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Since the
premiere of Undercover Boss,

more than 60 bosses have
given away nearly $6 million...

I have a check for $250,000.

Oh, my God.

...And implemented sweeping,

company-wide changes...

As a company, we're actually
gonna restore the 401.

It's a million-dollar expense.

...To benefit the lives
of more than 40 million employees.

Whoo!

Some people... I just wanna punch
them in the face sometimes.

But not everyone
deserved to be rewarded.

Someone's not saying something.

Welcome to Moe's!

I've had one minute of training.

If you can't do it,
then you can't do it.

I know how to grow
some really good weed,

if you're really interested.

I'm talking, and you come back here.

"I need dipping. I need dipping."

Y'all better chill.

Tonight, the latest boss

to infiltrate the frontlines

is also the youngest
in Undercover Boss history.

Oh, my God.

Amit, where did you go?

Amit Kleinberger is the CEO

and co-owner of Menchie's Frozen Yogurt.

Hi, how you doing? Welcome to Menchie's.

By going undercover...

- I'm Alan.
- All right. Nice to meet you.

- How you doing today?
- Pleasure meeting you.

I'm feeling great. How are you?

This former
Israeli military commander

tracks down the employees

who keep this company marching forward.

I mean, if you wanna be rude,
I guess that could be a twist.

What happens
when this by-the-book boss

finds a weak link
in the chain of command?

I feel like pretty people
shouldn't have to do anything.

Do you train new team members?

Yeah, but I don't really give a [...].

Find out
next on Undercover Boss.

Undercover Boss 5x05 - Menchie's
Original air date October 25, 2013

Sync and corrections by atrn97g
for www.MY-SUBS.com

Have a smiley day.

Based in Encino, California,

Menchie's is the largest
self-serve frozen yogurt chain

in the world.

With stores in 35 states
and 8 countries,

this dessert dynasty

sells more that 30 million cups
of yogurt a year.

The cookie dough ones are the best, huh?

Leading this
$174-million operation...

- Good morning, Amit.
- How are ya?

...And its 4,000 employees is one man.

My name is Amit Kleinberger.

I am 33 years old, and I am the CEO

and one of the owners
of Menchie's Frozen Yogurt.

Hi, guys. Welcome to Menchie's.

When you walk
into one of our stores,

your mixing experience really begins.

You can take over
40 different yogurt flavors,

top it off with
some fresh fruit, some candy,

and enjoy a smiley experience.

In the past five years, we have grown

from 1 store to 337 stores.

And we manufacture per year

over 1.8 million gallons
of frozen yogurt.

In the next two years, we'll be breaking

the $1/4-billion barrier.

And we believe that by the year of 2020,

we will have 2,000 stores

and serve over $1 billion
of frozen yogurt worldwide.

We believe that in order
to fulfill our vision,

we need as many stores as possible.

I was born in Jerusalem,
in the capital of Israel.

I have two brothers,
so we were a family of five.

I started my first job when I was 13,

and I took liking to businesses
since my early childhood.

And then I enlisted at the age of 18

to the Israeli Defense Force

and served in an infantry combat unit.

I had the privilege of leading soldiers

into difficult situations.

When I was 20,

a terrorist hijacked a bus

and ran the group
I was leading from behind us.

I woke up later in that day
in the hospital.

Luckily, I was able
to survive the incident,

but post my injury,

did not return to active duty.

And I moved to Los Angeles

with a few thousand dollars
in my pocket,

and I started my first business.

With a lot of hard work
and determination,

I saved to open my first store

and then the other companies that I own

and then enough capital
to open frozen yogurt stores.

I remember when I watched
The Secret Of My Success

with Michael J. Fox, I told myself,

"I will do everything
that I can to make that happen,"

and I did.

By the age of 22,
I bought my first Mercedes.

And by the time I turned 24,

I bought my first house and got married.

After achieving those goals,

I challenged myself to build something

that can become a global leader.

Hey, guys.

- Hi, Karen.
- Hi. - Hello.

People take me seriously because
they know that I know what I do.

So we've got a couple bananas.

We're going for more white than green.

My leadership
style is know your stuff

and execute.

Don't be a bystander.

This one is not as ripe.

I always believed in being number one.

Number two is great.

Number one is always better.

My life outside of my business is

learning more about what makes
other businesses work.

What is our schedule tomorrow morning?

We have a call
starting off at 7:45.

The sacrifices I've made for my business

are more time with my family.

Hi, guys. Hi, buddy.

Hey, Car.

I met my wife Carrie ten years ago.

And I've been married
to her for eight years.

I do not have children yet,

but we have a dog that keeps us busy.

You like it?

Here, come here.

Carrie and I live a busy lifestyle.

I, most of the day, work.

And Carrie... she's at the gym
and with her friends.

Buddy, toy's gone.

And we pass by,
and we share a few moments,

but for us, it's just as much
as other people share.

I'm actually gonna go
back to the office tonight.

Hey, the next time
you take six days off,

- maybe we could go on a vacation.
- Sure.

Where do you wanna go?

Wherever we have
the most amount of stores.

Are you ready?

We sold last year in excess

of 30 million cups of frozen yogurt.

That's the look.

I am going undercover
to see what we can do better

for us to achieve our vision
of becoming a global leader.

While undercover,
I'll be posing as Alan Stein,

an aspiring entrepreneur

originally
from Johannesburg, South Africa.

My employees will be thinking

they are on a hosted reality show

where aspiring entrepreneurs
compete to win money

to start up their own business.

They have no idea this is
actually Undercover Boss.

Too big.

What do you think?

Oh, my God.

I... I...

- You like my hair?
- You look...

so young.

Oh, my God.

Amit, where did you go?

I love my mole.

I know.

You have no facial hair.

And I haven't seen you without a suit

in so long.

In the next few years,

we'll be doubling our size,

and we will become the next
McDonald's of our category.

I'm gonna miss you.

I'll be in touch.

And I'm looking forward
to seeing the changes

that we need to make in our stores

to move to that next level.

- Good luck.
- We'll talk soon.

I'm here today in Seattle, Washington,

and I'm going to be shadowing
a shift lead as a team member.

How you doing? Welcome to Menchie's.

A shift lead is really the person

that sets the tone
for the shift altogether.

They're in charge of running
the back of house,

front of house,
and they're really the ones

who are the ambassadors
of making people smile.

Good morning. I'm looking for Dylan.

- That's me. Nice to meet you.
- Hi.

- I'm Alan.
- All right. Nice to meet you.

- How are you doing today?
- I'm feeling great.

- How are you?
- Okay, all right.

I need you to button up all this.

And for your pants,

we usually carry,
like, blue denim jeans.

Button up that... up a little.

- Okay.
- Up one. Thank you.

When Alan first walked in,

he didn't have no expression
on his face.

That's what kind of threw me off.

This is an expression type of job.

We gotta keep it smiling all the time.

When he didn't have no expression

and didn't show any expression,
it kind of scared me.

I was like, oh, wow.

So we're gonna go right into it.

So your hands will get dirty today.

Throughout our day,
we'll be cleaning up this.

So, like, yogurt like this,
we'll clean that on up.

Make them all look all nice and clean.

Fast pace, fast pace.

And another thing is...

we keep these...
we push these all the way up

'cause sometimes some of the customers

leave 'em halfway lifted like that,

and if there's any excess yogurt,

you're gonna go like this.

See how we got excess yogurt?

And once again, fast, fast, fast.

There we go.

Wipe in there, wipe this off,

and this is a big thing.

We always try to keep
this full and fresh

and keep it full of stuff, you know?

Hi, how you doing? Welcome to Menchie's.

- Hey, you hear how he said
"welcome to Menchie's"? - Yes.

He's one of our key players too

because they greet the customer.

They say, "hi, welcome to Menchie's."

- See this lady right here...
- Hi, welcome to Menchie's.

One thing about it,

make your voice loud enough,

so these people that are coming in...

make it loud enough,
so they can hear 'em.

Hi, welcome to Menchie's.

Say it with a little bit
more enthusiasm.

You know, like you like your job.

Alan's energy could have been
way, way better.

Welcome to Menchie's.

There you go.

He's dull. Dull.

He doesn't have,
like, a lot of charisma.

So, you know, I already taught
you how to do the job.

So what you gotta do is do the job now.

There you go.

Alan was frantic today.

I told him,
"you've gotta be fast about it,"

but he looked like he had the jitters.

He's just a little fast
and jittery, you know?

Put the lids on there

and put your name, date, and time on it.

So when we come to pick 'em up,

we can see when it was made
and who made it.

Dylan, how long you been working here?

Probably, like, a year
and, like, six months now.

Do you like it?

Yeah, I'm here for this long.

Pay's not that great,

but I enjoy my job.

So you plan on
staying here in this place?

Uh, you know,

I don't plan on being here forever.

I have my own dreams
and goals, you know?

What do you wanna do?

I want to become a dental hygienist.

I can relate to Dylan and his dreams.

I remember myself in his age.

I wanted to conquer the world.

I went to school to become
a dental assistant,

and just right now, nobody wanna
hire me in the dental field

because I don't have enough experience.

Why don't you go back to school?

You know, I got a daughter and stuff,

so in due time, I'll go back,

but everything revolves around money.

I wanna become a manager.

It's always a goal.

So if you always have a goal,
you keep progressing,

keep moving on in life.

I was touched
by him being so young at 23

and taking care of his daughter.

Just keep it moving,
keep moving, keep progressing.

Dylan's doing a great job.

In his young age,

he has innate leadership
attributes and qualities.

His team seems to respect him.

The store runs well.

He's an asset.

We need a thousand strong guys like him.

- Let's go back out and do our job.
- Okay.

I feel like pretty people
shouldn't have to do anything.

Amit works with an
employee with an attitude problem.

I'm just really good
at telling people what to do.

So I don't really give a [...].

And later...

this undercover boss
goes deeper than he expected.

So today, I'm in
Bonney Lake, Washington,

and I'll be shadowing
another shift lead.

This is a strong market
for us with importance,

and we've expanded quite rapidly.

I wanna see if our consistent
"we make you smile" philosophy

comes to life in this store.

And that's what our shift
leaders know how to do best.

Hi, good morning.

- Hi!
- I'm looking for Drew.

Yep. That's me.

Hi, I'm Alan.

- Hi!
- Pleasure meeting you.

- How are you?
- Good. How about you?

- Doing great.
- Ready to work?

Absolutely.

All right, so, um...

someone walks in the door,
greet 'em right away.

You know, "hi, welcome to Menchie's."

"How you doing today," whatever.

There's always, like,
something to be done.

If there's not a line or someone
that needs to be rung up,

just, you know, wipe tables.

Yeah, that's pretty much what I do.

So she's ready.

Go ahead and put it on the scale.

Um, $3.73.

All right, so then, 20.

- Here you go.
- Thank you.

All right. Have a good day.

You too. Thank you.

So just always smiley, happy.

I mean, if you wanna be rude,

I guess that could be a twist,

but, I mean, I wouldn't recommend it.

- Okay.
- Um...

Talking to Alan is like talking
to the yogurt machine,

but I'm pretty sure

I'd have better conversations
with a machine.

So, um, like, this right here

because nobody is, like, in here,

I would sweep that up.

- Okay.
- You can do it.

Okay.

The toppings area is where it gets...

- To be swept?
- Cray.

Yeah.

I don't wanna have to work.

I'm working the front of the house.

I'm cleaning tables,

cleaning the machines
from the front, the drip trays.

Just taking care of the front of house.

And Drew is not really

walking me through the steps
and explaining.

Throw that stuff in that.

Cardboard?

Duh.

She's more expecting me
to pick up clues and hints

of what she's trying to communicate.

Okay.

Okay.

This is not how I envision

training of a new team member
in our organization.

Tie my shoe.

Please? I have chocolate on my hand.

Thanks, friend.

All right, so a lot
of what we do is fruit.

- All day every day.
- Okay.

So I don't do mangoes.

So the slicey thing's over there.

I'd love for you to show me

exactly how you want me to do one,

so I can do one exactly
the way you want me to do it.

Okay.

Why am I doing this?

I'm just gonna start calling you Jeeves.

Jeeves, get the slicer.

- Okay, no problem.
- I don't have to do anything.

- Getting the slicer.
- Okay, Jeeves.

- So take this.
- Uh-huh.

Cut off each end.

Okay.

- And peel away.
- Okay.

So is there any particular way to do it?

- Peel as quick as you can.
- Mm-hmm.

And yeah.

He's asking me a million questions.

Why are you asking me
all these questions?

We're not on a date.

- So these look fresh.
- Yeah.

You were right.

Everything here just comes like this?

Yep.

Like, just cut the mangoes.

Just do what I'm telling you
to do, Jeeves.

- Really?
- I feel like pretty people

shouldn't have to do anything.

Pretty people should not do anything?

- Yeah. I plan to...
- Okay.

marry a plastic surgeon
and not have to do anything.

- You want to marry a plastic surgeon?
- Yeah.

I just work here because I like money

and I have expensive taste
and I need things.

- Like tanning.
- Tanning?

Yep, I do both spray tanning

and bed tanning.

"Tanorexic."

That's what I call it.

- "Tanorexic"?
- Yep.

I like to say "melanoma or bust."

May or may not be superficial.

I don't really give a [...].

Listen.

Do you train new team members?

Yeah.

So what you're doing with me right now,

is it something you do by yourself

to other team members or no?

Yeah.

I'm just really good
at telling people what to do.

- So...
- Okay.

- I guess that's how I got here.
- And you're a shift lead, right?

- Yep.
- Got it.

As I'm starting right now
to get to know Drew better,

I am getting concerned.

He keeps asking me a million questions.

I'm like, "just do
what I tell you to do."

If this is how they do regular training,

I do have concerns.

He's like, "oh, so you're good
at bossing people around?"

- I was like, "yes."
- Yeah.

Yeah, I am.

I'm a professional, actually.

Get it right.

With a team member like Drew,

I'm thinking, what should I do with her?

She does not embody
the values that I stand upon.

Drew, I'm done with the mangoes.

All right, one second.

I'm gonna need to see what Drew's future

in this location will be

and this location in general,

what we need to do to bring
the level to where it should be.

Screw this. I ain't got time for that.

Today I'll be working as a team member

in our El Paso location.

El Paso is a growing market for us.

It's important as we grow
to do it right.

This is my number one performing
store in the state of Texas,

and I'd like to see what makes
this store so successful.

- Good morning. Jennifer?
- Hi!

- Yes.
- Hi, how are you?

- I'm Alan.
- Jenni. Nice to meet you.

- How are you today?
- Pleasure meeting...

- I'm great, how are you?
- Welcome to Menchie's!

Thank you.

- Do you wanna know what we're doing today?
- What are we doing?

We're gonna have a kids' party.

- Are you excited?
- Okay. Very excited.

So it's our duty to keep them
having fun, okay?

Perfect.

If you're at Menchie's,
you have to be excited.

- I'm pumped.
- Okay. Awesome.

I'm thinking to myself,

am I gonna be able to keep up with her?

This girl has more energy
than I've seen in a long time.

So we're gonna do balloons today.

So we blow it like this.

And just be careful
because it blows out weirdly.

You just don't wanna get 'em,
like, too big.

- Okay. All right.
- Now...

Ooh. And then you push, like, upward.

Got it.

Ooh, oh. I think that's too big.

You can do this.

Hi. Welcome to Menchie's.

Try it!

It's okay, it's okay.

You have to suck the helium.

You have to be fun.

You have to be not shy today.

- You want me to suck... you want me
to suck the helium? - You have to.

Alan! Alan!

That's as much as I'm going to suck.

No!

- Hey, that... my voice sounded...
- Yay!

Alan was being a party pooper
with the helium.

You know, I'm grateful
for the opportunity

that he actually even did it
and he actually had fun.

- Oh?
- So, Jen, when they just arrive,

- what do you wanna... want me to do?
- You have to be so excited.

Okay, let's... let's practice.

Welcome to Menchie's.

Hey, guys, welcome to Menchie's.

But don't... don't look stiff.

Don't look like you're like,
"welcome to Menchie's,"

you have to be like, "hey, guys."

- "Welcome to Menchie's."
- Hey, guys.

- Welcome to Menchie's.
- There you go.

- All right, all right.
- That sounds good.

- We're good.
- That sounds good.

So when they're coming in, what's next?

We'll be like, " hey, you know,"

"we have presents for you guys."

We have games.

You guys will meet Menchie's today.

When are they having yogurt?

After we tell 'em what we're
gonna be doing.

Oh, there they come.

- Are you ready for this?
- All right, all right.

Let's go, let's go.

Let's do this.

Hey, guys!

Welcome to Menchie's.

- Hello, hello.
- How are you?

So Alan's gonna tell you

what we're gonna be doing today.

Alan?

So we're gonna have some games today.

We're gonna have a lot of fun.

We have... we're gonna have some...
who wants yogurt?

- Me!
- All right.

Go for it.

Alan did really swell with the kids.

I thought he was gonna do a little...

a little less energy,
but he actually surprised me.

Okay, awesome.

Do you wanna dress up as Menchie?

Okay, so it's, like, a shirt,

- pants, shoes, and gloves.
- Yes.

I'm happy to.

Awesome. Okay.

Okay, you guys ready to meet Menchie?

Yeah!

Okay.

Menchie! Menchie!

Who wants to dance with Menchie,
and they'll get a prize?

- Me!
- You, little one.

Okay.

You ready?

Yeah.

Yeah. You have to dance, girl.

You have to beat him
in order to get a prize.

Oh!

I'm sorry.

Alan in the Menchie costume,

he was kinda awkward.

Oh!

And he kept hitting
the girl in the face.

I was like, "ooh, Alan."

"I don't think you should be doing that."

"That's really bad."

Do the Gangnam Style.

Menchie, do the Gangnam Style.

Yeah!

I don't think Alan has rhythm.

Let's just say that his dance
moves were a little stiff.

Come on, Menchie, do the worm.

Do the worm.

The worm wasn't...
he kept going like this.

It looked like he was swimming.

Ooh, ooh!

And he kept doing this movement.

So it looked like he kinda
wanted to go to the restroom,

and I was like,
"oh, my God. This is so bad."

Do the pointing man, guys.

But there's always room for improvement,

so he might even surprise me.

He might be managing
a Menchie's one day.

You never know.

Did Menchie do good today?

Yes!

Awesome. Okay, let's say bye to Menchie.

Bye, Menchie!

Did you enjoy it?

You know, the... not only it's fun,

the kids are... they like it.

- They really enjoyed it.
- They have a good time with it.

And you are a...
you're a great party host.

Thank you.

Good job.

- So...
- I'm so proud of you.

Okay, so now we're gonna clean up...

- Let's go.
- The mess.

Those kids are awesome.

Those kids are awesome?

Hey, guys, how are you?

Hello.

Thank you guys
for everything you do for us.

We are honored to have you here.

I was in the military when I was 18,

and seeing these guys, it just
reminded me of my service.

How about I buy
everybody's yogurt today?

For you guys?

How you guys feel about that?

If you so feel inclined.

I would love to.

I was a little nervous
about blowing my cover,

but I wanted to show them
some sort of gratitude

for all they do.

The smallest thing I can do for them

is at least buying them
a cup of frozen yogurt.

- Have a great day.
- All right, thank you.

- We appreciate it.
- You did become a Mench today, Alan.

I'm so proud of you.
What you just did right now,

- that's what being a Mench is all about.
- That's going the extra smile.

That's going the extra smile.

Seeing Alan do that for
the military men, it hit home.

I think that was, like,
the greatest thing

that Alan could have done today.

I'm an army brat.

My dad's a fort bliss,
like, osha officer.

When I was a baby, my dad wasn't around,

so my grandma and my mom
were always around.

You don't see him...
now, what's his name?

- Ronald.
- Ronald?

And you don't see him often?

No, not as much as I wanted to.

- You miss him.
- Yes.

You have a lot of respect
for what he did in the military.

Mm-hmm.

It takes a lot of guts.

- Sorry.
- It's okay.

It takes a lot of guts to become...

like, be in the army
and fight for your country.

Not a lot of people find
the respect towards them,

and it's hard.

So I never take a day for granted

'cause I nev...
they showed me not to ever...

take a day for granted.

'Cause, like, my dad always knew that.

Ronald is a good guy.

Yeah, Ronald is a great guy.

You're pretty mature for your age.

Where do you think
your maturity comes from?

Um, my parents.

I mean, I had to, like, grow up,

and I had a really bad,
like, adolescence.

- Why?
- This is...

rebellion and I rebelled really bad,

and now, I'm, like,
taking it for granted,

but it makes me feel like i wanna change

that person that I used to be, you know?

It's just, like, a couple years ago.

So now I have to mature,
and now I have to show them,

like, this is the daughter
you wanna have.

What are you gonna do
to make it up to them?

Go to college and pay for it myself.

I wanna be a teacher one day.

What grade you wanna teach?

First. I love kids.

Jennifer cares about the world.

If I was a first-grader, I'd
like Jennifer to be my teacher.

And I wanna, you know,
transfer to Menchie's

when I'm over there.

- There's one close to...
- Yeah.

- to Arlington?
- I mean, it's, like, 40 minutes away.

But I'd still make that trip.

Getting away from my suit and tie

and doing different things
this week was fun.

It had opened my mind to new angles

and new aspects of my business
and life in general.

And seeing kids in the store
made me feel good

and it only strengthened
my thoughts about...

me starting my family pretty soon.

I hope this glove
doesn't have any holes.

Amit goes where
no boss has gone before.

- Up here, right?
- Yes.

All right.

And later...

he experiences an Undercover Boss first.

- Good morning, Amit.
- How are you?

Amit Kleinberger,

the CEO and co-owner
of Menchie's Frozen Yogurt,

is a boss undercover in his own company.

I need you to button up all of this.

His employees think he's
a contestant on a reality show,

hoping to win money
to start his own business.

Oh!

Jeeves, get the slicer.

After finding one
bad apple in the bunch...

I feel like pretty people
shouldn't have to do anything.

...His journey continues.

Today I'm at our farm
in Moreno Valley, California,

that makes all the milk
in our frozen yogurt worldwide.

I'm coming to the end of my journey.

And I'm here today undercover

because this is
the most important ingredient

that goes into our frozen yogurt,

and I wanna see really
how it's being made.

As we gear up to doubling in size

within the next three years,

it's important for me to see
if this farm is capable

to supply all the milk I need.

Today, I'll be shadowing a herdsman.

I do not have a lot
of experience on a farm,

and I'm looking forward
to learning today

from the herdsman who's gonna teach me.

- Hello, there.
- Francisco?

Hey, how you doing?
Yeah. That's my name.

Hi, I'm Alan. Pleasure meeting you.

How are you?

Thank you.

I'm ready for action.
What have we got today?

All righty.

Okay.

I see it right here.

Why is it not grabbing to it?

Got it.

How long does it...
does it take to drain?

I have no doubt that the milk we use

is the best quality
you can find in the marketplace.

To get these cows healthy,
happy, and smiling is hard work.

- Sounds great.
- Okay.

Have I stick my hand
in a cow's butt before?

Today will be my first time.

- I'm looking forward to it.
- Okay.

Okay.

Okay.

Okay.

Okay.

I'm not really believing

my hand is going to be inside
a cow in just a few seconds.

Okay.

Okay

I hope this glove doesn't have any holes.

I wanna be as gentle as I can be.

All right.

- Right? Right?
- Yes. Correct.

All right. You're gonna feel all kinds

of warm stuff in there.

Okay.

- I'm massaging it.
- All right.

It's closing on me.

I can feel she's not
enjoying it, but it's okay.

Francisco's describing to me
what I'm looking for.

And the best description would be:

one big bucket of...

- You want me to take it out?
- Yeah. Please.

- Just for a second.
- Okay.

I'm not really believing

that I'm doing this right now,

but we did what we needed to do

to make sure that the cows
are happy and healthy.

Do they like you, Francisco?

I had a big smile on my face
when Francisco was telling me

how much he loves these cows

and how much they're a part of his life.

So, Francisco, where's your family?

So all your kids are in school?

Yeah. Yeah.

Francisco is great.
He's just a special guy.

She's having... whoa.

She's gonna have it by herself?

That's what we're here for.

I hope that he's not expecting
me to deliver this baby.

Okay.

Okay.

It's gonna be okay with me
putting my hand?

Yeah.

You know, like, when the humans...

- Yeah?
- they do an ultrasound,

and you see all those things.

Well, now you're having the chance...

Am I feeling the nose?

Is this the face?

Yes, it is.

Oh.

- Yeah.
- All right. I'm feeling the face?

That's how you expect the cows...

the baby cows to come.

Okay, so we're gonna help her a bit?

Yeah, we're gonna help her a little bit.

Francisco is taking a device,
and he tells me,

"we're gonna... we're gonna
pull this cow out."

- Continue?
- Yeah.

All of a sudden, the face
of this cow is looking at me.

I'm in awe.

Yes.

There it is.

It's a boy.

He's amazing.

So...

I'd like to call him Alan.

All righty.

If I could take little Alan with me,

I would probably raise him
in my backyard,

but I don't think I'll do half
of a good job as Francisco.

So I'm gonna keep Alan here behind.

Look at them, Francisco.

Yeah.

Like mother, like son.

Look at them.

She knew right away
that this is her son.

So, Francisco, when's
the last time you saw your kids?

So you'll drive to see him?

24 years.

Francisco, you're an amazing person.

I'm pretty inspired right now.

Francisco is working for his family.

That's a special thing.
The world needs more Franciscos.

And I can't be more proud to know

that the milk we use comes
from the hands of Francisco.

My favorite thing today

was helping give birth to little Alan.

Giving life on this farm showed me

that there are more important things

than just sitting at my desk.

This is a memory that I will carry

for the rest of my life.

- All righty.
- Francisco, you're a good person.

The employees
think they're going to decide

whether or not Amit deserves
money to start his own business.

How will they react

when the boss reveals his true identity?

I am the CEO of Menchie's.

Oh!

Oh, my God!

My week undercover
has finally come to an end.

I'm at Ventura Farms
in Southern California.

All of the people
that I have worked with

think they have been called here

to give feedback on whether or not

I deserve to win the money
to start my own business.

They have no idea
why they are really here.

Hi.

Oh, hi. Oh, my goodness.

So how was Alan this week?

Alan was not my favorite.

He didn't really listen to me.

He was a little bit all over the place.

You look... oh, my God.

You recognize me, Dylan?

Who do you think I am?

I think you're Alan, by the voice.

But I'm no longer Alan.

Okay. Uh, how is that?

My name is Amit Kleinberger.

and I'm the CEO of Menchie's.

Oh! All right.

Oh. Snap.

Okay.

You look so different.

Drew, working with you this week...

you were by far the only shift

that I left the store thinking,

"where did I go wrong with my business?"

You showed me little to no respect

while working with you.

As you were calling me Jeeves,
your butler.

That was just a joke.

Jeeves, get the slicer.

I left the store thinking whether or not

you should continue
staying with our team.

But you know, Drew...

Hmm?

I don't give up on people that easy.

I will let you stay with us,

but I need you to raise your standards.

Drew, I'd like to send you
to train and mentor

with some of our best
shift leaders in the country.

And they can help you see what we expect

from our shift leaders.

Is that something that
you'd be interested in doing?

Yeah. Definitely.

While I'm at Menchie's, yeah,
I wanna do my best.

I look forward to hearing from you.

I will follow up with you.

All right.

I feel really lucky
about the whole thing.

It's given me a bit of a wake-up call,

just in the sense that, yeah,
I probably should, like,

get my [...] together
and, like, be an adult.

I'll get there.

Dylan.

You reflect what I'd like to see
in every shift leader.

All right.

You see this lady right here?

Hi, welcome to Menchie's.

Say it with a little bit
more enthusiasm,

like you like your job.

I left the store that day smiling.

I'm glad that I did that for you.

Starting today,

we're gonna be promoting you

to be the next store manager
of Queen Anne.

Oh, really?

And I'm gonna
be giving you a $5,000 raise.

Wow, man.

It's really a shocker.

I appreciate this, though.

Dylan, you shared with me

that your passion is
to become a dental hygienist.

Yeah.

I wanna give you $10,000

to help you fund
your dental hygienist schooling.

Wow.

Thank you.

I feel like doing backflips right now.

Wow.

Dylan, I have one more thing for you.

How do you get to work every day?

I catch the... the train and the bus.

How long does it take you to get
to your store every day?

About an hour and a half?

So you spend about three hours
a day less with your daughter?

Yes, sir.

I'd like you to spend more time
with your daughter,

and I have right here
a brand-new car waiting for you.

Oh, my goodness.

I'd like to give you your keys
to your new car.

Wow.

Oh, my goodness. Thank you.

I'm shaking.

I appreciate that.

I'm really ecstatic.

This experience has been life changing.

Oh, boy. Wow.

I can't believe
that the CEO of my company

came to my Menchie's and I
taught him how to run his show.

And he taught me something too.

If I'm gonna make my goals, make 'em,

go get 'em, and succeed.

Yeah.

Jennifer, your positive attitude

was infectious.

Hi, welcome to Menchie's.

I have no doubt
why this store is so successful.

Oh, my God.

You shared with me that

you would like to go to school

and transfer to one of our locations

in the Dallas/Fort Worth area.

- Yeah.
- I would like to

give you a letter of recommendation,

which is pretty much
I'm giving you the job,

so that while you're in school,

you can continue working with us.

Because I need 10,000 strong like you.

Thank you.

Jennifer, you shared with me
that growing up

you had a hard time

not having your father around,

- as he was away in the military.
- Mm-hmm.

15 years ago, I served
in an infantry combat unit...

Oh, my God.

and was deployed in the Middle East.

And I completely
related to you in the store,

knowing what it is to be away
from your family.

And so I'd like to pay

for you and your entire family

to go to Disneyland in California.

Oh, my God.

Thank you

for giving us that opportunity.

One more thing.

Oh, my God.

You shared with me in the store

the passion you have for children

and how much you wanna become
an elementary school teacher.

And I can tell you,
you're a natural-born teacher.

Thank you.

So I'm gonna give you $25,000
to pay for your degree.

Oh, my God.

It's the greatest thing anybody...

not even the money.

Just, like, the experience.

Like, the whole idea of you
helping people like me

try to pursue our dreams like you did.

And that's... I will look...
forever look up to you

because you... you have a heart of gold.

When Alan told me about school,
I was just like, "what?"

Like, you know, this could
actually happen for me?

This is amazing.

Now I know that if you work hard enough,

amazing stuff will happen to you

if you just believe in yourself.

I will never be the same.

Keep smiling.

- I will.
- I'll be in touch.

Francisco.

My day with you was inspiring to me.

Look at them, Francisco.

Yeah.

Like mother, like son.

Look at them.

That, to me, was
the highlight of the week.

I wanna thank you for that.

I don't think I'm doing
something special.

I'm just doing what I love to do,

and that's my responsibility.

And I do it with love.

Francisco, you shared with me

that you would have loved if you got

to spend more time with your family.

So, Francisco, I wanna send
you and your family

on a fully paid vacation to Miami...

- Oh, my goodness, wow.
- where you will board a ship

and go on a cruise
with your entire family

to the Bahamas.

Wow. Oh, my God.

I wasn't prepared for this, honestly.

I mean, thank you.

From the bottom of my heart.

I know how hard you work,

and I wanna do something for you.

I wanna give you $30,000...

You gotta be kidding me.

to spend on anything you'd like.

Wow. Wow.

I just... I don't know how to thank you.

I mean, just... I'm sorry I'm crying,

but I mean, it just...
this is getting too emotional.

You deserve it.

You deserve to go
and take care of your family

and use the money to make them smile

and to enjoy some time.

Francisco.

Thank you very much.

Thank you. Thank you very much.

Thank you very much
for everything you do.

No, thank you.

The president of this great company

offered me $30,000.

I mean, wow.

How thankful I am for that.

Take care of little Alan for me.

- I will.
- Tell him I said hello.

I will. Thank you very much.

It is very amazing to do
something that I really like

and to be rewarded for that.

I mean, it's just, like, unreal.

Sync and corrections by atrn97g
for www.MY-SUBS.com