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These are the user uploaded subtitles that are being translated: 1 00:00:04,578 --> 00:00:08,125 Synced by Bakugan 2 00:00:08,294 --> 00:00:10,360 My name is Nathan Fielder, 3 00:00:10,375 --> 00:00:13,377 and I graduated from one of Canada's top business schools 4 00:00:13,424 --> 00:00:15,724 with really good grades. 5 00:00:15,824 --> 00:00:17,690 Now I'm using my knowledge 6 00:00:17,790 --> 00:00:19,824 to help struggling small business owners make it 7 00:00:19,924 --> 00:00:22,490 in this competitive world. 8 00:00:22,590 --> 00:00:26,524 This is "Nathan for You." 9 00:00:26,624 --> 00:00:28,924 If you're a fan of delicious chili, 10 00:00:29,024 --> 00:00:31,057 there's a small chance you've heard of the Lie-N-Den 11 00:00:31,157 --> 00:00:33,780 Bar & Grill in Bakersfield, California, 12 00:00:33,882 --> 00:00:35,882 where owner Robert Bryan has been serving up 13 00:00:35,982 --> 00:00:39,782 his famous family chili recipe for decades. 14 00:00:39,882 --> 00:00:41,149 Just about done. 15 00:00:41,249 --> 00:00:42,482 Robert's longtime dream 16 00:00:42,582 --> 00:00:44,215 has been to sell his chili 17 00:00:44,315 --> 00:00:46,215 to the hordes of hungry hockey fans 18 00:00:46,315 --> 00:00:48,815 who attend Bakersfield Condors home games 19 00:00:48,915 --> 00:00:51,582 at the nearby Rabobank Arena, 20 00:00:51,682 --> 00:00:53,582 but so far, he hasn't had much luck. 21 00:00:53,682 --> 00:00:55,149 I did call Rabobank Arena. 22 00:00:55,249 --> 00:00:56,649 I asked them, 23 00:00:56,749 --> 00:00:59,149 "How would I get on your vendor list?" 24 00:00:59,249 --> 00:01:01,215 "Oh, we have our own vendors. 25 00:01:01,315 --> 00:01:04,015 We don't have a list." So. 26 00:01:04,115 --> 00:01:05,749 I tasted his chili just to make sure 27 00:01:05,849 --> 00:01:08,149 it was as good as he said, and it was. 28 00:01:08,249 --> 00:01:09,382 Mmm. 29 00:01:09,482 --> 00:01:10,715 The flavors and spices 30 00:01:10,815 --> 00:01:12,749 felt awesome against my tongue, 31 00:01:12,849 --> 00:01:14,715 and I was stunned that Rabobank Arena 32 00:01:14,815 --> 00:01:16,249 turned him away, 33 00:01:16,349 --> 00:01:17,382 but fortunately, I had a plan 34 00:01:17,482 --> 00:01:19,015 to get him in the door. 35 00:01:19,115 --> 00:01:21,949 I have a pretty good handle on the law, 36 00:01:22,015 --> 00:01:24,215 from, you know, just experiences I've had. 37 00:01:24,315 --> 00:01:26,115 - Okay. - And here's the thing. 38 00:01:26,215 --> 00:01:29,282 If they never know that you're selling chili, 39 00:01:29,382 --> 00:01:32,815 then what's the consequence? 40 00:01:32,949 --> 00:01:34,715 Well, I don't know how I would sell it 41 00:01:34,815 --> 00:01:36,582 without them... without their knowledge. 42 00:01:36,682 --> 00:01:39,082 Although it violates the stadium's policy, 43 00:01:39,182 --> 00:01:42,249 there's no law against sneaking chili into a hockey game 44 00:01:42,349 --> 00:01:44,149 for the purposes of selling it, 45 00:01:44,249 --> 00:01:46,715 so if we could make a custom-design body suit 46 00:01:46,815 --> 00:01:49,715 that could be filled with a massive payload of chili, 47 00:01:49,815 --> 00:01:51,482 Robert would finally be able to sell 48 00:01:51,582 --> 00:01:53,949 his signature dish at Rabobank Arena 49 00:01:54,015 --> 00:01:58,082 without stadium management ever catching on. 50 00:01:58,182 --> 00:02:00,282 That's interesting. 51 00:02:02,649 --> 00:02:06,149 I'm just curious as to how... what it would look like. 52 00:02:06,249 --> 00:02:08,349 You know, I put a lot of thought into this idea, 53 00:02:08,449 --> 00:02:11,215 and every time I run it through in my head, 54 00:02:11,315 --> 00:02:12,715 it works perfectly. 55 00:02:12,815 --> 00:02:14,549 Okay. 56 00:02:14,649 --> 00:02:17,049 Robert was on board, so later that week, 57 00:02:17,149 --> 00:02:18,615 I hired a professional tailor 58 00:02:18,715 --> 00:02:20,682 to help design the chili suit 59 00:02:20,782 --> 00:02:23,249 based on a detailed sketch I had drawn. 60 00:02:23,349 --> 00:02:27,415 The easiest way is probably to put the chili in... 61 00:02:27,515 --> 00:02:29,515 I guess from the neck part, right? 62 00:02:29,615 --> 00:02:31,282 Sure. 63 00:02:31,382 --> 00:02:33,349 Our plan was to have the chili reservoirs 64 00:02:33,449 --> 00:02:36,415 mimic the distribution of fat on a larger man's body 65 00:02:36,515 --> 00:02:38,949 so it wouldn't look suspicious under clothing, 66 00:02:39,015 --> 00:02:40,949 and with the help of a guy from Craigslist, 67 00:02:41,049 --> 00:02:44,042 our tailor was able to take all the measurements he needed. 68 00:02:44,159 --> 00:02:46,615 - The chili is gonna go here. - Mm-hmm. 69 00:02:46,715 --> 00:02:49,415 And we can get more in here too. 70 00:02:49,515 --> 00:02:51,049 You could probably do, like, a cup there, right? 71 00:02:51,149 --> 00:02:52,549 - Yeah. Yeah. - Cup or so? 72 00:02:52,649 --> 00:02:54,482 - Yeah, a cup, yeah. - Yeah. Okay. 73 00:02:54,582 --> 00:02:55,615 All right, so we'll see you around, then. 74 00:02:55,715 --> 00:02:57,482 Yeah. Thank you so much. 75 00:02:57,582 --> 00:02:58,949 And a few days later, we received 76 00:02:58,982 --> 00:03:00,749 a completed prototype 77 00:03:00,849 --> 00:03:03,249 of a heat-resistant polyvinyl fluoride suit 78 00:03:03,349 --> 00:03:05,782 designed to hold over 100 servings 79 00:03:05,949 --> 00:03:07,649 of fresh chili. 80 00:03:07,749 --> 00:03:09,549 The individual reservoirs would be linked 81 00:03:09,649 --> 00:03:11,715 by a network of tubes that would all lead 82 00:03:11,815 --> 00:03:13,982 to a battery-powered peristaltic pump 83 00:03:14,082 --> 00:03:15,949 for dispensing the chili. 84 00:03:15,982 --> 00:03:17,849 Using our intake funnel, 85 00:03:17,949 --> 00:03:21,282 we loaded in over 30 pounds of Robert's product 86 00:03:21,382 --> 00:03:23,182 that had been blended into a thin paste 87 00:03:23,282 --> 00:03:28,215 to ensure an even flow without compromising the flavor. 88 00:03:28,315 --> 00:03:30,049 So with that, I activated the pump, 89 00:03:30,149 --> 00:03:32,715 and it was time to see if this could work. 90 00:03:32,815 --> 00:03:35,515 [MOTOR WHIRRING] 91 00:03:36,749 --> 00:03:37,949 As I had hoped, 92 00:03:38,049 --> 00:03:39,015 the pump dispensed the chili 93 00:03:39,115 --> 00:03:40,182 at a steady pace, 94 00:03:40,282 --> 00:03:41,382 which was good, 95 00:03:41,482 --> 00:03:42,949 but I realized we had overlooked 96 00:03:42,982 --> 00:03:45,215 a crucial detail. 97 00:03:45,315 --> 00:03:47,315 The chili suit prevented bathroom access, 98 00:03:47,415 --> 00:03:48,549 and because of its weight, 99 00:03:48,649 --> 00:03:49,982 removing it during a game 100 00:03:50,082 --> 00:03:51,549 would not be an option. 101 00:03:51,649 --> 00:03:53,349 So I experimented with a design 102 00:03:53,449 --> 00:03:55,515 that would allow me to deposit my excretions 103 00:03:55,615 --> 00:03:58,049 directly into custom rubber underwear 104 00:03:58,149 --> 00:04:00,415 connected to a secondary pumping system 105 00:04:00,515 --> 00:04:02,415 so I could eject it into a toilet 106 00:04:02,515 --> 00:04:05,049 via a second tube down my right arm. 107 00:04:05,149 --> 00:04:07,215 But once I had some clothing on, 108 00:04:07,315 --> 00:04:09,482 I realized the potential for a costly mix-up 109 00:04:09,582 --> 00:04:11,115 was too great. 110 00:04:11,215 --> 00:04:12,949 So I had the bottom part of the suit 111 00:04:12,982 --> 00:04:14,815 redesigned with strategic holes 112 00:04:14,949 --> 00:04:16,549 in the groin and buttocks region 113 00:04:16,649 --> 00:04:18,215 that would allow the wearer 114 00:04:18,315 --> 00:04:19,949 to relieve him or herself 115 00:04:20,049 --> 00:04:22,682 without taking off the suit. 116 00:04:22,782 --> 00:04:25,315 But there was still the issue of the temperature. 117 00:04:25,415 --> 00:04:27,149 To meet health department standards, 118 00:04:27,249 --> 00:04:29,115 Robert said the chili would have to remain 119 00:04:29,215 --> 00:04:33,615 above 135 degrees Fahrenheit at all times. 120 00:04:33,715 --> 00:04:36,315 But when I put it on, the heat was so intense 121 00:04:36,415 --> 00:04:38,315 that I could barely have it against my skin 122 00:04:38,415 --> 00:04:40,315 for more than a few seconds. 123 00:04:40,415 --> 00:04:43,149 So I tracked down some heat-resistant polymer gel 124 00:04:43,249 --> 00:04:44,815 that could insulate the body 125 00:04:44,949 --> 00:04:46,815 against the most extreme temperatures. 126 00:04:46,949 --> 00:04:47,949 Feel anything? 127 00:04:47,982 --> 00:04:49,149 - No. - Good. 128 00:04:49,249 --> 00:04:50,949 I did a preliminary test 129 00:04:51,049 --> 00:04:53,482 with a blowtorch on various parts of my body 130 00:04:53,582 --> 00:04:56,949 to ensure the gel would protect even my most sensitive regions. 131 00:04:56,982 --> 00:04:59,449 [GROANING] 132 00:04:59,549 --> 00:05:01,849 And after getting gelled up from head to toe, 133 00:05:01,949 --> 00:05:04,349 the burning sensation had completely vanished. 134 00:05:04,449 --> 00:05:06,182 Yeah. 135 00:05:06,282 --> 00:05:08,382 It seemed like we had solved every problem, 136 00:05:08,482 --> 00:05:12,015 but there was still one final thing I had to take care of. 137 00:05:12,115 --> 00:05:14,815 The pump on my chest that made the chili suit function 138 00:05:14,949 --> 00:05:16,249 was made out of metal, 139 00:05:16,349 --> 00:05:18,782 and to get into Rabobank Arena, 140 00:05:18,949 --> 00:05:21,615 every ticket holder has to pass through a metal detector. 141 00:05:21,715 --> 00:05:23,815 So I figured if I could convince security 142 00:05:23,949 --> 00:05:27,249 that I had a medically necessary pacemaker, 143 00:05:27,349 --> 00:05:29,615 they wouldn't be suspicious when the alarm went off. 144 00:05:29,715 --> 00:05:32,249 So I taped a real pacemaker to my chest 145 00:05:32,349 --> 00:05:33,949 and then headed to a walk-in clinic 146 00:05:33,982 --> 00:05:35,649 to request an X-ray 147 00:05:35,749 --> 00:05:37,582 that would hopefully trick the physician 148 00:05:37,682 --> 00:05:39,249 into writing me a doctor's note. 149 00:05:39,349 --> 00:05:41,615 I would need to actually examine you 150 00:05:41,715 --> 00:05:45,015 and see why is it that you need the X-ray. 151 00:05:45,115 --> 00:05:47,215 I have to have a reason why. 152 00:05:47,315 --> 00:05:49,449 Well, I'm paying you for it, 153 00:05:49,549 --> 00:05:51,249 so what do you care? 154 00:05:52,715 --> 00:05:57,449 - I'm actually... - legally, it's being... 155 00:05:57,549 --> 00:06:00,682 monitored to see why we're ordering an X-ray. 156 00:06:00,782 --> 00:06:02,182 Oh. 157 00:06:02,282 --> 00:06:03,515 Well, what's the minimum I need to say 158 00:06:03,615 --> 00:06:04,649 to get one? 159 00:06:07,415 --> 00:06:10,615 Either some area hurts of your chest or... 160 00:06:10,715 --> 00:06:12,149 - Sure. - You're having a cough. 161 00:06:12,249 --> 00:06:14,049 Okay. Yeah. 162 00:06:14,149 --> 00:06:16,349 - Are you... - what are you experiencing? 163 00:06:16,449 --> 00:06:19,149 Yeah, both those. Yeah. 164 00:06:19,249 --> 00:06:20,415 Mm-kay. 165 00:06:20,515 --> 00:06:22,215 Just step as close as you can, 166 00:06:22,315 --> 00:06:24,182 and you're gonna take this shirt off, okay? 167 00:06:24,346 --> 00:06:28,322 _ 168 00:06:29,315 --> 00:06:30,949 Your undershirt will be fine, 169 00:06:30,982 --> 00:06:31,949 but I gotta get rid of the buttons, okay? 170 00:06:32,049 --> 00:06:33,149 Okay. Okay, sure. 171 00:06:33,249 --> 00:06:35,149 Take a big breath. 172 00:06:35,249 --> 00:06:36,749 Hold it. 173 00:06:36,849 --> 00:06:38,049 And once the doctor saw 174 00:06:38,149 --> 00:06:39,749 the pacemaker on my X-ray... 175 00:06:39,849 --> 00:06:40,949 It looks like it's in well position 176 00:06:41,049 --> 00:06:44,082 and no abnormalities. 177 00:06:44,182 --> 00:06:45,715 She wrote me a doctor's note that would hopefully 178 00:06:45,815 --> 00:06:47,249 get me through security. 179 00:06:47,349 --> 00:06:49,249 Thank you so much, Doctor. 180 00:06:49,349 --> 00:06:51,749 And that meant it was finally time to buy a ticket 181 00:06:51,849 --> 00:06:54,314 to the next Bakersfield Condors home game. 182 00:06:54,479 --> 00:06:56,479 So an hour before puck drop, 183 00:06:56,613 --> 00:06:58,946 I headed to the Lie-N-Den to fill up the suit 184 00:06:59,046 --> 00:07:01,213 with a fresh batch of chili. 185 00:07:01,313 --> 00:07:03,479 I then put on some extra large clothing 186 00:07:03,613 --> 00:07:05,479 that made me look like a typical hockey fan 187 00:07:05,613 --> 00:07:07,446 but was also secretly designed 188 00:07:07,613 --> 00:07:09,513 so I could carry everything I would need 189 00:07:09,613 --> 00:07:10,813 for our customers. 190 00:07:10,913 --> 00:07:12,146 Along with a special pocket 191 00:07:12,246 --> 00:07:14,246 built to hold cups and spoons, 192 00:07:14,346 --> 00:07:16,679 I also had a cane with a secret trigger 193 00:07:16,779 --> 00:07:19,379 that could dispense organic sour cream on demand, 194 00:07:19,479 --> 00:07:22,179 a trucker hat with a built-in cheese grater 195 00:07:22,279 --> 00:07:24,146 to deliver fresh cheddar cheese, 196 00:07:24,246 --> 00:07:28,013 and lastly, a cargo pocket full of chives. 197 00:07:33,646 --> 00:07:35,179 Got a little bit of an aftertaste, 198 00:07:35,279 --> 00:07:37,379 but I don't know if it's the chives 199 00:07:37,479 --> 00:07:39,079 or the sour cream. 200 00:07:42,279 --> 00:07:43,479 It's close. 201 00:07:43,613 --> 00:07:44,913 With everything set 202 00:07:45,013 --> 00:07:46,246 and just minutes until game time, 203 00:07:46,346 --> 00:07:48,279 I arrived at Rabobank Arena 204 00:07:48,379 --> 00:07:51,079 and nervously approached the security checkpoint. 205 00:07:51,179 --> 00:07:53,179 Hi. I have a medical condition. 206 00:07:53,279 --> 00:07:55,379 This is my pacemaker ID card. 207 00:07:55,479 --> 00:07:57,613 So I have a pacemaker, so it might beep when you do it 208 00:07:57,646 --> 00:07:59,613 over my chest area. 209 00:07:59,713 --> 00:08:01,013 Okay. 210 00:08:01,113 --> 00:08:04,013 [WAND BEEPING] 211 00:08:04,113 --> 00:08:05,246 Yeah, so that's my pacemaker. 212 00:08:05,346 --> 00:08:06,879 - Okay. - Okay. 213 00:08:06,960 --> 00:08:09,406 _ 214 00:08:09,413 --> 00:08:10,946 Thank you so much. 215 00:08:11,046 --> 00:08:13,979 Getting inside was a huge victory, 216 00:08:14,079 --> 00:08:15,613 but for my plan to work, I would need to be able 217 00:08:15,713 --> 00:08:17,313 to sell chili for an entire game 218 00:08:17,413 --> 00:08:19,146 without getting caught, 219 00:08:19,246 --> 00:08:21,046 so I decided to start in the upper levels 220 00:08:21,146 --> 00:08:22,613 where security was thinner. 221 00:08:22,646 --> 00:08:24,979 Hi, there, would you like any fresh chili? 222 00:08:25,024 --> 00:08:26,765 _ 223 00:08:26,813 --> 00:08:28,479 Two dollar chili? 224 00:08:28,613 --> 00:08:30,346 I faced some rejection at first, 225 00:08:30,446 --> 00:08:33,346 but it wasn't long until I had my first sale. 226 00:08:34,946 --> 00:08:37,313 It's chili. 227 00:08:37,413 --> 00:08:39,313 - Do you want one? - _ 228 00:08:39,413 --> 00:08:41,213 As my confidence grew, 229 00:08:41,313 --> 00:08:42,679 I ventured down to the lower level, 230 00:08:42,779 --> 00:08:44,179 where I got a second sale 231 00:08:44,279 --> 00:08:46,679 from a guy in section 109. 232 00:08:46,779 --> 00:08:49,679 I used my big body to block the view of security 233 00:08:49,779 --> 00:08:52,213 as I covertly squirted out his serving. 234 00:08:52,313 --> 00:08:55,513 Here you go. Two dollars, please. 235 00:08:55,613 --> 00:08:57,746 And after that, I began to feel invincible. 236 00:08:57,846 --> 00:08:59,646 Hi, there. 237 00:08:59,746 --> 00:09:02,146 I moved through the stadium like a ninja, 238 00:09:02,246 --> 00:09:04,379 switching sections after each sale 239 00:09:04,479 --> 00:09:05,713 so I couldn't be tracked. 240 00:09:05,813 --> 00:09:07,279 At one point, 241 00:09:07,379 --> 00:09:08,613 I thought security was on my tail, 242 00:09:08,713 --> 00:09:10,446 but I was able to lose the guy 243 00:09:10,613 --> 00:09:12,646 by ducking into a handicapped bathroom, 244 00:09:12,746 --> 00:09:14,013 after which I reemerged 245 00:09:14,113 --> 00:09:15,479 and resumed my operation. 246 00:09:15,613 --> 00:09:16,979 I can serve it to you right now. 247 00:09:17,079 --> 00:09:19,079 I have it right under my clothes. 248 00:09:19,179 --> 00:09:22,279 I sold 16 bowls of delicious chili that night, 249 00:09:22,379 --> 00:09:25,013 right under the noses of stadium management, 250 00:09:25,113 --> 00:09:27,213 and that meant, from this day forward, 251 00:09:27,313 --> 00:09:30,013 Robert had a proven method to sell his chili 252 00:09:30,113 --> 00:09:31,413 at Rabobank Arena. 253 00:09:31,513 --> 00:09:34,446 This is $32. 254 00:09:34,613 --> 00:09:36,679 And the ticket was only 12. 255 00:09:36,779 --> 00:09:39,779 So that's $20 profit in one game. 256 00:09:39,879 --> 00:09:41,446 Okay. 257 00:09:41,613 --> 00:09:42,813 So I'll just leave all this here for you, then? 258 00:09:42,913 --> 00:09:43,946 Yeah. 259 00:09:45,313 --> 00:09:47,346 - Bye. - Bye, now. 260 00:09:53,646 --> 00:09:55,913 Nothing feels better than a massage. 261 00:09:56,013 --> 00:09:57,613 Nothing. 262 00:09:57,646 --> 00:09:59,913 Which is why Anna Davis of Swan Day Spa 263 00:10:00,013 --> 00:10:01,746 in Los Angeles, California, 264 00:10:01,846 --> 00:10:03,746 has made it her livelihood. 265 00:10:03,846 --> 00:10:05,713 But with plenty of competition in the area, 266 00:10:05,813 --> 00:10:08,346 Anna has been forced to lower her prices so much, 267 00:10:08,446 --> 00:10:09,979 she's barely making a profit. 268 00:10:10,079 --> 00:10:11,713 Now we have a lot of competition, 269 00:10:11,813 --> 00:10:13,713 so the client, when they got in, 270 00:10:13,813 --> 00:10:15,979 they were looking for the cheaper price. 271 00:10:16,079 --> 00:10:19,446 We have a deep tissue one, which is, you pay more, $15. 272 00:10:19,546 --> 00:10:20,913 I think I'll try the $40 one for right now. 273 00:10:21,013 --> 00:10:23,113 Okay. Okay, that's fine. 274 00:10:23,213 --> 00:10:25,113 With customers going for the cheapest price 275 00:10:25,213 --> 00:10:27,846 and ignoring her more profitable premium massages, 276 00:10:27,946 --> 00:10:29,646 it was clearly a problem. 277 00:10:29,746 --> 00:10:31,913 So I paid Anna a visit with a unique way 278 00:10:32,013 --> 00:10:33,879 for her to upsell her customers. 279 00:10:33,979 --> 00:10:35,913 You see, the key to upselling 280 00:10:36,013 --> 00:10:38,713 is advertising a low price to bring people in 281 00:10:38,813 --> 00:10:41,413 but then ensuring that once they see the product, 282 00:10:41,513 --> 00:10:43,413 they'll definitely want to upgrade. 283 00:10:43,513 --> 00:10:45,779 So if customers arrived at Swan Day Spa 284 00:10:45,879 --> 00:10:47,779 and discovered that the $40 special 285 00:10:47,879 --> 00:10:51,113 was done exclusively by someone with a contagious disease, 286 00:10:51,213 --> 00:10:52,813 like viral warts, 287 00:10:52,913 --> 00:10:54,613 customers would be a lot more likely 288 00:10:54,713 --> 00:10:57,546 to upgrade to one of Anna's premium options. 289 00:10:57,646 --> 00:10:59,413 THE PLAN: upsell customers 290 00:10:59,613 --> 00:11:03,446 by making the $40 special a wart massage. 291 00:11:04,779 --> 00:11:07,779 I think... I think you're right. 292 00:11:07,879 --> 00:11:11,146 Nobody want to get the wart massage. 293 00:11:11,246 --> 00:11:12,313 For sure. 294 00:11:12,413 --> 00:11:13,613 Anna was intrigued, 295 00:11:13,646 --> 00:11:15,179 but she was a bit worried 296 00:11:15,279 --> 00:11:17,846 about what her customers might think. 297 00:11:17,946 --> 00:11:19,679 They might be upset. 298 00:11:19,779 --> 00:11:21,246 They might be sue me. 299 00:11:21,346 --> 00:11:23,313 Sue the business. 300 00:11:23,413 --> 00:11:25,113 But I assured her that no one would complain 301 00:11:25,213 --> 00:11:27,646 as long as they believed it was for a good cause. 302 00:11:27,746 --> 00:11:29,379 Have you ever done any charity work before? 303 00:11:29,479 --> 00:11:31,613 - Oh, never. - So with Anna's blessing, 304 00:11:31,679 --> 00:11:33,513 I created a real charity 305 00:11:33,613 --> 00:11:35,879 whose mission was to place people living with warts 306 00:11:35,979 --> 00:11:37,213 into the workplace. 307 00:11:37,313 --> 00:11:39,346 I then distributed our flyers 308 00:11:39,446 --> 00:11:41,746 at dermatology clinics across the city 309 00:11:41,846 --> 00:11:43,613 and posted an ad on Craigslist 310 00:11:43,646 --> 00:11:45,913 seeking people with active viral warts 311 00:11:46,013 --> 00:11:48,413 who were looking for work, and later that week, 312 00:11:48,513 --> 00:11:50,913 I met with the two men who responded. 313 00:11:51,013 --> 00:11:53,746 I think I've had every kind of wart invented. 314 00:11:53,846 --> 00:11:55,379 [LAUGHS] I don't know. 315 00:11:55,479 --> 00:11:57,279 Oh, whoa. 316 00:11:57,379 --> 00:12:00,613 But probably the worst case of warts that I had 317 00:12:00,713 --> 00:12:03,646 was on my penis. 318 00:12:03,746 --> 00:12:05,346 Okay. 319 00:12:05,446 --> 00:12:06,346 And it was, like, a circle around my... 320 00:12:06,446 --> 00:12:08,479 I mean, it was... 321 00:12:10,279 --> 00:12:15,246 Made it so that... sex was not an option. 322 00:12:15,346 --> 00:12:16,479 - Right. - Right? 323 00:12:16,613 --> 00:12:17,979 - Yeah, 'cause... - Yeah. 324 00:12:18,079 --> 00:12:19,179 I just took a soldering iron. 325 00:12:19,279 --> 00:12:20,679 Burned it off myself. 326 00:12:20,779 --> 00:12:22,279 - Whoa. - Like, why go to a doctor 327 00:12:22,379 --> 00:12:23,379 and have him do it? 328 00:12:23,479 --> 00:12:24,446 I know what he's doing. 329 00:12:24,613 --> 00:12:26,279 Just burned it off. 330 00:12:26,379 --> 00:12:27,346 - You drop something? - I did, yeah. 331 00:12:27,446 --> 00:12:28,813 A little device here. 332 00:12:28,913 --> 00:12:30,813 - A device? - Yes. 333 00:12:32,946 --> 00:12:38,113 - What is that? - This is a wellness wand. 334 00:12:39,279 --> 00:12:40,613 - What's that mean? - Well, it's... 335 00:12:40,679 --> 00:12:42,046 Right now, 336 00:12:42,146 --> 00:12:43,879 the way that the unit works 337 00:12:43,979 --> 00:12:46,046 if I have it sitting right... 338 00:12:46,146 --> 00:12:47,879 if I set it right here, 339 00:12:47,979 --> 00:12:49,679 it's putting out a signal 340 00:12:49,779 --> 00:12:51,446 that's coming out to the edge of the table, 341 00:12:51,613 --> 00:12:52,879 maybe a little beyond. 342 00:12:52,979 --> 00:12:54,113 - Uh-huh. - All right? 343 00:12:54,213 --> 00:12:56,646 And the signal is matching 344 00:12:56,746 --> 00:13:00,513 with whatever the needs are that you select from the files. 345 00:13:00,613 --> 00:13:02,379 - Are you a healer or something? - Yes. 346 00:13:02,479 --> 00:13:03,379 - Oh. - Yeah. 347 00:13:03,479 --> 00:13:04,446 Okay. 348 00:13:04,613 --> 00:13:05,479 - Yeah. - What... 349 00:13:05,613 --> 00:13:06,513 Uh, what... 350 00:13:06,613 --> 00:13:08,613 How, um... 351 00:13:08,713 --> 00:13:09,746 Okay. 352 00:13:11,146 --> 00:13:12,779 After carefully vetting the candidates 353 00:13:12,879 --> 00:13:15,079 to be sure they had at least one wart, 354 00:13:15,179 --> 00:13:18,979 I officially signed them on to the CityWarts roster. 355 00:13:19,079 --> 00:13:21,513 But before they could be placed at Swan Day Spa, 356 00:13:21,613 --> 00:13:23,946 there was still one thing our charity needed: 357 00:13:24,046 --> 00:13:25,713 an endorsement. 358 00:13:25,813 --> 00:13:27,513 It seemed like every credible charity 359 00:13:27,613 --> 00:13:29,313 had the endorsement of a public figure, 360 00:13:29,413 --> 00:13:31,746 like a mayor or a city council member, 361 00:13:31,846 --> 00:13:34,113 and I was worried that if CityWarts didn't have one, 362 00:13:34,213 --> 00:13:36,313 the public would never accept the idea 363 00:13:36,413 --> 00:13:38,746 of a wart-infected masseur. 364 00:13:38,846 --> 00:13:43,046 So I rented out the ballroom of the historic Oxford Palace Hotel 365 00:13:43,146 --> 00:13:46,146 and then reached out to every local politician I could find, 366 00:13:46,246 --> 00:13:48,246 inviting them to be the guest of honor 367 00:13:48,346 --> 00:13:51,113 at a gala event for the launch of a new charity. 368 00:13:51,213 --> 00:13:53,879 And after a few days, we finally got an RSVP 369 00:13:53,979 --> 00:13:55,813 from Councilman Ed Reyes, 370 00:13:55,913 --> 00:13:59,013 a 12-year veteran of LA's city council. 371 00:13:59,113 --> 00:14:00,313 So on the day of the event, 372 00:14:00,413 --> 00:14:01,946 I decorated the ballroom 373 00:14:02,046 --> 00:14:03,746 with the finest and fanciest things 374 00:14:03,846 --> 00:14:05,846 in the hopes that this gala would be enough 375 00:14:05,946 --> 00:14:08,779 to dazzle Councilman Reyes into legitimizing CityWarts 376 00:14:08,879 --> 00:14:10,913 with his official endorsement. 377 00:14:11,013 --> 00:14:12,279 - Hi, Nathan. - Hey. 378 00:14:12,379 --> 00:14:13,613 Oh, my gosh. You look nice. 379 00:14:13,713 --> 00:14:15,246 - Thank you. - How are you? 380 00:14:15,346 --> 00:14:17,246 - Nice to see you. - Nice to see you too. 381 00:14:17,346 --> 00:14:18,746 Okay, so. 382 00:14:18,846 --> 00:14:19,879 What do you think? 383 00:14:19,979 --> 00:14:21,646 - I like it. - It's pretty. 384 00:14:21,746 --> 00:14:22,879 Once Anna took her seat, 385 00:14:22,979 --> 00:14:24,246 we opened our doors 386 00:14:24,346 --> 00:14:25,646 to the crowd of random people 387 00:14:25,746 --> 00:14:27,446 I had paid to attend the event 388 00:14:27,613 --> 00:14:29,179 so that Councilman Reyes would be impressed 389 00:14:29,279 --> 00:14:31,079 by the charity's popularity 390 00:14:31,179 --> 00:14:32,779 when he arrived. 391 00:14:32,879 --> 00:14:34,079 Since every real charity gala 392 00:14:34,179 --> 00:14:36,046 is hosted by a beauty queen, 393 00:14:36,146 --> 00:14:39,079 I hired Miss California 2013, Mabelynn Capeluj, 394 00:14:39,179 --> 00:14:41,046 to be the evening's host. 395 00:14:41,146 --> 00:14:42,713 It's here in Los Angeles, and they help 396 00:14:42,813 --> 00:14:45,713 people in Los Angeles with warts get jobs? 397 00:14:45,813 --> 00:14:47,846 - Yes. - That's their mission, okay. 398 00:14:47,946 --> 00:14:50,146 Do you get nervous before these things at all? 399 00:14:50,246 --> 00:14:51,813 - Um, sometimes, sometimes. - Yeah? 400 00:14:51,913 --> 00:14:54,179 But I feel like this will be easy. 401 00:14:54,208 --> 00:14:55,908 Hopefully I don't jinx myself. 402 00:14:55,930 --> 00:14:56,848 - You're so beautiful... - Thank you. 403 00:14:56,923 --> 00:14:58,057 You could probably go out there 404 00:14:58,095 --> 00:14:59,628 and just go, "Blah, blah, blah," 405 00:14:59,666 --> 00:15:01,459 and no one would know the difference. 406 00:15:01,533 --> 00:15:04,567 - Thank you. Hopefully. - Yeah. No problem. 407 00:15:08,330 --> 00:15:09,663 As the crowd settled in, 408 00:15:09,763 --> 00:15:11,563 Councilman Reyes entered the room 409 00:15:11,663 --> 00:15:12,830 with all the confidence I would have expected 410 00:15:12,930 --> 00:15:14,496 from an elected official. 411 00:15:14,596 --> 00:15:16,930 I only hoped that this gala event 412 00:15:17,030 --> 00:15:19,330 would be enough to win his coveted endorsement. 413 00:15:19,396 --> 00:15:22,430 [APPLAUSE] 414 00:15:30,883 --> 00:15:33,550 So, growing up, I actually had a friend who... 415 00:15:33,650 --> 00:15:35,350 he had warts on his hand, 416 00:15:35,450 --> 00:15:38,350 and I believe his mom or he said 417 00:15:38,450 --> 00:15:40,150 it was from handling a frog. 418 00:15:40,250 --> 00:15:43,150 He was able to seek medical attention, 419 00:15:43,250 --> 00:15:46,350 and they were able to freeze and remove the wart, 420 00:15:46,450 --> 00:15:48,350 and he's just fine now, 421 00:15:48,450 --> 00:15:50,983 and that's why I'm so proud to introduce to you 422 00:15:51,083 --> 00:15:54,550 CityWarts and their mission to put warts to work. 423 00:15:54,650 --> 00:15:55,816 And right now, I'd like to bring out 424 00:15:55,916 --> 00:15:57,450 some CityWarts Angels 425 00:15:57,550 --> 00:15:59,816 to talk about their own experiences with warts. 426 00:15:59,916 --> 00:16:01,883 [APPLAUSE] 427 00:16:01,983 --> 00:16:03,716 [CLASSICAL MUSIC] 428 00:16:03,816 --> 00:16:05,416 My name is Daniel, 429 00:16:05,516 --> 00:16:08,550 and I have warts. 430 00:16:10,777 --> 00:16:12,444 My hope is that some personal stories 431 00:16:12,544 --> 00:16:14,377 from our CityWarts Angels would help 432 00:16:14,477 --> 00:16:16,577 garner sympathy from Councilman Reyes. 433 00:16:16,744 --> 00:16:18,777 I had a wart right here. 434 00:16:18,877 --> 00:16:22,177 Nine warts made, like, a number six on my hand. 435 00:16:22,277 --> 00:16:26,977 A ring of genital warts around my penis. 436 00:16:27,077 --> 00:16:28,810 Remember, wart pride. 437 00:16:28,910 --> 00:16:29,977 Thanks, CityWarts. 438 00:16:30,077 --> 00:16:31,410 Thank you very much. 439 00:16:31,510 --> 00:16:33,610 [APPLAUSE] 440 00:16:33,744 --> 00:16:37,777 I appreciate everything that CityWarts is doing 441 00:16:37,877 --> 00:16:40,177 for our community, 442 00:16:40,277 --> 00:16:42,610 and because of CityWarts, 443 00:16:42,744 --> 00:16:47,744 I had a opportunity for a job placement with massage. 444 00:16:47,810 --> 00:16:49,910 You guys have a great night, 445 00:16:50,010 --> 00:16:51,577 and thank you. 446 00:16:51,744 --> 00:16:53,377 The speeches were a hit, 447 00:16:53,477 --> 00:16:55,044 and after concluding the night 448 00:16:55,144 --> 00:16:56,644 by recognizing the Swan Day Spa 449 00:16:56,744 --> 00:16:58,777 as CityWarts' newest partner, 450 00:16:58,877 --> 00:17:00,844 it was time to approach Councilman Reyes 451 00:17:00,944 --> 00:17:02,044 for his endorsement. 452 00:17:02,144 --> 00:17:03,544 Councilman, hi. 453 00:17:03,644 --> 00:17:04,844 Would I be able to get a photo with you 454 00:17:04,944 --> 00:17:06,144 and Anna over here? 455 00:17:06,244 --> 00:17:08,010 This is Anna. 456 00:17:08,110 --> 00:17:09,177 - Nice to meet you, sir. - Hi, Anna. 457 00:17:09,277 --> 00:17:10,310 Okay, come on over here. 458 00:17:10,410 --> 00:17:11,544 With a photo of Anna 459 00:17:11,644 --> 00:17:12,844 standing next to 460 00:17:12,944 --> 00:17:14,177 a respected city councilman, 461 00:17:14,277 --> 00:17:16,110 it was now impossible to deny 462 00:17:16,210 --> 00:17:18,210 that he was a supporter of our cause. 463 00:17:18,310 --> 00:17:19,744 Thank you for that endorsement. 464 00:17:19,810 --> 00:17:20,910 Thank you so much. 465 00:17:21,010 --> 00:17:22,544 So with proof of our credibility 466 00:17:22,644 --> 00:17:23,744 now proudly displayed 467 00:17:23,844 --> 00:17:25,877 behind the desk at Swan Day Spa, 468 00:17:25,977 --> 00:17:27,644 it was finally time for our wart angels 469 00:17:27,744 --> 00:17:29,244 to meet their new boss. 470 00:17:29,344 --> 00:17:31,544 It is such a honor 471 00:17:31,644 --> 00:17:33,310 to be in a location 472 00:17:33,410 --> 00:17:35,744 where... 473 00:17:35,844 --> 00:17:38,510 you're creating a wart-positive environment. 474 00:17:38,610 --> 00:17:40,544 - Thank you so much. - Thank you so much. 475 00:17:40,644 --> 00:17:42,644 [CHUCKLES] 476 00:17:42,744 --> 00:17:44,910 But before moving forward, Anna wanted to be sure 477 00:17:45,010 --> 00:17:46,744 they had the right skills for the job. 478 00:17:46,844 --> 00:17:49,544 Have you ever trained to massage before? 479 00:17:49,644 --> 00:17:52,177 Are you a licensed massage therapist? 480 00:17:52,277 --> 00:17:55,110 I'm not a licensed massage therapist, 481 00:17:55,210 --> 00:17:58,310 but I stay in practice with my girlfriend, 482 00:17:58,410 --> 00:18:00,977 because she gets foot reflexology 483 00:18:01,077 --> 00:18:02,810 every single night, 484 00:18:02,910 --> 00:18:05,377 and then I just work my way up from the ankles. 485 00:18:05,477 --> 00:18:07,310 Apply. Release. Apply. Release. 486 00:18:07,410 --> 00:18:08,577 Dig a little bit. 487 00:18:08,744 --> 00:18:11,344 - Okay. - Every night. 488 00:18:11,444 --> 00:18:12,977 She's a lucky lady. 489 00:18:13,077 --> 00:18:15,210 Oh, that's nice. How about you, Albert? 490 00:18:15,310 --> 00:18:17,244 Well, I've had experience. 491 00:18:17,344 --> 00:18:20,977 I used to give massages to my grandmother. 492 00:18:21,077 --> 00:18:24,444 - Okay. - Just a little bit at a time. 493 00:18:24,544 --> 00:18:26,877 Like, and I... the main focus 494 00:18:26,977 --> 00:18:29,444 was for her to feel good 495 00:18:29,544 --> 00:18:32,244 and not for me to be... 496 00:18:32,344 --> 00:18:35,444 because a massage is not supposed to be... 497 00:18:35,544 --> 00:18:38,044 it's supposed to be... 498 00:18:38,144 --> 00:18:39,844 - You know. - Yeah. 499 00:18:39,944 --> 00:18:42,577 Just making the person relax and... 500 00:18:42,744 --> 00:18:46,044 Okay, so you approve them? They meet your standards? 501 00:18:46,144 --> 00:18:47,977 For right now, I mean, we have to learn more. 502 00:18:48,077 --> 00:18:50,977 For now, yeah, we have to see. 503 00:18:51,594 --> 00:18:54,034 Anna was satisfied with their qualifications, 504 00:18:54,105 --> 00:18:55,805 so the Angels took their stations 505 00:18:55,905 --> 00:18:57,572 while Anna and I waited for customers up front. 506 00:18:57,672 --> 00:18:59,372 Yes, I'd like to have the massage. 507 00:18:59,472 --> 00:19:01,872 Yeah, it's... how you like it? 508 00:19:01,972 --> 00:19:03,705 We have so many kinds. 509 00:19:03,805 --> 00:19:06,338 I want to get that one that was the special for $40. 510 00:19:06,438 --> 00:19:08,838 - Okay. - As usual, the customer chose 511 00:19:08,938 --> 00:19:10,905 the cheapest option available, 512 00:19:11,005 --> 00:19:13,038 so once she was ready and waiting on the table, 513 00:19:13,138 --> 00:19:16,014 it was time to see if the new upsell would work. 514 00:19:16,107 --> 00:19:17,507 - Hi, there. - Hi. 515 00:19:17,576 --> 00:19:20,342 Hi, so I'm not sure if you're aware, 516 00:19:20,426 --> 00:19:22,893 but the $40 massage special that you selected 517 00:19:22,927 --> 00:19:26,393 is done in conjunction with a charity outreach program 518 00:19:26,439 --> 00:19:28,306 - called CityWarts... - Uh-huh. 519 00:19:28,381 --> 00:19:30,414 That puts people living with warts into the workplace. 520 00:19:30,514 --> 00:19:32,014 Okay. 521 00:19:32,114 --> 00:19:33,848 Is that something you're comfortable with? 522 00:19:33,881 --> 00:19:36,014 Yeah, that's okay 'cause it's not a contagious thing. 523 00:19:36,114 --> 00:19:37,281 Oh, actually, warts are contagious. 524 00:19:37,381 --> 00:19:39,114 - Oh, they are? - Yes. 525 00:19:39,214 --> 00:19:42,348 - Oh. They're contagious? - Yes. 526 00:19:42,448 --> 00:19:43,981 Does he wear gloves or what? 527 00:19:44,081 --> 00:19:46,281 He will be wearing thin gloves. 528 00:19:46,381 --> 00:19:49,348 After telling the client about our full range of massages, 529 00:19:49,448 --> 00:19:52,181 she could now see the benefits of the premium options. 530 00:19:52,281 --> 00:19:53,748 So how much are the other massages? 531 00:19:53,848 --> 00:19:55,548 It's just $15 more. 532 00:19:55,648 --> 00:19:57,148 All right, I'll take one of the others. 533 00:19:57,248 --> 00:19:59,281 My plan worked perfectly. 534 00:19:59,381 --> 00:20:01,848 All right, so this is your therapist, Mamie. 535 00:20:01,948 --> 00:20:03,948 She does not have any warts. 536 00:20:04,048 --> 00:20:05,148 - All right, thanks. - At all. 537 00:20:05,248 --> 00:20:06,681 Okay, great, enjoy your massage. 538 00:20:06,781 --> 00:20:08,348 - Thank you. - And Anna was thrilled. 539 00:20:08,448 --> 00:20:09,948 - She upgraded. - Oh! 540 00:20:10,048 --> 00:20:11,048 And as the day went on, 541 00:20:11,148 --> 00:20:12,881 more and more customers 542 00:20:12,981 --> 00:20:14,714 opted to upgrade to the premium options. 543 00:20:14,814 --> 00:20:17,814 I guess I just want the one with the non-wart worker. 544 00:20:17,914 --> 00:20:19,148 Yeah. 545 00:20:19,248 --> 00:20:21,014 Anna was upselling her clients 546 00:20:21,114 --> 00:20:22,981 at an unprecedented rate, 547 00:20:23,081 --> 00:20:24,848 and any time a customer was skeptical, 548 00:20:24,948 --> 00:20:26,681 we had all the credibility we needed. 549 00:20:26,781 --> 00:20:28,881 This is me and a city councilor. 550 00:20:28,981 --> 00:20:31,748 I mean, I don't know how much more legit 551 00:20:31,848 --> 00:20:33,981 you can get than an LA city councilman 552 00:20:34,081 --> 00:20:37,414 endorsing the charity, but... 553 00:20:37,514 --> 00:20:40,748 - Yeah, it seemingly... - it seems safe 554 00:20:40,848 --> 00:20:43,348 if the city's working with it. 555 00:20:43,448 --> 00:20:45,114 I did feel a little bad 556 00:20:45,214 --> 00:20:46,448 that no one wanted anything to do 557 00:20:46,548 --> 00:20:48,348 with our wart angels that day, 558 00:20:48,448 --> 00:20:50,014 but it was nice to know 559 00:20:50,114 --> 00:20:51,814 that at least they had each other. 560 00:20:51,914 --> 00:20:54,614 I love baking cakes. 561 00:20:54,714 --> 00:20:57,048 Pies. 562 00:20:57,148 --> 00:21:00,114 Is it the baking that you like, 563 00:21:00,214 --> 00:21:03,114 or is it the look in the person's eyes 564 00:21:03,214 --> 00:21:06,114 that you baked it for? 565 00:21:06,214 --> 00:21:07,114 Both. 566 00:21:07,214 --> 00:21:09,848 Absolutely. 567 00:21:12,677 --> 00:21:14,711 Type of pacemaker you have? 568 00:21:15,748 --> 00:21:18,048 Um... 569 00:21:18,148 --> 00:21:20,414 I think it's a... 570 00:21:22,381 --> 00:21:24,414 Sony? 571 00:21:24,480 --> 00:21:27,284 Synced by Bakugan 41021

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