All language subtitles for Undercover Boss S8E2 New York & Company Full Episodes

Translated By The Community Of WWW.MY-SUBS.COM

Tonight
on Undercover Boss...

- Hi, Greg.
- Hi, guys.

Greg Scott...

Do you feel like we
should have more gold?

CEO of New York & Company...

I want to look
distinctly different.

Goes undercover.

Hi, can we help you today?

Okay.

By joining his
employees on the front lines.

Ooh.

This fashion-forward boss...

Super heavy.

Will meet the people
who keep his company en vogue.

Where are we?

I know it's a lot,
but I know you can do it.

While undercover...

- How do you find that?
- Look.

He'll struggle
to make the cut.

- Don't be nervous.
- Okay, yeah, yeah.

Somebody messed up and put
that six up there.

Yeah.

And what will happen

when he finds out his company

is going out of style?

We rarely have younger
girls come in.

They all think that it's
an old lady store.

Oh, they do?

Find out next

on Undercover Boss.

Sync and correction by ~LittleDuck~
www.MY-SUBS.com

Based in the fashion
capital of the world, New York City,

with more than 500 locations
across the country,

New York & Company
is a leading retailer

of women's fashion.

With celebrity partnerships
that include Eva Mendes

and Jennifer Hudson,

New York & Company is a model
in fashion retail.

Keeping his company
on the cutting edge

of the fashion world is one man.

My name is Greg Scott, and I'm
the CEO of New York & Company.

New York & Company is a women's
retailer based in New York City.

We're the best-kept
billion-dollar secret.

There's so many people
that haven't discovered us.

New York & Company grew up

as a brick-and-mortar store retailer.

Originally, we were
Lerner Stores of New York,

starting in 1918 here in
New York City on 34th street.

Today, we've really evolved.

We have approximately 354
New York & Company stores,

140 outlet stores,

and we have an online business

that does over $200 million
a year.

We respect women,

and we respect their sizes,

and we say, you know what?

We carry 0 to 20,
petite and tall,

and it's kind of
a differentiator for us.

I grew up in Northern
California in Napa.

My father and mother split up

when I was in second
or third grade.

So I grew up with my father.
He remarried.

And I had a great relationship
with my father.

Graduated from UCLA...

Great education.

Unfortunately, my father died
in my senior year in college.

And I basically was pretty much
on my own.

And my real mother was not really
in my life at that point.

That has driven me a lot,
because

after my father died, it was me.

There was no one gonna help me.

There was no one
that was gonna g...

It was me.

I didn't have any money

so I joined the Macy's
training program.

So I was at Macy's
for eight years

and got a job at Henri Bendel.

And then quickly,
I was recruited by Ann Taylor.

And then in 2000, I joined
a company down in Los Angeles

as the president of Arden B.

Later I got a call from Manny,

the founder of Bebe, and he
asked me to become the CEO.

And I went to Bebe in 2004,

and for five years,

Bebe had explosive growth.

And in 2009,

after successfully
running the company

for almost five years,

I was pretty much let go.

But you know what?
It all worked out.

I'm at New York & Company.

So I joined New York & Company
in May of 2010.

And in that quarter,
the company lost $50 million.

- Hello, everybody.
- Hi.

So e-com is troubling.

You know, there was
a lot of pressure.

But every day,
I'd wake up and go,

"Here are the five things
I'm gonna do today."

And I just kept doing it.

I would say the turning point
for New York & Company

was when actress Eva Mendes

partnered with us
on a celebrity collaboration.

And after 2015, where we had
four really strong quarters

in a row, we were really
on our way, we thought.

And then, around the fourth
week of March of 2016,

all of a sudden, stock dropped
40% in one day.

This was five weeks
of bad business,

and for that,
stock analysts crushed us.

But traffic did come back,

and things did get better.

So, um...

you know, I take it personal.

- Hey.
- Hi, Greg.

- Hi, guys.
- Welcome to Holiday.

Thank you.

I love this business.

I am passionate all the time.

I don't know if I love
these snowflakes.

All right.

I love looking at ways

we can do things better.

Do you feel like we should
have more gold?

- I feel like it's...
- Well, we can.

I'm highly, highly focused
and always have been

from the early point
in my career.

- All right, thanks, guys.
- Thank you.

- Have a good weekend.
- Have a good weekend.

Bye.

- How are you?
- How are you? I'm good.

- Good.
- So what are we gonna do today?

I want to look
distinctly different,

maybe light-ish brown, blonde.

In 2010, we lost $50 million.

Last year, in 2015,
we broke even.

We need to go to a company

that's making
significant profit.

There are so many people that
haven't heard about us.

How do I get the word out?

So now is the perfect time
to go undercover,

so I can find out,
is there something we can do

to significantly improve
our results

that I don't know about?

Wow.

While undercover,

I'll be posing as a yoga
instructor named Brett.

My employees will think they're
on a different reality show.

They will have no idea
it's really Undercover Boss.

(energetic music}

Today I'm in Bensalem,
Pennsylvania,

and I'm gonna be working
with a sales associate

doing a closing shift.

All right, it's ready.

I got your receipt.

Sales associates
are the difference between

having a good store
that performs

and a store that does not.

They really are on
the front line.

Their number one responsibility
is to sell.

One of my initiatives
to improve sales

is a tablet that will
allow the associates

to look up items, place orders,

and make sales actually
on the floor.

So I'm excited to see
how that is being used.

- Anthony?
- Hi.

- Hi. Brett.
- Anthony. Pleasure to meet you.

I'm gonna show you the ins
and outs of register.

Okay.

We're also gonna be making sure
that your store

is gonna look pristine, perfect,

and very fashion-forward.

Okay.

Brett is very
in his own world.

He's a little bit more
down-dressed.

Brett does not have to worry
about me raiding his closet.

All righty, so we're gonna get
started with the register.

- All right?
- Cool.

Okay, so the set-up
looks complicated.

It's very easy.

So what I'm gonna do is just
log in real quick.

_

_

- Coupons are a very big thing.
- Okay.

But it has some exclusions.

Do customers understand this?

It's hard for them
to understand,

because when you read this,
what do you think?

Um, I read $10 cash.

- Exactly, you think cash.
- Yes.

- That's not how it is.
- Oh.

This is a coupon for $10 off
eligible items.

So all those signs that you see
that are red...

- Yes?
- Are considered New York deals.

Okay.

_

Okay, is that hard?

- It's very hard.
- Okay.

- Because everyone reads cash.
- Yes.

And if I was a customer,
I would read that too.

- As cash.
- Just like how you did.

Yes.

Clearly,
customers get frustrated

not being able to use a coupon
on top of everything,

so I need to fix that.

Do you want
to do an order?

- Yeah.
- Well, you're gonna.

Yeah, okay, okay.

- Okay.
- This is different.

- Yeah, we have the tablet.
- Okay.

Because what we did with
the tablet is... it's a new thing.

- Okay.
- Like this can detach from here.

Okay.

And you could even
ring someone up.

- Do you do that?
- I don't personally.

Okay.

Because I feel like it's easier

to just help them
on the sales floor

and then bring it
to the rep desk.

- Okay.
- But you can do that.

- It's one of...
- Cool.

Yeah, it's a really nice option.

That's when Greg Scott
almost popped out.

Can you show me how
this comes off?

- Oh, yeah, sure.
- Okay.

I need a manager to do it,

because I can't do it
personally.

I was like, "What?"

Really? Like, a manager
needs to do that?

That tablet was to be
automating us

to prove our selling,
to improve efficiency,

so he could be on the floor
finding sizes for the customer,

showing the customer
what we have online.

So now she's gonna
unlock it for us.

That honestly was
probably the worst thing

that could've happened.

Okay, so now she's
gonna unlock it for us.

Okay.

It was like,
"Manager on aisle six."

I mean, it was, like, crazy.

- Perfect.
- Okay.

So now you got
a mobile register.

So we can go anywhere with it?

I could go on the floor,
scan items...

- Okay.
- Ring up a sale.

You just don't use it very much.

- I don't personally.
- Okay, okay.

I think it's way easier
to just have 'em come.

Okay.

We need that tablet
to be flexible.

We spent so much money
getting those out.

What a waste.

I have to fix that immediately.

So it's all women's?

No men's?
Or are those men's?

Well, actually, this is
an all women's clothing store.

Okay, okay.

But, for example, I'm wearing

some of the clothing.

- Oh, you are?
- Yes.

I do try to wear some of
the clothing while I'm here.

I would, because
people will see it.

- Yes, exactly.
- And go, "Okay."

Like, I would love to wear,
like, the pink jeans,

and, like, some tears in them.

Why can't you wear these?

- Just the dress code.
- Oh.

- It's just the rules from Corporate.
- Oh.

Men associates are allowed
to wear black and white, mainly.

Okay.

And then woman associates
are allowed to wear color...

- Okay.
- And denim.

We talk about what
the women associates wear,

but we never really talk
about the men.

And what I see today is,
we actually are not

treating the men the same.

We are now officially done
taking care of our customers.

- Okay.
- So we're gonna close the gate.

Okay.

We're gonna start on our
metro portion.

So we're gonna grab
some mannequins.

Because that's what we're
gonna be dressing.

All right.

So tell me a little bit
about yourself.

Like, you're from San Francisco,
right?

I'm from San Francisco.

- How about you?
- I've been here my whole life.

- Your whole life?
- Yes.

I used to live with
my grandparents.

I had my mother pass away
when I was ten.

- Oh.
- So that was kind of surreal.

And my father wasn't
really in the picture.

But my grandmother
and grandfather took me in

when I was just a little kid.

- And it's very humbling.
- That's... wow.

And my grandfather actually
recently passed away.

Aww.

So now I live

somewhat with my grandmother,
somewhat with

- my friend's family.
- Okay.

I'm in the process
of helping her move

into an apartment that's closer
to where I'm living now.

Okay, so how... do you work here
part time, or do you...

- I am a part-timer.
- Okay.

It helps a lot,
especially, like,

going to school and everything.

- So you go to school too.
- I do.

Right now I'm
studying fine arts.

Oh.

But I'm hoping to transfer
to maybe FIT,

because I also want to do
fashion, as well.

Oh, so you do want
to go to design.

Yeah, I do.
How's she looking?

- She looks good, no?
- Perfect.

Just gonna bring her down
a little bit there.

I really enjoyed
meeting Anthony.

He totally understands
how to do a mannequin

and make them look amazing.

- She looks good.
- She does.

Yes.

And he actually has
an eye for it,

so we need more
people like that.

But I definitely have
to make some changes

to our coupon and our training.

So we have these two...

Today, I'm in Wyomissing,
Pennsylvania,

and I'm gonna be working
with a key holder

and a fitting room specialist.

- Hi, how's it going?
- Hi.

Good, how are you?

A great
fitting room stylist

has the ability to be
totally honest with a customer

and say,
"That looks great on you,"

or "I've got something
even better for you."

Hi, I'm looking for Amber.

If we have a fitting room
stylist who doesn't

give customers honest opinion,

and they go out
and somebody says,

"Where'd you get that?
You need to change"...

They're not coming back
to New York & Company.

- Hi.
- Hi.

- I'm Brett.
- Hi, Brett, nice to meet you.

- Nice to meet you.
- How are you today?

- Good.
- I am a fitting room stylist.

So what we're gonna
be doing today is,

you're gonna be filling outfits
in the fitting room,

customer-servicing everyone

and anything else
that happens today.

- Okay.
- Okay?

And we're gonna start
on the floor.

This is all of our
wear-to-work items.

In the middle, this is what
we call our dry pile.

- Cool, cool.
- So over here is downtown.

- Do you like these too?
- I do.

- Okay.
- They... yes.

Although they're very...

They fit very contoured
to your body.

_

_

- Do you tell people that?
- Yes.

- Right.
- We do not like false honesty.

We don't want somebody
to buy stuff

and return it because

they weren't comfortable with
buying it in the first place.

Yes.

Okay, so what we're gonna do is,

because we have some
customers on the floor,

I'm gonna have you talk
to some of them.

So if you want, you can head
over and ask them, you know...

- Are you coming with me?
- How are the...

I will come with you.
I'll hang back.

- Okay, all right.
- You ask them how they're doing.

Hi, how are you today?

- How are you?
- Good, good.

Can we help you
with anything today?

No, we're pretty much
finishing up... just got done.

You are?
Okay, all right.

Let Amber, myself, Brett,
know if you need any help.

- Sounds good.
- Okay.

- Thank you.
- Good job. Okay.

My impression on how
he's doing with customers...

Um, he's very nervous.

Hi, can we help you today?

- _
- Okay.

He doesn't have a lot
of self-confidence.

For talking with people.

All right, so what
we're gonna do is...

Do you need a fitting room?

Okay, do you want to come back?

Come on back here.

You can be right there.
You're welcome.

So what I'm gonna
have you do is,

I'm gonna, you know, ask if
anybody needs anything.

If it's very, very busy,
I literally stand in the middle.

I be like, "How's everybody
doing in here?

Can I get anybody anything?"

And then you just help out
as much as you can.

Okay.

I'm gonna see if she
needs anything.

How are you doing down here?

_

Sure, no problem.

_

I will go check.

So we're gonna grab her
a 16 in the beige.

- Gonna give you those.
- Okay, yup.

Do you want me to look
at anything else, or no?

Um, you can... if you want,
you can check and see

if we have 16s in any of them.

In anything.

That way we can give her
a nice variety.

What Amber did...
She said, "Okay,

"she wants some jeans... let's
just find every 16 jean we have

and put it into
that fitting room."

Amazing.
Exactly what we want.

So what type of customers

do you think you're trying
to appeal to?

I'm trying to appeal
to my yoga students.

- Okay.
- What about you?

For here, in New York & Company?

- Probably 25 to 45.
- Yes.

But, like, we don't...
We rarely have

younger girls come in.

Okay.

Also because
New York & Company's

- been around for so long...
- Okay.

They all think that it's
an old lady's clothes.

- Oh, they do?
- They do.

We've had a lot of ladies
come in and be like,

"I've never shopped here
because it's...

We think it's
old ladies' clothes.

People are surprised
when they come in?

Yes, especially if they're
first-time customers.

I know about this issue,

and we've done a lot of work

to try to shed that image

through marketing and celebrity
collaborations.

It's clear that I still
have work to do

to change the perception
of New York & Company

that we're the store
where your mom shopped.

So back here is our stock room.

Oh, wow, do you ever
work here, or in it, or no?

Um, it depends...
If it's slow,

everybody works everything.

But they would rather
have you in front?

Yes, but managers
will do processing.

When do you think
you'll be a manager?

I... I have no idea.

That's not in my life plan
right now.

It's not? Why?

No, I have too many other
things to worry about.

- Like what?
- I have a baby!

- What...
- She's only two!

- It's very strenuous.
- Right.

Having children is
very strenuous.

My dream got put on hold.

I started working at Kate Spade,

loved the whole industry,

but I got pregnant
working there.

- I had a very bad pregnancy.
- Oh.

So, um, I then stopped,

and I went...
Started working here.

So...

I was a manager down there too,

so it happens.

I got to work back up to it.

But you work...
You will, right?

- Hopefully.
- You will.

- I hope so.
- You will, right?

- I hope so.
- You have, you have...

I have the drive for it,
and that's what you need.

You got to have
the self-confidence.

Do you think you'll be married?

Yes, it got put on hold.

We were supposed to be
married in 2015,

and we didn't have
enough money to

pay for a wedding
and raise a child.

My mom says I'm just
doing everything backwards...

Have a kid, and then
I'll get married,

and then I'll have a house.

And you are your mom
are still really close?

Yeah, I actually
live with my mom.

- Oh, you do?
- Yes.

My daughter, my fiancé, and I

live at my mom's.

- Wow.
- She's my support system.

And that's what you need.

- You need...
- Yes.

You need people to give you
the drive,

and that's what she does.

She gives me the drive

- to do what I do.
- Wow.

Okay, so back here is all
of our marketing.

Amber seems so much
more mature than 22.

She was the total package

in terms of how she's polished,

what she thinks
about the customer...

About customer service overall.

She was a ten out
of a ten today.

All right, so what
we're gonna do...

now that we have
gone over marketing,

we're gonna go out and help you
get more comfortable

- talking to customers.
- Okay.

- Okay?
- Okay, all right.

Really, it's just like talking
to your best friend.

- That's what you got to think of.
- Well, it's easy to talk to you.

Just... you just
have to be calm.

Coming up...

Brett finds a store in disarray.

Is there a store manager?

She is out on maternity leave.

And later...

We have to find a $5 sign.

So it'll be back there
on that cart.

The boss sees signs

of a problem.

This is so hard to find.

Today, we're in
Fayetteville, North Carolina,

and I'm gonna be working
with a stock person.

Stock people play an important
role for New York & Company

in terms of... they have to
ensure that our stock room

is completely organized,

at the same time, get shipment
processed quickly,

and on the floor to sell it
as fast as we can.

My first impression
of the store today,

uh, was not a great one.

There were empty fixtures,
clothes not folded correctly,

jewelry fixtures empty...

and as I walked
into the stock room,

I saw the disarray everywhere.

This is your worst nightmare.

And going through my mind is,
"What's the cause,

and how did we get here?"

- Hi.
- Hi.

- I'm Panya.
- I'm Brett, how are you?

- Hi, Brett. I'm fine.
- Good.

I work in freight department

in New York & Company,

taking the clothes
out of the boxes,

bringing them to the table,

and putting sensors
on each of them...

And put them up in
the proper place.

We have to go through
all of those boxes,

and we cannot leave any
clothing in this box.

- Okay.
- Now, this right here...

- Yeah.
- Determines how fast

you should be able
to go through that box.

They're saying you should go
through this box

- in nine minutes.
- Nine minutes.

We're gonna put all
of these in here.

Okay.

So we wheel it over
to the table,

take it out the bag,
we open it up...

We put the sensor on the inside
on the crease.

Okay.

And that's it.

Let's fold it back up.

- Okay, let me see you.
- Okay.

All of the jeans
are the same way.

- Fold that over.
- Mm-hmm.

Put that in there.

Yes.

You're gonna get it.

Oh, no.

You got it? Okay.

- There you go.
- All right.

So we can hang it up
right here for now.

All right.

So they're saying you should go
through this box in nine minutes.

Nine minutes, okay.

And what I'm gonna do...

I'm gonna put this stuff up.

- Okay.
- It's 12:27.

Let's see how fast you can
get through that box.

Okay.

Take the inside...

outside...

inside...

going fast.

Inside...

I think Brett is slower
than a tortoise.

I wouldn't give him a snail.

I'd give him a tortoise.

- Okay.
- You have seven minutes left.

- Seven minutes.
- Yes.

- Am I gonna make it?
- Um, no.

Wait, Panya.
Ow.

- You can't mess it up.
- All right.

Then I have to come
behind you and fix it.

- Okay.
- So think about that, okay?

- Okay.
- Try not to do it so high.

- Okay, okay.
- Just do it a little bit...

Lower?

Brett is definitely
slowing me down.

I'm having to look
over his shoulder

to make sure he's doing it right

or putting the sensors
in the right place.

So I think Brett needs to
speed up the pace a little bit.

- Oof.
- Oh, you did it.

- Yay.
- High five.

Now let me check and see.

_

Oh.

So now what we're gonna do
is put this stuff up, okay?

- So I'm gonna give you half.
- All right.

I'm gonna show you
how to put these up.

Okay... who taught you
how to do this?

Um, I've only been here
for two and half months.

Got it.

So the lady who taught me
is no longer here anymore.

Oh, and there's... what, is there
a store manager, or...?

Yes, she is actually out now
on maternity leave.

So what we're doing is,
we're looking for skinny...

Average.

So here's skinny average.

Panya has
amazing intentions

to do a great job.

She was correcting me,

which I really liked,

because that meant to me,

Panya has a high standard.

Somebody messed up and put
that six up there.

Yeah.

- You could take it down.
- Okay.

And we'll fix it
and put it right here.

All right.

But when she said
the store manager

happened to be out
on leave right now,

the light bulb went off for me.

- This says four.
- It could... oh.

That goes down too.

- And this says eight.
- Eight?

Who did that?

They don't do the right thing.

What we're lacking is leadership

in terms of directing
Panya and the team

to excel.

Why did you start doing this?

Well, I had been out of work
for a while.

Yeah?

This is my first job
in, like, five years,

'cause my daughter was sick.

My oldest son had
to stay home and keep her.

Is your daughter okay now?

Yes, she's in remission now.
She had leukemia.

- I'ma get you some more hangers.
- Okay.

So my husband in the military,

and we were stationed
in Germany.

So we had to move back here,
because when my baby got sick,

we got a compassionate
reassignment.

- That was good, then, right?
- It was great.

- You needed that, right?
- Yes.

Did you ever think you'd marry
somebody in the military?

No, 'cause my father
was military,

and I thought I'd never do that.

It has its good days
and its bad days.

I mean, like,
he stays gone a lot.

He just got back from Kuwait.

But he's leaving again
for a year.

Oh, wow.

Is that scary?

And so... yes, it is.

It is.

The issue for me today

is not Panya.

She likes New York & Company,

and she likes to work.

We need people like that.

I'm focused on the leadership

while our store manager's
out on leave,

because without
great leadership,

nothing'll happen.

That's something I need
to deal with.

You remember how
to sensor the tops?

I think so.
What do... wheel it over?

So we wheel it over
to the table.

All right.

Today, we're in Virginia Beach,
Virginia.

And I'm gonna be working with
an assistant store manager,

one of the key roles
in our store.

- Hi.
- Hi.

- How are you?
- I'm looking for Eva.

- Hi I'm Eva, how are you doing?
- Eva!

We're gonna do a store opening.

Something I think
is one of the hardest things

we do in our stores

I wanna make sure
our process is efficient.

Because that's one way we can
improve profitability.

- Nice to finally meet you.
- Nice to meet you.

- How are you?
- I'm good.

- I'm the assistant manager here.
- Great.

Today, we'll be going
through some processes

to open the store...
You ready?

I've never done this,
so I'm nervous.

- That's okay.
- Okay.

- I'll get you through it.
- Got it.

My contestant is
very California.

I don't think he's somebody
that I would see

working at New York & Company.

I see Brett as more of a,
like, surfer type.

This is one of the things
we're gonna be doing today.

We're gonna be opening up
this register.

So now we're just
gonna count the money.

So basically, we just count it
just like one, two, three.

I usually count in fives,
which makes it easier for me.

- You want me to count ones?
- Sure.

Okay.

All right.

Brett is counting, like,
one... two... three...

four... five.

And you have to go
at a little bit faster pace.

Brett is on California time.

- And that is it.
- Okay.

So now we're about to do
these promo changes.

You ready?

- I guess.
- Don't be nervous.

- Okay, yes.
- Don't be nervous.

- You got this.
- All right, all right.

Come on. All right,
let's do these promo changes.

So basically,
what we're gonna do...

So, see 7th Ave signature fit?

- Four-inch shorts.
- Yes.

- We got to change it to $12.
- Yes.

So we're gonna come back here.

- This is our stock room.
- Wow.

This is where we hold everything.

So we have to find the $12 sign
up in here.

How do you find that?

We just got to look.

And is it a color?

We do have colors.

Finding the sign was just
a complete mess.

I want the same number, right?

Yup.

We, in our home office,

have made so many
different signs

and sign packages

that it's confusing

and hard to locate.

- There we go.
- Got it.

Bam... all right, so now we're
gonna go out here

and put these in.

- Okay.
- There you go.

So the Bermuda shorts...
So they're $16.99.

So we'll grab this
$16.99 sign.

- And there is that for that.
- Okay.

So basically, we want
to find $5 signs.

So it'll be back there
on that cart.

We got ten minutes
to store open,

so I need you to hurry up.

- Okay, okay.
- Fast.

I need you to hurry up.

Brett reminds me of a sloth.

He's just very slow,

and he's always just...

doing this.

So we need $19.99.

- Okay.
- Two of 'em.

They should be on the same cart.

- Okay, okay.
- Store opens in five minutes.

Hurry up.

It is clear

that changing promos
and signs in our store

is a process that
has to be fixed.

This is so hard to find.

And I can't... it's super heavy.

- Two minutes! Fast!
- Wow.

The amount of time
we're spending

changing prices
and finding signs

is taking away from doing
what we're here to do,

and that's make the customer
have a great experience

and sell some product.

- And that is it.
- Wow. Yay.

That took... that was a long time.

All right, so now what
we're gonna do is,

we're gonna go ahead and
get that gate opened up,

'cause we don't want to be late.

- Okay, that I can do.
- Right? 10:00.

We got to be open.

Put the key in...
Open, close.

If you want to open it... bam.

So what do you like to do
when you're not working?

I have kids.

Okay, how many kids do you have?

- Three.
- Wow.

- I have a 20-year-old.
- Wow.

- Yeah.
- Wow.

But I have an 18-year-old,
and I have a 13-year-old.

So they keep me busy
doing the mom thing.

Right, so what else
do you like to do?

Um, I love to roller-skate.

Where do you roller-skate?

At the roller rink.

Do they all skate with you?

My daughter does.

I'd love to see you skate.

I have my skates.
I keep 'em in my car.

You're not...
You're kidding.

No. We have a break, anyways.

So I'ma go grab my skates,
and then we can do this.

Oh, I can't wait.

I would never expect someone's
going to skate for me

or skate around, but it was
amazing seeing her.

When she was on the skates,
it was like, wow.

That was great.

Where are we?

We're in the hallway
of the mall.

Oh, okay.

That's so cool.

Yeah, this is what makes me fun.

- That is really, really fun.
- Yeah.

And your daughter
does it with you?

Yup, she has her own too.

And you have, you said,
three kids?

Three, yup.

Do you raise them yourself?

Yes, I've been married
for two years.

But before that, I had...
All three of them

got raised on my own.

And retail was my way
to raise my family.

Wow, that's hard.

And there were struggles.

But we made it.

- And they're good kids.
- That's amazing.

Like, my little one...
He wants to be, like,

a aerospace engineer.

He already, like, picked out...

He picked out two schools,

which makes me glad.

One of them is too expensive,

so he picked out another one,
'cause I couldn't afford it.

Hearing about
my employees' lives

and their children
and their parents

made me think about
how dedicated my dad was

when my parents divorced.

There was such
a connection there.

You wouldn't think I've been
through what I've been through.

No, no.

But, you know, I take it
at, like one day at a time.

And I'm, like, okay.
It... it'll get better.

But...

So what do you have to do?
To become a manager?

I'm just gonna work my way up.

I'm just gonna work so hard

till I get to where
I want to be.

Eva is really
the type of person

that I want in the brand.

She is passionate.

She represents the brand well.

She embodies somebody
we want to keep.

We have a role for Eva
in our company.

We just need to give her
that path and that development.

Well, our break's over,

so we got to get back
to our orders, all right?

- Let's go.
- Okay.

Coming up, the boss
reveals his true identity.

- I'm Brett.
- Oh, my God, no, you're not.

What?

And changes
their lives forever.

This don't happen to me.

It's happening.

My time undercover
has ended.

And now it's time
to get back to work

as the CEO
of New York & Company.

Working on the front lines
with our employees,

I discovered more than
I ever thought I would.

I'm bringing the employees
to New York City

to our flagship store

so that I can reveal
my true identity

and to reward them.

- Hey, Anthony.
- Hello, there, how are you?

- Good, how are you?
- I'm good.

Tell me about Brett.

He needed a little
bit of guidance.

Now, do I look familiar?

Not necessarily, no.

You kind of look
like Brett.

Are you Brett?

I'm Brett.

Oh, my God, no, you're not.

And I'm also Greg Scott,
the CEO of New York & Company.

What?

Have you ever heard of the show

Undercover Boss?

- Yeah.
- You're on it.

- This is ridiculous.
- No, you're on it right now.

This don't happen to me.
Okay.

Panya, you were so poised

and in control of the situation.

And I said, "Okay, Panya
knows what's going on"

- That was impressive to me.
- Okay.

But unfortunately,

I thought the store
looked pretty rough.

It did, yes.

Somebody messed up
and put that six up there.

- Yeah.
- You can take it down.

- Okay.
- And we'll fix it.

When I got there,
it was very unorganized,

and I almost quit, like, twice.

- Really?
- Yes.

Because I asked,
"Where's your manager"

And what did you say?

She's on maternity leave.

And I want to make sure
we have...

Somebody have to be in there.

- A plan...
- Exactly.

To keep the store running

like New York & Company
needs to be running,

because people have to go out
on maternity leave.

- Exactly.
- You know?

So I will personally make sure

that store has a new
leadership team in place

and it gets organized,
so please don't quit.

- Okay.
- We went to the cartons.

Like, that seemed
to take a long time.

That certainly do.

I was thinking we should

sensor the product
in the factory.

I think that's great.

Then all you have to do
is take it out of the box,

hang it up, and put it out.

- Yes.
- That's easy.

Yes, yes.

I think that is a big fix for me

and the company.

Okay.

So, but when you told me
about your story,

you know, the first thing was

the military background.

- Yes.
- I mean, you grew up military.

Grew up military.

And you married military.

Yes.

So I'm gonna make a donation

in your name to
Our Military Kids for $5,000.

- Good.
- Yes.

This organization
provides support

to kids in military families,

and it's a great organization.

That's great.
They need that, yeah.

- They do, right?
- Yes.

That's great.

And your daughter's story...

Obviously, that was,

- I'm betting, incredibly hard.
- Yes.

And you were like,
"We're gonna get through this"

Oh, yeah.

So one of the things
we're gonna do is

give a $5,000 donation
to St. Jude...

- Oh, good, yeah.
- In your name.

Yes, I love St. Jude.
Thank you.

And then finally,
for helping the company,

I'm gonna give you $20,000.

Shut up.

- Are you serious?
- I'm serious.

This don't happen to me.
Okay.

It's happening.

Thank you.
I got to give you a hug.

I got to.
Thank you so much.

I'm so overwhelmed.

Oh, God.

I feel like I'm gonna pass out.
It just feels so...

I never had this much money
at one time

in my life.

You're awesome.

We have to send
three kids to college,

and they're going to college.

So... this is a lot.

So, Amber, I loved
working with you.

- Oh, thank you.
- Loved it.

The big thing that you taught me
is about,

"Well, some people think this
is a store for old people"

Oh, I hate that.

- We rarely have younger girls come in.
- Okay.

They all think that
it's an old lady store.

Because of what you know
about our customer,

and how to continue to track, like,
the twentysomethings as well,

I'm gonna have you come
to our home office

to help them address
this younger consumer.

Oh, my gosh.
That's insane.

Because I respect your opinion,

and any other thing
that you can think of

that can help us from
a marketing perspective,

I really want to hear
that feedback as well.

- Thank you. That means a lot.
- It was super valid.

And we're gonna give you
a consulting fee

of $5,000 for that.

Oh, my God, no.

- You don't have to do that.
- We're doing it.

Oh, my gosh.

That's really...
That's awesome.

So, you know, when you talked
about your daughter, right?

And then you talked
about your fiancé.

And you had to put
the wedding on hold,

so I'm gonna give you $40,000.

Okay.

For what?

For what you want to do with it.

Oh, my God...

I can move out
of my mom's house.

- Exactly.
- Oh, my God.

- So...
- Oh, my gosh.

This is extremely
life-changing.

It is definitely gonna
jump-start everything for me.

The coming in for the buyers...

It's... it means a lot,

because I'm gonna be able
to make an impact,

and it's... it's crazy.

Anthony, what I loved
about you, really,

was, like, that you were
bringing a sense of style

- and fashion to the store.
- Oh, thank you.

I'm wearing some
of the clothing.

- Oh, you are?
- Yes.

I do try to wear some
of the clothing while I'm here.

I would, because
people will see it...

- Yes, exactly.
- And go, "Okay."

I had, like, great experience

learning about coupons,
the tablet,

and the male dress code.

I mean, think how many things

- that we went through.
- Yeah.

You know, we talk a lot
about coupons.

Yes, I feel like that's
a very big

miscommunication between customers
and associates.

But meeting with you,

I know I need to work
on it even harder,

and we're gonna simplify it
as fast as we can.

- That's so great.
- Yes.

That's so... thank you.

The other thing which was
really interesting is,

the company has just spent
a lot of money

on our new POS tablets.

Yes.

And we talked about
that tablet...

And how, like,
no one uses it.

Yeah, yeah.

For me, it said

we need to do a lot better training...

Yes.

Or education on what
do we do with that?

Yes.

And then the other thing
that was really interesting...

We spent time talking about
the dress code for men.

Yes.

I think you're right...
We probably have not given men

the same consideration
that we have for women

in terms of the dress code.

- Quickly, we can change that.
- That's awesome.

Oh, my God.

- Thank you.
- For sure.

We talked about, like,
what you really want to do.

- I would love to go to FIT.
- So,

because you have such
a passion for design,

I want you to spend
a couple days

with our dress designer
here in New York City,

all expenses paid,

and at the same time,

I want to give you $20,000

for your future education
in design.

You're joking.

Okay, I'm crying.

You're kidding me.

You were talking about

looking for a place
for your grandmother.

I want to give you $40,000

to get that apartment or place
for you and your grandmother

for a couple years.

So...

Thank you.

That's, like, all I want,

because I just want to make sure
that she's always taken care of.

So thank you for that.

Like, I'm so happy, and, like,

overwhelmed with emotion,
as you can see.

Before meeting Greg
and this experience

and all that, it wasn't really
in the stars for me

to really go to fashion school.

But now, with this opportunity,

the sky is the limit.

Eva, you're so caring.

You're nurturing.

- You knew what to do.
- Mm-hmm.

And you were trying to make it
easy for Brett.

Yeah.

So we need... they need
to say $19.99.

- Okay.
- Two of 'em.

They should be in the same...
On the same cart.

Okay.

- A lot of things I need to fix.
- Mm-hmm.

And it started with the promos.

Yes.

It's very overwhelming.

I need to make the promo tool

so much easier.

Yes.

It could be so much simpler.

For you to spend your time
having to find everything

and locate everything.
I was like,

"I can fix this quickly""

And then the next thing...
That sign box.

Yes.

You couldn't find anything.

I was freaking out back there,

like, "Oh, my gosh,
I cannot find the sign".

And I couldn't barely
find anything either.

I don't want someone like you

having to spend
half your morning...

finding a sign.

I sent an email right after that
that said,

"I want these ten people
to go to a store

"and figure out how we're gonna
clean those sign boxes up quickly."

Mm-hmm.

Because of your passion

and what you talked to me about,
raising the three kids,

I mean...

I think it spoke

to a lot of strength.

- It did.
- And it said,

how do I keep doing a better job

for the company,
and we get our stores right,

so I can keep people like you
employed, quite frankly?

And what we're gonna is make
sure that you're trained

to become that store manager.

I want you to be a store
manager for us,

'cause you have that passion.

Thank you so much.

Getting back to what you've done,

you've raised your kids.

- Yeah.
- Amazing.

They are.

And you said something about
your youngest wants to go to...

- Aerospace engineering.
- Aerospace engineering?

He tries so hard.

I and New York & Company are
gonna give you $70,000

to do that.

Oh.

Thank you so much.

You so deserve it...

you so deserve it, you know?

I can't believe
this is happening.

I feel like I just
won the lottery.

It just means so much.

You know, my kids have
had a rough road, and...

I never thought something like
this would happen to me.

Opportunities are endless.

And you just...
you never know.

Sync and correction by ~LittleDuck~
www.MY-SUBS.com