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Hello and welcome back.
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We're going to be sketching some photos.
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You can sell them on a tablet here because I just want to demonstrate how we can sketch those flows
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without using paper.
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A lot of people like to use tablets and I'm using an application called Concepts.
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It's a free application.
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You can pay for some additional features, but I'm not paying right now and I can just like draw.
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I can export this as a jpeg and send it to myself if I need it.
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And that's all we really need for sketching.
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So I totally recommend, if you want to go the digital route, you can even do it in Figma.
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And yeah, so I mean, you can just grab your pen, you can even change the size of it.
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If you want to get a little bit more thick there, if you double tap with two fingers, you'll just
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go back.
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This is your eraser.
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So for the sake of this video, I'm going to keep it pretty.
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I think that's good.
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Also, you can select different types of pens.
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So what we'll do is.
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Right now we're using a regular pen.
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There's the fixed with pen.
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That's something that I rather use just for actually drawing the wireframes.
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So let's bring that down.
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I think that's a little too thick.
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Okay.
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Perfect.
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Now we're ready to go here.
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We're going to be focusing on a user's experience through certain journeys, both big and small.
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Before we even jump into those types of journeys, I just want to give you a little understanding of
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what I'm asking myself every time I approach something like this.
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Step one I want to understand what I need to draw.
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So I've got to figure out exactly what I'm thinking of sketching.
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Do I want to sketch a large journey, or am I thinking about a small interaction?
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Step two is defining some sort of starting point.
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You can start at the beginning of a journey or in the middle or at the end you choose what you think
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is best.
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Typically, I like to start thinking about the most difficult or riskiest parts of the product first.
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Some people actually like to start at the end and work their way backwards to figure out how users get
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to a certain point.
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Like I said, it's whatever works for you.
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Step three to decide your next steps after you define that first starting point within your flow.
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You need to know where to go.
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Well, that is up to you, and you need to ask yourself some important questions.
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Which way this step lead our users?
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Where do you want them to go?
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What does the user need to do to get there?
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In the end, when I'm thinking about alternate scenarios or alternate flows that I'm trying to sketch,
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I think about all the different questions in terms of alternative ways that a person can go through
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a certain route.
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So what options do they have?
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What happens if the user closes the app at this point?
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Where will they resume?
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So these are the types of questions I'm always asking myself.
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Every time I approach a sketch.
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So let's start with our very first sketch.
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We're going to talk about mapping overall flow.
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Think about a user's journey through the product.
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That's like from point A all the way to point B, we want to understand when they come in and when they
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leave and what that experience is like.
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It's like creating some sort of customer journey.
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And here we can really outline different types of pain points when they're feeling happy through this
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journey, when they're feeling sad and pick out different types of opportunities where we can really
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improve that experience for them and also understand where exactly we can branch out and focus on different
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types of flows.
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Let's start sketching a general journey.
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It doesn't need to be neat.
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It needs to be just a little like you need to be able to understand it.
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We're going to start sketching a flow here.
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The first one I'm thinking about is mapping the overall journey for our client habitual.
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So if I think about step one, I'm just going to put one.
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I'm going to draw a frame.
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And we're not really focusing on UI elements here or anything like that.
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I just want to think about what the user is possibly seeing, what screens they may be they possibly
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are going to, and what they're expecting.
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So when they come to our application, they may see a welcome screen.
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And like some sort of button.
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Maybe it's an onboarding process.
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We can figure that out later, but now we've kind of established that.
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Step two.
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Let's create another frame.
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Maybe the user when they come here, they're thinking about searching right away.
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They want to find a product.
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That's why they would use something like habitual.
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So what I'm going to do is I'm going to just draw like maybe a home screen that looks like a cube.
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This just still looks like cube.
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That's fine.
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We're going to just draw some boxes.
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Okay.
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So they come to this home screen and what they're going to do is they're going to search for a product.
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And the next step is that they're going to actually find that product.
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So they find their product and they go and research those details.
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And from here, after they've done that, they're interested in actually purchasing it.
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Right now, you'll notice that this is a very happy flow.
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This is what we really want our users to do every single time they come into our product.
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And that's not always the case.
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So they'll probably see a cart with a little X, maybe there's a checkout button.
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There are details of whatever they're purchasing or whatever product they want to buy.
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And if we move that over.
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Okay.
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Little messy, but that's okay.
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I mean, we're getting a general sense of what this journey is looking like and they get some sort of
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confirmation that the package has shipped that you bought it and it's right out the door.
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And then I don't think the journey really ends there.
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We need to think about what happens after it's shipped.
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In this scenario, it's delivered and the user is happy.
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So this is what our whole flow starts to look like.
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User comes in and is welcomed by us.
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They search for a product.
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They find that product and review it.
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Add it to their cart and check it out.
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The package ships and it is delivered to them and everyone is happy.
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Now, that always doesn't happen.
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And this is where I'm asking myself, well, we asked ourself the question of what the goal was.
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The goal was to sketch the whole journey.
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We thought about what steps come next, but we didn't really think of alternate scenarios.
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So what happens if like they can't find their product?
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There's a scenario there.
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If they can't find their product, maybe they have to go through some category searches, so they start
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searching based off of categories.
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Or they start maybe reading reviews.
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There's different things that we need to always take into account.
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Not very rarely.
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And this is an assumption and we always try to validate our assumption.
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But my assumption is that very rarely that everyone goes to the same exact flow, maybe they want to
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read reviews.
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So we're starting to think about all the different types of scenarios that a user may experience in
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their journey.
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You know, maybe over here they're happy so we can give them a good onboarding.
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Experience.
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And over here, when they're searching, you know, maybe they're a little confused and maybe this is
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a great way to implement a really easy search experience that makes them happy.
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Oops.
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So maybe we can really capitalize on that opportunity when you really need to think about who our users
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are and what they really want to experience when they're moving through our app.
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So that's how you map an overall flow using sketching.
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And if you wanted to, like I said before, you can just export this, bring it into figma, clean it
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up a bit and start thinking about it there if you want to.
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But that's how you map an overall flow.
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