm Greg Miller,
co-owner of the Utah Jazz,
872
00:33:24,645 --> 00:33:26,912
and you're on Undercover Boss.
873
00:33:26,914 --> 00:33:29,315
Sweet.
874
00:33:40,219 --> 00:33:42,087
I've really gained
a great appreciation
875
00:33:42,089 --> 00:33:43,855
for the wonderful people that we have
876
00:33:43,857 --> 00:33:45,056
in this organization,
877
00:33:45,058 --> 00:33:46,891
and it's been very gratifying for me
878
00:33:46,893 --> 00:33:49,561
to see that my dad's vision
is alive and well
879
00:33:49,563 --> 00:33:51,596
through our employees.
880
00:33:51,598 --> 00:33:52,630
I'm in Salt Lake City
881
00:33:52,632 --> 00:33:54,566
in the locker room of the Utah Jazz,
882
00:33:54,568 --> 00:33:55,934
because I'm going to meet
with each person
883
00:33:55,936 --> 00:33:58,937
I worked with and reveal
my true identity to them.
884
00:34:03,275 --> 00:34:04,709
So how did Mark do?
885
00:34:04,711 --> 00:34:06,144
He did pretty well.
886
00:34:06,146 --> 00:34:07,612
Did he catch on quick?
887
00:34:07,614 --> 00:34:09,481
Yeah, the first run
was a little difficult.
888
00:34:09,483 --> 00:34:10,682
He missed his dunk.
889
00:34:10,684 --> 00:34:12,951
Yeah, so did I.
890
00:34:12,953 --> 00:34:14,052
Do you recognize me?
891
00:34:14,054 --> 00:34:16,087
I think so.
892
00:34:16,089 --> 00:34:18,289
Looks like you're not wearing a beard.
893
00:34:18,291 --> 00:34:19,757
Looks like you were Mark.
894
00:34:19,759 --> 00:34:20,959
I'm Greg Miller, the C.E.O.
895
00:34:20,961 --> 00:34:22,827
of the Larry H. Miller
group of companies
896
00:34:22,829 --> 00:34:24,729
and co-owner of the Utah Jazz,
897
00:34:24,731 --> 00:34:27,966
and you're on Undercover Boss.
898
00:34:31,303 --> 00:34:32,470
What?
899
00:34:33,772 --> 00:34:36,407
Sweet.
900
00:34:36,409 --> 00:34:37,442
Dang.
901
00:34:37,444 --> 00:34:38,476
Matt, I want to tell you,
902
00:34:38,478 --> 00:34:41,279
I was blown away with your commitment
903
00:34:41,281 --> 00:34:42,280
and your enthusiasm.
904
00:34:42,282 --> 00:34:43,948
There you go. Finish it. Finish it.
905
00:34:43,950 --> 00:34:45,049
Yes!
906
00:34:45,051 --> 00:34:46,084
Yeah!
907
00:34:46,086 --> 00:34:47,819
I gained a whole new appreciation
908
00:34:47,821 --> 00:34:49,387
for what you do
909
00:34:49,389 --> 00:34:51,422
to enrich the fan experience
at a Jazz game.
910
00:34:51,424 --> 00:34:53,424
- It's pretty neat.
- Oh, yeah.
911
00:34:53,426 --> 00:34:56,194
There were a couple of things
that you shared with me as well,
912
00:34:56,196 --> 00:34:57,595
and I know you have a daughter
913
00:34:57,597 --> 00:34:59,330
that lives clear across the country.
914
00:34:59,332 --> 00:35:00,431
Yeah.
915
00:35:00,433 --> 00:35:02,200
And your son's not close either,
916
00:35:02,202 --> 00:35:04,068
but what I'd like to do is arrange
917
00:35:04,070 --> 00:35:07,172
to have both of your kids
attend a Jazz game
918
00:35:07,174 --> 00:35:10,041
as my guest in a V.I.P. setting
919
00:35:10,043 --> 00:35:12,710
where they can watch you perform.
920
00:35:12,712 --> 00:35:14,512
They can see what dad does
when he goes to work.
921
00:35:14,514 --> 00:35:16,748
All right.
922
00:35:18,164 --> 00:35:19,684
I know it's probably important for you
923
00:35:19,686 --> 00:35:21,486
that they both get a good education.
924
00:35:21,488 --> 00:35:22,520
Yes.
925
00:35:22,522 --> 00:35:24,956
So I'd like to give you $10,000
926
00:35:24,958 --> 00:35:27,859
for each one of your
children's college educations.
927
00:35:33,433 --> 00:35:36,034
That is very kind.
928
00:35:39,505 --> 00:35:41,506
Before you go,
929
00:35:41,508 --> 00:35:45,109
there's a couple of guys
that I want to bring in.
930
00:35:49,515 --> 00:35:51,916
You guys are wearing nice clothes.
931
00:35:51,918 --> 00:35:55,887
Listen, I'm not Mark,
but I'm Greg Miller,
932
00:35:55,889 --> 00:35:57,322
C.E.O. of the Utah Jazz...
933
00:35:58,992 --> 00:36:01,159
...And you're on Undercover Boss.
934
00:36:01,161 --> 00:36:05,463
So I just want to...
935
00:36:05,465 --> 00:36:06,631
I just want to thank you guys
936
00:36:06,633 --> 00:36:08,466
for making me feel like
a part of the team
937
00:36:08,468 --> 00:36:09,834
right out of the chute.
938
00:36:09,836 --> 00:36:12,237
I'm impressed to see how much you do
939
00:36:12,239 --> 00:36:13,471
with so little.
940
00:36:13,473 --> 00:36:17,375
So we're gonna give you a $25,000 budget
941
00:36:17,377 --> 00:36:21,079
so you can buy some jerseys
942
00:36:21,081 --> 00:36:23,181
and some basketballs.
943
00:36:23,183 --> 00:36:24,515
There's one other thing.
944
00:36:24,517 --> 00:36:28,453
I'd like all of you to have
your families at a Jazz game
945
00:36:28,455 --> 00:36:31,022
as my guest in a luxury suite
946
00:36:31,024 --> 00:36:34,592
so they can watch you guys
perform at a Jazz game.
947
00:36:34,594 --> 00:36:35,793
Thank you very much.
948
00:36:35,795 --> 00:36:37,061
Yeah, thank you so much.
949
00:36:37,063 --> 00:36:38,029
Do a high five?
950
00:36:38,031 --> 00:36:39,397
100%. You call it.
951
00:36:39,399 --> 00:36:40,431
One, two, three.
952
00:36:40,433 --> 00:36:42,467
100%!
953
00:36:42,469 --> 00:36:45,370
This has just
changed my life forever...
954
00:36:45,372 --> 00:36:47,572
providing something for my kids
that I don't know
955
00:36:47,574 --> 00:36:50,308
how I would ever be able to do
that for them.
956
00:36:50,310 --> 00:36:53,111
And for the dunk team
that I love so much.
957
00:36:53,113 --> 00:36:55,046
Look at that.
958
00:36:55,048 --> 00:36:56,481
Ah!
959
00:36:59,519 --> 00:37:03,588
It's just so... it's so amazing.
960
00:37:09,695 --> 00:37:11,896
Dennis, I'll tell you right off the bat
961
00:37:11,898 --> 00:37:13,564
what you said to me.
962
00:37:13,566 --> 00:37:15,099
I got two rules...
963
00:37:15,101 --> 00:37:16,734
don't drop the Jazz court,
'cause it's my baby,
964
00:37:16,736 --> 00:37:18,670
and don't drop my tables,'cause they're expensive.
965
00:37:18,672 --> 00:37:20,805
That floor is named in my dad's honor,
966
00:37:20,807 --> 00:37:23,107
and to know that you caredthat much about it,
967
00:37:23,109 --> 00:37:25,710
I knew I was in good hands.
968
00:37:25,712 --> 00:37:28,646
I was very impressed
with what a tight ship you run.
969
00:37:28,648 --> 00:37:31,449
I learned a lot about how wecan make the operation better.
970
00:37:31,451 --> 00:37:33,985
You told me that you actually
lost the tip of your finger
971
00:37:33,987 --> 00:37:35,687
from somebody droppingone of those big pieces
972
00:37:35,689 --> 00:37:38,089
- of the floor on it.
- Right.
973
00:37:38,091 --> 00:37:40,758
I think one of the things
that we're gonna have to do is
974
00:37:40,760 --> 00:37:42,727
make sure that everybody has gloves on,
975
00:37:42,729 --> 00:37:44,162
and that was one thing you pointed out.
976
00:37:44,164 --> 00:37:46,364
Safety is important.
977
00:37:46,366 --> 00:37:48,666
You shared some things
that are very personal,
978
00:37:48,668 --> 00:37:50,034
and I appreciate that.
979
00:37:50,036 --> 00:37:52,070
You told me that you'd like
to retire with the Jazz
980
00:37:52,072 --> 00:37:55,606
and that you and your wife
each work two jobs.
981
00:37:55,608 --> 00:37:57,775
So what I'd like to do is promote you
982
00:37:57,777 --> 00:37:59,510
to a supervisor role,
983
00:37:59,512 --> 00:38:03,915
and with that promotion comes a raise.
984
00:38:05,784 --> 00:38:07,151
That's amazing.
985
00:38:07,153 --> 00:38:08,553
That would help me.
986
00:38:08,555 --> 00:38:09,821
Thank you.
987
00:38:09,823 --> 00:38:11,622
You're welcome. Thank you.
You've earned it.
988
00:38:11,624 --> 00:38:14,459
- You mentioned that you have
a big car payment. - Yeah.
989
00:38:14,461 --> 00:38:18,029
One of the things I'd like to do
is pay that loan off for you.
990
00:38:21,800 --> 00:38:23,835
Thank you.
991
00:38:23,837 --> 00:38:25,737
Thank you so much.
992
00:38:25,739 --> 00:38:28,406
- You're a one-car household.
- Yes, sir.
993
00:38:28,408 --> 00:38:31,109
And with you needing to use
the car to come here to work,
994
00:38:31,111 --> 00:38:33,311
I'd like to make that
problem go away for you.
995
00:38:33,313 --> 00:38:36,080
I'd like to buy you
and your wife a second car.
996
00:38:39,018 --> 00:38:41,419
Thank you.
997
00:38:41,421 --> 00:38:42,587
And there's one more thing
998
00:38:42,589 --> 00:38:45,490
that I'd like to do
for you and your family.
999
00:38:45,492 --> 00:38:46,457
It's too much.
1000
00:38:46,459 --> 00:38:48,059
How long has it been
1001
00:38:48,061 --> 00:38:49,961
since you've been on a trip
with your family?
1002
00:38:49,963 --> 00:38:51,929
We haven't took one.
1003
00:38:51,931 --> 00:38:54,298
I'd like to send you
on an all-expenses-paid trip
1004
00:38:54,300 --> 00:38:57,268
to Disneyland with you and your girls.
1005
00:38:57,270 --> 00:39:00,004
It's unbelievable.
1006
00:39:00,006 --> 00:39:02,173
That stuff doesn't happen
to people like me.
1007
00:39:02,175 --> 00:39:04,442
Thank you for everything.
1008
00:39:04,444 --> 00:39:07,145
Thank you.
1009
00:39:07,147 --> 00:39:09,046
I'm really blessed.
1010
00:39:09,048 --> 00:39:11,416
That's all I know.
I work for a good company.
1011
00:39:11,418 --> 00:39:13,050
Guess what.
1012
00:39:13,052 --> 00:39:14,552
What?
1013
00:39:14,554 --> 00:39:16,554
We're all gonna go to Disneyland, buddy.
1014
00:39:16,556 --> 00:39:18,856
Yeah!
1015
00:39:18,858 --> 00:39:22,527
Amber, I want to tell you
how impressed I was.
1016
00:39:22,529 --> 00:39:25,596
I thought it was neat
that you didn't waste any time
1017
00:39:25,598 --> 00:39:28,499
putting me to work
and that you had me go right out
1018
00:39:28,501 --> 00:39:30,101
and do a cheer first thing.
1019
00:39:30,103 --> 00:39:32,904
All right, guys.
Let's hear it for the Jazz!
1020
00:39:32,906 --> 00:39:35,239
Go, Jazz!
1021
00:39:35,241 --> 00:39:37,375
You mentioned your family's been through
1022
00:39:37,377 --> 00:39:39,744
- some medical challenges.
- Mm-hmm.
1023
00:39:39,746 --> 00:39:41,913
And I'd like to help you with that.
1024
00:39:41,915 --> 00:39:43,481
I'd like to give you $30,000
1025
00:39:43,483 --> 00:39:46,551
to help pay your medical bills.
1026
00:39:46,553 --> 00:39:49,487
- Is this, like, a joke?
- It's not a joke.
1027
00:39:56,163 --> 00:39:58,563
Sorry.
I just don't really know what to say.
1028
00:40:00,266 --> 00:40:04,101
I think that that would take
a lot of stress off my mom too,
1029
00:40:04,103 --> 00:40:07,238
which would be really amazing.
1030
00:40:07,240 --> 00:40:08,573
Amber, there's one more thing
1031
00:40:08,575 --> 00:40:10,274
I'd like to do for you before we go.
1032
00:40:10,276 --> 00:40:14,378
I'd like to give you $20,000
1033
00:40:14,380 --> 00:40:16,414
to make life a little bit easier.
1034
00:40:16,416 --> 00:40:19,083
Will that help?
1035
00:40:19,085 --> 00:40:22,420
Thank you for being
such a great employee.
1036
00:40:22,422 --> 00:40:24,055
Thank you for employing me.
1037
00:40:26,259 --> 00:40:28,693
You're welcome.
1038
00:40:28,695 --> 00:40:31,229
I just feel, like, so overwhelmed.
1039
00:40:31,231 --> 00:40:33,397
I, like, don't...
1040
00:40:33,399 --> 00:40:35,766
It just isn't real,
is what it doesn't feel like.
1041
00:40:35,768 --> 00:40:38,269
It just doesn't seem real.
1042
00:40:38,271 --> 00:40:41,672
And I don't even...
my mom is gonna freak out.
1043
00:40:44,309 --> 00:40:46,511
Thank you.
1044
00:40:46,513 --> 00:40:49,881
This experience has taught me
not to lose faith in humanity,
1045
00:40:49,883 --> 00:40:52,984
that there really
are good people out there.
1046
00:40:52,986 --> 00:40:55,786
Manny, it was a pleasure
to get to know you.
1047
00:40:55,788 --> 00:40:56,988
You made me feel welcome.
1048
00:40:56,990 --> 00:40:58,122
Want to do a little competition?
1049
00:40:58,124 --> 00:40:59,390
Whoever sells the most chicken baskets
1050
00:40:59,392 --> 00:41:00,691
before halftime ends.
1051
00:41:00,693 --> 00:41:02,627
The loser has to buy ice cream upstairs.
1052
00:41:02,629 --> 00:41:04,128
You got it.
1053
00:41:04,130 --> 00:41:06,297
You mentioned that you're gonna
be the first person
1054
00:41:06,299 --> 00:41:10,101
in your family to graduate
from high school.
1055
00:41:10,103 --> 00:41:11,802
And, you know, when you do that,
1056
00:41:11,804 --> 00:41:12,937
I want you to let me know,
1057
00:41:12,939 --> 00:41:15,006
because I want to attend
your graduation.
1058
00:41:15,008 --> 00:41:19,076
And then after that, I'd like
to invite you to be my guest
1059
00:41:19,078 --> 00:41:21,546
at a Jazz game and sit
with me on the front row.
1060
00:41:21,548 --> 00:41:23,014
Thank you.
1061
00:41:23,016 --> 00:41:24,348
How does that sound?
1062
00:41:24,350 --> 00:41:26,284
I'm sorry. I don't know what to say.
1063
00:41:26,286 --> 00:41:28,553
That'd be a fun way to celebrate
such a big event in your life,
1064
00:41:28,555 --> 00:41:30,154
- wouldn't it?
- That would.
1065
00:41:30,156 --> 00:41:31,489
You know, the other thing...
1066
00:41:31,491 --> 00:41:33,291
you told me that it was your dream
1067
00:41:33,293 --> 00:41:34,825
to graduate from college
1068
00:41:34,827 --> 00:41:37,828
because you wanted to makeyour mom proud.
1069
00:41:37,830 --> 00:41:40,531
So I'd like to help you
realize that dream
1070
00:41:40,533 --> 00:41:43,000
by giving you a scholarship.
1071
00:41:57,028 --> 00:41:58,349
I think my mother is proud of me.
1072
00:41:58,351 --> 00:42:00,751
I think if she was here right now
1073
00:42:00,753 --> 00:42:03,554
she would give me a big hug
1074
00:42:03,556 --> 00:42:06,724
and, you know, give me
a kiss on the cheek.
1075
00:42:06,726 --> 00:42:09,694
Thank you so much.
1076
00:42:09,696 --> 00:42:12,029
My dream has come true.
1077
00:42:30,814 --> 00:42:50,814
Sync and corrections by atrn97g
for www.MY-SUBS.com
79121
Can't find what you're looking for?
Get subtitles in any language from opensubtitles.com, and translate them here.