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Translated By The Community Of WWW.MY-SUBS.COM
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Since the
premiere of Undercover Boss,
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00:00:07,558 --> 00:00:11,160
more than 60 bosses have
given away nearly $6 million...
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00:00:11,162 --> 00:00:12,161
I have a check.
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$250,000.
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Oh, my God.
6
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...and implemented sweeping,
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company-wide changes...
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As a company, we're actually
going to restore the 401K.
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It's a $1 million expense.
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...to benefit the lives
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of more than 40 million employees.
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Whoo!
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Some people, I just want to punch them
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in the face sometimes.
15
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But not everyone deserved to be rewarded.
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I know how to grow
some really good weed,
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00:00:32,083 --> 00:00:34,483
if you're really interested.
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00:00:38,088 --> 00:00:40,289
It's not wrong of me to hate people.
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Tonight, the latest boss
to put it all on the line
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is Randy DeWitt.
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Oh, my God!
22
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You look so weird!
23
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CEO and cofounder of Twin Peaks,
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one of the fastest-growing
themed bar and grills
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in America.
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What can I get for y'all?
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00:01:02,947 --> 00:01:04,346
By going undercover...
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- Looking for Marissa.
- Hi.
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00:01:05,449 --> 00:01:06,415
Hi. How are you?
30
00:01:06,417 --> 00:01:08,150
- Are you Marissa?
- Yes, I am.
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- Are you ready?
- I am.
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...this laid-back Southern gentleman
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will meet the employees
that keep Twin Peaks on top.
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Look out!
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Ahh.
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Sorry about that.
37
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You get a lot of people
that come in here
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that wanna take you home,
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give you offers to sleep with you.
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- That wanna hang out...
- Really?
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- Yeah, dude.
- God.
42
00:01:29,306 --> 00:01:30,839
You'd be surprised.
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When he discovers a
major threat to his employees...
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Can you come help me?
45
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Absolutely.
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...he's forced to bring in a secret weapon.
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Hey, man!
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Former Hooters CEO
49
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and Undercover Boss alum Coby Brooks...
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Whoo, doggy!
51
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Oh, they look tasty.
52
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...who's no stranger to controversy,
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to go undercover and try and see
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what's really going on.
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I saw you shaking a drink.
56
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That's the best thing blondes can do.
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This guy is being a jerk.
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But what will happen
when Coby takes things too far?
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Little over the line, isn't it?
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If that's the way you feel.
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I think you need to leave.
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Find out next, on the season premiere
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of Undercover Boss.
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Undercover Boss 5x01 - Twin Peaks
Original air date September 27, 2013
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Sync and corrections by atrn97g
for www.MY-SUBS.com
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Welcome to Twin Peaks!
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Headquartered in Dallas, Texas,
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Twin Peaks is a rustic-themed sports bar
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that has 40 locations across America
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and brings in more than
$100 million in annual revenue.
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There you go, sweetheart.
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Sitting at the top of this
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casual dining empire
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and its 3,000 employees is one man.
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- These girls... yeah.
- They look great together.
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I'm Randy DeWitt,
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and I'm the CEO and cofounder
of Twin Peaks Restaurants.
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- Good morning, Audra.
- Good morning.
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Twin Peaks is a high-energy
Mountain-themed sports bar.
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We have an expression at Twin Peaks...
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it's a place where you can
let your man out.
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When you go into Twin Peaks,
it's a mountain lodge.
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And what would you want to have there?
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The coldest beer possible.
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Of course, it's brought to you
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by a very attractive Twin Peaks girl.
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The Twin Peaks girls are very important
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to the restaurant.
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All right.
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00:03:17,063 --> 00:03:18,563
They have to be playful,
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00:03:18,565 --> 00:03:21,866
energetic, attentive,
knowledgeable, and sexy.
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00:03:21,868 --> 00:03:25,570
We ask our girls
to schmooze with the guests,
93
00:03:25,572 --> 00:03:28,306
but we define schmoozing
as flirting without intent.
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00:03:28,308 --> 00:03:30,875
How far do you push the sexy part?
95
00:03:30,877 --> 00:03:33,377
We wanna have a very
wholesome environment
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00:03:33,379 --> 00:03:37,248
for our employees to work in,
and we're pretty careful.
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We have 40 Twin Peaks
restaurants open today.
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We're opening about two per month,
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00:03:43,456 --> 00:03:46,824
and we will triple in size
within the next three years.
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00:03:46,826 --> 00:03:48,826
We're headquartered in Dallas, Texas,
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00:03:48,828 --> 00:03:50,394
and now we're expanding all the way
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00:03:50,396 --> 00:03:52,363
as far southeast as Florida,
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as far north as Chicago,
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00:03:54,133 --> 00:03:58,336
and have planted a flag
on the strip in Las Vegas.
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The term "breastaurant"
is sometimes applied
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00:04:02,909 --> 00:04:04,242
to our brand.
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It just makes me laugh.
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I don't feel offended by it.
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00:04:07,547 --> 00:04:10,514
But we don't use it
to describe ourselves.
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We have some direct competitors
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like tilted Kilt and Hooters,
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00:04:14,187 --> 00:04:16,954
and we feel like we're the best brand
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00:04:16,956 --> 00:04:18,422
in our category.
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00:04:18,424 --> 00:04:21,726
So my friend Coby Brooks
used to own Hooters,
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00:04:21,728 --> 00:04:23,060
and he sold the company.
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00:04:23,062 --> 00:04:24,829
Six months later, called me up and said,
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00:04:24,831 --> 00:04:27,298
"I'm admiring what you guys are doing"
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00:04:27,300 --> 00:04:29,834
"and would like to buy a large territory"
119
00:04:29,836 --> 00:04:32,169
"to develop Twin Peaks in the southeast."
120
00:04:32,171 --> 00:04:34,071
Hi. Scotty. How are you?
121
00:04:34,073 --> 00:04:35,439
Scott, Jimbo. Yeah, I'm going good, man.
122
00:04:35,441 --> 00:04:37,074
- How are you?
- Pretty good.
123
00:04:37,076 --> 00:04:38,175
I saw the episode
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00:04:38,177 --> 00:04:40,411
when Coby was CEO of Hooters,
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00:04:40,413 --> 00:04:42,847
and things did not go well at all.
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00:04:42,849 --> 00:04:44,515
Go!
127
00:04:44,517 --> 00:04:46,317
Whoo, doggy. Who doesn't want to spend
128
00:04:46,319 --> 00:04:47,985
the rest of the afternoon with me?
129
00:04:47,987 --> 00:04:51,322
I think he handled the
situation extremely well.
130
00:04:51,324 --> 00:04:52,690
Coby may not realize it,
131
00:04:52,692 --> 00:04:54,392
but he is a mentor to me.
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00:04:54,394 --> 00:04:56,227
I'm in contact with Coby
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00:04:56,229 --> 00:04:58,229
when I have a tough decision to make
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00:04:58,231 --> 00:05:00,431
or I just don't know what to do next.
135
00:05:00,433 --> 00:05:02,967
I grew up right here in Dallas, Texas,
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00:05:02,969 --> 00:05:04,669
from a fairly large family.
137
00:05:04,671 --> 00:05:05,903
There were six children.
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00:05:05,905 --> 00:05:08,039
I realized I was destined to be a cook
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00:05:08,041 --> 00:05:09,774
and a foodie when,
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00:05:09,776 --> 00:05:11,909
one Christmas, one of my sisters
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00:05:11,911 --> 00:05:14,478
received an easy-bake oven.
142
00:05:14,480 --> 00:05:16,647
I was fascinated
by this piece of equipment.
143
00:05:16,649 --> 00:05:19,817
I saw my future as owning
my own restaurant.
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00:05:19,819 --> 00:05:22,119
- You want a cup of coffee?
- Yeah.
145
00:05:22,121 --> 00:05:23,688
Anybody want breakfast?
146
00:05:23,690 --> 00:05:24,689
Probably.
147
00:05:24,691 --> 00:05:26,590
They're probably not up yet.
148
00:05:26,592 --> 00:05:27,725
Hey, Amanda, Chrissy.
149
00:05:27,727 --> 00:05:29,393
Come on down and have some pancakes.
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00:05:29,395 --> 00:05:30,494
Hey.
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00:05:30,496 --> 00:05:32,863
The name... I have to
give it up to my wife.
152
00:05:32,865 --> 00:05:35,232
She goes, "just call it Twin Peaks",
153
00:05:35,234 --> 00:05:37,168
"and make it tongue-in-cheek."
154
00:05:37,170 --> 00:05:39,036
You know, and I just
laughed out loud, and I said,
155
00:05:39,038 --> 00:05:41,072
"we're done. That's the name."
156
00:05:41,074 --> 00:05:43,240
I'm on the road for a solid week,
157
00:05:43,242 --> 00:05:46,177
and I'd love it if you could hang around
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00:05:46,179 --> 00:05:47,812
and swim with us this afternoon.
159
00:05:47,814 --> 00:05:49,747
- What do you think?
- Mm.
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00:05:49,749 --> 00:05:53,250
Okay.
161
00:05:53,252 --> 00:05:54,919
Teenager.
162
00:05:56,955 --> 00:05:59,123
Twin Peaks is on fire.
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00:05:59,125 --> 00:06:01,425
You know, we're growing very fast.
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00:06:01,427 --> 00:06:02,927
I'm gonna be looking out for
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00:06:02,929 --> 00:06:05,830
whether or not we're fulfilling
the brand promise
166
00:06:05,832 --> 00:06:08,399
and we're taking care of our employees.
167
00:06:08,401 --> 00:06:10,434
You kind of look like
a mature Bieber there.
168
00:06:10,436 --> 00:06:11,736
As in leave it to beaver?
169
00:06:11,738 --> 00:06:13,404
No. Justin Bieber.
170
00:06:13,406 --> 00:06:14,905
No, let's not go there.
171
00:06:14,907 --> 00:06:17,808
So I'm going undercover to assure myself
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00:06:17,810 --> 00:06:21,445
that the culture is keeping up
with our rapid growth.
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00:06:21,447 --> 00:06:24,515
While undercover,
I'll be posing as Eric West,
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00:06:24,517 --> 00:06:26,283
an aspiring entrepreneur
175
00:06:26,285 --> 00:06:29,453
competing to win funding
to start his own business.
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00:06:29,455 --> 00:06:32,990
My coworkers will be told
that they're on a reality show
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00:06:32,992 --> 00:06:36,560
that gives people access to jobs
that are normally off-limits.
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00:06:49,475 --> 00:06:51,442
Oh, my God.
179
00:06:51,444 --> 00:06:52,977
You look so weird.
180
00:06:52,979 --> 00:06:54,945
You look younger.
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00:06:54,947 --> 00:06:56,380
I am younger.
182
00:06:56,382 --> 00:06:57,748
Is that your real hair?
183
00:06:57,750 --> 00:06:59,617
No, it's a wig.
184
00:06:59,619 --> 00:07:02,153
It is not... It looks so cool!
185
00:07:02,155 --> 00:07:03,387
A wig.
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00:07:04,756 --> 00:07:07,691
The Twin Peaks brand promise
is that you're gonna get
187
00:07:07,693 --> 00:07:10,227
a beautiful Twin Peaks girl
coming to your table,
188
00:07:10,229 --> 00:07:12,930
so I'm prepared for a customer to say,
189
00:07:12,932 --> 00:07:14,632
"get this doofus away from my table"
190
00:07:14,634 --> 00:07:16,333
"and bring me a Twin Peaks girl."
191
00:07:16,335 --> 00:07:18,202
That might happen.
192
00:07:31,483 --> 00:07:33,284
I'm in Webster, Texas, today,
193
00:07:33,286 --> 00:07:35,419
and I'm gonna be learning
how to be a server.
194
00:07:36,621 --> 00:07:39,190
I want to see how hard it is
to do this job.
195
00:07:39,192 --> 00:07:42,893
I expect a few simple things
out of the Twin Peaks girls...
196
00:07:42,895 --> 00:07:45,062
we want them to be playful, energetic,
197
00:07:45,064 --> 00:07:47,264
attentive, knowledgeable,
198
00:07:47,266 --> 00:07:49,266
and sexy.
199
00:07:49,268 --> 00:07:51,268
Marissa...
200
00:07:51,270 --> 00:07:52,636
- Hi.
- Looking for Marissa.
201
00:07:52,638 --> 00:07:54,305
- Hi. How are you? I'm Marissa.
- Are you Marissa?
202
00:07:54,307 --> 00:07:55,973
Yes, I am.
So I'm a server
203
00:07:55,975 --> 00:07:57,741
here at Twin Peaks,
so I'll be taking you
204
00:07:57,743 --> 00:08:00,244
through what I do on a daily basis here.
205
00:08:00,246 --> 00:08:02,680
- Are you ready?
- I am.
206
00:08:04,117 --> 00:08:05,349
Eric, he gives you a robot vibe.
207
00:08:05,351 --> 00:08:06,951
Like it feels like
you want to do the robot
208
00:08:06,953 --> 00:08:08,185
when you talk to him.
209
00:08:08,187 --> 00:08:09,320
Okay.
210
00:08:09,322 --> 00:08:10,921
This is Eric. "Hello."
211
00:08:10,923 --> 00:08:12,123
"Hel-lo."
212
00:08:12,125 --> 00:08:13,691
You gotta spray yourself.
213
00:08:13,693 --> 00:08:15,292
It's called pure seduction,
214
00:08:15,294 --> 00:08:16,861
but I think it's called "pure erection,"
215
00:08:16,863 --> 00:08:19,597
'cause it smells freakin' amazing.
216
00:08:19,599 --> 00:08:21,065
Good. Ready?
217
00:08:21,067 --> 00:08:23,701
Okay.
218
00:08:23,703 --> 00:08:25,136
So pretty much what we're gonna do
219
00:08:25,138 --> 00:08:26,937
is just we're gonna listen
to what the manager has to say
220
00:08:26,939 --> 00:08:28,405
and find out where our sections are.
221
00:08:28,407 --> 00:08:31,542
Okay. Uh, Marissa, do I just sit
down and be one of the girls?
222
00:08:31,544 --> 00:08:32,877
Yeah, you can have a seat with me, baby.
223
00:08:32,879 --> 00:08:35,613
Okay.
224
00:08:35,615 --> 00:08:38,482
Don't be scared, boo.
Don't be scared.
225
00:08:39,752 --> 00:08:40,885
- Hi.
- You guys are... hi.
226
00:08:40,887 --> 00:08:42,319
All right, good morning, ladies.
227
00:08:42,321 --> 00:08:45,156
Everybody's attention.
Hey. Over here, please.
228
00:08:45,158 --> 00:08:47,224
We have 15 girls on the floor today,
229
00:08:47,226 --> 00:08:48,726
and we will go by the ranking today.
230
00:08:48,728 --> 00:08:51,362
First pick today is Desiree.
231
00:08:51,364 --> 00:08:53,397
Whoo! I'm here.
232
00:08:55,935 --> 00:08:57,368
They go by ranking.
233
00:08:57,370 --> 00:08:59,870
You have to look good.
You have to be in shape.
234
00:08:59,872 --> 00:09:01,705
After Desiree is Ashley.
235
00:09:01,707 --> 00:09:03,274
You have to do this every day,
236
00:09:03,276 --> 00:09:05,075
pick... pick your section,
237
00:09:05,077 --> 00:09:06,243
every day, right before work?
238
00:09:06,245 --> 00:09:07,611
Yeah, this is what we do every day.
239
00:09:07,613 --> 00:09:09,413
So you're ranked number one, number two,
240
00:09:09,415 --> 00:09:10,381
and you're...
241
00:09:10,383 --> 00:09:11,949
- Like fifth.
- Fifth?
242
00:09:11,951 --> 00:09:14,285
- Apparently, I'm not up to par.
- You're still awesome.
243
00:09:14,287 --> 00:09:16,253
But you are, though.
244
00:09:17,956 --> 00:09:19,823
How do you... it's crap?
245
00:09:19,825 --> 00:09:21,759
Yeah. It's all politics around here.
246
00:09:21,761 --> 00:09:23,994
They base you on your hair,
on your makeup,
247
00:09:23,996 --> 00:09:25,396
- on your looks, on your fitness.
- Attitude.
248
00:09:25,398 --> 00:09:26,931
On attitude. Things like that.
249
00:09:26,933 --> 00:09:27,865
Service.
250
00:09:27,867 --> 00:09:28,899
So they pretty much tell you
251
00:09:28,901 --> 00:09:30,100
if you're low in ranking,
252
00:09:30,102 --> 00:09:32,469
then you look like
Chewbacca or something, yeah.
253
00:09:32,471 --> 00:09:34,805
I created this performance-based
254
00:09:34,807 --> 00:09:37,308
ranking system to empower the girls,
255
00:09:37,310 --> 00:09:39,710
but this is not what it's all about.
256
00:09:39,712 --> 00:09:41,779
She left out a lot of things,
257
00:09:41,781 --> 00:09:43,647
such as selling merchandise.
258
00:09:45,417 --> 00:09:46,417
Really? Why is that?
259
00:09:46,419 --> 00:09:47,619
They give you a ranking, like,
260
00:09:47,620 --> 00:09:48,953
if you get in good with the managers,
261
00:09:48,955 --> 00:09:50,354
you'll have a good sections
in the restaurant
262
00:09:50,356 --> 00:09:52,489
- and things like that.
- Yeah.
263
00:09:52,491 --> 00:09:54,491
Ready to make some money?
Ready to make our guests happy?
264
00:09:54,493 --> 00:09:56,460
- Whoo!
- All right, let's do this.
265
00:09:56,462 --> 00:09:58,729
I need to do a better job of making sure
266
00:09:58,731 --> 00:10:01,031
that our managers are properly trained
267
00:10:01,033 --> 00:10:02,700
so the girls don't get frustrated
268
00:10:02,702 --> 00:10:03,934
with the ranking system
269
00:10:03,936 --> 00:10:06,737
and to ensure it works
the way I designed it.
270
00:10:12,677 --> 00:10:14,011
You can watch me do the first table,
271
00:10:14,013 --> 00:10:15,212
- then you can do the second table.
- Okay.
272
00:10:15,214 --> 00:10:17,615
Hi, you guys.
What can I get for you today?
273
00:10:20,151 --> 00:10:21,318
For you, sweetheart?
274
00:10:22,554 --> 00:10:24,255
What is going on with the no onions?
275
00:10:28,159 --> 00:10:29,860
Is it a breath thing?
276
00:10:32,430 --> 00:10:34,231
Thank you, guys.
277
00:10:35,567 --> 00:10:37,268
That's really awkward.
278
00:10:37,270 --> 00:10:39,436
I'll do the flirting.
You do the business.
279
00:10:39,438 --> 00:10:41,805
Look at those
delicious cheese sticks.
280
00:10:43,341 --> 00:10:44,742
No, you don't want me
touching your food,
281
00:10:44,744 --> 00:10:46,944
trust me. He doesn't mean that.
282
00:10:46,946 --> 00:10:49,313
- That came out wrong, didn't it?
- That really did.
283
00:10:49,315 --> 00:10:51,849
It's been a little surprising for me
284
00:10:51,851 --> 00:10:53,884
how rusty my skills are.
285
00:10:53,886 --> 00:10:55,986
All right, so now
this is all you right here.
286
00:10:55,988 --> 00:10:57,621
You got it?
287
00:10:57,623 --> 00:11:00,724
- Should we I.D. 'em?
- It's up to you.
288
00:11:03,795 --> 00:11:06,397
All right, guys. Welcome to Twin Peaks.
289
00:11:06,399 --> 00:11:08,232
How's it going?
290
00:11:08,234 --> 00:11:09,500
Doin' good.
291
00:11:09,502 --> 00:11:11,568
Man, those are some incredible tats.
292
00:11:13,605 --> 00:11:15,873
Marissa's an excellent schmoozer,
293
00:11:15,875 --> 00:11:18,142
but I'm a guy.
294
00:11:18,144 --> 00:11:20,611
And I don't know what
to say to these guys
295
00:11:20,613 --> 00:11:22,880
to make them feel good about themselves.
296
00:11:22,882 --> 00:11:26,583
You guys work at a tattoo shop
or something?
297
00:11:28,119 --> 00:11:30,654
So let's start
with a cold beer or somethin'.
298
00:11:30,656 --> 00:11:32,956
What do you say?
299
00:11:32,958 --> 00:11:34,858
Okay.
300
00:11:34,860 --> 00:11:36,393
Bud light.
301
00:11:36,395 --> 00:11:37,861
Comin' right up. Biggest we got.
302
00:11:37,863 --> 00:11:38,829
Yeah, appreciate ya.
303
00:11:38,831 --> 00:11:40,164
Eric is definitely different.
304
00:11:40,166 --> 00:11:41,932
He's awkward. Him following me around,
305
00:11:41,934 --> 00:11:44,335
he definitely hurt my tips.
306
00:11:45,203 --> 00:11:46,303
Y'all, doing all right?
307
00:11:46,305 --> 00:11:47,938
Yeah. Like you to answer
a question for us.
308
00:11:47,940 --> 00:11:50,040
- Okay.
- My friend over here is keen on observation.
309
00:11:51,409 --> 00:11:53,444
Like, they call me fire crotch.
310
00:11:53,446 --> 00:11:54,845
They call you what now?
311
00:11:54,847 --> 00:11:55,979
Fire crotch, 'cause I have flames
312
00:11:55,981 --> 00:11:58,382
coming out of my...
313
00:11:58,384 --> 00:11:59,483
Okay.
314
00:11:59,485 --> 00:12:01,919
One little thing
I did not like about Marissa...
315
00:12:01,921 --> 00:12:05,456
she has a potty mouth.
316
00:12:05,458 --> 00:12:07,257
- Hey, daddy, how you doin'?
- Good. I'm good.
317
00:12:07,259 --> 00:12:10,027
I learned... was it you
who taught me how to do it?
318
00:12:10,929 --> 00:12:12,229
Yeah. Yeah.
319
00:12:13,299 --> 00:12:15,532
She uses curse words...
320
00:12:15,534 --> 00:12:16,934
in almost every sentence.
321
00:12:16,936 --> 00:12:18,635
Have you met Shut The? As in...
322
00:12:20,805 --> 00:12:22,439
I tried barbecuing the other day.
323
00:12:25,310 --> 00:12:27,277
These guys right here,
you gotta talk dirty to them.
324
00:12:27,279 --> 00:12:28,445
They like when you talk dirty.
325
00:12:28,447 --> 00:12:29,847
- Oh, do we?
- Yeah.
326
00:12:32,650 --> 00:12:34,918
They're, like, really weird-ass people.
327
00:12:37,822 --> 00:12:38,756
Oh.
328
00:12:38,758 --> 00:12:41,024
We do push the edge of the envelope
329
00:12:41,026 --> 00:12:43,594
when it comes to being sexy
and having fun,
330
00:12:43,596 --> 00:12:45,562
but that is just not acceptable
331
00:12:45,564 --> 00:12:47,698
to the image of a Twin Peaks girl.
332
00:12:47,700 --> 00:12:48,932
All right, so talk to me.
333
00:12:48,934 --> 00:12:51,535
Any questions
on anything that's going on?
334
00:12:51,537 --> 00:12:53,637
You know, not just, like,
how to do the job,
335
00:12:53,639 --> 00:12:55,005
but, like, what really happens
336
00:12:55,007 --> 00:12:56,273
in a restaurant like this.
337
00:12:56,275 --> 00:12:58,208
You don't want to interact
338
00:12:58,210 --> 00:12:59,843
with the girls more than you should,
339
00:12:59,845 --> 00:13:01,578
because they're not your friends.
340
00:13:01,580 --> 00:13:02,813
So when you tell them
341
00:13:02,815 --> 00:13:04,848
you're making a really nice
tip off this guy,
342
00:13:04,850 --> 00:13:06,083
first thing they're gonna do
343
00:13:06,085 --> 00:13:07,418
is go over there and start
hanging out with that guy
344
00:13:07,420 --> 00:13:08,452
and take... take your money.
345
00:13:08,454 --> 00:13:09,920
Sounds like it's cutthroat.
346
00:13:09,922 --> 00:13:11,455
Yeah, you have to understand that
347
00:13:11,457 --> 00:13:13,323
the ranking report is @#$%.
348
00:13:13,325 --> 00:13:15,626
There's people that
don't do a damn thing
349
00:13:15,628 --> 00:13:17,127
for themselves but are high in ranking,
350
00:13:17,129 --> 00:13:18,662
and the people that do
do everything for themselves
351
00:13:18,664 --> 00:13:19,763
are low in ranking.
352
00:13:19,765 --> 00:13:21,532
So it's like, "you mean to tell me that"
353
00:13:21,534 --> 00:13:23,667
"that skanky-ass ho over there"
354
00:13:23,669 --> 00:13:26,236
"looks better than me..."
355
00:13:26,238 --> 00:13:27,471
And the thing about this place is like,
356
00:13:27,473 --> 00:13:30,040
with being almost half-naked,
a lot of guys
357
00:13:30,042 --> 00:13:32,342
will make you feel really uncomfortable.
358
00:13:32,344 --> 00:13:34,311
- Right. - What you do here is
you wait on your table,
359
00:13:34,313 --> 00:13:36,280
so you gotta put on this happy face.
360
00:13:36,282 --> 00:13:37,714
"Hey, guys. Doin' all right?"
361
00:13:37,716 --> 00:13:39,516
"Everything good? Yay!"
362
00:13:41,953 --> 00:13:43,287
"I don't even want
to wait on him anymore."
363
00:13:43,289 --> 00:13:45,122
Has anybody ever, like, tried to...
364
00:13:45,124 --> 00:13:46,457
- Yeah!
- get weird with you?
365
00:13:46,459 --> 00:13:47,858
Oh, yeah, all the time.
It happens all the time.
366
00:13:47,860 --> 00:13:49,026
Follow you out when you leave at night
367
00:13:49,028 --> 00:13:50,527
- or something like that?
- Not only follow you out,
368
00:13:50,529 --> 00:13:51,662
but you get a lot of creepers.
369
00:13:51,664 --> 00:13:52,963
You get a lot of people
that come in here
370
00:13:52,965 --> 00:13:54,531
that wanna take you home,
371
00:13:54,533 --> 00:13:55,866
give you offers to sleep with you.
372
00:13:55,868 --> 00:13:57,100
- That wanna hang out...
- Really?
373
00:13:57,102 --> 00:13:58,702
- Yeah, dude.
- God.
374
00:13:58,704 --> 00:13:59,736
You'd be surprised.
375
00:13:59,738 --> 00:14:00,971
I've always known
376
00:14:00,973 --> 00:14:02,873
that a customer might cross the line.
377
00:14:02,875 --> 00:14:06,376
But it might be happening
more than I even realized.
378
00:14:06,378 --> 00:14:08,512
Women that work here, we wait tables,
379
00:14:08,514 --> 00:14:10,047
we do what we have to do.
380
00:14:10,049 --> 00:14:11,415
We're doing it for school,
381
00:14:11,417 --> 00:14:13,150
and we're doing it because
we need to pay our bills.
382
00:14:13,152 --> 00:14:15,919
We're not doing it because
we like showing our boobs off.
383
00:14:15,921 --> 00:14:17,988
I learned a lot today on this job.
384
00:14:17,990 --> 00:14:21,158
There's a bunch of inappropriate
behavior going on,
385
00:14:21,160 --> 00:14:24,061
and I need to take care of all of it.
386
00:14:31,736 --> 00:14:34,738
It's extremely disappointing
to hear from Marissa
387
00:14:34,740 --> 00:14:36,273
how much of a problem
388
00:14:36,275 --> 00:14:40,077
some of our customers'
behavior has been.
389
00:14:40,079 --> 00:14:42,913
I want to find out how a Twin Peaks girl
390
00:14:42,915 --> 00:14:45,883
handles a customer who crosses the line.
391
00:14:45,885 --> 00:14:47,150
We train for this.
392
00:14:47,152 --> 00:14:48,919
So I'm gonna engineer a scenario
393
00:14:48,921 --> 00:14:51,922
so it happens right in front of me.
394
00:14:51,924 --> 00:14:53,090
I'm gonna need some help for that.
395
00:14:54,360 --> 00:14:55,626
Hello?
396
00:14:55,628 --> 00:14:56,827
Can you come help me?
397
00:14:56,829 --> 00:14:58,262
Absolutely.
398
00:15:08,900 --> 00:15:12,206
Randy DeWitt, CEO
and cofounder of Twin Peaks,
399
00:15:12,208 --> 00:15:14,876
is a boss undercover in his own company.
400
00:15:14,878 --> 00:15:16,711
- Are you Marissa?
- Yes, I am.
401
00:15:16,713 --> 00:15:18,546
So far, he's met a sassy server
402
00:15:18,548 --> 00:15:20,681
who's exposed a serious problem
in his company.
403
00:15:20,683 --> 00:15:22,183
You get a lot of people
that come in here
404
00:15:22,185 --> 00:15:23,818
that want to take you home,
405
00:15:23,820 --> 00:15:25,453
give you offers to sleep with you.
406
00:15:25,455 --> 00:15:27,121
- Really?
- Yeah, dude.
407
00:15:27,123 --> 00:15:28,523
Can you come help me?
408
00:15:28,525 --> 00:15:30,391
Right now, he's
waiting on a secret weapon
409
00:15:30,393 --> 00:15:32,693
to help him with his journey.
410
00:15:39,401 --> 00:15:41,302
I'm calling in my lifeline
411
00:15:41,304 --> 00:15:44,906
to bring another set of eyes
to my undercover experience.
412
00:15:46,376 --> 00:15:49,210
And there's only one man for the job.
413
00:15:51,814 --> 00:15:53,347
Hey, man!
414
00:15:53,349 --> 00:15:54,715
- How you doing?
- Good to see you.
415
00:15:54,717 --> 00:15:56,217
Good to see you.
416
00:15:56,219 --> 00:15:58,553
Coby's the right
person for this job because
417
00:15:58,555 --> 00:15:59,921
he's already gone undercover,
418
00:15:59,923 --> 00:16:03,291
and he witnessed first-hand
inappropriate behavior
419
00:16:03,293 --> 00:16:05,092
in one of his restaurants.
420
00:16:05,094 --> 00:16:06,461
Well, how's it going so far, man?
421
00:16:06,463 --> 00:16:09,163
I... I'm finding out we have some policies
422
00:16:09,165 --> 00:16:10,731
that we might want to change.
423
00:16:10,733 --> 00:16:14,969
And, um, I know we train
the Twin Peaks girls
424
00:16:14,971 --> 00:16:16,637
on how to handle a customer
425
00:16:16,639 --> 00:16:18,639
who's wanting to cross the line.
426
00:16:18,641 --> 00:16:21,509
And I just want to see
that our training's effective.
427
00:16:21,511 --> 00:16:24,812
And I need someone
who's willing to go in there
428
00:16:24,814 --> 00:16:27,615
undercover and cross the line.
429
00:16:27,617 --> 00:16:28,883
Okay.
430
00:16:28,885 --> 00:16:30,184
And I think you'rethe right guy for the job.
431
00:16:30,186 --> 00:16:31,486
I know it's a lot to ask.
432
00:16:31,488 --> 00:16:33,054
Are you feeling it?
433
00:16:33,056 --> 00:16:34,622
I'll do it for you, Randy.
434
00:16:34,624 --> 00:16:36,090
- Really?
- I'll do it for the brand.
435
00:16:36,092 --> 00:16:38,292
So, you know, Coby, look, I mean,
436
00:16:38,294 --> 00:16:39,994
I recognize you right off the bat.
437
00:16:39,996 --> 00:16:41,195
Right.
438
00:16:41,197 --> 00:16:43,431
I'm thinking
we ought to shave your head.
439
00:16:43,433 --> 00:16:45,700
Really?
440
00:16:45,702 --> 00:16:47,001
Your hair will grow back.
441
00:16:47,003 --> 00:16:48,803
All right, before I change my mind.
442
00:16:48,805 --> 00:16:50,771
- Let's go.
- Yeah, that's right.
443
00:16:50,773 --> 00:16:52,673
All right.
444
00:16:55,545 --> 00:16:56,978
Ow. Ooh, ow!
445
00:16:56,980 --> 00:16:59,013
Well, at least my gray is going away.
446
00:16:59,015 --> 00:17:01,048
It's coming off nice.
447
00:17:02,618 --> 00:17:05,353
Last bit, Coby.
448
00:17:05,355 --> 00:17:06,487
We're done.
449
00:17:06,489 --> 00:17:08,823
I think you better
do your beard yourself.
450
00:17:18,267 --> 00:17:19,267
What do you think?
451
00:17:19,269 --> 00:17:20,434
Whoa!
452
00:17:20,436 --> 00:17:21,569
How'd I turn out?
453
00:17:21,571 --> 00:17:22,770
Is that really you?
454
00:17:22,772 --> 00:17:25,106
- It's me.
- Oh, my God.
455
00:17:25,108 --> 00:17:27,275
So this is what I want you to do.
456
00:17:27,277 --> 00:17:28,776
I'm gonna be a bartender today.
457
00:17:28,778 --> 00:17:30,511
Okay. So just come in,
458
00:17:30,513 --> 00:17:31,679
sit at the bar,
459
00:17:31,681 --> 00:17:32,813
and do your thing.
460
00:17:32,815 --> 00:17:34,148
Okay. All right.
461
00:17:34,150 --> 00:17:35,249
- I gotta go, man.
- All right.
462
00:17:35,251 --> 00:17:36,217
- See you later.
- I'll see you there.
463
00:17:36,219 --> 00:17:37,852
- All right. You bet.
- All right.
464
00:17:43,191 --> 00:17:44,892
Today, I'm in Frisco, Texas,
465
00:17:44,894 --> 00:17:47,028
and I'm going to be bartending.
466
00:17:47,030 --> 00:17:49,330
Hello. How are you guys?
467
00:17:49,332 --> 00:17:50,464
So at Twin Peaks
468
00:17:50,466 --> 00:17:51,832
we have really lively bars,
469
00:17:51,834 --> 00:17:54,835
and they sell a lot of alcohol.
470
00:17:54,837 --> 00:17:57,104
We train our Twin Peaks girls
471
00:17:57,106 --> 00:17:59,707
on how to handle a customer
who wants to cross the line.
472
00:17:59,709 --> 00:18:01,108
Lookin' for Chloe.
473
00:18:01,110 --> 00:18:02,810
Chloe? Right back behind the bar.
474
00:18:02,812 --> 00:18:03,911
Blonde. Blonde hair.
475
00:18:03,913 --> 00:18:05,313
All right.
476
00:18:05,315 --> 00:18:07,915
So I've asked Coby Brooks to come and be
477
00:18:07,917 --> 00:18:09,884
that unruly customer.
478
00:18:09,886 --> 00:18:12,853
I'm hoping that the training
has been delivered
479
00:18:12,855 --> 00:18:14,121
to this bartender,
480
00:18:14,123 --> 00:18:16,490
because we're gonna put her to the test.
481
00:18:16,492 --> 00:18:17,992
This is Chloe. Hi.
482
00:18:17,994 --> 00:18:19,727
How are you? Eric West.
483
00:18:19,729 --> 00:18:21,562
- Eric West. Nice to meet you.
- Yep.
484
00:18:21,564 --> 00:18:23,831
- Nice to meet you.
- You look great.
485
00:18:23,833 --> 00:18:25,666
- Definitely first-day ready.
- You know what we're doing today?
486
00:18:25,668 --> 00:18:27,401
- Yes, I am gonna...
- Me? I don't know about that.
487
00:18:27,403 --> 00:18:29,203
You're gonna be "day in the life of me""
488
00:18:29,205 --> 00:18:31,138
- so you're lucky.
- Okay.
489
00:18:31,140 --> 00:18:32,440
Tell me about you.
490
00:18:32,442 --> 00:18:35,042
Um, well, I mean,
I'm originally from California.
491
00:18:35,044 --> 00:18:36,277
I'm going to school.
492
00:18:36,279 --> 00:18:38,346
I'm going to school
for accounting and finance.
493
00:18:38,348 --> 00:18:40,548
But I'm a bartender here at Twin Peaks.
494
00:18:40,550 --> 00:18:43,884
So my responsibilities
are making everyone's drinks.
495
00:18:43,886 --> 00:18:46,520
So that's my responsibility.
496
00:18:46,522 --> 00:18:49,423
So basically, whenever
a guest sits down at our bar,
497
00:18:49,425 --> 00:18:50,691
you say, can I get you a dirty blonde
498
00:18:50,693 --> 00:18:51,792
or a naughty brunette?
499
00:18:51,794 --> 00:18:53,628
- Okay.
- Okay?
500
00:18:55,197 --> 00:18:57,264
Hi! My name is Chloe.
501
00:18:57,266 --> 00:18:58,599
Did you want something to eat?
502
00:18:58,601 --> 00:19:00,735
Can I get the, uh...
503
00:19:00,737 --> 00:19:01,702
Hangover burger?
504
00:19:01,704 --> 00:19:03,904
Okay. I'll get that right out.
505
00:19:03,906 --> 00:19:06,440
When I first noticed
Coby sitting at the bar already,
506
00:19:06,442 --> 00:19:10,077
wow, my heart started
to beat a little bit faster.
507
00:19:11,213 --> 00:19:14,015
Chloe. Hey...
508
00:19:14,017 --> 00:19:15,716
this has... this has eggs on it?
509
00:19:15,718 --> 00:19:17,618
Yeah. Is that the hangover?
510
00:19:17,620 --> 00:19:18,853
I'm allergic to eggs. I can't eat eggs.
511
00:19:18,855 --> 00:19:21,322
- Oh, no!
- What do you recommend?
512
00:19:21,324 --> 00:19:23,824
I recommend... do you like chicken?
513
00:19:23,826 --> 00:19:25,359
A chicken sandwich?
514
00:19:25,361 --> 00:19:27,028
- I'll try it.
- Wanna do that?
515
00:19:27,030 --> 00:19:29,797
That... I want it just room temperature.
516
00:19:29,799 --> 00:19:31,098
Yeah, it's room temperature.
517
00:19:31,100 --> 00:19:33,401
When Chloe first
interacted with Robert,
518
00:19:33,403 --> 00:19:34,969
who was Coby Brooks,
519
00:19:34,971 --> 00:19:36,737
it started off on the wrong foot.
520
00:19:36,739 --> 00:19:38,572
He immediately got into it with her.
521
00:19:38,574 --> 00:19:42,677
I got a little mental
phobia thing going on.
522
00:19:42,679 --> 00:19:45,413
I've had three blonde ex-wives.
523
00:19:45,415 --> 00:19:48,315
- Sure.
- Can I get a brunette to wait on me?
524
00:19:48,317 --> 00:19:49,650
- Okay. Right on.
- Is that all right?
525
00:19:49,652 --> 00:19:50,885
I'll get Lauren to take care of you.
526
00:19:50,887 --> 00:19:52,620
All right. I mean, you're hot.
527
00:19:52,622 --> 00:19:54,121
But I just...
528
00:19:54,123 --> 00:19:56,157
I don't take any offense.
529
00:19:56,159 --> 00:19:57,124
I got a mental block.
530
00:19:57,126 --> 00:19:58,192
Okay, no problem.
531
00:19:58,194 --> 00:20:00,995
- Thank you.
- You're welcome.
532
00:20:00,997 --> 00:20:01,962
Um, the guy with the denim vest
533
00:20:01,964 --> 00:20:03,464
- sitting in seat 20...
- Yes.
534
00:20:03,466 --> 00:20:05,366
He has an issue with blondes.
535
00:20:05,368 --> 00:20:07,935
So he wants you to wait on him.
536
00:20:07,937 --> 00:20:09,670
- Which is totally fine.
- Yeah.
537
00:20:09,672 --> 00:20:11,539
- So he's gonna...
- Interesting.
538
00:20:11,541 --> 00:20:12,807
You're gonna wait on him from now on.
539
00:20:12,809 --> 00:20:13,941
Just be really, really nice.
540
00:20:13,943 --> 00:20:14,942
- Okay.
- Okay?
541
00:20:14,944 --> 00:20:16,944
So any shots that you usually make
542
00:20:16,946 --> 00:20:18,412
is a three-two.
543
00:20:18,414 --> 00:20:21,682
So I just put a three of the vanilla,
544
00:20:21,684 --> 00:20:24,118
and I'm gonna cap it.
545
00:20:27,290 --> 00:20:29,423
Hey, Chloe!
546
00:20:29,425 --> 00:20:30,758
I saw you shaking a drink.
547
00:20:30,760 --> 00:20:32,026
That's the best thing.
548
00:20:32,028 --> 00:20:33,127
What now?
549
00:20:33,129 --> 00:20:34,295
Saw you shaking that drink.
550
00:20:34,297 --> 00:20:35,529
It's the best thing blondes can do.
551
00:20:35,531 --> 00:20:37,398
- Thank you.
- What'd he say?
552
00:20:37,400 --> 00:20:39,166
He said shaking the drink
553
00:20:39,168 --> 00:20:41,368
is the best thing blondes can do.
554
00:20:41,370 --> 00:20:43,137
That is not okay.
555
00:20:43,139 --> 00:20:45,039
This guy is being a jerk, okay?
556
00:20:45,041 --> 00:20:46,107
I'll give him another chance,
557
00:20:46,109 --> 00:20:47,775
but if he pulls anything again, he's...
558
00:20:47,777 --> 00:20:49,343
- I... I'm gonna let the managers know.
- Okay.
559
00:20:49,345 --> 00:20:50,644
Hi.
560
00:20:50,646 --> 00:20:52,446
You're not near as attractive as Chloe.
561
00:20:52,448 --> 00:20:55,616
Not by a long shot.
562
00:20:59,654 --> 00:21:00,921
Sure.
563
00:21:02,991 --> 00:21:04,492
Oh, I'm sorry.
564
00:21:04,494 --> 00:21:05,960
No problem.
565
00:21:08,130 --> 00:21:11,165
Every interaction
that she had with him,
566
00:21:11,167 --> 00:21:13,968
it just started to build and build.
567
00:21:13,970 --> 00:21:16,403
My boyfriend has never
seen it before, ever.
568
00:21:16,405 --> 00:21:17,772
Can you believe that?
569
00:21:17,774 --> 00:21:20,207
He hasn't seen Mean Girls.
570
00:21:25,180 --> 00:21:27,448
Well, you guys were talking
loud enough for me to hear,
571
00:21:27,450 --> 00:21:28,649
so I'm just listening.
572
00:21:31,720 --> 00:21:33,220
You learn more by listening.
573
00:21:34,523 --> 00:21:35,856
Oh, no! I don't mind [...].
574
00:21:35,858 --> 00:21:37,958
I'm not a [...].
I guess he's stereotyping.
575
00:21:37,960 --> 00:21:39,093
Like he was saying
576
00:21:39,095 --> 00:21:40,561
I was stereotyping blondes earlier.
577
00:21:41,530 --> 00:21:43,697
Well, seems like
we're both in the same boat.
578
00:21:49,738 --> 00:21:52,473
You were saying that wasn't
an intelligent conversation.
579
00:21:52,475 --> 00:21:53,541
What's going on?
580
00:21:53,543 --> 00:21:55,476
Can you take care of this guy?
581
00:21:55,478 --> 00:21:57,344
This guy's being a jerk.
582
00:21:57,346 --> 00:21:58,679
I haven't done anything.
583
00:21:58,681 --> 00:22:00,514
He doesn't want me to serve him
584
00:22:00,516 --> 00:22:01,816
'cause I'm blonde.
585
00:22:01,818 --> 00:22:02,917
That's not bad.
586
00:22:02,919 --> 00:22:04,084
A little over the line, isn't it?
587
00:22:04,086 --> 00:22:05,886
He says the only thing
588
00:22:05,888 --> 00:22:07,888
that any blonde can do correctly
589
00:22:07,890 --> 00:22:09,423
is make a drink.
590
00:22:10,759 --> 00:22:12,693
He's upsetting...
591
00:22:14,296 --> 00:22:16,330
All right, if that's the way you feel.
592
00:22:17,299 --> 00:22:19,466
Can I finish my beer?
593
00:22:19,468 --> 00:22:21,168
Um, no.
594
00:22:21,170 --> 00:22:22,603
I think you need to leave.
595
00:22:22,605 --> 00:22:25,306
That guy is such a user.
596
00:22:34,593 --> 00:22:36,563
This guy is being a jerk.
597
00:22:36,565 --> 00:22:38,165
I haven't done anything.
598
00:22:39,167 --> 00:22:40,934
He's upsetting...
599
00:22:42,670 --> 00:22:45,038
All right, if that's the way you feel.
600
00:22:46,274 --> 00:22:47,641
Can I finish my beer?
601
00:22:47,643 --> 00:22:50,310
Um, no, I think you need to leave.
602
00:22:50,312 --> 00:22:52,512
All right.
603
00:22:52,514 --> 00:22:55,515
I'm so happy, because I just saw
604
00:22:55,517 --> 00:22:57,050
our training in action.
605
00:22:57,052 --> 00:23:01,321
I guess I need to find
a new watering hole.
606
00:23:01,323 --> 00:23:03,490
Whoo!
607
00:23:04,492 --> 00:23:07,394
Is there, like, training you're getting
608
00:23:07,396 --> 00:23:10,564
about, like, "how do I deal
with these kind of people?"
609
00:23:10,566 --> 00:23:11,899
Um, yeah. There's a lot of things
610
00:23:11,901 --> 00:23:13,400
that you have to know how to deal with.
611
00:23:13,402 --> 00:23:17,237
I deal with jerky guys all the time.
612
00:23:17,239 --> 00:23:18,572
- And it's just over the top.
- Once a month?
613
00:23:18,574 --> 00:23:20,107
- Once a week? Once a day?
- Oh, no.
614
00:23:20,109 --> 00:23:21,642
Probably, like, once a day,
615
00:23:21,644 --> 00:23:23,777
there's one, you know, drunk...
616
00:23:23,779 --> 00:23:25,178
you know, loser,
617
00:23:25,180 --> 00:23:27,514
who just decides to make, you know,
618
00:23:27,516 --> 00:23:29,850
- rude comments and be disrespectful.
- Yeah.
619
00:23:29,852 --> 00:23:31,652
- Right.
- I mean, if somebody comes up to me
620
00:23:31,654 --> 00:23:34,888
and asks, "oh, are
your boobs real or fake""
621
00:23:34,890 --> 00:23:36,023
I'm offended.
622
00:23:36,025 --> 00:23:37,958
You know, and I get that so much.
623
00:23:37,960 --> 00:23:40,827
- Guys just don't know where to draw
the line. - Right.
624
00:23:40,829 --> 00:23:43,263
And it's one thing
if you're like kind of
625
00:23:43,265 --> 00:23:45,165
making, like, rude comments to me.
626
00:23:45,167 --> 00:23:46,700
- I can blow that off.
- Right.
627
00:23:46,702 --> 00:23:49,303
But once you start being
a jerk to my other guests
628
00:23:49,305 --> 00:23:50,504
and ruining their time,
629
00:23:50,506 --> 00:23:51,872
that's when you gotta leave my bar.
630
00:23:51,874 --> 00:23:54,408
What an amazing employee.
631
00:23:54,410 --> 00:23:55,609
Okay, we gotta get back behind the bar.
632
00:23:55,611 --> 00:23:56,777
- So let's go.
- Okay, let's go.
633
00:23:56,779 --> 00:23:59,146
She knows every
nuance of our training.
634
00:23:59,148 --> 00:24:01,048
I'd describe her
as grace under pressure.
635
00:24:01,050 --> 00:24:03,417
Look at everybody smiling
at the end of the bar now.
636
00:24:03,419 --> 00:24:04,818
I know!
637
00:24:13,395 --> 00:24:16,229
I'm in Round Rock, Texas, today,
and I'm gonna be a bar back.
638
00:24:17,699 --> 00:24:19,099
We wanna be the employer of choice
639
00:24:19,101 --> 00:24:20,334
to the attractive girls
640
00:24:20,336 --> 00:24:22,269
who might want to work
in our restaurant.
641
00:24:22,271 --> 00:24:23,971
So we've designed their position
642
00:24:23,973 --> 00:24:27,541
to eliminate any of the heavy
lifting or dirty work.
643
00:24:27,543 --> 00:24:30,377
So today, I'm hoping to see
that this bar back
644
00:24:30,379 --> 00:24:32,179
is dedicated to the cause.
645
00:24:32,181 --> 00:24:33,880
He knows his mission is to support
646
00:24:33,882 --> 00:24:36,016
his Twin Peaks girl bartenders.
647
00:24:36,018 --> 00:24:38,018
- Hello.
- Hey, what's up, man?
648
00:24:38,020 --> 00:24:40,053
- Kale. Nice to meet you.
- I'm Eric.
649
00:24:40,055 --> 00:24:41,054
I'm a bar back here.
650
00:24:41,056 --> 00:24:43,090
What we do is clean, basically.
651
00:24:43,092 --> 00:24:45,125
We stock the beer.
You got the mugs here.
652
00:24:45,127 --> 00:24:47,661
First thing we're gonna do
is get these glasses set up.
653
00:24:49,397 --> 00:24:50,397
- Just like that.
- Whoa!
654
00:24:50,399 --> 00:24:51,498
Just grab it. Be careful.
655
00:24:51,500 --> 00:24:52,666
Pretty dang heavy.
656
00:24:54,837 --> 00:24:55,836
I'll go ahead and set this one up,
657
00:24:55,838 --> 00:24:56,970
and I'll show you the pattern.
658
00:24:56,972 --> 00:24:58,005
We do the handles on the outside,
659
00:24:58,007 --> 00:24:59,206
and then two middle ones,
660
00:24:59,208 --> 00:25:00,907
the handles will meet,
and then it's the same...
661
00:25:00,909 --> 00:25:01,975
Why does that matter?
662
00:25:01,977 --> 00:25:03,076
You know, it spaces them out evenly,
663
00:25:03,078 --> 00:25:04,344
so they get colder and colder.
664
00:25:04,346 --> 00:25:05,312
Okay.
665
00:25:05,314 --> 00:25:06,713
Go ahead and grab another rack.
666
00:25:06,715 --> 00:25:08,515
- Got it.
- And I'll let you do the rest, man.
667
00:25:08,517 --> 00:25:11,251
- Oh, man.
- I'm gonna take this one back here.
668
00:25:12,186 --> 00:25:13,387
Oop, no. On the inside.
669
00:25:13,389 --> 00:25:14,955
- Oh, yeah.
- Handles on the outside.
670
00:25:14,957 --> 00:25:16,023
Then handle inside.
671
00:25:16,025 --> 00:25:17,224
Oh, wow.
672
00:25:17,226 --> 00:25:18,658
They get slippery.
673
00:25:19,794 --> 00:25:21,528
You keep it going.
I'll come back and check on you.
674
00:25:21,530 --> 00:25:22,729
Just keep going?
675
00:25:22,731 --> 00:25:24,798
Ohh! Dang.
676
00:25:24,800 --> 00:25:27,701
I'm not sure if Eric
has any restaurant experience.
677
00:25:29,671 --> 00:25:31,972
Sorry. My bad!
678
00:25:31,974 --> 00:25:34,007
This guy's already broken,
like, two mugs... it's crazy.
679
00:25:34,009 --> 00:25:35,209
All right, I'm gonna take this.
680
00:25:35,210 --> 00:25:36,443
- Cool.
- That job is good to go, yeah.
681
00:25:36,445 --> 00:25:39,146
Remember, man,it's always good to hustle.
682
00:25:39,148 --> 00:25:41,148
Next, we're gonna check these kegs.
683
00:25:41,150 --> 00:25:42,449
Just go ahead and get this right here.
684
00:25:42,451 --> 00:25:43,750
- This one?
- Yeah, little baby keg.
685
00:25:43,752 --> 00:25:45,352
What do I do, twist it that way?
686
00:25:45,354 --> 00:25:46,620
- Just twist, yeah. Left...
- Really?
687
00:25:47,823 --> 00:25:50,424
- Man, you sure it goes this way?
- Yep.
688
00:25:50,426 --> 00:25:51,658
By the time I'm done with Eric today,
689
00:25:51,660 --> 00:25:53,326
I want him to have
calluses on his hands.
690
00:25:53,328 --> 00:25:54,528
Want him to toughen up, man.
691
00:25:54,530 --> 00:25:56,063
Just be a man, basically.
692
00:25:56,065 --> 00:25:57,497
You gonna take a break or anything?
693
00:25:57,499 --> 00:25:59,566
Nah, man, you just work.
You don't take no breaks.
694
00:25:59,568 --> 00:26:01,735
Man, I feel like I went to the gym.
695
00:26:01,737 --> 00:26:03,570
Oh, my God!
696
00:26:03,572 --> 00:26:05,605
It's a lot more physical than I thought.
697
00:26:05,607 --> 00:26:08,041
Next, we need some more mugs.
698
00:26:08,043 --> 00:26:09,609
The mugs, we're gonna
put 'em... yeah, right here.
699
00:26:09,611 --> 00:26:11,111
- Usually, in the morning...
- Oh, I get it.
700
00:26:11,113 --> 00:26:12,679
That goes straight through to the bar.
701
00:26:12,681 --> 00:26:14,314
- Exactly, yeah.
- Just go as fast as you can.
702
00:26:14,316 --> 00:26:15,415
- Keep these mugs cold.
- All right.
703
00:26:15,417 --> 00:26:16,817
I'm gonna go and check the bar.
704
00:26:16,819 --> 00:26:19,186
All right. I'm movin'.
705
00:26:19,188 --> 00:26:21,354
Ow!
706
00:26:21,356 --> 00:26:22,556
Yikes.
707
00:26:22,558 --> 00:26:24,724
I don't want that door
to open and somebody...
708
00:26:24,726 --> 00:26:25,792
Watch out!
709
00:26:25,794 --> 00:26:26,860
Ahh.
710
00:26:26,862 --> 00:26:28,562
You're fired.
711
00:26:28,564 --> 00:26:30,564
Sorry about that.
712
00:26:30,566 --> 00:26:32,065
Fell off the edge there.
713
00:26:32,067 --> 00:26:33,366
Totally my bad.
714
00:26:33,368 --> 00:26:34,501
It's all good, man.
We'll just get you a broom.
715
00:26:34,503 --> 00:26:35,902
- Ay ay ay.
- You have this mug right here.
716
00:26:35,904 --> 00:26:37,070
- It's all broken glass and stuff.
- Okay.
717
00:26:37,072 --> 00:26:39,739
Man...
718
00:26:43,178 --> 00:26:44,945
So I break a beer mug,
719
00:26:44,947 --> 00:26:47,514
and I knew it was up to me
to get it fixed.
720
00:26:47,516 --> 00:26:50,350
- Kale, Kale.
- That bottom one is messed up.
721
00:26:51,320 --> 00:26:52,986
But I notice the Twin Peaks girls
722
00:26:52,988 --> 00:26:55,088
didn't lift a finger to try to help.
723
00:26:55,090 --> 00:26:57,524
Try to get these
so they get some ice too.
724
00:26:58,392 --> 00:27:00,093
Don't you girls want to do this?
725
00:27:00,095 --> 00:27:01,428
That's so cute.
726
00:27:01,430 --> 00:27:02,963
Pass.
727
00:27:02,965 --> 00:27:03,997
No chance, huh?
728
00:27:03,999 --> 00:27:05,465
No.
729
00:27:05,467 --> 00:27:06,867
I need to find a
way to motivate Eric,
730
00:27:06,869 --> 00:27:08,101
'cause he's moving so slow, man.
731
00:27:08,103 --> 00:27:09,236
These girls are gonna start
yelling at us,
732
00:27:09,238 --> 00:27:10,837
and it's not fun.
733
00:27:12,740 --> 00:27:13,974
You're cutting fruit next.
734
00:27:13,976 --> 00:27:15,342
- What you're gonna do...
- Okay.
735
00:27:15,344 --> 00:27:16,476
- Place it right on the s...
- Like that?
736
00:27:16,478 --> 00:27:18,378
Yeah. Now you push it...
737
00:27:18,380 --> 00:27:19,579
There you go, man wow! That's fast.
738
00:27:19,581 --> 00:27:20,881
Yeah, just keep going. I notice,
739
00:27:20,883 --> 00:27:22,716
- when we're in there working...
- Mm-hmm.
740
00:27:22,718 --> 00:27:24,184
these girls are just
standing there talking.
741
00:27:24,186 --> 00:27:25,385
Yeah.
742
00:27:25,387 --> 00:27:27,020
I got so mad at Stacey the other day.
743
00:27:27,022 --> 00:27:28,822
She picks up a box of straws
744
00:27:28,824 --> 00:27:30,490
and... upside down.
745
00:27:31,994 --> 00:27:33,527
Well, that's all they do, man.
They're the personality.
746
00:27:33,529 --> 00:27:34,895
They're the ones that bring 'em in.
747
00:27:34,897 --> 00:27:35,996
An it pays my bills,
748
00:27:35,998 --> 00:27:37,230
and it's getting me through school.
749
00:27:37,232 --> 00:27:39,032
And I... I'm really grateful for that.
750
00:27:39,034 --> 00:27:41,101
But you know, I think
that might make them lazy.
751
00:27:41,103 --> 00:27:42,802
Personally, I know if I ran a business,
752
00:27:42,804 --> 00:27:44,137
I probably wouldn't do it like that.
753
00:27:44,139 --> 00:27:46,573
'Cause, I mean, you gotta
treat people right.
754
00:27:46,575 --> 00:27:47,974
That's the only thing you can do.
755
00:27:47,976 --> 00:27:49,809
You just hope that they treat you
756
00:27:49,811 --> 00:27:52,012
with the same amount
of respect that you give them.
757
00:27:52,014 --> 00:27:53,280
Yeah.
758
00:27:53,282 --> 00:27:55,415
Working with Kale today was eye-opening.
759
00:27:55,417 --> 00:27:56,850
We worked really hard.
760
00:27:56,852 --> 00:27:59,953
And we let the girls
continue to look pretty,
761
00:27:59,955 --> 00:28:01,821
treat 'em like princesses,
762
00:28:01,823 --> 00:28:03,924
and they take it for granted.
763
00:28:03,926 --> 00:28:06,126
Like, the girls, they're
put on a pedestal, you know.
764
00:28:06,128 --> 00:28:07,260
They're here to attract the guys.
765
00:28:07,262 --> 00:28:08,728
The back of the house, like, we're...
766
00:28:08,730 --> 00:28:10,497
- we're like the team who, like,
keeps them going. - Yeah.
767
00:28:10,499 --> 00:28:12,399
I've gone to great lengths to make sure
768
00:28:12,401 --> 00:28:15,235
that our Twin Peaks girls
feel respected.
769
00:28:15,237 --> 00:28:16,970
But, you know, seeing this in action
770
00:28:16,972 --> 00:28:21,174
is making me wonder
if I'm showing the same respect
771
00:28:21,176 --> 00:28:24,010
for the back of the house.
772
00:28:24,012 --> 00:28:24,978
Where you going to school?
773
00:28:24,980 --> 00:28:26,346
Right across the street here
774
00:28:26,348 --> 00:28:28,315
at the art institute...going for animation, man.
775
00:28:28,317 --> 00:28:29,649
- Oh, wow.
- Yeah.
776
00:28:29,651 --> 00:28:30,984
I just like making up
characters, you know.
777
00:28:30,986 --> 00:28:32,386
Character development, storytelling.
778
00:28:32,387 --> 00:28:34,187
- Uh-huh.
- You know, I probably wouldn't make
779
00:28:34,189 --> 00:28:35,322
a whole lot of money doing it,
780
00:28:35,324 --> 00:28:36,556
but it's just something I want to do.
781
00:28:36,558 --> 00:28:38,191
If I can make a living making cartoons,
782
00:28:38,193 --> 00:28:40,360
like, that would be
a dream job right there.
783
00:28:40,362 --> 00:28:42,662
So your school,
how many years is that thing?
784
00:28:42,664 --> 00:28:43,930
Three years.
785
00:28:43,932 --> 00:28:45,098
I've been eating grilled cheese
786
00:28:45,100 --> 00:28:47,067
and friggin' ramen noodles.
787
00:28:47,069 --> 00:28:48,168
But, I mean, I'm grateful
788
00:28:48,170 --> 00:28:49,302
that they gave me this job here,
789
00:28:49,304 --> 00:28:50,503
so I'm gonna bust my ass.
790
00:28:50,505 --> 00:28:52,005
I couldn't help but think of myself
791
00:28:52,007 --> 00:28:53,240
when I was that age.
792
00:28:53,242 --> 00:28:56,176
I was pursuing my dream, just like Kale.
793
00:28:56,178 --> 00:28:58,645
You know, he's a special employee.
794
00:28:58,647 --> 00:29:00,480
And I sure want to figure out a way
795
00:29:00,482 --> 00:29:01,748
to help him achieve his dream.
796
00:29:01,750 --> 00:29:03,083
Well, dude, let's get back to work.
797
00:29:03,085 --> 00:29:04,351
Okay. Uh, let's get a lid.
798
00:29:04,353 --> 00:29:05,819
Okay.
799
00:29:11,225 --> 00:29:13,159
I'm here in Odessa, Texas, today,
800
00:29:13,161 --> 00:29:15,929
and I'm gonna be a prep cook
this morning.
801
00:29:17,431 --> 00:29:19,466
After working with Kale yesterday,
802
00:29:19,468 --> 00:29:21,601
I realized that we put a lot of focus
803
00:29:21,603 --> 00:29:23,837
on the Twin Peaks girls
and neglected the people
804
00:29:23,839 --> 00:29:25,672
who work in the back of the house.
805
00:29:25,674 --> 00:29:27,374
Today, I'm going into the kitchen
806
00:29:27,376 --> 00:29:30,110
to see if those same issues
are affecting the people
807
00:29:30,112 --> 00:29:32,045
who make our food.
808
00:29:32,047 --> 00:29:33,847
Brenda?
809
00:29:33,849 --> 00:29:34,981
- In the back?
- I'm Brenda.
810
00:29:34,983 --> 00:29:36,716
- Hey!
- Hi.
811
00:29:36,718 --> 00:29:37,884
- Eric.
- How you doing?
812
00:29:37,886 --> 00:29:38,985
- Nice.
- Glad to meet you.
813
00:29:38,987 --> 00:29:40,854
Are you ready to have some fun with me?
814
00:29:40,856 --> 00:29:42,188
I hope so.
815
00:29:42,190 --> 00:29:43,256
I hope it's fun.
816
00:29:43,258 --> 00:29:44,357
What we're gonna do today,
817
00:29:44,359 --> 00:29:46,626
we're gonna mix a meatloaf together.
818
00:29:46,628 --> 00:29:48,495
Here's you some gloves, sir.
819
00:29:48,497 --> 00:29:50,130
This is our big walk-in in here.
820
00:29:50,132 --> 00:29:52,098
Very early on, I was a cook.
821
00:29:52,100 --> 00:29:53,700
That was 20 years ago.
822
00:29:53,702 --> 00:29:55,568
We're gonna grab some... stalk of celery.
823
00:29:55,570 --> 00:29:57,737
Okay, I'm working. That's right.
824
00:29:57,739 --> 00:29:59,339
The only cooking I've done since then
825
00:29:59,341 --> 00:30:01,441
was making pancakes for my girls.
826
00:30:01,443 --> 00:30:02,976
So I hope I don't cut myself.
827
00:30:02,978 --> 00:30:04,377
So what's your title?
828
00:30:04,379 --> 00:30:06,379
My title is kitchen prep.
829
00:30:06,381 --> 00:30:07,847
I run this kitchen,
830
00:30:07,849 --> 00:30:09,749
make sure that we haveeverything that we need
831
00:30:09,751 --> 00:30:12,052
and make sure everything
gets done and put up.
832
00:30:12,054 --> 00:30:13,320
- Yeah.
- Remember where
833
00:30:13,322 --> 00:30:15,288
I showed you where the eggs are?
834
00:30:15,290 --> 00:30:16,990
- Yep.
- Go get me 16 eggs.
835
00:30:16,992 --> 00:30:20,160
16 eggs coming right up.
836
00:30:20,162 --> 00:30:22,162
Is it always this crowded back here?
837
00:30:22,164 --> 00:30:23,096
- Yes.
- Okay.
838
00:30:23,098 --> 00:30:24,597
Being in the back of the house,
839
00:30:24,599 --> 00:30:26,933
it's a lot more crowded
than I thought it would be.
840
00:30:26,935 --> 00:30:29,235
You know, when you look
at a design on paper,
841
00:30:29,237 --> 00:30:31,838
you forget to draw in
where all the bodies are.
842
00:30:31,840 --> 00:30:33,373
Guys, coming through.
843
00:30:33,375 --> 00:30:34,708
Seems like we would use
844
00:30:34,710 --> 00:30:38,011
- a little more space in here.
- Yes!
845
00:30:38,013 --> 00:30:40,914
I would love to see
some more space back here.
846
00:30:40,916 --> 00:30:42,716
All in.
847
00:30:42,718 --> 00:30:44,551
Now the fun begins.
848
00:30:44,553 --> 00:30:47,487
I need you to mix this
really, really good for me.
849
00:30:47,489 --> 00:30:49,489
My fingers feeling like
they're stuck in the snow
850
00:30:49,491 --> 00:30:50,523
- or something.
- Oh, no.
851
00:30:50,525 --> 00:30:52,125
You ain't seen nothin' yet.
852
00:30:52,127 --> 00:30:53,093
That's not... okay.
853
00:30:53,095 --> 00:30:54,594
My fingertips are going numb.
854
00:30:54,596 --> 00:30:56,830
I couldn't believe how painful that was.
855
00:30:56,832 --> 00:30:58,531
Brenda, can't we use a mixer for this?
856
00:30:58,533 --> 00:30:59,733
No.
857
00:30:59,735 --> 00:31:01,668
Eric is mixing the meat loaf
like a little baby.
858
00:31:01,670 --> 00:31:04,304
You want to mix it like a man.
859
00:31:04,306 --> 00:31:06,106
Stronger the better.
860
00:31:06,108 --> 00:31:07,674
This is a workout.
861
00:31:07,676 --> 00:31:08,742
The restaurant industry
862
00:31:08,744 --> 00:31:11,111
is a nonstop situation.
863
00:31:11,113 --> 00:31:12,379
This is heavy.
864
00:31:12,381 --> 00:31:15,181
Eric is not ready for nonstop yet.
865
00:31:15,183 --> 00:31:18,618
So what's going on in your life?
866
00:31:18,620 --> 00:31:21,621
My husband, we've been
married for 21 years.
867
00:31:21,623 --> 00:31:23,656
He's a sick man, and I take care of him
868
00:31:23,658 --> 00:31:25,658
to make sure he's all right.
869
00:31:25,660 --> 00:31:27,293
What ha... what's wrong with him?
870
00:31:27,295 --> 00:31:29,062
He has congestive heart failure.
871
00:31:29,064 --> 00:31:32,198
Alzheimer's, Parkinson's disease.
872
00:31:32,200 --> 00:31:33,767
He's had cancer.
873
00:31:33,769 --> 00:31:35,535
He's had 15 surgeries.
874
00:31:35,537 --> 00:31:37,404
- 15?
- Yeah.
875
00:31:37,406 --> 00:31:39,272
Who pays for all the medicine?
876
00:31:39,274 --> 00:31:42,509
Uh, I pay out of pocket
for the biggest part of it,
877
00:31:42,511 --> 00:31:44,711
and I get help from the state.
878
00:31:44,713 --> 00:31:47,447
I give up to make sure
he has what he needs.
879
00:31:47,449 --> 00:31:49,516
I wake up every day,
880
00:31:49,518 --> 00:31:52,919
and I'll pray to God that...
881
00:31:52,921 --> 00:31:56,923
I have him... for another day.
882
00:31:56,925 --> 00:31:58,958
Working a prep shift with Brenda,
883
00:31:58,960 --> 00:32:00,527
and seeing how happy she is
884
00:32:00,529 --> 00:32:02,695
and how much she cares about the food...
885
00:32:02,697 --> 00:32:05,298
It's just unbelievable that,
886
00:32:05,300 --> 00:32:06,666
you know, she has this going on
887
00:32:06,668 --> 00:32:08,334
in her personal life
888
00:32:08,336 --> 00:32:10,370
and then she can come to work every day.
889
00:32:10,372 --> 00:32:12,272
She's the happiest person
in that kitchen.
890
00:32:12,274 --> 00:32:14,407
He's so glad to have you, isn't he?
891
00:32:14,409 --> 00:32:16,476
We take the good with the bad.
892
00:32:16,478 --> 00:32:19,712
You know, if she wasn't
in that kitchen every morning,
893
00:32:19,714 --> 00:32:21,915
that restaurant
would miss her very badly.
894
00:32:21,917 --> 00:32:24,851
So I need to figure out
a way to take care of Brenda,
895
00:32:24,853 --> 00:32:27,287
because she's taking care of us.
896
00:32:30,858 --> 00:32:33,059
The employees
think they're going to decide
897
00:32:33,061 --> 00:32:34,828
whether or not Eric deserves money
898
00:32:34,830 --> 00:32:37,330
to start his own business.
899
00:32:37,332 --> 00:32:38,598
How will they react
900
00:32:38,600 --> 00:32:41,134
when the boss reveals his true identity?
901
00:32:41,136 --> 00:32:42,569
My name's Randy DeWitt,
902
00:32:42,571 --> 00:32:44,671
and I'm the founderof Twin Peaks Restaurants.
903
00:32:44,673 --> 00:32:46,840
Crap. Really?
904
00:32:57,502 --> 00:32:59,236
Today, all of the employees
905
00:32:59,238 --> 00:33:01,338
have been invited to the Twin Peaks
906
00:33:01,340 --> 00:33:04,341
directly across the street
from our corporate offices.
907
00:33:04,343 --> 00:33:07,344
They think they're coming
to the reality show set
908
00:33:07,346 --> 00:33:09,079
to hear the final results.
909
00:33:09,081 --> 00:33:11,248
But, actually, I'm going to reveal
910
00:33:11,250 --> 00:33:13,550
my true identity.
911
00:33:15,153 --> 00:33:17,654
- Hello.
- Hello.
912
00:33:17,656 --> 00:33:18,655
Do I know you?
913
00:33:18,657 --> 00:33:20,490
You look familiar.
914
00:33:20,492 --> 00:33:21,692
- You don't recognize me.
- Ah...
915
00:33:21,694 --> 00:33:24,628
You're... Eric.
916
00:33:24,630 --> 00:33:26,029
I'm glad you got rid of the highlights.
917
00:33:26,999 --> 00:33:29,299
I have a secret to tell you.
918
00:33:29,301 --> 00:33:31,568
My name's Randy DeWitt,
919
00:33:31,570 --> 00:33:33,470
and I'm the founder
of Twin Peaks Restaurants.
920
00:33:33,472 --> 00:33:35,305
Crap. Really?
921
00:33:35,307 --> 00:33:37,674
You are on Undercover Boss.
922
00:33:37,676 --> 00:33:38,709
No way.
923
00:33:38,711 --> 00:33:41,578
Oh, my God!
924
00:33:41,580 --> 00:33:43,380
Marissa, I believe
925
00:33:43,382 --> 00:33:45,882
you care about doing the job right.
926
00:33:45,884 --> 00:33:47,884
You just have this one little thing.
927
00:33:47,886 --> 00:33:49,586
My cursing?
928
00:33:49,588 --> 00:33:50,554
Yeah.
929
00:33:50,556 --> 00:33:52,089
Have you met shut the? As in...
930
00:33:54,360 --> 00:33:55,359
That's just how I am.
931
00:33:55,361 --> 00:33:56,960
The people that I hang out with,
932
00:33:56,962 --> 00:33:58,228
that's just how we talk.
It's how we are.
933
00:33:58,230 --> 00:34:00,097
I want you to change your behavior.
934
00:34:01,499 --> 00:34:05,002
I'm very protective
of the Twin Peaks image.
935
00:34:05,004 --> 00:34:08,105
The last thing I want
is for people to think
936
00:34:08,107 --> 00:34:10,207
we're all about profanity.
937
00:34:10,209 --> 00:34:12,275
Would that be good for business?
938
00:34:12,277 --> 00:34:13,577
Possibly not.
939
00:34:13,579 --> 00:34:15,212
And that's something
940
00:34:15,214 --> 00:34:16,546
that I definitely am gonna work on.
941
00:34:16,548 --> 00:34:18,715
Good to hear.
942
00:34:18,717 --> 00:34:20,817
We were talking about
the ranking report.
943
00:34:20,819 --> 00:34:23,787
- I created the system...
- Mm-hmm.
944
00:34:23,789 --> 00:34:25,789
with the idea in mind that
945
00:34:25,791 --> 00:34:28,892
Twin Peaks girls like yourself
would feel empowered.
946
00:34:28,894 --> 00:34:30,460
Clearly, that's not happening.
947
00:34:30,462 --> 00:34:32,029
- No.
- Yeah.
948
00:34:32,031 --> 00:34:33,263
None of us feel like that.
949
00:34:33,265 --> 00:34:34,598
Do you feel like your managers
950
00:34:34,600 --> 00:34:37,000
are explaining how that works
951
00:34:37,002 --> 00:34:38,268
and what's being graded?
952
00:34:38,270 --> 00:34:40,871
No, they don't really
explain it very well.
953
00:34:40,873 --> 00:34:41,972
We're gonna fix that.
954
00:34:41,974 --> 00:34:43,273
Yay!
955
00:34:43,275 --> 00:34:45,108
There's something else
I want to do, though.
956
00:34:45,110 --> 00:34:47,878
I know you're, you know,
in college right now.
957
00:34:47,880 --> 00:34:49,212
And you know what I'd like to do
958
00:34:49,214 --> 00:34:51,281
is give you $5,000.
959
00:34:51,283 --> 00:34:52,315
Really?
960
00:34:52,317 --> 00:34:54,584
But there's gonna be a string attached.
961
00:34:54,586 --> 00:34:56,653
- No cursing?
- Okay?
962
00:34:58,057 --> 00:34:59,289
The conversation I just had,
963
00:34:59,291 --> 00:35:00,891
it actually helped me realize
964
00:35:00,893 --> 00:35:02,025
that I do need to start
965
00:35:02,027 --> 00:35:03,560
having a little bit more self-respect
966
00:35:03,562 --> 00:35:05,462
as far as, you know,
967
00:35:05,464 --> 00:35:07,731
the way I handle myself in public.
968
00:35:07,733 --> 00:35:08,932
Thank you. Than you so much.
969
00:35:08,934 --> 00:35:10,200
All the people that know me
970
00:35:10,202 --> 00:35:11,368
are definitely gonna see a change,
971
00:35:11,370 --> 00:35:13,570
and I do know that this will help me out
972
00:35:13,572 --> 00:35:15,138
in the long run.
973
00:35:15,140 --> 00:35:17,641
Kale, working with you was a blast.
974
00:35:17,643 --> 00:35:18,975
I was struggling to keep up.
975
00:35:18,977 --> 00:35:20,377
That... that was an eye-opener.
976
00:35:20,379 --> 00:35:21,478
Whoa! Just grab it. Be careful.
977
00:35:21,480 --> 00:35:22,512
Watch out!
978
00:35:22,514 --> 00:35:23,847
Aah.
979
00:35:23,849 --> 00:35:26,450
I think you're the finest
bar back in the company.
980
00:35:26,452 --> 00:35:27,851
Whoa. Really? That...
981
00:35:27,853 --> 00:35:29,052
that means a lot coming from you, sir.
982
00:35:29,054 --> 00:35:31,054
And you talked about
teamwork all the time.
983
00:35:31,056 --> 00:35:32,823
The Twin Peaks girls,
984
00:35:32,825 --> 00:35:34,324
the reason they can shine
985
00:35:34,326 --> 00:35:36,059
is because of the work you do.
986
00:35:36,061 --> 00:35:38,662
So I want to make them understand
987
00:35:38,664 --> 00:35:41,098
how valuable you are.
988
00:35:41,100 --> 00:35:42,699
They're gonna do
what I did with you that day.
989
00:35:42,701 --> 00:35:44,534
They're gonna know what it's like
990
00:35:44,536 --> 00:35:46,036
to walk a mile in your shoes.
991
00:35:46,038 --> 00:35:47,971
That's awesome, sir. That's really cool.
992
00:35:47,973 --> 00:35:49,439
There's something else.
993
00:35:49,441 --> 00:35:52,642
We're gonna have a Twin Peaks
994
00:35:52,644 --> 00:35:55,178
"heart of the house"
employee of the month.
995
00:35:55,180 --> 00:35:56,713
So we could have a little pin
996
00:35:56,715 --> 00:35:59,750
that signified that you were
an employee of the month
997
00:35:59,752 --> 00:36:01,284
of the heart of the house,
998
00:36:01,286 --> 00:36:03,754
but I'm gonna need some help
designing that pin.
999
00:36:03,756 --> 00:36:06,323
I think you're the perfect
man for the job, Kale.
1000
00:36:06,325 --> 00:36:07,591
Well, thank you. Thank you.
1001
00:36:07,593 --> 00:36:09,126
And we're gonna pay you for that, too.
1002
00:36:09,128 --> 00:36:10,193
Whoa!
1003
00:36:10,195 --> 00:36:11,428
I want our marketing department
1004
00:36:11,430 --> 00:36:12,929
to know what you're capable of.
1005
00:36:12,931 --> 00:36:15,332
Because, when they need
a graphic artist,
1006
00:36:15,334 --> 00:36:17,134
when they need some story copy,
1007
00:36:17,136 --> 00:36:18,668
they're gonna reach out to you.
1008
00:36:18,670 --> 00:36:19,936
It's crazy... like,
1009
00:36:19,938 --> 00:36:21,171
I don't think my smile
can get any bigger.
1010
00:36:21,173 --> 00:36:22,774
I just keep smiling. That's really cool.
1011
00:36:22,775 --> 00:36:24,641
I know you're super serious
about finishing school
1012
00:36:24,643 --> 00:36:26,510
and everything, but how much do you owe
1013
00:36:26,512 --> 00:36:28,178
in student loans right now?
1014
00:36:28,180 --> 00:36:31,348
Like so far, I think $53,000.
1015
00:36:31,350 --> 00:36:34,584
I'm gonna make sure you don't
have to pay that loan back.
1016
00:36:34,586 --> 00:36:39,489
All $53,000 of it.
1017
00:36:39,491 --> 00:36:40,857
You... and you didn't have...
1018
00:36:40,859 --> 00:36:43,226
oh, my God. Ohh!
1019
00:36:43,228 --> 00:36:44,561
That is insane.
1020
00:36:45,731 --> 00:36:48,231
Thank you very much.
1021
00:36:48,233 --> 00:36:50,433
I gotta, like, rethink my life now.
1022
00:36:50,435 --> 00:36:51,635
This is awesome, like, I mean,
1023
00:36:51,637 --> 00:36:54,371
Randy's literally helping me
chase my dreams.
1024
00:36:54,373 --> 00:36:55,438
Thank you so much.
1025
00:36:55,440 --> 00:36:57,841
I guess being a bar back
is pretty awesome.
1026
00:36:57,843 --> 00:36:59,176
I think the girls
are finally gonna respect
1027
00:36:59,178 --> 00:37:01,311
what the heart of the house
really does for them,
1028
00:37:01,313 --> 00:37:03,180
and it's gonna be great for everybody.
1029
00:37:03,182 --> 00:37:06,249
Chloe, you embody
1030
00:37:06,251 --> 00:37:08,685
everything we want in a Twin Peaks girl.
1031
00:37:08,687 --> 00:37:10,821
Thank you so much.
1032
00:37:10,823 --> 00:37:12,389
Earlier this year,
1033
00:37:12,391 --> 00:37:15,358
there was a calendar shoot
in Colorado, right?
1034
00:37:15,360 --> 00:37:17,160
- Yes.
- And you tried out for that.
1035
00:37:17,162 --> 00:37:19,696
- I did.
- You're gonna be on the cover.
1036
00:37:23,168 --> 00:37:26,203
Oh, my God.
1037
00:37:26,205 --> 00:37:29,272
Oh... my... God.
1038
00:37:29,274 --> 00:37:32,776
That is going to be the cover
of the Twin Peaks calendar
1039
00:37:32,778 --> 00:37:34,611
- next year.
- Oh!
1040
00:37:34,613 --> 00:37:36,479
You're gonna go
on a tour of the country.
1041
00:37:36,481 --> 00:37:37,614
- Oh, my gosh.
- You're gonna visit
1042
00:37:37,616 --> 00:37:39,983
almost all of
the Twin Peaks restaurants.
1043
00:37:39,985 --> 00:37:41,852
And you're gonna get paid for all this.
1044
00:37:43,388 --> 00:37:45,822
It's a pretty cool deal.
1045
00:37:45,824 --> 00:37:48,792
You've told me about your desire
1046
00:37:48,794 --> 00:37:50,460
to get into the business world.
1047
00:37:50,462 --> 00:37:51,728
Mm-hmm.
1048
00:37:51,730 --> 00:37:53,363
Chloe, I'm creating
1049
00:37:53,365 --> 00:37:55,932
an internship in our finance department,
1050
00:37:55,934 --> 00:37:57,634
and you're gonna be the first intern.
1051
00:37:57,636 --> 00:37:59,469
Oh, my goodness.
1052
00:37:59,471 --> 00:38:01,104
It's a paid position too.
1053
00:38:01,106 --> 00:38:02,639
Thank you so much.
1054
00:38:02,641 --> 00:38:06,042
Now I have someone
I'd really like you to meet.
1055
00:38:08,713 --> 00:38:11,681
Oh! Hello. How are you, Robert?
1056
00:38:11,683 --> 00:38:12,949
If that's your real name.
1057
00:38:12,951 --> 00:38:14,251
- No.
- Really?
1058
00:38:14,253 --> 00:38:15,285
My real name is Coby Brooks,
1059
00:38:15,287 --> 00:38:17,988
former CEO of Hooters.
1060
00:38:17,990 --> 00:38:19,322
Oh, my gosh.
1061
00:38:19,324 --> 00:38:20,857
I've never been there
1062
00:38:20,859 --> 00:38:23,159
when a customer crossed the line
1063
00:38:23,161 --> 00:38:25,896
and a Twin Peaks girl like yourself
1064
00:38:25,898 --> 00:38:28,164
wanted to get rid of that customer.
1065
00:38:28,166 --> 00:38:30,467
Once you start beinga jerk to my other guests
1066
00:38:30,469 --> 00:38:31,935
and ruining their time,
1067
00:38:31,937 --> 00:38:33,370
that's when you got to leave my bar.
1068
00:38:33,372 --> 00:38:35,872
You handle yourself so well.
1069
00:38:35,874 --> 00:38:37,374
High-five on that.
1070
00:38:38,977 --> 00:38:40,277
It was great.
1071
00:38:40,279 --> 00:38:43,613
I know you're working
because you need the money
1072
00:38:43,615 --> 00:38:45,315
to go to school.
1073
00:38:45,317 --> 00:38:47,884
I'm gonna give you $15,000.
1074
00:38:47,886 --> 00:38:49,519
- Wha...
- The other night,
1075
00:38:49,521 --> 00:38:51,154
you know, I walked out,
I didn't leave any tip.
1076
00:38:51,156 --> 00:38:52,289
I don't know if you noticed that.
1077
00:38:52,291 --> 00:38:53,423
- Oh, we noticed.
- Yeah.
1078
00:38:53,425 --> 00:38:55,859
We always notice.
1079
00:38:55,861 --> 00:38:58,862
So I'm gonna give you
your biggest tip probably ever.
1080
00:38:58,864 --> 00:38:59,896
I'm gonna match his 15,
1081
00:38:59,898 --> 00:39:02,499
I'm gonna give you $15,000 as well.
1082
00:39:03,734 --> 00:39:05,168
I...
1083
00:39:09,941 --> 00:39:12,042
Thank you so much.
1084
00:39:12,044 --> 00:39:14,244
They're doing so much for me, you know.
1085
00:39:14,246 --> 00:39:16,479
And they...
1086
00:39:16,481 --> 00:39:17,714
they believe in me.
1087
00:39:17,716 --> 00:39:19,349
What they said to me,
1088
00:39:19,351 --> 00:39:22,218
you know, that just means the world.
1089
00:39:22,220 --> 00:39:23,853
They're giving me this opportunity
1090
00:39:23,855 --> 00:39:26,556
to help me pursue my dreams
and my goals,
1091
00:39:26,558 --> 00:39:28,725
and it just...
1092
00:39:28,727 --> 00:39:30,360
It's just amazing.
1093
00:39:30,362 --> 00:39:31,695
Brenda, the way
1094
00:39:31,697 --> 00:39:33,797
you handle yourself in the kitchen...
1095
00:39:33,799 --> 00:39:35,065
cooking with love.
1096
00:39:35,067 --> 00:39:37,300
Are you ready to have some fun with me?
1097
00:39:37,302 --> 00:39:39,636
I hope so. I hope it's fun.
1098
00:39:39,638 --> 00:39:41,404
We are going to create
1099
00:39:41,406 --> 00:39:44,908
a heart of the house
employee of the month,
1100
00:39:44,910 --> 00:39:49,079
and you're the very first
recipient of that award, Brenda.
1101
00:39:49,081 --> 00:39:51,247
Thank you. I'm honored.
1102
00:39:51,249 --> 00:39:53,383
The very next paycheck you get
1103
00:39:53,385 --> 00:39:54,851
is gonna reflect a raise.
1104
00:39:54,853 --> 00:39:57,787
It's gonna make things
a little easier for you.
1105
00:39:57,789 --> 00:40:00,323
I'm also going to create
1106
00:40:00,325 --> 00:40:03,994
a recruiting program
in the heart of the house
1107
00:40:03,996 --> 00:40:05,562
for future management candidates,
1108
00:40:05,564 --> 00:40:08,999
and I'm gonna make sure we get Brenda
1109
00:40:09,001 --> 00:40:10,834
in a development program
1110
00:40:10,836 --> 00:40:12,669
so that she can become a manager
1111
00:40:12,671 --> 00:40:14,070
as fast as possible.
1112
00:40:14,072 --> 00:40:15,772
Thank you very much.
1113
00:40:15,774 --> 00:40:18,141
Brenda, when's the last time
1114
00:40:18,143 --> 00:40:20,143
you and your husband went on a vacation?
1115
00:40:20,145 --> 00:40:22,379
- Never.
- You're gonna have one now.
1116
00:40:22,381 --> 00:40:24,681
An all-expenses-paid
1117
00:40:24,683 --> 00:40:26,383
wherever you want to go.
1118
00:40:26,385 --> 00:40:29,019
Where do you think that might be?
1119
00:40:29,021 --> 00:40:31,554
All he's been talking about
is coming to Dallas
1120
00:40:31,556 --> 00:40:33,623
to see the Dallas Cowboys.
1121
00:40:33,625 --> 00:40:35,458
I'm gonna send you and your husband
1122
00:40:35,460 --> 00:40:36,926
on your dream vacation
1123
00:40:36,928 --> 00:40:39,896
to go see the Dallas Cowboys
this season,
1124
00:40:39,898 --> 00:40:42,932
and you're gonna sit
in the owners' suite.
1125
00:40:42,934 --> 00:40:44,768
Really?
1126
00:40:44,770 --> 00:40:48,104
It is the best way to watch a game.
1127
00:40:48,106 --> 00:40:49,305
- Thank you.
- It's all right.
1128
00:40:49,307 --> 00:40:52,275
I'm gonna need one here in a minute too.
1129
00:40:52,277 --> 00:40:53,810
You told me about your husband,
1130
00:40:53,812 --> 00:40:56,179
and he has health problems right now.
1131
00:40:56,181 --> 00:40:58,181
He might have to have another surgery.
1132
00:40:58,183 --> 00:41:01,184
I'm just gonna give you $25,000.
1133
00:41:01,186 --> 00:41:03,453
I really appreciate it, sir.
1134
00:41:03,455 --> 00:41:05,388
There's one more thing
that I want to do for you.
1135
00:41:05,390 --> 00:41:08,858
What's happening there at your home?
1136
00:41:08,860 --> 00:41:11,861
I need more space in there,
1137
00:41:11,863 --> 00:41:14,597
and I need to do
some remodeling in there
1138
00:41:14,599 --> 00:41:17,300
because we have some mold
growing in there now.
1139
00:41:17,302 --> 00:41:18,301
Ohh.
1140
00:41:18,303 --> 00:41:19,836
Because of the rain storms.
1141
00:41:19,838 --> 00:41:21,838
I just try to patch what I can,
1142
00:41:21,840 --> 00:41:24,140
'cause I can't afford
somebody else to do it.
1143
00:41:24,142 --> 00:41:25,608
We're gonna fix it.
1144
00:41:25,610 --> 00:41:27,410
I'm going to give you
1145
00:41:27,412 --> 00:41:31,548
up to $100,000 to fix your home.
1146
00:41:31,550 --> 00:41:34,084
You serious?
1147
00:41:34,985 --> 00:41:38,154
That would help out big time.
1148
00:41:45,362 --> 00:41:47,330
Can I hug you, please?
1149
00:41:47,332 --> 00:41:49,466
Right now.
1150
00:41:51,402 --> 00:41:52,469
I love you, Brenda.
1151
00:41:52,471 --> 00:41:53,436
I love you too.
1152
00:41:53,438 --> 00:41:54,938
I was shocked
1153
00:41:54,940 --> 00:41:56,806
this would ever happen to me.
1154
00:41:56,808 --> 00:41:59,943
I'm gonna be able to breathe better
1155
00:41:59,945 --> 00:42:02,178
and not worry what's gonna happen
1156
00:42:02,180 --> 00:42:04,614
from one payday to the next.
1157
00:42:04,616 --> 00:42:07,050
And I'm gonna have a chance in life
1158
00:42:07,052 --> 00:42:08,284
with my husband.
1159
00:42:08,286 --> 00:42:10,620
I am actually being recognized
1160
00:42:10,622 --> 00:42:12,288
for what I do.
1161
00:42:12,290 --> 00:42:17,293
I am blessed with
a great job in my life.
1162
00:42:43,765 --> 00:43:03,765
Sync and corrections by atrn97g
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83613
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