All language subtitles for Undercover Boss - 04x06 - Mood Media

This week, on Undercover Boss...

The CEO of Mood Media,

the world's largest
in-store media provider,

poses as a failed nightclub owner.

- I'm Beau, nice to meet you.
- Beau, how you doing?

- Pleasure.
- Welcome to my world.

His employees think

he's on a reality show,
competing to win a new job.

What do you do
to keep your teeth so white?

You know, I've used whitener.

- It burns a little bit.
- What the...

All right.

By working undercover,

this high-powered CEO will find out

what it really takes
to make his business run.

That's not right.

- We gotta go get some ladders.
- Okay.

You're not afraid to be up high, are you?

I hope not, because
you're gonna do it anyway.

What will happen

when the boss confronts
his fear of heights?

I don't wanna see you going...

I was terrified.

You're gonna have to go up one more step.

And don't look down.

Oh, whoa, whoa, whoa.

They've already started closing offices.

A lot of the people here

are legitimately worried about their jobs.

And are you worried about that?

Mm-hmm.

And an unexpected reunion

will change his life forever.

It'd be nice to know if we can have

some kind of a relationship.

Coming up next,

on Undercover Boss.

Undercover Boss 4x06 - Mood Media
Original air date January 4, 2012

Sync and corrections by atrn97g
for www.addic7ed.com

Headquartered
in Charlotte, North Carolina,

Mood Media provides in-store media

to more than 590,000 locations
throughout 48 countries.

With $1/2 billion in annual revenue,

this media mogul plays more songs a day

than all of the largest
radio stations combined.

Overseeing the 2,500 employees
across the globe is one man.

My name is Lorne Abony.

I'm the CEO and chairman of Mood Media.

Mood Media is one of those companies

that you've invariably experienced

without knowing
that you've experienced us.

When you walk into a store,

you're hearing music.

We provide the music in-store.

We play over 140 million songs a day.

You'll sometimes see signs,
digital displays,

and even closed-circuit security systems,

and those things are provided by us.

Mood Media was founded 75 years ago,

originally as a business called Muzak.

Muzak was a great American brand,

but today, it doesn't have
the right connotation

for our current business.

We've moved a long way
from providing elevator music,

and we actually no longer
provide music in elevators.

Mood Media is basically

in every retail experience
that you come across.

Our customers are
restaurants, hotels, stores,

gyms, shopping malls.

We are about creating
a 360-degree experience

for our customers.

Music in-store, video in-store

helps people stay longer,
be more comfortable,

and buy more.

I grew up in Toronto, Canada.

I'm an only child.

We had very, very little money growing up.

My parents got divorced
when I was very young.

My mother sacrificed everything for me.

We lived in government subsidized housing.

She was, uh... she, uh...

she brought me up by herself.

My dad wasn't involved

in a great part of my life.

I remember waiting for my dad

to come to pick me up on visits,

or other times that he was
supposed to be there,

and he just didn't come.

He didn't come to any of my graduations,

and that was a very painful
experience for me,

and so the decision to not have him

part of my life today is really a decision

to ensure that I don't
feel that way anymore.

I definitely think
that my childhood impacted

the kind of person I've become.

When I was younger, I probably got a lot

of my sense of self-worth

from my academic accomplishments.

I have two law degrees,

and I have a MBA
from Columbia Business School.

Growing up with financial hardship

had been a great benefit for me as a CEO.

I treat money with the seriousness

with which it deserves.

I'm extremely competitive
in everything I do.

Myself and my tennis partner
are ranked second in the U.S.

in the men's over 40.

We will be ranked first soon.

Well, everyone, as you know,

I'm going undercover.

I'm just generally nervous.

And, you know,
do you have any suggestions?

Well, if you're gonna go out
with one of my technicians,

please don't fall off a ladder.

I've always been an entrepreneur,

and always worked for myself.

I became involved in this business

because I saw a great opportunity.

When I started as CEO four years ago,

we were doing about $2 million in revenue.

We had less than ten employees.

Today, we are close
to $500 million in revenue.

We have 2,500 employees,

and we're really transforming
the retail landscape in America.

It's hot and itchy, all right.

As a CEO, I'm good with numbers.

My background's in finance,

and I'm very comfortable
making decisions around numbers.

I'm very excited to go undercover

because I'm gonna have
a firsthand opportunity

to meet some of the people
that I actually only know

through spreadsheets and financial models.

Holy cow.

I have never put together
any of our technologies.

I have never been on any installs.

I'm hoping to learn what they need

to make this an even greater company.

While undercover,
I'll be posing as Beau Sinnott,

a failed nightclub owner
looking for a chance

to start a new life.

Throughout my undercover journey,

my employees will be tricked into thinking

they're on a hosted reality show

in which they'll work alongside Beau,

and then decide whether he deserves to win

his dream job at Mood Media.

I've got Leila here to my left.

And Leila is a dispatcher
here at Mood Media.

The woman pretending to be
the host of the fake show

will keep asking questions

on whether Beau deserves his dream job.

So my employees will have no idea

that this is secretly Undercover Boss.

I spend a lot of time traveling.

I have offices in 48 different countries.

I have a wonderful wife
and two amazing children.

Hi, honey. What do you think?

He has a slight resemblance to daddy.

Does daddy look funny?

I'm not always home,
but, you know, my boys will

never have to worry
about money like I did.

Today, I'm in Austin, Texas,

at the DMX offices.

At Mood Media, we've grown by acquisition,

and DMX is a company
that we recently acquired.

DMX does a lot of the same work
as Mood Media does.

DMX has a great background music
and messaging business.

I'm here to see Leila.

She'll be on your right hand side.

Thank you so much.

The most important thing
in running a business

is how you treat the customer.

So today, I'm going to be
working in dispatch.

Dispatch handles any problems

that arise with existing customers.

Problems can range from a malfunctioning

sound system at a restaurant

to a flickering video monitor
at a retail location.

I think this will be
a great opportunity to see

how the customers are treated

and how they're serviced,

because it's the most important
thing that we can do.

- Hi, Leila.
- Hi.

Hi, I'm Beau. Nice to meet you.

- Nice to meet you.
- Pleasure.

Take a seat. Oh, you have beautiful teeth.

- Oh, thanks.
- Oh, my.

Beautiful teeth. Hello.

- Thanks.
- Your name is Beau?

It is.

When Leila commented on my teeth,

I was a little self-conscious.

What do you do
to keep your teeth so white?

Well, I, I, uh...

you know, I've used whitener before.

How does that work?

Does it make it, like, sensitive?

- It burns a little bit.
- What the...

I'm not tryin' to burn my mouth,

so we're not gonna do that.

Beau's got the look,
he's got the attitude.

Yeah, Beau's pretty much a hipster.

This is it.
Basically, we get service calls

from customer service.

We find a technician that's qualified,

we send him out to the location.

He fixes the problem, everyone's good.

This is the person that called in

and said "this is my issue."

It says the music is skipping.

I'm gonna pull up the ZIP code.

This are all a nice little list

of technicians that are in this area.

This technician... his name is Harold.

I'm gonna call Harold,
and I'm gonna give you a headset

so you can kind of listen in
and hear me talk to him.

Okay, I will listen.

I can hear perfect.

Hello, Harold speaking.

Harold! What are you doing?

What you got going on?

So I have a question.

I want to see if you have time
on your schedule tomorrow

to check out an Ann Taylor for me.

Yeah, yeah. Don't you worry.

- We'll get it taken care of.
- Perfect.

I thought Leila
had a delightful disposition.

She seems to make work fun.

Since we merged with Mood Media,

we're beyond huge.

So this is just one of the many.

Like bringing in the ones
from Mood Media and from...

Yeah. So now that we have this saved,

I now have to create it into a PDF file

to be sent to the tech.

Now I'm going to get
into the complicated stuff.

That wasn't the complicated stuff?

No.

I'm going to have you sit in the hot seat.

The thought that was going through my mind

is, "there is no chance of knowing"

"all of those things so quickly."

I want you to copy the ZIP code

from that page and enter.

Now, we're going
to put the E.T.A. in there.

- So the E.T.A. is...
- Tomorrow.

Tomorrow. I'm gonna scoot along

and get you to call the client.

Okay.

Oh, I'm nervous like a mother...

I'm nervous too.

Hi, this is Whitney.

Hi, Whitney. It's Beau calling from DMX

about your service issue. How are you?

- Good.
- Good.

I'm just calling to let you know

that a tech will be out to service...

uh, provide you the service tomorrow.

Okay, sounds good.

And, uh, he will call you prior to, uh...

- to arriving.
- Perfect.

- Okay?
- All right, thank you.

Thank you so much. Bye-bye.

Bam! That's right!

- So we're gonna do one more.
- Okay.

So far, what I'm seeing is that DMX

is not only standing up
to Mood Media's standards...

Paging is down. It's at the Saks.

It's setting a great example
for the rest of the company.

Yeah, put it down for tomorrow.

- Great. Thanks, Steve.
- Thanks, Steve.

Good job.

Good.

Okay, let's eat. I'm hungry.

Okay, perfect.

- So you used to own a club?
- I did.

Well, there's a lot
of different areas at DMX

that would probably suit you.

You know, I thought
I was coming to Mood Media,

and then, you know,
you keep talking about DMX.

- The merger?
- Yeah.

Well, Mood Media actually acquired DMX

not too long ago,

so we're now one big family.

And when they actually brought
us in for the announcement,

a lot of the veterans
that had been here for years

were like, "are you kidding me?"

"This is, like, our biggest rival,"

- "and we're now a family?"
- Right, wow.

How is this gonna work?

They've already started closing offices.

A lot of the people here
are legitimately worried

about their jobs.

When you look at a spreadsheet

of bringing two businesses together,

you look at employee 1, 2, 3,

and it's different to look into their eyes

and see that her or her colleagues

are concerned about their job.

And are you worried about that?

Mm-hmm.

This is where I've forged my home.

My boyfriend and I
just leased a home together.

But when that lease is up,
I'm probably gonna be moving

to pursue my career for school.

So tell me about school.

I've always wanted to be a vet.

I have four dogs, so my dogs are my kids.

I just have to worry about my finances.

Going to college is expensive.

And that's what I'm worried about.

All right, well,

I don't even see any more chicken in here.

So you ready to go?

Let's get back to work.

I learned today that DMX

really understands customer care.

Hopefully, it seems a little easier

now that you're doing it.

Leila not only did that job very well...

I admire that she wants
to put herself through school.

I can really respect that.

We're gonna let them know
that we have a tech

that's scheduled for tomorrow.

Okay.

Coming up, the boss hears

what an installer
really thinks of his company.

They'll expect us
to put a speaker like this

- into a poured concrete ceiling.
- Right.

And we're like, you know, come on.

And later,
Lorne confronts his past.

I love you unconditionally.

Always will.

Today, I'm in Long Island, New York,

at Moe's Southwest Grill,
working with an installer.

At this location,
we're going to be installing

Mood Media's state-of-the-art
digital sound system.

The right sound enhances
the customers' experience

and keeps the customers coming back,

so it is extremely important
that we get this right.

I am nervous, because I have no experience

installing sound systems,

so this is as far out of my comfort zone

as I could possibly be.

- Hi, John.
- Hey.

I'm Beau. Nice to meet you.

Hey, Beau. Nice to meet you too.

- How are you?
- Good, good.

- Good.
- I understand, uh,

I'm gonna give you
a little bit of job training.

Go over, you know,
the sound system installation.

Basically, what we got here,

they're gonna get
a total of seven speakers,

and the first thing
we want to do, basically, is,

we have our standard 2x2-foot tile.

I know that our speaker diameter
is 8 inches,

so we're gonna set this guy up for 4.

All right, so why don't you
go right in, spin it around.

Okay.

Yeah, there you go. Keep that centered.

You're making a nice mark.
That's pretty good right there.

Start on your line.
I generally like to keep,

like, maybe a little bit
on the outside of the line.

Just relax.

Take your time. You got it.

I'm just gonna finish prepping this.

I usually sit in a nice,
comfortable board chair.

I usually am typing emails,

looking at financial models
or presentations,

and certainly not with a knife.

All right, you're getting
to the end. Good.

And let that drop right in.

Looks like we're a little small on that.

- Yeah.
- Oops.

Obviously, it's not right on.

I'm just gonna round it out a little.

Okay.

Get those edges.
Here's one of our speakers.

This should, hopefully,
go right in, which it does.

That's all in. Let's put back our grill.

So what part of the country
are you from, Beau?

I'm... I'm originally from Detroit.

Where are y...
are you from here originally?

- Yes.
- Yeah.

Yeah. Just push that in.

Right, a little bit...

- There we go.
- Look at that.

See if you can hold it
on the underside, like this.

So do you have family too?

- Yes.
- Yeah?

Yeah, I've got three wonderful children.

Oh, wow. How old?

- Um, 25-year-old...
- Wow.

And a 23-year-old.

She's getting married next month.

- Oh, congratulations.
- And a 13-year-old.

What we want to do, we have
the feed line that I ran for it.

- Just carefully help me lift.
- Yeah.

Hoo!

John, is your daughter
going on a honeymoon?

Yeah, I been saving
for about three months now.

She asked if I could be the one to help...

you know, she wants to go to Hawaii, so...

- How exciting.
- Yeah, and at least

that'll be one less thing
she'll have to worry about.

John is a family man.
He loves his children.

Give it, like, a little twist.

Even though they're grown,
you can see how much

he still wants to take care of them,

and I really respect that.

All right, so we're ready
for the next one.

I guess, uh, pretty much, you can start.

I'll be up ahead, doing another one.

All right. All right.

Oops.

Gonna screw these in.

Looks like we're a little small on that.

Gonna go with a fresh one here.

I think Beau was kind of surprised

over the job tasks that we were doing.

The installation work is not easy.

He was a little bit slow, and you gotta do

what's needed and necessary
to get the job done.

Looking at a technical opportunity here,

you might be looking into, like,
a managerial position.

Yeah, I mean, there's... um,

yeah.

It's good to know, like...
yeah, watch your line.

Um, like, one of my biggest
complaints through the years

have been, like, how certain jobs

weren't visited by the people
that, you know, sell them.

And they won't know if it's,
like, push-up tile,

or if it's sheet rock,
or sometimes it could be

poured concrete, and, you know,
we'll go into certain situations

where they'll expect us
to put a speaker like this

- into a poured concrete ceiling.
- Right.

And we're like, you know, "come on."

You know, nobody...
obviously didn't look at the job

- or scope it out, so...
- Right.

You know, if you could straighten that up,

you know, that would be, like,
one of the best things.

If I end up in management,
I'll definitely...

Yeah.

It was clear to me today,
working with John,

that there's not perfect communication

between the salespeople
and our tech force,

and when I get back to the office,

that's something
that I will address immediately.

Okay, let's go on to the next.

This process has been
much more eye-opening for me

than I actually thought
it was going to be.

I know our company's successful,

but after working with Leila and John,

I'm realizing that I've been
so focused on the bottom line

that I haven't realized
the problems our employees face

that make their jobs more difficult.

These people give their heart and soul

to Mood Media on a daily basis,

and we need to do a better job
supporting them.

I'm here at the Planet Fitness
in Atlanta, Georgia,

and I will be working
with one of our installers

to do a closed-circuit
security system install.

My first install job
with John was putting in

one of the most traditional products.

However, we install a lot more

than just background music systems.

Digital signage products

and closed-circuit security systems

represent an opportunity
to grow our business

well beyond just music,

and so this is...
you know, this is something

I'm very excited to see.

- Eileen?
- Yeah, hi.

Hi, I'm here for the tech job. I'm Beau.

- Hi. Hey, Beau.
- Nice to meet you.

Nice to meet you.

What we're doing is,
we're installing a CCTV system.

You see right up there?

- Camera?
- That's a camera, okay.

First thing we gotta do is,
we gotta go get some ladders.

- Okay.
- You're not afraid

to be up high, are you?
I hope not, because

you're gonna do it anyways, okay?

I'm a little afraid of heights, but...

Okay, well, don't worry about it.

- All right. Okay.
- Just don't look down,

and you'll be fine.

I actually couldn't really focus

on anything she was saying.

I was terrified
by the height of the ceilings...

All right.

And by the height of the ladders.

You get up there.

- All right, I...
- Go ahead.

Okay, and the ladder looks safe to you?

You're not used to ladders, huh?

Not really. Not...

Okay, don't ever try and reach...

what's not safe, 'cause
I don't want to see you going...

Yeah, I don't really

want to see me doing that either.

And I don't want to dial 911
either, so okay?

- Go get...
- All right, are you holding

- the ladder, or...?
- No.

- No?
- You're on your own.

- Yeah, wait, what?
- You can do it.

- All right.
- All right?

- Yeah.
- Get on up there.

I'm gonna push you the wire.

Go ahead. You're okay. Don't look down.

You're all right.
Just stay center of the ladder.

You're gonna be all right. All right?

I have never seen anybody react

to having to step up on a ladder
the way Beau does.

You're gonna have to go up one more step.

And don't look down.

Whoa. Whoa, whoa, whoa, whoa, whoa, whoa.

Lorne Abony,
the CEO of Mood Media,

is a boss undercover in his own company.

Hi, I'm here for the tech job.

- I'm Beau.
- Hi.

His employees think
he's a former nightclub owner

participating in a hosted reality show,

competing to win a new job.

You're gonna have to go a little higher.

But right now,
he might be in over his head.

Whoa. Whoa, whoa, whoa, whoa, whoa, whoa.

This seems a little wobbly.

Eileen? This seem safe to you?

This ladder's set? Everything's fine?

I still think it is.

I don't ever go on a ladder,

and I was very concerned
that I was going to fall off.

Coming at ya.

I need you to get that wire.

- Okay.
- Pull it some.

A lot of the times,
we don't have the luxury

of having anybody else helping us,

just so you know that.
I really can't even imagine

doing this at all,

let alone by myself.

All right, we're gonna put a camera up.

Ah, you'll be running up this thing soon.

- Yeah.
- So what did you do

before you didn't do
whatever you're not doing?

Oh, yeah, well, I had
a nightclub that I owned, so...

- Really?
- Yeah, in Detroit.

And you never had to go
change a lightbulb, or anything?

- No, I... and not...
- No?

I'm a little afraid of heights, actually,

- to be honest.
- Oh, you're doing fine.

- You're doing fine.
- All right.

I'll take the camera.

And this baby's gonna
come right through here.

So we're stripping the wire back.

All right, which one we using for power?

Oh, um, uh, plus is black?

No.

Have you never opened
the hood of your car?

Normally, red is positive.

All right, can you do me
a positive and a negative?

- Yeah. Yeah.
- Give me the other gizmo.

So do you have any questions?

I mean, one of the reasons
I wanted to get, you know,

a job at Mood is retirement,
and security for my family,

and kind of for the long term.

- Have you been able to...?
- I've been able

to sock some into the 401K, but you know,

that big crash was, like, ugly.

- Right.
- So I stopped contributing.

- Right.
- Let's see what you did.

Okay. All right. How does that look?

- Looks good.
- Yeah?

Yeah.

See, I could train you. I could get you...

I could get you there. You're so positive.

- I think...
- You're so positive.

- Do we have picture?
- Wow, we do, yeah.

- Oh, my gosh. Okay.
- Perfect.

- There's our club.
- Wow.

And we're gonna bring it down
a little bit.

That's fantastic.

Okay, so now...

Hang onto that,
'cause we don't want to lose it.

Okay, yeah. I'm sorry.

- Stuck in my ladder.
- Yeah. Come on down.

I thought, coming in, that I was

not very good at these types of jobs.

I'm now convinced,
beyond a shadow of a doubt,

that I am absolutely terrible.

We're gonna go outside,
we're gonna get some fresh air.

Okay, great.

I'm disgusted with myself,
is the honest truth.

- So you got a wife.
- I do, yeah.

And what about you with family?

- I've got a partner.
- You have a partner, right.

For, like, close to 30 years,

and we've got her nephews,

and they were in a home
that wasn't... just wasn't good,

you know, and instead of them
going into foster care,

they asked if a family member
could take them,

and Karen and I, you know,
it was like, "yeah."

- Good for you.
- Yeah.

Good for you. Yeah, kids are wonderful.

They are. They're fun.

We consider 'em our guys.

We've tried to do as much
as we possibly could for 'em.

- Right.
- Yeah.

I thought, from every perspective,

Eileen was a wonderful individual.

She has been with her partner
for 30 years.

She brings up four children.

You know, today was very difficult.

- We're not done yet.
- Yeah, we're not done.

Don't be like, "it's over" yet.

- I'm just having a cigarette.
- You're right. You're right.

Right.

The way Eileen works hard
to support her family

reminds me of how hard my mother
worked as a single parent.

All right, come on.

I apologize. I'm really trying.

Okay, quit saying you're sorry.

She's just the type of person
you just want to help.

Today, I'm at
our regional office in Atlanta,

and I'll be working as a rack fabricator.

Part of the reason
we've been so successful

is because we're very
hands-on with what we do,

from installing and repairing our systems

to manufacturing our own equipment.

A rack fabricator assembles all
of our equipment from scratch

before it's shipped out to our customers.

- Hi, I'm here for Devin.
- Hey, how you doing? I'm Devin.

Hey, Devin, I'm Beau. Nice to meet you.

Beau, how are you? Welcome to my world.

- Oh, thank you.
- Um...

What I do, I build racks all day.

Okay.

Hopefully, you like my job,
'cause I love my job.

- Great.
- So you know much about racks,

- and...
- I really don't.

Really don't? That's... that's cool.

No, I don't know much about that.

When Beau walked in, I could
see that he was really nervous,

so you know, I tried
to take it easy on him.

By the end of the day,
you'll be a expert, trust me.

Okay, great.

This is what we call a rack,

and what it does
is either play music, video,

whatever kinda the customer wants.

As you see, we wire them all up
from scratch.

We make every single wire. Right now,

I'm gonna start you out
on actually making RCA wires.

Take one RCA... you know
a standard, regular RCA.

So you're gonna use this
as a wire stripper.

- You could take my seat.
- Okay, thank you very much.

Yeah, please.

- Sit down, be here for awhile.
- Okay.

So you get a wire like this.

Make sure that this sleeve
is in the little ring.

- Right.
- And just kinda...

- and the tip out that distance.
- Right.

Just bite all the way down.
You're not gonna break it.

Pull this off?

- There you go. All right?
- Okay, good.

So you'll always have three wires.

This is where, basically,
your sound goes through.

Go ahead and tie the ground
and your common together.

Okay.

These racks, when they
ship out to the customer,

they have to be in tip-top shape,

because once they get there,
it's plug-and-play.

A lot of detail.

Oh, yes. Detail is the key to this.

Sometimes, my rack will show up

two days before the opening of the hotel,

and they have no room
for us to make a mistake.

We have to solder it, make sure
it stays on there tight.

Use your solder and tin them now.

Get your gun right on there.
We call that "tinning the wire".

I'd never used a soldering iron before.

I'd never actually seen anyone
solder anything before,

so I didn't want to burn him or me.

Hold it like a pencil.
That might help better.

Yeah, there you go.

And lay it on top of your ground.

Just lay it there. Then you do the same

with the top.

Oops.

Well, that's not right.

Now, let me see. Did you do it correct?
Yes.

Would I let this out? No, I would not.

You see how you have your wires
hanging out?

That could cause a short.

If I didn't do this correctly,

and it went out, got in your nightclub,

you got got everybody in there, mixing.

One side goes out, and now,
you've got customer leaving.

Imagine that phone call
I would get the next morning.

That one wire could
cost you millions of dollars.

Devin saw that his job was
part of a much larger business,

and he recognized that he was

a very important piece of the puzzle,

and I was... I was just delighted.

There you go.

Now, we have to put the next unit in.

AM/FM radio, as you see right here.

So we pull out all the feet.

So do you live close to work?

I live right...
ten minutes down the street,

- with my older brother, so...
- Right.

My older brother gave me this opportunity

- to come stay with him.
- Yeah?

Had me in some tough situations, you know?

I left home when I was 17.

I was doing good, and all of a sudden,

really down on my luck. Homeless, really...

Yeah, it was going all bad for me.

- So it's worked out since...
- Yeah, yeah, yeah. I've...

- Getting back to...?
- Yeah, so...

And I'm trying to save up for a house.

That's one of my dreams, and hopefully,

have my younger brother
stay with me as well.

- Yeah.
- Same thing

my older brother's doing for me,
I want to do for him.

- Right.
- "Stay with me,"

"get on your feet, and we'll have you,"

and I'm trying my best to
help him take care of his son,

- and...
- Right.

Plus, my mother's getting older,
and you know, why not?

- Come stay with me as well.
- Right.

Good for you. That's... that's wonderful.

- That's the goal.
- And how about your dad?

Uh, I kinda just reconnected with him.

- Yeah?
- I stopped talking to him

for about a good... close to ten years.

- Yeah.
- Yeah, when I left college,

that was kind of the last time
I got in contact with him, and...

I've had that with my dad too.
I've, like...

- Yeah?
- Gone a long time

- not talking to him.
- Yeah.

With my parents being divorced,

you know, it comes with a lot of anger.

- My parents are divorced too.
- Yeah, so... and...

He had a lot of anger still built up,

and you know, just one night,
he was drinking real heavy,

and just kinda went the wrong road,

and I don't want to get
too far into detail,

but my uncle died, my grandma
died within the same year...

- I'm sorry.
- That's when I value

not to hold onto grudges,
I mean, we're too prideful.

Devin has a similar
set of life experiences to me.

I've had a strained relationship
with my father.

That might be a man's
biggest downfall, is our pride.

"I'm not gonna talk first.
He needs to talk first."

- "It's his fault."
- Wow, is that true.

Yeah, and at the end of the day,

does it really matter?

It... I learned to let my pride go,

but my father's gonna
take a little bit more time.

- At least we're talking, so...
- I had the same thing.

- Really?
- Years and years and years

and years of, you know,
not talking to my dad.

But you got over it, hopefully.

Well, I might just
take your advice, and...

- You know...
- I think you should, man.

You don't want to wait
till somebody has passed,

and you be like,
"I wish I could've said this,"

"got this off my chest." Yeah, I mean,

life's short, man.
Life... life is really short,

and don't want to live with regrets.

You know?

All right, well, yeah, thank you.

You know, I thought that
his advice was very insightful,

and he was very forthcoming with me,

and he seemed to genuinely care.

There you go.

It was very impactful for me.

That's a good sign for a rack builder.

Now, it's time to ship your rack out.

Okay.

I was caught off guard

that Devin had a similar
relationship with his father

and decided to make peace with his father.

Devin has a very compelling point,

that life is really short,

and there really is
no reason to hold grudges,

but I will probably always be mad

for what I can't really understand,

which is, you know, not showing
your son that you love them,

and not being there

for some of the most important
things in my entire life.

I don't think I'll,
you know, ever be over that.

But this experience is making me realize

I need to open my heart and mind
a little more.

How will the employees react

when they find out
Beau is really the boss?

I'm Lorne Abony.

I'm the CEO and chairman of Mood Media.

And how will Lorne react

when he sees his father

for the first time in more than a decade?

You know, I've had a chance
to think about things,

and I only have one dad.

Say good-bye to Beau.

This has been one of
the best experiences of my life.

I've learned that my job
is not more important

than any of the other
2,499 employees at Mood Media,

and I want to have a chance
to give back to them,

because they have given so much

to make this such a great company.

My employees have been summoned
to an office in New York City.

They think they're here
to judge Beau's performance.

What the heck?

Oh, my God, Beau.

How are ya?

How are you? You're looking good today.

You clean up nice.

So how'd Beau do?

Uh, you did great...

You are Beau!

What do you mean, "how is Beau?"

So do you know who I am?

No.

- You don't?
- No.

I'm not really Beau.

I'm Lorne Abony.

I'm the CEO and chairman of Mood Media.

Oh, my God.

Wow. Wow.

- Hello.
- How you doing?

Wow, it's a pleasure,
a pleasure. An honor, an honor.

- Pleasure to meet you too.
- Wow.

Uh, hi.

- Hi.
- Hi.

Leila, you were incredibly
gracious with our customers

and with our technicians.

I want to see if you have time

to check out an Ann Taylor for me.

Yeah, yeah.
We'll get it taken care of.

Perfect.

You were fantastic.

- Thank you.
- So it was great.

You know, I listened to you, and you said

that you were concerned about your job

since Mood Media merged with your company.

You're so customer-focused
and so polite on the phone,

and I don't want to lose
the best employees,

so I want you to know
that you will have a job

- as long as you want one.
- Oh, my God.

And you shared with me
just how much you love animals.

I too love animals. I have
two German Shepherd dogs...

- Oh!
- That I love.

So what I would like to do
is make a donation in your name

- of $5,000...
- Oh, my God.

To an animal charity

for the prevention of cruelty to animals.

Wow. Okay. Thank you.

I want to do something else.

You know, you're trying to figure out

whether you should go to school.

- I want to give you $15,000...
- Oh, my God.

For you to further your education.

I don't know what to think right now.

Thank you for absolutely everything,

and being just awesome. Thank you.

Thank you.

It's really overwhelming,
'cause I've never had anybody

do something like that for me,
and I don't know,

this is just the biggest blessing

I never thought I could ever have.

Oh, my God.
This is definitely, definitely,

definitely gonna be the start of my life.

John, let me tell you, I was touched

by the integrity of your character.

I was blown away.

It's an honor to have people
like you working at Mood Media.

- Wow.
- You mentioned to me

that, you know, sometimes,
our salespeople will sell a job,

and they won't have, you know,
even attended at the job...

- Yeah.
- Then the techs, you know,

don't have the right tools, et cetera,

and I listened to that,
and I would like to offer you

a job as a supervising engineer,

to make sure that we don't sell a job

that isn't completely spec'd out,

and because, by bringing this
to our attention,

you're going to save us a lot of money,

I want to make your life
a little bit easier.

You told me about saving up
for your daughter's honeymoon.

John, I want to give you $40,000
to use however you wish.

Extremely generous. Extremely generous.

I... this... this is amazing.

And I would love to offer you, you know,

an invitation to her wedding. I mean...

I was going to ask you
if I could get invited

to your daughter's wedding,

but I thought that
that might be too presumptuous.

That is just one of the most un...

incredible gestures of generosity

that I've ever received from anybody.

It's like hitting the lottery,
or something.

I... I... this is just gonna...

it's gonna help my life out tremendously,

and, um...

I don't know if you're...

I just... I'm just so grateful.

I want the world to know about Mood Media,

'cause Mood Media rocks.

Eileen, it doesn't really
get much better than you.

I mean, you've been at Mood Media

for 25 years.

You have been with your partner
for 27 years.

You have taken on four children.

I have a tremendous
amount of respect for you.

You're gonna make me cry.

This is crazy.

Okay, go ahead. Don't let me stop you.

No, I'm loving this. Go ahead.

I would like to do a couple things

that I hope will make a difference

in your life.

I have two children of my own,

and I know just how hard it is
to bring up children.

And I would like to give you $10,000

to be used however you wish

- towards your children.
- Wow.

Well, it'll definitely help put a dent

in some of the extra expenditures

we've incurred through the years.

Absolutely. Thank you so much.

You told me that your 401K

had suffered pretty significantly.

And so I would like to give you $25,000

so that you can restart the 401K

and get back on the right track.

I appreciate it, Lorne. I really do.

Wow.

This is so much to take in.

This is a lot for me.

Jeez!

- And finally...
- There can't be any more.

You told me about your partner.

The first thing I thought about

is whether or not

your partner had benefits.

- Mm-hmm.
- Effective today...

Mm-hmm.

Mood Media will always provide

same-sex partner benefits.

It's approximately
a $200,000 a year cost to us.

- Wow.
- But it's something

that I think is essential.

I know there are probably a lot of people

that'd be grateful. Grateful.

Thank you so much, Lorne.

I'm so happy.

I'm just so happy.

I'm humbled by...

humbled by you, as a person.

- Mmm.
- So...

- We have to hug again.
- Gotta hug.

Yay. I'm just overwhelmed.

I'm thrilled.

The money definitely makes things

a lot easier for us.

And having Lorne

to look into my 401K

so that I can retire.

Plus, he's changed a policy Mood Media had

about domestic partner benefits.

I'm just still so in shock.

Devin, I want to tell you...

I loved working with you.

I loved you working with me.

It was fun.

Your attention to detail,

I was just so impressed with.

Thank you.

And you actually shocked me
when you said that

you had a strained relationship
with your father.

I've gone years
without speaking to my father.

So when you told me that
you made up with your father,

it meant a lot to me, and I'm considering

getting back in touch with my father.

Good. Glad to hear that.

You know, family means everything to me,

and you're helping taking care

of your brother's son,

and that your mother lives with you,

and that all you wish for in life

is, you know, health
and well-being of your family.

Right.

So I would like

to give you $30,000

to use however you see fit

for you and your family.

Are you serious?

- I'm 100% serious.
- Oh, wow.

Thank you.

Oh, my goodness.

I mean, that's gonna help out so much.

My mother's gonna be happy.
Take care of her.

To take care of her.

Oh, wow. Thank you so much again.

- My pleasure.
- Awesome.

"Awesome" is the only word I can use.

You made a lot
of people's lives different.

Thank you so much. Oh, my God.

Thank you so much.

What Lorne is doing for me

is more than he could ever imagine.

Lorne's not only giving me money,

but he's giving me... me and my family

a future to look forward to
and a stronger bond.

This has been a very
exhausting week undercover,

but there's one thing
I still have left to do.

This process has caused me

to think carefully about myself

and think carefully about what matters.

Thank you.

I don't think that harboring
resentment helps anyone,

and I only have one dad.

Hi, dad.

- Hi, buddy.
- Thanks for coming.

It's my pleasure.

We've had some tough times.

There were times as a kid

that I didn't feel,
you know, quite as loved

as I would have wanted to feel.

But, I, um... you know,

I've had a chance to think about things

in a different way,

and I only have one dad.

And I... you know,

I want you to be part of my life.

I want you to be part
of your grandchildren's life.

And we're not gonna
solve everything today,

but I want to make this the first step

in, uh, you know,

starting a normal relationship together.

I honor the opportunity
of being here today.

It's very touching what you said.

I love you unconditionally.

I always will, and I always did.

I'm getting older.

It'd be nice to know

that we can have
some kind of a relationship.

Yeah.

- Something...
- Yeah.

That keeps us together.

- All right.
- It takes two.

- I love you, son.
- You too.

This week undercover has caused me

to really reflect
on the important things in life.

And what really matters is my family.

They're the world to me,

and I don't want to repeat

the same mistakes my father made.

I can't wait to get home

and spend some real quality time,

just me and my family.

Sync and corrections by atrn97g
for www.addic7ed.com