Would you like to inspect the original subtitles? These are the user uploaded subtitles that are being translated:
00:00:00,000 --> 00:00:04,162
Translated By The Community Of WWW.MY-SUBS.COM
1
00:00:00,954 --> 00:00:04,089
Male announcer: This week on
Undercover Boss...
2
00:00:04,091 --> 00:00:06,825
All: Cin! Na! Bon! Whoo!
3
00:00:06,827 --> 00:00:08,694
Announcer: The president
of Cinnabon, Incorporated...
4
00:00:08,696 --> 00:00:10,996
Delicious.
5
00:00:10,998 --> 00:00:13,799
Announcer: The youngest boss
ever to go undercover
6
00:00:13,801 --> 00:00:16,702
poses as a contestant
on a fake reality show
7
00:00:16,704 --> 00:00:18,170
about people trying to win funding
8
00:00:18,172 --> 00:00:19,871
for new businesses.
9
00:00:19,873 --> 00:00:21,840
- I'm looking for Erica.
- That's me.
10
00:00:21,842 --> 00:00:24,109
Hi, Erica. I'm Alexa.
11
00:00:25,979 --> 00:00:27,613
Announcer: But before she goes undercover,
12
00:00:27,615 --> 00:00:30,015
this former Hooters girl
seeks out her old boss,
13
00:00:30,017 --> 00:00:33,585
former Hooters CEO Coby Brooks,
for advice.
14
00:00:33,587 --> 00:00:35,454
Come on, girl. Who wants to go home?
15
00:00:35,456 --> 00:00:37,456
Whoo, doggy! Mm, oh!
16
00:00:37,458 --> 00:00:39,891
It's not easy as people think.
17
00:00:39,893 --> 00:00:42,127
I'm... I'm nervous.
18
00:00:42,129 --> 00:00:45,464
- Coffee chillatta.
- Coffee chillatta.
19
00:00:45,466 --> 00:00:47,232
Whoo! Miguel, I need some help.
20
00:00:47,234 --> 00:00:48,200
Announcer: What will happen
21
00:00:48,202 --> 00:00:50,002
when this tough executive cracks?
22
00:00:50,004 --> 00:00:52,004
Your hair does have to be pulled back.
23
00:00:52,006 --> 00:00:53,605
That's as much as I'm gonna be able to do.
24
00:00:53,607 --> 00:00:54,773
- Really?
- Yeah.
25
00:00:54,775 --> 00:00:57,075
Mayra started to touch my hair.
26
00:00:57,077 --> 00:00:59,478
I was flipping out.
I've worked in restaurants,
27
00:00:59,480 --> 00:01:01,580
so I know it's short enough.
28
00:01:01,582 --> 00:01:03,016
Announcer: Find out next on
Undercover Boss.
29
00:01:03,041 --> 00:01:08,041
Undercover Boss 4x03 - Cinnabon Inc.
Original air date November 16, 2012
30
00:01:08,066 --> 00:01:13,066
Sync and corrections by atrn97g
for www.MY-SUBS.com
31
00:01:18,918 --> 00:01:20,585
Announcer: Headquartered
in Atlanta, Georgia,
32
00:01:20,587 --> 00:01:24,189
Cinnabon serves sweet treats
in more than 900 bakeries
33
00:01:24,191 --> 00:01:26,358
throughout 40 countries worldwide.
34
00:01:26,360 --> 00:01:28,460
These franchises,
combined with partnerships
35
00:01:28,462 --> 00:01:30,996
with brands like Cream of Wheat, Pillsbury,
36
00:01:30,998 --> 00:01:32,264
and International Delight Creamer,
37
00:01:32,266 --> 00:01:34,532
pull in revenues of
more than $1/2 billion...
38
00:01:34,534 --> 00:01:36,334
Thank you so much. Have a wonderful day.
39
00:01:36,336 --> 00:01:38,303
Announcer: Overseeing the 11,000 employees
40
00:01:38,305 --> 00:01:41,039
that keep this business baking
is one woman.
41
00:01:41,041 --> 00:01:44,342
I'm Kat Cole, the president
of Cinnabon, Incorporated.
42
00:01:44,344 --> 00:01:48,713
Cinnabon is definitely
the most recognized sweet treat,
43
00:01:48,715 --> 00:01:50,248
not just in America,
44
00:01:50,250 --> 00:01:51,549
but in many countries all over the world,
45
00:01:51,551 --> 00:01:53,518
and of course, we are most famous
46
00:01:53,520 --> 00:01:55,086
for our cinnamon rolls.
47
00:01:55,088 --> 00:01:58,189
We sell more than 100 million
cinnamon rolls a year
48
00:01:58,191 --> 00:02:01,026
using 15 million pounds
of cream cheese frosting,
49
00:02:01,028 --> 00:02:03,628
and from Indonesia,
we import a million pounds
50
00:02:03,630 --> 00:02:06,197
of our secret ingredient makara cinnamon,
51
00:02:06,199 --> 00:02:08,667
and because it
has more volatile oils in it,
52
00:02:08,669 --> 00:02:11,036
whenever it's baked, the aroma is stronger
53
00:02:11,038 --> 00:02:13,738
and the flavor is more powerful.
54
00:02:16,208 --> 00:02:17,542
I have been the president of Cinnabon
55
00:02:17,544 --> 00:02:19,444
for just a little over a year and a half.
56
00:02:19,446 --> 00:02:20,979
Can you have the front desk make sure
57
00:02:20,981 --> 00:02:22,681
they don't transfer
any calls to my office?
58
00:02:22,683 --> 00:02:23,782
Thank you.
59
00:02:23,784 --> 00:02:25,984
Some of my mantras as a leader
60
00:02:25,986 --> 00:02:27,919
are "make it happen," "figure it out."
61
00:02:27,921 --> 00:02:29,354
So what I want you guys
to do is take a look
62
00:02:29,356 --> 00:02:31,156
at the chocolate frostings again.
63
00:02:31,158 --> 00:02:33,391
- Yeah.
- Sometimes, that means
64
00:02:33,393 --> 00:02:35,026
some people may get left behind.
65
00:02:35,028 --> 00:02:36,328
I don't apologize for it.
66
00:02:36,330 --> 00:02:37,629
Thank you.
67
00:02:37,631 --> 00:02:39,497
You guys are wussies using a fork?
68
00:02:39,499 --> 00:02:41,433
It's critical to not sugarcoat things.
69
00:02:41,435 --> 00:02:44,536
We love sugar around here,
but not on the facts.
70
00:02:44,538 --> 00:02:46,171
I look forward to seeing
what you can do with it.
71
00:02:46,173 --> 00:02:48,573
So I tell people, be sure you really are
72
00:02:48,575 --> 00:02:50,375
as hungry as you say you are,
73
00:02:50,377 --> 00:02:52,610
because I might be able to find
somebody who wants it more.
74
00:02:52,612 --> 00:02:54,846
Let's go with the one that we chose.
75
00:02:56,415 --> 00:02:58,917
Some of my personal mantras as a leader
76
00:02:58,919 --> 00:03:01,086
come from how I grew up.
77
00:03:02,421 --> 00:03:04,456
I grew up in Jacksonville, Florida.
78
00:03:04,458 --> 00:03:08,193
Our father, who was a Vietnam veteran,
79
00:03:08,195 --> 00:03:10,362
had come back a troubled guy
80
00:03:10,364 --> 00:03:12,831
and was making bad decisions.
81
00:03:12,833 --> 00:03:14,799
He wouldn't be around for family events,
82
00:03:14,801 --> 00:03:16,868
or my mom was left
to do things on her own,
83
00:03:16,870 --> 00:03:19,304
or he was out drinking
and didn't come home until late,
84
00:03:19,306 --> 00:03:21,740
and so, when I was nine years old,
85
00:03:21,742 --> 00:03:26,244
my mom had the courage to leave him
86
00:03:26,246 --> 00:03:29,581
and take me and my two younger sisters
87
00:03:29,583 --> 00:03:32,250
to a different city so
that we could start a new life.
88
00:03:32,252 --> 00:03:37,088
She fed our little family
of three girls on $10 a week.
89
00:03:37,090 --> 00:03:39,524
Because of that, I learned to step up
90
00:03:39,526 --> 00:03:41,526
and be responsible.
91
00:03:41,528 --> 00:03:43,895
People who grew up with my circumstances,
92
00:03:43,897 --> 00:03:49,134
we have this desire to be successful...
93
00:03:49,136 --> 00:03:53,038
And that can be a very powerful driver
94
00:03:53,040 --> 00:03:55,473
and differentiator in business.
95
00:03:55,475 --> 00:03:58,710
When I was 19 years old,
I started working at Hooters.
96
00:03:59,779 --> 00:04:02,881
I started as hostess and then Hooters girl
97
00:04:02,883 --> 00:04:05,050
and then bartender
and then certified trainer
98
00:04:05,052 --> 00:04:07,018
and shift leader. I just said,
99
00:04:07,020 --> 00:04:10,422
"it just feels right,"
so I dropped out of college.
100
00:04:10,424 --> 00:04:12,924
Hooters was a rapidly-growing
restaurant chain
101
00:04:12,926 --> 00:04:15,026
and eventually, at the age of 26,
102
00:04:15,028 --> 00:04:17,862
I became vice president.
103
00:04:17,864 --> 00:04:20,598
I was at Hooters
for a little over 15 years,
104
00:04:20,600 --> 00:04:23,201
and I was in the board room
of the Hooters episode
105
00:04:23,203 --> 00:04:24,636
of Undercover Boss.
106
00:04:24,638 --> 00:04:26,538
We have some management that, uh...
107
00:04:26,540 --> 00:04:28,139
He wasn't respectful to the girls.
108
00:04:28,141 --> 00:04:29,441
What?
109
00:04:29,443 --> 00:04:32,577
Coby Brooks, who was
the former CEO of Hooters,
110
00:04:32,579 --> 00:04:36,014
has since left the company,
and before I go undercover,
111
00:04:36,016 --> 00:04:37,882
I'd really like to check in with Coby
112
00:04:37,884 --> 00:04:40,285
and just talk with him
about his experience...
113
00:04:40,287 --> 00:04:41,686
- Hey, hey!
- Hello, Kat.
114
00:04:41,688 --> 00:04:42,987
- How are you?
- Come on in.
115
00:04:42,989 --> 00:04:45,857
...and see if he has any advice.
116
00:04:45,859 --> 00:04:48,626
Well, you know, you've always been
117
00:04:48,628 --> 00:04:50,328
such an incredible supporter.
118
00:04:50,330 --> 00:04:52,130
You always gave me a chance,
119
00:04:52,132 --> 00:04:54,032
despite the fact that I didn't
have the experience
120
00:04:54,034 --> 00:04:56,768
that other people did
or the fact that I was younger.
121
00:04:56,770 --> 00:04:59,003
You know, you've... you
did a great job for my father.
122
00:04:59,005 --> 00:05:00,171
You did a great job for me.
123
00:05:00,173 --> 00:05:01,873
You're very good at what you do.
124
00:05:01,875 --> 00:05:03,274
That's why you are where you are.
125
00:05:03,276 --> 00:05:06,177
I can't thank you enough for that.
126
00:05:06,179 --> 00:05:10,115
Since you had the mega-journey
going through Undercover Boss,
127
00:05:10,117 --> 00:05:12,217
I would love to get your insights.
128
00:05:12,219 --> 00:05:13,952
You want the good, the bad,
and the ugly, right?
129
00:05:13,954 --> 00:05:16,087
Exactly.
[Chuckles]
130
00:05:16,089 --> 00:05:19,090
- You're in for a long ride.
- Yeah, I'm... I'm nervous.
131
00:05:19,092 --> 00:05:20,758
I know the feelings
you're going through right now.
132
00:05:20,760 --> 00:05:21,759
- I had 'em.
- Yeah.
133
00:05:21,761 --> 00:05:22,861
I didn't know what to expect.
134
00:05:22,863 --> 00:05:25,497
It's not as easy as people think.
135
00:05:25,499 --> 00:05:28,166
It's not scripted. It's completely real.
136
00:05:28,168 --> 00:05:31,402
- There's gonna be some lows.
- Yeah.
137
00:05:31,404 --> 00:05:33,938
- The whole incident...
- Mm-hmm.
138
00:05:33,940 --> 00:05:35,306
...with the beans that I went through...
139
00:05:35,308 --> 00:05:38,143
Come on, girl. Who wants to go home?
140
00:05:38,145 --> 00:05:39,410
Whoo, doggy!
141
00:05:39,412 --> 00:05:40,512
Oh, they look tasty.
142
00:05:40,514 --> 00:05:43,815
The public is gonna expect you
143
00:05:43,817 --> 00:05:46,451
to maybe do some things
that, you know, right then,
144
00:05:46,453 --> 00:05:48,086
and, you know, sometimes you can't.
145
00:05:48,088 --> 00:05:49,354
Yeah.
146
00:05:49,356 --> 00:05:51,022
Tell you what, Kat? Most of it's all good.
147
00:05:51,024 --> 00:05:55,226
Doing the show was amazing,
even the bad stuff.
148
00:05:55,228 --> 00:05:56,461
It wasn't the business part.
149
00:05:56,463 --> 00:05:59,898
It was the emotional connection
that I enjoyed.
150
00:05:59,900 --> 00:06:01,566
If you can, try to forget about
151
00:06:01,568 --> 00:06:04,335
what's happening back at
the office and the board room.
152
00:06:04,337 --> 00:06:06,704
- That's tough.
- Immerse yourself
153
00:06:06,706 --> 00:06:07,939
- with the people.
- Yeah.
154
00:06:07,941 --> 00:06:10,408
This is their livelihood.
This is what they do.
155
00:06:10,410 --> 00:06:12,677
You know, when you cry at the end...
156
00:06:12,679 --> 00:06:14,846
'cause you will cry,
and you don't cry much.
157
00:06:14,848 --> 00:06:17,015
[Giggles]
You're strong.
158
00:06:17,017 --> 00:06:18,783
- Strong like a bull.
- Who, me?
159
00:06:18,785 --> 00:06:20,084
I just get a little teary-eyed,
160
00:06:20,086 --> 00:06:21,186
you know, thinking about it now.
161
00:06:21,188 --> 00:06:23,087
The journey will be well worth it
162
00:06:23,089 --> 00:06:26,357
when you sit back and you, for weeks,
163
00:06:26,359 --> 00:06:27,659
you think about your experience,
164
00:06:27,661 --> 00:06:28,927
or months, you think about it.
165
00:06:28,929 --> 00:06:30,995
You know, emotionally, it... you know,
166
00:06:30,997 --> 00:06:33,598
it's gonna be difficult,
but more important than that:
167
00:06:33,600 --> 00:06:35,934
You're gonna be a better person
when it's over.
168
00:06:35,936 --> 00:06:37,135
Thank you.
169
00:06:37,137 --> 00:06:38,836
- You're gonna do great.
- Good to see you.
170
00:06:38,838 --> 00:06:41,105
- Give me a hug.
- Thank you so much.
171
00:06:44,043 --> 00:06:47,045
Pull this down.
172
00:06:47,047 --> 00:06:49,180
- Mom, you think bangs?
- I think bangs.
173
00:06:49,182 --> 00:06:51,416
Going bangs.
174
00:06:51,418 --> 00:06:53,251
While undercover, I'll be posing as Alexa,
175
00:06:53,253 --> 00:06:56,020
an aspiring baker who's competing
176
00:06:56,022 --> 00:06:58,456
to earn seed money to open a cupcake shop.
177
00:07:01,060 --> 00:07:02,360
Throughout my undercover journey,
178
00:07:02,362 --> 00:07:03,928
my employees will be tricked
179
00:07:03,930 --> 00:07:06,264
into thinking they are
on a hosted reality show
180
00:07:06,266 --> 00:07:08,666
in which they will work alongside Alexa
181
00:07:08,668 --> 00:07:10,368
and then decide whether she deserves
182
00:07:10,370 --> 00:07:12,604
to win the money to start a new business.
183
00:07:12,606 --> 00:07:14,973
We are at the one and only Cinnabon
184
00:07:14,975 --> 00:07:16,674
in Paramus, New Jersey.
185
00:07:16,676 --> 00:07:18,142
The woman pretending to be the host
186
00:07:18,144 --> 00:07:20,245
of the fake show
will keep asking questions
187
00:07:20,247 --> 00:07:22,480
about whether Alexa deserves the money,
188
00:07:22,482 --> 00:07:24,249
so my employees will have no idea
189
00:07:24,251 --> 00:07:27,352
this is secretly Undercover Boss.
190
00:07:27,354 --> 00:07:30,321
I'm so, so glad that
you made this special trip out.
191
00:07:30,323 --> 00:07:32,991
It means so much to me.
It's always a pleasure.
192
00:07:32,993 --> 00:07:34,692
Got toothbrush, essentials?
193
00:07:34,694 --> 00:07:36,561
Come on. Give me a break.
[Laughs]
194
00:07:36,563 --> 00:07:40,164
I am going undercover
to see if the new products
195
00:07:40,166 --> 00:07:41,666
that we've put in place,
196
00:07:41,668 --> 00:07:43,901
if they are being executed properly,
197
00:07:43,903 --> 00:07:46,804
to make sure, before
we really turn up the heat,
198
00:07:46,806 --> 00:07:48,706
that everything is pointed
in the right direction.
199
00:07:48,708 --> 00:07:51,409
I'm off, so I'll say good-bye to you here.
200
00:07:57,683 --> 00:07:59,651
Today, I'm at a mall in Wayne, New Jersey
201
00:07:59,653 --> 00:08:03,154
working at the Cinnabon location
as a supervisor.
202
00:08:03,156 --> 00:08:04,856
Being at a Cinnabon in a mall
203
00:08:04,858 --> 00:08:07,558
always reminds me of my first job.
204
00:08:07,560 --> 00:08:09,927
I sold clothes, not cinnamon rolls,
205
00:08:09,929 --> 00:08:11,496
but I remember what it was like
206
00:08:11,498 --> 00:08:13,765
to be that young mall employee.
207
00:08:15,434 --> 00:08:17,068
Hi. How are you?
208
00:08:17,070 --> 00:08:18,303
- Hi!
- I'm Mayra.
209
00:08:18,305 --> 00:08:20,071
- I'm Alexa.
- Nice to meet you.
210
00:08:20,073 --> 00:08:21,539
- Nice to meet you too.
- Okay, I'll meet you
211
00:08:21,541 --> 00:08:23,975
- in the back, okay?
- Today, I want to find out
212
00:08:23,977 --> 00:08:26,311
what are the things that
we need to make sure we improve
213
00:08:26,313 --> 00:08:27,945
- for this bakery.
- Hi, Alexa.
214
00:08:27,947 --> 00:08:28,980
- Hello.
- How are you?
215
00:08:28,982 --> 00:08:30,014
I'm great. How are you?
216
00:08:30,016 --> 00:08:31,983
Okay. Come in?
217
00:08:31,985 --> 00:08:33,685
Okay, so first of all,
218
00:08:33,687 --> 00:08:35,053
you always have a smile on your face.
219
00:08:35,055 --> 00:08:36,721
- Okay.
- You're really friendly,
220
00:08:36,723 --> 00:08:38,156
and you make sure you up-sell.
221
00:08:38,158 --> 00:08:39,957
You always offer whatever you can to them.
222
00:08:39,959 --> 00:08:41,192
- Okay.
- So if you have a guest,
223
00:08:41,194 --> 00:08:42,527
and they're like, "can I have a cinnabon?"
224
00:08:42,529 --> 00:08:45,029
You would also promote
additional frosting on the side.
225
00:08:45,031 --> 00:08:46,097
- Gotcha.
- A lot of people
226
00:08:46,099 --> 00:08:47,799
- will take the up-sell.
- Okay.
227
00:08:47,801 --> 00:08:49,667
Hi. How are you? The mini-bites,
228
00:08:49,669 --> 00:08:51,636
would you like the second one
for a dollar more?
229
00:08:51,638 --> 00:08:53,104
Up-sell me. Let's go.
230
00:08:53,106 --> 00:08:54,505
Would you like anything to drink?
231
00:08:54,507 --> 00:08:56,908
Juice, coffee, water, or a chillatta?
232
00:08:56,910 --> 00:08:58,743
So you're total is only $5.02.
233
00:08:58,745 --> 00:09:00,545
You always remember: When you charge them,
234
00:09:00,547 --> 00:09:03,548
you always say, "your total is only."
235
00:09:03,550 --> 00:09:05,049
- Come on up.
- Hi, sir. How are you?
236
00:09:05,051 --> 00:09:06,351
What can I get for ya?
237
00:09:06,353 --> 00:09:08,152
- The churro.
- Okay, churro.
238
00:09:08,154 --> 00:09:09,487
And you can offer a beverage
along with that.
239
00:09:09,489 --> 00:09:12,023
Okay. Would you like a water,
coffee, or a chillatta?
240
00:09:12,025 --> 00:09:14,192
No, you're all good? Okay, that's $3.95.
241
00:09:14,194 --> 00:09:15,927
- You always say...
- Only. Yes.
242
00:09:15,929 --> 00:09:17,628
So you want everyone to feel like a guest.
243
00:09:17,630 --> 00:09:20,264
You want them to have
a great service and come back.
244
00:09:20,266 --> 00:09:22,133
All right, that's $4.48.
245
00:09:22,135 --> 00:09:24,469
Okay, remember: "It's only $4.48."
246
00:09:24,471 --> 00:09:26,170
Make sure they always
get their receipt too...
247
00:09:26,172 --> 00:09:27,638
- Yep, I will.
- And make sure you
248
00:09:27,640 --> 00:09:29,073
- put some napkins in there too.
- Okay.
249
00:09:29,075 --> 00:09:31,075
- There you go.
- You can say, "thank you"
250
00:09:31,077 --> 00:09:32,377
- "so much."
- Yeah?
251
00:09:32,379 --> 00:09:34,245
"Have a great day."
Try not to say "here you go."
252
00:09:34,247 --> 00:09:36,381
Wow, she is a little commando.
253
00:09:36,383 --> 00:09:37,882
- Alexa?
- Yes, ma'am?
254
00:09:37,884 --> 00:09:39,484
You have to be a little bit faster,
255
00:09:39,486 --> 00:09:41,185
- so you have to move the line.
- Got it.
256
00:09:41,187 --> 00:09:43,621
She actually kept physically pushing me up
257
00:09:43,623 --> 00:09:46,357
to the counter, and
physically guiding me places.
258
00:09:46,359 --> 00:09:49,093
Mayra is a take-charge young girl.
259
00:09:49,095 --> 00:09:50,161
- Okay.
- Thank you.
260
00:09:50,163 --> 00:09:51,195
Thank you very much.
261
00:09:51,197 --> 00:09:52,764
So you're doing a great job.
262
00:09:52,766 --> 00:09:54,332
You're gonna go frost the cinnabons.
263
00:09:54,334 --> 00:09:55,566
Take the temperature.
264
00:09:55,568 --> 00:09:57,568
So do you have anything
to, um, tie your hair with?
265
00:09:57,570 --> 00:09:58,703
- Mm, no.
- A scrunchie?
266
00:09:58,705 --> 00:10:00,838
Your hair does have to be pulled back.
267
00:10:00,840 --> 00:10:03,207
- How's that?
- This is awful.
268
00:10:03,209 --> 00:10:05,710
When Mayra started to touch my hair,
269
00:10:05,712 --> 00:10:07,412
I was flipping out. I thought,
270
00:10:07,414 --> 00:10:09,614
"they're gonna see the wig cap.
They're gonna see the pins."
271
00:10:09,616 --> 00:10:11,783
That's probably about as much
as I'm gonna be able to do.
272
00:10:11,785 --> 00:10:14,018
- Really?
- Yeah.
273
00:10:21,293 --> 00:10:23,594
Alexa's mistake was not
wanting to take direction.
274
00:10:23,596 --> 00:10:25,730
I've worked in restaurants,
so I know it's short enough
275
00:10:25,732 --> 00:10:27,999
to meet health code, so it won't fall,
276
00:10:28,001 --> 00:10:28,933
but I'll keep it tucked.
277
00:10:28,935 --> 00:10:30,868
This may hurt her a little bit.
278
00:10:30,870 --> 00:10:32,136
Maybe right now, it's a little mistake
279
00:10:32,138 --> 00:10:33,905
about the hair, but what if, later on,
280
00:10:33,907 --> 00:10:35,506
it's something else? We're gonna have you
281
00:10:35,508 --> 00:10:37,041
- do some cleaning.
- Okay.
282
00:10:37,043 --> 00:10:38,876
So here's where the dirty dishes go.
283
00:10:38,878 --> 00:10:40,645
- Okay.
- We do have to do this quickly,
284
00:10:40,647 --> 00:10:42,246
so it's, like, as fast as you can.
285
00:10:42,248 --> 00:10:43,581
Okay.
My first job
286
00:10:43,583 --> 00:10:45,650
was being a hostess in a restaurant.
287
00:10:45,652 --> 00:10:48,085
- Really? Where?
- In... in Florida.
288
00:10:48,087 --> 00:10:49,253
I'm from Orlando.
289
00:10:49,255 --> 00:10:51,522
I hope to be able
to start my own food business
290
00:10:51,524 --> 00:10:53,691
- because I love baking.
- In a business,
291
00:10:53,693 --> 00:10:55,860
you want your employees to be happy,
292
00:10:55,862 --> 00:10:58,095
and it's nice to get along
with your team members,
293
00:10:58,097 --> 00:11:01,866
so, if you have a business,
keep that in mind.
294
00:11:01,868 --> 00:11:04,469
I noticed these pans
have a lot of black stuff
295
00:11:04,471 --> 00:11:06,304
built up around them. What is that?
296
00:11:06,306 --> 00:11:09,340
It's usually they have
been in the oven a lot.
297
00:11:09,342 --> 00:11:10,942
It doesn't affect the food.
298
00:11:10,944 --> 00:11:12,009
There's no safety risk.
299
00:11:12,011 --> 00:11:13,811
It just happens with pans over time,
300
00:11:13,813 --> 00:11:15,046
but we have a solution for that
301
00:11:15,048 --> 00:11:17,281
that this bakery clearly is not using.
302
00:11:19,651 --> 00:11:21,986
- So are you liking it here?
- I am.
303
00:11:21,988 --> 00:11:24,121
This mall is kind of big.
304
00:11:24,123 --> 00:11:25,189
- It's huge.
- Yes.
305
00:11:25,191 --> 00:11:26,824
[Chuckling]
306
00:11:26,826 --> 00:11:28,593
So you tell me that you wanna, like,
307
00:11:28,595 --> 00:11:31,429
- start your own business, right?
- Mm-hmm, basically.
308
00:11:31,431 --> 00:11:33,798
And my dream is to
have my own bakery business
309
00:11:33,800 --> 00:11:36,100
- like a Cinnabon.
- Wow, that's amazing.
310
00:11:36,102 --> 00:11:38,035
- What about you?
- So, like, right now,
311
00:11:38,037 --> 00:11:39,437
like, I'm going to college,
312
00:11:39,439 --> 00:11:41,806
and I wanna study physical therapy.
313
00:11:41,808 --> 00:11:43,107
- Ah.
- I use to live around
314
00:11:43,109 --> 00:11:45,443
Teaneck, New Jersey,
with my mom and my dad...
315
00:11:45,445 --> 00:11:47,144
- Mm-hmm.
- But around that time,
316
00:11:47,146 --> 00:11:49,013
my parents were getting divorced.
317
00:11:49,015 --> 00:11:51,716
My dad had cheated on my mom,
318
00:11:51,718 --> 00:11:55,219
so my mom didn't want anything
to do with my dad anymore.
319
00:11:55,221 --> 00:11:56,454
We had to leave the building.
320
00:11:56,456 --> 00:11:58,623
My dad was the super of that building.
321
00:11:58,625 --> 00:11:59,724
We didn't even have money.
322
00:11:59,726 --> 00:12:01,259
We didn't even have a place to live,
323
00:12:01,261 --> 00:12:03,794
so around the time my parents
were getting separated...
324
00:12:03,796 --> 00:12:06,297
- Mm-hmm.
- My mom missed her mammography
325
00:12:06,299 --> 00:12:08,733
for that year, so when
she did it the next year...
326
00:12:08,735 --> 00:12:10,167
- Mm-hmm.
- ...she did come up
327
00:12:10,169 --> 00:12:14,005
with, um, a positive sign
for breast cancer.
328
00:12:14,007 --> 00:12:15,573
Hearing her talk about the tough things
329
00:12:15,575 --> 00:12:16,941
she's gone through... her mother's cancer,
330
00:12:16,943 --> 00:12:19,877
her parents' divorce,
um, all of those things
331
00:12:19,879 --> 00:12:21,546
made my heart just go out to her.
332
00:12:21,548 --> 00:12:22,947
So how's she doing now?
333
00:12:22,949 --> 00:12:24,248
Right now, she's actually good.
334
00:12:24,250 --> 00:12:26,617
She is on a five-year pill
that she has to take.
335
00:12:26,619 --> 00:12:28,686
- Is she in remission?
- Yeah.
336
00:12:28,688 --> 00:12:29,954
Right now, she has it gone,
337
00:12:29,956 --> 00:12:32,256
so that kind of explains my pink tie...
338
00:12:32,258 --> 00:12:33,858
Yeah, absolutely.
339
00:12:33,860 --> 00:12:36,661
But what really inspired me about my mom
340
00:12:36,663 --> 00:12:40,031
is no matter what was going on,
how many therapies she had
341
00:12:40,033 --> 00:12:42,833
to take, chemo, she would always
get up the next day
342
00:12:42,835 --> 00:12:44,368
and go to work. She would do anything
343
00:12:44,370 --> 00:12:46,370
to bring us food, to bring us clothes.
344
00:12:46,372 --> 00:12:48,573
She would make sure we were
never missing anything.
345
00:12:48,575 --> 00:12:51,008
So, like, my mom is, like, my hero.
346
00:12:51,010 --> 00:12:53,711
I wanted to give Mayra a giant hug
347
00:12:53,713 --> 00:12:55,880
while she was...
348
00:13:02,821 --> 00:13:04,989
I had to, like, try
to mature a little bit faster
349
00:13:04,991 --> 00:13:05,923
to help my mom.
350
00:13:05,925 --> 00:13:08,225
When I was old enough to work,
351
00:13:08,227 --> 00:13:10,227
my friend recommended me to Cinnabon.
352
00:13:10,229 --> 00:13:11,529
How old are you now,
if you don't mind me asking?
353
00:13:11,531 --> 00:13:13,431
- I'm 19, actually.
- 19.
354
00:13:13,433 --> 00:13:15,166
I certainly understand what it's like
355
00:13:15,168 --> 00:13:17,868
to be a teenager
and really want to step up
356
00:13:17,870 --> 00:13:19,103
and help your mom.
357
00:13:19,105 --> 00:13:21,105
How did you become a supervisor?
358
00:13:21,107 --> 00:13:23,374
Katherine, which is actually
in the store right now,
359
00:13:23,376 --> 00:13:25,209
she gave me the opportunity.
360
00:13:25,211 --> 00:13:26,978
It's pretty impressive that your first job
361
00:13:26,980 --> 00:13:28,412
has worked out that way.
362
00:13:28,414 --> 00:13:30,648
It helps that she had, like, faith in me,
363
00:13:30,650 --> 00:13:32,617
so I always want her to be proud too.
364
00:13:32,619 --> 00:13:35,786
It's really inspiring to see
someone as young as Mayra,
365
00:13:35,788 --> 00:13:37,722
who doesn't want to disappoint the people
366
00:13:37,724 --> 00:13:40,458
that have given her those chances.
367
00:13:40,460 --> 00:13:41,959
People don't have the opportunity,
368
00:13:41,961 --> 00:13:43,661
so that's what kind of makes it special
369
00:13:43,663 --> 00:13:45,363
to work, like, at one of these Cinnabons.
370
00:13:45,365 --> 00:13:46,597
It just touches my heart.
371
00:13:46,599 --> 00:13:48,766
She's such a sweet young person,
372
00:13:48,768 --> 00:13:50,167
she's lived through some tough times,
373
00:13:50,169 --> 00:13:52,336
and she deserves some very special things.
374
00:13:52,338 --> 00:13:54,071
Excuse me, excuse me. Coming through.
375
00:13:54,073 --> 00:13:56,240
Coming through.
376
00:13:57,643 --> 00:13:59,610
Announcer: Coming up, Kat's employees
377
00:13:59,612 --> 00:14:02,480
give her a mouthful...
378
00:14:02,482 --> 00:14:04,382
Oh, no.
[Machine buzzes]
379
00:14:04,384 --> 00:14:06,584
Announcer: And later,
she's caught off-guard.
380
00:14:08,453 --> 00:14:11,055
I've got a bakery concept
that I wanna launch.
381
00:14:23,277 --> 00:14:24,644
Announcer: Kat Cole, the president
382
00:14:24,646 --> 00:14:27,514
of Cinnabon, Incorporated,
is a boss undercover
383
00:14:27,516 --> 00:14:29,716
in her own company.
384
00:14:29,718 --> 00:14:31,618
- How are you?
- Hi!
385
00:14:31,620 --> 00:14:33,253
Announcer: Her employees
think she's a contestant
386
00:14:33,255 --> 00:14:35,989
on a hosted reality show
trying to win money
387
00:14:35,991 --> 00:14:37,891
to open her own bakery.
388
00:14:37,893 --> 00:14:40,160
Her journey continues in Wisconsin.
389
00:14:42,329 --> 00:14:44,731
Today, I'm going to be a machine operator
390
00:14:44,733 --> 00:14:47,967
at the Cream of Wheat plant
in Stoughton, Wisconsin.
391
00:14:50,571 --> 00:14:53,740
Over 50% of Cinnabon's domestic business
392
00:14:53,742 --> 00:14:55,208
comes from our retail division,
393
00:14:55,210 --> 00:14:57,744
and Cream of Wheat
is one of our newest partners
394
00:14:57,746 --> 00:15:00,013
for retail products.
395
00:15:00,881 --> 00:15:02,515
Cinnabon partners with Cream of Wheat
396
00:15:02,517 --> 00:15:04,918
by actually taking our makara cinnamon
397
00:15:04,920 --> 00:15:07,353
and putting that all
into the Cream of Wheat
398
00:15:07,355 --> 00:15:10,857
that most of the customers
in America know and love.
399
00:15:10,859 --> 00:15:12,058
I'm here to work with Linda.
400
00:15:12,060 --> 00:15:13,793
You're gonna take a right down the hall.
401
00:15:13,795 --> 00:15:16,296
So I want to see
if the Cream of Wheat team
402
00:15:16,298 --> 00:15:18,598
is applying the same quality
that we expect
403
00:15:18,600 --> 00:15:19,966
in our bakeries to our products
404
00:15:19,968 --> 00:15:21,534
that show up in grocery stores.
405
00:15:21,536 --> 00:15:23,002
Hi, I'm looking for Linda?
406
00:15:23,004 --> 00:15:24,704
- I'm Alexa.
- Hi.
407
00:15:24,706 --> 00:15:26,606
- It's nice to meet you.
- Nice to meet you too.
408
00:15:26,608 --> 00:15:29,342
Alexis didn't look
like she was coming to work.
409
00:15:29,344 --> 00:15:30,710
[Laughs]
410
00:15:30,712 --> 00:15:34,347
She looked like she was
going on a shopping trip.
411
00:15:37,952 --> 00:15:40,186
- Oh, wow.
- Yeah.
412
00:15:41,455 --> 00:15:43,490
Oh, nice.
413
00:15:43,492 --> 00:15:44,991
Oh, really?
414
00:15:44,993 --> 00:15:47,093
When she said, "Cinnabon is my favorite,"
415
00:15:47,095 --> 00:15:49,162
I wanted to say
"oh, my gosh, me too, me too!"
416
00:15:49,164 --> 00:15:51,865
[Laughs]
But of course, I couldn't.
417
00:16:02,243 --> 00:16:03,676
Linda is showing me the machine
418
00:16:03,678 --> 00:16:05,145
that takes rolls of paper,
419
00:16:05,147 --> 00:16:07,714
turns them into packets, and fills them
420
00:16:07,716 --> 00:16:09,949
with cinnabon-flavored Cream of Wheat.
421
00:16:17,892 --> 00:16:19,959
[Laughing]
Ooh! Okay.
422
00:16:19,961 --> 00:16:22,595
Being on the factory floor,
it's a little intimidating.
423
00:16:24,398 --> 00:16:25,799
All right.
424
00:16:25,801 --> 00:16:30,003
Under, top, thread it through.
425
00:16:33,440 --> 00:16:34,607
Oh, wait.
426
00:16:34,609 --> 00:16:37,243
There's a lot of moving parts and gears.
427
00:16:37,245 --> 00:16:39,479
- All right, there we go.
- There you go.
428
00:16:41,315 --> 00:16:42,882
It's amazing how much work
429
00:16:42,884 --> 00:16:45,151
goes into filling
one Cream of Wheat packet.
430
00:16:47,488 --> 00:16:50,223
I'm thinking a few more splashes
in the face and stuff,
431
00:16:50,225 --> 00:16:52,458
that can be the end of that career.
432
00:16:54,495 --> 00:16:57,330
Got it.
433
00:16:57,332 --> 00:17:00,233
Yep.
434
00:17:00,235 --> 00:17:02,435
Absolutely.
435
00:17:02,437 --> 00:17:04,671
I felt so bad because the other workers
436
00:17:04,673 --> 00:17:05,972
were waiting for the filled packets
437
00:17:05,974 --> 00:17:08,308
of Cream of Wheat
so that they can pack them
438
00:17:08,310 --> 00:17:09,876
and get them out to the stores.
439
00:17:09,878 --> 00:17:11,344
They're taking the time to train me,
440
00:17:11,346 --> 00:17:13,680
and I'm kind of screwing everything up
441
00:17:13,682 --> 00:17:15,481
on the line, so that sucked.
442
00:17:15,483 --> 00:17:18,451
All right.
443
00:17:20,087 --> 00:17:23,323
Please, Jesus, work.
[Laughs]
444
00:17:25,926 --> 00:17:28,561
Whoo-hoo!
445
00:17:28,563 --> 00:17:31,364
Okay.
446
00:17:31,366 --> 00:17:33,066
This is, like, the end of the line.
447
00:17:33,068 --> 00:17:35,368
This is where they're
all gonna go into the cases,
448
00:17:35,370 --> 00:17:37,270
and we're gonna send them out to the guy
449
00:17:37,272 --> 00:17:39,639
who wants Cream of Wheat.
450
00:17:39,641 --> 00:17:41,574
[Machine buzzes]
451
00:17:41,576 --> 00:17:42,675
Uh-oh.
452
00:17:42,677 --> 00:17:44,944
It wants to be a pain in the butt.
453
00:17:46,747 --> 00:17:48,915
So what happens to the product
454
00:17:48,917 --> 00:17:50,817
that got damaged?
455
00:17:50,819 --> 00:17:53,086
Um, I usually throw 'em away
if they're really bad,
456
00:17:53,088 --> 00:17:55,521
'cause usually the envelopes
are smashed up.
457
00:17:55,523 --> 00:17:56,890
Oh.
458
00:17:56,892 --> 00:17:58,625
Seems like such a shame, you know,
459
00:17:58,627 --> 00:18:00,727
with so many hungry people out there...
460
00:18:00,729 --> 00:18:02,128
- I know.
- I would hope
461
00:18:02,130 --> 00:18:03,730
that one of the outcomes of this journey
462
00:18:03,732 --> 00:18:08,401
would be finding a way
to connect some of the excess
463
00:18:08,403 --> 00:18:10,370
that's produced here
in the natural process
464
00:18:10,372 --> 00:18:12,939
of manufacturing
and get it to people in need.
465
00:18:14,174 --> 00:18:15,408
Do you live around here?
466
00:18:15,410 --> 00:18:17,176
No, I'm from Orlando.
467
00:18:17,178 --> 00:18:18,945
Oh, okay. Is your family
468
00:18:18,947 --> 00:18:20,680
- and everybody from there?
- Yeah.
469
00:18:20,682 --> 00:18:23,983
I was raised by a single mom and...
470
00:18:23,985 --> 00:18:25,018
Oh, I was a single mom, so it's like...
471
00:18:25,020 --> 00:18:26,319
Oh, really?
472
00:18:26,321 --> 00:18:28,554
I had two kids,
and now I'm raising my grandson.
473
00:18:28,556 --> 00:18:31,357
Oh, so how old is your grandson?
474
00:18:31,359 --> 00:18:32,892
He's 11. He just turned 11.
475
00:18:32,894 --> 00:18:35,962
Oh! And where is your daughter now?
476
00:18:35,964 --> 00:18:38,431
She had him when she was really young...
477
00:18:38,433 --> 00:18:40,533
- Huh.
- And the dad and her split up,
478
00:18:40,535 --> 00:18:41,868
and then they were
all doing their own thing,
479
00:18:41,870 --> 00:18:44,137
so they were just mad at the world.
480
00:18:45,940 --> 00:18:48,141
Oh, okay.
481
00:18:56,383 --> 00:18:58,518
- Yeah.
- So then, we took out
482
00:18:58,520 --> 00:19:00,420
our savings, and we went
and got an attorney,
483
00:19:00,422 --> 00:19:01,487
and we got guardianship over him.
484
00:19:01,489 --> 00:19:02,522
Wow.
485
00:19:02,524 --> 00:19:05,224
I think the hardest part of it was,
486
00:19:05,226 --> 00:19:07,660
his daddy came to the courthouse that day.
487
00:19:07,662 --> 00:19:09,762
Really?
488
00:19:09,764 --> 00:19:12,465
Somebody walks into a courthouse,
489
00:19:12,467 --> 00:19:15,902
and then they sit down,
490
00:19:15,904 --> 00:19:17,670
and they hold their son's hand,
491
00:19:17,672 --> 00:19:21,374
and then, they say,
"I freely give up my son."
492
00:19:21,376 --> 00:19:23,343
Your grandson is fortunate to have you,
493
00:19:23,345 --> 00:19:25,511
it sounds like.
494
00:19:29,516 --> 00:19:31,050
Her story made me feel like my story
495
00:19:31,052 --> 00:19:33,019
is even less of a big deal.
496
00:19:33,021 --> 00:19:37,023
You know, I had a tough life,
but nobody signed me away.
497
00:19:37,025 --> 00:19:39,225
[Sniffles]
498
00:19:47,267 --> 00:19:49,002
I'm like, "where did that come from?"
499
00:19:49,004 --> 00:19:50,803
- Yeah.
- I had no idea that
500
00:19:50,805 --> 00:19:52,438
that's where he wanted to go.
501
00:19:52,440 --> 00:19:55,341
- Did you go?
- No.
502
00:19:55,343 --> 00:19:57,043
Wow.
503
00:19:57,045 --> 00:19:58,077
Okay, we're heading back to work.
504
00:19:58,079 --> 00:20:00,279
- Okay.
- Let's go.
505
00:20:09,857 --> 00:20:12,625
One of the things
that's really surprising me
506
00:20:12,627 --> 00:20:15,495
is what an emotional roller-coaster
507
00:20:15,497 --> 00:20:18,297
this trip really is.
508
00:20:18,299 --> 00:20:22,769
Hearing about these employees'
troubles and challenges,
509
00:20:22,771 --> 00:20:25,171
it's hard. It's hard to hear.
510
00:20:25,173 --> 00:20:27,073
You know, the reality is,
511
00:20:27,075 --> 00:20:28,841
you're only on this planet for so long,
512
00:20:28,843 --> 00:20:33,913
so for whatever brief period of time
513
00:20:33,915 --> 00:20:35,782
we are on the planet,
514
00:20:35,784 --> 00:20:38,184
I need to make sure
515
00:20:38,186 --> 00:20:40,153
that we're making
a really positive difference
516
00:20:40,155 --> 00:20:42,321
in people's lives.
517
00:20:51,165 --> 00:20:53,099
Today, I'm in Carmel Church, Virginia,
518
00:20:53,101 --> 00:20:54,467
just off the interstate,
519
00:20:54,469 --> 00:20:56,335
working in a Cinnabon micro-bakery
520
00:20:56,337 --> 00:20:58,871
as a coffee hostess.
521
00:20:58,873 --> 00:21:01,674
Whenever Cinnabon puts a small bakery
522
00:21:01,676 --> 00:21:04,343
- in one of these travel plazas...
- That'll be $3.26.
523
00:21:04,345 --> 00:21:07,346
...there's no room for all
of the huge equipment needed
524
00:21:07,348 --> 00:21:09,816
for making the product from scratch,
525
00:21:09,818 --> 00:21:13,086
so we pre-make the rolls
and have them shipped in
526
00:21:13,088 --> 00:21:16,289
so that they can bake fresh all day,
527
00:21:16,291 --> 00:21:19,759
so that's important for me
to see that the pre-made product
528
00:21:19,761 --> 00:21:22,328
is still wowing guests
just like the product
529
00:21:22,330 --> 00:21:24,730
that's in our flagship bakeries
in our malls.
530
00:21:24,732 --> 00:21:26,499
Hi! Welcome to Pilot Flying J.
531
00:21:26,501 --> 00:21:28,501
Thank you. I'm looking for Erica?
532
00:21:28,503 --> 00:21:31,170
That's me. I'm actually addressed as Moka.
533
00:21:31,172 --> 00:21:32,338
- Moka? Got it.
- Yes.
534
00:21:32,340 --> 00:21:33,906
[Laughter]
Much more fun.
535
00:21:33,908 --> 00:21:35,274
Of course.
536
00:21:35,276 --> 00:21:37,110
If you don't mind,
if you could take off your tie
537
00:21:37,112 --> 00:21:38,511
- and put on this one.
- Sure.
538
00:21:38,513 --> 00:21:42,782
I was totally rockin'
the bad to the bone skinny tie,
539
00:21:42,784 --> 00:21:43,816
and then, I ended up with
540
00:21:43,818 --> 00:21:47,320
this little piece of magic right here.
541
00:21:47,322 --> 00:21:49,288
It's quite fabulous.
542
00:21:49,290 --> 00:21:50,990
We have three pans of cinnabon.
543
00:21:50,992 --> 00:21:53,326
We're gonna be cooking buns
almost every 30 minutes.
544
00:21:53,328 --> 00:21:54,460
- Why?
- 'Cause we want it
545
00:21:54,462 --> 00:21:56,362
to be nice and fresh
every time they get it.
546
00:21:56,364 --> 00:21:58,965
- Gotcha.
- Right now, what we really need
547
00:21:58,967 --> 00:22:00,666
- is a cinnabon box.
- Okay.
548
00:22:00,668 --> 00:22:02,034
My first impression of Moka
549
00:22:02,036 --> 00:22:04,337
is she is incredibly high-energy.
550
00:22:04,339 --> 00:22:06,706
- This is our cinnabon station.
- Okay.
551
00:22:06,708 --> 00:22:09,242
We're gonna box these and do some samples.
552
00:22:09,244 --> 00:22:10,910
She just had that big smile,
553
00:22:10,912 --> 00:22:12,745
and just went right to work.
554
00:22:12,747 --> 00:22:14,113
Well, as the customers come in the door,
555
00:22:14,115 --> 00:22:16,616
we ask them if they'd
like a free cinnabon sample.
556
00:22:16,618 --> 00:22:17,984
Hello, welcome to Pilot Flying J.
557
00:22:17,986 --> 00:22:20,353
Would you like a cinnabon sample?
558
00:22:20,355 --> 00:22:22,054
There you go. You're welcome.
559
00:22:22,056 --> 00:22:23,756
Hi! Would you like some cinnabon?
560
00:22:23,758 --> 00:22:25,892
One thing, try not to go
so close to the door.
561
00:22:25,894 --> 00:22:27,560
After they shut the door, they're ours.
562
00:22:27,562 --> 00:22:28,995
If you catch them
while the door's still open,
563
00:22:28,997 --> 00:22:31,497
they can still run away.
Alexis, she's very eager.
564
00:22:31,499 --> 00:22:33,132
Would you like a cinnabon sample?
565
00:22:33,134 --> 00:22:35,168
She actually bombarded them at the door.
566
00:22:35,170 --> 00:22:37,303
A little bit of that
may be slightly frightening.
567
00:22:37,305 --> 00:22:39,539
Would you like a cinnabon sample?
568
00:22:41,074 --> 00:22:42,775
- Why?
- No?
569
00:22:42,777 --> 00:22:44,210
You know what? If y'all are gonna be here
570
00:22:44,212 --> 00:22:46,946
a few minutes, I can
get you one that's unfrosted.
571
00:22:46,948 --> 00:22:48,147
Mmm...
572
00:22:48,149 --> 00:22:50,249
When I was younger, just like Moka,
573
00:22:50,251 --> 00:22:52,618
I would come up with ideas
to take care of guests.
574
00:22:52,620 --> 00:22:54,820
I think it says a lot
that she would take the time
575
00:22:54,822 --> 00:22:57,924
to think about a way to cater.
576
00:22:57,926 --> 00:22:59,759
We're pretty good on cinnabon right now.
577
00:22:59,761 --> 00:23:00,993
How do you know we're good?
578
00:23:00,995 --> 00:23:03,296
We have timers.
Cinnabon is good for one hour,
579
00:23:03,298 --> 00:23:06,165
and this down here
is our nice little hot box.
580
00:23:06,167 --> 00:23:07,133
Ah.
581
00:23:07,135 --> 00:23:09,335
Yes, this is a free facial.
582
00:23:09,337 --> 00:23:11,637
Yes, this is good
for the pores and everything.
583
00:23:11,639 --> 00:23:13,906
- I am gonna gift you my baby.
- Okay.
584
00:23:13,908 --> 00:23:16,108
- Handle with care.
- Okay.
585
00:23:16,110 --> 00:23:17,777
Hi. Would you like a sample?
586
00:23:17,779 --> 00:23:20,246
I would love for you
to try one of these cinnabons.
587
00:23:20,248 --> 00:23:22,715
Tell me if they taste like
the cinnabon you know and love.
588
00:23:22,717 --> 00:23:23,883
- Okay.
- All right.
589
00:23:23,885 --> 00:23:26,219
While I was all alone,
I had the opportunity
590
00:23:26,221 --> 00:23:28,821
to talk to a few guests
about whether or not they felt
591
00:23:28,823 --> 00:23:30,723
the products that we were serving here
592
00:23:30,725 --> 00:23:32,091
matched their expectations.
593
00:23:32,093 --> 00:23:35,928
- Delicious.
- Little treat?
594
00:23:35,930 --> 00:23:37,129
Good! I'm glad you like it.
595
00:23:37,131 --> 00:23:39,732
Every time, they said yes.
596
00:23:39,734 --> 00:23:41,734
Thank you.
That made me very happy
597
00:23:41,736 --> 00:23:44,637
that the brand standards are being met.
598
00:23:44,639 --> 00:23:46,372
Doing all right so far, I think.
599
00:23:46,374 --> 00:23:48,641
Now what I need... hello, sweetheart.
600
00:23:52,012 --> 00:23:54,413
I've got a bakery concept
that I wanna launch,
601
00:23:54,415 --> 00:23:57,650
and I'm learning how some
of the big bakery concepts...
602
00:24:13,729 --> 00:24:16,865
what can we do for you?
603
00:24:16,867 --> 00:24:19,234
I've got a bakery concept
that I wanna launch,
604
00:24:19,236 --> 00:24:22,470
and I'm learning how some
of the big bakery concepts...
605
00:24:24,907 --> 00:24:26,508
I hope she didn't hear him.
606
00:24:26,510 --> 00:24:28,109
[Chuckles]
No, no.
607
00:24:28,111 --> 00:24:30,345
That would be cool.
[Chuckles]
608
00:24:30,347 --> 00:24:31,479
- Have a good one.
- Have a great evening.
609
00:24:31,481 --> 00:24:32,580
All right.
610
00:24:32,582 --> 00:24:33,581
- Right now...
- Okay.
611
00:24:33,583 --> 00:24:34,749
Let's take buns from here,
612
00:24:34,751 --> 00:24:36,051
and we're gonna go frost them,
613
00:24:36,053 --> 00:24:37,385
and then, we're gonna
bring them back out here.
614
00:24:37,387 --> 00:24:39,754
It seemed like everything stayed the same,
615
00:24:39,756 --> 00:24:40,889
but that was a close one.
616
00:24:40,891 --> 00:24:42,958
This is our icing that we have.
617
00:24:42,960 --> 00:24:46,494
We're gonna get about one ounce
of icing to each bun.
618
00:24:46,496 --> 00:24:48,697
- You can finish those.
- I love baking.
619
00:24:48,699 --> 00:24:49,965
Are you any good at it?
620
00:24:49,967 --> 00:24:51,900
'Cause a lot of us love things.
621
00:24:51,902 --> 00:24:54,169
I love to sing.
That don't mean I'm Diana Ross
622
00:24:54,171 --> 00:24:55,937
- or anything.
- I have a dream
623
00:24:55,939 --> 00:25:00,475
of making my own baked products
and having them sold in places
624
00:25:00,477 --> 00:25:01,977
- like this...
- Oh, cool beans.
625
00:25:01,979 --> 00:25:04,779
So what's next for you after this?
626
00:25:04,781 --> 00:25:06,348
I, hopefully... I put in enough good work
627
00:25:06,350 --> 00:25:08,950
till I become a team leader
and progress there.
628
00:25:08,952 --> 00:25:10,251
Yeah. Is that enough,
629
00:25:10,253 --> 00:25:12,454
or should I do a little more?
That's perfect.
630
00:25:12,456 --> 00:25:13,822
So do you have any kids?
631
00:25:13,824 --> 00:25:16,725
I don't have kids. I, um, grew up with...
632
00:25:16,727 --> 00:25:19,427
my mom was a single mom
and raised three girls.
633
00:25:19,429 --> 00:25:21,296
I'm the oldest of three.
I'm a single mother
634
00:25:21,298 --> 00:25:22,864
- of three girls.
- Oh, are you really?
635
00:25:22,866 --> 00:25:24,699
Yes. Stack it one on top
636
00:25:24,701 --> 00:25:25,767
- of the other.
- Okay.
637
00:25:25,769 --> 00:25:27,235
Now, that's enough right now.
638
00:25:27,237 --> 00:25:28,670
Go ahead. Grab your tray.
639
00:25:28,672 --> 00:25:30,438
- Okay.
- Got a little frosting on you?
640
00:25:30,440 --> 00:25:32,173
Yeah, a little bit.
[Laughs]
641
00:25:32,175 --> 00:25:35,977
I think Moka was a great example
of customer service,
642
00:25:35,979 --> 00:25:37,712
and just a super positive attitude.
643
00:25:37,714 --> 00:25:40,515
How may I help you?
644
00:25:40,517 --> 00:25:43,385
It was great to see
the mini-bakery version
645
00:25:43,387 --> 00:25:44,486
of our concept.
646
00:25:44,488 --> 00:25:46,888
The product quality was being maintained,
647
00:25:46,890 --> 00:25:48,590
which means big business for us.
648
00:25:48,592 --> 00:25:50,792
- How ya feelin'?
- Good.
649
00:25:57,266 --> 00:25:59,434
Today I'm working at a Cinnabon bakery
650
00:25:59,436 --> 00:26:01,903
in Paramus, New Jersey.
651
00:26:01,905 --> 00:26:05,373
With this location,
one of the biggest challenges
652
00:26:05,375 --> 00:26:08,309
is the fact that there
are several more snack concepts
653
00:26:08,311 --> 00:26:10,011
that have opened recently, creating a lot
654
00:26:10,013 --> 00:26:11,780
of other options for shoppers,
655
00:26:11,782 --> 00:26:13,281
but in particular, this location,
656
00:26:13,283 --> 00:26:16,718
with all of its competition,
continues to increase sales
657
00:26:16,720 --> 00:26:20,355
year over year,
and I really wanna find out why.
658
00:26:20,357 --> 00:26:22,524
[Knocks at door]
659
00:26:25,061 --> 00:26:26,528
- Hi! How are you?
- I'm Alexa.
660
00:26:26,530 --> 00:26:27,562
I'm Miguel. Nice meeting you!
661
00:26:27,564 --> 00:26:28,630
Nice to meet you.
662
00:26:28,632 --> 00:26:30,065
Uh, welcome to our store, our company.
663
00:26:30,067 --> 00:26:31,433
- Thank you.
- Uh, are you ready?
664
00:26:31,435 --> 00:26:33,768
- I am.
- Yay!
665
00:26:35,204 --> 00:26:36,538
So basically, what we're going
to be doing today
666
00:26:36,540 --> 00:26:37,939
- is the register.
- Okay.
667
00:26:37,941 --> 00:26:39,374
You're going to be doing some chillattas
668
00:26:39,376 --> 00:26:40,875
- on this station right here.
- Okay.
669
00:26:40,877 --> 00:26:42,811
Some chillattas.
670
00:26:42,813 --> 00:26:45,280
Any time, a guest comes:
"Hi, how are you today?"
671
00:26:45,282 --> 00:26:46,748
How are you guys doing today?
672
00:26:46,750 --> 00:26:48,783
You say hi to people,
even if they're walking by?
673
00:26:48,785 --> 00:26:50,652
- Does that help with them...
- They come back.
674
00:26:50,654 --> 00:26:52,053
My first impression of Miguel
675
00:26:52,055 --> 00:26:55,156
is that he is an incredibly high-energy,
676
00:26:55,158 --> 00:26:56,357
hard-working manager.
677
00:26:56,359 --> 00:26:58,426
Would you like a sample
of raspberry lemonade?
678
00:26:58,428 --> 00:26:59,627
- I'll try it.
- Yeah, sure.
679
00:26:59,629 --> 00:27:01,863
So... beautiful, yes.
Excellent job. Nice job.
680
00:27:03,399 --> 00:27:04,432
People love these samples. My goodness.
681
00:27:04,434 --> 00:27:06,301
Yes. Yes, yes, yes, yes, yes.
682
00:27:06,303 --> 00:27:08,136
Do you ever worry
about giving away so much?
683
00:27:08,138 --> 00:27:09,838
- No.
- Wow.
684
00:27:09,840 --> 00:27:12,707
The more samples you give,
the more business you get.
685
00:27:12,709 --> 00:27:14,075
We got some samples up here!
686
00:27:14,077 --> 00:27:18,913
Miguel is so committed
to the art of sampling
687
00:27:18,915 --> 00:27:21,382
and talking to guests beyond the counter.
688
00:27:21,384 --> 00:27:23,084
Here's your chocolate mocha chillatta.
689
00:27:23,086 --> 00:27:24,352
- Enjoy it.
- Next in line, please.
690
00:27:24,354 --> 00:27:25,687
Can I help you guys? How are you?
691
00:27:25,689 --> 00:27:28,123
Just reaching out to people
and creating that energy
692
00:27:28,125 --> 00:27:30,225
actually does get them up to the counter.
693
00:27:30,227 --> 00:27:32,760
9 times out of 10, it turned
into them buying something.
694
00:27:32,762 --> 00:27:33,895
Excellent job. High five.
695
00:27:33,897 --> 00:27:35,363
- Thank you.
- Yay.
696
00:27:35,365 --> 00:27:36,397
So now we're gonna be talking
about chillattas, okay?
697
00:27:36,399 --> 00:27:37,565
- Yay!
- That's what you wanna
698
00:27:37,567 --> 00:27:38,633
- do the best, right?
- Yeah, I'm excited
699
00:27:38,635 --> 00:27:40,502
- about the blenders.
- The chillattas,
700
00:27:40,504 --> 00:27:41,903
the way we make it is right here.
701
00:27:41,905 --> 00:27:43,771
Let's make a strawberry banana.
702
00:27:43,773 --> 00:27:46,774
- Seven ounces.
- Got it.
703
00:27:46,776 --> 00:27:48,376
- Okay.
- Now, we do one ounce
704
00:27:48,378 --> 00:27:51,846
of the dairy base right here.
705
00:27:51,848 --> 00:27:53,715
Chop together with ice.
[Blender whirrs]
706
00:27:53,717 --> 00:27:55,917
And we're ready to go.
707
00:28:00,222 --> 00:28:01,689
- Excellent. Very nice.
- Yum.
708
00:28:01,691 --> 00:28:03,024
See the texture, how beautiful it is?
709
00:28:03,026 --> 00:28:04,292
- Yeah.
- How rich?
710
00:28:04,294 --> 00:28:05,393
And now, Alexa, I want
to leave you a little bit
711
00:28:05,395 --> 00:28:07,328
- by yourself, okay?
- Okay.
712
00:28:07,330 --> 00:28:09,197
Two strawberry bananas.
713
00:28:09,199 --> 00:28:11,933
Okay.
714
00:28:11,935 --> 00:28:13,168
How do you get these little things off?
715
00:28:13,170 --> 00:28:15,770
Do you just peel them off?
716
00:28:15,772 --> 00:28:17,805
Yeah.
717
00:28:17,807 --> 00:28:20,241
I got placed on the chillatta station.
718
00:28:20,243 --> 00:28:22,343
Oreo... regular-size oreo, please, Alexa?
719
00:28:22,345 --> 00:28:25,046
- Oreo?
- Oreo, regular size.
720
00:28:25,048 --> 00:28:26,781
It got a little crazy in there.
721
00:28:26,783 --> 00:28:28,583
Caramel mocha.
722
00:28:28,585 --> 00:28:29,584
Whoo!
723
00:28:29,586 --> 00:28:31,753
[Blender whirrs]
724
00:28:33,789 --> 00:28:35,890
- Now coffee chillatta.
- Coffee chillatta
725
00:28:35,892 --> 00:28:36,958
and a chocolate mocha.
726
00:28:36,960 --> 00:28:39,861
Getting drinks out fast is pretty hectic.
727
00:28:39,863 --> 00:28:42,063
Two chocolate mochas.
728
00:28:43,465 --> 00:28:45,366
Whoop!
729
00:28:45,368 --> 00:28:46,901
Miguel, I need some help.
730
00:28:46,903 --> 00:28:48,169
How many chillattas you waiting for, love?
731
00:28:48,171 --> 00:28:50,004
We need a chocolate mocha, which I'll get,
732
00:28:50,006 --> 00:28:51,172
and an orange mango.
733
00:28:51,174 --> 00:28:53,908
All right, I'll do the orange mango.
734
00:28:53,910 --> 00:28:55,143
When I asked Miguel for help...
735
00:28:55,145 --> 00:28:56,878
- All right.
- Oh, the teamwork
736
00:28:56,880 --> 00:28:58,713
- is so much better.
- Yeah, definitely.
737
00:28:58,715 --> 00:29:00,715
...he quickly jumped in and helped out,
738
00:29:00,717 --> 00:29:02,083
and that is exactly the teamwork
739
00:29:02,085 --> 00:29:03,651
that should be in place at Cinnabon.
740
00:29:03,653 --> 00:29:06,120
Right here are your two chocolate mochas.
741
00:29:06,122 --> 00:29:09,557
All: C! I-n! N-a-b-o-n!
742
00:29:09,559 --> 00:29:11,826
- Come get your cinnabon!
- Miguel's team
743
00:29:11,828 --> 00:29:15,230
does this Cinnabon cheer,
stepping and clapping
744
00:29:15,232 --> 00:29:18,066
and yelling and swinging
and "whoo!" at the end,
745
00:29:18,068 --> 00:29:21,236
and it was obvious to me
that the energy that's created
746
00:29:21,238 --> 00:29:24,072
is a net positive for the business
747
00:29:24,074 --> 00:29:26,341
and the morale of the team.
748
00:29:29,245 --> 00:29:31,512
- How long have you been here?
- 11 years.
749
00:29:31,514 --> 00:29:33,615
Wow.
750
00:29:33,617 --> 00:29:36,284
You have a lot of people.
751
00:29:36,286 --> 00:29:37,652
This is so exciting because
752
00:29:37,654 --> 00:29:39,153
when I first started here, we were, like...
753
00:29:39,155 --> 00:29:40,955
we had no guests at the beginning,
754
00:29:40,957 --> 00:29:42,423
so we changed the whole mentality.
755
00:29:42,425 --> 00:29:44,525
We gotta go beyond
756
00:29:44,527 --> 00:29:46,894
and deliver only fresh products,
only fresh products
757
00:29:46,896 --> 00:29:48,496
all day long. It's very difficult.
758
00:29:48,498 --> 00:29:49,897
- Yeah.
- Very difficult,
759
00:29:49,899 --> 00:29:51,933
but it's achievable,
and you can see the results.
760
00:29:51,935 --> 00:29:53,501
I work, like, work nonstop.
761
00:29:53,503 --> 00:29:55,503
Not everybody has the same...
762
00:29:55,505 --> 00:29:57,205
- energy.
- Yeah! The energy here,
763
00:29:57,207 --> 00:29:59,707
the attitude. Why... why are you that way?
764
00:29:59,709 --> 00:30:01,442
That's the way I've been raised.
765
00:30:01,444 --> 00:30:03,044
I'm very proud of my mom and my father.
766
00:30:03,046 --> 00:30:04,412
They're my mentors.
767
00:30:04,414 --> 00:30:05,647
So where are you from originally?
768
00:30:05,649 --> 00:30:08,049
- South America, Argentina.
- Oh!
769
00:30:08,051 --> 00:30:09,884
So I came to the United States
with no English,
770
00:30:09,886 --> 00:30:11,753
started working as a landscaper.
771
00:30:11,755 --> 00:30:13,488
I've been all over, all over.
772
00:30:13,490 --> 00:30:15,923
Every day, I used to go to Cinnabon
773
00:30:15,925 --> 00:30:17,325
- to get a little minibon.
- Mm-hmm.
774
00:30:17,327 --> 00:30:20,161
Like, I love sweets. I love to bake.
775
00:30:20,163 --> 00:30:23,531
So, I'm like, "one day,
I'm gonna own one store."
776
00:30:23,533 --> 00:30:26,534
Nobody's gonna give you, like,
"here, $250,000.
777
00:30:26,536 --> 00:30:28,236
Open your own bakery."
No, it won't happen.
778
00:30:28,238 --> 00:30:30,405
I loved hearing that Miguel's ambition
779
00:30:30,407 --> 00:30:32,607
is to own 100% of these bakeries.
780
00:30:32,609 --> 00:30:34,742
There's not a lot I can do about that,
781
00:30:34,744 --> 00:30:37,745
but Miguel has a hunger to do more,
782
00:30:37,747 --> 00:30:40,915
to be more, to accomplish more,
and that is so inspiring.
783
00:30:40,917 --> 00:30:42,450
It really is the American dream.
784
00:30:42,452 --> 00:30:44,852
Everything you do, you can't rush it
785
00:30:44,854 --> 00:30:46,421
because it will happen. As long as you put
786
00:30:46,423 --> 00:30:48,756
in your mind what you want,
it's gonna happen to you,
787
00:30:48,758 --> 00:30:50,091
- so let's get back to work.
- Okay.
788
00:30:50,093 --> 00:30:52,293
Excellent.
789
00:30:58,567 --> 00:31:00,868
This week, I've learned
with every employee
790
00:31:00,870 --> 00:31:04,672
that I talk to, that we're
all connected somehow,
791
00:31:04,674 --> 00:31:06,941
some way.
792
00:31:06,943 --> 00:31:10,011
Many people are going
through hardships in their lives
793
00:31:10,013 --> 00:31:12,246
just like I did growing up.
794
00:31:13,782 --> 00:31:14,716
'Ello.
795
00:31:14,718 --> 00:31:16,584
Hello. How are you?
796
00:31:16,586 --> 00:31:18,720
Oh, I'm doing well. I'm just thinking
797
00:31:18,722 --> 00:31:20,021
about you this week.
798
00:31:20,023 --> 00:31:21,789
So many of the people that I've met
799
00:31:21,791 --> 00:31:25,526
have just reminded me
of what a great mom you are
800
00:31:25,528 --> 00:31:30,932
and just how incredibly lucky I am.
801
00:31:30,934 --> 00:31:34,736
I definitely feel so lucky
802
00:31:34,738 --> 00:31:36,971
to have been given the opportunities
803
00:31:36,973 --> 00:31:39,507
from other people to help me get
804
00:31:39,509 --> 00:31:40,641
to where I've gotten.
805
00:31:40,643 --> 00:31:43,077
So I just wanted to call
and tell you I love you.
806
00:31:43,079 --> 00:31:45,313
Well, I love you, and, you know,
807
00:31:45,315 --> 00:31:46,681
you be safe, okay?
808
00:31:46,683 --> 00:31:47,949
All right.
809
00:31:47,951 --> 00:31:49,417
All right, I'll talk to you later.
810
00:31:49,419 --> 00:31:50,418
Okay.
811
00:31:50,420 --> 00:31:52,253
- All right.
- All right, bye.
812
00:31:52,255 --> 00:31:54,155
There's just a lot more need out there,
813
00:31:54,157 --> 00:31:56,791
and on one hand,
you cannot fix everything,
814
00:31:56,793 --> 00:31:59,660
um, that affects your employees,
815
00:31:59,662 --> 00:32:02,864
but there's always a little more I can do.
816
00:32:05,467 --> 00:32:07,602
Announcer: Coming up, the employees
817
00:32:07,604 --> 00:32:09,036
think they're meeting with an investor
818
00:32:09,038 --> 00:32:11,005
to give feedback on Alexa's performance.
819
00:32:11,007 --> 00:32:12,507
Do you think I should invest in her?
820
00:32:12,509 --> 00:32:14,242
Depends on how those cupcakes taste.
821
00:32:14,244 --> 00:32:16,878
Announcer: How will they react
when they find out Alexa
822
00:32:16,880 --> 00:32:18,212
is really the boss?
823
00:32:18,214 --> 00:32:19,914
My real name is Kat Cole,
824
00:32:19,916 --> 00:32:22,183
and I am the president of Cinnabon.
825
00:32:31,209 --> 00:32:32,676
My employees think they're coming
826
00:32:32,678 --> 00:32:35,145
to an angel investor's house
827
00:32:35,147 --> 00:32:37,147
to give feedback on Alexa's performance.
828
00:32:37,149 --> 00:32:39,383
As far as Alexa's business
goes, pastry-wise,
829
00:32:39,385 --> 00:32:40,851
I think she's ready.
830
00:32:40,853 --> 00:32:44,788
I think, um, upon tasting her creations,
831
00:32:44,790 --> 00:32:47,024
I could better judge.
832
00:32:48,460 --> 00:32:50,527
- Hi, how are you?
- Hi, how are you?
833
00:32:50,529 --> 00:32:51,895
- Great.
- My name's Mayra.
834
00:32:51,897 --> 00:32:53,864
- Nice to meet you.
- Nice to meet you too.
835
00:32:53,866 --> 00:32:55,766
So tell me about Alexa.
836
00:32:55,768 --> 00:32:57,501
Do you think I should invest in her?
837
00:32:57,503 --> 00:33:00,304
Depends on how those cupcakes taste.
838
00:33:00,306 --> 00:33:02,172
[Laughs]
839
00:33:02,174 --> 00:33:05,275
Do I remind you of anyone
that you've met before?
840
00:33:05,277 --> 00:33:08,512
You kinda remind me
of the person I trained.
841
00:33:08,514 --> 00:33:10,447
Well, I am Alexa.
842
00:33:10,449 --> 00:33:11,815
You are?
843
00:33:11,817 --> 00:33:13,951
And my real name is Kat Cole,
844
00:33:13,953 --> 00:33:16,487
and I am the president of Cinnabon.
845
00:33:16,489 --> 00:33:18,889
Oh, my gosh.
846
00:33:18,891 --> 00:33:21,558
[Laughs]
847
00:33:21,560 --> 00:33:23,060
Uh...
848
00:33:23,062 --> 00:33:24,928
And so you are on Undercover Boss.
849
00:33:24,930 --> 00:33:26,930
No, get out!
[Chuckles]
850
00:33:26,932 --> 00:33:28,766
- Yes.
- Oh, my gosh.
851
00:33:28,768 --> 00:33:30,234
- I love that show!
- Yeah.
852
00:33:30,236 --> 00:33:32,469
Oh, goodness.
[Laughter]
853
00:33:32,471 --> 00:33:34,705
Linda, one of the things that I loved
854
00:33:34,707 --> 00:33:38,042
is how much pride you put in your work.
855
00:33:38,044 --> 00:33:39,510
The work you have been doing
856
00:33:39,512 --> 00:33:43,881
for 34 years is unbelievable.
857
00:33:43,883 --> 00:33:47,017
I want to help to try
to improve some of the use
858
00:33:47,019 --> 00:33:49,753
of the food waste that could go to people
859
00:33:49,755 --> 00:33:50,921
who are in need.
860
00:33:50,923 --> 00:33:54,258
I am reaching out
to the head of Cream of Wheat
861
00:33:54,260 --> 00:33:57,628
and working to get that product
to people in need.
862
00:33:57,630 --> 00:34:00,898
Good. That'll be good for it.
863
00:34:00,900 --> 00:34:05,069
The fact that you stepped up
864
00:34:05,071 --> 00:34:07,504
to take care of your grandson...
865
00:34:07,506 --> 00:34:10,874
you are such an incredible
person for that.
866
00:34:10,876 --> 00:34:12,776
I'd like to do a few things to thank you,
867
00:34:12,778 --> 00:34:17,347
and I am going to work with your management
868
00:34:17,349 --> 00:34:20,451
to get you covered
for an additional week off
869
00:34:20,453 --> 00:34:23,387
for an all-expenses paid trip
to Washington, D.C.
870
00:34:23,389 --> 00:34:25,589
Oh.
871
00:34:28,093 --> 00:34:29,760
Thank you so much.
872
00:34:29,762 --> 00:34:31,962
You are very welcome,
873
00:34:31,964 --> 00:34:34,331
and I'd like to do one more thing.
874
00:34:34,333 --> 00:34:38,268
I'd like to start,
with you, an education fund
875
00:34:38,270 --> 00:34:42,573
for Marciel with $10,000 in cash,
876
00:34:42,575 --> 00:34:47,511
and every dollar that you save into it,
877
00:34:47,513 --> 00:34:49,947
I will double.
878
00:34:49,949 --> 00:34:51,548
[Exhales]
Wow.
879
00:34:51,550 --> 00:34:53,250
[Chuckles]
880
00:34:53,252 --> 00:34:56,320
That is fantastic. Thank you so much.
881
00:34:56,322 --> 00:34:58,555
Give me a hug.
882
00:34:58,557 --> 00:35:01,125
I'm really overwhelmed.
883
00:35:01,127 --> 00:35:03,360
She's gonna send us to Washington, D.C.
884
00:35:03,362 --> 00:35:06,230
where Marciel wants to go.
He'll be so excited,
885
00:35:06,232 --> 00:35:07,498
and he'll probably wanna leave tonight.
886
00:35:07,500 --> 00:35:08,565
[Chuckles]
887
00:35:08,567 --> 00:35:10,134
The money that Kat's giving me
888
00:35:10,136 --> 00:35:11,969
for Marciel's schooling will be
889
00:35:11,971 --> 00:35:13,804
a great weight off my shoulders.
890
00:35:13,806 --> 00:35:16,373
It feels wonderful to be appreciated.
891
00:35:16,375 --> 00:35:17,975
It does. It feels really great.
892
00:35:17,977 --> 00:35:21,979
Moka, the energy that you exude,
893
00:35:21,981 --> 00:35:26,984
I was so proud to have you
as the face of my brand.
894
00:35:26,986 --> 00:35:28,152
Thank you.
895
00:35:28,154 --> 00:35:31,054
I want to put you in a position
896
00:35:31,056 --> 00:35:34,224
where you are a Cinnabon certified trainer
897
00:35:34,226 --> 00:35:37,995
to help open new Cinnabon kiosks
in these travel plazas,
898
00:35:37,997 --> 00:35:40,197
because you are an expert.
899
00:35:40,199 --> 00:35:44,101
It is an opportunity
for bonuses and higher pay.
900
00:35:44,103 --> 00:35:47,237
I would be more than happy to accept.
901
00:35:47,239 --> 00:35:50,641
I would be more than happy to.
902
00:35:50,643 --> 00:35:53,210
Thank you.
903
00:35:56,281 --> 00:35:58,916
This is... it's a chance to change my life
904
00:35:58,918 --> 00:36:01,084
and my kids' lives.
905
00:36:03,388 --> 00:36:06,790
I wanna make sure
that you have the ability
906
00:36:06,792 --> 00:36:10,360
to focus on being a mom
907
00:36:10,362 --> 00:36:12,963
for those three sweet little girls.
908
00:36:12,965 --> 00:36:17,034
So I want to give you $10,000.
909
00:36:17,036 --> 00:36:19,937
I want to put another $10,000
910
00:36:19,939 --> 00:36:24,474
in an account
to start a good education seed
911
00:36:24,476 --> 00:36:26,176
for your girls.
912
00:36:26,178 --> 00:36:30,047
Thank you, and I know my girls thank you.
913
00:36:30,049 --> 00:36:31,582
[Scoffs]
914
00:36:31,584 --> 00:36:35,886
You don't know how much that means to me.
915
00:36:35,888 --> 00:36:37,521
You didn't make my day.
You didn't make my week,
916
00:36:37,523 --> 00:36:39,990
my month, my year. You made my life.
917
00:36:39,992 --> 00:36:42,559
Just thank you.
918
00:36:42,561 --> 00:36:44,127
I couldn't thank you enough.
919
00:36:44,129 --> 00:36:47,998
It feels good for someone
to finally say I'm amazing.
920
00:36:48,000 --> 00:36:50,000
I will tell my kids, "you know what?"
921
00:36:50,002 --> 00:36:52,469
"No matter who comes in your life,"
922
00:36:52,471 --> 00:36:54,271
"treat them as if though you
wanna be treated,"
923
00:36:54,273 --> 00:36:55,272
"because you never know."
924
00:36:55,274 --> 00:36:57,174
"They could be an angel in disguise."
925
00:36:57,176 --> 00:37:00,010
Mayra, you are a tough cookie.
926
00:37:00,012 --> 00:37:01,812
[Giggles]
It's like, oh, my God,
927
00:37:01,814 --> 00:37:04,581
she's pushing me around
this restaurant like crazy,
928
00:37:04,583 --> 00:37:07,150
and I loved that sense
of confidence that you have,
929
00:37:07,152 --> 00:37:10,220
and you have to know
how good that makes me feel
930
00:37:10,222 --> 00:37:12,155
as the president of the company.
931
00:37:12,157 --> 00:37:14,858
Well, I'm glad, that,
like, I have an opportunity
932
00:37:14,860 --> 00:37:17,394
to meet the real you,
and just like I look up
933
00:37:17,396 --> 00:37:19,630
to my mom, I can look up to you
934
00:37:19,632 --> 00:37:22,566
because you're doing great in life.
935
00:37:22,568 --> 00:37:24,234
[Sniffles]
936
00:37:24,236 --> 00:37:26,436
Oh, man, don't cry.
937
00:37:26,438 --> 00:37:32,142
You have no idea how special you are.
938
00:37:32,144 --> 00:37:38,115
And people with your energy and your heart
939
00:37:38,117 --> 00:37:41,485
can do anything, and I mean anything.
940
00:37:41,487 --> 00:37:45,489
You could be sitting in this seat one day.
941
00:37:49,327 --> 00:37:52,129
This is amazing right now.
I can't even believe it.
942
00:37:52,131 --> 00:37:55,332
[Laughs]
Hearing your story
943
00:37:55,334 --> 00:37:57,734
was tough for me to listen to,
944
00:37:57,736 --> 00:38:00,203
and so Cinnabon is going to support
945
00:38:00,205 --> 00:38:02,906
and facilitate a breast cancer fundraiser,
946
00:38:02,908 --> 00:38:05,842
and we are going
to match every dollar you raise,
947
00:38:05,844 --> 00:38:08,578
and you and your mom are gonna run it.
948
00:38:08,580 --> 00:38:10,781
Oh, my God.
949
00:38:12,517 --> 00:38:16,053
[Sniffles]
950
00:38:16,055 --> 00:38:18,255
Thank you.
951
00:38:19,457 --> 00:38:22,693
You are an incredibly special young woman.
952
00:38:22,695 --> 00:38:25,162
I want to see you do great things,
953
00:38:25,164 --> 00:38:27,464
and because of you,
954
00:38:27,466 --> 00:38:31,168
we are formalizing the Cinnabon
scholarship program.
955
00:38:31,170 --> 00:38:36,406
I want to give you $10,000
in an education fund
956
00:38:36,408 --> 00:38:40,110
to cover tuition and books and expenses
957
00:38:40,112 --> 00:38:43,480
for the next... at least two
or three semesters,
958
00:38:43,482 --> 00:38:47,484
and I want to give you $10,000
959
00:38:47,486 --> 00:38:50,554
in an account to help support
you and your family,
960
00:38:50,556 --> 00:38:53,523
to help take some of the
financial pressure off of you,
961
00:38:53,525 --> 00:38:57,361
and I want you to really focus
on your personal savings.
962
00:38:57,363 --> 00:39:00,063
For every dollar you save
for the next year,
963
00:39:00,065 --> 00:39:02,299
- I'm going to match it.
- Oh, my God.
964
00:39:03,468 --> 00:39:06,303
[Whispering]
Thank you.
965
00:39:06,305 --> 00:39:07,738
- Can I hug you?
- Yeah.
966
00:39:07,740 --> 00:39:10,941
[Giggling]
967
00:39:10,943 --> 00:39:15,712
It's the best feeling ever right now,
968
00:39:15,714 --> 00:39:17,447
and I wouldn't change it for anything.
969
00:39:17,449 --> 00:39:19,549
That's all I really ever wanted to do
970
00:39:19,551 --> 00:39:22,586
was to help my mom,
to take some pressure off of her
971
00:39:22,588 --> 00:39:24,087
so she wouldn't really have to
972
00:39:24,089 --> 00:39:28,558
keep struggling through everything.
973
00:39:28,560 --> 00:39:29,960
[Exhales]
974
00:39:29,962 --> 00:39:32,496
Miguel, I was so impressed
975
00:39:32,498 --> 00:39:35,966
with the level of professionalism
976
00:39:35,968 --> 00:39:39,803
that you bring to that bakery
is above and beyond.
977
00:39:39,805 --> 00:39:41,338
Thank you, thank you,
thank you, thank you.
978
00:39:41,340 --> 00:39:42,706
That's because I love what I do.
979
00:39:42,708 --> 00:39:45,275
What I would like for you
and your team to do
980
00:39:45,277 --> 00:39:48,412
is to make a training video of your songs
981
00:39:48,414 --> 00:39:51,381
and of the things you do
that will be used worldwide.
982
00:39:51,383 --> 00:39:53,717
Thank you so much,
and that's very easy for us.
983
00:39:53,719 --> 00:39:54,818
We're do it in two seconds.
984
00:39:54,820 --> 00:39:57,020
[Laughs]
They will kill it.
985
00:39:57,022 --> 00:40:00,490
We had a conversation about your dream
986
00:40:00,492 --> 00:40:02,659
was to own your own bakery
which is just shy
987
00:40:02,661 --> 00:40:05,295
of $250,000, by the way.
988
00:40:05,297 --> 00:40:07,564
- That's a lot of money...
- Yeah, a lot of money.
989
00:40:07,566 --> 00:40:09,633
- For anybody.
- Yes, definitely.
990
00:40:09,635 --> 00:40:11,668
It's like buying a house...
[Laughs]
991
00:40:11,670 --> 00:40:13,036
But I'm choosing, like, to buy the bakery
992
00:40:13,038 --> 00:40:14,838
instead of buying a house, definitely.
993
00:40:14,840 --> 00:40:17,874
It is so important to me that you become
994
00:40:17,876 --> 00:40:19,609
a Cinnabon franchisee,
995
00:40:19,611 --> 00:40:24,548
that I am going to give you
your own store.
996
00:40:25,883 --> 00:40:27,717
I'm sorry. I didn't understand that.
997
00:40:27,719 --> 00:40:28,752
I'm sorry, can you say that again?
998
00:40:28,754 --> 00:40:29,786
I didn't understand every word.
999
00:40:29,788 --> 00:40:31,888
Cinnabon and I are going
1000
00:40:31,890 --> 00:40:35,392
to take care of your franchise fees.
1001
00:40:35,394 --> 00:40:39,596
We are going to approve you
as a franchise partner
1002
00:40:39,598 --> 00:40:44,267
- and build your bakery.
- Oh, my God.
1003
00:40:44,269 --> 00:40:48,472
We would not be doing this
if we didn't believe
1004
00:40:48,474 --> 00:40:51,341
that you will be incredibly successful
1005
00:40:51,343 --> 00:40:53,910
as your own 100% owner
of a Cinnabon bakery.
1006
00:40:53,912 --> 00:40:56,680
Oh, my gosh.
1007
00:40:56,682 --> 00:40:58,381
I know a man doesn't supposed to cry,
1008
00:40:58,383 --> 00:40:59,616
but I can't... I can't hold it.
1009
00:40:59,618 --> 00:41:02,752
Yay! Thank you so much.
1010
00:41:02,754 --> 00:41:05,889
Thank you, thank you, thank you,
thank you, thank you.
1011
00:41:05,891 --> 00:41:07,290
I can't believe it.
1012
00:41:07,292 --> 00:41:09,826
My entire life I've been dreaming
1013
00:41:09,828 --> 00:41:11,695
to be an owner, and in two seconds,
1014
00:41:11,697 --> 00:41:13,763
she made my dream come true.
1015
00:41:13,765 --> 00:41:15,799
To people who are coming
to the United States,
1016
00:41:15,801 --> 00:41:17,501
never give up.
1017
00:41:17,503 --> 00:41:20,504
Always believe, believe,
believe in what your dreams are,
1018
00:41:20,506 --> 00:41:23,173
and hard work will always pay off.
1019
00:41:32,984 --> 00:41:35,152
Being undercover this week has reminded me
1020
00:41:35,154 --> 00:41:37,687
to never forget where I came from.
1021
00:41:37,689 --> 00:41:40,223
If I hadn't received the mentorship,
1022
00:41:40,225 --> 00:41:42,592
the guidance, and the hand-up
1023
00:41:42,594 --> 00:41:44,694
that I got over so many years,
1024
00:41:44,696 --> 00:41:47,597
I have no idea where I would be.
1025
00:41:47,599 --> 00:41:50,033
I don't know that I would
be the president of anything.
1026
00:41:50,035 --> 00:41:54,171
I'm incredibly grateful
that so many awesome people
1027
00:41:54,173 --> 00:41:56,006
have taken an interest in me.
1028
00:41:56,008 --> 00:41:58,508
Coby Brooks was one of
the people that gave me chances
1029
00:41:58,510 --> 00:42:01,311
when I was really young, and I was lucky,
1030
00:42:01,313 --> 00:42:03,480
and I want to make sure that I continue
1031
00:42:03,482 --> 00:42:05,582
to afford those same
opportunities for others.
1032
00:42:05,584 --> 00:42:07,784
I will pay it forward.
1033
00:42:28,009 --> 00:42:43,009
Sync and corrections by atrn97g
for www.MY-SUBS.com
77579
Can't find what you're looking for?
Get subtitles in any language from opensubtitles.com, and translate them here.