All language subtitles for Undercover Boss S4 EP2 Tilted Kilt

Translated By The Community Of WWW.MY-SUBS.COM

Male announcer:
This week, on Undercover Boss...

- Order up.
- Thank you.

Announcer: the president
of Tilted Kilt Pub & Eatery,

a contemporary Celtic-themed sports pub,

poses as a failed business owner
hoping to get funding

for a new business on a fake reality show.

- I'm Shayna.
- I'm Ryan.

- How are you?
- I'm great.

Announcer: He'll trade in
his business attire

for a bartender's kilt.

I feel a little bit

like Mel Gibson in Braveheart.

Oops.

[Laughs]

Announcer: By working
on the front lines...

That's what we're talking about.

Announcer: this high-powered president

will find out how much skill is required

to keep this lively pub
ordering up another round.

I lost a chicken finger.

Yeow.

Have I told you this joke already?

I'm gonna tell an inappropriate one, okay?

Announcer: And what will happen
when the boss witnesses

some unsavory behavior
from one of his employees?

I'm gonna pour it in his mouth.

Please. What?

Cheers. You have to.

Do it!

At the Tilted Kilt

there's a line that we do not cross.

That's a problem.

Announcer: Find out next
on Undercover Boss.

Undercover Boss 4x02 - Tilted Kilt
Original air date November 9, 2012

Sync and corrections by atrn97g
for www.MY-SUBS.com

All: Hi. Welcome to the Tilted Kilt.

Announcer: Headquartered
in Tempe, Arizona,

Tilted Kilt Pub & Eatery

is a contemporary pub and sports bar

that serves up to $250 million
in annual revenue.

Cheers.

Announcer: Overseeing the 4,000 employees

that keep this business cooking

is one man.

I'm Ron Lynch.

I'm the president and founder
of Tilted Kilt Pub & Eatery.

Tilted Kilt is a contemporary pub.

I've been in the food business
for many years,

but I decided I wanted
to do something different,

and one of my friends said,
"hey, have you seen"

"the Tilted Kilt?"

The Tilted Kilt started
in the Rio Casino in Las Vegas.

We bought the name
and got our first pub going.

And from there,
everything has been history.

We're a family business.

Not just because I have so many
family members working here,

but it's a feel that we have.

How are you?

Well, I'm good, now that I found out

that you're still here.

The Tilted Kilt is one of
the fastest growing sports pubs

in the United States.

We have over 4,000 employees.

We have 70 pubs currently.

We're growing at a phenomenal rate.

We hope to be 93 pubs
by the end of the year.

Here at the Tilted Kilt,

the guiding principles
are everything to us.

Number one on the guiding principles

is portray class in everything you do.

Some people think our servers are X-rated.

I disagree.

We portray our servers as PG-13,

the girl next-door.

I'm not sure

what some of our competitors'
guiding principles are,

but I would like to think
that we portray class

far greater than they do.

We don't want the wife to say,

"why did you go to the Tilted Kilt?"

"What's going on there?"

We want them to say,
"well, why didn't you take me?"

I would have my own daughters work there.

Okay.

The costume, you know, has been
a challenge from the beginning.

My daughter, Torie, does our social media.

And I wouldn't be able to do it
without my wife, Debra.

Here's what we're down to.

The original tartan out of
the original fabric blend,

or the blend that has
a little more stretch.

- Have we tested it?
- Yes, we have.

We didn't get "D"s or double-Ds,
but we did the others.

You know, I think the...

under the light, it'll be pretty, though.

The color match will be great.

I do too. Good.

Growing up, my dad was the first person

in his family to graduate from college.

He was the real entrepreneur
in our family.

He didn't think there was anything

that he couldn't achieve
in business out there,

and that's what my dad did,
and that's what I knew.

The year that we started this business...

and I saw my dad at lunch,

and, uh, he was wanting to talk.

And I said, "I don't have time, dad."

"I gotta go."

And then he passed...
he passed away that night.

He was my inspiration.

He was my cheerleader.

And he didn't think that there
was anything I couldn't do.

[Electric whir]

I'm a very tall person.

So I am concerned about being recognized.

I've been practicing my slouch
a little bit,

so hopefully I can go undercover
and not be recognized.

Think you look like Charles Manson.

You know?
[Laughter]

While undercover,
I will be posing as Ryan Good,

the failed sporting goods store owner

from San Diego.

Throughout my undercover journey,

my employees will be tricked into thinking

they're on a hosted reality show

in which they will work alongside Ryan,

then decide whether he deserves the money

to start a new business.

We are here in Roselle, Illinois,

at a Tilted Kilt pub.

The woman pretending to be
the host of the fake show,

will keep asking questions

about whether or not
Ryan deserves the money,

so my employees will have no idea

that this is secretly Undercover Boss.

[Laughs]

What are you wearing?

[Laughter]

Did you recognize me?

Not at first.
[Laughter]

Kind of scared me a little bit.

[Laughter]

I wouldn't let you in my restaurant.

No, I don't worry about Ron being

with all the Tilted Kilt girls at all.

I mean, he's old enough
to be their granddad.

Okay, I got a plane to catch...

- All right, let's do it.
- Okay.

- See you in a few days.
Both: - Okay.

I'm going undercover to make sure

that our guiding principles
are being kept.

That's where this company is made at.

Our goal at Tilted Kilt is
to be the most respected,

most recognized sports pub
in the United States.

And if we're not getting those principles

all the way to the guests,

then we got some work to do.

I am here at our pub in Atlanta, Georgia.

I'm going to be learning how
to tend bar today.

How are you today, darlin'?

A big percentage of our business

is out of the bar.

The most important thing

that our servers and bartenders
can do is be entertaining.

They're our hook
that brings people in the door.

Hey, I'm looking for Shayna.

She's right over here.

The one with the dark hair.

- I'm Shayna.
- I'm Ryan.

- How are you doing?
- I'm great.

Are you? Are you?

Okay, so there's a couple things first.

You have to get changed into your uniform.

- Follow me this way.
- Okay, okay, thanks.

So you been here long?

- Three years.
- Three years?

I'm an old lady,

and they need to take me out
to the pasture.

- There's your uniform.
- It's a kilt?

- Yes.
- I'm gonna wear a kilt?

You have to wear a kilt.

Really? Okay.

You'll be hot in it. Don't worry.

Okay.

This is the first time

I've had on a bartender's kilt.

Okay, I'm Ryan.

I've been in the sporting goods business.

Just keep that thought in mind.

I feel a little bit
like Mel Gibson in Braveheart.

Yay!

We love our little uniforms. They're fun.

I love yours.
[Laughter]

Hey, that's my secret.

Ryan walked out in his kilt,

and he just looked adorable.

On a ladies' night, I bet
he would get a lot of tips.

Our bottled beers are all right here.

But you automatically want
to give them this.

So that's automatic. Just say it.

I'll just be like,
"oh, you wanna Bud Light?

"Okay, I'm gonna get you a big one."

Okay.

When Shayna was telling me
about the up-sell...

We want to name an appetizer.

You always want to pick one out.

Be like, "hey, can I get you
some Irish nachos?"

That gal can sell.

You know, that's exactly like
we design it in our office.

But to see it in practice, that's nice.

How's everything, love? Good?

- More coke, honey?
- Oh, no. I'm okay.

- Thank you.
- All right.

These are what you call regulars.

But I don't call them that.
These are my friends.

- This is our watering hole.
- She's wonderful.

- Is she?
- She's awesome.

It is. They've been coming
here for a really long time.

Shayna is right there
with customers immediately.

She seemed to have a second sense

for when somebody sat down at her bar.

Here, big daddy. Here's your Bud Light.

Make no mistake, that's Shayna's bar.

So this is called a black and tan.

The Guinness, when it comes up to here,

that's where you're gonna pour the tan at.

I don't know if I got
enough black in there.

Whoops.

So do you think you're ready for me

to disappear on you for a second?

- Sure.
- I have faith in you. [Laughs]

Thank you.

I can do this.

- Hi. How are you doing?
- Good.

Bud Light.

I'll get you a Bud Light.
Is that a regular size?

- Bottle.
- Bottle?

- Okay.
- Yeah.

Just, uh, for your information,

our seasonal is Sam Adams, so...

And if I can find a, uh, a bottle opener...

- There you go.
- Perfect.

- Did I? Okay.
- Yeah.

Now that's gonna be a challenge.
[Laughs]

I have a newfound respect,

after working behind the bar a little bit.

Hey, daddy.

How are you feeling?

[Crying] I'm just a mess today,
worrying about you.

And trying to do this thing.

I just don't understand.

No, I just don't understand

why they keep finding things on you.

Okay, well, I love you.

Are you okay?

I just talked to my dad.

What's, uh...

He's got bladder cancer.

This morning, he went for his biopsy,

and they found a whole bunch more.

So it's spreading.

He tries to be positive,

and like, "no, if it's my time to go..."

And he just feels like he has
to stick around

for... my children,

'cause I picked such a...

bad dad for them.

So...

But that's when you come to work

and you just pull it together, right?

When you come to work,

you leave your stuff outside.

And unfortunately, today,

my dad went in for a biopsy,

and I've been a mess.

People are going through
all kinds of stuff

and I want them to have fun.

And I try to have fun at work,

but I feel like I'm dying inside.

I have two small children.

My ex-husband signed his rights over,

so I'm mommy and daddy.

It's hard.

No parent wants their child
to suffer or struggle.

And he struggles with a lot of things,

but he's my angel.

And that's why I work so hard,

is for him.

You know, it's always something.

But when you walk in the door,

everything goes out of the way, you know,

because you have
to put this great persona on.

I don't know if I could put that away.

Shayna's got a hard road.

She's got a child with autism
and her dad's ill.

I don't know how long
she can sustain that.

But it's life, right?

We need people exactly like Shayna.

She sells, she's smart.

She shouldn't have to struggle like that.

Maybe I can help that burden
just a little bit.

Look, two more black and tans,

and you already know how to do that.

Do you think you can handle it?

- I think so.
- I think you can.

Announcer: Coming up,

the boss hears the hard truth
from an employee.

Seems like

they cover the girls
from getting sexually harassed

in a strip club better than they do here.

That's a problem.

Announcer: And later,
Ron gets a rude awakening.

He's gonna pour it in your mouth,

I'm gonna pour it in his mouth.

Please. What?

You have to.

Do it!

Announcer: Ron Lynch,

the president of Tilted Kilt Pub & Eatery

is a boss undercover in his own company.

His employees think
he's a former business owner

participating in a reality show.

So far, he's met a model employee.

His journey continues in Georgia.

I'm here at our Alpharetta Pub in Georgia.

And I'll be working security.

This is a pub that we've always thought

has the potential to do better.

It should be in our top pubs.

But it doesn't have quite the business

that some of our pubs have.

I hope I can find some real insight

on how we can improve this business.

I'm here to see Spencer.

Spencer? Yeah. You can follow me this way.

Okay, thanks.

Spencer?

Ryan. How are you doing?

- You said Brian or Ryan?
- Ryan.

- Ryan. Nice to meet you.
- Right. How are you? Good.

I'm doing security stuff, normally.

But when it's this early,

there's really not much to worry about.

Gotcha.

So we kind of do a bunch
of catchall stuff.

Gotcha.

When I first met Ryan,

I assumed that I was supposed
to recognize him

from the W.W.E.

He pretty much looked
like he'd be in some hot pink,

you know, spandex,
throwing men around a ring.

Yeah, just start dumping these.

When that goes up, it's full.

Hit the top button.

It's washing.

This is low on ice.

Well, these just go four-high,

and you fill the thing up.

Whenever that's stocked,
there's one on the other side.

Okay.

And, uh, all your silverware
is right there.

Seems like you get your hand
on everything.

Yeah.
[Laughs]

Pretty much, you're really doing
the security thing,

like, while you're doing everything else.

Spencer is not only security,

he's bussing tables, he's a dishwasher,

he's running ice, he's rolling silverware.

He does a lot in that pub.

This is the beer cooler.

Pull this out. Switch it out.

Put it to the new one.

Put it back in.

There. Go ahead. Give it a shot.

- Twist the handle?
- Pull it out first.

Oops. No, no, no.
Don't push down on it like that.

[Air hissing]
All right.

Doing too much at once. Pull it back.

No, no. Take it off the thing.

Now pull that off.

To do something as simple
as changing a keg of beer,

and you get a beer bath,

that's embarrassing.

Not quite the same
as the kegerator at home.

[Air hissing]
No. No, no, no, no.

[Laughs]

I always thought it was pretty simple.

I hope he's never stuck in the desert

with his only beverage
inside of a beer keg.

'Cause he's probably gonna die of thirst.

Can you help me break some
of these down, real quick?

Yeah.

- You been doing this for long?
- No.

- This wasn't plan "A."
- Oh.

I actually moved to Atlanta
to go to film school.

- Really?
- Yeah.

I was two years in, and then, uh...

my grandmother got real sick,

and my mom had to have
a whole bunch of back surgeries

all at once.

I came home,

and then I couldn't get
loan stuff straightened out.

So I'm kind of in a holding pattern

of just making sure I pay rent and eat.

You gonna go back to...

I'd like to. I mean, that's the plan.

Yeah.

No, I definitely want a different job.

[Laughter]

This end of it gets boring after a while.

Most of the nights, you just
float through the restaurant

looking for, "uh, everybody behaving?"

The girls will usually come find you

as soon as something goes wrong.

But, you know, if they grab a skirt,

grab an arm, anything like that...

- Does it happen often?
- Uh, yeah.

- It really does.
- Really?

It's pretty aggravating.

I mean, we have one guy that
put another customer's hand

on his crotch.

In 70 pubs, I've never had anyone say

that we had those kinds
of instances from our customers.

It raises a red flag with me.

As I'm walking around in the pub,

I don't... I don't see any smiles.

I don't see any energy.

How are you doing tonight?

You having a good time?

What's causing that?

Hi, hot stuff.

You have some more terrible
people hitting on you?

What's up?
Yeah.

They started asking me
for my number and all that.

And I'm like, "you can't have my number."

To me.

You know, they saw that I was pissed off,

and I'm like, "yeah, you don't
need to talk to me like that."

And I just look at them,

and I'm like, uh...

No, they're gone.

They left their card
and their cigarettes too.

Want some cigarettes?

Did you hear what happened there?

That's the example
of what we're talking about.

All right, now you got the silverware.

Yeah, you sort that into this guy.

And, you know, keep the tops up.

One thing I did have
a problem with in this job

is that they never really outlined

how I was supposed to handle that.

All they told me ever was that
you can't hit somebody first.

And that's been, like,
the training they gave me.

So everything else,
I pretty much just figure out

from being here.

That training exists in our manuals.

I don't know why
it's not being presented to him

by the management.

Obviously we don't want to hit anybody.

But there's more to it than that.

I know there's new management
in that store,

but if my company is failing
in a particular situation,

it feels like I failed.

It's still a restaurant.

Everybody's got clothes on.

But these people sometimes like
to think it's a strip club.

And then, I've had managers that...

kind of don't take
a hard enough line with them.

The girls aren't comfortable then

because they don't think
anybody's got their back

at that point.

I don't know.

It seems like they...

cover the girls
from getting sexually harassed

in a strip club better than they do here.

Which is kind of ridiculous
when you think about it.

Safety in our pubs is paramount to us.

Not only for our guests,
but for our staff.

Even if it's just one girl
that's not respected

in her job, and she doesn't feel safe,

that's just not acceptable.

At the end of the day,
that reflects on me.

It's a black mark on our company.

- It goes out like this?
- Yeah.

You just bring 'em out there.

I've seen some stuff tonight

that has been very disappointing.

I hope my next job goes
much better than this one.

I'm at our Mission Valley Pub

in San Diego, California.

And I'll be working with our server today.

- Can I see Kaliane?
- Kaliane? Sure.

What makes a good Tilted Kilt server

is somebody that likes people,

is entertaining,

and has a great personality.

If our server's having fun,

then our guests are having fun.

This is Kaliane, right here.

Kaliane? Hi, Kaliane.

- Hi.
- I'm Ryan.

- How are you doing?
- Hi, Ryan. Good.

I'm a server here at Tilted Kilt.

And I am going to change your life

- like you never wanted to before.
- Super.

I'm gonna make you do all the hard work.

So I think I need your,
like, strong muscles.

- Oh, well, thank you.
- Oh, my God, you're strong.

When I talked to Ryan,

at first he was so shy and timid.

I was kind of, like, touching him,

and I was like, "oh, he has
a ring on his finger."

Uh-oh.

So my name's Kali.

I'll be your TK girl.

Just to let you know,
the margherita pizza is

the best delicious thing on there.

Can I get you guys a Bentley Margarita?

A stone IPA?

Kali is young, she is having fun.

She is playful.

Chicken wings!

So far, so good.

- Be happier.
- Okay.

One of my tricks that I do here is

I put something on my head.

Do you want to put it on my head?

- Are you sure?
- Yeah.

- Are those Tokyo teas?
- That's unbelievable.

Yeah, they're Tokyo teas.

Is that good? I mean, I could...

Yeah, okay, ready?

Are you scared?

I don't spill it.

[Laughs]

She just walked away like it was nothing

on her head.

She's got a low center
of gravity, obviously,

and good balance.

[Laughs]

That's what we're talking about.

I'll be right back.

You're really tall. Stand still.

No, I'll do it.

You can do it? Are you sure?

Yeah, I'll do it.

[Laughter]

I will always give anything a try.

But I'm not letting her mess
with this wig.

Do you know any funny jokes?

No, I don't.
[Laughs]

Okay, well, I'm gonna...

I'm gonna tell an inappropriate one, okay?

What's the difference
between jelly and jam?

You can't jelly your @#%$
in someone else's @#%$.

Whoo!
[Laughs]

I don't know.

I know what you mean.

Kali's telling inappropriate jokes.

What does a priest
and acne have in common?

It made my hair stand on end.

I mean, that was so bad. We don't do that.

It's Tilted Kilt.
It's a little bit tilted.

There's a line that we do not cross.

That's a problem.

Do you know any funny jokes?

What does a priest
and acne have in common?

At the Tilted Kilt we want
to portray class in all things.

And we don't do that.

It's Tilted Kilt.
It's a little bit tilted.

Kaliane has heard us say many times

that at the Tilted Kilt,
we're a little different.

We're tilted.

But she was using it
to justify doing some things

that I think were not appropriate,

were over the line.

We're wanting to get some fun shots.

- Got any recommendations?
- Mm.

They're asking for shots.

My favorite shot is a pink @#$%.

Do you guys want to try it?

That is the name of the drink.

You can open up the bar books
and there it is.

But she suggested it.

I'm not sure that that's appropriate

for our servers.

Okay, so he's gonna pour it in your mouth,

I'm gonna pour it in his mouth.

- Please. What?
- Cheers. You have to.

You do mine.
[Laughter]

You do it. You have to.

Do it! Do it.

I don't think he's wanting it.

He wants you to do it.
He wants you to do it.

At Tilted Kilt, we want
to portray class in all things.

I like to have fun.

I like to try having people party.

- Chug it, chug it.
- Chug it, chug it.

No mature person should do that.

I like to whip-cream people in the face.

She needs some help.

I know the owners of this pub personally.

They're classy people.

I don't think they know that
this is going on with Kali.

So tell me more about yourself.

What do you want to do from here?

I want to go to school.

I've been really lazy
and been blowing it off.

But I really want to try getting my G.E.D.

You never finished high school?

I don't know what I want to do yet.

So to just get my general ed
out of the way,

and hopefully, I find myself,

and figure out what I want to do.

Kaliane doesn't even have
her high school diploma.

How can she progress in life?

I've got daughters.

I just want to take Kali
and say, "no, Kali."

"That's not right."

"You can't do that. Don't do that."

She needs some guidance.

Yes, so how did you like it today?

It was kind of stressful, wasn't it?

It was.

I felt like I was too big
for the restaurant.

You know, I leave the Mission Valley Pub

frustrated.

Kaliane was out of control tonight.

I was appalled.

I was embarrassed for her.

I was embarrassed for me.

I was embarrassed
for our Tilted Kilt system.

I was just sure that our standards

were being upheld in the pub,

particularly, showing class in all things.

It just made me feel really sick.

There's a line that we do not cross

in the Tilted Kilt.

That's what separates us
from some of our competitors.

That may be okay for them,

but it's not okay for us.

This is arguably one
of the best pubs in the system.

But we clearly have some issues here.

We got a breakdown
in our system somewhere,

where we have so many people,

that maybe they're not getting
personal enough attention.

And we've got some work to do.

I... I hope my next visit is much better.

[Celtic-style pop music]

♪

We're in Joliet, Illinois,

and I'm gonna be working
in the kitchen today.

Hi, I'm here to see James.

- James?
- Yes.

Our food is what separates us

from a more traditional sports bar.

Servers are the hook that brings
people in the first time.

But our food is what brings them in

over and over and over again.

- Hi.
- Yes, James is in the back.

- Follow me.
- Okay, thank you.

The most important thing that
I hope to find in the kitchen

is teamwork.

After what I've seen in the last two jobs,

I'm really concerned about
what I'm going to find today.

But, at the same time,

I've got to get back there
and see what's going on.

What's up, Ryan? How you doing?

- How are you doing?
- How you doing, man?

I'm James. I'm the nighttime supervisor.

Let me introduce you
to a couple of the guys.

Okay, you betcha.

When Ryan walked in, it really amazed me,

how tall he was.

I'm 6'4", so, I mean,

he towers over me.

He reminds me of, like,
Grizzly Adams or something.

Like a mountain man.

What my job consists of

is taking care of the whole aspects

of the kitchen.

Make sure all the food goes out right.

So it's kind of a stressful position.

Because I got...

I'm going, like, ten different things.

I'll bet.

Plus I'm cooking at the same time.

Let me get you an apron to start off with.

- Okay, yeah.
- All right.

Let's get up on this line
and do some cooking, man.

I'm gonna start
with this first ticket, okay?

Three burgers. One, two, three.

You see right up here?

All your burgers are right here.

All lined up.

Everything has a "lettuce, tomato,"

"lettuce, tomato," "lettuce, tomato."

Oh, my gosh.

Why did I create
so many items on our menu?

I'll never learn all of 'em
in the kitchen.

- Bam.
- Yep.

Let's go and put fries

on these two burgers right here.

About how many?

- 4 ounces is like...
- 4 ounces?

This one right here,
it's gonna be garlic fries.

So I'm gonna show you
about the garlic fries.

Fries.

Garlic butter. 1 ounce.

Parmesan cheese.

You flip it.

Bam. Garlic fries.

- They're done.
- Thank you.

Making wings.

Side kilt burner, side blue cheese.

Hey, Brendan, you got two pounds
of wings ready?

James is like a drill sergeant.

We do this, we do this, we do this.

I mean, he had it down.

Walking in, drunken clams.

- Heard!
- See how I called it in?

And you see how I get a call back?

You got to hear a call back.

Got to have communication in the kitchen.

No communication in the kitchen,
you gonna be lost, man.

It's gonna be a hard, hard, night, man.

Now ask Brendan how long
on the Gaelic mash.

How long on the Gaelic mash?

Yell it out, yell it out, yell it out.

How long on the Gaelic mash?

Hey, Brendan, how long on the Gaelic mash?

Uh, like, two minutes.

No, don't be scared. Just let it out, man.

Because in a kitchen, you got to be vocal.

If Ryan wants to stay in this business,

he's gonna have to drop that girly voice.

Ryan's a big guy,
so I know he can yell it out.

That's why I looked at him like,
"don't be timid."

I got to go back
and do a little prep, man.

So you're gonna be working
fry station right here.

Okay.

You're gonna be working with Brendan.

- All right.
- I'll be back, Brendan.

[Beeping]
Okay.

Brendan, is there a timer on the fries?

Yeah.

All right, so you got
a chicken nacho walking in.

All right, you got
a shrimp basket walking in.

A fish and chips.

A fish taco and a potato skin.

I lost a chicken finger.

Yeow.

It's hard for me
to keep up in this kitchen.

These guys are so good at their job.

They move fast. They work hard.

They know everything about their job.

- What's up, Ryan?
- They ran out of salad mix.

So I'm gonna show you how to
do the salad mix in the back.

- All right?
- Okay, great.

You got that right there.

You got to peel the outside ones.

You don't want that to look bad.

You want to peel them.

[Stammers]
Get rid of them, okay?

You make a slice.

You're gonna go right around it.

How long did you say

you've been working in the food business?

I started cooking when I was...

had to have been, like,
fifth grade, sixth grade.

My mom could not cook.

- Could not cook a lick.
- Really?

- Could not cook a lick.
- Where'd you learn from?

- A recipe book.
- Yeah. [Laughs]

A recipe book.

I've been online and looking
at the Tilted Kilt.

And seems like they're
just growing like crazy.

Oh, yeah, you're looking,

to, like, jump into, like, a franchise?

Let me tell you something
about Tilted Kilt, man.

I've been in a lot of restaurants, man.

Tilted Kilt's, like, one of
the very first restaurants, man,

that's actually, like, family-oriented.

And I'm not just saying it.

[Stammers] But it really is.

It's really, really nice

to hear somebody like James say

that this is a family,

you need to be a part of it.

The restaurant business, man.

Your weekends are gonna be gone.

I haven't had a weekend off
in I don't know how long.

I got a family.

I got triplets. I got four kids, you know.

- So, I mean...
- Triplets? [Laughs]

[Stammers]

- How old are your triplets?
- Seven and nine.

I put a lot of work in, brother.

I put a lot of work into this.

I work maybe, like, 16 hours a day,

15 hours a day.

I work two jobs, you know.

I cook at another job, I cook here, man.

I put in probably about
almost 75, 80 hours a week.

You ever get to see your kids?

- Let me tell you.
- This makes it tough.

- Doesn't it?
- Yeah, it's real tough.

But I want my kids to be comfortable, man.

And if that takes me working
two jobs or three jobs...

A difficult situation.

James works a lot.

The reason he's working so hard
is for his family.

And that's a two-edged sword.

You work for your family,

but you also got
to be there for your family.

- Is that good?
- Right on target.

- Right on target.
- Is that good?

That's what I'm talking about.
Right on target.

Bring this to the salad station.

In the salad station.

This has been a long journey.

I've had some lows.

But this is definitely a high, tonight.

We've got a lot of great people
in our organization.

People that really care a lot
about the company.

And that was eye-opening tonight.

Tell you, that's what I'm talking about.

[Laughs]
That's what I'm talking about.

Okay, Ryan.

This is the end of my journey.

It's time to say bye to Ryan Good.

And it's time to become Ron Lynch again.

'Cause Ron Lynch can do something

about these things that I've seen.

In spite of all of the discomfort,

and all of the travel,

how tired I am, it's been worth it.

I've gotten, like, a microscopic view

of my business.

I've worked hard all of my life.

I have a blessed life in many ways.

I have a great family.

They're all healthy.

And some of these people that work for me

have not been so blessed.

The Tilted Kilt is a family.

And how can we let them struggle
the way they are?

Family's about helping each other.

Announcer: Coming up,

how will these employees react

when they find out Ryan
is really the boss?

We've never met?

- No.
- I don't believe so.

I don't know. Have I?

You look familiar.

I'm Ron Lynch.

I'm the president of the Tilted Kilt.

Is that you? I'm so confused.

My employees think they're coming

to our flagship restaurant in Arizona,

to speak to an investor
on a fake reality show.

Now it's time to reveal my true identity

to each person I worked with
this past week.

[Giggles]

- Hi, Kali, how are you doing?
- Hi.

- Good, how are you?
- Good.

So tell me about Ryan.

I like Ryan as a person.

Kind of obvious he didn't have
a whole lot of experience

in the restaurant industry.

I think it would be a good decision.

I don't think he has what it takes.

I don't...
I think that you shouldn't do it.

Shouldn't do it. Okay.
[Pen clicks]

We've never met?

- Have you and I met?
- Uh-huh.

No.

Uh, I don't believe so.

I don't know. Have I?

You kind of look like Ryan.

You look familiar. Are you his brother?

Is that you? I'm so confused.

Well, I was Ryan, but I'm not really Ryan.

- Did you cut your hair?
- I'm Ron Lynch.

I'm the president and the owner
of the Tilted Kilt.

Wow.
[Both laugh]

Let me shake your hand again.

Nice... nice to meet you, sir.

Nice to meet you, sir.

Honestly, when you walked in,

I thought you had to be related to him.

Am I in trouble?

- I'm so nervous now.
- Yeah.

It kind of makes me feel
like this is Undercover Boss.

This is Undercover Boss.
[Squeals]

I feel so ditzy and blonde now.
[Laughs]

Kali, I want to thank you for helping me

see firsthand what's going on in my pubs.

But you made me uncomfortable.

Did I? Did I really?

It's 'cause you're married.

No. No. It's not that.

As the president of the company
and the owner of the company,

I wasn't liking what I was seeing.

Mm-hmm.

He's gonna pour it in your mouth,

- I'm gonna pour it in his mouth.
- Please.

- Cheers. You have to.
- What?

You need to mature.

At the Tilted Kilt,

we have some guiding principles.

Portray class in everything we do.

You crossed that line.

It's okay.

Now my makeup's gonna be so messed up.

Oh, you're still beautiful.

You know, at the Tilted Kilt,
we... we think of ourselves

as one big family.

And family takes care of each other.

Kali, you're an important
element to our business.

And I want to provide you a mentor.

She portrays class in everything she does.

And I think you'll really like her.

Thank you so much.

And for you to say this
that makes me feel really good.

You never finished high school?

Well, I'm gonna make you a deal.

If you'll get your GED,

I'll give you $10,000 to go
to any school you want.

That's a lot of money.

- Deal? Okay.
- Yes.

I can't... I can't begin to be, like,

thankful to you and happy.

And it makes me want to get things done

as fast as I can.

And thank you so much

for everything that you've given me.

And this opportunity is huge.

Him giving this to me made me
feel really good about myself.

I want to go back to school.

I want to go to college as fast as I can.

Be a grown-up for once in my life.

Like, I just... I need...
I need to do better for myself.

Spencer, I loved every minute
when I was with you.

And I got my beer bath.

[Laughs]
Did you get any foam on you

- or did I take the whole thing?
- No, you got most of it.

Then I started sliding over,
you know, I was like,

"I'm out of the spray zone," you know?

But you opened my eyes to a pub

that is not as good as it should be.

I know there's been some management change

and so we're focusing on that.

You felt like you never got

the security training that you needed.

Yes, sir.

And all they said, literally was,

"don't hit anyone."

Unless they hit you first.

That was all I've been told
honestly in security.

Spencer, because you brought
this problem to my attention,

I'm gonna make sure

all of the pubs have the proper training.

This will never be a problem again.

Thank you, sir.

Spencer, I know you're working so hard,

and working so many hours.

I know you were in school,

and you had to drop out
to take of your mom

when she had her back surgery.

That was the right thing
to do, by the way.

So I want to give you $5,000

for any medical expenses

or anything that may have
occurred during that time

to help you and your family.

That's incredible, sir.

That basically lifts a huge, black cloud

that's been sitting over me

since my grandmother and mom got so sick.

And you have some student debt.

I want to help you with that.

I want to give you $14,000
to pay off your student loans.

That's pretty amazing.

Like, I actually have some hope.

Otherwise, I've really felt like...

I don't know how long I got to keep

kind of trudging along
at this lower level.

I'm sorry, I'm a little floored right now.

That's... that's pretty incredible.

You're a pretty incredible guy.

- Thank you, sir.
- Thanks.

Thanks so much.

When I tell my mom about this,

she's probably gonna cry.

This is gonna be the first positive thing

I've gotten to tell her
in I don't how long.

I mean, I talk to her all the time,

but I don't get to call home
with good news.

So I'm looking forward to that.

James, I really, really
enjoyed working with you.

And you're just like a drill sergeant.

"Temperature here, and this goes here,"

and everything had a place for you.

You... you have thoroughly,
thoroughly impressed me.

You know, I hate...

I hate that you're working so hard.

You're working 50 to 55 hours
at the Tilted Kilt.

And I know you have another job

that you're working 20 to 25 hours at.

I don't do this for myself.

I do this for my kids and my family

because they're the most
important, you know.

I want you to leave your part-time job

- that you have.
- Mm-hmm.

I want to give you $20,000
so you don't have

to do that anymore.

Say it again now? You want to do what?

I want you just to focus
on the Tilted Kilt.

You just want to give me
$20,000 just to...

I want to do that. Yup.

I really admire your dedication
to your kids,

your family values.

I want you to be able to take your family

wherever you want to go in the world

on the vacation of their dreams.

All expenses paid on our part.

[Stammers]

I don't know what to say.

It's just... mm, mm, mm.

[Sniffles]

Thank you.

You got seven-year-old triplets and...

- Ten-year-old boy.
- and a ten-year-old boy.

Mm-hmm.

What I'd like to do is establish

a scholarship fund of $20,000

for your kids.

By the time they're college age,

that should be a big fund.

Mm, mm, mm. Mm.

[Sniffles]

Thank you, thank you, thank you,

thank you, thank you, thank you.

Never had someone be so nice

and, you know, believe in me like that.

I think you found your home.

Hopefully you stay with us
for a long, long time.

I think I will.

I put in a lot of hard work
in over the years, man.

It finally paid off.

And you know, kind of breathe easy, man.

Especially with... like
my kids' college tuition, man.

That... that's some...

[sniffles]

This is... it's unbelievable, man.

Angel sent down. That's for sure.

That's for sure.

Shayna...

I loved your energy, I loved your look.

I... you're the perfect person
we want in our business.

I had fun with you.

You were a pleasure to work with.

You're a value to us.

We want to keep you with us
for a long, long time,

but I know you got a lot
of things going on right now.

You've got kids.

I'd like to put $10,000 in a scholarship

for both of your kids.

So when they're ready to go to school,

that money will be enough to send them.

[Laughing, sobbing]

Thank you.

Oh, my God.
[Laughs]

You have an autistic child.

Shayna, I'd like to give you $20,000

to take care of your son
for therapy, for childcare,

for whatever else he needs.

Thank you.

I'm not one to ask for help,
but thank you.

And in addition...
[Sniffles]

I know that your dad has been ill.

All we can do is just hope and...

just keep praying
'cause he's my best friend.

My dad was my best friend.

I want to give you $20,000

for you to spend whatever way you want

to take care of you and your family.

I can't believe this is happening to me.

[Laughs]

Oh, my God.

My life is forever gonna be changed.

[Line trilling]

- Hello?
- Daddy.

They're giving me money

for the kids to be able to go to college.

And they're... they're giving me $20,000

to take care of you and mom.

[Laughing, crying]

What?

I know!
[Laughs]

I feel like a million bucks right now.

Not only because the president
of the company I've worked for

knows how hard I work,

but my babies and my dad and my mom.

This is crazy.

I can't believe it.

It's... it's the best feeling in the world.

[Celtic-style pop music]

[All chanting]
Tilted Kilt! Tilted Kilt!

Tilted Kilt! Tilted Kilt!

Tilted Kilt! Tilted Kilt! Tilted Kilt!

[Cheers and applause]

You all know me as Ron Lynch,

but for the past week,

I've been undercover as Ryan Good.

[Laughter]

I went undercover to get
a real honest look

at our company from the inside out.

It was exhausting, it was grueling,

it was draining.

But most of all, it was rewarding.

Family is important to me.

I have a lot of you out there

that are a part of my family.

But I realized, at the Tilted Kilt,

that my extended family
is all of you out there.

So now I look at this company

in an all-new perspective.

So thanks, and, uh, thank you a lot.

[Cheers and applause]

My dad was always big on family.

You know, I think a little bit

of my dad rubbed off
on me in that respect.

You know, I can't wait to get started,

make changes to pursue

some of these things that I have seen

while I've been out there on my journey.

The communication needs to be better,

and we really need to make sure
that these security people

are trained as well as the managers.

Hey, James, I want to introduce
you to my family.

Okay.

What I've discovered on this journey

is we've got great people in place.

They'll help us be the springboard

to grow in this next phase of growth.

I think my dad would be very proud

of what we're doing at the Tilted Kilt.

Sync and corrections by atrn97g
for www.MY-SUBS.com