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[engine rumbling]
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Downloaded from
YTS.MX
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[Narrator] Each year,
over 300 million passengers
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fly over six billion
miles on longhaul flights
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Official YIFY movies site:
YTS.MX
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00:00:10,560 --> 00:00:12,120
and pick daily journeys
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made by some of the
world's biggest planes.
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00:00:15,720 --> 00:00:19,200
Like flying hotels, they
transport people across the world
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in comfort and style.
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But what does it take to
keep these giants in the sky?
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All our team have sprung into action.
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It's almost like a choreographed dance.
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The key is just keeping moving.
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[Narrator] Come with
us as we hitch a ride
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on one of the longest
journeys in the world,
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London to Sydney, Australia,
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as with exclusive behind
the scenes access,
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we can reveal the confessions
of the cabin crew.
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Sometimes we do get
a few weird requests,
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such as marriage proposals.
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[Narrator] We go below stairs
to their secret crew rest.
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And welcome to our
secret sleepover joint.
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[Narrator] We meet
the back office staff,
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who monitor every second of each flight.
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The IOC is the nerve
center to the airline.
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Without us, they literally
would be flying blind.
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[Narrator] And follow
the stories of passengers,
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both animal and human,
who have their own reason
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to board flight 002 from London today.
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From starting a new life down under.
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It's a big move for both of us.
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We haven't got a clue what to expect.
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[Narrator] To meeting a long lost family
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for the very first time.
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They've been looking
for me for 20 years.
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[Narrator] Filmed at 40,000 feet,
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this is the ultimate insider's
guide to life in the skies.
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So make sure your seat is
in the upright position
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and your seatbelt is fastened
as we prepare to uncover
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the Secret Life Of The LongHaul Flight.
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[engines rumbling]
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It's just before dawn
at London's Heathrow.
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The world's largest passenger
plane, the Airbus A380,
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is towed onto stand.
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Costing over 280 million pounds,
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it's 73 meters long, 25 meters high,
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and has a tip to tip
wingspan of 80 meters.
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In just two hours' time,
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it will depart in its
daily longhaul flight
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to Sydney, Australia.
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Loaded with up to 484 passengers,
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the 11,000 mile journey
will take 24 hours.
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But long before the passengers can board,
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a whole army of service personnel
must get her ready to fly.
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In the world of longhaul flying,
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there is not a second to lose.
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We don't want any of our
planes hanging around the ground.
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The best place for our aircraft
is operating within the air,
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so it's all hands on deck
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and everyone's onto the
aircraft straight away
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to get their jobs done, and
we can make that turnaround
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within that two hour timeframe.
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[Narrator] Now, a wellrehearsed
ballet swings into action
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as the refuelers, baggage
handlers, engineers,
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cleaners and catering
teams all set to work.
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There's certain jobs
that have to be done.
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The wheels have to be inspected.
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The engines have to be checked, oiled.
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You have to do a walk around to make sure
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there's nothing hanging off
of the hull of the outside.
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Same for the inside.
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It's a very, very structured process,
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and it's broken down minute by minute.
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Each department and each
team have a job to do
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within a certain amount of timeframe.
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It literally does go to the minute,
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so we need to have the aircraft closed up
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by 10 minutes before departure.
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[Narrator] With our plane
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not suffering any serious faults,
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the engineers can crack on
with more cosmetic jobs,
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like a sticky TV screen.
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Tiny screw.
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Someone's just overtightened it.
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Can we get a seat in there, too?
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Like this?
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You have to leave it.
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[Narrator] While below the wing,
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the action is in full swing.
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90 minutes before
departure, the 21 cabin crew
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clock in for their preflight briefing.
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We all have individual roles.
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There are business and first class
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flight attendants on board,
economy flight attendants.
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[Narrator] Sarah Kelly has
been flying for five years.
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For her, aviation is in the blood.
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My father is a Qantas captain,
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so yeah, I've just grown up
with him traveling around
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and going to different
exotic destinations,
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and just the whole thrill of just flying.
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There's somebody amongst the
crew who you've not met yet.
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Please spend some time and
have a little chat with them
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and to get to know each other.
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[soft music]
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[Narrator] On the tarmac,
Second Officer Adam Thompson
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carries out his visual inspection.
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The purpose of the
inspection is to make sure
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that there's no ground service
vehicle report to be damaged,
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there's nothing leaking from any pipes
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that's not meant to be.
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In the engine, looking to see
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if there's been any scratches
or dents on the fan blades,
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any indication that something's
gone through the engine
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that shouldn't have, if they've
had a bird strike perhaps
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or something like that
on a previous sector.
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On the tires, we're looking
to see that there's no gashes
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or any bumps at all with the tires.
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[announcer murmuring]
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[Narrator] On every longhaul flight,
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each passenger has a story,
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and we're following four of them.
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We're just a longhaul flight away
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from meeting three sisters.
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[Narrator] Malcolm and Adelaide
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are about to board their
first longhaul flight
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to meet the family they
never knew they had.
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I just can't wait.
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I've never seen them in real life.
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I can't believe it.
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[Narrator] And young
parents Daniel and Bethanie
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are heading down under
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to see if they want to
make Sydney their new home.
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[Woman] From Daniel,
Bethanie and how do I say?
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[Daniel] Eirlys.
[Woman] Eirlys, oh.
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We've got a lot planned.
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We've got a list written up
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of all the places we want to go and visit
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and different neighborhoods
we kind of want to see.
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Exciting really, isn't it?
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[Narrator] Back on the tarmac,
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Second Officer Adam Thompson
checks the A380's huge wings,
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which are so large, you
could park 70 cars up there.
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[Interviewer] They only
just fit really, don't they?
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00:06:39,560 --> 00:06:41,840
They do only just fit, yeah.
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It's quite common on such a large aircraft
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to have a ground service vehicle follow us
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just to check the wingtips to
make sure that we're all safe.
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[Interviewer] You don't
want to hit anything.
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Do not want to hit anything.
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[Interviewer] How does it look?
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Looks very good, good to go.
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[Narrator] Back in terminal three,
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28 year old Australian Sean checks in.
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Going home to surprise
my mom for her 60th.
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She has no idea I'm coming.
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[Narrator] While fellow Aussie Belinda
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is leaving fiance Alice behind
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to return home after almost four years.
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Are we getting married?
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We're getting married
soon, it's gonna be okay.
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I love you.
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[Narrator] Although for her,
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the 24 hour flight time
is a little overwhelming.
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I've done a lot of longhaul flights,
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so it's not like I'm new to the game,
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but I just find them rather
horrendous to be honest,
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like long.
I don't think anyone
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enjoys a longhaul flight.
I know, but I just dread it,
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and I think that's a part that
stopped me from going back
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all these years.
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[Narrator] But Belinda's
in for a surprise,
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as she's been upgraded.
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Yay!
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It's actually business class,
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and actually I'm flying
business class, which is crazy
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because I've never flown any kind of class
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except for comedy.
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How do you say it?
Economy.
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I feel like I'm a little
bit emotional, actually.
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Off to the gate, here we go.
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Baby's doing really well, baby Eirlys.
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Say hello.
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Everyone wave.
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Yay.
Hey!
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[Narrator] And it's not
just our human passengers
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that are about to go longhaul.
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Every day, Qantas alone make
4,000 freight shipments.
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The two huge hulls can carry
up to 20 tons of freight,
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although anything bigger than a suitcase
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is handled by the specialists.
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I would say we're a
big checkin for freight.
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[Narrator] Just a
few miles from Heathrow
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is Dnata's bonded warehouse,
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a high security, 24/7 cargo facility
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where they handle up to 450 tons a day.
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We're open all the time,
every day of the year,
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and it is very fast paced.
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It comes in, it goes out.
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Anything from clothing to cars,
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live animals, absolutely anything.
201
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We had an armored vehicle
come in, customized,
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had all leather seats and fridges,
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so that was quite unusual.
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00:09:25,120 --> 00:09:28,800
[Narrator] The A380 can even
carry its own spare engines,
205
00:09:28,960 --> 00:09:32,640
although at 10 tons apiece,
it's a bit of a tight fit.
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00:09:32,800 --> 00:09:36,160
They'll go out this
afternoon on a special vehicle.
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They direct load onto the aircraft.
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It just squeezes in and out,
but yeah, that's quite tight.
209
00:09:45,400 --> 00:09:48,280
[engine roaring]
210
00:09:48,440 --> 00:09:50,440
[Narrator] Today, it's
not just jet engines
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00:09:50,600 --> 00:09:53,160
and luxury cars that are going longhaul
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00:09:53,320 --> 00:09:55,800
as two very important passengers arrive.
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Mitzi and Alfie are being
relocated back to Australia,
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00:10:00,560 --> 00:10:03,200
and a few days ago it
was time to say goodbye
215
00:10:03,360 --> 00:10:04,360
to mom and dad.
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00:10:06,760 --> 00:10:08,720
Come on, we're gonna go.
217
00:10:08,880 --> 00:10:09,760
Quick, quick.
218
00:10:10,800 --> 00:10:13,520
We won't see them for about 12, 13 days,
219
00:10:13,680 --> 00:10:15,120
[toy squeaking]
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00:10:15,280 --> 00:10:17,040
which is a long time
for us, and Mitzi here
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00:10:17,200 --> 00:10:19,080
suffers from a little bit
of separation anxiety,
222
00:10:19,240 --> 00:10:22,680
so hopefully the flights
are not too bad for them.
223
00:10:22,840 --> 00:10:25,400
[dog barking]
224
00:10:30,440 --> 00:10:33,520
Come on pup, good boy.
Good boy, good boy.
225
00:10:33,680 --> 00:10:35,400
Go on, go on.
226
00:10:35,560 --> 00:10:37,000
She's a little bit uncertain.
227
00:10:37,160 --> 00:10:39,000
She probably thinks
we're going with her.
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00:10:39,160 --> 00:10:40,920
She's probably gonna get a surprise.
229
00:10:41,080 --> 00:10:42,520
We're all gonna go on a car ride.
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00:10:42,680 --> 00:10:45,560
That's right, so she's
all up for the ride.
231
00:10:45,720 --> 00:10:49,640
It's just when she works
out that we're not going.
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00:10:51,000 --> 00:10:52,720
[Narrator] Mitzi and Alfie are traveling
233
00:10:52,880 --> 00:10:55,640
with a specialized pet transport service,
234
00:10:55,800 --> 00:10:58,920
and they've just realized
they're going alone.
235
00:10:59,080 --> 00:11:01,360
See you soon, see you soon.
236
00:11:01,520 --> 00:11:04,040
[dog whining]
237
00:11:06,120 --> 00:11:07,760
[Narrator] But they're in safe hands,
238
00:11:07,920 --> 00:11:10,360
as the animal's welfare is top priority
239
00:11:10,520 --> 00:11:11,800
for all the airlines.
240
00:11:14,080 --> 00:11:17,160
Even before they fly, they
get a thorough checkup.
241
00:11:18,800 --> 00:11:20,880
Australia especially are super paranoid
242
00:11:21,040 --> 00:11:23,120
about importing infectious diseases,
243
00:11:23,280 --> 00:11:26,400
so that's parasites and other
signs of contagious diseases.
244
00:11:26,560 --> 00:11:29,040
I just work from head to
toe, go through these guys
245
00:11:29,200 --> 00:11:31,480
and make sure they're all
well, everything's healthy.
246
00:11:31,640 --> 00:11:35,160
Lovely clean ears, super.
247
00:11:35,320 --> 00:11:36,960
Go through his coat to
make sure there's no signs
248
00:11:37,120 --> 00:11:40,240
of ticks, fleas, anything
like that hanging around.
249
00:11:40,400 --> 00:11:43,120
Make sure his cardiovascular
system's up to the trip.
250
00:11:45,680 --> 00:11:46,720
You are good.
251
00:11:46,880 --> 00:11:48,640
We'll have a look at your sister,
252
00:11:48,800 --> 00:11:51,360
but very happy with how
things look with him.
253
00:11:52,960 --> 00:11:54,600
You worried you're coming
on the table as well?
254
00:11:54,760 --> 00:11:56,080
I'm afraid you are.
255
00:11:56,240 --> 00:11:57,440
Pretty laid back customer.
256
00:11:57,600 --> 00:12:00,840
Nice steady heart rate, nice, clear chest.
257
00:12:03,720 --> 00:12:04,680
Good, good.
258
00:12:09,960 --> 00:12:11,360
[Narrator] And it's
not just domestic pets
259
00:12:11,520 --> 00:12:13,200
that travel longhaul.
260
00:12:13,360 --> 00:12:14,520
Every day of the year,
261
00:12:14,680 --> 00:12:16,240
you could be sitting there on a plane
262
00:12:16,400 --> 00:12:18,520
and below you don't
realize there are literally
263
00:12:18,680 --> 00:12:20,400
half a dozen animals going
from one place to another
264
00:12:20,560 --> 00:12:23,480
around the world, and it's
not just cats and dogs.
265
00:12:23,640 --> 00:12:26,560
There's exotics as well on
international breeding programs
266
00:12:26,720 --> 00:12:28,080
from zoo to zoo.
267
00:12:28,240 --> 00:12:30,360
The largest animal I've moved by air
268
00:12:30,520 --> 00:12:32,880
is an Asian onehorned greater rhinoceros.
269
00:12:33,960 --> 00:12:36,200
[Interviewer] And dare I
say, how do you move a rhino?
270
00:12:36,360 --> 00:12:37,280
In a big box.
271
00:12:40,480 --> 00:12:41,680
[Narrator] Today, the
dogs are accompanied
272
00:12:41,840 --> 00:12:43,800
by a few feline friends,
273
00:12:43,960 --> 00:12:47,200
so Mick has to be careful
about who sits where.
274
00:12:48,280 --> 00:12:50,160
We try and separate everyone.
275
00:12:50,320 --> 00:12:53,120
We've got some cats on the corner.
276
00:12:53,280 --> 00:12:56,000
We obviously face them away from the dogs
277
00:12:56,160 --> 00:12:58,680
so they don't upset each other.
278
00:13:00,320 --> 00:13:03,320
They all look quite happy this morning.
279
00:13:03,480 --> 00:13:04,960
[Narrator] Although
the hulls on the aircraft
280
00:13:05,120 --> 00:13:08,120
are pressurized, they
are not usually heated,
281
00:13:08,280 --> 00:13:10,600
but with outside
temperatures at 40,000 feet
282
00:13:10,760 --> 00:13:13,720
of minus 50 degrees centigrade,
283
00:13:13,880 --> 00:13:17,320
today, these guys will
be well looked after.
284
00:13:17,480 --> 00:13:19,880
[Mick] They'll actually
warm the compartment
285
00:13:20,040 --> 00:13:23,520
so it's comfortable for the animals.
286
00:13:23,680 --> 00:13:25,560
Their main concern is their welfare.
287
00:13:27,240 --> 00:13:30,280
[Narrator] Mitzi and Alfie
are just two of the 65,000
288
00:13:30,440 --> 00:13:33,520
domestic pets carried by Qantas each year,
289
00:13:33,680 --> 00:13:38,200
a tiny fraction of the 100
million animals flown worldwide.
290
00:13:41,680 --> 00:13:42,760
Back at the airport,
291
00:13:42,920 --> 00:13:45,200
with is 60 minutes before departure,
292
00:13:45,360 --> 00:13:46,840
the catering trucks arrive.
293
00:13:48,760 --> 00:13:51,000
Specially built to reach
the plane's two decks,
294
00:13:51,160 --> 00:13:55,640
the service team now has
to replace 40,000 items,
295
00:13:55,800 --> 00:13:58,320
including 70 meal carts,
296
00:14:00,880 --> 00:14:02,760
two and a half thousand glasses,
297
00:14:05,240 --> 00:14:07,280
and 5,000 pieces of cutlery.
298
00:14:08,560 --> 00:14:11,040
[soft music]
299
00:14:14,040 --> 00:14:15,360
[Announcer] We continue to
board our first class customers
300
00:14:15,520 --> 00:14:16,920
through door C.
301
00:14:17,880 --> 00:14:21,800
[Narrator] With 45 minutes
to go, boarding begins,
302
00:14:21,960 --> 00:14:23,720
but delays on the roads around Heathrow
303
00:14:23,880 --> 00:14:27,040
mean getting the flight away
on time could be a challenge.
304
00:14:28,720 --> 00:14:31,480
As a consequence, we have
late passengers and late crew,
305
00:14:31,640 --> 00:14:34,200
so everything that we did this morning
306
00:14:34,360 --> 00:14:36,000
was a little bit behind.
307
00:14:37,840 --> 00:14:39,280
Still a lot more to do.
308
00:14:41,440 --> 00:14:43,760
[Narrator] As the crew
rush to prep the plane,
309
00:14:43,920 --> 00:14:45,680
now even some of the checked in passengers
310
00:14:45,840 --> 00:14:47,040
have gone walkabout.
311
00:14:47,200 --> 00:14:49,080
Qantas, good morning.
312
00:14:49,240 --> 00:14:50,760
Oh, orange juice, thank you.
313
00:14:52,200 --> 00:14:53,960
11 passengers missing.
314
00:14:54,120 --> 00:14:55,920
[Interviewer] Where did they go?
315
00:14:56,080 --> 00:14:58,760
This is the $1 million question.
316
00:15:01,400 --> 00:15:03,520
[Narrator] But Inez is undeterred.
317
00:15:03,680 --> 00:15:05,560
For her, getting the flight away on time
318
00:15:05,720 --> 00:15:07,840
is a matter of pride.
319
00:15:08,000 --> 00:15:11,880
The flight on time is when
I watch those wheels move
320
00:15:12,040 --> 00:15:13,480
right on the dot.
321
00:15:13,640 --> 00:15:16,000
If that doesn't happen,
then we fail everyone
322
00:15:16,160 --> 00:15:18,400
that has worked very hard
to get all the passengers,
323
00:15:18,560 --> 00:15:22,520
all the crew, the aircraft
at its destination.
324
00:15:22,680 --> 00:15:25,840
So yes, they would be disappointed in me
325
00:15:26,000 --> 00:15:27,040
if I didn't deliver.
326
00:15:27,960 --> 00:15:29,600
[Narrator] With boarding about to close,
327
00:15:29,760 --> 00:15:31,960
most of the passengers have been found,
328
00:15:32,120 --> 00:15:33,520
but there's always one.
329
00:15:33,680 --> 00:15:34,840
One premium economy,
330
00:15:35,000 --> 00:15:36,680
we're just trying to get a phone number.
331
00:15:36,840 --> 00:15:37,880
Okay, thank you.
332
00:15:38,040 --> 00:15:39,280
Thank you, bye.
333
00:15:39,440 --> 00:15:44,280
So we are 20 minutes to departure.
334
00:15:44,440 --> 00:15:48,320
We're missing one passenger,
and at minus 15 minutes,
335
00:15:48,480 --> 00:15:50,240
we start looking for their bags.
336
00:15:52,440 --> 00:15:55,280
[Narrator] Next, will
Ines avoid costly delays
337
00:15:55,440 --> 00:15:58,680
and get flight 002 away on time?
338
00:16:00,120 --> 00:16:01,400
I sometimes say that waiting
339
00:16:01,560 --> 00:16:03,320
for the door to close ages me.
340
00:16:04,160 --> 00:16:07,000
[engine whirring]
341
00:16:07,840 --> 00:16:10,280
[soft music]
342
00:16:11,400 --> 00:16:13,280
And a very good morning to
you, ladies and gentlemen.
343
00:16:13,440 --> 00:16:16,240
My name is Jason and I'll be
your customer service manager.
344
00:16:16,400 --> 00:16:18,040
[Narrator] At London's Heathrow,
345
00:16:18,200 --> 00:16:21,960
boarding of flight 002 to
Sydney is almost complete
346
00:16:22,120 --> 00:16:24,640
as the last passenger is rounded up.
347
00:16:24,800 --> 00:16:29,520
We've located him, and
it is a him, isn't it?
348
00:16:30,480 --> 00:16:32,320
Yes, so we should be all good to go.
349
00:16:33,240 --> 00:16:34,360
[Narrator] Inez can now make sure
350
00:16:34,520 --> 00:16:36,160
the doors are all sealed.
351
00:16:36,320 --> 00:16:38,000
We're just waiting for
engineers to get off,
352
00:16:38,160 --> 00:16:39,800
and then once they're off we can close.
353
00:16:39,960 --> 00:16:41,040
I sometimes say that waiting
354
00:16:41,200 --> 00:16:43,280
for the door to close ages me.
355
00:16:51,680 --> 00:16:53,360
That was a very happy moment.
356
00:16:53,520 --> 00:16:56,360
I know it's a bit sort of
obvious because I work here,
357
00:16:56,520 --> 00:16:58,640
but that is, closing the door.
358
00:17:00,920 --> 00:17:04,400
[Narrator] With the door
sealed, the aerobridges retract
359
00:17:04,560 --> 00:17:08,640
and flight 002 is pushed
back for takeoff on time.
360
00:17:10,080 --> 00:17:12,720
[upbeat music]
361
00:17:14,080 --> 00:17:18,360
There she goes, and
she slides away from us.
362
00:17:18,520 --> 00:17:21,120
[upbeat music]
363
00:17:29,160 --> 00:17:33,880
[Dispatcher] Number two for
takeoff, right wing 22014.
364
00:17:34,040 --> 00:17:36,920
[Pilot] I've got clearances confirmed.
365
00:17:37,080 --> 00:17:39,520
[Narrator] Takeoff is one
of the most critical phases
366
00:17:39,680 --> 00:17:41,400
of the flight.
367
00:17:41,560 --> 00:17:44,280
Captain Rod Duncan and his
crew now accelerate the plane
368
00:17:44,440 --> 00:17:46,640
to 138 miles per hour.
369
00:17:48,240 --> 00:17:51,280
We always only use as
much thrust as we need.
370
00:17:51,440 --> 00:17:53,840
That just saves wear
and tear on the engine,
371
00:17:54,000 --> 00:17:59,040
so it never seems to
accelerate really quickly.
372
00:18:00,960 --> 00:18:02,480
[Narrator] As the speed increases,
373
00:18:02,640 --> 00:18:05,360
the air pressure around
the massive wings changes.
374
00:18:06,440 --> 00:18:09,080
Now air flowing over the
wing has a lower pressure
375
00:18:09,240 --> 00:18:10,800
than the air flowing under it.
376
00:18:11,680 --> 00:18:13,640
With enough speed, the pressure difference
377
00:18:13,800 --> 00:18:17,120
begins to lift the aircraft into the air.
378
00:18:17,280 --> 00:18:20,840
Once you get to that speed,
if you have an engine failure
379
00:18:21,000 --> 00:18:22,800
or a major problem prior to that speed,
380
00:18:22,960 --> 00:18:24,800
you'll stop on the runway,
381
00:18:24,960 --> 00:18:27,160
and if you have an
engine failure or problem
382
00:18:27,320 --> 00:18:30,640
after that speed, you'll
sort it out in the air.
383
00:18:30,800 --> 00:18:33,640
[engines roaring]
384
00:18:51,480 --> 00:18:53,800
[Narrator] As the giant
aircraft heads southeast,
385
00:18:53,960 --> 00:18:57,480
it's following the kangaroo
route, a 70 year old air link
386
00:18:57,640 --> 00:19:00,080
between Australia and the mother country.
387
00:19:01,360 --> 00:19:04,960
The 11,000 mile trip crosses
Europe, the Middle East
388
00:19:05,120 --> 00:19:08,400
and the Indian Ocean before
arriving in Australia
389
00:19:08,560 --> 00:19:10,760
in just over a day's time,
390
00:19:10,920 --> 00:19:13,480
one epic journey that's a tiny fraction
391
00:19:13,640 --> 00:19:18,600
of the 6.28 billion longhaul
miles flown each year.
392
00:19:19,520 --> 00:19:24,560
Hi, so here I am in the
business class section.
393
00:19:24,880 --> 00:19:27,080
I've just been given some champagne.
394
00:19:29,680 --> 00:19:31,200
Life is pretty good right now.
395
00:19:35,480 --> 00:19:37,720
Unfortunately, baby Eirlys was sick
396
00:19:37,880 --> 00:19:41,960
on Bethanie's shoulder,
so not the greatest,
397
00:19:42,120 --> 00:19:43,600
but she's now fast asleep.
398
00:19:44,640 --> 00:19:45,680
Hopefully she can stay like that now
399
00:19:45,840 --> 00:19:47,600
for the rest of the flight.
400
00:19:51,120 --> 00:19:54,160
[Narrator] In seat
70C, 65 year old Malcolm
401
00:19:54,320 --> 00:19:55,800
has hardly ever flown before.
402
00:19:55,960 --> 00:19:59,160
This is the first time
I've ever flown longhaul.
403
00:19:59,320 --> 00:20:02,200
Oh my gosh, ever flown longhaul, wow.
404
00:20:02,360 --> 00:20:04,520
What brings you to Australia?
405
00:20:04,680 --> 00:20:06,760
What it was, one Friday night,
406
00:20:06,920 --> 00:20:10,840
me and my wife were watching
television, got a phone call.
407
00:20:11,000 --> 00:20:13,960
This woman on the phone, then
she told my all me details
408
00:20:14,120 --> 00:20:16,840
and all that, she says I'm your sister.
409
00:20:18,040 --> 00:20:21,840
Plus, there's another two
of us, so I've got three.
410
00:20:24,880 --> 00:20:27,440
[soft music]
411
00:20:27,600 --> 00:20:28,880
[Narrator] Malcolm's parents split up
412
00:20:29,040 --> 00:20:30,760
when he was just three months old.
413
00:20:32,800 --> 00:20:37,240
Until his sister Allison tracked
him down in October 2016,
414
00:20:37,400 --> 00:20:40,520
he had no idea he had
another family in Australia.
415
00:20:41,880 --> 00:20:45,200
She says they'd been
looking for me for 20 years.
416
00:20:45,360 --> 00:20:48,040
My dad's been looking for me for 40 years.
417
00:20:48,200 --> 00:20:51,880
Well, I just went and
I just completely went,
418
00:20:52,040 --> 00:20:56,000
tears were rolling down my
face, both of us at either end.
419
00:20:56,160 --> 00:20:59,840
Five minutes before we started talking,
420
00:21:00,000 --> 00:21:01,640
and I just couldn't believe it.
421
00:21:02,720 --> 00:21:04,000
[Narrator] Malcolm's father David
422
00:21:04,160 --> 00:21:06,840
had joined the thousands of Ten Pound Poms
423
00:21:07,000 --> 00:21:10,120
who immigrated to Australia in the 1950s.
424
00:21:10,280 --> 00:21:12,360
Starting a new life, he had remarried
425
00:21:12,520 --> 00:21:14,440
and had three daughters.
426
00:21:16,600 --> 00:21:17,760
I could imagine how you would be feeling
427
00:21:17,920 --> 00:21:20,480
after that phone call, really surreal.
428
00:21:22,240 --> 00:21:23,320
We were on the phone for at least
429
00:21:23,480 --> 00:21:26,000
an hour and a half that night.
430
00:21:27,800 --> 00:21:30,760
The nicest thing I found out
is he's been looking for me
431
00:21:30,920 --> 00:21:31,960
for all these years.
432
00:21:32,120 --> 00:21:33,960
You don't know that makes me feel,
433
00:21:34,120 --> 00:21:37,120
and obviously the first
thing is we've got to meet.
434
00:21:37,280 --> 00:21:38,680
We've got to meet.
435
00:21:38,840 --> 00:21:39,880
I don't know what's gonna happen
436
00:21:40,040 --> 00:21:41,560
when I see them at the other end.
437
00:21:41,720 --> 00:21:43,960
Just think, when you get
off this plane, that's it.
438
00:21:44,120 --> 00:21:47,720
You're gonna meet them
all for the first time.
439
00:21:47,880 --> 00:21:51,240
[Narrator] Malcolm's
dad passed away in 1996,
440
00:21:51,400 --> 00:21:53,720
having never been reunited with his son,
441
00:21:54,640 --> 00:21:57,560
and now Malcolm's got a
lifetime of catching up to do
442
00:21:57,720 --> 00:21:58,880
with his new family.
443
00:22:00,080 --> 00:22:01,760
I'm never gonna meet
my dad in real life,
444
00:22:01,920 --> 00:22:03,800
but the next best thing
445
00:22:11,040 --> 00:22:12,560
is my three sisters.
446
00:22:19,400 --> 00:22:20,280
Fabulous.
447
00:22:21,720 --> 00:22:22,920
I've got goosebumps everywhere.
448
00:22:23,080 --> 00:22:25,160
I'm actually tingling, it's so beautiful.
449
00:22:25,320 --> 00:22:27,720
That reminds me why this is my dream job.
450
00:22:27,880 --> 00:22:30,320
[soft music]
451
00:22:31,840 --> 00:22:33,840
[Narrator] As flight 002 begins its trek
452
00:22:34,000 --> 00:22:35,840
across mainland Europe,
453
00:22:36,000 --> 00:22:38,600
11,000 miles away in Sydney,
454
00:22:38,760 --> 00:22:41,680
it's just one of 100 Qantas flights
455
00:22:41,840 --> 00:22:43,720
that is being tracked second by second
456
00:22:43,880 --> 00:22:48,560
in the Integrated
Operations Center, or IOC.
457
00:22:48,720 --> 00:22:51,080
The IOC essentially is the
nerve center to the airline.
458
00:22:51,240 --> 00:22:54,240
We provide information to all the aircraft
459
00:22:54,400 --> 00:22:57,280
that we have flying anywhere,
any time around the world.
460
00:22:59,080 --> 00:23:01,120
This system gives us a
timeline of all the aircraft
461
00:23:01,280 --> 00:23:03,520
that we have at any given moment
462
00:23:03,680 --> 00:23:05,200
through their phase of flight.
463
00:23:05,360 --> 00:23:06,880
That information is updated
as soon as an aircraft
464
00:23:07,040 --> 00:23:10,040
releases its brakes, takes off, lands
465
00:23:10,200 --> 00:23:11,920
or comes back to the terminal.
466
00:23:13,880 --> 00:23:15,360
Yeah, that's right.
467
00:23:15,520 --> 00:23:17,480
We might be diverting
to Sydney, Qantas 94.
468
00:23:17,640 --> 00:23:19,800
A lot can vary in
approximately 18 to 24 hours,
469
00:23:19,960 --> 00:23:22,200
be that weather information, engineering,
470
00:23:22,360 --> 00:23:24,720
medical assistance, security assistance,
471
00:23:24,880 --> 00:23:27,360
so we're always providing
updates to those aircraft
472
00:23:27,520 --> 00:23:29,560
throughout the course of their journey.
473
00:23:29,720 --> 00:23:32,520
[exciting music]
474
00:23:32,680 --> 00:23:34,600
Okay, let me go and check
with maintenance watch
475
00:23:34,760 --> 00:23:36,360
and I'll come back to you.
476
00:23:36,520 --> 00:23:38,920
[Narrator] And this
communication isn't just one way,
477
00:23:39,080 --> 00:23:43,400
as each A380 is equipped
with hundreds of sensors
478
00:23:43,560 --> 00:23:45,240
which beam realtime data
479
00:23:45,400 --> 00:23:47,240
about the health of the
plane and its engines
480
00:23:47,400 --> 00:23:48,840
across the globe.
481
00:23:50,400 --> 00:23:52,920
Have a look at the imagery
from the airplane at this stage
482
00:23:53,080 --> 00:23:54,920
when we'll see if it's
carrying any defects,
483
00:23:55,080 --> 00:23:57,400
which may cause us an issue.
484
00:23:57,560 --> 00:23:59,440
[Narrator] Although
flight 002 isn't reporting
485
00:23:59,600 --> 00:24:04,160
anything serious, it does
have one or two minor niggles.
486
00:24:04,320 --> 00:24:05,760
Well, the aircraft
carries some minor defects.
487
00:24:05,920 --> 00:24:07,960
It's like your car, the
ash tray may be full
488
00:24:08,120 --> 00:24:10,080
or the window may not wind down properly
489
00:24:10,240 --> 00:24:11,680
or something like that.
490
00:24:11,840 --> 00:24:13,760
If it's a serious fault,
there's other alerting
491
00:24:13,920 --> 00:24:16,160
from the engine manufacturers
they've been monitoring.
492
00:24:16,320 --> 00:24:18,280
Of course, Airbus themselves
are monitoring the aircraft,
493
00:24:18,440 --> 00:24:20,000
and if they believe
there's a serious issue,
494
00:24:20,160 --> 00:24:23,280
they can also send us some
additional information.
495
00:24:24,240 --> 00:24:26,680
[Narrator] If the engineers
do spot a worrying problem,
496
00:24:26,840 --> 00:24:28,160
they can pick up the sap phone
497
00:24:28,320 --> 00:24:30,320
and talk directly to the pilots.
498
00:24:30,480 --> 00:24:33,000
We have to be very mindful
that we don't bother them
499
00:24:33,160 --> 00:24:35,160
during a critical phase of flight,
500
00:24:35,320 --> 00:24:38,040
so if they're just starting
their flight we might not call,
501
00:24:38,200 --> 00:24:40,000
and if they're just towards
the end of the flight,
502
00:24:40,160 --> 00:24:42,120
definitely won't be calling.
503
00:24:42,280 --> 00:24:43,560
[Narrator] Engineers like David
504
00:24:43,720 --> 00:24:46,160
are just one of the many unsung heroes
505
00:24:46,320 --> 00:24:47,760
of the longhaul flight.
506
00:24:48,920 --> 00:24:50,160
One flight from London to Sydney
507
00:24:50,320 --> 00:24:52,640
could have anywhere from approximately 10
508
00:24:52,800 --> 00:24:55,400
to 350 people involved,
so there's a lot of people
509
00:24:55,560 --> 00:24:58,160
behind the scenes that
are making that aircraft
510
00:24:58,320 --> 00:25:00,160
get to where it's going.
511
00:25:02,560 --> 00:25:05,520
Without the IOC, the
airline wouldn't function.
512
00:25:05,680 --> 00:25:07,200
You'd have aircraft in the air
513
00:25:07,360 --> 00:25:08,800
that wouldn't be able to
get real time information,
514
00:25:08,960 --> 00:25:11,040
be that mechanical, be that for weather,
515
00:25:11,200 --> 00:25:13,840
be that security or
medicalrelated situations,
516
00:25:14,000 --> 00:25:16,760
and as a result, they literally
would be flying blind.
517
00:25:17,920 --> 00:25:20,120
[Narrator] Which is
exactly what used to happen
518
00:25:20,280 --> 00:25:22,800
when the pioneers of
longhaul took to the skies
519
00:25:22,960 --> 00:25:24,560
nearly 80 years ago.
520
00:25:27,080 --> 00:25:30,800
[Announcer] 1938 and
QEA, Qantas Empire Airways,
521
00:25:30,960 --> 00:25:33,000
operates the Short C Class flying boats
522
00:25:33,160 --> 00:25:35,080
in modern luxury and comfort,
523
00:25:35,240 --> 00:25:37,960
and what's more, the trip
only takes nine days,
524
00:25:38,120 --> 00:25:41,640
which includes 70 hours
of flying and 36 stops.
525
00:25:43,200 --> 00:25:46,120
Essentially, longhaul
was a series of short hops,
526
00:25:46,280 --> 00:25:51,080
none of them longer than
200, maximum 300 miles.
527
00:25:51,240 --> 00:25:53,000
Between each hop, you would come down,
528
00:25:53,160 --> 00:25:54,720
the plane would be refueled.
529
00:25:55,880 --> 00:25:56,960
You had to be adventurous.
530
00:25:57,120 --> 00:25:59,640
There was a lot of forced landings.
531
00:25:59,800 --> 00:26:01,840
You had to be prepared
more or less for anything.
532
00:26:02,000 --> 00:26:04,800
[exciting music]
533
00:26:08,040 --> 00:26:10,120
[Announcer] There is even
a demand for fishing lines
534
00:26:10,280 --> 00:26:13,080
at refueling stops, where both
passengers and crew members
535
00:26:13,240 --> 00:26:17,000
can enjoy the relaxation of
dropping a line over the side.
536
00:26:17,160 --> 00:26:19,760
[upbeat music]
537
00:26:21,840 --> 00:26:23,560
[Narrator] Back on board,
538
00:26:23,720 --> 00:26:25,600
our passengers won't need to
be fishing for their dinner,
539
00:26:25,760 --> 00:26:30,080
as just 30 minutes into the
flight, it's time to eat.
540
00:26:30,240 --> 00:26:31,600
Sarah, do you have a fruit, please?
541
00:26:31,760 --> 00:26:33,400
[Sarah] Of course you can.
542
00:26:33,560 --> 00:26:35,880
Just getting my fruit out.
543
00:26:36,040 --> 00:26:37,080
Thank you very much.
[Sarah] There you are.
544
00:26:37,240 --> 00:26:38,760
My pleasure.
545
00:26:38,920 --> 00:26:40,120
Hello there.
546
00:26:41,560 --> 00:26:43,640
[Narrator] Meal service
is the busiest time
547
00:26:43,800 --> 00:26:48,440
for the 21 crew, and each one
has their own specific role.
548
00:26:48,600 --> 00:26:51,240
Depending on where we're
seated for takeoff and landing
549
00:26:51,400 --> 00:26:52,920
depends on what we're doing
550
00:26:53,080 --> 00:26:55,520
either in the cabin or in the galley.
551
00:26:55,680 --> 00:26:57,640
So basically I'm taking the opportunity
552
00:26:57,800 --> 00:27:01,040
to get things ready for
the dessert service now
553
00:27:01,200 --> 00:27:02,320
while all the other cabin crew
554
00:27:02,480 --> 00:27:04,240
are out doing the bar service.
555
00:27:05,440 --> 00:27:07,640
[Narrator] Today, Aaron
is one of the 10 crew
556
00:27:07,800 --> 00:27:11,360
looking after the 64
passengers in business class.
557
00:27:11,520 --> 00:27:15,120
Give the passengers a nice
glass of wine with their meal,
558
00:27:15,280 --> 00:27:18,440
a small side salad where they
get a choice of dressings,
559
00:27:18,600 --> 00:27:22,960
and then we start delivering
entrees and the main course.
560
00:27:23,120 --> 00:27:25,720
[upbeat music]
561
00:27:27,000 --> 00:27:28,640
[Narrator] With food and
drink playing a crucial part
562
00:27:28,800 --> 00:27:30,240
of the longhaul experience,
563
00:27:31,080 --> 00:27:35,680
each year over 1 billion meals
are dished up at 40,000 feet.
564
00:27:36,520 --> 00:27:40,720
Qantas alone serve 7.5 million
on their longhaul flights,
565
00:27:42,440 --> 00:27:47,240
400,000 in first class,
2 million in business
566
00:27:48,240 --> 00:27:50,000
and 5 million in economy.
567
00:27:51,960 --> 00:27:54,440
Everywhere in the world
at any minute of the day
568
00:27:54,600 --> 00:27:55,720
there's a client up there,
569
00:27:55,880 --> 00:27:57,680
and we're serving a meal to somebody.
570
00:27:59,200 --> 00:28:00,720
[Narrator] Neil Perry
is one of Australia's
571
00:28:00,880 --> 00:28:02,720
best known chefs.
572
00:28:02,880 --> 00:28:05,400
For 20 years, he's been
putting the food he serves
573
00:28:05,560 --> 00:28:08,120
in his Rockpool restaurants into the sky.
574
00:28:09,400 --> 00:28:11,720
It can be a massive risk
putting your name on something
575
00:28:11,880 --> 00:28:13,640
you have no control over.
576
00:28:13,800 --> 00:28:15,200
Airline food's always had a bad rap,
577
00:28:15,360 --> 00:28:17,080
so when we got involved,
the most important thing
578
00:28:17,240 --> 00:28:19,560
is we create a sort of a
number of cornerstones.
579
00:28:19,720 --> 00:28:21,120
So we said, what have
airlines always done?
580
00:28:21,280 --> 00:28:22,440
Well, they're flowing really bad bread,
581
00:28:22,600 --> 00:28:23,840
so we have to have great bread.
582
00:28:24,000 --> 00:28:25,520
They're flowing pretty poor cheese.
583
00:28:25,680 --> 00:28:27,240
Let's have beautiful, ripe
cheeses that are ready.
584
00:28:27,400 --> 00:28:28,520
Salad, not great.
585
00:28:28,680 --> 00:28:29,800
Let's do great salads.
586
00:28:29,960 --> 00:28:33,040
And then we'd roll dishes around that.
587
00:28:33,200 --> 00:28:35,800
[upbeat music]
588
00:28:38,360 --> 00:28:39,920
[Narrator] Today, all
the food is prepared
589
00:28:40,080 --> 00:28:42,680
in huge catering centers.
590
00:28:42,840 --> 00:28:45,960
The 105 chefs at Alpha LSG in London
591
00:28:46,120 --> 00:28:48,640
produce 31,000 meals per day.
592
00:28:48,800 --> 00:28:51,680
[upbeat music]
593
00:28:51,840 --> 00:28:54,200
In the premium cabins, each of the dishes
594
00:28:54,360 --> 00:28:57,800
must be dressed and plated the
same way across every flight.
595
00:28:57,960 --> 00:29:02,760
Just gotta be calm and
collected, go along stepbystep.
596
00:29:02,920 --> 00:29:04,600
It's all good.
597
00:29:04,760 --> 00:29:06,920
There is pressure, but you
can't let the nerves get to you.
598
00:29:08,680 --> 00:29:10,200
[Narrator] Serving
restaurant quality food
599
00:29:10,360 --> 00:29:12,240
is an idea that harks back
600
00:29:12,400 --> 00:29:14,840
to the pioneering days of aviation.
601
00:29:16,600 --> 00:29:18,040
[Announcer] Feeling peckish?
602
00:29:18,200 --> 00:29:20,480
Well, here's a sample
of our inflight dining.
603
00:29:20,640 --> 00:29:22,800
Anyone care for la crustace a la mussel?
604
00:29:22,960 --> 00:29:24,960
Mm, tres bien.
605
00:29:25,920 --> 00:29:28,480
You'd have had a seven course meal.
606
00:29:28,640 --> 00:29:30,880
You would be served by a steward
607
00:29:31,040 --> 00:29:33,880
who would be wearing a white
jacket and a white cap,
608
00:29:34,040 --> 00:29:36,560
like a waiter in a fine
restaurant, really.
609
00:29:37,840 --> 00:29:41,120
This was served the
14th of September, 1952.
610
00:29:41,280 --> 00:29:43,800
They started with lobster bisque,
611
00:29:43,960 --> 00:29:48,200
roast filet of beef, fresh
sliced peaches with Kirsch,
612
00:29:48,360 --> 00:29:51,720
fresh double cream, martini cocktails,
613
00:29:51,880 --> 00:29:54,880
ground van der bogonia
and bisque de buche.
614
00:29:55,040 --> 00:29:57,840
I'm sorry about my French
accent, but you get the idea.
615
00:29:59,720 --> 00:30:02,440
[Narrator] Creating the
tricky dishes is one thing,
616
00:30:02,600 --> 00:30:04,720
but serving them is quite
an event, as in the air,
617
00:30:04,880 --> 00:30:08,320
both equipment and space
is severely limited.
618
00:30:08,480 --> 00:30:10,840
[Interviewer] This is a real ballet.
619
00:30:11,000 --> 00:30:13,520
It is, it's a bit of a juggling act.
620
00:30:13,680 --> 00:30:16,920
It's a bit of a circus trick, this one.
621
00:30:17,080 --> 00:30:19,120
Yeah, it's like a waltz, like a dance.
622
00:30:19,280 --> 00:30:21,280
One moves one way and we move in,
623
00:30:21,440 --> 00:30:23,000
and backwards and forwards.
624
00:30:23,160 --> 00:30:25,640
[soft music]
625
00:30:29,360 --> 00:30:31,760
You are all jammed in a small area.
626
00:30:31,920 --> 00:30:33,600
You have to be very
comfortable on the aircraft
627
00:30:33,760 --> 00:30:35,920
with people in your personal space.
628
00:30:36,080 --> 00:30:39,400
You do learn very quickly
how to maneuver around.
629
00:30:41,520 --> 00:30:43,560
It's like we almost
have eyes behind our heads
630
00:30:43,720 --> 00:30:45,320
because we sort of just like move away
631
00:30:45,480 --> 00:30:47,320
and we all just get out
of each other's way.
632
00:30:47,480 --> 00:30:50,800
We can just sort of, we
never really collide anymore.
633
00:30:52,280 --> 00:30:53,800
We're used to it.
634
00:30:53,960 --> 00:30:55,120
We come to work knowing
that it's going to be full
635
00:30:55,280 --> 00:30:57,080
and we're trying to work when it's full.
636
00:30:57,240 --> 00:30:59,120
Another day at the office.
637
00:30:59,280 --> 00:31:01,880
[upbeat music]
638
00:31:04,360 --> 00:31:06,560
Let's go downstairs.
639
00:31:06,720 --> 00:31:08,680
[Narrator] Next,
we'll take a sneaky peak
640
00:31:08,840 --> 00:31:11,360
at life below stairs as we inspect
641
00:31:11,520 --> 00:31:12,960
the crew's secret quarters.
642
00:31:13,120 --> 00:31:14,480
[Sarah] There we go.
643
00:31:14,640 --> 00:31:16,520
Goodnight, everyone.
644
00:31:24,760 --> 00:31:26,720
[Narrator] Flight 002 out of Heathrow
645
00:31:26,880 --> 00:31:29,600
is on its way to Sydney, Australia.
646
00:31:29,760 --> 00:31:33,080
As the world's only fully
doubledecker passenger plane,
647
00:31:33,240 --> 00:31:37,040
the A380's upper deck is
mostly business class,
648
00:31:37,200 --> 00:31:40,120
while the lower deck is
the main economy cabin.
649
00:31:42,520 --> 00:31:44,880
In row 81, Daniel and Bethanie
650
00:31:45,040 --> 00:31:47,200
are enjoying a rare moment of calm.
651
00:31:47,360 --> 00:31:49,000
I think this is the
first meal mommy's had
652
00:31:49,160 --> 00:31:53,640
without baby Eirlys crying
and saying feed me first,
653
00:31:53,800 --> 00:31:56,960
so it's actually quite
nice to do that, isn't it?
654
00:31:57,920 --> 00:32:02,960
The routine is whatever she
wants, so when she's hungry,
655
00:32:03,160 --> 00:32:05,160
she will cry and she will ask for food,
656
00:32:06,320 --> 00:32:08,160
and when she's tired, she will sleep.
657
00:32:11,720 --> 00:32:13,400
[Narrator] The young
parents are preparing
658
00:32:13,560 --> 00:32:15,040
to move away from their families
659
00:32:15,200 --> 00:32:16,760
to start a new life in Sydney.
660
00:32:18,640 --> 00:32:19,880
We're just kind of gonna go out there
661
00:32:20,040 --> 00:32:21,560
and kind of research the areas,
662
00:32:21,720 --> 00:32:23,200
look at the neighborhoods,
look at some houses
663
00:32:23,360 --> 00:32:25,120
and just kind of look
at what we potentially
664
00:32:25,280 --> 00:32:27,360
are letting ourselves
in for in the future.
665
00:32:27,520 --> 00:32:29,400
We haven't got a clue what to expect.
666
00:32:29,560 --> 00:32:31,160
We could go there and we could hate it.
667
00:32:31,320 --> 00:32:33,640
We haven't got anyone nearby to help out.
668
00:32:33,800 --> 00:32:35,440
It's a big move for both of us,
669
00:32:35,600 --> 00:32:38,680
but I'm not scared because
I know we're a good team.
670
00:32:40,520 --> 00:32:42,960
[soft music]
671
00:32:49,840 --> 00:32:52,720
Three hours into the
flight and with service over,
672
00:32:52,880 --> 00:32:56,320
for some of the crew, it's a
chance to sneak a quick break.
673
00:32:58,200 --> 00:32:59,680
Big crowd.
674
00:32:59,840 --> 00:33:01,000
We just went to check
on all my passengers.
675
00:33:01,160 --> 00:33:02,240
My passengers are all good, aren't they?
676
00:33:02,400 --> 00:33:04,560
So we thought we'd reward ourselves
677
00:33:04,720 --> 00:33:08,720
with a cheeky cup of tea, so
that's what we're doing now.
678
00:33:10,440 --> 00:33:12,800
[Narrator] Beatrice has
been flying for nine years.
679
00:33:12,960 --> 00:33:15,160
For her, keeping the passengers happy
680
00:33:15,320 --> 00:33:17,680
is one of the things that
keeps her in the air.
681
00:33:17,840 --> 00:33:19,040
Thank you.
682
00:33:19,200 --> 00:33:20,880
I'm a people pleaser to a certain degree,
683
00:33:21,040 --> 00:33:22,480
and that's what I really like,
684
00:33:22,640 --> 00:33:24,600
meeting the people and
making them leave happy.
685
00:33:24,760 --> 00:33:27,040
I think I could be sat
in an office nine to five
686
00:33:27,200 --> 00:33:29,280
looking 'til it's 4:30, and yeah,
687
00:33:29,440 --> 00:33:31,080
obviously there are some
fights where I'm thinking,
688
00:33:31,240 --> 00:33:32,880
oh, I can't wait to get
to the end of this flight,
689
00:33:33,040 --> 00:33:34,880
but then my reward is that
I'm in Dubai for 24 hours
690
00:33:35,040 --> 00:33:36,800
or in Australia for three days,
691
00:33:36,960 --> 00:33:39,720
so I don't really know what
more you can wish for, really.
692
00:33:40,680 --> 00:33:43,480
[Narrator] But all that
excitement does come at a price.
693
00:33:43,640 --> 00:33:45,080
I'm just about to get stuck
694
00:33:45,240 --> 00:33:48,520
in every cabin crew's
favorite job, which is,
695
00:33:48,680 --> 00:33:51,120
as you can see, I've got my glove on,
696
00:33:51,280 --> 00:33:52,400
cleaning the toilets.
697
00:33:52,560 --> 00:33:53,600
So off I go.
698
00:33:55,520 --> 00:33:56,480
People tell you it's a glamorous job.
699
00:33:56,640 --> 00:33:58,360
I think they lied.
700
00:34:01,160 --> 00:34:02,840
So we just come and do this
like every half an hour,
701
00:34:03,000 --> 00:34:06,000
just to check everything's
well and good in the toilet
702
00:34:06,160 --> 00:34:07,880
and that there's some paper in there,
703
00:34:08,040 --> 00:34:08,920
'cause no one likes going
to the toilet with no paper.
704
00:34:12,640 --> 00:34:15,000
Give it a little spritz, beautiful.
705
00:34:16,440 --> 00:34:19,200
We have like a friendly
family atmosphere on board.
706
00:34:19,360 --> 00:34:20,920
[Both] Hello.
707
00:34:21,080 --> 00:34:23,040
[Beatrice] We all go out
together or go to the beach.
708
00:34:23,200 --> 00:34:24,680
It is really nice.
709
00:34:24,840 --> 00:34:25,720
Now I'm gonna sit down
and have my cup of tea
710
00:34:25,880 --> 00:34:26,880
and a biscuit.
711
00:34:27,040 --> 00:34:28,040
It's the best part of this job,
712
00:34:28,200 --> 00:34:29,080
the cup of tea and the biscuit.
713
00:34:29,240 --> 00:34:30,280
Life.
714
00:34:32,600 --> 00:34:35,480
[Narrator] Today, the
kangaroo route has a single stop
715
00:34:35,640 --> 00:34:39,400
of 90 minutes in the world's
busiest airport, Dubai.
716
00:34:39,560 --> 00:34:42,520
[engines rumbling]
717
00:34:46,320 --> 00:34:47,560
Welcome to Dubai.
718
00:34:49,320 --> 00:34:51,960
[Narrator] Recrewed,
refueled and recatered,
719
00:34:52,120 --> 00:34:54,880
the plane is ready for the
longest leg of the flight,
720
00:34:55,040 --> 00:34:56,680
14 hours to Sydney.
721
00:34:58,360 --> 00:34:59,600
About to hop on the plane.
722
00:34:59,760 --> 00:35:01,120
Not much longer.
723
00:35:02,920 --> 00:35:05,880
[engines rumbling]
724
00:35:14,280 --> 00:35:15,760
[Narrator] Back in the air,
725
00:35:15,920 --> 00:35:17,920
the crew are preparing
for another meal service.
726
00:35:18,080 --> 00:35:19,680
We have a little trick
that we like to call,
727
00:35:19,840 --> 00:35:22,600
you know about Tom Cruise, don't you?
728
00:35:22,760 --> 00:35:24,680
When we talk about Tom
Cruise on the aircraft,
729
00:35:24,840 --> 00:35:26,760
we're not talking about
the famous movie star.
730
00:35:26,920 --> 00:35:27,800
We certainly are not.
731
00:35:27,960 --> 00:35:29,040
We certainly are not.
732
00:35:29,200 --> 00:35:31,240
We are talking about tea and coffee.
733
00:35:31,400 --> 00:35:32,240
How do you put them on the trolley?
734
00:35:32,400 --> 00:35:33,680
Tea and then coffee.
735
00:35:33,840 --> 00:35:36,160
Tom Cruise.
Tom Cruise.
736
00:35:36,320 --> 00:35:38,080
There you go, fact of the day.
737
00:35:40,200 --> 00:35:42,680
[Narrator] On the upper
deck in business class,
738
00:35:42,840 --> 00:35:44,920
Belinda settles in for lunch.
739
00:35:45,760 --> 00:35:47,920
Miss Wilson, you're joining
us for something to eat?
740
00:35:48,080 --> 00:35:49,880
Thank you, thank you so much.
741
00:35:50,040 --> 00:35:51,040
[Narrator] This is her first experience
742
00:35:51,200 --> 00:35:52,880
in the premium cabin,
743
00:35:53,040 --> 00:35:55,600
and she's not yet used to
the restaurantlike service.
744
00:35:55,760 --> 00:35:57,480
I'm serving a side salad with your meal,
745
00:35:57,640 --> 00:35:59,280
and I have a choice of dressings for you.
746
00:35:59,440 --> 00:36:02,280
I have aged balsamic or I have a verjus.
747
00:36:02,440 --> 00:36:04,640
What's a verjus?
748
00:36:04,800 --> 00:36:06,200
Funny you should ask.
749
00:36:06,360 --> 00:36:07,720
[Narrator] And it's
not just the food jargon
750
00:36:07,880 --> 00:36:09,320
she needs some help with.
751
00:36:09,480 --> 00:36:10,600
Aaron's just been telling me
752
00:36:10,760 --> 00:36:13,280
about the lifestyle of an air hostess.
753
00:36:13,440 --> 00:36:14,280
Flight attendant.
754
00:36:14,440 --> 00:36:15,800
Sorry, flight attendant.
755
00:36:15,960 --> 00:36:17,640
I'm still half asleep.
756
00:36:17,800 --> 00:36:19,200
Flight attendant, flight attendant.
757
00:36:20,400 --> 00:36:22,120
[Narrator] Australian Belinda left home
758
00:36:22,280 --> 00:36:24,560
to pursue her dream as
an actress and singer.
759
00:36:25,600 --> 00:36:27,440
I think I underestimated
how hard it would be
760
00:36:27,600 --> 00:36:29,120
setting up in London.
761
00:36:29,280 --> 00:36:30,760
It's not easy to come over
with like two suitcases,
762
00:36:30,920 --> 00:36:32,400
and that's all you have.
763
00:36:32,560 --> 00:36:33,720
[Narrator] But she
might have to get used to
764
00:36:33,880 --> 00:36:36,480
the high life, as things are on the up.
765
00:36:36,640 --> 00:36:39,480
So we're getting
married, legally married,
766
00:36:39,640 --> 00:36:42,680
which is a little bit different
if you're in Australia,
767
00:36:42,840 --> 00:36:46,600
but in the UK, we can get
married, which is incredible.
768
00:36:46,760 --> 00:36:48,440
Yeah, it's very exciting.
769
00:36:48,600 --> 00:36:50,680
So keep your eyes at the
point that you're looking at,
770
00:36:50,840 --> 00:36:53,640
but just drop your nose down a little bit.
771
00:36:53,800 --> 00:36:56,040
[Narrator] And she's also
landed the role of Judy Garland
772
00:36:56,200 --> 00:36:58,320
in a new West End show.
773
00:36:58,480 --> 00:37:00,680
[both singing]
774
00:37:00,840 --> 00:37:02,600
I can't wait for my mom to see this.
775
00:37:02,760 --> 00:37:04,000
I don't think she'll quite believe it,
776
00:37:04,160 --> 00:37:06,160
but I think she'll be really proud
777
00:37:06,320 --> 00:37:09,120
of everything that I'm
achieving over here.
778
00:37:09,280 --> 00:37:10,880
[Interviewer] Judy really
is going to Oz, isn't she?
779
00:37:11,040 --> 00:37:13,680
Judy's going to Oz,
she's going back to Oz.
780
00:37:13,840 --> 00:37:15,360
Yes, absolutely.
781
00:37:18,280 --> 00:37:20,920
[Narrator] And Judy's
traveling in style.
782
00:37:21,080 --> 00:37:25,400
The Qantas A380 has 64
business class seats.
783
00:37:25,560 --> 00:37:28,120
At up to eight times the
cost of an economy seat,
784
00:37:28,280 --> 00:37:31,640
this premium cabin is vital
to the success of the airline.
785
00:37:32,760 --> 00:37:35,000
What they're selling is exclusivity.
786
00:37:35,160 --> 00:37:37,200
It's that great sort of social cachet
787
00:37:37,360 --> 00:37:38,840
if you turn left at the top of the steps
788
00:37:39,000 --> 00:37:40,280
instead of turning right.
789
00:37:41,520 --> 00:37:43,680
For the airline, it's a
question of economics.
790
00:37:43,840 --> 00:37:47,280
If you're a standard
economy class traveler,
791
00:37:47,440 --> 00:37:48,840
they're not making much profit on you.
792
00:37:49,000 --> 00:37:51,240
In fact, they're hardly
making anything at all.
793
00:37:51,400 --> 00:37:54,240
So in a sense, those business travelers
794
00:37:54,400 --> 00:37:56,600
who are paying a great deal more
795
00:37:56,760 --> 00:38:00,160
are paying for the ordinary
passengers like you and me.
796
00:38:00,320 --> 00:38:02,760
[soft music]
797
00:38:03,600 --> 00:38:06,760
We often see this cabin
full on every flight,
798
00:38:06,920 --> 00:38:08,480
lots of business travelers
799
00:38:08,640 --> 00:38:10,000
or people that have saved
up for a little while
800
00:38:10,160 --> 00:38:11,880
to take that trip of a lifetime.
801
00:38:12,040 --> 00:38:15,320
It's very exclusive with the
sky beds that go fully flat.
802
00:38:15,480 --> 00:38:16,480
You can have privacy.
803
00:38:16,640 --> 00:38:18,640
There's these mid seat dividers.
804
00:38:18,800 --> 00:38:21,480
It's all about service
tailored to the customer.
805
00:38:23,360 --> 00:38:26,160
Business class is the business, really.
806
00:38:29,640 --> 00:38:31,320
[engines rumbling]
807
00:38:31,480 --> 00:38:33,120
[Narrator] It's not just
the business class passengers
808
00:38:33,280 --> 00:38:34,800
who travel in comfort.
809
00:38:34,960 --> 00:38:37,280
In the forward hull
directly below first class
810
00:38:37,440 --> 00:38:40,000
are the animals like Mitzi and Alfie.
811
00:38:40,800 --> 00:38:42,080
While it's not possible for owners
812
00:38:42,240 --> 00:38:44,160
to visit their pets in flight,
813
00:38:44,320 --> 00:38:46,440
if they're in the serenity of first class,
814
00:38:46,600 --> 00:38:48,320
they occasionally might hear them.
815
00:38:49,840 --> 00:38:51,960
Sometimes you can actually hear the dogs
816
00:38:52,120 --> 00:38:53,720
chatting to each other and barking,
817
00:38:53,880 --> 00:38:55,800
which can be a little bit distracting.
818
00:38:56,760 --> 00:38:59,080
It's really interesting
hearing those noises
819
00:38:59,240 --> 00:39:01,680
and thinking that your ears
are playing tricks on you.
820
00:39:04,200 --> 00:39:06,640
[Narrator] Cruising
at almost 40,000 feet,
821
00:39:06,800 --> 00:39:11,000
the A380 is one of the most
comfortable planes in the sky.
822
00:39:11,160 --> 00:39:15,560
Quiet and stable, it travels
at more than 500 miles an hour
823
00:39:15,720 --> 00:39:19,120
almost effortlessly through
the thin, frigid atmosphere.
824
00:39:20,040 --> 00:39:21,680
But it wasn't always this way.
825
00:39:21,840 --> 00:39:24,400
The early longhaul passengers
had to endure flying
826
00:39:24,560 --> 00:39:27,800
much lower in primitive,
unpressurized planes.
827
00:39:29,920 --> 00:39:32,200
Okay, the good news about flying low,
828
00:39:32,360 --> 00:39:35,480
that's eight or 9,000,
maximum 10,000 feet,
829
00:39:35,640 --> 00:39:39,200
is you get a good view
of what's down below,
830
00:39:39,360 --> 00:39:43,600
the pyramids or the Taj Mahal
or the Sydney Harbor Bridge.
831
00:39:43,760 --> 00:39:47,000
The bad news is because you're
going through the weather,
832
00:39:47,160 --> 00:39:49,320
your stomach is being
thrown all over the place,
833
00:39:49,480 --> 00:39:54,240
and up to 50% of people in
prewar flights were nauseous,
834
00:39:54,400 --> 00:39:56,920
they were queasy, and
a great many of those
835
00:39:57,080 --> 00:39:59,200
were actually vomiting on the floor.
836
00:39:59,360 --> 00:40:02,000
And it's interesting that
when the first stewardesses
837
00:40:02,160 --> 00:40:05,160
were introduced, they had
to be qualified nurses.
838
00:40:06,280 --> 00:40:08,720
[soft music]
839
00:40:09,800 --> 00:40:11,120
[Narrator] No such problems today,
840
00:40:11,280 --> 00:40:14,720
as 10 hours into the flight the lights dim
841
00:40:14,880 --> 00:40:17,200
for the passengers to get some rest,
842
00:40:17,360 --> 00:40:19,000
although few of them realize
843
00:40:19,160 --> 00:40:21,360
that there is another secret compartment
844
00:40:21,520 --> 00:40:22,920
in the belly of the plane.
845
00:40:23,080 --> 00:40:26,840
And welcome to our
secret sleepover joint.
846
00:40:27,920 --> 00:40:30,360
[Sarah] One big slumber party in here.
847
00:40:30,520 --> 00:40:32,040
[Narrator] This is where the cabin crew
848
00:40:32,200 --> 00:40:34,240
go on their downtime.
849
00:40:34,400 --> 00:40:37,920
Naomi and Sarah have
agreed to show us around.
850
00:40:38,080 --> 00:40:39,480
So these are the bunk beds.
851
00:40:39,640 --> 00:40:43,360
There's 12 bunk beds.
852
00:40:43,520 --> 00:40:45,800
Crew rest is the best
thing on the aircraft.
853
00:40:46,720 --> 00:40:48,440
Hi, guys.
Hello, welcome.
854
00:40:48,600 --> 00:40:50,040
You guys are about to go to bed?
855
00:40:50,200 --> 00:40:52,480
We are, ready for a nap.
856
00:40:52,640 --> 00:40:54,560
We might get three hours
off and then we'll switch,
857
00:40:54,720 --> 00:40:56,760
and then the next person
will get the three hours off.
858
00:40:56,920 --> 00:41:00,320
Yeah, do a demonstration of
how we get into the top bunk.
859
00:41:01,240 --> 00:41:02,720
Going to bed now.
860
00:41:10,280 --> 00:41:12,440
Nice and cozy.
[Sarah] All cozy.
861
00:41:12,600 --> 00:41:14,200
And you normally have a
hot water bottle down here.
862
00:41:14,360 --> 00:41:16,400
Normally, 'cause it's
freezing down here.
863
00:41:16,560 --> 00:41:18,480
[Sarah] It can get quite cold.
864
00:41:18,640 --> 00:41:21,240
[Crew Member] Night night.
Good night.
865
00:41:21,400 --> 00:41:24,720
We get cozy pillows,
blankets, hot water bottles.
866
00:41:24,880 --> 00:41:26,720
You're lucky you don't
see us in our pajamas,
867
00:41:26,880 --> 00:41:28,480
but we save that for down there.
868
00:41:28,640 --> 00:41:31,560
It's just like a little cozy
compartment underground.
869
00:41:31,720 --> 00:41:33,680
And where's the Harry Potter bunk?
870
00:41:35,400 --> 00:41:37,120
Who gets the Harry Potter bunk?
871
00:41:37,280 --> 00:41:39,440
We do have one bunk which we
call the Harry Potter bunk,
872
00:41:39,600 --> 00:41:41,200
which is just under the stairs.
873
00:41:41,360 --> 00:41:42,880
All right, let's go, Tim.
874
00:41:48,400 --> 00:41:51,680
That's the easiest I've ever done it.
875
00:41:51,840 --> 00:41:53,320
I actually don't mind
it, 'cause it's like
876
00:41:53,480 --> 00:41:55,240
someone's actually giving
you a hug under there,
877
00:41:55,400 --> 00:41:57,160
'cause it's like you've got
a wall that's halfway through
878
00:41:57,320 --> 00:42:00,840
and you kind of just cozy up
in there and it's quite warm.
879
00:42:01,000 --> 00:42:03,320
Good night, everyone.
[Sarah] Good night.
880
00:42:04,440 --> 00:42:06,080
Nice and cozy.
881
00:42:10,080 --> 00:42:13,080
[Narrator] It's not just the
cabin crew getting some rest.
882
00:42:13,240 --> 00:42:16,280
Even pilots get a moment or
two to enjoy the scenery.
883
00:42:17,520 --> 00:42:19,440
[Rod] There's a lot to
see and you've got your map
884
00:42:19,600 --> 00:42:21,160
so you know where you are,
885
00:42:21,320 --> 00:42:25,320
and you see some great sunrises,
sunsets, good mountains.
886
00:42:25,480 --> 00:42:27,960
[soft music]
887
00:42:31,280 --> 00:42:32,520
[Narrator] In the economy cabin
888
00:42:32,680 --> 00:42:35,200
is 28 year old Australian Sean.
889
00:42:35,360 --> 00:42:37,480
Living in the UK, he's
been plotting with dad
890
00:42:37,640 --> 00:42:41,760
to be the surprise guest at
his mom's 60th birthday party.
891
00:42:41,920 --> 00:42:43,320
I'm just gonna walk into the restaurant
892
00:42:43,480 --> 00:42:45,760
and all her good friends
are gonna be there,
893
00:42:45,920 --> 00:42:47,240
so that's gonna be brilliant.
894
00:42:47,400 --> 00:42:49,360
And then the icing on top of the cake
895
00:42:49,520 --> 00:42:51,200
should be when you walk in.
896
00:42:51,360 --> 00:42:52,200
Yeah.
897
00:42:52,360 --> 00:42:54,040
My mom's very emotional.
898
00:42:54,200 --> 00:42:57,920
I think when she sees me,
she's probably gonna scream,
899
00:42:58,080 --> 00:43:01,880
run and hug me, possibly even cry.
900
00:43:02,040 --> 00:43:04,360
I think she will be very entertaining.
901
00:43:05,440 --> 00:43:07,960
[Narrator] Sean's not
the only one with secrets.
902
00:43:08,120 --> 00:43:11,840
Sometimes I guess we do
get a few weird requests,
903
00:43:12,000 --> 00:43:15,840
such as marriage proposals
after they've had a few wines.
904
00:43:16,000 --> 00:43:19,080
You just make sure that they
know that we're just there
905
00:43:19,240 --> 00:43:20,680
for their safety and the service.
906
00:43:20,840 --> 00:43:23,680
We're not there for anything else.
907
00:43:25,840 --> 00:43:27,480
[Dispatcher] Qantas
two, say hello to you.
908
00:43:27,640 --> 00:43:30,720
[Narrator] Next, with just
a thousand miles to Rome,
909
00:43:30,880 --> 00:43:34,920
in Sydney, a whole army
prepare to welcome flight 002.
910
00:43:35,080 --> 00:43:37,560
[soft music]
911
00:43:40,280 --> 00:43:43,080
[exciting music]
912
00:43:45,600 --> 00:43:48,320
With flight 002 now
just hours from Sydney,
913
00:43:48,480 --> 00:43:51,240
the international airport prepares to open
914
00:43:51,400 --> 00:43:53,000
after its overnight curfew.
915
00:43:54,960 --> 00:43:56,440
Are you doing the two arrival as well?
916
00:43:56,600 --> 00:43:58,920
We're not sure yet.
Not sure, okay.
917
00:43:59,080 --> 00:44:00,640
[Narrator] On board,
918
00:44:00,800 --> 00:44:02,800
the pilots make contact with
the air traffic control.
919
00:44:02,960 --> 00:44:05,120
[Dispatcher] Qantas
two, say hello to you.
920
00:44:05,280 --> 00:44:07,320
Qantas two, turn right, 020.
921
00:44:09,960 --> 00:44:10,960
Air traffic control is pretty much
922
00:44:11,120 --> 00:44:12,840
the policemen of the skies.
923
00:44:13,000 --> 00:44:15,040
We make sure that the rules
and procedures are followed
924
00:44:15,200 --> 00:44:18,480
and that separation
standards aren't breached.
925
00:44:18,640 --> 00:44:19,880
[Narrator] Keeping the planes apart
926
00:44:20,040 --> 00:44:21,720
takes a special kind of skill.
927
00:44:23,200 --> 00:44:24,640
You need to be able to
think fast on your feet.
928
00:44:24,800 --> 00:44:26,440
You need that spatial awareness.
929
00:44:26,600 --> 00:44:28,560
A lot of people think in two dimensional,
930
00:44:28,720 --> 00:44:30,360
but we're thinking in three dimensional,
931
00:44:30,520 --> 00:44:31,760
but we're also thinking
four dimensional at times,
932
00:44:31,920 --> 00:44:33,960
'cause we've got speed involved as well.
933
00:44:35,160 --> 00:44:38,120
[Narrator] Meanwhile, in
the daily briefing at the IOC,
934
00:44:38,280 --> 00:44:40,560
it's the weather that's the worry.
935
00:44:40,720 --> 00:44:43,760
Sydney, we are looking
at a storm potential,
936
00:44:43,920 --> 00:44:46,000
staying quite likely
within the next two hours
937
00:44:46,160 --> 00:44:49,440
at the airport, those storm
cells hugging the coast.
938
00:44:49,600 --> 00:44:51,800
Whether or not there's going
to be a tropical cyclone
939
00:44:51,960 --> 00:44:54,320
over the flight path of several flights
940
00:44:54,480 --> 00:44:55,680
becomes increasingly important
941
00:44:55,840 --> 00:44:58,400
to high passenger volume flights
942
00:44:58,560 --> 00:45:01,600
such as those that go to
China, those that go to London.
943
00:45:01,760 --> 00:45:05,080
We are looking at storm cells
to the northwest of port,
944
00:45:05,240 --> 00:45:07,160
and they are likely to move over.
945
00:45:07,320 --> 00:45:08,680
Do you think they're fastmoving, then?
946
00:45:08,840 --> 00:45:10,440
They're quite fast moving.
947
00:45:10,600 --> 00:45:12,040
We have some stuff to the
southwest at the moment,
948
00:45:12,200 --> 00:45:13,520
but that should stay offshore.
949
00:45:13,680 --> 00:45:15,120
I'm just concerned that those things
950
00:45:15,280 --> 00:45:17,680
that are developing to the northwest.
951
00:45:17,840 --> 00:45:20,720
[rain pattering]
952
00:45:20,880 --> 00:45:22,400
[Narrator] While the worst of the storms
953
00:45:22,560 --> 00:45:24,960
are not yet over Sydney,
the pilots prepare to land
954
00:45:25,120 --> 00:45:26,880
in some typically British weather.
955
00:45:28,680 --> 00:45:31,800
We may end up with some
rain in the later stages
956
00:45:31,960 --> 00:45:36,000
of the approach, so just
stand by on the wipers.
957
00:45:37,160 --> 00:45:38,960
[Narrator] In the
cabin, as the dawn breaks,
958
00:45:39,120 --> 00:45:41,000
the crew prepare breakfast.
959
00:45:42,680 --> 00:45:45,440
As you can see, it's
sunrise on the plane.
960
00:45:45,600 --> 00:45:48,640
I'm just gonna go through
and check on any passengers
961
00:45:48,800 --> 00:45:50,560
that might have woken up,
962
00:45:50,720 --> 00:45:53,120
just see if we get them any
drinks or anything like that.
963
00:45:53,920 --> 00:45:56,560
The last service was hours ago,
964
00:45:56,720 --> 00:46:00,040
so I guess they're ready
for their their brekkie
965
00:46:00,200 --> 00:46:01,600
before they land.
966
00:46:01,760 --> 00:46:03,040
What can I get for you?
967
00:46:03,200 --> 00:46:06,720
Sure, let me grab that for you now.
968
00:46:06,880 --> 00:46:10,600
Our first order of cheeky
James bodes at sunrise.
969
00:46:10,760 --> 00:46:13,240
Josh here is loading up the ovens,
970
00:46:13,400 --> 00:46:15,960
doing a great job of
being galley operator.
971
00:46:16,120 --> 00:46:17,840
And yeah, I've just got the cart all ready
972
00:46:18,000 --> 00:46:19,880
and it's good to go.
973
00:46:20,040 --> 00:46:22,480
[soft music]
974
00:46:24,680 --> 00:46:26,280
[Narrator] Down in the crew quarters,
975
00:46:26,440 --> 00:46:28,840
the early morning alarm
call is less welcome.
976
00:46:29,000 --> 00:46:31,040
I've just come downstairs
to do the worst job,
977
00:46:31,200 --> 00:46:33,120
which is waking everyone up from break,
978
00:46:33,280 --> 00:46:36,600
and everyone's still down here
and they're not very happy.
979
00:46:36,760 --> 00:46:39,480
It can give you a heart
attack at the best of times,
980
00:46:40,720 --> 00:46:42,480
and then when that hand does
come up, you're like, okay,
981
00:46:42,640 --> 00:46:45,480
and then you come up and you
feel sorry for any passengers
982
00:46:45,640 --> 00:46:47,280
that do come across to you in that process
983
00:46:47,440 --> 00:46:50,120
between going from the crew
rest door to the toilet.
984
00:46:50,280 --> 00:46:51,800
One of my favorite
things during the flight
985
00:46:51,960 --> 00:46:54,320
is to see the crew that
are coming back from break
986
00:46:54,480 --> 00:46:57,720
and how upset they look
after coming back from break.
987
00:46:57,880 --> 00:47:00,280
Here's Edward, he's looking really happy.
988
00:47:00,440 --> 00:47:01,320
Morning.
989
00:47:03,760 --> 00:47:05,120
[Narrator] In the first class galley,
990
00:47:05,280 --> 00:47:07,640
Marissa is tackling a tricky dish,
991
00:47:07,800 --> 00:47:10,840
fresh scrambled eggs
cooked in a steam oven.
992
00:47:12,080 --> 00:47:13,800
We've got to keep a close eye on it,
993
00:47:13,960 --> 00:47:18,040
constantly stare at it, 'cause
if I take my eye off them,
994
00:47:18,200 --> 00:47:21,920
I either burn them or they go a bit dry,
995
00:47:22,080 --> 00:47:24,000
which we don't want.
996
00:47:24,160 --> 00:47:25,160
[Interviewer] Is there extra pressure
997
00:47:25,320 --> 00:47:27,760
being in the first class galley?
998
00:47:27,920 --> 00:47:29,520
Oh, yes.
999
00:47:29,680 --> 00:47:33,600
Platinum passengers, a
little nerves, but all good.
1000
00:47:36,320 --> 00:47:38,880
[Crew Member] And you can set
your watches to Sydney time.
1001
00:47:39,040 --> 00:47:42,240
The time about to be is just 7:35 a.m.
1002
00:47:44,680 --> 00:47:46,400
Okay, I'm just seeing where we are.
1003
00:47:46,560 --> 00:47:48,840
We're just flying over
Canberra now, I think.
1004
00:47:50,920 --> 00:47:53,560
I think we touch down in like 36 minutes,
1005
00:47:53,720 --> 00:47:55,480
which is really exciting.
1006
00:47:55,640 --> 00:47:57,200
[Narrator] Sean too is excited,
1007
00:47:57,360 --> 00:48:00,920
having traveled 11,000 miles
just to be his mother's
1008
00:48:01,080 --> 00:48:04,240
very special birthday present, literally.
1009
00:48:05,200 --> 00:48:08,880
My plan is to get a box
that's big enough to fit me,
1010
00:48:09,040 --> 00:48:11,400
wrap it up in paper and
maybe put a bow on it.
1011
00:48:12,880 --> 00:48:14,400
I think when I leap out of the box,
1012
00:48:14,560 --> 00:48:18,400
I think my mom's gonna
scream, panic a little bit,
1013
00:48:18,560 --> 00:48:20,320
and then once she realizes who it is,
1014
00:48:20,480 --> 00:48:23,280
she'll probably give me a big
hug, probably start crying.
1015
00:48:23,440 --> 00:48:27,240
I think it will be very entertaining.
1016
00:48:30,520 --> 00:48:32,000
Keeping the emotions in check
1017
00:48:32,160 --> 00:48:34,640
is also going to be a
challenge for Malcolm,
1018
00:48:34,800 --> 00:48:38,560
who after 65 years is
now just minutes away
1019
00:48:38,720 --> 00:48:41,280
from meeting his long lost family.
1020
00:48:42,080 --> 00:48:45,240
First time meeting them in the flesh.
1021
00:48:48,080 --> 00:48:49,400
His nerves will be going now.
1022
00:48:49,560 --> 00:48:51,200
My nerves are going.
1023
00:48:52,680 --> 00:48:54,880
A bit emotional.
A bit?
1024
00:48:55,960 --> 00:48:56,840
A lot.
1025
00:48:58,360 --> 00:49:01,240
[Narrator] And it's not just
Malcolm feeling the nerves,
1026
00:49:01,400 --> 00:49:05,240
as at Sydney Airport, his
welcoming party has arrived.
1027
00:49:06,240 --> 00:49:09,880
My two sisters are
here with me, my partner,
1028
00:49:10,040 --> 00:49:12,360
my daughter, my grandson and my nephew.
1029
00:49:13,520 --> 00:49:15,080
We are so excited.
1030
00:49:15,240 --> 00:49:17,640
Nerves, we've been chattering
all the way down here.
1031
00:49:17,800 --> 00:49:18,680
Yes, really excited.
1032
00:49:18,840 --> 00:49:20,160
Can't wait to see him.
1033
00:49:22,560 --> 00:49:24,480
[Dispatcher] Qantas 2, turn right to 125
1034
00:49:24,640 --> 00:49:29,680
to join final 165, and you
are cleared to approach.
1035
00:49:30,840 --> 00:49:32,600
Broad heading 125 join final 16 right,
1036
00:49:32,760 --> 00:49:35,600
clear to the arrow and approach.
1037
00:49:35,760 --> 00:49:37,920
[Narrator] With the runway in sight,
1038
00:49:38,080 --> 00:49:41,600
the plane enters its most
critical phase, landing.
1039
00:49:42,480 --> 00:49:45,920
The A380's massive size
creates a huge amount
1040
00:49:46,080 --> 00:49:48,160
of weight turbulence or jet wash.
1041
00:49:49,400 --> 00:49:51,040
Weight turbulence is the unstable air
1042
00:49:51,200 --> 00:49:53,000
that is produced from the wings
1043
00:49:53,160 --> 00:49:56,040
and the body of the aircraft
as it flies through the air.
1044
00:49:56,200 --> 00:49:58,360
The weight turbulence
hangs behind the aircraft
1045
00:49:58,520 --> 00:50:01,880
for a period of time, and
we put like an envelope
1046
00:50:02,040 --> 00:50:05,400
around the aircraft, so
we've got 1000 feet below,
1047
00:50:05,560 --> 00:50:08,200
and for a super it's six
nautical miles behind it,
1048
00:50:08,360 --> 00:50:10,480
so we don't want anything
in that envelope.
1049
00:50:10,640 --> 00:50:12,960
Otherwise they get buffeted around a lot.
1050
00:50:13,120 --> 00:50:15,040
If you're quite close
to the weight turbulence
1051
00:50:15,200 --> 00:50:17,000
coming off the back of a super or a heavy
1052
00:50:17,160 --> 00:50:19,000
and you're in a light
aircraft like a Cessna,
1053
00:50:19,160 --> 00:50:20,600
it could flip the aircraft.
1054
00:50:20,760 --> 00:50:22,920
[Dispatcher] Qantas
two, wind 130 degrees,
1055
00:50:23,080 --> 00:50:26,640
10 knots runway 16
arrived, cleared to land.
1056
00:50:26,800 --> 00:50:29,800
[Narrator] While the A380
can land automatically,
1057
00:50:29,960 --> 00:50:33,080
usually this part is
handled by the human pilots.
1058
00:50:34,280 --> 00:50:35,560
I have visual.
1059
00:50:35,720 --> 00:50:40,400
Standard procedures.
Check, 1,000.
1060
00:50:42,080 --> 00:50:44,800
In tough conditions,
they can be challenging.
1061
00:50:45,680 --> 00:50:47,480
Cross winds make it harder.
1062
00:50:47,640 --> 00:50:49,400
Usually happens just
in the last little bit,
1063
00:50:49,560 --> 00:50:53,080
and at that stage we nearly
are always flying it manually.
1064
00:50:56,200 --> 00:50:58,240
It's probably the most satisfying part,
1065
00:50:58,400 --> 00:51:00,200
and you will try and fly the airplane
1066
00:51:00,360 --> 00:51:05,080
as efficiently as you can and
do a good landing if possible.
1067
00:51:07,320 --> 00:51:10,400
[tires screeching]
1068
00:51:10,560 --> 00:51:12,960
If you do, you basically feel satisfied
1069
00:51:13,120 --> 00:51:14,320
that it was a good job.
1070
00:51:17,360 --> 00:51:18,520
It's landed.
1071
00:51:18,680 --> 00:51:19,520
Oh my God, it's here.
1072
00:51:19,680 --> 00:51:20,920
It's landed, he's here.
1073
00:51:21,080 --> 00:51:23,240
We're gonna see him in a minute.
1074
00:51:23,400 --> 00:51:24,480
He's gonna be so excited.
1075
00:51:24,640 --> 00:51:26,320
How exciting, how exciting.
1076
00:51:30,040 --> 00:51:31,760
[Narrator] Malcolm is just moments away
1077
00:51:31,920 --> 00:51:34,920
from coming face to face with his past.
1078
00:51:35,080 --> 00:51:38,040
[engines whirring]
1079
00:51:47,160 --> 00:51:49,760
Flight 002 from London has just landed
1080
00:51:49,920 --> 00:51:52,160
into Sydney International Airport,
1081
00:51:52,320 --> 00:51:54,080
where a small army of service personnel
1082
00:51:54,240 --> 00:51:56,720
are ready to welcome the plane.
1083
00:51:56,880 --> 00:51:58,200
How many baggage containers
you got to take on?
1084
00:51:58,360 --> 00:51:59,440
Four.
Four more to go?
1085
00:51:59,600 --> 00:52:01,600
You gonna use these ones here?
1086
00:52:03,840 --> 00:52:05,720
[Narrator] Ramp Manager Sam Shannon
1087
00:52:05,880 --> 00:52:07,880
oversees the offloading.
1088
00:52:08,040 --> 00:52:09,920
It's almost like a choreographed dance.
1089
00:52:10,080 --> 00:52:12,320
We've got engineering staff
1090
00:52:12,480 --> 00:52:14,840
that are overviewing the aircraft
and looking for any damage
1091
00:52:15,000 --> 00:52:16,880
that might might've occurred in flight.
1092
00:52:17,040 --> 00:52:18,960
We've got our ground service team
1093
00:52:19,120 --> 00:52:21,440
that are offloading all
the baggage and cargo.
1094
00:52:21,600 --> 00:52:23,240
We'll also have catering
come to the aircraft
1095
00:52:23,400 --> 00:52:25,080
and start offloading all the rubbish
1096
00:52:25,240 --> 00:52:26,960
from the inbound flight.
1097
00:52:27,120 --> 00:52:29,440
Refuelers are also coming
around to refuel the aircraft.
1098
00:52:31,120 --> 00:52:32,240
[Narrator] With the
flight burning through
1099
00:52:32,400 --> 00:52:35,280
over 300,000 liters of fuel,
1100
00:52:35,440 --> 00:52:38,480
the plane has lost half
its takeoff weight,
1101
00:52:38,640 --> 00:52:41,360
although a little extra has been added.
1102
00:52:41,520 --> 00:52:43,240
Obviously after such a long flight,
1103
00:52:43,400 --> 00:52:46,880
with over 480 passengers,
there's a lot of toilet waste.
1104
00:52:47,040 --> 00:52:49,600
So this gentleman Neil is just
taking it out of the aircraft
1105
00:52:49,760 --> 00:52:51,560
and also flushing all
the tanks in the aircraft
1106
00:52:51,720 --> 00:52:54,360
to make sure they're all
clean for the next flight.
1107
00:52:54,520 --> 00:52:55,680
[Interviewer] So contrary
to what people believe,
1108
00:52:55,840 --> 00:52:57,600
you don't dump it in the air.
1109
00:52:57,760 --> 00:52:59,560
No, we don't dump it in the
air, I can assure you of that.
1110
00:52:59,720 --> 00:53:00,760
Hi, mommy.
1111
00:53:03,560 --> 00:53:05,480
[Narrator] Sam's team need
to get all the passengers
1112
00:53:05,640 --> 00:53:10,000
reunited with their 600 bags
in less than 45 minutes,
1113
00:53:10,160 --> 00:53:13,600
and for three special ladies,
that can't happen soon enough.
1114
00:53:14,560 --> 00:53:15,760
Might take them a little
while to get through customs
1115
00:53:15,920 --> 00:53:18,200
and then get their bags and stuff.
1116
00:53:19,240 --> 00:53:21,720
[soft music]
1117
00:53:36,040 --> 00:53:37,880
[Narrator] With all the
passengers disembarked,
1118
00:53:38,040 --> 00:53:39,800
the crew can finally clock off.
1119
00:53:41,960 --> 00:53:44,440
Bye!
Bye, Jason.
1120
00:53:45,560 --> 00:53:47,800
[Narrator] But while
it's goodbyes for the crew,
1121
00:53:47,960 --> 00:53:51,280
Malcolm's three sisters
are desperate to say hello.
1122
00:53:53,520 --> 00:53:54,400
Come on.
1123
00:53:59,160 --> 00:54:01,240
[Narrator] Finally,
after what has literally
1124
00:54:01,400 --> 00:54:04,960
been a lifetime, Malcolm arrives.
1125
00:54:05,120 --> 00:54:06,600
Here we go, where are they?
1126
00:54:13,320 --> 00:54:15,800
[soft music]
1127
00:54:22,960 --> 00:54:24,280
Oh, you're here.
1128
00:54:24,440 --> 00:54:25,480
Fantastic.
1129
00:54:26,360 --> 00:54:28,360
Finally, oh my God.
1130
00:54:28,520 --> 00:54:31,600
Unbelievable.
I know.
1131
00:54:31,760 --> 00:54:34,920
It's so good to see you.
Fantastic.
1132
00:54:36,320 --> 00:54:40,280
I can't believe it.
I know, it's been so long.
1133
00:54:41,640 --> 00:54:43,720
[Allison] I can't wait to
tell him just about our dad,
1134
00:54:43,880 --> 00:54:45,800
what he was like growing up.
1135
00:54:45,960 --> 00:54:47,200
It's a little bit bittersweet, sort of.
1136
00:54:47,360 --> 00:54:49,080
We don't want to tell him too much.
1137
00:54:49,240 --> 00:54:50,440
I don't want him to think
he's missed out on everything,
1138
00:54:50,600 --> 00:54:51,520
but he just wants to hear about everything
1139
00:54:51,680 --> 00:54:53,640
that we shared with dad.
1140
00:55:02,120 --> 00:55:03,320
It's great to find them.
1141
00:55:03,480 --> 00:55:07,800
I mean, 65, the only one four months ago.
1142
00:55:09,000 --> 00:55:10,640
Now I've got three sisters.
1143
00:55:10,800 --> 00:55:11,920
How lucky are you?
1144
00:55:12,080 --> 00:55:15,200
Oh, lucky me.
1145
00:55:15,360 --> 00:55:17,000
You're here, yay!
1146
00:55:21,600 --> 00:55:23,200
[Narrator] With the plane
due to be back in the air
1147
00:55:23,360 --> 00:55:25,960
in just seven hours,
there is just enough time
1148
00:55:26,120 --> 00:55:27,840
for some regular maintenance.
1149
00:55:29,640 --> 00:55:33,080
The tug has now grabbed
it, closed its jaws,
1150
00:55:33,920 --> 00:55:35,640
and we're elevating the aircraft up
1151
00:55:35,800 --> 00:55:38,000
so it's pivoting on its landing gear.
1152
00:55:46,160 --> 00:55:47,920
The dead weight of this
aircraft at the moment
1153
00:55:48,080 --> 00:55:50,680
is possibly about 300 tons.
1154
00:55:54,680 --> 00:55:57,040
We're gonna follow the A380 line out,
1155
00:55:57,200 --> 00:55:59,480
just to keep these wing tips clear
1156
00:55:59,640 --> 00:56:01,880
from all around the
aircraft, all around us.
1157
00:56:03,560 --> 00:56:06,680
It's that big, you can have an accident.
1158
00:56:06,840 --> 00:56:09,400
You could hit a wing on
something, so you must concentrate
1159
00:56:09,560 --> 00:56:12,640
on having it onto the
center of those lines.
1160
00:56:12,800 --> 00:56:13,920
[Narrator] With the engineering hanger
1161
00:56:14,080 --> 00:56:16,080
on the opposite side of the airport,
1162
00:56:16,240 --> 00:56:18,680
Louie must tow the 73 meter long aircraft
1163
00:56:18,840 --> 00:56:22,160
across a live runway, and quickly.
1164
00:56:23,080 --> 00:56:24,600
We're gonna have to go.
1165
00:56:24,760 --> 00:56:26,320
We're being cleared, we've
got lights illuminated.
1166
00:56:26,480 --> 00:56:28,120
There's an aircraft coming in,
1167
00:56:28,280 --> 00:56:30,880
and it's on its final
approach, so we have to move.
1168
00:56:31,800 --> 00:56:34,640
[exciting music]
1169
00:56:38,480 --> 00:56:42,880
That aircraft's pretty
close, it's coming in now.
1170
00:56:43,040 --> 00:56:44,440
Here we go.
1171
00:56:48,640 --> 00:56:51,120
[Narrator] This seven story
hangar was specially converted
1172
00:56:51,280 --> 00:56:53,840
to accommodate the giant A380,
1173
00:56:54,000 --> 00:56:56,320
and even then, it only just fits.
1174
00:56:58,560 --> 00:57:00,120
The aircraft is very high.
1175
00:57:00,280 --> 00:57:01,760
It was a great challenge for us.
1176
00:57:01,920 --> 00:57:03,720
A lot of the equipment
that we need to do a job
1177
00:57:03,880 --> 00:57:08,040
at a normal human level has to
be elevated to those heights.
1178
00:57:08,920 --> 00:57:10,520
It's not just getting the people there.
1179
00:57:10,680 --> 00:57:13,120
It's getting some of the
specialized tooling there as well.
1180
00:57:13,280 --> 00:57:14,440
[Narrator] One of the regular jobs
1181
00:57:14,600 --> 00:57:17,160
is to give the giant plane a good scrub.
1182
00:57:17,320 --> 00:57:19,760
[soft music]
1183
00:57:22,800 --> 00:57:24,000
[Kevin] You wet the aircraft
1184
00:57:24,160 --> 00:57:25,600
and you apply the foam over the aircraft,
1185
00:57:25,760 --> 00:57:27,520
scrub it off, rinse it off.
1186
00:57:27,680 --> 00:57:28,720
[Interviewer] So how do they get dirty?
1187
00:57:28,880 --> 00:57:30,280
I mean, they're flying in the air.
1188
00:57:30,440 --> 00:57:32,760
Bugs, moths, the rubber
coming off the tires
1189
00:57:32,920 --> 00:57:35,080
hitting the back of the aircraft,
1190
00:57:35,240 --> 00:57:38,480
exhaust fumes, hydraulic leaks,
1191
00:57:38,640 --> 00:57:41,200
all sorts of various
ways they can get dirty.
1192
00:57:43,160 --> 00:57:46,360
[Narrator] And all this
effort is not just for show.
1193
00:57:46,520 --> 00:57:48,080
Obviously for our customers
1194
00:57:48,240 --> 00:57:50,760
to look at a bright and
shiny airplane is very nice,
1195
00:57:50,920 --> 00:57:53,320
however, there's a hidden
agenda there in fuel burning.
1196
00:57:53,480 --> 00:57:56,720
On a clean airplane, the fuel
burn is significantly reduced.
1197
00:57:56,880 --> 00:57:59,640
[exciting music]
1198
00:58:06,040 --> 00:58:07,680
[Narrator] While our
plane is being readied
1199
00:58:07,840 --> 00:58:11,360
for its next trip, Belinda
has finally made it home.
1200
00:58:13,480 --> 00:58:15,080
Australia has a smell.
1201
00:58:15,240 --> 00:58:17,880
This sort of fresh grass kind of smell.
1202
00:58:18,960 --> 00:58:19,840
I can't explain it.
1203
00:58:20,000 --> 00:58:21,120
It's quite comforting.
1204
00:58:22,680 --> 00:58:25,520
It's very emotional
coming back to an old life
1205
00:58:25,680 --> 00:58:28,560
that I used to have, but
it's also just so nice
1206
00:58:28,720 --> 00:58:30,080
to be able to see mom.
1207
00:58:30,920 --> 00:58:32,720
[Narrator] Yvonne's delighted
1208
00:58:32,880 --> 00:58:35,920
that Belinda's musical theater
career is taking off at last.
1209
00:58:37,200 --> 00:58:38,840
I'm very proud of her.
1210
00:58:39,000 --> 00:58:41,800
Finally, she's going to be
considered a professional
1211
00:58:41,960 --> 00:58:43,800
and getting paid.
1212
00:58:46,160 --> 00:58:47,480
I've been paid before though, mom.
1213
00:58:47,640 --> 00:58:49,920
But not like West End Theatre.
1214
00:58:50,080 --> 00:58:54,120
West End is definitely a
first for me, definitely.
1215
00:58:54,960 --> 00:58:57,440
[soft music]
1216
00:58:59,720 --> 00:59:02,240
[Narrator] It's not just
Belinda that's happy to be home.
1217
00:59:02,400 --> 00:59:05,160
Next, the rest of the passengers
1218
00:59:05,320 --> 00:59:07,280
have their own emotional reunions.
1219
00:59:08,200 --> 00:59:10,200
You found a great spot for him, anyway.
1220
00:59:10,360 --> 00:59:12,840
[soft music]
1221
00:59:14,480 --> 00:59:17,360
[gulls squawking]
1222
00:59:19,800 --> 00:59:22,560
[waves crashing]
1223
00:59:23,520 --> 00:59:25,120
We're in Sydney now,
1224
00:59:25,280 --> 00:59:28,400
and we're just off to our
first destination, Kuji.
1225
00:59:31,360 --> 00:59:33,320
[Narrator] The kangaroo route
is just one of the thousands
1226
00:59:33,480 --> 00:59:36,120
of longhaul flights
that deliver passengers
1227
00:59:36,280 --> 00:59:40,120
around the world, as each day
tens of thousands of travelers
1228
00:59:40,280 --> 00:59:41,960
begin their own journeys.
1229
00:59:42,120 --> 00:59:44,680
[upbeat music]
1230
00:59:44,840 --> 00:59:48,600
Got a beautiful view behind
us of Sydney Harbor Bridge
1231
00:59:49,640 --> 00:59:51,880
and the Sydney Opera House.
1232
00:59:54,000 --> 00:59:55,280
[Narrator] For Daniel and Bethanie,
1233
00:59:55,440 --> 00:59:57,240
their journey is just getting started
1234
00:59:57,400 --> 01:00:00,080
as they scope out a
possible future in Sydney.
1235
01:00:03,280 --> 01:00:04,280
Hello.
1236
01:00:04,440 --> 01:00:06,800
Welcome, have a look around.
1237
01:00:06,960 --> 01:00:10,240
So we've got a lovely open
plan kitchen, lounge, dining,
1238
01:00:10,400 --> 01:00:12,920
bedrooms just to your left here.
1239
01:00:13,080 --> 01:00:15,000
[Daniel] The mirror
sold it straight away.
1240
01:00:15,160 --> 01:00:16,920
And waking up to that every morning.
1241
01:00:17,080 --> 01:00:18,440
Oh, wow, yes.
1242
01:00:21,120 --> 01:00:23,240
I fell in love with the
apartments behind us here.
1243
01:00:23,400 --> 01:00:24,960
It's perfectly located.
1244
01:00:25,120 --> 01:00:27,040
That balcony in the mornings,
having a cup of coffee
1245
01:00:27,200 --> 01:00:28,840
or having some breakfast.
1246
01:00:29,000 --> 01:00:31,360
It's really settled our
nerves coming out here
1247
01:00:31,520 --> 01:00:33,760
and seeing how beautiful Sydney is.
1248
01:00:33,920 --> 01:00:35,360
We're looking forward to it.
1249
01:00:37,400 --> 01:00:38,840
My nan summed it up.
1250
01:00:39,000 --> 01:00:42,120
She said, it'll break
my heart to see you go,
1251
01:00:42,280 --> 01:00:44,760
but at the same time, it's
the best thing for you,
1252
01:00:44,920 --> 01:00:47,600
and if my grandpa was still
alive, he'd be proud of us
1253
01:00:47,760 --> 01:00:50,520
for moving out here,
'cause this is a big step,
1254
01:00:50,680 --> 01:00:52,920
but she knows that for our future,
1255
01:00:53,080 --> 01:00:54,680
this is the best move for us
1256
01:00:54,840 --> 01:00:57,640
and this is where our future lies.
1257
01:00:57,800 --> 01:01:00,280
[soft music]
1258
01:01:01,800 --> 01:01:04,240
[Narrator] While Daniel and
Bethanie look to the future,
1259
01:01:04,400 --> 01:01:07,720
for Mitzi and Alfie, after
10 days in quarantine,
1260
01:01:07,880 --> 01:01:10,000
it's a case of home at last.
1261
01:01:13,360 --> 01:01:15,800
I just got off the
phone with your parents.
1262
01:01:15,960 --> 01:01:18,120
They're very excited to see you.
1263
01:01:19,160 --> 01:01:21,200
I got them out at the airport in Sydney
1264
01:01:21,360 --> 01:01:24,080
just to stretch their legs,
chance to go to the toilet,
1265
01:01:24,240 --> 01:01:26,880
and both of their body
languages were fantastic.
1266
01:01:27,040 --> 01:01:28,720
They handled the flight really well.
1267
01:01:28,880 --> 01:01:32,320
They're both happy and obviously
glad to be on the ground.
1268
01:01:32,480 --> 01:01:35,080
[upbeat music]
1269
01:01:41,960 --> 01:01:42,840
It's mommy!
1270
01:01:44,920 --> 01:01:45,880
Daddy!
1271
01:01:49,840 --> 01:01:52,920
[Narrator] While the
dogs settle in at home,
1272
01:01:53,080 --> 01:01:54,880
back at the airport, the countdown is on
1273
01:01:55,040 --> 01:01:57,720
to get the next longhaul
flight out on time.
1274
01:02:03,800 --> 01:02:05,480
[Crew Member] Check all that
in about one minute's time.
1275
01:02:05,640 --> 01:02:06,640
You want to start heading
towards your doors.
1276
01:02:06,800 --> 01:02:07,920
Thanks, everyone.
1277
01:02:08,080 --> 01:02:09,640
We have one minute before call backs,
1278
01:02:09,800 --> 01:02:12,160
then about 10 minutes
before passengers board.
1279
01:02:13,000 --> 01:02:14,600
[Narrator] But the
crew aren't the only ones
1280
01:02:14,760 --> 01:02:15,880
on a countdown.
1281
01:02:16,040 --> 01:02:17,760
It's good to be back in Sydney.
1282
01:02:19,520 --> 01:02:21,480
[upbeat music]
1283
01:02:21,640 --> 01:02:24,080
[Narrator] As Sean as his
brother put the final touches
1284
01:02:24,240 --> 01:02:26,200
to his mom's ultimate birthday surprise.
1285
01:02:26,360 --> 01:02:28,480
This is my brother Mark.
1286
01:02:28,640 --> 01:02:30,040
He's picked me up in Manly.
1287
01:02:32,480 --> 01:02:34,880
The plan is to cover this box.
1288
01:02:35,760 --> 01:02:37,440
I'm gonna put a couple of eyes on it
1289
01:02:37,600 --> 01:02:39,640
and a couple of peep holes.
1290
01:02:40,800 --> 01:02:42,480
There's already some cutouts on the side,
1291
01:02:42,640 --> 01:02:46,200
so as she goes to open the
box, I'm gonna pop my arms out.
1292
01:02:46,360 --> 01:02:49,000
[upbeat music]
1293
01:02:50,360 --> 01:02:52,920
It's not gonna be neat, but it will do.
1294
01:02:56,920 --> 01:02:58,160
[Narrator] Sean takes up his position
1295
01:02:58,320 --> 01:03:00,640
as mom is due at any moment.
1296
01:03:01,600 --> 01:03:03,080
Oh, they're coming.
1297
01:03:03,240 --> 01:03:05,440
We're gonna hear some
yells any second now.
1298
01:03:07,640 --> 01:03:09,680
[Narrator] He's not
the only one undercover.
1299
01:03:09,840 --> 01:03:11,760
We've told mum that our camera crew
1300
01:03:11,920 --> 01:03:14,840
are making a promotional
film for the restaurant.
1301
01:03:15,840 --> 01:03:18,560
[Sean laughing]
1302
01:03:22,800 --> 01:03:25,760
[screaming] No, no!
1303
01:03:31,600 --> 01:03:32,560
Surprise.
1304
01:03:34,960 --> 01:03:36,760
I love you so much.
1305
01:03:38,320 --> 01:03:41,880
My whole being is just shaking.
1306
01:03:42,040 --> 01:03:44,520
I'm gobsmacked.
1307
01:03:45,480 --> 01:03:47,200
It's a dream come true.
1308
01:03:47,360 --> 01:03:50,680
In my head I'm thinking oh, to meet Sean,
1309
01:03:50,840 --> 01:03:52,240
wouldn't that be wonderful?
1310
01:03:52,400 --> 01:03:53,720
But it won't happen.
1311
01:03:53,880 --> 01:03:55,080
It's happened.
1312
01:03:57,520 --> 01:04:00,000
[soft music]
1313
01:04:03,840 --> 01:04:06,040
Sure tranquil, isn't it?
1314
01:04:08,680 --> 01:04:11,320
We're down here now, aren't we?
1315
01:04:11,480 --> 01:04:13,080
[Narrator] North of Sydney,
1316
01:04:13,240 --> 01:04:17,000
Malcolm is having a very
different family reunion.
1317
01:04:17,160 --> 01:04:18,280
You show me the way.
1318
01:04:22,160 --> 01:04:24,160
Hi dad, we're all here.
1319
01:04:26,040 --> 01:04:28,200
[Allison] I told you I found your boy.
1320
01:04:28,360 --> 01:04:30,000
65 years ago.
1321
01:04:36,160 --> 01:04:38,120
Here we go again.
1322
01:04:38,280 --> 01:04:39,160
Thank you.
1323
01:04:41,320 --> 01:04:43,400
It's been totally emotional
since I've been here,
1324
01:04:43,560 --> 01:04:47,560
finding you three and my dad's grave.
1325
01:04:47,720 --> 01:04:49,840
You can't explain it.
1326
01:04:50,000 --> 01:04:53,920
Fabulous, turned my world right around.
1327
01:04:54,080 --> 01:04:55,600
I'm sure he had something to do with it.
1328
01:04:55,760 --> 01:04:58,680
Oh yeah, he's probably sorted it out.
1329
01:04:58,840 --> 01:05:00,920
Sorted it out, yeah.
1330
01:05:01,080 --> 01:05:03,560
[soft music]
1331
01:05:06,720 --> 01:05:08,000
[Narrator] In just a few months,
1332
01:05:08,160 --> 01:05:10,720
the first nonstop 19 hour flight
1333
01:05:10,880 --> 01:05:13,360
from the UK to Australia will begin,
1334
01:05:13,520 --> 01:05:15,360
a technological leap forward
1335
01:05:15,520 --> 01:05:18,200
that will further shrink our world.
1336
01:05:18,360 --> 01:05:21,120
Yet while another longhaul
milestone will be achieved,
1337
01:05:21,280 --> 01:05:25,080
the spirit and romance of
long distance travel remains,
1338
01:05:25,960 --> 01:05:28,640
[engines whirring]
1339
01:05:28,800 --> 01:05:32,920
as each year longhaul flights
transport millions of people
1340
01:05:33,080 --> 01:05:35,640
billions of miles to reconnect those
1341
01:05:35,800 --> 01:05:38,000
who are half the world away.
1342
01:05:38,160 --> 01:05:40,440
Even though we've been doing
it now for half a century,
1343
01:05:40,600 --> 01:05:42,480
there's sort of a certain
magic about longhaul
1344
01:05:42,640 --> 01:05:46,560
which you can't equal with
a short hop of 90 minutes.
1345
01:05:47,480 --> 01:05:50,560
In a sense, longhaul is what
aviation is really about.
1346
01:05:50,720 --> 01:05:53,680
[engines rumbling]
1347
01:05:55,000 --> 01:05:56,360
This is dad on his journey over here.
1348
01:05:56,520 --> 01:06:00,080
Wow, I've never seen that one before.
1349
01:06:00,240 --> 01:06:03,080
That's going up in the
bedroom beside Elvis.
1350
01:06:03,240 --> 01:06:05,160
[group laughing]
1351
01:06:05,320 --> 01:06:07,760
[soft music]
1352
01:06:38,640 --> 01:06:39,680
[All] Bye.
1353
01:06:41,040 --> 01:06:43,960
[engines rumbling]
1354
01:06:45,760 --> 01:06:48,560
[exciting music]
99618
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