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Synced
by Bakugan
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My name is Nathan Fielder,
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and I graduated from one of
Canada's top business schools
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with really good grades.
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Now I'm using my knowledge
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00:00:17,790 --> 00:00:19,824
to help struggling small
business owners make it
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in this competitive world.
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This is "Nathan for You."
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If you're a fan of delicious chili,
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there's a small chance
you've heard of the Lie-N-Den
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Bar & Grill in Bakersfield, California,
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where owner Robert
Bryan has been serving up
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his famous family chili
recipe for decades.
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Just about done.
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Robert's longtime dream
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has been to sell his chili
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to the hordes of hungry hockey fans
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who attend Bakersfield
Condors home games
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00:00:48,915 --> 00:00:51,582
at the nearby Rabobank Arena,
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but so far, he hasn't had much luck.
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I did call Rabobank Arena.
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I asked them,
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"How would I get on your vendor list?"
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"Oh, we have our own vendors.
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We don't have a list." So.
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I tasted his chili just to make sure
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it was as good as he said, and it was.
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Mmm.
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The flavors and spices
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felt awesome against my tongue,
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and I was stunned that Rabobank Arena
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turned him away,
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but fortunately, I had a plan
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to get him in the door.
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I have a pretty good handle on the law,
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from, you know, just
experiences I've had.
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- Okay.
- And here's the thing.
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If they never know that
you're selling chili,
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then what's the consequence?
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Well, I don't know how I would sell it
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without them... without their knowledge.
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Although it violates
the stadium's policy,
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there's no law against sneaking
chili into a hockey game
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for the purposes of selling it,
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so if we could make a
custom-design body suit
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that could be filled with
a massive payload of chili,
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Robert would finally be able to sell
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his signature dish at Rabobank Arena
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without stadium management
ever catching on.
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That's interesting.
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I'm just curious as to how...
what it would look like.
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You know, I put a lot of
thought into this idea,
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and every time I run
it through in my head,
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it works perfectly.
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Okay.
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Robert was on board, so later that week,
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I hired a professional tailor
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to help design the chili suit
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based on a detailed sketch I had drawn.
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The easiest way is probably
to put the chili in...
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I guess from the neck part, right?
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Sure.
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Our plan was to have
the chili reservoirs
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mimic the distribution of
fat on a larger man's body
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so it wouldn't look
suspicious under clothing,
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and with the help of
a guy from Craigslist,
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00:02:41,049 --> 00:02:44,042
our tailor was able to take
all the measurements he needed.
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- The chili is gonna go here.
- Mm-hmm.
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And we can get more in here too.
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You could probably do,
like, a cup there, right?
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- Yeah. Yeah.
- Cup or so?
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- Yeah, a cup, yeah.
- Yeah. Okay.
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All right, so we'll
see you around, then.
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Yeah. Thank you so much.
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And a few days later, we received
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a completed prototype
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of a heat-resistant
polyvinyl fluoride suit
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designed to hold over 100 servings
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of fresh chili.
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The individual
reservoirs would be linked
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by a network of tubes
that would all lead
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to a battery-powered peristaltic pump
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for dispensing the chili.
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Using our intake funnel,
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we loaded in over 30
pounds of Robert's product
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that had been blended into a thin paste
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to ensure an even flow without
compromising the flavor.
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So with that, I activated the pump,
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and it was time to
see if this could work.
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[MOTOR WHIRRING]
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As I had hoped,
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the pump dispensed the chili
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at a steady pace,
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which was good,
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but I realized we had overlooked
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a crucial detail.
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The chili suit prevented
bathroom access,
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and because of its weight,
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removing it during a game
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would not be an option.
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00:03:51,649 --> 00:03:53,349
So I experimented with a design
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that would allow me to
deposit my excretions
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directly into custom rubber underwear
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connected to a secondary pumping system
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so I could eject it into a toilet
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via a second tube down my right arm.
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But once I had some clothing on,
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I realized the potential
for a costly mix-up
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was too great.
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So I had the bottom part of the suit
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redesigned with strategic holes
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in the groin and buttocks region
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that would allow the wearer
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to relieve him or herself
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without taking off the suit.
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But there was still the
issue of the temperature.
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To meet health department standards,
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Robert said the chili
would have to remain
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above 135 degrees
Fahrenheit at all times.
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But when I put it on,
the heat was so intense
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that I could barely
have it against my skin
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for more than a few seconds.
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So I tracked down some
heat-resistant polymer gel
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that could insulate the body
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00:04:44,949 --> 00:04:46,815
against the most extreme temperatures.
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Feel anything?
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- No.
- Good.
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I did a preliminary test
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00:04:51,049 --> 00:04:53,482
with a blowtorch on
various parts of my body
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to ensure the gel would protect
even my most sensitive regions.
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[GROANING]
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And after getting gelled
up from head to toe,
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the burning sensation
had completely vanished.
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Yeah.
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00:05:06,282 --> 00:05:08,382
It seemed like we had
solved every problem,
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00:05:08,482 --> 00:05:12,015
but there was still one final
thing I had to take care of.
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00:05:12,115 --> 00:05:14,815
The pump on my chest that
made the chili suit function
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was made out of metal,
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and to get into Rabobank Arena,
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every ticket holder has to
pass through a metal detector.
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00:05:21,715 --> 00:05:23,815
So I figured if I
could convince security
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that I had a medically
necessary pacemaker,
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they wouldn't be suspicious
when the alarm went off.
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So I taped a real pacemaker to my chest
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and then headed to a walk-in clinic
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to request an X-ray
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00:05:35,749 --> 00:05:37,582
that would hopefully trick the physician
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into writing me a doctor's note.
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00:05:39,349 --> 00:05:41,615
I would need to actually examine you
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and see why is it that
you need the X-ray.
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I have to have a reason why.
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Well, I'm paying you for it,
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so what do you care?
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- I'm actually...
- legally, it's being...
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monitored to see why
we're ordering an X-ray.
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00:06:00,782 --> 00:06:02,182
Oh.
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00:06:02,282 --> 00:06:03,515
Well, what's the minimum I need to say
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00:06:03,615 --> 00:06:04,649
to get one?
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00:06:07,415 --> 00:06:10,615
Either some area hurts
of your chest or...
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- Sure.
- You're having a cough.
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Okay. Yeah.
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- Are you...
- what are you experiencing?
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00:06:16,449 --> 00:06:19,149
Yeah, both those. Yeah.
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Mm-kay.
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Just step as close as you can,
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and you're gonna take
this shirt off, okay?
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_
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Your undershirt will be fine,
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but I gotta get rid
of the buttons, okay?
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00:06:32,049 --> 00:06:33,149
Okay. Okay, sure.
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Take a big breath.
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Hold it.
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And once the doctor saw
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the pacemaker on my X-ray...
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It looks like it's in well position
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and no abnormalities.
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She wrote me a doctor's
note that would hopefully
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get me through security.
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Thank you so much, Doctor.
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00:06:49,349 --> 00:06:51,749
And that meant it was
finally time to buy a ticket
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00:06:51,849 --> 00:06:54,314
to the next Bakersfield
Condors home game.
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So an hour before puck drop,
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I headed to the Lie-N-Den
to fill up the suit
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with a fresh batch of chili.
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I then put on some extra large clothing
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that made me look like
a typical hockey fan
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but was also secretly designed
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00:07:07,613 --> 00:07:09,513
so I could carry everything I would need
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for our customers.
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Along with a special pocket
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built to hold cups and spoons,
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I also had a cane with a secret trigger
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that could dispense organic
sour cream on demand,
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00:07:19,479 --> 00:07:22,179
a trucker hat with a
built-in cheese grater
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00:07:22,279 --> 00:07:24,146
to deliver fresh cheddar cheese,
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00:07:24,246 --> 00:07:28,013
and lastly, a cargo
pocket full of chives.
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Got a little bit of an aftertaste,
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but I don't know if it's the chives
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00:07:37,479 --> 00:07:39,079
or the sour cream.
200
00:07:42,279 --> 00:07:43,479
It's close.
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00:07:43,613 --> 00:07:44,913
With everything set
202
00:07:45,013 --> 00:07:46,246
and just minutes until game time,
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00:07:46,346 --> 00:07:48,279
I arrived at Rabobank Arena
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00:07:48,379 --> 00:07:51,079
and nervously approached
the security checkpoint.
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00:07:51,179 --> 00:07:53,179
Hi. I have a medical condition.
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00:07:53,279 --> 00:07:55,379
This is my pacemaker ID card.
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00:07:55,479 --> 00:07:57,613
So I have a pacemaker, so
it might beep when you do it
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00:07:57,646 --> 00:07:59,613
over my chest area.
209
00:07:59,713 --> 00:08:01,013
Okay.
210
00:08:01,113 --> 00:08:04,013
[WAND BEEPING]
211
00:08:04,113 --> 00:08:05,246
Yeah, so that's my pacemaker.
212
00:08:05,346 --> 00:08:06,879
- Okay.
- Okay.
213
00:08:06,960 --> 00:08:09,406
_
214
00:08:09,413 --> 00:08:10,946
Thank you so much.
215
00:08:11,046 --> 00:08:13,979
Getting inside was a huge victory,
216
00:08:14,079 --> 00:08:15,613
but for my plan to work,
I would need to be able
217
00:08:15,713 --> 00:08:17,313
to sell chili for an entire game
218
00:08:17,413 --> 00:08:19,146
without getting caught,
219
00:08:19,246 --> 00:08:21,046
so I decided to start
in the upper levels
220
00:08:21,146 --> 00:08:22,613
where security was thinner.
221
00:08:22,646 --> 00:08:24,979
Hi, there, would you
like any fresh chili?
222
00:08:25,024 --> 00:08:26,765
_
223
00:08:26,813 --> 00:08:28,479
Two dollar chili?
224
00:08:28,613 --> 00:08:30,346
I faced some rejection at first,
225
00:08:30,446 --> 00:08:33,346
but it wasn't long until
I had my first sale.
226
00:08:34,946 --> 00:08:37,313
It's chili.
227
00:08:37,413 --> 00:08:39,313
- Do you want one?
- _
228
00:08:39,413 --> 00:08:41,213
As my confidence grew,
229
00:08:41,313 --> 00:08:42,679
I ventured down to the lower level,
230
00:08:42,779 --> 00:08:44,179
where I got a second sale
231
00:08:44,279 --> 00:08:46,679
from a guy in section 109.
232
00:08:46,779 --> 00:08:49,679
I used my big body to
block the view of security
233
00:08:49,779 --> 00:08:52,213
as I covertly squirted out his serving.
234
00:08:52,313 --> 00:08:55,513
Here you go. Two dollars, please.
235
00:08:55,613 --> 00:08:57,746
And after that, I began
to feel invincible.
236
00:08:57,846 --> 00:08:59,646
Hi, there.
237
00:08:59,746 --> 00:09:02,146
I moved through the
stadium like a ninja,
238
00:09:02,246 --> 00:09:04,379
switching sections after each sale
239
00:09:04,479 --> 00:09:05,713
so I couldn't be tracked.
240
00:09:05,813 --> 00:09:07,279
At one point,
241
00:09:07,379 --> 00:09:08,613
I thought security was on my tail,
242
00:09:08,713 --> 00:09:10,446
but I was able to lose the guy
243
00:09:10,613 --> 00:09:12,646
by ducking into a handicapped bathroom,
244
00:09:12,746 --> 00:09:14,013
after which I reemerged
245
00:09:14,113 --> 00:09:15,479
and resumed my operation.
246
00:09:15,613 --> 00:09:16,979
I can serve it to you right now.
247
00:09:17,079 --> 00:09:19,079
I have it right under my clothes.
248
00:09:19,179 --> 00:09:22,279
I sold 16 bowls of
delicious chili that night,
249
00:09:22,379 --> 00:09:25,013
right under the noses
of stadium management,
250
00:09:25,113 --> 00:09:27,213
and that meant, from this day forward,
251
00:09:27,313 --> 00:09:30,013
Robert had a proven
method to sell his chili
252
00:09:30,113 --> 00:09:31,413
at Rabobank Arena.
253
00:09:31,513 --> 00:09:34,446
This is $32.
254
00:09:34,613 --> 00:09:36,679
And the ticket was only 12.
255
00:09:36,779 --> 00:09:39,779
So that's $20 profit in one game.
256
00:09:39,879 --> 00:09:41,446
Okay.
257
00:09:41,613 --> 00:09:42,813
So I'll just leave all
this here for you, then?
258
00:09:42,913 --> 00:09:43,946
Yeah.
259
00:09:45,313 --> 00:09:47,346
- Bye.
- Bye, now.
260
00:09:53,646 --> 00:09:55,913
Nothing feels better than a massage.
261
00:09:56,013 --> 00:09:57,613
Nothing.
262
00:09:57,646 --> 00:09:59,913
Which is why Anna Davis of Swan Day Spa
263
00:10:00,013 --> 00:10:01,746
in Los Angeles, California,
264
00:10:01,846 --> 00:10:03,746
has made it her livelihood.
265
00:10:03,846 --> 00:10:05,713
But with plenty of
competition in the area,
266
00:10:05,813 --> 00:10:08,346
Anna has been forced to
lower her prices so much,
267
00:10:08,446 --> 00:10:09,979
she's barely making a profit.
268
00:10:10,079 --> 00:10:11,713
Now we have a lot of competition,
269
00:10:11,813 --> 00:10:13,713
so the client, when they got in,
270
00:10:13,813 --> 00:10:15,979
they were looking for the cheaper price.
271
00:10:16,079 --> 00:10:19,446
We have a deep tissue one,
which is, you pay more, $15.
272
00:10:19,546 --> 00:10:20,913
I think I'll try the
$40 one for right now.
273
00:10:21,013 --> 00:10:23,113
Okay. Okay, that's fine.
274
00:10:23,213 --> 00:10:25,113
With customers going
for the cheapest price
275
00:10:25,213 --> 00:10:27,846
and ignoring her more
profitable premium massages,
276
00:10:27,946 --> 00:10:29,646
it was clearly a problem.
277
00:10:29,746 --> 00:10:31,913
So I paid Anna a visit with a unique way
278
00:10:32,013 --> 00:10:33,879
for her to upsell her customers.
279
00:10:33,979 --> 00:10:35,913
You see, the key to upselling
280
00:10:36,013 --> 00:10:38,713
is advertising a low
price to bring people in
281
00:10:38,813 --> 00:10:41,413
but then ensuring that
once they see the product,
282
00:10:41,513 --> 00:10:43,413
they'll definitely want to upgrade.
283
00:10:43,513 --> 00:10:45,779
So if customers arrived at Swan Day Spa
284
00:10:45,879 --> 00:10:47,779
and discovered that the $40 special
285
00:10:47,879 --> 00:10:51,113
was done exclusively by someone
with a contagious disease,
286
00:10:51,213 --> 00:10:52,813
like viral warts,
287
00:10:52,913 --> 00:10:54,613
customers would be a lot more likely
288
00:10:54,713 --> 00:10:57,546
to upgrade to one of
Anna's premium options.
289
00:10:57,646 --> 00:10:59,413
THE PLAN: upsell customers
290
00:10:59,613 --> 00:11:03,446
by making the $40
special a wart massage.
291
00:11:04,779 --> 00:11:07,779
I think... I think you're right.
292
00:11:07,879 --> 00:11:11,146
Nobody want to get the wart massage.
293
00:11:11,246 --> 00:11:12,313
For sure.
294
00:11:12,413 --> 00:11:13,613
Anna was intrigued,
295
00:11:13,646 --> 00:11:15,179
but she was a bit worried
296
00:11:15,279 --> 00:11:17,846
about what her customers might think.
297
00:11:17,946 --> 00:11:19,679
They might be upset.
298
00:11:19,779 --> 00:11:21,246
They might be sue me.
299
00:11:21,346 --> 00:11:23,313
Sue the business.
300
00:11:23,413 --> 00:11:25,113
But I assured her that
no one would complain
301
00:11:25,213 --> 00:11:27,646
as long as they believed
it was for a good cause.
302
00:11:27,746 --> 00:11:29,379
Have you ever done any
charity work before?
303
00:11:29,479 --> 00:11:31,613
- Oh, never.
- So with Anna's blessing,
304
00:11:31,679 --> 00:11:33,513
I created a real charity
305
00:11:33,613 --> 00:11:35,879
whose mission was to place
people living with warts
306
00:11:35,979 --> 00:11:37,213
into the workplace.
307
00:11:37,313 --> 00:11:39,346
I then distributed our flyers
308
00:11:39,446 --> 00:11:41,746
at dermatology clinics across the city
309
00:11:41,846 --> 00:11:43,613
and posted an ad on Craigslist
310
00:11:43,646 --> 00:11:45,913
seeking people with active viral warts
311
00:11:46,013 --> 00:11:48,413
who were looking for
work, and later that week,
312
00:11:48,513 --> 00:11:50,913
I met with the two men who responded.
313
00:11:51,013 --> 00:11:53,746
I think I've had every
kind of wart invented.
314
00:11:53,846 --> 00:11:55,379
[LAUGHS] I don't know.
315
00:11:55,479 --> 00:11:57,279
Oh, whoa.
316
00:11:57,379 --> 00:12:00,613
But probably the worst
case of warts that I had
317
00:12:00,713 --> 00:12:03,646
was on my penis.
318
00:12:03,746 --> 00:12:05,346
Okay.
319
00:12:05,446 --> 00:12:06,346
And it was, like, a circle around my...
320
00:12:06,446 --> 00:12:08,479
I mean, it was...
321
00:12:10,279 --> 00:12:15,246
Made it so that...
sex was not an option.
322
00:12:15,346 --> 00:12:16,479
- Right.
- Right?
323
00:12:16,613 --> 00:12:17,979
- Yeah, 'cause...
- Yeah.
324
00:12:18,079 --> 00:12:19,179
I just took a soldering iron.
325
00:12:19,279 --> 00:12:20,679
Burned it off myself.
326
00:12:20,779 --> 00:12:22,279
- Whoa.
- Like, why go to a doctor
327
00:12:22,379 --> 00:12:23,379
and have him do it?
328
00:12:23,479 --> 00:12:24,446
I know what he's doing.
329
00:12:24,613 --> 00:12:26,279
Just burned it off.
330
00:12:26,379 --> 00:12:27,346
- You drop something?
- I did, yeah.
331
00:12:27,446 --> 00:12:28,813
A little device here.
332
00:12:28,913 --> 00:12:30,813
- A device?
- Yes.
333
00:12:32,946 --> 00:12:38,113
- What is that?
- This is a wellness wand.
334
00:12:39,279 --> 00:12:40,613
- What's that mean?
- Well, it's...
335
00:12:40,679 --> 00:12:42,046
Right now,
336
00:12:42,146 --> 00:12:43,879
the way that the unit works
337
00:12:43,979 --> 00:12:46,046
if I have it sitting right...
338
00:12:46,146 --> 00:12:47,879
if I set it right here,
339
00:12:47,979 --> 00:12:49,679
it's putting out a signal
340
00:12:49,779 --> 00:12:51,446
that's coming out to
the edge of the table,
341
00:12:51,613 --> 00:12:52,879
maybe a little beyond.
342
00:12:52,979 --> 00:12:54,113
- Uh-huh.
- All right?
343
00:12:54,213 --> 00:12:56,646
And the signal is matching
344
00:12:56,746 --> 00:13:00,513
with whatever the needs are
that you select from the files.
345
00:13:00,613 --> 00:13:02,379
- Are you a healer or something?
- Yes.
346
00:13:02,479 --> 00:13:03,379
- Oh.
- Yeah.
347
00:13:03,479 --> 00:13:04,446
Okay.
348
00:13:04,613 --> 00:13:05,479
- Yeah.
- What...
349
00:13:05,613 --> 00:13:06,513
Uh, what...
350
00:13:06,613 --> 00:13:08,613
How, um...
351
00:13:08,713 --> 00:13:09,746
Okay.
352
00:13:11,146 --> 00:13:12,779
After carefully vetting the candidates
353
00:13:12,879 --> 00:13:15,079
to be sure they had at least one wart,
354
00:13:15,179 --> 00:13:18,979
I officially signed them
on to the CityWarts roster.
355
00:13:19,079 --> 00:13:21,513
But before they could be
placed at Swan Day Spa,
356
00:13:21,613 --> 00:13:23,946
there was still one
thing our charity needed:
357
00:13:24,046 --> 00:13:25,713
an endorsement.
358
00:13:25,813 --> 00:13:27,513
It seemed like every credible charity
359
00:13:27,613 --> 00:13:29,313
had the endorsement of a public figure,
360
00:13:29,413 --> 00:13:31,746
like a mayor or a city council member,
361
00:13:31,846 --> 00:13:34,113
and I was worried that if
CityWarts didn't have one,
362
00:13:34,213 --> 00:13:36,313
the public would never accept the idea
363
00:13:36,413 --> 00:13:38,746
of a wart-infected masseur.
364
00:13:38,846 --> 00:13:43,046
So I rented out the ballroom of
the historic Oxford Palace Hotel
365
00:13:43,146 --> 00:13:46,146
and then reached out to every
local politician I could find,
366
00:13:46,246 --> 00:13:48,246
inviting them to be the guest of honor
367
00:13:48,346 --> 00:13:51,113
at a gala event for the
launch of a new charity.
368
00:13:51,213 --> 00:13:53,879
And after a few days,
we finally got an RSVP
369
00:13:53,979 --> 00:13:55,813
from Councilman Ed Reyes,
370
00:13:55,913 --> 00:13:59,013
a 12-year veteran of LA's city council.
371
00:13:59,113 --> 00:14:00,313
So on the day of the event,
372
00:14:00,413 --> 00:14:01,946
I decorated the ballroom
373
00:14:02,046 --> 00:14:03,746
with the finest and fanciest things
374
00:14:03,846 --> 00:14:05,846
in the hopes that this
gala would be enough
375
00:14:05,946 --> 00:14:08,779
to dazzle Councilman Reyes
into legitimizing CityWarts
376
00:14:08,879 --> 00:14:10,913
with his official endorsement.
377
00:14:11,013 --> 00:14:12,279
- Hi, Nathan.
- Hey.
378
00:14:12,379 --> 00:14:13,613
Oh, my gosh. You look nice.
379
00:14:13,713 --> 00:14:15,246
- Thank you.
- How are you?
380
00:14:15,346 --> 00:14:17,246
- Nice to see you.
- Nice to see you too.
381
00:14:17,346 --> 00:14:18,746
Okay, so.
382
00:14:18,846 --> 00:14:19,879
What do you think?
383
00:14:19,979 --> 00:14:21,646
- I like it.
- It's pretty.
384
00:14:21,746 --> 00:14:22,879
Once Anna took her seat,
385
00:14:22,979 --> 00:14:24,246
we opened our doors
386
00:14:24,346 --> 00:14:25,646
to the crowd of random people
387
00:14:25,746 --> 00:14:27,446
I had paid to attend the event
388
00:14:27,613 --> 00:14:29,179
so that Councilman
Reyes would be impressed
389
00:14:29,279 --> 00:14:31,079
by the charity's popularity
390
00:14:31,179 --> 00:14:32,779
when he arrived.
391
00:14:32,879 --> 00:14:34,079
Since every real charity gala
392
00:14:34,179 --> 00:14:36,046
is hosted by a beauty queen,
393
00:14:36,146 --> 00:14:39,079
I hired Miss California
2013, Mabelynn Capeluj,
394
00:14:39,179 --> 00:14:41,046
to be the evening's host.
395
00:14:41,146 --> 00:14:42,713
It's here in Los Angeles, and they help
396
00:14:42,813 --> 00:14:45,713
people in Los Angeles
with warts get jobs?
397
00:14:45,813 --> 00:14:47,846
- Yes.
- That's their mission, okay.
398
00:14:47,946 --> 00:14:50,146
Do you get nervous before
these things at all?
399
00:14:50,246 --> 00:14:51,813
- Um, sometimes, sometimes.
- Yeah?
400
00:14:51,913 --> 00:14:54,179
But I feel like this will be easy.
401
00:14:54,208 --> 00:14:55,908
Hopefully I don't jinx myself.
402
00:14:55,930 --> 00:14:56,848
- You're so beautiful...
- Thank you.
403
00:14:56,923 --> 00:14:58,057
You could probably go out there
404
00:14:58,095 --> 00:14:59,628
and just go, "Blah, blah, blah,"
405
00:14:59,666 --> 00:15:01,459
and no one would know the difference.
406
00:15:01,533 --> 00:15:04,567
- Thank you. Hopefully.
- Yeah. No problem.
407
00:15:08,330 --> 00:15:09,663
As the crowd settled in,
408
00:15:09,763 --> 00:15:11,563
Councilman Reyes entered the room
409
00:15:11,663 --> 00:15:12,830
with all the confidence
I would have expected
410
00:15:12,930 --> 00:15:14,496
from an elected official.
411
00:15:14,596 --> 00:15:16,930
I only hoped that this gala event
412
00:15:17,030 --> 00:15:19,330
would be enough to win
his coveted endorsement.
413
00:15:19,396 --> 00:15:22,430
[APPLAUSE]
414
00:15:30,883 --> 00:15:33,550
So, growing up, I actually
had a friend who...
415
00:15:33,650 --> 00:15:35,350
he had warts on his hand,
416
00:15:35,450 --> 00:15:38,350
and I believe his mom or he said
417
00:15:38,450 --> 00:15:40,150
it was from handling a frog.
418
00:15:40,250 --> 00:15:43,150
He was able to seek medical attention,
419
00:15:43,250 --> 00:15:46,350
and they were able to
freeze and remove the wart,
420
00:15:46,450 --> 00:15:48,350
and he's just fine now,
421
00:15:48,450 --> 00:15:50,983
and that's why I'm so
proud to introduce to you
422
00:15:51,083 --> 00:15:54,550
CityWarts and their mission
to put warts to work.
423
00:15:54,650 --> 00:15:55,816
And right now, I'd like to bring out
424
00:15:55,916 --> 00:15:57,450
some CityWarts Angels
425
00:15:57,550 --> 00:15:59,816
to talk about their own
experiences with warts.
426
00:15:59,916 --> 00:16:01,883
[APPLAUSE]
427
00:16:01,983 --> 00:16:03,716
[CLASSICAL MUSIC]
428
00:16:03,816 --> 00:16:05,416
My name is Daniel,
429
00:16:05,516 --> 00:16:08,550
and I have warts.
430
00:16:10,777 --> 00:16:12,444
My hope is that some personal stories
431
00:16:12,544 --> 00:16:14,377
from our CityWarts Angels would help
432
00:16:14,477 --> 00:16:16,577
garner sympathy from Councilman Reyes.
433
00:16:16,744 --> 00:16:18,777
I had a wart right here.
434
00:16:18,877 --> 00:16:22,177
Nine warts made, like,
a number six on my hand.
435
00:16:22,277 --> 00:16:26,977
A ring of genital warts around my penis.
436
00:16:27,077 --> 00:16:28,810
Remember, wart pride.
437
00:16:28,910 --> 00:16:29,977
Thanks, CityWarts.
438
00:16:30,077 --> 00:16:31,410
Thank you very much.
439
00:16:31,510 --> 00:16:33,610
[APPLAUSE]
440
00:16:33,744 --> 00:16:37,777
I appreciate everything
that CityWarts is doing
441
00:16:37,877 --> 00:16:40,177
for our community,
442
00:16:40,277 --> 00:16:42,610
and because of CityWarts,
443
00:16:42,744 --> 00:16:47,744
I had a opportunity for a
job placement with massage.
444
00:16:47,810 --> 00:16:49,910
You guys have a great night,
445
00:16:50,010 --> 00:16:51,577
and thank you.
446
00:16:51,744 --> 00:16:53,377
The speeches were a hit,
447
00:16:53,477 --> 00:16:55,044
and after concluding the night
448
00:16:55,144 --> 00:16:56,644
by recognizing the Swan Day Spa
449
00:16:56,744 --> 00:16:58,777
as CityWarts' newest partner,
450
00:16:58,877 --> 00:17:00,844
it was time to approach Councilman Reyes
451
00:17:00,944 --> 00:17:02,044
for his endorsement.
452
00:17:02,144 --> 00:17:03,544
Councilman, hi.
453
00:17:03,644 --> 00:17:04,844
Would I be able to get a photo with you
454
00:17:04,944 --> 00:17:06,144
and Anna over here?
455
00:17:06,244 --> 00:17:08,010
This is Anna.
456
00:17:08,110 --> 00:17:09,177
- Nice to meet you, sir.
- Hi, Anna.
457
00:17:09,277 --> 00:17:10,310
Okay, come on over here.
458
00:17:10,410 --> 00:17:11,544
With a photo of Anna
459
00:17:11,644 --> 00:17:12,844
standing next to
460
00:17:12,944 --> 00:17:14,177
a respected city councilman,
461
00:17:14,277 --> 00:17:16,110
it was now impossible to deny
462
00:17:16,210 --> 00:17:18,210
that he was a supporter of our cause.
463
00:17:18,310 --> 00:17:19,744
Thank you for that endorsement.
464
00:17:19,810 --> 00:17:20,910
Thank you so much.
465
00:17:21,010 --> 00:17:22,544
So with proof of our credibility
466
00:17:22,644 --> 00:17:23,744
now proudly displayed
467
00:17:23,844 --> 00:17:25,877
behind the desk at Swan Day Spa,
468
00:17:25,977 --> 00:17:27,644
it was finally time for our wart angels
469
00:17:27,744 --> 00:17:29,244
to meet their new boss.
470
00:17:29,344 --> 00:17:31,544
It is such a honor
471
00:17:31,644 --> 00:17:33,310
to be in a location
472
00:17:33,410 --> 00:17:35,744
where...
473
00:17:35,844 --> 00:17:38,510
you're creating a
wart-positive environment.
474
00:17:38,610 --> 00:17:40,544
- Thank you so much.
- Thank you so much.
475
00:17:40,644 --> 00:17:42,644
[CHUCKLES]
476
00:17:42,744 --> 00:17:44,910
But before moving forward,
Anna wanted to be sure
477
00:17:45,010 --> 00:17:46,744
they had the right skills for the job.
478
00:17:46,844 --> 00:17:49,544
Have you ever trained to massage before?
479
00:17:49,644 --> 00:17:52,177
Are you a licensed massage therapist?
480
00:17:52,277 --> 00:17:55,110
I'm not a licensed massage therapist,
481
00:17:55,210 --> 00:17:58,310
but I stay in practice
with my girlfriend,
482
00:17:58,410 --> 00:18:00,977
because she gets foot reflexology
483
00:18:01,077 --> 00:18:02,810
every single night,
484
00:18:02,910 --> 00:18:05,377
and then I just work my
way up from the ankles.
485
00:18:05,477 --> 00:18:07,310
Apply. Release. Apply. Release.
486
00:18:07,410 --> 00:18:08,577
Dig a little bit.
487
00:18:08,744 --> 00:18:11,344
- Okay.
- Every night.
488
00:18:11,444 --> 00:18:12,977
She's a lucky lady.
489
00:18:13,077 --> 00:18:15,210
Oh, that's nice. How about you, Albert?
490
00:18:15,310 --> 00:18:17,244
Well, I've had experience.
491
00:18:17,344 --> 00:18:20,977
I used to give massages
to my grandmother.
492
00:18:21,077 --> 00:18:24,444
- Okay.
- Just a little bit at a time.
493
00:18:24,544 --> 00:18:26,877
Like, and I... the main focus
494
00:18:26,977 --> 00:18:29,444
was for her to feel good
495
00:18:29,544 --> 00:18:32,244
and not for me to be...
496
00:18:32,344 --> 00:18:35,444
because a massage is
not supposed to be...
497
00:18:35,544 --> 00:18:38,044
it's supposed to be...
498
00:18:38,144 --> 00:18:39,844
- You know.
- Yeah.
499
00:18:39,944 --> 00:18:42,577
Just making the person relax and...
500
00:18:42,744 --> 00:18:46,044
Okay, so you approve
them? They meet your standards?
501
00:18:46,144 --> 00:18:47,977
For right now, I mean,
we have to learn more.
502
00:18:48,077 --> 00:18:50,977
For now, yeah, we have to see.
503
00:18:51,594 --> 00:18:54,034
Anna was satisfied with
their qualifications,
504
00:18:54,105 --> 00:18:55,805
so the Angels took their stations
505
00:18:55,905 --> 00:18:57,572
while Anna and I waited
for customers up front.
506
00:18:57,672 --> 00:18:59,372
Yes, I'd like to have the massage.
507
00:18:59,472 --> 00:19:01,872
Yeah, it's... how you like it?
508
00:19:01,972 --> 00:19:03,705
We have so many kinds.
509
00:19:03,805 --> 00:19:06,338
I want to get that one that
was the special for $40.
510
00:19:06,438 --> 00:19:08,838
- Okay.
- As usual, the customer chose
511
00:19:08,938 --> 00:19:10,905
the cheapest option available,
512
00:19:11,005 --> 00:19:13,038
so once she was ready
and waiting on the table,
513
00:19:13,138 --> 00:19:16,014
it was time to see if
the new upsell would work.
514
00:19:16,107 --> 00:19:17,507
- Hi, there.
- Hi.
515
00:19:17,576 --> 00:19:20,342
Hi, so I'm not sure if you're aware,
516
00:19:20,426 --> 00:19:22,893
but the $40 massage
special that you selected
517
00:19:22,927 --> 00:19:26,393
is done in conjunction with
a charity outreach program
518
00:19:26,439 --> 00:19:28,306
- called CityWarts...
- Uh-huh.
519
00:19:28,381 --> 00:19:30,414
That puts people living with
warts into the workplace.
520
00:19:30,514 --> 00:19:32,014
Okay.
521
00:19:32,114 --> 00:19:33,848
Is that something
you're comfortable with?
522
00:19:33,881 --> 00:19:36,014
Yeah, that's okay 'cause
it's not a contagious thing.
523
00:19:36,114 --> 00:19:37,281
Oh, actually, warts are contagious.
524
00:19:37,381 --> 00:19:39,114
- Oh, they are?
- Yes.
525
00:19:39,214 --> 00:19:42,348
- Oh. They're contagious?
- Yes.
526
00:19:42,448 --> 00:19:43,981
Does he wear gloves or what?
527
00:19:44,081 --> 00:19:46,281
He will be wearing thin gloves.
528
00:19:46,381 --> 00:19:49,348
After telling the client about
our full range of massages,
529
00:19:49,448 --> 00:19:52,181
she could now see the benefits
of the premium options.
530
00:19:52,281 --> 00:19:53,748
So how much are the other massages?
531
00:19:53,848 --> 00:19:55,548
It's just $15 more.
532
00:19:55,648 --> 00:19:57,148
All right, I'll take one of the others.
533
00:19:57,248 --> 00:19:59,281
My plan worked perfectly.
534
00:19:59,381 --> 00:20:01,848
All right, so this is
your therapist, Mamie.
535
00:20:01,948 --> 00:20:03,948
She does not have any warts.
536
00:20:04,048 --> 00:20:05,148
- All right, thanks.
- At all.
537
00:20:05,248 --> 00:20:06,681
Okay, great, enjoy your massage.
538
00:20:06,781 --> 00:20:08,348
- Thank you.
- And Anna was thrilled.
539
00:20:08,448 --> 00:20:09,948
- She upgraded.
- Oh!
540
00:20:10,048 --> 00:20:11,048
And as the day went on,
541
00:20:11,148 --> 00:20:12,881
more and more customers
542
00:20:12,981 --> 00:20:14,714
opted to upgrade to the premium options.
543
00:20:14,814 --> 00:20:17,814
I guess I just want the one
with the non-wart worker.
544
00:20:17,914 --> 00:20:19,148
Yeah.
545
00:20:19,248 --> 00:20:21,014
Anna was upselling her clients
546
00:20:21,114 --> 00:20:22,981
at an unprecedented rate,
547
00:20:23,081 --> 00:20:24,848
and any time a customer was skeptical,
548
00:20:24,948 --> 00:20:26,681
we had all the credibility we needed.
549
00:20:26,781 --> 00:20:28,881
This is me and a city councilor.
550
00:20:28,981 --> 00:20:31,748
I mean, I don't know how much more legit
551
00:20:31,848 --> 00:20:33,981
you can get than an LA city councilman
552
00:20:34,081 --> 00:20:37,414
endorsing the charity, but...
553
00:20:37,514 --> 00:20:40,748
- Yeah, it seemingly...
- it seems safe
554
00:20:40,848 --> 00:20:43,348
if the city's working with it.
555
00:20:43,448 --> 00:20:45,114
I did feel a little bad
556
00:20:45,214 --> 00:20:46,448
that no one wanted anything to do
557
00:20:46,548 --> 00:20:48,348
with our wart angels that day,
558
00:20:48,448 --> 00:20:50,014
but it was nice to know
559
00:20:50,114 --> 00:20:51,814
that at least they had each other.
560
00:20:51,914 --> 00:20:54,614
I love baking cakes.
561
00:20:54,714 --> 00:20:57,048
Pies.
562
00:20:57,148 --> 00:21:00,114
Is it the baking that you like,
563
00:21:00,214 --> 00:21:03,114
or is it the look in the person's eyes
564
00:21:03,214 --> 00:21:06,114
that you baked it for?
565
00:21:06,214 --> 00:21:07,114
Both.
566
00:21:07,214 --> 00:21:09,848
Absolutely.
567
00:21:12,677 --> 00:21:14,711
Type of pacemaker you have?
568
00:21:15,748 --> 00:21:18,048
Um...
569
00:21:18,148 --> 00:21:20,414
I think it's a...
570
00:21:22,381 --> 00:21:24,414
Sony?
571
00:21:24,480 --> 00:21:27,284
Synced
by Bakugan
41021
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