Would you like to inspect the original subtitles? These are the user uploaded subtitles that are being translated:
00:00:00,000 --> 00:00:04,162
Translated By The Community Of WWW.MY-SUBS.COM
1
00:00:01,063 --> 00:00:04,532
This week on Undercover Boss...
2
00:00:04,534 --> 00:00:06,601
The founder and CEO of one
3
00:00:06,603 --> 00:00:08,569
of the fastest-growing fitness chains
4
00:00:08,571 --> 00:00:09,904
in the United States...
5
00:00:09,906 --> 00:00:12,173
No one will work for me or Retro Fitness
6
00:00:12,175 --> 00:00:14,241
unless they love it and love me.
7
00:00:14,243 --> 00:00:15,643
Goes undercover
8
00:00:15,645 --> 00:00:17,011
as a reality show contestant
9
00:00:17,013 --> 00:00:18,980
looking to start his own gym.
10
00:00:18,982 --> 00:00:20,147
You must be my contestant.
11
00:00:20,149 --> 00:00:21,482
- I am.
- All right.
12
00:00:21,484 --> 00:00:24,852
Well, nice to meet you. My name's Barry.
13
00:00:24,854 --> 00:00:26,320
No, you're gonna do it
the way I told you.
14
00:00:26,322 --> 00:00:28,089
The way you told me. Okay.
15
00:00:28,091 --> 00:00:29,156
Gotta wipe it down.
16
00:00:29,158 --> 00:00:31,258
Good.
17
00:00:31,260 --> 00:00:33,327
By working in the field, this boss
18
00:00:33,329 --> 00:00:36,063
finds it difficult
not to sweat the small stuff...
19
00:00:36,065 --> 00:00:37,732
It's not a cost-effective way
to do this.
20
00:00:37,734 --> 00:00:40,167
So much waste here.
21
00:00:40,169 --> 00:00:41,369
Oh, boy.
22
00:00:41,371 --> 00:00:44,905
This is killing me.
This is killing me softly.
23
00:00:44,907 --> 00:00:45,940
And big problems surface
24
00:00:45,942 --> 00:00:48,109
when one employee crosses the line.
25
00:00:48,111 --> 00:00:50,044
Members, they're...
they're literally stupid.
26
00:00:50,046 --> 00:00:51,679
They don't know anything.
27
00:00:51,681 --> 00:00:52,747
With some people,
I just want to punch them
28
00:00:52,749 --> 00:00:54,248
in the face sometimes.
29
00:00:54,250 --> 00:00:56,217
What will happen
when he comes face to face
30
00:00:56,219 --> 00:00:58,085
with his worst nightmare?
31
00:00:58,087 --> 00:00:59,754
How many times do I have to tell you?
32
00:00:59,756 --> 00:01:01,789
Don't @#$% with me, dude.
33
00:01:01,791 --> 00:01:03,391
The Retro Fitness CEO inside of me
34
00:01:03,393 --> 00:01:06,193
really wants to fix this right now.
35
00:01:06,195 --> 00:01:09,964
Just wait, baby. Just wait.
36
00:01:09,966 --> 00:01:11,300
Find out next on Undercover Boss.
37
00:01:11,325 --> 00:01:15,325
Undercover Boss 4x14 - Retro Fitness
Original air date April 26, 2013
38
00:01:15,350 --> 00:01:19,050
Sync and corrections by atrn97g
for www.MY-SUBS.com
39
00:01:19,096 --> 00:01:21,731
Headquartered in New Jersey,
40
00:01:21,733 --> 00:01:23,633
Retro Fitness provides gym memberships
41
00:01:23,635 --> 00:01:26,336
to more than 300,000 members...
42
00:01:26,338 --> 00:01:27,571
Eight.
43
00:01:27,573 --> 00:01:31,241
Scoring revenues of more than
$100 million a year.
44
00:01:31,243 --> 00:01:33,176
What's happening, Steph?
45
00:01:33,178 --> 00:01:36,613
Overseeing the 1,200 employees
that keep this gym empire fit
46
00:01:36,615 --> 00:01:38,048
is one man.
47
00:01:38,050 --> 00:01:39,149
I'm Eric Casaburi.
48
00:01:39,151 --> 00:01:40,183
I'm the founder and CEO
49
00:01:40,185 --> 00:01:42,152
of Retro Fitness.
50
00:01:42,154 --> 00:01:46,323
Retro Fitness started
out of frustration.
51
00:01:46,325 --> 00:01:47,991
I was operating gyms
in the fitness industry,
52
00:01:47,993 --> 00:01:49,593
and I just felt that there was a niche
53
00:01:49,595 --> 00:01:51,061
that wasn't being filled.
54
00:01:51,063 --> 00:01:54,231
And I just was truly passionate
that there was a way
55
00:01:54,233 --> 00:01:55,999
to offer a high-end fitness experience
56
00:01:56,001 --> 00:01:59,336
associated with a really good price.
57
00:01:59,338 --> 00:02:01,505
- Give me 20 reps.
- We've got personal training,
58
00:02:01,507 --> 00:02:04,241
a movie theater, tanning,
59
00:02:04,243 --> 00:02:06,376
a juice bar.
60
00:02:06,378 --> 00:02:07,979
When I started doing $19.99 memberships,
61
00:02:07,980 --> 00:02:10,146
people, you know, really liked us.
62
00:02:10,148 --> 00:02:11,848
When the recession hit,
63
00:02:11,850 --> 00:02:13,750
we essentially became
rock stars almost overnight.
64
00:02:13,752 --> 00:02:16,953
We opened 15 clubs in our first year.
65
00:02:16,955 --> 00:02:19,523
And then we did, like, 26 the next year.
66
00:02:19,525 --> 00:02:22,759
Today, Retro Fitness has over 90 gyms
67
00:02:22,761 --> 00:02:24,661
with 300,000-plus members,
68
00:02:24,663 --> 00:02:27,697
and we employ more than 1,200 people.
69
00:02:27,699 --> 00:02:29,666
It was a very effective business model
70
00:02:29,668 --> 00:02:31,301
that we launched at the right time.
71
00:02:31,303 --> 00:02:34,638
So I was born
in Staten Island, New York.
72
00:02:34,640 --> 00:02:36,172
You know, Roman catholic,
73
00:02:36,174 --> 00:02:38,074
we're an Italian family, you know,
74
00:02:38,076 --> 00:02:39,042
church every Sunday.
75
00:02:39,044 --> 00:02:41,444
My family was all blue-collar.
76
00:02:41,446 --> 00:02:42,612
And I literally mean a blue collar,
77
00:02:42,614 --> 00:02:44,080
'cause they're all cops and firemen.
78
00:02:44,082 --> 00:02:45,882
All my uncles, my father.
79
00:02:45,884 --> 00:02:48,618
So when we were growing up,
you had to make
80
00:02:48,620 --> 00:02:50,320
a penny go really far.
81
00:02:50,322 --> 00:02:52,622
You had to turn it into a dime.
82
00:02:52,624 --> 00:02:55,158
As a kid, you know, mom
was at every sporting event
83
00:02:55,160 --> 00:02:57,661
and dad was working.
84
00:02:57,663 --> 00:03:00,130
That's what it was. Dad's at work.
85
00:03:00,132 --> 00:03:01,965
So I was a mama's boy.
86
00:03:01,967 --> 00:03:05,869
When I was 11, 11 turning 12,
87
00:03:05,871 --> 00:03:09,973
that's when my mother
was diagnosed with melanoma.
88
00:03:09,975 --> 00:03:11,575
It would come and it would go,
it would come and it would go,
89
00:03:11,577 --> 00:03:13,610
but then toward the end,
when it came back,
90
00:03:13,612 --> 00:03:15,445
it came back.
91
00:03:15,447 --> 00:03:17,314
And I remember my dad came in,
92
00:03:17,316 --> 00:03:19,349
and my brother followed behind him,
93
00:03:19,351 --> 00:03:23,320
and he sat us both on the bed,
94
00:03:23,322 --> 00:03:27,924
and in one sentence...
95
00:03:27,926 --> 00:03:31,127
He said, "mommy's gone."
96
00:03:31,129 --> 00:03:34,998
And I was like, you know...
97
00:03:35,000 --> 00:03:37,834
Like, my world just totally changed.
98
00:03:37,836 --> 00:03:42,672
I mean... life as I knew it was done.
99
00:03:42,674 --> 00:03:45,375
I was, like, dumbfounded,
100
00:03:45,377 --> 00:03:48,378
totally... 'cause I didn't think
it would ever happen.
101
00:03:48,380 --> 00:03:50,313
I didn't think those words
would ever come out of his mouth
102
00:03:50,315 --> 00:03:51,881
or anyone's mouth.
103
00:03:51,883 --> 00:03:55,085
And I was like, "wow."
104
00:03:56,754 --> 00:03:58,221
I miss her every day.
105
00:03:58,223 --> 00:04:00,690
Most people at that time
that were diagnosed
106
00:04:00,692 --> 00:04:05,428
with melanoma skin cancer
had a three-year life span.
107
00:04:05,430 --> 00:04:07,731
And she actually had a six-year span.
108
00:04:07,733 --> 00:04:09,766
She never said no,
109
00:04:09,768 --> 00:04:11,568
and she was always willing
to continue to fight.
110
00:04:11,570 --> 00:04:13,370
And I think I grabbed
111
00:04:13,372 --> 00:04:16,206
the DNA part from her
of there's no finish line,
112
00:04:16,208 --> 00:04:17,874
you fight till the end.
113
00:04:17,876 --> 00:04:20,777
I think I'm motivated by...
114
00:04:20,779 --> 00:04:21,945
Winning.
115
00:04:21,947 --> 00:04:23,513
I got my first
personal training certification
116
00:04:23,515 --> 00:04:24,881
in high school.
117
00:04:24,883 --> 00:04:27,384
Then I gradually, you know,
went through all of the ranks
118
00:04:27,386 --> 00:04:29,452
in the gym, and then went to college.
119
00:04:29,454 --> 00:04:30,720
You know, the greatest thing
120
00:04:30,722 --> 00:04:32,288
that I took home from college
was my wife.
121
00:04:32,290 --> 00:04:33,289
I didn't take home a degree,
122
00:04:33,291 --> 00:04:35,258
but I got Kim, so that was a win.
123
00:04:35,260 --> 00:04:37,360
When I'm hooked on doing
something or setting a goal,
124
00:04:37,362 --> 00:04:39,763
there's nothing that I won't do or try.
125
00:04:39,765 --> 00:04:41,765
There's just nothing I won't do.
126
00:04:41,767 --> 00:04:43,867
It's my opinion
127
00:04:43,869 --> 00:04:45,235
it can be done.
128
00:04:45,237 --> 00:04:46,503
- Okay.
- Let's get it done.
129
00:04:46,505 --> 00:04:48,405
There's no doubt about it,
I am definitely
130
00:04:48,407 --> 00:04:49,739
not your typical CEO.
131
00:04:49,741 --> 00:04:51,307
We tell people right away,
even when we interview them
132
00:04:51,309 --> 00:04:53,476
for a position here,
the corporate culture here
133
00:04:53,478 --> 00:04:54,577
is unique.
134
00:04:54,579 --> 00:04:55,945
I want you guys to see
the new technology.
135
00:04:55,947 --> 00:04:57,747
The engine runs
136
00:04:57,749 --> 00:04:59,215
only at one speed,
137
00:04:59,217 --> 00:05:00,483
and it's very high.
138
00:05:00,485 --> 00:05:03,319
And if you can't keep up,
139
00:05:03,321 --> 00:05:04,888
then don't take the position.
140
00:05:04,890 --> 00:05:07,624
No one will work for me or Retro Fitness
141
00:05:07,626 --> 00:05:09,492
unless they love it and love me.
142
00:05:09,494 --> 00:05:12,195
Life is entirely too short
143
00:05:12,197 --> 00:05:16,066
to not do something you absolutely love.
144
00:05:22,073 --> 00:05:26,443
My life today is... it's pretty awesome.
145
00:05:26,445 --> 00:05:28,745
All right. Let's see what you got.
146
00:05:28,747 --> 00:05:30,447
Oh, yeah!
147
00:05:30,449 --> 00:05:31,681
I'm married.
148
00:05:31,683 --> 00:05:34,350
I've got four absolutely
outstanding children.
149
00:05:34,352 --> 00:05:35,418
And they're all awesome.
150
00:05:35,420 --> 00:05:37,020
I mean, they're just really great kids.
151
00:05:37,022 --> 00:05:38,922
They're super well-rounded.
152
00:05:38,924 --> 00:05:41,758
Yeah!
153
00:05:41,760 --> 00:05:43,893
I think the hardest thing
for me going undercover
154
00:05:43,895 --> 00:05:46,496
is probably gonna be being away
from my family for so long.
155
00:05:46,498 --> 00:05:49,566
Boo.
156
00:05:52,803 --> 00:05:53,770
Wow.
157
00:05:53,772 --> 00:05:55,438
I think one of the main reasons
158
00:05:55,440 --> 00:05:56,940
I want to go undercover
159
00:05:56,942 --> 00:05:58,342
is because we're at a critical point
160
00:05:58,343 --> 00:05:59,375
at Retro Fitness.
161
00:05:59,377 --> 00:06:01,244
Is this gonna mess with my real hair?
162
00:06:01,246 --> 00:06:03,513
Oh, no, nothing is gonna
happen to your real hair.
163
00:06:03,515 --> 00:06:05,815
We're heading in on 100 gyms,
164
00:06:05,817 --> 00:06:10,053
and when we get to 250 or 500,
165
00:06:10,055 --> 00:06:11,287
anything that could be going wrong
166
00:06:11,289 --> 00:06:12,455
in the system at that level
167
00:06:12,457 --> 00:06:15,225
is much harder to get your arms around
168
00:06:15,227 --> 00:06:17,327
than it would be today.
169
00:06:17,329 --> 00:06:18,895
I'm a little nervous
about going undercover,
170
00:06:18,897 --> 00:06:20,597
but I've got this great disguise.
171
00:06:20,599 --> 00:06:22,699
I've transformed into Barry Gauche,
172
00:06:22,701 --> 00:06:24,901
a down-on-his-luck guy
competing on a reality show
173
00:06:24,903 --> 00:06:26,102
to win his own gym.
174
00:06:32,843 --> 00:06:35,411
Mom and dad think you've made it.
175
00:06:42,319 --> 00:06:44,788
What's up?
176
00:06:47,158 --> 00:06:48,992
I swear I didn't know who that was.
177
00:06:48,994 --> 00:06:50,527
I didn't even know it was you.
178
00:06:53,298 --> 00:06:54,497
Daddy's going undercover.
179
00:06:54,499 --> 00:06:57,767
And you're gonna look like that?
180
00:06:57,769 --> 00:06:59,302
Who is this guy? Do you know him?
181
00:06:59,304 --> 00:07:01,504
No.
182
00:07:01,506 --> 00:07:02,906
Come on, guys. Daddy has to go.
183
00:07:02,908 --> 00:07:03,940
Grab the bags and get the door.
184
00:07:03,942 --> 00:07:05,575
All right.
185
00:07:05,577 --> 00:07:07,577
I'm extremely concerned about my brand.
186
00:07:07,579 --> 00:07:09,679
I love my brand.
I'm passionate about my brand.
187
00:07:09,681 --> 00:07:11,714
And I want what's best for my brand.
188
00:07:11,716 --> 00:07:13,349
Bye bye.
189
00:07:13,351 --> 00:07:15,151
I also know that there's things
190
00:07:15,153 --> 00:07:17,053
that happen at the micromanagement level
191
00:07:17,055 --> 00:07:19,355
that I don't get to see
every day anymore.
192
00:07:19,357 --> 00:07:22,425
I'm concerned that it might
not meet my expectations
193
00:07:22,427 --> 00:07:24,093
and how I'm gonna handle that.
194
00:07:24,095 --> 00:07:28,798
Bye, daddy.
195
00:07:34,138 --> 00:07:35,805
Today, I'm working at the Retro Fitness
196
00:07:35,807 --> 00:07:37,774
in Easton, Pennsylvania,
and I'll be working in sales.
197
00:07:37,776 --> 00:07:40,343
Hello. How are you?
198
00:07:40,345 --> 00:07:42,178
This is one of the jobs
where I'm more concerned
199
00:07:42,180 --> 00:07:44,547
that I might overachieve
than underachieve
200
00:07:44,549 --> 00:07:46,783
'cause I always want to sign up
every single member
201
00:07:46,785 --> 00:07:48,384
that comes close to Retro Fitness.
202
00:07:48,386 --> 00:07:50,854
Unfortunately, I have to dumb it down.
203
00:07:50,856 --> 00:07:52,622
I don't know how. I may fail at that.
204
00:07:52,624 --> 00:07:54,190
I'm not gonna lie.
205
00:07:54,192 --> 00:07:55,658
- Hello.
- Welcome to Retro.
206
00:07:55,660 --> 00:07:58,061
- How are you?
- I'm looking for Megan.
207
00:07:58,063 --> 00:08:00,196
- You found her.
- Wow.
208
00:08:00,198 --> 00:08:02,232
You must be my contestant, right?
209
00:08:02,234 --> 00:08:03,566
I am.
210
00:08:03,568 --> 00:08:05,201
All right, well, nice to meet you.
211
00:08:05,203 --> 00:08:06,469
- My name's Barry.
- I'm gonna have you
212
00:08:06,471 --> 00:08:07,804
come around, and I'm gonna tell you
213
00:08:07,806 --> 00:08:09,906
all the cool stuff that we have
going up here, okay?
214
00:08:09,908 --> 00:08:11,374
- Okay.
- When Barry first walked in,
215
00:08:11,376 --> 00:08:14,110
I noticed that his hair's
a little disheveled,
216
00:08:14,112 --> 00:08:16,045
and it doesn't look
like he did it this morning.
217
00:08:16,047 --> 00:08:19,249
I think Barry needs
to clean up a little bit
218
00:08:19,251 --> 00:08:21,217
and put some gel
or hairspray in his hair,
219
00:08:21,219 --> 00:08:23,620
make sure that he looks presentable.
220
00:08:23,622 --> 00:08:24,754
Tell me a little bit about yourself.
221
00:08:24,756 --> 00:08:28,057
Like, are you...
why are you opening a gym?
222
00:08:28,059 --> 00:08:29,893
Well, I'm in this contest
thing, and it's like,
223
00:08:29,895 --> 00:08:31,294
gonna learn a lot of information,
224
00:08:31,296 --> 00:08:33,997
'cause at the end of this...
bye-bye. Have a good day.
225
00:08:33,999 --> 00:08:37,400
At the end of the gig,
we gotta win the show.
226
00:08:37,402 --> 00:08:38,835
- That's the idea.
- Absolutely.
227
00:08:38,837 --> 00:08:42,038
So right here is my favorite
little handy-dandy microphone.
228
00:08:42,040 --> 00:08:43,673
What do we do with that sucker?
229
00:08:43,675 --> 00:08:46,142
You talk to the members
over the intercom.
230
00:08:46,144 --> 00:08:47,510
That's powerful.
231
00:08:47,512 --> 00:08:50,346
I'll talk about our sales
up here, like say,
232
00:08:50,348 --> 00:08:52,982
"hey, guys, we have $12 T-shirts
or a $10 T-shirt."
233
00:08:52,984 --> 00:08:54,150
"Come up here and get one."
234
00:08:54,152 --> 00:08:55,418
You're telling the members
235
00:08:55,420 --> 00:08:56,786
all the things they need to know.
236
00:08:56,788 --> 00:08:58,021
Absolutely.
237
00:08:58,023 --> 00:09:00,023
So I'm gonna have you
make an announcement.
238
00:09:00,025 --> 00:09:01,024
- Let me tell you what to say.
- Oh, me?
239
00:09:01,026 --> 00:09:02,425
- Yes.
- Wow.
240
00:09:02,427 --> 00:09:03,660
Yeah, it's gonna be a lot of fun.
241
00:09:03,662 --> 00:09:05,194
I'm gonna be anointed
with the microphone.
242
00:09:05,196 --> 00:09:08,865
So what you're gonna say is,
"hey, from now until 7:00,"
243
00:09:08,867 --> 00:09:10,833
"all shakes are gonna be $1 off,"
244
00:09:10,835 --> 00:09:12,268
"so come up here and get your protein."
245
00:09:12,270 --> 00:09:13,303
Whew.
246
00:09:13,305 --> 00:09:14,470
Can you say it to me real quick?
247
00:09:14,472 --> 00:09:15,772
Okay, attention, Retro members, from now
248
00:09:15,774 --> 00:09:18,341
until 7:00 P.M., we're gonna be giving
249
00:09:18,343 --> 00:09:21,010
$1 off our Retro blends.
250
00:09:21,012 --> 00:09:22,245
You can just say, "protein shakes."
251
00:09:22,247 --> 00:09:23,279
Protein shakes? They know?
252
00:09:23,281 --> 00:09:24,747
They know. They got the vibe.
253
00:09:24,749 --> 00:09:27,016
Just wondering if we should
use the word "Retro blends,"
254
00:09:27,018 --> 00:09:28,184
but okay.
255
00:09:28,186 --> 00:09:29,919
I mean, you can,
256
00:09:29,921 --> 00:09:31,054
but, I mean, usually I just tend to say,
257
00:09:31,056 --> 00:09:32,355
"all of our protein shakes."
258
00:09:32,357 --> 00:09:33,990
I personally wrote some of the scripts
259
00:09:33,992 --> 00:09:35,625
that we use on the microphones.
260
00:09:35,627 --> 00:09:37,160
I just think sometimes that,
some of the women,
261
00:09:37,162 --> 00:09:39,495
they might not think
a protein shake is for them.
262
00:09:39,497 --> 00:09:41,898
Part of me trying to dumb it down,
263
00:09:41,900 --> 00:09:43,032
and it's not working.
264
00:09:43,034 --> 00:09:44,267
I'm pulling on that e-brake hard,
265
00:09:44,269 --> 00:09:45,301
and nothing's happening.
266
00:09:45,303 --> 00:09:46,903
We're just cruising along at 90.
267
00:09:46,905 --> 00:09:48,438
They might think like a dude
wants a protein shake,
268
00:09:48,440 --> 00:09:49,672
but a woman might say, "hey",
269
00:09:49,674 --> 00:09:50,907
"a Retro blend or a smoothie."
270
00:09:50,909 --> 00:09:52,175
I don't know. Maybe that would sound...
271
00:09:52,177 --> 00:09:53,576
I'm just throwing stuff out there.
272
00:09:53,578 --> 00:09:54,978
- You're teaching me now.
- I got a contest to win.
273
00:09:54,980 --> 00:09:56,512
I got a contest to win here.
You do have a contest to win,
274
00:09:56,514 --> 00:09:58,147
and we're definitely gonna win that.
275
00:09:58,149 --> 00:10:00,483
Maybe Barry did his homework
before he came in.
276
00:10:00,485 --> 00:10:02,719
I was wondering about that.
277
00:10:02,721 --> 00:10:04,721
Because I thought I was teaching him.
278
00:10:04,723 --> 00:10:07,523
You're the master already.
You've got this.
279
00:10:07,525 --> 00:10:09,058
- So flick that up.
- Okay.
280
00:10:09,060 --> 00:10:10,026
And go for it.
281
00:10:10,028 --> 00:10:12,662
Attention, Retro members.
282
00:10:12,664 --> 00:10:15,031
From now until 7:00 P.M.,
283
00:10:15,033 --> 00:10:19,035
there's $1 off the Retro blends
smoothie bar.
284
00:10:19,037 --> 00:10:21,771
That's right. $1 off.
285
00:10:21,773 --> 00:10:24,407
Come get your protein on.
286
00:10:24,409 --> 00:10:26,609
Yay! That was so good.
287
00:10:26,611 --> 00:10:28,244
Give me a high five for that.
288
00:10:28,246 --> 00:10:29,512
Yeah, I guess I should have
waited to tell her all that.
289
00:10:29,514 --> 00:10:30,747
I couldn't, though.
290
00:10:30,749 --> 00:10:32,048
'Cause it's not really
just a protein shake.
291
00:10:32,050 --> 00:10:33,049
It is so much more.
292
00:10:33,051 --> 00:10:34,650
My gosh, you're a pro already.
293
00:10:34,652 --> 00:10:36,085
- Why am I teaching you?
- This is great.
294
00:10:36,087 --> 00:10:37,353
I don't know if Megan's gonna go home
295
00:10:37,355 --> 00:10:38,755
scratching her head,
saying, "who the hell"
296
00:10:38,757 --> 00:10:40,189
"does this Barry guy think he is?"
297
00:10:40,191 --> 00:10:42,191
Or is just gonna go home
and say, "yeah, that guy Barry"
298
00:10:42,193 --> 00:10:43,459
"had a couple of good ideas."
299
00:10:43,461 --> 00:10:44,494
All right. What do we got? What's next?
300
00:10:44,496 --> 00:10:45,862
- I'm ready.
- Perfect. All right.
301
00:10:45,864 --> 00:10:47,063
We're gonna do something really cool.
302
00:10:47,065 --> 00:10:48,264
- What are we gonna do?
- I'm gonna teach you
303
00:10:48,266 --> 00:10:49,699
how to give tours.
304
00:10:49,701 --> 00:10:51,267
- Okay.
- Okay?
305
00:10:51,269 --> 00:10:52,468
- Let's do that.
- All right.
306
00:10:52,470 --> 00:10:54,303
So we're gonna try to close
this deal, okay?
307
00:10:54,305 --> 00:10:55,872
- Sound good?
- Do we bring this?
308
00:10:55,874 --> 00:10:57,240
- Huh?
- This doesn't come?
309
00:10:57,242 --> 00:10:59,308
No, you leave that right there, okay?
310
00:10:59,310 --> 00:11:00,843
Hi. How are you?
311
00:11:00,845 --> 00:11:02,178
Good. How are you?
312
00:11:02,180 --> 00:11:03,413
- What's your name?
- Chrissy.
313
00:11:03,415 --> 00:11:05,681
Chrissy.
Have you ever visited us before?
314
00:11:05,683 --> 00:11:08,384
No, we were just kind of wanting
315
00:11:08,386 --> 00:11:09,786
to check it out, 'cause it's close.
316
00:11:09,788 --> 00:11:11,754
I think Megan's got a lot of energy.
317
00:11:11,756 --> 00:11:13,256
She loves to talk.
318
00:11:13,258 --> 00:11:14,590
She's bubbly. She's outgoing.
319
00:11:14,592 --> 00:11:16,926
But I'm looking forward to seeing
320
00:11:16,928 --> 00:11:18,528
how she actually does on a tour.
321
00:11:18,530 --> 00:11:20,396
So first is first.
322
00:11:20,398 --> 00:11:21,931
We're gonna start over here.
323
00:11:21,933 --> 00:11:25,001
We do have a lot of cardio equipment.
324
00:11:25,003 --> 00:11:26,903
Treadmills down here,
and also, if you like
325
00:11:26,905 --> 00:11:29,906
your own personal space,
which I'm like that,
326
00:11:29,908 --> 00:11:31,274
I usually go up to the top.
327
00:11:31,276 --> 00:11:33,342
We have a long line of treadmills.
328
00:11:33,344 --> 00:11:34,577
- It's pretty cool, right?
- Yeah, yeah.
329
00:11:34,579 --> 00:11:36,679
And then in here you can come in here
330
00:11:36,681 --> 00:11:38,381
and do stretches.
331
00:11:38,383 --> 00:11:40,850
We also have a lot of kettlebells here.
332
00:11:40,852 --> 00:11:42,151
Part of the challenge,
when you have so much energy
333
00:11:42,153 --> 00:11:43,186
like Megan does...
334
00:11:43,188 --> 00:11:44,487
Do you want to do a tire flipping?
335
00:11:44,489 --> 00:11:45,855
No.
336
00:11:45,857 --> 00:11:47,657
You get so caught up in
wanting to talk to the member.
337
00:11:47,659 --> 00:11:51,494
If you were wanting to do,
like, maybe a yoga class...
338
00:11:51,496 --> 00:11:52,929
she loves Retro so much,
339
00:11:52,931 --> 00:11:54,163
she just wants to keep telling
people about it.
340
00:11:54,165 --> 00:11:55,832
The challenge is,
is when you want someone
341
00:11:55,834 --> 00:11:58,201
- to join our gym...
- Come in here.
342
00:11:59,403 --> 00:12:00,770
We have to really listen
343
00:12:00,772 --> 00:12:02,505
more so than we want to be talking.
344
00:12:02,507 --> 00:12:04,674
So I'm glad that you came here
and visited us.
345
00:12:04,676 --> 00:12:07,343
Are you thinking about joining with us?
346
00:12:07,345 --> 00:12:09,879
Um, I think that we would consider it.
347
00:12:09,881 --> 00:12:13,983
Um, but my fiance
is out of town on business,
348
00:12:13,985 --> 00:12:15,918
- so I would like to bring him...
- Oh.
349
00:12:15,920 --> 00:12:17,320
And then we can make the decision.
350
00:12:17,322 --> 00:12:20,356
- Okay, no, that's fine.
- Would that be cool?
351
00:12:20,358 --> 00:12:22,458
It is so difficult for me
to not interject
352
00:12:22,460 --> 00:12:25,394
into the sales process
when it's happening
353
00:12:25,396 --> 00:12:26,629
right in front of me.
354
00:12:26,631 --> 00:12:28,631
Let me get you guys
a business card and a flyer.
355
00:12:28,633 --> 00:12:30,199
I'll be right back with you, okay?
356
00:12:30,201 --> 00:12:32,468
All right. Cool. Thanks.
357
00:12:34,071 --> 00:12:36,606
This is killing me.
358
00:12:36,608 --> 00:12:38,808
This is killing me softly.
359
00:12:51,400 --> 00:12:54,536
This is killing me.
This is killing me softly.
360
00:12:54,538 --> 00:12:57,472
Are you thinking about joining with us?
361
00:12:57,474 --> 00:13:00,008
Um, like I said, yeah, we would,
362
00:13:00,010 --> 00:13:01,676
but, you know, I have
to wait till he gets back
363
00:13:01,678 --> 00:13:03,912
- to make that decision really.
- Okay.
364
00:13:03,914 --> 00:13:06,047
Well, we hope to hear from you soon,
365
00:13:06,049 --> 00:13:07,916
and we're happy that you're interested
366
00:13:07,918 --> 00:13:09,651
in joining our gym.
367
00:13:09,653 --> 00:13:11,620
It is so difficult for me
368
00:13:11,622 --> 00:13:15,190
to not interject into the sales process
369
00:13:15,192 --> 00:13:17,359
when it's happening right in front of me
370
00:13:17,361 --> 00:13:19,127
that it's physically painful.
371
00:13:19,129 --> 00:13:20,829
Tell your fiance to hurry back.
372
00:13:20,831 --> 00:13:22,030
- Okay.
- Come back and join us.
373
00:13:22,032 --> 00:13:23,198
I have to pick him up
374
00:13:23,200 --> 00:13:24,299
- at the airport tonight, so...
- All right.
375
00:13:24,301 --> 00:13:25,901
I think, like, my blood pressure
376
00:13:25,903 --> 00:13:27,102
probably just spikes.
377
00:13:27,104 --> 00:13:29,538
I start to sweat, um, and I gotta speak.
378
00:13:29,540 --> 00:13:31,072
You know what they say.
The couples that train together
379
00:13:31,074 --> 00:13:32,574
- stay together.
- Yup. Yup.
380
00:13:32,576 --> 00:13:35,043
So he lands when? He lands tonight?
381
00:13:35,045 --> 00:13:36,578
Tonight. Yeah. 9:30.
382
00:13:36,580 --> 00:13:37,846
Maybe what you guys
can do is you come and have
383
00:13:37,848 --> 00:13:39,481
a morning workout together,
get you both here.
384
00:13:39,483 --> 00:13:41,816
I think if you do that,
385
00:13:41,818 --> 00:13:43,552
two of youse coming together,
hanging out,
386
00:13:43,554 --> 00:13:45,654
sharing a smoothie...
387
00:13:45,656 --> 00:13:47,689
- What could be better?
- How perfect. Yeah.
388
00:13:47,691 --> 00:13:49,324
Let's make a nice appointment
to get them in here tomorrow.
389
00:13:49,326 --> 00:13:50,959
- Yeah, absolutely.
- That'd be great.
390
00:13:50,961 --> 00:13:52,527
- I mean, why wait?
- To be honest,
391
00:13:52,529 --> 00:13:55,330
I was a little frustrated
when Barry spoke up.
392
00:13:55,332 --> 00:13:56,531
So we could do a free workout tomorrow
393
00:13:56,533 --> 00:13:57,832
- and then...
- Yeah.
394
00:13:57,834 --> 00:14:00,101
Megan's all about
giving away the free stuff.
395
00:14:00,103 --> 00:14:02,571
I feel like if Barry
were to train someone
396
00:14:02,573 --> 00:14:05,907
for his future business,
he would just cross as bossy.
397
00:14:05,909 --> 00:14:07,208
I can't wait to see you guys tomorrow.
398
00:14:07,210 --> 00:14:08,176
- I'll be here.
- Okay.
399
00:14:08,178 --> 00:14:09,444
- Great. Great.
- Okay?
400
00:14:09,446 --> 00:14:10,512
- Nice meeting you.
- It was great to meet you.
401
00:14:10,514 --> 00:14:12,047
Thanks for coming. All the things
402
00:14:12,049 --> 00:14:13,281
that Megan did incorrectly
403
00:14:13,283 --> 00:14:14,516
in my assessment today
404
00:14:14,518 --> 00:14:15,750
are all easily fixed.
405
00:14:15,752 --> 00:14:17,786
The things that she does
on her own naturally,
406
00:14:17,788 --> 00:14:19,521
we could never train.
407
00:14:19,523 --> 00:14:21,623
I would rather have
the situation... the scenario
408
00:14:21,625 --> 00:14:23,191
with Megan any day of the week
409
00:14:23,193 --> 00:14:26,995
because I know I can fix all
of those little minor details.
410
00:14:26,997 --> 00:14:28,964
They're... they're minor flaws.
411
00:14:28,966 --> 00:14:31,132
Either you have it or you don't.
412
00:14:31,134 --> 00:14:32,701
You can't read a book and learn,
413
00:14:32,703 --> 00:14:33,935
you know, what you're doing out there.
414
00:14:33,937 --> 00:14:35,537
It's so crazy. It's a lot happening.
415
00:14:35,539 --> 00:14:37,138
These places are busy. Whoo!
416
00:14:37,140 --> 00:14:39,074
Sometimes... I know, but it can be done.
417
00:14:39,076 --> 00:14:40,542
- And, like, I seriously...
- Yeah.
418
00:14:40,544 --> 00:14:41,843
I am forever grateful
419
00:14:41,845 --> 00:14:43,945
that I have this job here because...
420
00:14:43,947 --> 00:14:45,347
- That's awesome.
- I don't mean to cry.
421
00:14:45,349 --> 00:14:46,381
It's just like... - no, that's okay.
422
00:14:46,383 --> 00:14:48,183
Listen, just sitting across
423
00:14:48,185 --> 00:14:50,619
from someone that really
loves their job that much,
424
00:14:50,621 --> 00:14:53,154
you have no idea
how meaningful that really is.
425
00:14:53,156 --> 00:14:54,823
It is.
426
00:14:54,825 --> 00:14:56,725
Like, I've kind of had
a really rough life,
427
00:14:56,727 --> 00:14:58,660
and getting here to this point
428
00:14:58,662 --> 00:15:00,261
was, like, the best part of my life.
429
00:15:00,263 --> 00:15:03,164
My father, like, decided
he didn't want anything
430
00:15:03,166 --> 00:15:05,166
to do with me, so I met this guy
431
00:15:05,168 --> 00:15:08,436
and decided to be a little rebel,
432
00:15:08,438 --> 00:15:11,072
and after I graduated, I told my mom,
433
00:15:11,074 --> 00:15:13,108
I said, "I'm leaving home
and I'm living with him."
434
00:15:13,110 --> 00:15:15,944
And he became abusive,
435
00:15:15,946 --> 00:15:20,849
and I was too ashamed to call my mother
436
00:15:20,851 --> 00:15:23,585
for help.
437
00:15:23,587 --> 00:15:25,320
And sometimes I would sneak out at night
438
00:15:25,322 --> 00:15:28,056
and sleep outside in downtown.
439
00:15:28,058 --> 00:15:30,625
And it didn't matter to me
if anything were to happen
440
00:15:30,627 --> 00:15:31,893
to me outside.
441
00:15:31,895 --> 00:15:33,862
I just was tired of life.
442
00:15:33,864 --> 00:15:35,463
And during that time,
I gained a lot of weight.
443
00:15:35,465 --> 00:15:40,301
Like, I was 155, and I went
to 210 pounds, and, um...
444
00:15:40,303 --> 00:15:42,270
- Wow.
- I really destroyed myself.
445
00:15:42,272 --> 00:15:45,273
But then I came home,
and my mom took me back in.
446
00:15:45,275 --> 00:15:49,778
And I'm, like, forever thankful,
and I owe the world to her.
447
00:15:49,780 --> 00:15:51,780
And here's the best part, though.
448
00:15:51,782 --> 00:15:54,182
Like, it just... it gets
so good after that,
449
00:15:54,184 --> 00:15:55,350
because I got accepted to penn state,
450
00:15:55,352 --> 00:15:57,318
and I was just like, "oh, my gosh."
451
00:15:57,320 --> 00:15:59,387
I'm beside myself. And then I came here,
452
00:15:59,389 --> 00:16:01,089
and then I lost all that weight,
453
00:16:01,091 --> 00:16:03,058
and it was almost like a calling.
454
00:16:03,060 --> 00:16:04,526
- I was like, "oh, my gosh."
- Wow.
455
00:16:04,528 --> 00:16:06,661
And it's just the biggest
blessing I've ever had.
456
00:16:06,663 --> 00:16:09,764
I'm gonna tell you this.
It's a great story of success.
457
00:16:09,766 --> 00:16:10,832
- It is. It is.
- You are a story of success.
458
00:16:10,834 --> 00:16:12,500
You are... you are a story of power.
459
00:16:12,502 --> 00:16:13,702
You know, and it's a win.
460
00:16:13,704 --> 00:16:15,704
- Yeah.
- That's awesome.
461
00:16:15,706 --> 00:16:17,205
You know, it's very easy
for someone like myself
462
00:16:17,207 --> 00:16:19,140
to get caught up in my own world.
463
00:16:19,142 --> 00:16:24,145
I'm so thankful for, you know,
moments like we had today
464
00:16:24,147 --> 00:16:26,614
because I kind of get
to step outside of it
465
00:16:26,616 --> 00:16:29,084
and get my feet back
on the ground in so many ways,
466
00:16:29,086 --> 00:16:30,218
and not just the Retro Fitness way.
467
00:16:30,220 --> 00:16:32,053
I'm talking about as a human being.
468
00:16:32,055 --> 00:16:33,888
I'm so proud of her.
469
00:16:33,890 --> 00:16:35,523
And it makes me want to be a part
470
00:16:35,525 --> 00:16:36,725
of her success.
471
00:16:36,727 --> 00:16:38,093
I want to help her succeed.
472
00:16:38,095 --> 00:16:40,228
I want to see her cross the threshold.
473
00:16:40,230 --> 00:16:41,963
Let me tell you this from experience
474
00:16:41,965 --> 00:16:45,300
that good things
always, always happen...
475
00:16:45,302 --> 00:16:46,267
- Always.
- To good people.
476
00:16:46,269 --> 00:16:48,670
And you are a very good person.
477
00:16:58,147 --> 00:17:00,949
Today, we're in Fair Lawn,
New Jersey, Retro Fitness,
478
00:17:00,951 --> 00:17:02,717
where we'll be working
at the front desk.
479
00:17:02,719 --> 00:17:03,818
It's a busy facility,
480
00:17:03,820 --> 00:17:05,120
so it would be my expectation
481
00:17:05,122 --> 00:17:07,288
that whoever's working
is up for the task.
482
00:17:07,290 --> 00:17:08,823
Hi. How are you?
483
00:17:08,825 --> 00:17:10,626
The front desk position
is really important.
484
00:17:10,627 --> 00:17:12,393
My hope today is to see
485
00:17:12,395 --> 00:17:14,496
an energetic, enthusiastic individual
486
00:17:14,498 --> 00:17:16,297
that really cares about all the aspects
487
00:17:16,299 --> 00:17:19,567
of front desk being executed
on exactly how we trained them.
488
00:17:19,569 --> 00:17:20,802
- Hi. How are you?
- Hi.
489
00:17:20,804 --> 00:17:22,270
- Is Jacqueline here?
- That's me.
490
00:17:22,272 --> 00:17:23,571
- That's you. Hey, Jacqueline.
- Hi, how are you?
491
00:17:23,573 --> 00:17:24,639
I'm Barry. Nice to meet you.
492
00:17:24,641 --> 00:17:25,607
Nice to meet you too.
493
00:17:25,609 --> 00:17:28,243
- You got your...
- I do, yes.
494
00:17:28,245 --> 00:17:29,544
- Oh, there we go.
- I am ready.
495
00:17:29,546 --> 00:17:31,079
- Want to come over this side?
- Absolutely.
496
00:17:31,081 --> 00:17:32,347
All right.
497
00:17:32,349 --> 00:17:33,815
There's a lot of stuff to know...
498
00:17:33,817 --> 00:17:35,917
- Okay.
- But it's not hard.
499
00:17:35,919 --> 00:17:37,619
You want to... you want
to own it, manage it, right?
500
00:17:37,621 --> 00:17:39,420
- The gym?
- Yes, yeah.
501
00:17:39,422 --> 00:17:40,688
Okay, so that's even more important.
502
00:17:40,690 --> 00:17:42,357
Like, me, I'm just a front desk.
503
00:17:42,359 --> 00:17:44,392
So I just kind of sit here,
504
00:17:44,394 --> 00:17:46,427
say my "hey"s, "how are you?"
505
00:17:46,429 --> 00:17:49,430
- Walk around, do some of that.
- Right.
506
00:17:49,432 --> 00:17:52,534
You know, but most of the time
I'm kind of just like this.
507
00:17:52,536 --> 00:17:54,769
Here. All right. Someone walks in.
508
00:17:54,771 --> 00:17:56,104
Hey, how you doing?
509
00:17:56,106 --> 00:17:57,806
You use that while you work?
510
00:17:57,808 --> 00:18:00,308
- Yup.
- Wow.
511
00:18:00,310 --> 00:18:01,943
- That's crazy.
- It's slow.
512
00:18:01,945 --> 00:18:03,244
What else am I supposed to do?
513
00:18:03,246 --> 00:18:06,781
I find myself over here like this.
514
00:18:06,783 --> 00:18:09,150
This. Taking pictures of myself.
515
00:18:09,152 --> 00:18:11,586
You can run your gym
the way you want it to run.
516
00:18:11,588 --> 00:18:13,321
You can have your employees
not take out their phone
517
00:18:13,323 --> 00:18:15,456
and take selfies all day,
but that's what I like to do.
518
00:18:15,458 --> 00:18:16,925
I don't know. I just do my thing.
519
00:18:16,927 --> 00:18:19,027
If someone may have a question,
520
00:18:19,029 --> 00:18:20,428
maybe they might not approach you,
521
00:18:20,430 --> 00:18:21,896
because they think you're busy,
522
00:18:21,898 --> 00:18:23,431
you know, they don't want
to interrupt your personal...
523
00:18:23,433 --> 00:18:25,033
well, that's actually
never happened to me.
524
00:18:25,035 --> 00:18:27,268
People love to interrupt here.
525
00:18:27,270 --> 00:18:31,239
People love to be obnoxious.
526
00:18:31,241 --> 00:18:32,207
I'm not a @#$% slave.
527
00:18:32,209 --> 00:18:33,741
I don't @#$% Work for you.
528
00:18:33,743 --> 00:18:35,243
I don't know what to do.
529
00:18:35,245 --> 00:18:36,411
With some people,
I just want to punch them
530
00:18:36,413 --> 00:18:37,712
in the face sometimes.
531
00:18:37,714 --> 00:18:39,314
Oh, that would be bad.
532
00:18:39,316 --> 00:18:40,448
No, you'll get there.
533
00:18:40,450 --> 00:18:41,950
You meet her, she seems very nice,
534
00:18:41,952 --> 00:18:43,818
you know, these big eyes and nice girl,
535
00:18:43,820 --> 00:18:44,886
and nice smile, and you think,
536
00:18:44,888 --> 00:18:46,421
"hey, all is right in the world."
537
00:18:46,423 --> 00:18:47,889
And then she opens her mouth,
and it's just like,
538
00:18:47,891 --> 00:18:50,024
you know, the bats from hell
start flying out.
539
00:18:50,026 --> 00:18:51,960
Members, they're...
they're literally stupid.
540
00:18:51,962 --> 00:18:53,795
They don't know anything.
541
00:18:53,797 --> 00:18:55,363
They don't kw how to use
a machine, so they're over here
542
00:18:55,365 --> 00:18:57,632
looking like @#$% doing the machine.
543
00:18:57,634 --> 00:18:59,133
And then they come up here,
and they're like,
544
00:18:59,135 --> 00:19:01,236
"well, what does protein do?"
545
00:19:01,238 --> 00:19:02,470
Dude, the @#$%?
546
00:19:02,472 --> 00:19:04,072
You don't know what protein does?
547
00:19:04,074 --> 00:19:06,274
She certainly doesn't seem
to like people very much.
548
00:19:06,276 --> 00:19:07,508
We are in the people business.
549
00:19:07,510 --> 00:19:09,377
There's just no other way to put it.
550
00:19:09,379 --> 00:19:10,845
When you're here,
you're representing us.
551
00:19:10,847 --> 00:19:12,881
Okay, let's get to something important.
552
00:19:12,883 --> 00:19:14,249
Do you want to do smoothies?
553
00:19:14,251 --> 00:19:15,650
Yeah, I think it's great.
554
00:19:15,652 --> 00:19:16,652
They're really important.
555
00:19:16,653 --> 00:19:18,553
This is the menu of how we make it.
556
00:19:18,555 --> 00:19:19,821
It's super explanatory.
557
00:19:19,823 --> 00:19:22,390
Like, you would be literally brain-dead
558
00:19:22,392 --> 00:19:23,758
if you can't get it.
559
00:19:23,760 --> 00:19:26,060
So, if you look at that
and can't understand it,
560
00:19:26,062 --> 00:19:28,429
then you should probably
turn around and not do this.
561
00:19:28,431 --> 00:19:29,998
All right, so go here,
562
00:19:30,000 --> 00:19:31,232
- scoop.
- Got it.
563
00:19:31,234 --> 00:19:33,868
This is our peanut butter and chocolate.
564
00:19:33,870 --> 00:19:35,270
Now, we're not supposed to put more
565
00:19:35,272 --> 00:19:36,638
than what it says on the menu.
566
00:19:36,640 --> 00:19:38,873
And it says on the menu, "one pump."
567
00:19:38,875 --> 00:19:40,675
I always put 21/2.
568
00:19:40,677 --> 00:19:42,343
We're not supposed to,
569
00:19:42,345 --> 00:19:43,912
but it tastes better, honestly.
570
00:19:43,914 --> 00:19:47,348
The juice bar is on average
15% of the annual revenue
571
00:19:47,350 --> 00:19:48,449
inside of the gym.
572
00:19:48,451 --> 00:19:49,784
It's one area of the gym
573
00:19:49,786 --> 00:19:50,885
that I really, really care about.
574
00:19:50,887 --> 00:19:52,687
- So you would go one, six, go.
- Okay.
575
00:19:52,689 --> 00:19:55,623
That makes a disgusting shake, honestly.
576
00:19:55,625 --> 00:19:56,991
- Okay.
- So what I always do...
577
00:19:56,993 --> 00:19:59,260
one and hold juice.
578
00:19:59,262 --> 00:20:00,261
At some point, I realize that
579
00:20:00,263 --> 00:20:01,429
maybe we should have renamed it
580
00:20:01,431 --> 00:20:02,764
Jacqueline's juice bar, because it seems
581
00:20:02,766 --> 00:20:04,198
like she's got her own way
of doing everything.
582
00:20:04,200 --> 00:20:06,000
Fill it to the top, don't overflow it,
583
00:20:06,002 --> 00:20:07,302
because then you'll make a mess.
584
00:20:07,304 --> 00:20:08,636
Put it in the sink.
585
00:20:08,638 --> 00:20:10,004
- And that's a shake.
- That's the perfect shake.
586
00:20:10,006 --> 00:20:11,639
I noticed that there was,
like, extra in here.
587
00:20:11,641 --> 00:20:12,840
Like, what do... do you guys,
588
00:20:12,842 --> 00:20:14,042
like, make samples out of that?
I dump it out.
589
00:20:14,044 --> 00:20:15,043
You don't offer it to the member at all?
590
00:20:15,045 --> 00:20:16,611
- Nope. Dump it out.
- Dump it out.
591
00:20:16,613 --> 00:20:17,912
If they want it, they can take it,
592
00:20:17,914 --> 00:20:19,347
but if not, oh, well.
593
00:20:19,349 --> 00:20:21,182
There is a cost associated
with every ingredient
594
00:20:21,184 --> 00:20:22,784
that goes into that shake.
595
00:20:22,786 --> 00:20:24,018
So when you're dumping that
down the sink,
596
00:20:24,020 --> 00:20:25,653
you're just dumping money down the sink.
597
00:20:25,655 --> 00:20:26,888
We could have sampled it, pass 'em out
598
00:20:26,890 --> 00:20:27,922
to a couple of the members
that are out there.
599
00:20:27,924 --> 00:20:29,157
There was definitely a better use
600
00:20:29,159 --> 00:20:30,358
for that than to watch it
go down the sink.
601
00:20:30,360 --> 00:20:32,994
Do you wanna show me how to make a shake
602
00:20:32,996 --> 00:20:34,595
just so I know before I let you go?
603
00:20:34,597 --> 00:20:36,364
- Sure.
- What would you like?
604
00:20:36,366 --> 00:20:37,532
- Okay.
- You said a dirty peanut?
605
00:20:37,534 --> 00:20:38,866
- Right? Okay.
- Yeah.
606
00:20:38,868 --> 00:20:41,169
Are we doing it the way it says?
607
00:20:41,171 --> 00:20:42,603
No, you're gonna do it
the way I told you.
608
00:20:42,605 --> 00:20:43,838
The way you told me, okay. So we want
609
00:20:43,840 --> 00:20:45,707
two of these from you, right?
610
00:20:45,709 --> 00:20:47,642
- That's not a full pump.
- Okay.
611
00:20:47,644 --> 00:20:49,510
- How's that?
- One more.
612
00:20:49,512 --> 00:20:50,845
One more.
613
00:20:50,847 --> 00:20:52,380
You gotta pick up the pace, dude.
614
00:20:52,382 --> 00:20:53,815
- Come on.
- Picking up the pace.
615
00:20:53,817 --> 00:20:55,083
- Here we go.
- Yeah. Yeah.
616
00:20:55,085 --> 00:20:57,051
That's enough ice.
617
00:20:57,053 --> 00:20:58,519
Okay. I would normally hit
618
00:20:58,521 --> 00:21:00,054
the code, but...
619
00:21:00,056 --> 00:21:01,456
okay, well, I'm telling you
the way people like it.
620
00:21:01,458 --> 00:21:02,423
- Okay.
- But if you don't want
621
00:21:02,425 --> 00:21:03,725
to listen to me, that's all good.
622
00:21:03,727 --> 00:21:04,792
You don't have to win.
It's all good for me.
623
00:21:04,794 --> 00:21:06,160
I would love to listen to you.
624
00:21:06,162 --> 00:21:08,296
I just think that maybe
we would go with the code, but...
625
00:21:08,298 --> 00:21:09,831
go ahead. Go with the code, dude.
626
00:21:09,833 --> 00:21:10,898
Do it up.
627
00:21:10,900 --> 00:21:12,200
First of all, Barry's @#$% awkward.
628
00:21:12,202 --> 00:21:13,768
He's condescending.
629
00:21:13,770 --> 00:21:15,903
He's not absorbing anything
that I'm saying.
630
00:21:15,905 --> 00:21:17,839
@#$% listen to me,
'cause I know what I'm doing,
631
00:21:17,841 --> 00:21:18,806
I know my @#$%.
632
00:21:18,808 --> 00:21:20,274
How come this isn't punching?
633
00:21:20,276 --> 00:21:21,476
'Cause you're probably
doing it on the wrong side.
634
00:21:21,478 --> 00:21:22,810
Oh, that is the reason why.
635
00:21:22,812 --> 00:21:26,314
It's not rocket science.
It's a hole puncher.
636
00:21:26,316 --> 00:21:28,349
- I know.
- Maybe if you listened to me,
637
00:21:28,351 --> 00:21:29,684
I don't know.
638
00:21:29,686 --> 00:21:31,319
I'm gonna need it today.
639
00:21:31,321 --> 00:21:32,920
I'm gonna @#$% kill him.
640
00:21:35,058 --> 00:21:36,324
So Berry slim? Sure.
641
00:21:36,326 --> 00:21:38,292
Do you want protein in it or no?
642
00:21:38,294 --> 00:21:39,827
- Yes, please.
- Yeah, okay.
643
00:21:39,829 --> 00:21:40,995
You want a little protein? Okay.
644
00:21:40,997 --> 00:21:42,363
And this goes
in the 16-ounce cup, I assume?
645
00:21:42,365 --> 00:21:44,198
It just happens to say...
No, you just do a full cup.
646
00:21:44,200 --> 00:21:45,400
You do it in the full cup?
647
00:21:45,402 --> 00:21:47,068
You don't have to go by the book
648
00:21:47,070 --> 00:21:48,536
with every situation in your life.
649
00:21:50,306 --> 00:21:51,506
The menu says medium,
though, doesn't it?
650
00:21:51,508 --> 00:21:52,908
Yeah, but I'm telling you this way.
651
00:21:52,909 --> 00:21:55,343
Oh, well, then, that's why.
652
00:21:55,345 --> 00:21:56,844
I forgot it was Jacqueline's juice bar.
653
00:21:56,846 --> 00:21:58,212
Excuse me?
654
00:21:58,214 --> 00:21:59,580
I don't think Barry understands
655
00:21:59,582 --> 00:22:00,882
that I work here every single day,
656
00:22:00,884 --> 00:22:04,485
and I know what I'm doing.
I know my @#$%.
657
00:22:04,487 --> 00:22:06,654
You don't have people skills,
Barry, I'm sorry.
658
00:22:06,656 --> 00:22:08,122
You're so condescending and rude to me,
659
00:22:08,124 --> 00:22:10,158
I really can't stand it.
660
00:22:10,160 --> 00:22:11,159
Oh, I would never be.
661
00:22:11,161 --> 00:22:13,428
Just wait, baby. Just wait.
662
00:22:26,053 --> 00:22:28,187
Yes.
663
00:22:28,189 --> 00:22:31,390
- Today.
- Wow.
664
00:22:31,392 --> 00:22:32,992
I'm gonna make you the best
shake in the world right now.
665
00:22:32,994 --> 00:22:35,061
Just do it, because
you're taking way too long.
666
00:22:35,063 --> 00:22:36,329
It has to be fast-paced.
667
00:22:36,331 --> 00:22:37,563
I want you to stop talking.
668
00:22:42,102 --> 00:22:44,170
I'm never mean.
669
00:22:44,172 --> 00:22:45,404
I'm not being mean.
670
00:22:45,406 --> 00:22:47,573
Hey.
671
00:22:53,013 --> 00:22:55,014
Okay, huh?
672
00:22:55,016 --> 00:22:58,818
Who the hell
does this girl think she is?
673
00:22:58,820 --> 00:23:00,286
If one member has to experience
that attitude,
674
00:23:00,288 --> 00:23:01,621
to me, that's one too many.
675
00:23:01,623 --> 00:23:03,222
One pomegranate paradise.
676
00:23:03,224 --> 00:23:04,390
Thank you very much.
677
00:23:04,392 --> 00:23:05,658
You're very welcome.
678
00:23:05,660 --> 00:23:07,460
I got you.
679
00:23:07,462 --> 00:23:10,296
Oh, Hakim, hey!
680
00:23:10,298 --> 00:23:11,597
- Your payment...
- Huh?
681
00:23:11,599 --> 00:23:12,999
Your payment's overdue.
682
00:23:13,001 --> 00:23:14,367
I know. I'm gonna pay it.
I'm gonna pay it tomorrow.
683
00:23:14,369 --> 00:23:16,135
No. No. You have to pay today.
684
00:23:16,137 --> 00:23:17,937
- Nuh-uh, Jackie.
- Hello? No, listen.
685
00:23:17,939 --> 00:23:19,505
How many times do I have to tell you?
686
00:23:19,507 --> 00:23:22,608
Don't @#$% with me, dude.
687
00:23:24,444 --> 00:23:26,813
It's very frustrating for me
to listen to this happen,
688
00:23:26,815 --> 00:23:28,181
have other people
that can hear it in earshot
689
00:23:28,183 --> 00:23:30,082
some of the things that she's saying.
690
00:23:30,084 --> 00:23:31,884
No, you listen to me.
691
00:23:31,886 --> 00:23:34,420
Oh, my God.
692
00:23:34,422 --> 00:23:36,022
I have told you this.
693
00:23:36,024 --> 00:23:37,490
For the sake of the job, I don't want
694
00:23:37,492 --> 00:23:38,858
to blow my cover,
695
00:23:38,860 --> 00:23:41,928
but the Retro Fitness CEO inside of me
696
00:23:41,930 --> 00:23:44,096
really wants to fix this right now.
697
00:23:44,098 --> 00:23:46,699
Okay, Jacqueline, I've taken all
the information for one day...
698
00:23:46,701 --> 00:23:49,001
I got it all down,
so I'm gonna head out.
699
00:23:49,003 --> 00:23:51,070
Got it all? All right. We'll see.
700
00:23:51,072 --> 00:23:52,605
We'll see what happens.
Okay. Thank you very much.
701
00:23:52,607 --> 00:23:54,006
- Thank you.
- At this point,
702
00:23:54,008 --> 00:23:56,576
it's my duty as the franchisor
703
00:23:56,578 --> 00:23:58,344
to contact my franchisee,
704
00:23:58,346 --> 00:24:00,446
have a conversation about Jacqueline
705
00:24:00,448 --> 00:24:01,848
and her future.
706
00:24:03,985 --> 00:24:06,686
Derek, hey, I need you to...
707
00:24:06,688 --> 00:24:07,820
we got to talk.
708
00:24:07,822 --> 00:24:09,388
Like, you have to try
to call me tonight.
709
00:24:09,390 --> 00:24:12,391
If you can, just please call me.
710
00:24:12,393 --> 00:24:14,760
I'm not sure how that's gonna go.
711
00:24:14,762 --> 00:24:17,997
We have some big decisions to make.
712
00:24:24,438 --> 00:24:28,040
Oh, man.
713
00:24:28,042 --> 00:24:30,276
There's definitely a lot
to digest and process
714
00:24:30,278 --> 00:24:32,211
over the last couple of days.
715
00:24:32,213 --> 00:24:35,081
Time for dinner.
716
00:24:35,083 --> 00:24:38,718
Dinner... of champions.
717
00:24:38,720 --> 00:24:40,453
Jacqueline is certainly
a major liability
718
00:24:40,455 --> 00:24:42,088
for my company.
719
00:24:42,090 --> 00:24:43,623
Just thinking that she's gonna
be on another shift possibly,
720
00:24:43,625 --> 00:24:45,625
and she could be working again tomorrow,
721
00:24:45,627 --> 00:24:47,760
and the wrath of her's gonna
occur to some of our members,
722
00:24:47,762 --> 00:24:51,364
it's really bothering
the crap out of me.
723
00:24:54,903 --> 00:24:56,936
I know without a shadow of a doubt
724
00:24:56,938 --> 00:24:58,237
that the owners of this facility
725
00:24:58,239 --> 00:24:59,839
would never want a person like that
726
00:24:59,841 --> 00:25:02,375
working in their club.
727
00:25:04,978 --> 00:25:06,679
We have some things
to figure out about Jacqueline
728
00:25:06,681 --> 00:25:10,249
and her future at Retro Fitness.
729
00:25:19,493 --> 00:25:21,827
Today, I'm at the Retro Fitness
in Yonkers,
730
00:25:21,829 --> 00:25:23,930
where I'll be working
with the general manager.
731
00:25:23,932 --> 00:25:25,765
Sign in, guys. System is up.
732
00:25:25,767 --> 00:25:28,301
The Yonkers location
is in a really dense market,
733
00:25:28,303 --> 00:25:29,735
so it's a busy club.
734
00:25:29,737 --> 00:25:31,771
A lot of activity happens here.
735
00:25:31,773 --> 00:25:33,539
Thank you. Have a good day.
736
00:25:33,541 --> 00:25:35,074
After working with Jacqueline,
737
00:25:35,076 --> 00:25:37,276
I can only hope that today won't be
738
00:25:37,278 --> 00:25:38,978
like yesterday, so I'm looking forward
739
00:25:38,980 --> 00:25:40,546
to getting to work with this employee.
740
00:25:40,548 --> 00:25:42,248
Oh, thank you.
741
00:25:42,250 --> 00:25:43,883
- Hi.
- Are you Ivette?
742
00:25:43,885 --> 00:25:45,584
- Yes.
- Hey.
743
00:25:45,586 --> 00:25:47,086
- How you doing?
- Hi, I'm Barry Gauche.
744
00:25:47,088 --> 00:25:49,188
- Ivette. Nice to meet you.
- Nice to meet you as well.
745
00:25:49,190 --> 00:25:50,690
I'm just gonna show you around.
746
00:25:50,692 --> 00:25:52,258
I'm gonna show you our cardio deck,
747
00:25:52,260 --> 00:25:54,327
- our machines.
- Great.
748
00:25:54,329 --> 00:25:56,228
- So let's go.
- Okay.
749
00:25:56,230 --> 00:25:59,198
Barry was definitely a little older
750
00:25:59,200 --> 00:26:00,666
than what I thought he was gonna be.
751
00:26:00,668 --> 00:26:02,802
And I was happy at the fact
that he was actually fit,
752
00:26:02,804 --> 00:26:05,638
which is not like a fat guy
trying to put up a gym.
753
00:26:05,640 --> 00:26:06,906
This is all really nice stuff.
754
00:26:06,908 --> 00:26:08,641
Do you see the cleanness of it?
755
00:26:08,643 --> 00:26:11,744
- You know, it's... yeah.
- Did you notice it?
756
00:26:11,746 --> 00:26:13,045
You can't help but not.
That's interesting.
757
00:26:13,047 --> 00:26:15,047
Okay, okay. We work really hard on that.
758
00:26:15,049 --> 00:26:16,115
Yeah, you must pay attention to that.
759
00:26:16,117 --> 00:26:17,683
We work really hard on that.
760
00:26:17,685 --> 00:26:19,018
These are my dumbbell racks.
761
00:26:19,020 --> 00:26:20,753
What do I do here? Let's see.
762
00:26:20,755 --> 00:26:22,254
They're definitely dirty.
763
00:26:22,256 --> 00:26:23,689
These right here are called wipes.
764
00:26:23,691 --> 00:26:25,758
Isn't there a spray that
you guys could buy for that?
765
00:26:25,760 --> 00:26:27,259
- No.
- Got it.
766
00:26:27,261 --> 00:26:28,494
So now what we're gonna do
is we're actually gonna go
767
00:26:28,496 --> 00:26:30,296
- through each one.
- Okay.
768
00:26:30,298 --> 00:26:31,764
Through the whole thing.
769
00:26:31,766 --> 00:26:33,265
Ivette, she's a little bit of an Alpha.
770
00:26:33,267 --> 00:26:35,234
She has her system
of cleaning the dumbbell racks.
771
00:26:35,236 --> 00:26:40,773
It's... it's not perfect, in my opinion.
772
00:26:40,775 --> 00:26:42,742
You think when you have your
own place you're gonna get,
773
00:26:42,744 --> 00:26:44,210
like, a spray to do it, or...
774
00:26:44,212 --> 00:26:46,912
I got to imagine if you have
a diluted solution
775
00:26:46,914 --> 00:26:48,581
that you could probably add water to,
776
00:26:48,583 --> 00:26:50,583
- which I think I've seen...
- Mm-hmm.
777
00:26:50,585 --> 00:26:52,818
Yeah, but then you still have
to go through it, though.
778
00:26:52,820 --> 00:26:54,186
You still got to use your towels.
779
00:26:54,188 --> 00:26:55,187
You're gonna spray it,
and what's gonna happen?
780
00:26:55,189 --> 00:26:56,622
You got to wipe it down.
781
00:26:56,624 --> 00:26:57,790
Well, wouldn't you use a rag, though?
782
00:26:57,792 --> 00:26:58,858
Yeah.
783
00:26:58,860 --> 00:27:00,960
I believe there is a more efficient
784
00:27:00,962 --> 00:27:02,428
and less expensive way to do that,
785
00:27:02,430 --> 00:27:05,197
and the tasks still get done
to a very high degree.
786
00:27:05,199 --> 00:27:06,732
I'm gonna go check
on the staff real quick.
787
00:27:06,734 --> 00:27:08,567
I'll be right back, okay?
I will be right here.
788
00:27:08,569 --> 00:27:09,902
I know you will.
789
00:27:09,904 --> 00:27:11,270
Okay.
790
00:27:11,272 --> 00:27:13,739
You would definitely
want to do this task
791
00:27:13,741 --> 00:27:15,674
with a rag, not with these wipes.
792
00:27:15,676 --> 00:27:18,377
This is not a cost-effective way
to do this.
793
00:27:18,379 --> 00:27:21,013
- What is he doing now?
- Still on the dumbbells.
794
00:27:21,015 --> 00:27:22,181
He's gonna be there for a while.
795
00:27:22,183 --> 00:27:23,149
What do you have him doing?
796
00:27:23,151 --> 00:27:24,350
Cleaning everything how you do it.
797
00:27:24,352 --> 00:27:25,484
You know how you take 'em off
798
00:27:25,486 --> 00:27:27,420
and then clean around? Yeah. Okay, yeah.
799
00:27:27,422 --> 00:27:29,989
There's so much waste here
with this method.
800
00:27:29,991 --> 00:27:31,857
Might as well can learn
how to do everything.
801
00:27:31,859 --> 00:27:35,594
The biggest offender is right
in that little crevice.
802
00:27:35,596 --> 00:27:37,096
Oh, boy.
803
00:27:37,098 --> 00:27:39,498
Barry, are you sweating?
804
00:27:39,500 --> 00:27:42,001
No way. Sweat? I only glow.
805
00:27:42,003 --> 00:27:44,303
Good.
806
00:27:44,305 --> 00:27:46,105
You see, with the spraying,
what you would do is,
807
00:27:46,107 --> 00:27:48,074
you would spray it
and think that's done.
808
00:27:48,076 --> 00:27:50,209
With these...
Oh, no, when I said a spray,
809
00:27:50,211 --> 00:27:52,611
I mean, spray it, take a rag, and drag.
810
00:27:52,613 --> 00:27:54,180
Then you take a dry rag,
811
00:27:54,182 --> 00:27:56,015
go behind it, shake it like that,
812
00:27:56,017 --> 00:27:57,850
and that residue
you just got, you won't get.
813
00:27:57,852 --> 00:27:59,852
I'm kind of, like, insulted.
814
00:27:59,854 --> 00:28:01,620
Yeah, the wipes work,
and they're just fine,
815
00:28:01,622 --> 00:28:03,089
and we're sanitizing this right now.
816
00:28:03,091 --> 00:28:06,292
That's what we're doing
here at Retro of Yonkers.
817
00:28:06,294 --> 00:28:07,793
What I want to do is I want
818
00:28:07,795 --> 00:28:09,829
to go over some phone calls with you.
819
00:28:09,831 --> 00:28:11,797
These phone calls that we're making,
820
00:28:11,799 --> 00:28:13,332
these are delinquencies.
821
00:28:13,334 --> 00:28:15,067
Yonkers, it's sad to say,
822
00:28:15,069 --> 00:28:16,769
it's a whole different demographic here.
823
00:28:16,771 --> 00:28:19,105
"A," people around here don't pay
824
00:28:19,107 --> 00:28:21,140
their cell bill on time,
you can disconnect it
825
00:28:21,142 --> 00:28:22,741
and then put it back
and a whole bunch of stuff.
826
00:28:22,743 --> 00:28:24,844
So let's say the billing company,
827
00:28:24,846 --> 00:28:26,412
they're calling them for a whole week,
828
00:28:26,414 --> 00:28:27,646
four or five times,
they don't pick up the phone,
829
00:28:27,648 --> 00:28:29,215
they erase the number, which makes it
830
00:28:29,217 --> 00:28:30,416
so much harder for me.
831
00:28:30,418 --> 00:28:32,685
- So the billing company...
- Mm-hmm.
832
00:28:32,687 --> 00:28:35,921
Is deleting a number out of your system.
833
00:28:35,923 --> 00:28:37,990
Yes. Once it doesn't work once or twice,
834
00:28:37,992 --> 00:28:39,258
they actually delete it.
835
00:28:39,260 --> 00:28:40,326
That should never happen.
836
00:28:40,328 --> 00:28:41,360
I think we should at least keep
837
00:28:41,362 --> 00:28:42,528
the number in the system
838
00:28:42,530 --> 00:28:43,829
saying... marking it,
839
00:28:43,831 --> 00:28:45,464
"this number's been deactivated."
840
00:28:45,466 --> 00:28:47,533
I would imagine
that could probably be fixed
841
00:28:47,535 --> 00:28:48,901
with a phone call or two from someone.
842
00:28:48,903 --> 00:28:50,102
No. We've tried.
843
00:28:50,104 --> 00:28:52,204
I mean, we've tried...
hey. How you doing?
844
00:28:52,206 --> 00:28:53,439
- How you doing?
- This is my fiance.
845
00:28:53,441 --> 00:28:55,040
Hey, how are you? I'm Barry.
846
00:28:55,042 --> 00:28:56,075
- That's Barry.
- Nice to meet you.
847
00:28:56,077 --> 00:28:58,310
We were just going over everything.
848
00:28:58,312 --> 00:29:00,179
- It's a lot.
- Yeah.
849
00:29:00,181 --> 00:29:01,413
Yeah, he'll tell you,
850
00:29:01,415 --> 00:29:04,150
we try to go on trips and...
851
00:29:05,720 --> 00:29:07,119
Yeah, I could imagine that.
852
00:29:07,121 --> 00:29:09,755
Sometimes I'll go home, cook,
and come back downstairs.
853
00:29:09,757 --> 00:29:11,323
- You live in this building?
- Yeah, I do.
854
00:29:11,325 --> 00:29:12,958
So you have, like, the
shortest commute in the world,
855
00:29:12,960 --> 00:29:14,059
which is probably actually worse...
856
00:29:14,061 --> 00:29:15,628
- Which is horrible.
- Yeah, it is.
857
00:29:15,630 --> 00:29:16,795
Because not only...
you don't get called,
858
00:29:16,797 --> 00:29:17,863
they expect you to probably come on in
859
00:29:17,865 --> 00:29:19,031
and fix something, right?
860
00:29:19,033 --> 00:29:20,633
Right, no, like,
I have "Retro" right here.
861
00:29:20,635 --> 00:29:23,402
Living in the building where
the gym is, that's crazy.
862
00:29:23,404 --> 00:29:24,703
I came to see if you wanted
something to eat or something.
863
00:29:24,705 --> 00:29:25,804
No, I'm okay.
864
00:29:25,806 --> 00:29:26,972
There was probably a time when I wished
865
00:29:26,974 --> 00:29:28,340
that I could have lived
upstairs from my gym.
866
00:29:28,342 --> 00:29:31,510
I may be divorced right now,
if that was the case,
867
00:29:31,512 --> 00:29:33,112
but anyone who's doing something
868
00:29:33,114 --> 00:29:35,147
at a high level for a long time,
869
00:29:35,149 --> 00:29:37,349
you gotta unplug the battery
for a second
870
00:29:37,351 --> 00:29:38,450
and just let it recharge.
871
00:29:38,452 --> 00:29:39,752
Are you from this area?
872
00:29:39,754 --> 00:29:40,753
Did you grow up around here?
No, I'm from Miami.
873
00:29:40,755 --> 00:29:41,787
- Are you really?
- Yeah.
874
00:29:41,789 --> 00:29:43,088
- Get out of here.
- Uh-huh, yeah.
875
00:29:43,090 --> 00:29:45,758
- How'd you wind up up here?
- He's from here.
876
00:29:45,760 --> 00:29:46,759
What about your family? Where are they?
877
00:29:46,761 --> 00:29:48,727
- My mom lives in Italy.
- What?
878
00:29:48,729 --> 00:29:50,529
- Yeah.
- Your mom's in Italy?
879
00:29:50,531 --> 00:29:51,897
- Yeah, she is.
- What's she doing there?
880
00:29:51,899 --> 00:29:54,300
She got deported back to Italy.
881
00:29:54,302 --> 00:29:55,267
Do you get to see her?
882
00:29:55,269 --> 00:29:56,869
I don't get to see her as often,
883
00:29:56,871 --> 00:29:59,238
but I need to make an effort
to go see her now,
884
00:29:59,240 --> 00:30:00,272
'cause she's sick.
885
00:30:00,274 --> 00:30:01,307
What's the matter?
886
00:30:01,309 --> 00:30:02,474
She has lupus.
887
00:30:02,476 --> 00:30:04,476
Yeah, she's had it for a while,
888
00:30:04,478 --> 00:30:06,278
for, like, 28 years.
889
00:30:06,280 --> 00:30:08,647
She's a fighter, though,
and God willing, she'll be good.
890
00:30:08,649 --> 00:30:10,216
Wow.
891
00:30:10,218 --> 00:30:13,385
My mother passed away when I was young.
892
00:30:13,387 --> 00:30:14,820
What did your mom have that she died of?
893
00:30:14,822 --> 00:30:17,790
- Melanoma. Skin cancer.
- Yeah?
894
00:30:17,792 --> 00:30:20,426
Mm-hmm. And how old were you?
895
00:30:20,428 --> 00:30:23,429
I was, uh, 16 when she passed away.
896
00:30:23,431 --> 00:30:27,666
But I gotta tell you,
I think what you're doing now
897
00:30:27,668 --> 00:30:29,001
is probably harder
than what I was doing,
898
00:30:29,003 --> 00:30:30,369
because, at a different level,
899
00:30:30,371 --> 00:30:33,072
you don't get to be there
and... and, you know...
900
00:30:33,074 --> 00:30:36,275
it's been... like, I don't feel
like I got to enjoy my mom
901
00:30:36,277 --> 00:30:39,144
as much as I wanted
to enjoy her, though.
902
00:30:39,146 --> 00:30:41,847
She was telling me she can't
hold on till next Christmas
903
00:30:41,849 --> 00:30:43,649
to see me.
904
00:30:43,651 --> 00:30:45,651
She was like, "I don't want
to wait till Christmas"
905
00:30:45,653 --> 00:30:49,255
"to see you, 'cause I don't
think I'll make it."
906
00:30:49,257 --> 00:30:52,258
Wow.
907
00:30:52,260 --> 00:30:53,626
You gotta bring it in for a hug, Ivette.
908
00:30:53,628 --> 00:30:54,960
This is a hug time.
Come on, get in here.
909
00:30:54,962 --> 00:30:57,062
Come on, girl. Come on.
910
00:30:57,064 --> 00:30:58,497
It's gonna be all right, now.
911
00:30:58,499 --> 00:30:59,898
I definitely can feel your pain.
912
00:30:59,900 --> 00:31:01,400
I understand that for sure.
913
00:31:01,402 --> 00:31:03,502
When you have a commonality like that
914
00:31:03,504 --> 00:31:04,703
with another human being,
915
00:31:04,705 --> 00:31:06,238
it's, you know, it's... it's pretty deep,
916
00:31:06,240 --> 00:31:07,539
and you feel for them.
917
00:31:07,541 --> 00:31:09,708
Especially if you've felt it,
you can understand it.
918
00:31:09,710 --> 00:31:11,243
You don't want to see anyone
go through pain
919
00:31:11,245 --> 00:31:12,344
when you know the pain.
920
00:31:12,346 --> 00:31:13,479
It's hard.
921
00:31:13,481 --> 00:31:14,680
Let's get back to calls, because...
922
00:31:14,682 --> 00:31:16,215
all right, we'll do more calls.
923
00:31:16,217 --> 00:31:17,483
All right, we'll do more calls.
Yeah, we're not done.
924
00:31:17,485 --> 00:31:20,119
- We're not done.
- We have 295 people.
925
00:31:22,122 --> 00:31:24,023
How will the employees react
926
00:31:24,025 --> 00:31:26,225
when they find out Barry
is actually the boss?
927
00:31:26,227 --> 00:31:28,227
- I'm not Barry, actually.
- No.
928
00:31:28,229 --> 00:31:29,328
I'm Eric Casaburi,
929
00:31:29,330 --> 00:31:31,130
the CEO and founder of Retro Fitness.
930
00:31:31,132 --> 00:31:32,398
Okay.
931
00:31:32,400 --> 00:31:35,567
Oh, my gosh.
932
00:31:35,569 --> 00:31:38,170
Got the same eyes.
933
00:31:38,172 --> 00:31:41,840
And what will happen when he
finally confronts Jacqueline?
934
00:31:41,842 --> 00:31:43,275
You're completely wrong about that,
935
00:31:43,277 --> 00:31:45,644
beca... no, don't...
like, seriously, I don't...
936
00:31:45,646 --> 00:31:49,081
there's no answer you could
possibly say right now... none...
937
00:31:49,083 --> 00:31:51,450
that is going to be acceptable.
938
00:32:06,758 --> 00:32:08,125
All the people that I've worked with,
939
00:32:08,127 --> 00:32:09,192
they think they've been called here
940
00:32:09,194 --> 00:32:10,260
to give feedback on whether or not
941
00:32:10,262 --> 00:32:12,529
I deserve to win my own gym.
942
00:32:12,531 --> 00:32:17,000
And I still don't know what
I'm gonna do about Jacqueline.
943
00:32:25,176 --> 00:32:26,743
Hi.
944
00:32:26,745 --> 00:32:30,480
So... tell me about Barry.
945
00:32:30,482 --> 00:32:31,882
Barry did seem nervous in the beginning,
946
00:32:31,884 --> 00:32:33,884
but I felt like he warmed up a lot.
947
00:32:33,886 --> 00:32:36,720
Very rude, condescending.
948
00:32:36,722 --> 00:32:38,689
- Really?
- Yeah.
949
00:32:38,691 --> 00:32:40,991
Yeah, Barry was probably nervous
950
00:32:40,993 --> 00:32:42,459
because Barry was afraid
951
00:32:42,461 --> 00:32:46,330
that maybe his wig would have moved.
952
00:32:46,332 --> 00:32:48,165
Don't tell me you're Barry, please.
953
00:32:48,167 --> 00:32:49,733
- I'm not Barry, actually.
- No.
954
00:32:49,735 --> 00:32:51,268
I'm Eric Casaburi,
955
00:32:51,270 --> 00:32:54,037
the CEO and founder of Retro Fitness...
956
00:32:54,039 --> 00:32:55,072
Okay.
957
00:32:55,074 --> 00:32:56,907
Who was acting as Barry undercover,
958
00:32:56,909 --> 00:32:58,308
'cause you're on Undercover Boss.
959
00:32:58,310 --> 00:32:59,576
Really?
960
00:32:59,578 --> 00:33:02,446
So I made you clean all the dumbbells.
961
00:33:02,448 --> 00:33:04,548
Oh, my gosh.
962
00:33:04,550 --> 00:33:07,985
Are you serious right now?
963
00:33:07,987 --> 00:33:11,054
Got the same eyes.
964
00:33:12,190 --> 00:33:14,024
Jacqueline.
965
00:33:14,026 --> 00:33:15,192
Yes, Eric?
966
00:33:15,194 --> 00:33:17,527
You were my biggest fear
of going undercover.
967
00:33:17,529 --> 00:33:18,929
Why?
968
00:33:18,931 --> 00:33:20,597
The first thing that I took note of
969
00:33:20,599 --> 00:33:22,032
that was completely unacceptable
970
00:33:22,034 --> 00:33:24,601
was how you treated some of our members
971
00:33:24,603 --> 00:33:26,036
right in front of them.
972
00:33:26,038 --> 00:33:28,372
How did I treat some of the members?
973
00:33:28,374 --> 00:33:30,540
Your payment's overdue.
974
00:33:30,542 --> 00:33:32,609
No, no. You gotta pay today.
975
00:33:32,611 --> 00:33:33,910
- Yeah. Nuh-uh, Jackie.
- Hello?
976
00:33:33,912 --> 00:33:36,747
No, listen. Don't @#$% with me, dude.
977
00:33:36,749 --> 00:33:38,682
First of all, you're coming at me,
978
00:33:38,684 --> 00:33:40,784
saying that I'm disrespectful
to members,
979
00:33:40,786 --> 00:33:42,853
which is completely false,
980
00:33:42,855 --> 00:33:45,222
beca... no, don't...
like, seriously, I don't...
981
00:33:45,224 --> 00:33:48,592
there's no answer you could
possibly say right now... none...
982
00:33:48,594 --> 00:33:49,559
Okay.
983
00:33:49,561 --> 00:33:50,627
That is going to be acceptable.
984
00:33:50,629 --> 00:33:51,595
Okay.
985
00:33:51,597 --> 00:33:53,530
So you can sit here for 15 minutes
986
00:33:53,532 --> 00:33:54,664
and talk about this...
I won't, but, okay.
987
00:33:54,666 --> 00:33:56,833
- Don't waste both our time.
- Okay.
988
00:33:56,835 --> 00:33:58,668
Because it makes no sense
989
00:33:58,670 --> 00:34:00,070
that you would treat someone that way.
990
00:34:00,072 --> 00:34:01,938
- None.
- Okay.
991
00:34:01,940 --> 00:34:03,840
Some of the other things that
were very noticeable to me...
992
00:34:03,842 --> 00:34:05,075
I asked you specifically,
993
00:34:05,077 --> 00:34:06,743
"why are you dumping product
down the drain?"
994
00:34:06,745 --> 00:34:08,945
There was extra shake left.
995
00:34:08,947 --> 00:34:11,448
"Ah, no, it's just extra.
We throw that away."
996
00:34:11,450 --> 00:34:12,916
That's unacceptable.
997
00:34:12,918 --> 00:34:15,052
That's worse than stealing
in some cases,
998
00:34:15,054 --> 00:34:17,788
because it's money right down
the drain, literally.
999
00:34:17,790 --> 00:34:19,623
The toughest one I had
1000
00:34:19,625 --> 00:34:22,192
is how you were speaking
about the members.
1001
00:34:22,194 --> 00:34:24,194
Members, they're...
they're literally stupid.
1002
00:34:24,196 --> 00:34:25,862
They don't know anything.
1003
00:34:27,665 --> 00:34:28,832
Or "they say this," or...
1004
00:34:28,834 --> 00:34:30,600
it told you a lot about me as a person?
1005
00:34:30,602 --> 00:34:32,736
'Cause you're
completely wrong about that.
1006
00:34:32,738 --> 00:34:34,071
It told me about you as an employee.
1007
00:34:34,073 --> 00:34:35,305
I don't know you as a person.
1008
00:34:35,307 --> 00:34:36,540
'Cause you don't know me
as a... exactly.
1009
00:34:36,542 --> 00:34:37,974
I don't want to know you as a person.
1010
00:34:37,976 --> 00:34:39,443
Okay, well, you know what?
That's unfortunate for you.
1011
00:34:39,445 --> 00:34:40,677
You're not my employee.
You're someone else's.
1012
00:34:40,679 --> 00:34:42,045
Tell me what you think about that,
1013
00:34:42,047 --> 00:34:43,547
as an employee of the company,
representing the company,
1014
00:34:43,549 --> 00:34:44,948
how that behavior is.
1015
00:34:44,950 --> 00:34:47,584
I don't know what
you want me to say. Sorry?
1016
00:34:47,586 --> 00:34:51,288
Like, I don't know what you want
me to say in that situation.
1017
00:34:51,290 --> 00:34:54,124
All right, well, there's,
uh, there's one other person
1018
00:34:54,126 --> 00:34:57,094
that I want to be part
of this conversation.
1019
00:34:58,930 --> 00:35:00,630
Hey, can you send him in?
1020
00:35:00,632 --> 00:35:02,799
Thank you, sir.
1021
00:35:07,805 --> 00:35:09,873
- Hi, Jackie.
- Hi, Bob.
1022
00:35:09,875 --> 00:35:11,641
I think you may know who this is.
1023
00:35:11,643 --> 00:35:13,877
Yes, I know who it is.
1024
00:35:13,879 --> 00:35:15,846
Hi, Eric.
1025
00:35:15,848 --> 00:35:19,049
Bob, I called you in
because you're my franchisee
1026
00:35:19,051 --> 00:35:21,485
and Jacqueline's direct boss.
1027
00:35:21,487 --> 00:35:24,054
What I witnessed there
was nothing shy of scary.
1028
00:35:24,056 --> 00:35:25,256
In fact, I left the job early.
1029
00:35:25,257 --> 00:35:26,356
I had to get the hell out of there.
1030
00:35:26,358 --> 00:35:28,024
I said, "I gotta call Bob."
1031
00:35:28,026 --> 00:35:29,392
"I can't believe there's
someone on this staff"
1032
00:35:29,394 --> 00:35:31,194
"that's doing this at this club."
1033
00:35:31,196 --> 00:35:32,963
You're aware of what he told me, right?
1034
00:35:32,965 --> 00:35:37,400
No, yeah, I know everything,
but, like, you...
1035
00:35:37,402 --> 00:35:38,502
you know the way...
1036
00:35:38,504 --> 00:35:40,337
No, because you know me, Bob.
1037
00:35:40,339 --> 00:35:42,939
Using language behind...
behind the desk?
1038
00:35:42,941 --> 00:35:44,241
And do you ever see that?
1039
00:35:44,243 --> 00:35:45,542
Do you ever see me do that?
1040
00:35:45,544 --> 00:35:47,344
No, 'cause I don't do that!
1041
00:35:47,346 --> 00:35:49,246
You did it in front
of the CEO of the company.
1042
00:35:49,248 --> 00:35:50,847
But I didn't know it was him, obviously.
1043
00:35:50,849 --> 00:35:52,282
I wouldn't have done that.
I wouldn't have acted that way.
1044
00:35:52,284 --> 00:35:53,350
That makes it... that makes it worse
1045
00:35:53,352 --> 00:35:54,751
that you didn't know it was him.
1046
00:35:54,753 --> 00:35:56,686
Obviously, you wouldn't do it
if it was him.
1047
00:35:56,688 --> 00:35:58,922
That club is my baby, and you know that.
1048
00:35:58,924 --> 00:36:00,390
I know, and I...
1049
00:36:00,392 --> 00:36:02,626
I go there when I'm sick.
I go there when I'm tired.
1050
00:36:02,628 --> 00:36:05,762
I drive 72 miles to get
to that club every day.
1051
00:36:05,764 --> 00:36:07,397
Seriously, no, this needs to be, like,
1052
00:36:07,399 --> 00:36:12,235
talked about without, like,
the CEO of the company
1053
00:36:12,237 --> 00:36:15,906
right in front of my face,
staring at me.
1054
00:36:15,908 --> 00:36:18,308
I would never have an employee
like that behind my counter.
1055
00:36:18,310 --> 00:36:19,409
You know that.
1056
00:36:19,411 --> 00:36:21,077
When I feel like I get
stabbed in the back,
1057
00:36:21,079 --> 00:36:23,079
there's a whole nother Bob.
1058
00:36:23,081 --> 00:36:24,414
So you got stabbed in the back?
1059
00:36:24,416 --> 00:36:25,649
I can't make it any more clear.
1060
00:36:25,651 --> 00:36:27,717
I can't have you
behind the counter like this.
1061
00:36:27,719 --> 00:36:30,987
- Mm-hmm.
- I'm disappointed, Jackie.
1062
00:36:30,989 --> 00:36:36,326
We have to part ways.
1063
00:36:36,328 --> 00:36:40,764
There's nothing else I can do.
1064
00:36:40,766 --> 00:36:44,868
Thank you, Jacqueline.
1065
00:36:55,513 --> 00:36:59,983
I'm so @#$% pissed, honestly.
1066
00:36:59,985 --> 00:37:02,352
Bob, I have to thank you, man.
I really appreciate it.
1067
00:37:02,354 --> 00:37:03,486
Thank you for coming in.
1068
00:37:03,488 --> 00:37:05,188
Eric does not know
what he's talking about.
1069
00:37:05,190 --> 00:37:07,724
I'm a good person. I really am.
1070
00:37:07,726 --> 00:37:10,594
Like, I don't know how to show
it any way more than I have.
1071
00:37:10,595 --> 00:37:13,037
And yeah, maybe I dropped @#$%
1072
00:37:13,063 --> 00:37:15,799
Sorry! @#$% forbid me. Seriously.
1073
00:37:15,801 --> 00:37:20,704
Like, I can't even deal.
1074
00:37:20,706 --> 00:37:25,408
Ivette, I had such a great experience
1075
00:37:25,410 --> 00:37:26,543
working with you.
1076
00:37:26,545 --> 00:37:27,777
One thing I don't want to forget about
1077
00:37:27,779 --> 00:37:29,112
that I just remembered,
1078
00:37:29,114 --> 00:37:30,380
the billing issue
with the telephone number.
1079
00:37:30,382 --> 00:37:31,615
Yes.
1080
00:37:31,617 --> 00:37:32,782
The billing company,
1081
00:37:32,784 --> 00:37:34,117
they're calling them for a whole week,
1082
00:37:34,119 --> 00:37:35,485
four or five times,
they don't pick up the phone,
1083
00:37:35,487 --> 00:37:37,087
they erase the number, which makes it
1084
00:37:37,089 --> 00:37:38,355
so much harder for me.
1085
00:37:38,357 --> 00:37:41,625
We're gonna have that
fixed for you right away.
1086
00:37:41,627 --> 00:37:42,792
- Thank you, thank you.
- I promise.
1087
00:37:42,794 --> 00:37:43,994
No, thank you.
1088
00:37:43,996 --> 00:37:45,161
You know, it was...
1089
00:37:45,163 --> 00:37:46,997
it was actually great
to also get to know you
1090
00:37:46,999 --> 00:37:48,164
on a personal level.
1091
00:37:48,166 --> 00:37:50,700
I know so well what you're going through
1092
00:37:50,702 --> 00:37:52,068
with your mom.
1093
00:37:52,070 --> 00:37:54,571
What I'd like to do, I would like to
1094
00:37:54,573 --> 00:37:56,806
pay for your trip to go see mom
1095
00:37:56,808 --> 00:37:59,943
and spend as much time as you need there
1096
00:37:59,945 --> 00:38:01,244
and not have to worry about anything.
1097
00:38:01,246 --> 00:38:02,245
Just focus on her.
1098
00:38:02,247 --> 00:38:03,280
Like, thank you.
1099
00:38:03,282 --> 00:38:04,614
Like, I don't even know what to say.
1100
00:38:04,616 --> 00:38:05,548
Thank you so much.
1101
00:38:05,550 --> 00:38:06,983
Ivette, I want to thank you.
1102
00:38:06,985 --> 00:38:10,553
What you give every day,
you give it 100%.
1103
00:38:10,555 --> 00:38:11,821
But what I don't want to see is,
1104
00:38:11,823 --> 00:38:13,290
I don't want to see you get burnt out.
1105
00:38:13,292 --> 00:38:14,724
So what I'd like to do is
1106
00:38:14,726 --> 00:38:16,860
I'd like to also give you $10,000
1107
00:38:16,862 --> 00:38:20,897
for you and your
fantastic man, who I met.
1108
00:38:20,899 --> 00:38:24,634
I want you both to go
on a nice, long vacation.
1109
00:38:24,636 --> 00:38:26,236
Thank you...
1110
00:38:26,238 --> 00:38:28,805
Barry.
1111
00:38:28,807 --> 00:38:31,574
Ivette, in addition to that,
1112
00:38:31,576 --> 00:38:34,311
what I'd like to do is,
I'd like to give you $30,000
1113
00:38:34,313 --> 00:38:35,679
so when you get home,
1114
00:38:35,681 --> 00:38:39,716
you and your fiance can start
your new life together.
1115
00:38:39,718 --> 00:38:41,384
Thank you so much. Thank you.
1116
00:38:41,386 --> 00:38:44,220
Like, a lot of people don't know
1117
00:38:44,222 --> 00:38:46,589
that hard work actually pays off,
1118
00:38:46,591 --> 00:38:48,525
and I hope, like, people are seeing this
1119
00:38:48,527 --> 00:38:51,494
and realizing this, like,
that they'll, like...
1120
00:38:51,496 --> 00:38:53,163
Thank you.
1121
00:38:53,165 --> 00:38:55,231
I'm excited. I feel really good.
1122
00:38:55,233 --> 00:38:58,101
The fact that he even gave me
the money to go see my mom,
1123
00:38:58,103 --> 00:38:59,703
that's crazy.
1124
00:38:59,705 --> 00:39:00,870
Thank you.
1125
00:39:00,872 --> 00:39:02,272
I'm really happy
and I'm really thankful.
1126
00:39:02,274 --> 00:39:04,240
He definitely, like, changed my life.
1127
00:39:04,242 --> 00:39:05,942
He definitely did.
1128
00:39:05,944 --> 00:39:07,844
I gotta tell you, Megan,
1129
00:39:07,846 --> 00:39:10,914
the energy that you give off,
it's uncoachable.
1130
00:39:11,917 --> 00:39:13,650
Yay! That was so good!
1131
00:39:13,652 --> 00:39:14,818
Give me a high five for that.
1132
00:39:14,820 --> 00:39:16,419
Oh, gosh, you're a pro already.
1133
00:39:16,421 --> 00:39:19,456
I just went through that rough time,
1134
00:39:19,458 --> 00:39:20,657
and it brought me down,
1135
00:39:20,659 --> 00:39:22,826
but I got a job in a place
that changed my life,
1136
00:39:22,828 --> 00:39:25,628
so, like, it really doesn't get
any better than that.
1137
00:39:25,630 --> 00:39:27,764
When you talked about you lost weight,
1138
00:39:27,766 --> 00:39:30,133
and you said there's... "you
gotta see my before-and-afters""
1139
00:39:30,135 --> 00:39:32,001
I want to see a picture
of your before and after.
1140
00:39:32,003 --> 00:39:33,436
- You do?
- Do you have it?
1141
00:39:33,438 --> 00:39:34,504
Yeah, I have some on my phone.
1142
00:39:34,506 --> 00:39:35,505
I want to see them.
1143
00:39:35,507 --> 00:39:38,842
Here's one here.
1144
00:39:38,844 --> 00:39:40,110
- Wow!
- Yeah!
1145
00:39:40,112 --> 00:39:42,379
- Holy cow!
- I know.
1146
00:39:42,381 --> 00:39:44,481
- That is awesome.
- Yeah.
1147
00:39:44,483 --> 00:39:47,384
You know, I'd like to use
those before-and-after pictures
1148
00:39:47,386 --> 00:39:49,219
in some of our marketing, actually.
1149
00:39:49,221 --> 00:39:51,654
'Cause I think it was just...
it's inspiring.
1150
00:39:51,656 --> 00:39:53,423
- If you don't mind.
- Absolutely.
1151
00:39:53,425 --> 00:39:54,891
It'd be great to see a lot of people
1152
00:39:54,893 --> 00:39:56,092
do the same thing as me.
1153
00:39:57,062 --> 00:39:58,261
Exactly.
1154
00:39:58,263 --> 00:39:59,462
Well, one of the things we talked about
1155
00:39:59,464 --> 00:40:01,564
that really hit home for me
1156
00:40:01,566 --> 00:40:04,100
was your personal life.
1157
00:40:04,102 --> 00:40:08,638
What I'd like to do is
I'd like to give you $15,000
1158
00:40:08,640 --> 00:40:12,041
for you to find a place of your own
1159
00:40:12,043 --> 00:40:15,278
and continue to build your independence.
1160
00:40:15,280 --> 00:40:19,282
Thank you so much. Oh, my God.
1161
00:40:19,284 --> 00:40:22,318
We also talked about you
going to school,
1162
00:40:22,320 --> 00:40:24,187
and you're clearly excited
about your career.
1163
00:40:24,189 --> 00:40:25,388
Oh, my God.
1164
00:40:25,390 --> 00:40:27,724
Megan, I'd like to give you $40,000...
1165
00:40:27,726 --> 00:40:28,725
Oh, my God.
1166
00:40:28,727 --> 00:40:29,826
To pay for your school loans...
1167
00:40:29,828 --> 00:40:30,994
Oh, my God.
1168
00:40:30,996 --> 00:40:32,962
And leave you finished
with school debt-free.
1169
00:40:39,770 --> 00:40:42,172
Oh, my God.
1170
00:40:42,174 --> 00:40:44,774
Thank you, God.
1171
00:40:44,776 --> 00:40:46,309
- Gotta finish.
- I will finish, I swear.
1172
00:40:46,311 --> 00:40:48,678
I'm on my way of making
the Dean's list again.
1173
00:40:48,680 --> 00:40:51,214
Now that we're gonna have you loan-free,
1174
00:40:51,216 --> 00:40:56,719
I'd like to give you $20,000,
to just moving forward money.
1175
00:40:56,721 --> 00:41:01,191
Oh, my God!
1176
00:41:01,193 --> 00:41:02,559
This is beyond my dreams.
1177
00:41:02,561 --> 00:41:04,694
I never thought that,
a year and a half ago,
1178
00:41:04,696 --> 00:41:05,795
when I was going through that,
1179
00:41:05,797 --> 00:41:07,630
that I would have this right now
1180
00:41:07,632 --> 00:41:10,366
and that I'd be able to live my life
1181
00:41:10,368 --> 00:41:12,035
without any worry.
1182
00:41:12,037 --> 00:41:13,403
Can I hug you right now, please?
1183
00:41:13,405 --> 00:41:15,171
- Yes, you can.
- Oh, my God!
1184
00:41:16,241 --> 00:41:17,507
I went through that rough time,
1185
00:41:17,509 --> 00:41:20,410
and I thought I would never
just continue in life.
1186
00:41:20,412 --> 00:41:22,212
I didn't feel like living anymore,
1187
00:41:22,214 --> 00:41:25,748
and now, I'm, like, here,
and I have a chance
1188
00:41:25,750 --> 00:41:29,486
to live and be happy and start my life.
1189
00:41:29,488 --> 00:41:33,490
Oh, my gosh. This is so unreal.
1190
00:41:45,302 --> 00:41:47,837
It's been a long week.
1191
00:41:47,839 --> 00:41:50,740
On this journey,
I saw some amazing things,
1192
00:41:50,742 --> 00:41:52,375
met some amazing people.
1193
00:41:52,377 --> 00:41:55,411
You know, I also saw
some things I wasn't happy about
1194
00:41:55,413 --> 00:41:57,814
from some individuals that I felt
1195
00:41:57,816 --> 00:41:59,983
didn't really fit into
the Retro Fitness model.
1196
00:41:59,985 --> 00:42:01,684
I learned about the core values
1197
00:42:01,686 --> 00:42:03,853
of always doing your best
at everything you do
1198
00:42:03,855 --> 00:42:05,755
from my mother,
1199
00:42:05,757 --> 00:42:07,991
and I kind of approach business
like that.
1200
00:42:07,993 --> 00:42:10,393
Perfection is something
that we want to achieve,
1201
00:42:10,395 --> 00:42:12,996
but it's an ongoing effort,
1202
00:42:12,998 --> 00:42:14,898
so I'm excited to go back to work
1203
00:42:14,900 --> 00:42:17,233
and get those things fixed.
1204
00:42:32,540 --> 00:42:40,540
Sync and corrections by atrn97g
for www.MY-SUBS.com
89139
Can't find what you're looking for?
Get subtitles in any language from opensubtitles.com, and translate them here.