All language subtitles for EFF_SST-EN_2020-02-12

Hello. May I?

- Hi Eric, how are you?
- Fine, thank you Raymonde.

Great job, Clara, always the best.
That’s great.

Today at till number 1,
Fatoumata.

At 2, Clara.

At 3, Hélène.

4, Conforte.

5, Aline.

7, Virginie.

8, Raymonde.

9, Sun.

10, Noëlle.

Self-checkout: Nour.

- Léa, right?
- Yes.

I wasn’t sure whether to come in.
- Welcome.

This is Léa.
Léa, meet your colleagues.

OK girls!

The sun is singing,
birds are shining.

This is the timetable.

Every day, you come in to
see what till you’re on.

You have to scan 21 items
per minute, on average.

The results are recorded,
and ranked here.

Here are the lockers.
These are your keys.

Inside is a box for your
belongings and phone.

I insist, no mobiles
at the tills,

they affect the electronics. OK?

So, inside, your magnetic badge,
your coat, your scarf... Excuse me.

Yes?
Yes, yes...

I’m greeting the new
recruit, that’s why.

No problem.
I’ll be there right away...

I have to dash.
Briefing.

- You’ll be OK?
- Yes.

As soon as you’re ready, go to
till 6, Virginie will show you.

Apart from a few moaners, the
atmosphere’s great, you’ll see. OK?

You have a 3-minute
break every hour.

You’re working 8 hours
today, so that’s...?

24 minutes for lunch.

You have to find the barcode
as quickly as possible.

You’ll get the hang of it.

Check that the scanned item
is the item that is displayed.

OK.

For fruit and veg, if you’re
not sure, ask the customer.

OK.

- That’s 63.80 please.
- Loyalty card.

Do you have our loyalty card?

Press there for credit cards.

Thank you madam, goodbye.

Store Plus wishes
you a great day.

Store Plus wishes
you a great day. OK.

I’m going back to my till,
I’m here if you have questions.

Yes. Thank you.

Good day, Sir.

Hello, this way please.

- How do I cancel?
- Call Eric at 111.

This is Léa at 6.
I have a cancellation.

I’m sorry.
It’s my first day.

Thanks.

A customer complained you
didn’t scan her card.

Don’t forget, or we have
to do it at the desk.

OK, I’m sorry.

Do you have our loyalty card?

Why am I at
self-checkout all week?

Did you give them my papers?

We are short-staffed, Nour.

But did you give them my papers?
Eric, it’s important.

Let’s talk tomorrow.

You told me I could start
working 28 hours per week.

- I don’t understand.
- Nour, I’m doing the best I can.

- Have you signed your contract yet?
- No, I don’t think it’s ready.

You mustn’t let them push
you around. I know them.

He worked the tills
like us when I started.

He wanted to be manager
and for 200 euros extra,

he squeezes us like lemons.
Good luck, Léa.

Thanks, you too.

They’re so
annoying today.

You’re telling me.

- I’ve prepared tabbouleh.
- Cool.

So, you’re a student?

I was.
I’m going to Peru.

I’ll travel to discover the
country and its people.

That’s why I’m working.
- Are you doing alright?

Yeah, but I don’t get it.

How do I scan
21 items per minute

when I have an old lady
who buys four packs of water,

who can’t find her vouchers, and
has to go back for some butter?

- You make up time with the next customer.
- 42 items per minute?

That’s the idea.

OK.

And what’s the ranking for?

To get us to compete.

Or so you can look good, if you
ask for a change of schedule.

- Léa?
- Yes.

Meet Nour at the self-checkout,
she’ll show you what to do.

OK, I’ll be there right away.

People who’ve never used the
self-checkout want you to show them.

Tell them that it’s all on the screens.
- OK.

- You mustn’t help them.
- Why not?

Store policy, they have to
learn on their own.

Come. Good day, Sir.

You removed it too fast.

Scan your badge.

To clear the error message,
type 5-5-5.

Here for instance, the last item was not
correctly scanned. You cancel.

- OK.
- Thank you.

The light turns on systematically for
all fruit and veg sold by weight.

Each time you must...

Are you alright?

Change of programme.
Nour, you can’t sit on the stool.

I’m sorry, we’ve already
talked about it, OK?

Do you think they don’t see
you, with the cameras.

Go back to 6, we’re swamped.
- Now?

No, at Christmas.

Give me his number?
But I don’t want it.

No, it’s for you.

Are you interested, Raymonde?

Léa.

Alright?

Yes. There’s a lot to
remember, but it’s fine.

I’m a bit hard on you girls, but they’re
laying the pressure on me too.

My day’s far from over.

So, can I put you down
for a 9-to-7 next week?

Yes, I need the hours.

Great. That’ll lighten Nour’s workload
without having to go through HR.

She might even stop complaining.

- See you tomorrow.
- See you tomorrow.

Bye girls.

Hello, how are things?

May I?

Today’s Saturday,
it’s a big day.

No kidding.

I’m explaining for Léa.

On Saturdays, we can’t
make any mistakes.

If customers have too long
to wait, they complain,

and take their business
elsewhere.

So efficiency,
responsiveness, smiles.

Don’t worry,
you’ll get your bonus.

6, Raymonde.

7, Léa.

8, Clara.

9, Virginie.

10, Fatoumata.

Self-checkout, Nour.

Again?
That’s bullshit.

Léa’ll replace you next week.
It’s the best I can do.

You’re kidding, right?

It’s not up to me. If you’re
unhappy, talk to management.

- And what about working 28 hours?
- Oh my, oh my!

Have they really removed the
stool from the self-checkout?

Yes, he took it yesterday,
I was there.

They can’t make you stand for
more than 3 hours, that’s the law.

Let’s warn the unions.

Certainly not, they’ll say
I’ve talked you into it.

- You let them push you around?
- No, I don’t want any trouble.

You’re not alone.
There are others, too.

In the meantime, I’m alone at the
self-checkout. - Precisely.

Let it be, Clara.

You, let it be.
You’re an idiot.

Do you want my picture?

Léa?

Yes, Eric, it’s Clara at eight.
I have a cancellation, thanks.

- What do I cancel?
- Nothing. It’s for Nour.

She needs a break,
she doesn’t look well.

You can’t call me just for that.
We’re swamped right now.

Look at her.

I’ll replace her and you put her
here. At least she’ll be sitting.

Very well. Go to self-checkout,
and I’ll tell her to come here.

Yes. Please, go ahead.

Thank you Madam,
have a pleasant day.

Léa, do you have
any paracetamol?

No, sorry.

Excuse me, can we
have a moment please.

Oh, fuck.

Eric, it’s Virginie, you have
to come right away.

Please, stay back.

Noëlle, Virginie, Clara,
back to your tills.

Léa, take her to the bathroom.

Eric at eight, call the cleaning crew
and an ambulance.

Ladies and Gentlemen,
please stand back.

Everything’s fine, don’t worry.

Please go to another till.
Have a wonderful day.

Excuse me.

Good day Madam,
what’s going on?

- I’m pregnant.
- How many months?

- Three and a half.

Can you get up?

AM I AT MY BEST
FOR OUR CLIENT?

STORE POLICY

On November 22nd, 2016, Fadila, 3 months
pregnant, starts feeling sharp stomach pains.

Despite numerous cries for help,

she suffers a miscarriage at her till,
in the Auchan City store of Tourcoing.

Her complaint against
persons unknown for failure

to render assistance to a person
in danger was dismissed.

Based on the company’s internal
health and safety investigation,

the legal process ended
on a motion to dismiss.

There is, to date, no accurate
statistics relating to miscarriages,

even though Fadila’s case
is not an isolated one.

English adaptation: Alex Downing
Subtitles: www.c-sideprod.ch