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00:00:00,000 --> 00:00:04,162
Translated By The Community Of WWW.MY-SUBS.COM
1
00:00:04,086 --> 00:00:06,433
Since the
premiere of Undercover Boss,
2
00:00:06,435 --> 00:00:10,036
more than 60 bosses have
given away nearly $6 million...
3
00:00:10,038 --> 00:00:12,672
I have a check for $250,000.
4
00:00:12,674 --> 00:00:13,773
Oh, my God.
5
00:00:13,775 --> 00:00:15,408
...And implemented sweeping
6
00:00:15,410 --> 00:00:16,876
company-wide changes...
7
00:00:16,878 --> 00:00:18,845
As a company, we're actually
gonna restore the 401(K).
8
00:00:18,847 --> 00:00:20,346
It's a million-dollar expense.
9
00:00:20,348 --> 00:00:21,648
...To benefit the lives
10
00:00:21,650 --> 00:00:23,283
of more than 40 million employees.
11
00:00:23,285 --> 00:00:24,784
Whoo!
12
00:00:24,786 --> 00:00:25,852
Some people, I just want to punch them
13
00:00:25,854 --> 00:00:27,187
in the face sometimes.
14
00:00:27,189 --> 00:00:29,622
But not everyone
deserved to be rewarded.
15
00:00:29,624 --> 00:00:31,491
Someone's not saying something.
16
00:00:31,493 --> 00:00:32,792
Welcome to Moe's.
17
00:00:32,794 --> 00:00:34,027
I've had one minute of training.
18
00:00:34,029 --> 00:00:35,995
If you can't do it,
then you can't do it.
19
00:00:35,997 --> 00:00:37,430
I know how to grow some really good weed
20
00:00:37,432 --> 00:00:39,532
if you're really interested.
21
00:00:39,534 --> 00:00:41,334
I'm talking to you
'cause you come back here,
22
00:00:41,336 --> 00:00:43,136
"I need dippin'. I need dippin'."
23
00:00:43,138 --> 00:00:44,204
Y'all better chill.
24
00:00:44,206 --> 00:00:46,172
Tonight the latest boss
25
00:00:46,174 --> 00:00:48,975
to meet the challenge
is Joe Didomizio...
26
00:00:48,977 --> 00:00:50,610
Oh, my goodness!
27
00:00:50,612 --> 00:00:52,779
You look like a fat daddy!
28
00:00:52,781 --> 00:00:54,614
I look like a fat daddy?
29
00:00:54,616 --> 00:00:57,851
...The president and C.E.O.
of Hudson Group.
30
00:00:57,853 --> 00:01:00,653
This travel retail giant
is an iconic landmark
31
00:01:00,655 --> 00:01:03,056
at airports across north America.
32
00:01:07,095 --> 00:01:08,728
By going undercover...
33
00:01:08,730 --> 00:01:09,696
Hi, I'm Bobby.
34
00:01:09,698 --> 00:01:10,830
I'm looking for Elizabeth.
35
00:01:10,832 --> 00:01:11,865
And it's me.
36
00:01:11,867 --> 00:01:13,399
...This high-flying boss takes aim
37
00:01:13,401 --> 00:01:15,368
at finding the employees
who keep his company
38
00:01:15,370 --> 00:01:16,936
making headlines.
39
00:01:16,938 --> 00:01:19,539
No, no, no, no, no, no, no.
It's hot.
40
00:01:19,541 --> 00:01:21,107
If you touch it,
you might go up the roof
41
00:01:21,109 --> 00:01:22,142
or you might pee your pants.
42
00:01:22,144 --> 00:01:24,010
Okay?
43
00:01:25,713 --> 00:01:28,414
All right, we go "enter."
It's not coming up.
44
00:01:28,416 --> 00:01:29,849
I've got this shuttle to catch,
45
00:01:29,851 --> 00:01:32,018
- and they're gonna leave in five minutes.
- Oh, I'm sorry.
46
00:01:32,020 --> 00:01:34,220
What happens
when this travel king
47
00:01:34,222 --> 00:01:35,688
discovers turmoil in the terminals?
48
00:01:35,690 --> 00:01:37,624
Uh-oh.
49
00:01:37,626 --> 00:01:39,359
Our systems aren't quite as up to date,
50
00:01:39,361 --> 00:01:42,428
so it definitely makes
the job a little harder.
51
00:01:42,430 --> 00:01:44,297
Do you like doing this job?
52
00:01:44,299 --> 00:01:46,366
I don't mind working hard,
but I like to feel appreciated.
53
00:01:46,368 --> 00:01:48,468
Wow. You don't feel appreciated?
54
00:01:48,470 --> 00:01:50,036
I don't think a lot of people do.
55
00:01:50,038 --> 00:01:52,559
Find out
next on Undercover Boss.
56
00:01:52,584 --> 00:01:57,584
Undercover Boss 5x12 - Hudson Group
Original air date January 31, 2014
57
00:01:57,609 --> 00:02:02,609
Sync and corrections by atrn97g
for www.MY-SUBS.com
58
00:02:05,621 --> 00:02:07,621
Based in East
Rutherford, New Jersey,
59
00:02:07,623 --> 00:02:10,925
and with more than
700 stores across North America,
60
00:02:10,927 --> 00:02:14,795
Hudson Group is the largest
travel retailer in the country.
61
00:02:14,797 --> 00:02:17,398
Keeping this $900-million-a-year company
62
00:02:17,400 --> 00:02:20,968
and its 6,000 employees
moving in the right direction
63
00:02:20,970 --> 00:02:22,503
is one man.
64
00:02:22,505 --> 00:02:23,704
I'm Joe Didomizio.
65
00:02:23,706 --> 00:02:26,440
I'm the president and C.E.O.
of Hudson Group.
66
00:02:28,543 --> 00:02:29,510
Thank you.
67
00:02:29,512 --> 00:02:32,413
Hudson Group is a travel retailer.
68
00:02:32,415 --> 00:02:34,615
We're in transportation
terminals, airports,
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00:02:34,617 --> 00:02:38,118
rail terminals, bus terminals.
70
00:02:38,120 --> 00:02:41,689
We sell snacks, magazines,
books, electronics.
71
00:02:41,691 --> 00:02:43,257
Bye. Thank you.
72
00:02:43,259 --> 00:02:44,458
We have one simple goal.
73
00:02:44,460 --> 00:02:47,461
It's to be the traveler's best friend.
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00:02:47,463 --> 00:02:50,297
The original owners of our company
75
00:02:50,299 --> 00:02:52,099
were Robert and James Cohen.
76
00:02:52,101 --> 00:02:53,167
Their primary business
77
00:02:53,169 --> 00:02:55,402
was magazine and book distribution.
78
00:02:55,404 --> 00:02:58,272
My father joined the company
as a retail executive
79
00:02:58,274 --> 00:02:59,940
in the early 1980s.
80
00:02:59,942 --> 00:03:01,976
He developed a revolutionary concept
81
00:03:01,978 --> 00:03:03,644
that would serve the needs of travelers,
82
00:03:03,646 --> 00:03:04,912
first and foremost.
83
00:03:04,914 --> 00:03:07,881
Then, in 1987,
the first Hudson News opened
84
00:03:07,883 --> 00:03:10,951
at La Guardia Airport,
and sales took off.
85
00:03:10,953 --> 00:03:13,621
Today, with our parent company,
Dufry A.G.,
86
00:03:13,623 --> 00:03:15,856
we operate more than 700 stores
87
00:03:15,858 --> 00:03:18,425
in 70 airports
and transportation terminals
88
00:03:18,427 --> 00:03:21,962
across the U.S. and Canada.
89
00:03:24,366 --> 00:03:28,035
I was born in Yonkers, New York.
90
00:03:28,037 --> 00:03:29,903
As a kid, I loved playing soccer,
91
00:03:29,905 --> 00:03:32,139
and I ended up getting a scholarship
92
00:03:32,141 --> 00:03:34,675
to play soccer in college.
93
00:03:34,677 --> 00:03:37,211
My freshman year, I was in great shape.
94
00:03:37,213 --> 00:03:40,614
About a month into the season,
95
00:03:40,616 --> 00:03:42,349
I came down with type 1 diabetes.
96
00:03:42,351 --> 00:03:44,985
When it first happened, I felt helpless.
97
00:03:44,987 --> 00:03:46,286
It was like, "I was an iron man."
98
00:03:46,288 --> 00:03:47,788
"What is this? What happened?"
99
00:03:47,790 --> 00:03:50,224
"How do I have to deal with
taking shots every day now?"
100
00:03:50,226 --> 00:03:52,726
It's something you have to overcome.
101
00:03:52,728 --> 00:03:54,495
Life is full of adversities like that,
102
00:03:54,497 --> 00:03:56,664
and you have to be able
to deal with them
103
00:03:56,666 --> 00:04:00,467
as you deal with them... as they come.
104
00:04:00,469 --> 00:04:02,670
I realized I wasn't
gonna play professional.
105
00:04:02,672 --> 00:04:05,839
So, when I graduated college,
my father insisted,
106
00:04:05,841 --> 00:04:07,908
"you need to work in the stores."
107
00:04:07,910 --> 00:04:09,576
My father wanted me
to learn the business
108
00:04:09,578 --> 00:04:10,678
from the ground up.
109
00:04:10,680 --> 00:04:12,846
So I was waking up
at 3:30 in the morning,
110
00:04:12,848 --> 00:04:14,448
opening stores at La Guardia Airport,
111
00:04:14,450 --> 00:04:16,383
closing them at 10:00 at night,
112
00:04:16,385 --> 00:04:18,352
and I did that for a couple years.
113
00:04:18,354 --> 00:04:19,553
It was a grind,
114
00:04:19,555 --> 00:04:21,722
but it really gave me tenacity.
115
00:04:21,724 --> 00:04:24,024
It gave me that desire to succeed.
116
00:04:25,627 --> 00:04:29,063
Over the years, I learned design,
117
00:04:29,065 --> 00:04:31,365
construction, marketing, management,
118
00:04:31,367 --> 00:04:33,567
every aspect of what Hudson does.
119
00:04:33,569 --> 00:04:35,903
In 2003, I became
120
00:04:35,905 --> 00:04:37,471
Executive Vice President, C.O.O.,
121
00:04:37,473 --> 00:04:40,641
and then in 2008, president and C.E.O.
122
00:04:40,643 --> 00:04:42,009
How do you feel about the signage?
123
00:04:42,011 --> 00:04:43,277
I love it when we say things like,
124
00:04:43,279 --> 00:04:44,578
"crunchy cravings".
125
00:04:44,580 --> 00:04:46,280
I'm very hands-on with everything.
126
00:04:46,282 --> 00:04:47,781
At times, I can be pretty stubborn.
127
00:04:47,783 --> 00:04:49,950
It needs to look and feel local.
128
00:04:49,952 --> 00:04:51,752
This doesn't look and feel local.
129
00:04:51,754 --> 00:04:55,689
If you don't fit in,
you're gonna get spit out.
130
00:04:56,825 --> 00:04:58,926
What are you
thinking for your disguise?
131
00:04:58,928 --> 00:05:00,761
I love the beach.
132
00:05:00,763 --> 00:05:03,197
- So maybe I'm a beach bum.
- All right.
133
00:05:03,199 --> 00:05:05,466
My dad started the
Hudson news concept
134
00:05:05,468 --> 00:05:07,768
that built the success of this company.
135
00:05:07,770 --> 00:05:10,738
He groomed me to be able to take over.
136
00:05:10,740 --> 00:05:12,306
That's a huge responsibility to me.
137
00:05:12,308 --> 00:05:14,341
I look like I hang out at the beach.
138
00:05:14,343 --> 00:05:16,577
I'm going undercover
because I want to make sure
139
00:05:16,579 --> 00:05:18,679
that culture
of the traveler's best friend
140
00:05:18,681 --> 00:05:20,714
is something that is still penetrating
141
00:05:20,716 --> 00:05:23,283
through the entire organization.
142
00:05:23,285 --> 00:05:25,586
While I'm undercover,
I'll be posing as Bobby,
143
00:05:25,588 --> 00:05:28,021
a laid-back beach bum from Florida
144
00:05:28,023 --> 00:05:30,190
who dreams of winning the big prize.
145
00:05:30,192 --> 00:05:32,126
I feel like Robin Williams
in Mrs. Doubtfire.
146
00:05:33,095 --> 00:05:34,595
My team will be told
147
00:05:34,597 --> 00:05:36,597
they're on a hosted
competition reality show
148
00:05:36,599 --> 00:05:39,600
where I will compete
to win a trip around the world.
149
00:05:46,408 --> 00:05:47,741
Dad?
150
00:05:47,743 --> 00:05:50,410
- Oh, my God.
- Oh, my goodness!
151
00:05:50,412 --> 00:05:52,679
You look like a fat daddy!
152
00:05:52,681 --> 00:05:54,214
I look like a fat daddy?
153
00:05:54,216 --> 00:05:56,717
Oh, my God.
154
00:05:56,719 --> 00:05:58,318
- I'm gonna miss you.
- I'm gonna miss you.
155
00:05:58,320 --> 00:05:59,586
I'm gonna miss you too.
156
00:05:59,588 --> 00:06:01,922
The key elements to
the success of the business
157
00:06:01,924 --> 00:06:05,192
is to evolve and constantly
stay ahead of everyone
158
00:06:05,194 --> 00:06:06,126
before they have done it.
159
00:06:06,128 --> 00:06:07,494
- Bye, dad.
- I love you.
160
00:06:07,496 --> 00:06:09,062
- Bye, daddy.
- I love you.
161
00:06:09,064 --> 00:06:10,631
If you don't evolve,
you're not relevant,
162
00:06:10,633 --> 00:06:12,366
and if you're not relevant, you die.
163
00:06:12,368 --> 00:06:14,668
- Bye, dad.
- Bye, dad.
164
00:06:19,275 --> 00:06:21,675
Today I'm in Seattle-Tacoma
International Airport,
165
00:06:21,677 --> 00:06:25,078
and I'm going to be working
in our Alki Hudson News Bakery
166
00:06:25,080 --> 00:06:26,079
as a barista.
167
00:06:26,081 --> 00:06:28,582
Can I have a latte, please?
168
00:06:28,584 --> 00:06:31,585
This new concept of offering
baked goods and coffee
169
00:06:31,587 --> 00:06:33,854
is very important
to the future of our business.
170
00:06:33,856 --> 00:06:36,056
It's an example of how we're evolving
171
00:06:36,058 --> 00:06:38,158
from a store where you could
just get a magazine
172
00:06:38,160 --> 00:06:40,360
to a place where you can get
anything you need.
173
00:06:40,362 --> 00:06:41,428
Hi, I'm Bobby.
174
00:06:41,430 --> 00:06:42,629
- I'm looking for Elizabeth.
- Hi, Bobby.
175
00:06:42,631 --> 00:06:43,931
And it's me.
176
00:06:43,933 --> 00:06:45,866
So it's very important to see
177
00:06:45,868 --> 00:06:48,869
how we run coffee operations
seamless with news.
178
00:06:48,871 --> 00:06:50,204
This is your hat,
179
00:06:50,206 --> 00:06:52,005
and you must wear it properly.
180
00:06:52,007 --> 00:06:53,040
And this is your apron.
181
00:06:53,042 --> 00:06:54,341
Not like this.
182
00:06:54,343 --> 00:06:56,243
Kind of looks nice on you, but, no.
183
00:06:56,245 --> 00:06:59,780
When I first met
Bobby, I thought he was goofy.
184
00:06:59,782 --> 00:07:01,849
I think Bobby needs a haircut.
185
00:07:01,851 --> 00:07:03,617
Let's go make coffee now.
186
00:07:03,619 --> 00:07:05,485
All right.
187
00:07:05,487 --> 00:07:07,554
Let's say somebody wants a tall latte.
188
00:07:07,556 --> 00:07:08,889
We usually do regular milk.
189
00:07:08,891 --> 00:07:10,924
Okay. I've never done this,
but I've seen this.
190
00:07:10,926 --> 00:07:14,027
We put it here and...
191
00:07:14,029 --> 00:07:14,995
Very important.
192
00:07:14,997 --> 00:07:16,563
You do not touch this.
193
00:07:16,565 --> 00:07:17,965
It's hot.
194
00:07:17,967 --> 00:07:19,499
If you touch it,
you might go up the roof,
195
00:07:19,501 --> 00:07:21,268
or you might pee your pants.
196
00:07:21,270 --> 00:07:22,436
Okay?
197
00:07:22,438 --> 00:07:25,672
And then we just pour it
all the way to the top.
198
00:07:25,674 --> 00:07:26,907
Okay, so it's done.
199
00:07:26,909 --> 00:07:28,742
We got the best coffee in the building.
200
00:07:28,744 --> 00:07:30,844
- How do you know that?
- 'Cause I work here.
201
00:07:32,681 --> 00:07:33,714
Ma'am, can I help you?
202
00:07:33,716 --> 00:07:34,882
Yes, hi.
203
00:07:34,884 --> 00:07:36,450
I'd like a tall vanilla latte.
204
00:07:36,452 --> 00:07:37,751
A tall vanilla latte.
205
00:07:37,753 --> 00:07:38,719
I can do that.
206
00:07:38,721 --> 00:07:40,921
I'll just watch and be sure.
207
00:07:40,923 --> 00:07:44,424
This goes here. This goes here.
208
00:07:44,426 --> 00:07:45,692
Don't forget your vanilla.
209
00:07:45,694 --> 00:07:47,594
- That goes after, though.
- No, first.
210
00:07:47,596 --> 00:07:49,096
Oh, I missed that.
211
00:07:53,802 --> 00:07:56,503
- Put it under here.
- Good. Got it.
212
00:07:56,505 --> 00:07:58,005
No, no, no, no, no, no, no.
213
00:07:58,007 --> 00:07:59,239
Is that enough? That's good?
214
00:07:59,241 --> 00:08:00,374
Yes. She's right over there.
215
00:08:00,376 --> 00:08:02,075
Whoop!
216
00:08:02,077 --> 00:08:03,644
- There you go, ma'am.
- Thank you so much.
217
00:08:03,646 --> 00:08:04,778
Thank you.
218
00:08:04,780 --> 00:08:06,213
Now I'll teach you
how to do the register.
219
00:08:06,215 --> 00:08:07,681
This scans no problem?
220
00:08:07,683 --> 00:08:10,017
- Look at that. It's fast.
- Yep, and then you put "total."
221
00:08:10,019 --> 00:08:11,618
"Total"...
222
00:08:11,620 --> 00:08:12,853
$2.18.
223
00:08:12,855 --> 00:08:14,221
Credit card. Then what?
224
00:08:14,223 --> 00:08:16,790
And swipe it.
225
00:08:16,792 --> 00:08:18,125
Then you say, "thank you, sir."
226
00:08:18,127 --> 00:08:19,927
- Thank you.
- Thank you, sir.
227
00:08:19,929 --> 00:08:21,995
- How do you feel? Good?
- I feel like...
228
00:08:21,997 --> 00:08:23,430
Like you can do this now, huh?
229
00:08:23,432 --> 00:08:27,067
So I'm gonna leave you
and clean outside, okay?
230
00:08:27,069 --> 00:08:29,636
- Okay. Don't be far.
- I won't.
231
00:08:30,838 --> 00:08:31,872
- Hey!
- Hi.
232
00:08:31,874 --> 00:08:32,873
How are you?
233
00:08:32,875 --> 00:08:35,275
Can I get a double short regular latte?
234
00:08:35,277 --> 00:08:36,276
Okay.
235
00:08:36,278 --> 00:08:37,477
This goes on.
236
00:08:40,715 --> 00:08:42,082
Cafe latte.
237
00:08:42,084 --> 00:08:45,185
Okay.
238
00:08:45,187 --> 00:08:46,653
And then...
239
00:08:46,655 --> 00:08:48,755
where's the subtotal?
240
00:08:48,757 --> 00:08:50,257
Elizabeth?
241
00:08:50,259 --> 00:08:51,291
Subtotal?
242
00:08:51,293 --> 00:08:53,760
I've got to make a shuttle, okay?
243
00:08:53,762 --> 00:08:55,696
I'm going fast.
I'm going as fast as I can, sir.
244
00:08:55,698 --> 00:08:57,931
I know you are.
245
00:08:57,933 --> 00:08:59,766
All right, we go "enter."
246
00:08:59,768 --> 00:09:03,337
Okay. It's not coming up.
247
00:09:03,339 --> 00:09:05,739
I'm doing something wrong here.
It's not coming up.
248
00:09:05,741 --> 00:09:06,940
That's...
249
00:09:06,942 --> 00:09:08,008
Let's try it one more time.
250
00:09:08,010 --> 00:09:09,042
Okay.
251
00:09:09,044 --> 00:09:10,744
Total due.
252
00:09:10,746 --> 00:09:13,547
I'm doing it right.
253
00:09:13,549 --> 00:09:14,982
Okay.
254
00:09:14,984 --> 00:09:16,817
I can give you a $50
if you've got the change.
255
00:09:16,819 --> 00:09:17,818
I can do that.
256
00:09:17,820 --> 00:09:18,986
I've got this shuttle to catch,
257
00:09:18,988 --> 00:09:20,253
and they're gonna leave in five minutes.
258
00:09:20,255 --> 00:09:22,055
Oh, I'm sorry.
259
00:09:22,057 --> 00:09:23,890
Your change is $44.85.
260
00:09:23,892 --> 00:09:25,325
Have a great day.
261
00:09:25,327 --> 00:09:26,960
Good morning, ladies and gentlemen.
262
00:09:26,962 --> 00:09:29,396
Welcome to Delta Airlines flight 4568.
263
00:09:29,398 --> 00:09:31,231
Total is $4.16.
264
00:09:31,233 --> 00:09:33,533
There you go.
265
00:09:35,169 --> 00:09:36,503
What did you give me?
266
00:09:37,538 --> 00:09:40,640
Elizabeth?
267
00:09:40,642 --> 00:09:41,975
I gave a customer the wrong change.
268
00:09:41,977 --> 00:09:44,711
It frazzled me because
of how quickly you have to move
269
00:09:44,713 --> 00:09:46,046
to take care of our travelers.
270
00:09:46,048 --> 00:09:47,047
Elizabeth?
271
00:09:47,049 --> 00:09:49,182
And then a flight comes in,
272
00:09:49,184 --> 00:09:51,651
and you get hit
with a wave of customers,
273
00:09:51,653 --> 00:09:54,888
overflowing and overflowing.
274
00:09:54,890 --> 00:09:55,922
I'm blowing it.
275
00:09:55,924 --> 00:09:57,224
Elizabeth?
276
00:10:08,876 --> 00:10:10,610
There you go.
277
00:10:10,635 --> 00:10:12,245
- We're all set.
- Well it's more change.
278
00:10:12,246 --> 00:10:13,580
What did you give me?
279
00:10:13,605 --> 00:10:14,514
I gave you a 10.
280
00:10:14,515 --> 00:10:16,015
Elizabeth?
281
00:10:16,017 --> 00:10:17,350
I gave a customer the wrong change.
282
00:10:17,352 --> 00:10:20,086
It frazzled me because
of how quickly you have to move
283
00:10:20,088 --> 00:10:21,421
to take care of our travelers.
284
00:10:21,423 --> 00:10:25,191
Elizabeth?
285
00:10:25,193 --> 00:10:26,359
He gave me a $10. He's right.
286
00:10:26,361 --> 00:10:27,527
-And he said you gave him...
- He's right.
287
00:10:27,529 --> 00:10:29,129
- I put in $5. It was my fault.
- Okay.
288
00:10:29,131 --> 00:10:31,765
- I'm sorry about that.
- Bobby is having trouble.
289
00:10:31,767 --> 00:10:33,133
He screwed up.
290
00:10:33,135 --> 00:10:35,301
You got to learn to do it fast,
291
00:10:35,303 --> 00:10:36,904
because they don't want to stand around.
292
00:10:36,905 --> 00:10:38,571
- Okay.
- I'll take care of this.
293
00:10:38,573 --> 00:10:40,073
I have long lines
294
00:10:40,075 --> 00:10:41,941
sometimes clear all across the room.
295
00:10:41,943 --> 00:10:43,576
I had to learn to work fast.
296
00:10:43,578 --> 00:10:46,079
- Thank you.
- Okay?
297
00:10:46,081 --> 00:10:47,180
- Hey, Bobby.
- Hey.
298
00:10:47,182 --> 00:10:51,151
This is a white grande, white chocolate.
299
00:10:51,153 --> 00:10:52,819
$13.92 is your change.
300
00:10:52,821 --> 00:10:53,787
Thank you.
301
00:10:53,789 --> 00:10:55,522
- Ma'am?
- Mocha with whip.
302
00:10:55,524 --> 00:10:57,023
How you doing, Bobby?
303
00:10:57,025 --> 00:10:58,992
I'm going as fast as I can, Elizabeth.
304
00:10:58,994 --> 00:10:59,959
You're doing good.
305
00:10:59,961 --> 00:11:02,395
Elizabeth is so great at her job.
306
00:11:02,397 --> 00:11:04,397
- $1.89.
- You're so fast.
307
00:11:04,399 --> 00:11:06,299
You have to.
308
00:11:06,301 --> 00:11:08,468
She's not only the
traveler's best friend,
309
00:11:08,470 --> 00:11:10,236
she's helping make this concept
310
00:11:10,238 --> 00:11:12,071
of selling baked goods and coffee
311
00:11:12,073 --> 00:11:13,473
so successful for us.
312
00:11:13,475 --> 00:11:14,774
- Have a good day.
- Thank you, you too.
313
00:11:14,776 --> 00:11:16,676
Thank you.
314
00:11:16,678 --> 00:11:19,579
- Let's clean the tables, okay?
- Okay.
315
00:11:19,581 --> 00:11:22,015
- Now, Bobby, do you have kids?
- I have four children.
316
00:11:22,017 --> 00:11:23,783
To me, being Filipina and Irish,
317
00:11:23,785 --> 00:11:26,719
family comes... very important, you know?
318
00:11:26,721 --> 00:11:29,722
My daughter and my son
and his two kids...
319
00:11:29,724 --> 00:11:30,857
they live with me,
320
00:11:30,859 --> 00:11:32,425
but I pay for everything.
321
00:11:32,427 --> 00:11:33,626
And it's... it's...
322
00:11:33,628 --> 00:11:36,329
I mean, I love having them, you know,
323
00:11:36,331 --> 00:11:38,131
stay there, but honest to God,
324
00:11:38,133 --> 00:11:39,666
I would like to live on my own.
325
00:11:39,668 --> 00:11:41,301
You know, but...
326
00:11:41,303 --> 00:11:43,703
You know, I have carpal tunnel.
327
00:11:43,705 --> 00:11:46,306
And I should have surgery.
328
00:11:46,308 --> 00:11:48,074
People keep saying,
"why don't you stay home?"
329
00:11:48,076 --> 00:11:50,677
I don't have sick leave
that I could stay home.
330
00:11:50,679 --> 00:11:52,745
I have bills to pay.
331
00:11:52,747 --> 00:11:54,747
My three fingers here are the worst.
332
00:11:54,749 --> 00:11:56,516
It's kind of numb.
333
00:11:56,518 --> 00:11:57,917
I had two hands, and I was struggling.
334
00:11:57,919 --> 00:11:59,018
Yeah.
335
00:11:59,020 --> 00:12:00,020
And my hands are working.
336
00:12:00,021 --> 00:12:01,354
Not so great, but they're working.
337
00:12:01,356 --> 00:12:02,922
Yeah, and then, you know, I'm diabetic,
338
00:12:02,924 --> 00:12:05,325
but, you know, I can work still.
339
00:12:05,327 --> 00:12:06,626
I got it when I was a kid.
340
00:12:06,628 --> 00:12:08,895
I have this.
341
00:12:08,897 --> 00:12:10,897
Oh, really?
342
00:12:10,899 --> 00:12:12,665
I've heard of that.
343
00:12:12,667 --> 00:12:15,768
'Cause I was taking shots,
and this gives better control.
344
00:12:15,770 --> 00:12:16,736
I hate the shots.
345
00:12:16,738 --> 00:12:18,571
You know, I had so many on my tummy.
346
00:12:18,573 --> 00:12:21,140
But it's my normal life.
347
00:12:21,142 --> 00:12:22,642
Can't imagine what you're dealing with
348
00:12:22,644 --> 00:12:25,245
- with the carpal tunnel and the diabetes.
- Yeah.
349
00:12:25,247 --> 00:12:26,880
And then taking care
of your whole family.
350
00:12:26,882 --> 00:12:28,448
- You got a huge responsibility.
- But, you know...
351
00:12:28,450 --> 00:12:31,084
I don't think I have it bad.
I really don't.
352
00:12:31,086 --> 00:12:34,020
Managing diabetes can be
very burdensome at times.
353
00:12:34,022 --> 00:12:36,522
Elizabeth has so many challenges
354
00:12:36,524 --> 00:12:39,259
and so much financial responsibility.
355
00:12:39,261 --> 00:12:40,493
She shouldn't have to choose
356
00:12:40,495 --> 00:12:44,163
between fixing a medical issue
for herself
357
00:12:44,165 --> 00:12:45,965
and taking care of her family.
358
00:12:45,967 --> 00:12:48,234
- Our tables are aligned, right?
- Yes, they are.
359
00:12:48,236 --> 00:12:51,504
Hold on. I want to make sure
you're perfect at this.
360
00:12:58,947 --> 00:13:00,680
Working with Elizabeth was great,
361
00:13:00,682 --> 00:13:02,181
but before I leave Seattle,
362
00:13:02,183 --> 00:13:04,651
I want to work
in another one of our stores.
363
00:13:06,186 --> 00:13:08,021
Our operation here has been an incubator
364
00:13:08,023 --> 00:13:10,556
of young talent that have
become general managers
365
00:13:10,558 --> 00:13:12,492
throughout our entire organization.
366
00:13:12,494 --> 00:13:15,094
I'm very interested in seeing
how they are able
367
00:13:15,096 --> 00:13:18,564
to develop such great experience
in our people.
368
00:13:18,566 --> 00:13:19,632
Hi. Jason?
369
00:13:19,634 --> 00:13:20,767
- Hello.
- Very nice to meet you.
370
00:13:20,769 --> 00:13:21,901
- Hi, how are you?
- Very good.
371
00:13:21,903 --> 00:13:24,103
- Hey, Bobby Stevenson.
- Nice to meet you.
372
00:13:24,105 --> 00:13:27,073
I do the sales and customer service.
373
00:13:27,075 --> 00:13:30,310
We also, at this store, have
a whole selection of books,
374
00:13:30,312 --> 00:13:31,544
and I think that's what I'm primarily
375
00:13:31,546 --> 00:13:32,545
gonna get you to help with today.
376
00:13:32,547 --> 00:13:33,780
- Great.
- Let's go take a look.
377
00:13:33,782 --> 00:13:34,747
I'm gonna follow you.
378
00:13:34,749 --> 00:13:36,049
I'm in your good hands, sir.
379
00:13:36,051 --> 00:13:37,417
This store has been recently renovated,
380
00:13:37,419 --> 00:13:39,419
probably about six months ago.
381
00:13:39,421 --> 00:13:41,754
This used to be
a full bookstore before this,
382
00:13:41,756 --> 00:13:43,890
but we do have two other
full bookstores in the airport.
383
00:13:43,892 --> 00:13:46,693
That's why we do have to run
to the other bookstore
384
00:13:46,695 --> 00:13:47,694
every now and then,
385
00:13:47,696 --> 00:13:49,329
and we can pull stuff that they have
386
00:13:49,331 --> 00:13:51,931
too much of to help fill up ours
387
00:13:51,933 --> 00:13:53,499
while we're waiting
for new orders to come in.
388
00:13:53,501 --> 00:13:54,467
Is that hard to do?
389
00:13:54,469 --> 00:13:55,902
No, it's just time-consuming.
390
00:13:55,904 --> 00:13:57,337
So what I think I'll do,
391
00:13:57,339 --> 00:13:58,938
I'll show you where our other store is,
392
00:13:58,940 --> 00:13:59,973
and then we can go down there
393
00:13:59,975 --> 00:14:01,975
and start collecting the new stock.
394
00:14:01,977 --> 00:14:04,510
Sounds like a plan.
395
00:14:04,512 --> 00:14:07,347
So, as you can see, this is
our other Hudson bookstore.
396
00:14:07,349 --> 00:14:10,183
So, looking up at the top,
397
00:14:10,185 --> 00:14:12,051
those are things
that they have a lot of.
398
00:14:12,053 --> 00:14:14,887
So we can take some of that.
399
00:14:14,889 --> 00:14:18,224
Yeah, go ahead and grab two.
400
00:14:18,226 --> 00:14:19,225
Perfect.
401
00:14:19,227 --> 00:14:20,193
Grab two of those.
402
00:14:20,195 --> 00:14:21,127
Two of these.
403
00:14:21,129 --> 00:14:22,161
What about two of these?
404
00:14:22,163 --> 00:14:23,663
Yeah, actually, go ahead.
405
00:14:23,665 --> 00:14:26,232
So, yeah, it's just
a matter of going through
406
00:14:26,234 --> 00:14:27,834
and pulling out
407
00:14:27,836 --> 00:14:30,737
anything that you think
is gonna be really popular.
408
00:14:30,739 --> 00:14:32,538
So it really is based off
409
00:14:32,540 --> 00:14:35,842
of just knowledge of the store,
knowledge of what sells.
410
00:14:35,844 --> 00:14:37,677
Now I'll show you our computer system.
411
00:14:37,679 --> 00:14:39,979
You would scan, "enter".
412
00:14:41,149 --> 00:14:42,148
We're taking one out.
413
00:14:42,150 --> 00:14:43,483
F4.
414
00:14:43,485 --> 00:14:46,452
Down, over, nine.
415
00:14:46,454 --> 00:14:48,388
So then F10, F10,
416
00:14:48,390 --> 00:14:49,922
- and that's taken away.
- Got it.
417
00:14:49,924 --> 00:14:50,923
So you have to do that
418
00:14:50,925 --> 00:14:52,425
for every book that's on the display.
419
00:14:52,427 --> 00:14:54,727
Okay.
420
00:14:54,729 --> 00:14:56,262
All right, so...
421
00:14:58,932 --> 00:15:01,134
Usually helps... a little ways away.
422
00:15:01,136 --> 00:15:02,101
Oh, a little ways away?
423
00:15:02,103 --> 00:15:05,505
Yeah.
424
00:15:05,507 --> 00:15:06,806
There you go.
425
00:15:06,808 --> 00:15:08,841
Okay, and then we go F4?
426
00:15:08,843 --> 00:15:10,743
- Yep.
- F4.
427
00:15:10,745 --> 00:15:12,211
Bloodline is correct.
428
00:15:12,213 --> 00:15:16,883
The arrow keys to go down
to the "on hand".
429
00:15:16,885 --> 00:15:18,651
You've got to be
the traveler's best friend
430
00:15:18,653 --> 00:15:20,019
working for Hudson,
431
00:15:20,021 --> 00:15:22,321
and you can't be slow
when you're doing that.
432
00:15:22,323 --> 00:15:24,257
Can I see it for a second?
433
00:15:24,259 --> 00:15:26,292
Let's try...
434
00:15:26,294 --> 00:15:28,361
Bobby's really gonna have
to pick up the pace.
435
00:15:28,363 --> 00:15:30,696
So now we have one more
section to pull from.
436
00:15:30,698 --> 00:15:32,799
What I'll do is I'll try to keep track
437
00:15:32,801 --> 00:15:35,034
of what movies are coming out,
438
00:15:35,036 --> 00:15:36,736
and if a movie is coming out,
439
00:15:36,738 --> 00:15:38,404
you want to start bringing in that book
440
00:15:38,406 --> 00:15:40,339
or even other books by the same author.
441
00:15:40,341 --> 00:15:42,208
You seem like you
know a lot about books.
442
00:15:42,210 --> 00:15:43,242
Yeah.
443
00:15:43,244 --> 00:15:44,243
I know what to order,
444
00:15:44,245 --> 00:15:45,678
and sometimes I write my own orders.
445
00:15:45,680 --> 00:15:47,780
And so I'll pull in stuff
that I think will sell.
446
00:15:47,782 --> 00:15:49,615
And, yeah, it actually
does sell really well.
447
00:15:49,617 --> 00:15:50,983
And I'm...
448
00:15:50,985 --> 00:15:54,020
I get a nice sense of pride
when I order something in,
449
00:15:54,022 --> 00:15:55,922
I come in the next day, and it's sold.
450
00:15:55,924 --> 00:15:58,024
Working with Jason, I was impressed
451
00:15:58,026 --> 00:15:59,692
by his knowledge of the product.
452
00:15:59,694 --> 00:16:01,828
He really has a passion for books,
453
00:16:01,830 --> 00:16:03,963
and I can tell
he has a lot of potential.
454
00:16:03,965 --> 00:16:05,998
What are the best sellers in airports?
455
00:16:06,000 --> 00:16:07,800
I find... I could be biased
456
00:16:07,802 --> 00:16:09,502
'cause I like
science fiction and fantasy,
457
00:16:09,504 --> 00:16:11,671
but I find that section tends
to sell down the quickest.
458
00:16:11,673 --> 00:16:13,573
- You like fantasy?
- Yeah, quite a bit.
459
00:16:13,575 --> 00:16:15,374
My wife... we met online.
460
00:16:15,376 --> 00:16:17,176
We were both playing
the same video game.
461
00:16:17,178 --> 00:16:18,277
What video game?
462
00:16:18,279 --> 00:16:20,046
We actually both played
World of Warcraft.
463
00:16:20,048 --> 00:16:22,482
I happened to be on the same server,
464
00:16:22,484 --> 00:16:24,317
which has a couple
hundred thousand people.
465
00:16:24,319 --> 00:16:25,451
She was in the game,
466
00:16:25,453 --> 00:16:28,054
and she asked for directions
to find something,
467
00:16:28,056 --> 00:16:30,456
and we ended up spending
the... the evening...
468
00:16:30,458 --> 00:16:31,591
I took her all around,
469
00:16:31,593 --> 00:16:33,459
showing her a whole bunch
of different places.
470
00:16:33,461 --> 00:16:35,161
- That's cool.
- Yep.
471
00:16:35,163 --> 00:16:37,063
I think it's sweet how Jason met his wife.
472
00:16:37,065 --> 00:16:40,032
Sometimes you find the person you love
473
00:16:40,034 --> 00:16:42,235
in a very strange way, by chance.
474
00:16:42,237 --> 00:16:43,536
Where'd you go to college?
475
00:16:43,538 --> 00:16:45,271
I actually didn't go to college.
476
00:16:45,273 --> 00:16:46,906
I left school, and I went back,
477
00:16:46,908 --> 00:16:47,840
and I got my G.E.D.
478
00:16:47,842 --> 00:16:49,809
- You left high school?
- Yeah, yeah.
479
00:16:49,811 --> 00:16:52,612
- You seem really smart.
- I never felt challenged enough,
480
00:16:52,614 --> 00:16:55,047
and it wasn't the right
situations for me.
481
00:16:55,049 --> 00:16:57,583
Like, I didn't like school,
I didn't like the bullying,
482
00:16:57,585 --> 00:16:59,185
all that kind of thing.
483
00:16:59,187 --> 00:17:00,387
And I just wasn't enjoying it.
484
00:17:00,388 --> 00:17:02,488
So we'll leave this for now,
485
00:17:02,490 --> 00:17:03,823
and I'll get you to help me
486
00:17:03,825 --> 00:17:05,458
straighten up and fill up
the electronics.
487
00:17:05,460 --> 00:17:06,492
- And leave those?
- Yep.
488
00:17:06,494 --> 00:17:07,493
Okay, all right.
489
00:17:07,495 --> 00:17:09,395
- And so you just move them forward.
- Yep.
490
00:17:09,397 --> 00:17:11,097
So you said you didn't
want to go to school.
491
00:17:11,099 --> 00:17:12,064
Yeah.
492
00:17:12,066 --> 00:17:13,065
Was the bullying bad?
493
00:17:13,067 --> 00:17:15,034
I got pushed around, yelled at,
494
00:17:15,036 --> 00:17:17,537
and name-calling...
495
00:17:17,539 --> 00:17:19,272
stuff like that, "stupid,"
"ugly," da-da-da, all that.
496
00:17:19,274 --> 00:17:20,706
That can be emotionally draining.
497
00:17:20,708 --> 00:17:22,008
Yeah, yeah, it definitely is.
498
00:17:22,010 --> 00:17:24,410
They had me on medication
when I was really young.
499
00:17:24,412 --> 00:17:26,579
It made me jittery and depressed
500
00:17:26,581 --> 00:17:29,582
and, frankly, suicidal.
501
00:17:29,584 --> 00:17:31,450
Listening to Jason
talk about his stories
502
00:17:31,452 --> 00:17:34,487
of being bullied,
that's just very emotional,
503
00:17:34,489 --> 00:17:35,955
especially when you have children.
504
00:17:35,957 --> 00:17:37,256
When you wake up in the morning
505
00:17:37,258 --> 00:17:38,858
and think, "oh, I got to go
to school and do this",
506
00:17:38,860 --> 00:17:41,027
"put up with this" and it's like, "no"...
507
00:17:41,029 --> 00:17:42,361
- Wow.
- So...
508
00:17:42,363 --> 00:17:44,030
Wow.
509
00:17:44,032 --> 00:17:46,365
I would never want to see
my children have to go through
510
00:17:46,367 --> 00:17:48,234
that type of anxiety.
511
00:17:48,236 --> 00:17:49,869
Did you ever have the chance
512
00:17:49,871 --> 00:17:51,737
to be manager here?
513
00:17:51,739 --> 00:17:55,441
If I was a manager, I'd be
working ten hours a day.
514
00:17:55,443 --> 00:17:56,976
And it just... it would be too difficult
515
00:17:56,978 --> 00:17:58,911
to balance my schedule
and my wife's schedule
516
00:17:58,913 --> 00:18:00,813
and looking after the children.
517
00:18:00,815 --> 00:18:05,084
Jason, I think, would certainly
benefit from a mentor,
518
00:18:05,086 --> 00:18:07,386
from someone who's gone through
519
00:18:07,388 --> 00:18:08,988
some of the things he's going through.
520
00:18:08,990 --> 00:18:10,723
It's all about the kids.
521
00:18:10,725 --> 00:18:13,159
Growing up, I had my dad to teach me
522
00:18:13,161 --> 00:18:14,493
everything about the business
523
00:18:14,495 --> 00:18:17,163
and push me to reach my potential.
524
00:18:17,165 --> 00:18:19,432
It makes me think that Jason just needs
525
00:18:19,434 --> 00:18:22,635
a little encouragement
to advance in his career.
526
00:18:22,637 --> 00:18:24,136
We'll take this down and we'll get it
527
00:18:24,138 --> 00:18:25,738
scanned into the other store.
528
00:18:28,542 --> 00:18:29,976
Coming up...
529
00:18:29,978 --> 00:18:33,079
This is one of the waters
that does not scan well.
530
00:18:33,081 --> 00:18:34,947
...Joe finds trouble in Nashville.
531
00:18:34,949 --> 00:18:36,749
Our systems aren't quite as up to date,
532
00:18:36,751 --> 00:18:39,018
so it definitely makes
the job a little harder.
533
00:18:39,020 --> 00:18:40,253
And later...
534
00:18:40,255 --> 00:18:41,654
Do you like doing this job?
535
00:18:41,656 --> 00:18:44,857
...The boss gets a dose of reality
at a distribution center.
536
00:18:44,859 --> 00:18:46,425
I like to feel appreciated.
537
00:18:46,427 --> 00:18:47,760
You don't feel appreciated?
538
00:18:47,762 --> 00:18:49,595
I don't think a lot of people do.
539
00:19:03,301 --> 00:19:05,635
Today I'm at Nashville
International Airport,
540
00:19:05,637 --> 00:19:06,936
where I'll be working
541
00:19:06,938 --> 00:19:08,871
as a Hudson Group service associate.
542
00:19:08,873 --> 00:19:10,139
Find everything okay?
543
00:19:10,141 --> 00:19:12,408
Nashville is one of our busiest markets,
544
00:19:12,410 --> 00:19:13,910
and I'm looking forward to seeing
545
00:19:13,912 --> 00:19:16,145
if they're able to handle
the volume of passengers
546
00:19:16,147 --> 00:19:17,446
while still delivering
547
00:19:17,448 --> 00:19:19,649
the "traveler's best friend"
standard of service.
548
00:19:19,651 --> 00:19:21,083
Hey, I'm looking for Jessica.
549
00:19:21,085 --> 00:19:22,652
- Hi. That's me.
- Hi, Jessica.
550
00:19:22,654 --> 00:19:23,586
How are you?
551
00:19:23,588 --> 00:19:24,587
- I'm Bobby.
- Hi, Bobby.
552
00:19:24,589 --> 00:19:25,955
- Nice to meet you.
- Nice to meet you.
553
00:19:25,957 --> 00:19:27,590
Well, welcome to the Nashville airport.
554
00:19:27,592 --> 00:19:30,326
What we do is straighten,stock, and sell.
555
00:19:30,328 --> 00:19:31,427
So today we're gonna have you
556
00:19:31,429 --> 00:19:33,029
straightening things around the store
557
00:19:33,031 --> 00:19:34,196
and ringing on the register.
558
00:19:34,198 --> 00:19:35,631
- All right.
- All right, so...
559
00:19:35,633 --> 00:19:38,601
Biggest part of everything
we do here is customer service.
560
00:19:38,603 --> 00:19:39,635
You want to make sure you're greeting
561
00:19:39,637 --> 00:19:40,703
every customer that comes in,
562
00:19:40,705 --> 00:19:42,371
and you want to make sure
the store is clean.
563
00:19:42,373 --> 00:19:43,606
What do you see that's out of place?
564
00:19:43,608 --> 00:19:45,441
- Nothing.
- Well, there's the problem.
565
00:19:45,443 --> 00:19:48,611
This stuff needs to be picked up.
566
00:19:50,214 --> 00:19:51,981
There's a couple things
up here up top that you missed.
567
00:19:51,983 --> 00:19:53,382
Oh.
568
00:19:53,384 --> 00:19:54,917
Oh.
569
00:19:54,919 --> 00:19:56,786
Whenever you're done with the candy,
570
00:19:56,788 --> 00:19:59,989
fix the ties, if you don't mind.
571
00:19:59,991 --> 00:20:02,358
You ain't kidding, man.
572
00:20:02,360 --> 00:20:04,794
- You don't stop.
- Nope.
573
00:20:04,796 --> 00:20:06,929
All right, so this is our register.
574
00:20:06,931 --> 00:20:07,964
We have a scanner.
575
00:20:07,966 --> 00:20:08,931
Bar codes.
576
00:20:08,933 --> 00:20:09,899
Just put it in front of there,
577
00:20:09,901 --> 00:20:11,033
it'll go, "dink""
578
00:20:11,035 --> 00:20:12,535
and it'll pop up on the screen.
579
00:20:12,537 --> 00:20:14,837
This is scary.
I'm not good with computers.
580
00:20:14,839 --> 00:20:18,307
It's okay. I have confidence
in you, Bobby.
581
00:20:18,309 --> 00:20:19,375
Did you find everything okay today?
582
00:20:19,377 --> 00:20:20,376
- Yep.
- All right.
583
00:20:20,378 --> 00:20:21,577
And did you need anything to drink
584
00:20:21,579 --> 00:20:22,511
or any gum today?
585
00:20:22,513 --> 00:20:23,779
- No.
- All right.
586
00:20:23,781 --> 00:20:26,148
So we'll just take
the bar code, scan it in.
587
00:20:26,150 --> 00:20:28,351
Pops up just like that.
So it adds everything up.
588
00:20:28,353 --> 00:20:30,219
$7.08 is your total, please.
589
00:20:30,221 --> 00:20:31,687
Out of $10. Thank you.
590
00:20:31,689 --> 00:20:33,823
Your change is gonna be $2.92,
591
00:20:33,825 --> 00:20:35,358
and would you like
your receipt today, ma'am?
592
00:20:35,360 --> 00:20:36,525
- No, thank you.
- All right.
593
00:20:36,527 --> 00:20:38,628
For those that do not
want their receipt,
594
00:20:38,630 --> 00:20:41,163
rip them, and we put them
in the trash can.
595
00:20:41,165 --> 00:20:43,199
- Have a great flight today.
- Okay.
596
00:20:43,201 --> 00:20:44,767
So that's pretty easy.
597
00:20:44,769 --> 00:20:46,168
All right, you jump on.
598
00:20:46,170 --> 00:20:47,503
Hi, how are you, sir?
599
00:20:48,538 --> 00:20:49,772
Would you like some candy?
600
00:20:49,774 --> 00:20:51,374
Not today.
601
00:20:51,376 --> 00:20:54,276
That's good.
602
00:20:54,278 --> 00:20:55,945
- "Plus".
- Yep.
603
00:20:55,947 --> 00:20:57,380
- "Enter".
- Nope, that's good.
604
00:20:57,382 --> 00:20:58,881
The total's right there... "total due."
605
00:20:58,883 --> 00:21:01,851
$2.78, sir.
606
00:21:01,853 --> 00:21:03,719
Out of $3.
607
00:21:08,725 --> 00:21:11,427
Bobby was a little slow on the register.
608
00:21:11,429 --> 00:21:13,929
The first receipt is ours,
second receipt is theirs.
609
00:21:13,931 --> 00:21:15,131
- Yeah.
- And their card.
610
00:21:15,133 --> 00:21:16,932
- Please.
- I'm sorry. I was gonna keep it.
611
00:21:16,934 --> 00:21:17,967
All right.
612
00:21:17,969 --> 00:21:18,934
Have a great day, guys.
613
00:21:18,936 --> 00:21:19,969
Hi. How are you?
614
00:21:19,971 --> 00:21:20,970
Hi. Good. How are you?
615
00:21:20,972 --> 00:21:22,438
Great. Would you like some candy?
616
00:21:22,440 --> 00:21:25,474
- I'm good. Just the water.
- You're good? Okay.
617
00:21:25,476 --> 00:21:27,677
Uh-oh.
618
00:21:27,679 --> 00:21:29,612
This is one of the waters
that does not scan well.
619
00:21:29,614 --> 00:21:31,047
So, since it's not scanning,
620
00:21:31,049 --> 00:21:34,417
we'll go ahead and write it down
on this piece of paper.
621
00:21:34,419 --> 00:21:39,188
It's 04997704.
622
00:21:39,190 --> 00:21:41,791
You said it's 0...
623
00:21:41,793 --> 00:21:43,959
4...9...
624
00:21:43,961 --> 00:21:45,961
Being able to conduct a transaction
625
00:21:45,963 --> 00:21:47,430
as simple and quickly as possible,
626
00:21:47,432 --> 00:21:50,166
that's being the traveler's best friend.
627
00:21:50,168 --> 00:21:51,600
Sorry for the wait, guys.
628
00:21:51,602 --> 00:21:53,869
- Just a moment.
- 704...
629
00:21:53,871 --> 00:21:55,971
The number-one product
in that store is water.
630
00:21:55,973 --> 00:21:58,307
Water not scanning is just unacceptable.
631
00:21:58,309 --> 00:22:00,476
Our systems aren't quite as up to date,
632
00:22:00,478 --> 00:22:02,712
so it definitely makes
the job a little harder.
633
00:22:02,714 --> 00:22:03,746
Did you see the line we had?
634
00:22:03,748 --> 00:22:04,780
- Yeah, yeah.
- Yeah.
635
00:22:04,782 --> 00:22:06,115
- I'd walk out.
- That happens.
636
00:22:06,117 --> 00:22:07,416
- Exactly.
- People walk out?
637
00:22:07,418 --> 00:22:08,484
- People walk out.
- They do.
638
00:22:08,486 --> 00:22:09,618
It happens. Absolutely.
639
00:22:09,620 --> 00:22:11,620
You know, with the whole
receipt thing, actually,
640
00:22:11,622 --> 00:22:13,489
I really wish there was, like, a button.
641
00:22:13,491 --> 00:22:14,790
You know, no receipt button.
642
00:22:14,792 --> 00:22:16,058
Look at the trash can.
643
00:22:16,060 --> 00:22:17,760
Do you see how many
receipts we've thrown away?
644
00:22:17,762 --> 00:22:19,795
You know, it's... it's...
it's not paradise, you know.
645
00:22:19,797 --> 00:22:21,230
That's the first thing you've said
646
00:22:21,232 --> 00:22:22,665
that was negative all day.
647
00:22:22,667 --> 00:22:23,833
"Not paradise".
648
00:22:23,835 --> 00:22:25,000
I mean, I really love my job.
649
00:22:25,002 --> 00:22:26,802
You know, these people
want to have a good day,
650
00:22:26,804 --> 00:22:28,671
and, you know, happiness is infectious,
651
00:22:28,673 --> 00:22:29,705
and I try to pass that on.
652
00:22:29,707 --> 00:22:32,074
But keep in mind, my day normally starts
653
00:22:32,076 --> 00:22:33,109
between 4:00 and 5:00 A.M.
654
00:22:33,111 --> 00:22:34,110
That's pretty early.
655
00:22:34,112 --> 00:22:35,111
It is very early.
656
00:22:35,113 --> 00:22:36,078
It's even earlier
657
00:22:36,080 --> 00:22:38,814
when you have to get a ride to work.
658
00:22:38,816 --> 00:22:40,449
My transmission
actually went out on my car
659
00:22:40,451 --> 00:22:41,484
about two months ago.
660
00:22:41,486 --> 00:22:42,551
How are you getting here?
661
00:22:42,553 --> 00:22:44,854
Oh, me and the mister,
with our three kids...
662
00:22:44,856 --> 00:22:47,323
we actually live with my mom.
663
00:22:47,325 --> 00:22:49,859
So I'm using my mom's van
half the time and...
664
00:22:49,861 --> 00:22:51,527
like, tonight I got
to call her eventually
665
00:22:51,529 --> 00:22:52,728
and tell her to come pick me up,
666
00:22:52,730 --> 00:22:54,563
'cause the mister's
working a double, so...
667
00:22:54,565 --> 00:22:55,631
It's amazing.
668
00:22:55,633 --> 00:22:57,032
With three children,
669
00:22:57,034 --> 00:22:59,535
she can't get to work
because she doesn't have a car.
670
00:22:59,537 --> 00:23:02,671
She's just incredible
in terms of her perseverance.
671
00:23:02,673 --> 00:23:03,973
I went through a lot of things
672
00:23:03,975 --> 00:23:05,741
the year before my son was born.
673
00:23:05,743 --> 00:23:08,878
I lost my full-time job,
my apartment, my car
674
00:23:08,880 --> 00:23:09,812
at 24 years old
675
00:23:09,814 --> 00:23:10,980
and found out I was pregnant,
676
00:23:10,982 --> 00:23:12,448
all within, like, seven months.
677
00:23:12,450 --> 00:23:13,482
Wow.
678
00:23:13,484 --> 00:23:14,950
It was a really hard time in my life.
679
00:23:14,952 --> 00:23:17,386
It was not good where I was.
680
00:23:17,388 --> 00:23:19,388
And I learned a lot
from that experience.
681
00:23:19,390 --> 00:23:21,123
I learned a lot about myself.
682
00:23:21,125 --> 00:23:24,693
And I'm really lucky
to be where I am right now.
683
00:23:24,695 --> 00:23:28,697
And I'm really grateful.
684
00:23:28,699 --> 00:23:31,066
Jess is the traveler's best friend.
685
00:23:31,068 --> 00:23:32,468
She's the person to make you smile
686
00:23:32,470 --> 00:23:34,270
when you're having a bad day.
687
00:23:34,272 --> 00:23:36,605
No matter what her day is like,
she's bright.
688
00:23:36,607 --> 00:23:37,807
She's energetic.
689
00:23:37,809 --> 00:23:39,141
Well, let's get you back to work.
690
00:23:39,143 --> 00:23:40,676
- No, I like this.
- I know.
691
00:23:40,678 --> 00:23:42,611
We definitely still have a job to do.
692
00:23:49,020 --> 00:23:50,853
As my journey comes to an end,
693
00:23:50,855 --> 00:23:52,288
I've decided to stay in Nashville
694
00:23:52,290 --> 00:23:54,824
to work in one
of our distribution centers.
695
00:24:00,330 --> 00:24:01,530
Hi. I'm looking for Charity.
696
00:24:01,532 --> 00:24:02,665
I'm Charity.
697
00:24:02,667 --> 00:24:03,899
- Hi.
- Hi, Charity.
698
00:24:03,901 --> 00:24:04,867
I'm Bobby Stevenson.
699
00:24:04,869 --> 00:24:06,135
Welcome to Nashville.
700
00:24:06,137 --> 00:24:09,038
So today you're gonna help me
pull some orders.
701
00:24:09,040 --> 00:24:11,507
- So, if you'll come with me...
- Okay.
702
00:24:11,509 --> 00:24:13,609
I'm really nervous
to be doing this job today.
703
00:24:13,611 --> 00:24:16,312
This is one of the few areas
of our business
704
00:24:16,314 --> 00:24:18,314
that I don't have any experience in,
705
00:24:18,316 --> 00:24:21,150
and I really hope things
are running smoothly here.
706
00:24:21,152 --> 00:24:22,318
Hey, great. Looking sharp.
707
00:24:22,320 --> 00:24:23,586
Okay, it looks good. Looks good.
708
00:24:23,588 --> 00:24:25,087
Okay, so let's get to work.
709
00:24:25,089 --> 00:24:28,324
- Uh-oh. - And so this
is the order that we're gonna pull today.
710
00:24:28,326 --> 00:24:30,259
We're first gonna go into the cold room.
711
00:24:30,261 --> 00:24:32,428
So the items that are in the cold room,
712
00:24:32,430 --> 00:24:33,929
I put a star on the sheet.
713
00:24:33,931 --> 00:24:35,931
So Almond Toffee dark chocolate.
714
00:24:35,933 --> 00:24:38,033
So the Toffee's over here.
715
00:24:38,035 --> 00:24:39,702
There's a U.P.C. number here.
716
00:24:39,704 --> 00:24:41,670
So here's Almond Toffee dark chocolate.
717
00:24:41,672 --> 00:24:44,506
This U.P.C. number... 1015.
718
00:24:44,508 --> 00:24:46,175
So, yeah, that's the last four digits.
719
00:24:46,177 --> 00:24:48,143
So I'm gonna pull one of those.
720
00:24:48,145 --> 00:24:49,545
So you organize it by vendor?
721
00:24:49,547 --> 00:24:50,713
Uh-huh.
722
00:24:50,715 --> 00:24:53,082
Anything that says
Loveless Cafe is the vendor
723
00:24:53,084 --> 00:24:54,683
is gonna be here.
724
00:24:54,685 --> 00:24:56,552
Here's Neely's barbecue sauce.
725
00:24:56,554 --> 00:24:58,721
I'm just getting scared,
'cause there's a lot to know.
726
00:24:58,723 --> 00:25:00,956
Uh-huh. And I'm here
for questions if you need them.
727
00:25:00,958 --> 00:25:03,425
So the next one, Colts bolts bars.
728
00:25:03,427 --> 00:25:06,795
Where do you think that's at?
729
00:25:06,797 --> 00:25:11,033
Colts bolts bars.
730
00:25:11,035 --> 00:25:12,434
Wow.
731
00:25:12,436 --> 00:25:15,104
Colts bolts bars.
732
00:25:15,106 --> 00:25:17,172
Okay, you're getting close.
You're getting close.
733
00:25:17,174 --> 00:25:19,408
- It's like Marco Polo.
- Colts bolts... yeah.
734
00:25:19,410 --> 00:25:20,509
So these would be the bars.
735
00:25:20,511 --> 00:25:22,278
- Uh-huh.
- I think I'm getting it.
736
00:25:22,280 --> 00:25:23,279
I think you are too.
737
00:25:23,281 --> 00:25:24,480
Bobby Joe Stevenson's getting it.
738
00:25:24,482 --> 00:25:25,614
- You're doing great.
- I think I'm good.
739
00:25:25,616 --> 00:25:27,182
Okay, I'm gonna be right out here.
740
00:25:27,184 --> 00:25:29,551
So, if you need anythingat all, just come ask me.
741
00:25:29,553 --> 00:25:30,553
I'll see you in a minute.
742
00:25:30,554 --> 00:25:31,887
Okay.
743
00:25:31,889 --> 00:25:35,591
Jumbo retro mop.
744
00:25:35,593 --> 00:25:38,727
Jumbo retro...
745
00:25:38,729 --> 00:25:41,196
Oh, my Lord.
746
00:25:41,198 --> 00:25:42,231
Charity?
747
00:25:42,233 --> 00:25:43,565
Yep, we are out of that one.
748
00:25:43,567 --> 00:25:45,000
I don't even have to look.
I know we're out of that.
749
00:25:45,002 --> 00:25:47,303
- So you can just circle it.
- Okay. I'm good.
750
00:25:47,305 --> 00:25:48,304
Okay.
751
00:25:48,306 --> 00:25:50,005
Old Smoky Distillery.
752
00:25:50,007 --> 00:25:52,141
Old Smoky Distillery.
753
00:25:52,143 --> 00:25:53,642
Where might this be?
754
00:25:53,644 --> 00:25:54,543
Wow.
755
00:25:54,545 --> 00:25:55,711
This place is 7 square feet.
756
00:25:55,713 --> 00:25:57,813
I can't find stuff in 7 square feet.
757
00:25:57,815 --> 00:25:59,114
Charity?
758
00:25:59,116 --> 00:26:00,049
I felt a little lost.
759
00:26:00,051 --> 00:26:01,283
I felt like a fish out of water.
760
00:26:01,285 --> 00:26:02,751
So far, I haven't gotten one yet.
761
00:26:02,753 --> 00:26:03,919
All right, well, we got to try
762
00:26:03,921 --> 00:26:05,421
to get the stuff
out of the cold room done
763
00:26:05,423 --> 00:26:07,556
in about 20 minutes, so, you know...
764
00:26:07,558 --> 00:26:09,491
It's important that we get the product
765
00:26:09,493 --> 00:26:11,427
- to the airport, so...
- So I'm not moving so fast.
766
00:26:11,429 --> 00:26:13,028
- Is that what you're saying?
- Right, yeah... no. No.
767
00:26:13,030 --> 00:26:14,930
She was just being overly sweet with me
768
00:26:14,932 --> 00:26:16,932
but was saying,
"hey, buddy, step on it."
769
00:26:16,934 --> 00:26:19,201
Wow, there's so many products.
770
00:26:19,203 --> 00:26:21,670
I think Bobby was really anxious
and kind of nervous.
771
00:26:21,672 --> 00:26:23,439
Old... where was that?
772
00:26:23,441 --> 00:26:24,573
Old Smoky?
773
00:26:24,575 --> 00:26:25,575
Remember, it's over here.
774
00:26:25,576 --> 00:26:26,842
Yeah, there were a few things
775
00:26:26,844 --> 00:26:29,311
I told him, like, several times,
and he kind of forgot.
776
00:26:29,313 --> 00:26:30,346
Charity?
777
00:26:30,348 --> 00:26:31,380
Where's Charity?
778
00:26:31,382 --> 00:26:33,315
What's up, Bobby? You need something?
779
00:26:33,317 --> 00:26:35,517
I don't see any of these.
780
00:26:35,519 --> 00:26:39,054
At this point, I don't think
he could really cut it.
781
00:26:39,056 --> 00:26:41,156
The Colts chocolates, remember,
those were over here.
782
00:26:41,158 --> 00:26:43,258
That was here, but it doesn't
say Colts chocolate.
783
00:26:43,260 --> 00:26:44,226
We're out of it.
784
00:26:44,228 --> 00:26:45,361
But where's the label?
785
00:26:45,363 --> 00:26:46,695
We have a really fast-paced job,
786
00:26:46,697 --> 00:26:47,830
and that's kind of a...
787
00:26:47,832 --> 00:26:50,199
not our priority to label stuff.
788
00:26:50,201 --> 00:26:52,868
It's usually just kind of
over here somewhere.
789
00:26:52,870 --> 00:26:54,336
Kind of.
790
00:26:54,338 --> 00:26:55,404
Okay.
791
00:26:55,406 --> 00:26:57,139
I was seeing some inefficiency,
792
00:26:57,141 --> 00:27:00,009
like, the labels weren't
always labeled properly.
793
00:27:00,011 --> 00:27:02,044
Why is this not in order?
794
00:27:02,046 --> 00:27:04,079
I don't know. That's just
how they have it organized.
795
00:27:04,081 --> 00:27:07,716
- How is it organized?
- It's nothing I can control.
796
00:27:07,718 --> 00:27:08,784
Just by vendor.
797
00:27:08,786 --> 00:27:10,119
That list needs to be organized
798
00:27:10,121 --> 00:27:11,754
the way the warehouse is organized
799
00:27:11,756 --> 00:27:13,055
so it's a little easier.
800
00:27:13,057 --> 00:27:15,391
The ones that I starred
are the ones that are in here.
801
00:27:15,393 --> 00:27:17,459
But it should come all together.
802
00:27:17,461 --> 00:27:18,994
- That would be easier.
- Well, yeah.
803
00:27:18,996 --> 00:27:20,763
The whole system at this warehouse
804
00:27:20,765 --> 00:27:22,031
is a little outdated.
805
00:27:22,033 --> 00:27:24,133
I want to find ways
to introduce technology
806
00:27:24,135 --> 00:27:26,568
that will help things run
more efficiently.
807
00:27:26,570 --> 00:27:27,803
Okay, I think I did it.
808
00:27:27,805 --> 00:27:29,204
I think you did.
809
00:27:34,010 --> 00:27:35,077
All right.
810
00:27:35,079 --> 00:27:36,879
So here's the strawberry preserves.
811
00:27:36,881 --> 00:27:38,647
These actually already have labels,
812
00:27:38,649 --> 00:27:41,150
so it's really important
when we sticker them
813
00:27:41,152 --> 00:27:43,152
that we put it over that label.
814
00:27:43,154 --> 00:27:44,553
And then just put back in the box.
815
00:27:44,555 --> 00:27:45,554
This doesn't seem too painful.
816
00:27:45,556 --> 00:27:46,889
Yeah.
817
00:27:46,891 --> 00:27:47,856
Do you have kids?
818
00:27:47,858 --> 00:27:49,558
Yeah, we got four great kids.
819
00:27:49,560 --> 00:27:50,993
That's why I'm trying to do this.
820
00:27:50,995 --> 00:27:51,960
For the family.
821
00:27:51,962 --> 00:27:53,228
Yeah.
822
00:27:53,230 --> 00:27:55,364
That's why I do what I do too,
823
00:27:55,366 --> 00:27:56,665
for my family.
824
00:27:56,667 --> 00:27:57,633
I want to help my mom.
825
00:27:57,635 --> 00:28:00,002
I mean, my mom... she works in a factory,
826
00:28:00,004 --> 00:28:02,704
and she's the hardest-working
person I know.
827
00:28:02,706 --> 00:28:04,339
Never complains about anything.
828
00:28:04,341 --> 00:28:06,408
That's like you.
829
00:28:06,410 --> 00:28:10,579
You know, my dad... he passed away
a few years ago, and...
830
00:28:10,581 --> 00:28:13,082
- So you miss your dad?
- Yeah.
831
00:28:13,084 --> 00:28:15,884
It was really hard on, like,
our whole family.
832
00:28:15,886 --> 00:28:16,885
Yeah.
833
00:28:16,887 --> 00:28:18,087
It was really hard for, like,
834
00:28:18,089 --> 00:28:19,588
my sister, and, you know...
835
00:28:19,590 --> 00:28:22,157
she has, like, some addiction problems,
836
00:28:22,159 --> 00:28:24,660
and she doesn't...
she doesn't want to hurt my mom.
837
00:28:24,662 --> 00:28:28,230
And sometimes she does,
but she doesn't want to.
838
00:28:29,632 --> 00:28:31,533
With her dad passing,
839
00:28:31,535 --> 00:28:34,603
with the challenges
her sister is having,
840
00:28:34,605 --> 00:28:37,573
that's really, really tough.
841
00:28:37,575 --> 00:28:39,908
But she still has an upbeat personality,
842
00:28:39,910 --> 00:28:44,279
and she still plugs her way
through life.
843
00:28:44,281 --> 00:28:45,681
Well, yeah, we'll finish doing these...
844
00:28:45,683 --> 00:28:46,849
Do you like doing this job?
845
00:28:46,851 --> 00:28:49,384
Oh, I like to do, like, busywork
846
00:28:49,386 --> 00:28:51,386
and stay busy, so, yeah.
847
00:28:51,388 --> 00:28:54,156
I don't mind working hard,
but I like to feel appreciated.
848
00:28:54,158 --> 00:28:56,391
Wow. You don't feel appreciated?
849
00:28:56,393 --> 00:28:58,393
I don't think a lot of people do.
850
00:28:58,395 --> 00:29:00,429
I mean, like,
corporate people come around...
851
00:29:00,431 --> 00:29:02,231
instead of just, like,
looking at the stores,
852
00:29:02,233 --> 00:29:04,500
actually, like,
say hi to the associates.
853
00:29:04,502 --> 00:29:07,035
'Cause they don't do that.
854
00:29:07,037 --> 00:29:08,837
Like, "we don't have time
to say hi to you".
855
00:29:08,839 --> 00:29:10,472
I mean, just "hi,", you know, like...
856
00:29:10,474 --> 00:29:11,373
Really?
857
00:29:11,375 --> 00:29:13,375
"How's your day going?"
858
00:29:13,377 --> 00:29:14,743
it was very disappointing to me
859
00:29:14,745 --> 00:29:16,879
to hear her say that when
the executives come through,
860
00:29:16,881 --> 00:29:19,348
they don't stop in
and say hi or meet anybody.
861
00:29:19,350 --> 00:29:22,417
Like, is that so hard? I don't think so.
862
00:29:22,419 --> 00:29:25,420
Making my father proud
of the way I run our business
863
00:29:25,422 --> 00:29:27,256
is extremely important to me.
864
00:29:27,258 --> 00:29:30,526
So to see this disconnection
really concerns me.
865
00:29:30,528 --> 00:29:32,928
What are your future plans?
866
00:29:32,930 --> 00:29:35,097
There's a posi... a management position
867
00:29:35,099 --> 00:29:36,765
opening up in Vegas.
868
00:29:36,767 --> 00:29:38,367
You'd move out there?
869
00:29:38,369 --> 00:29:39,434
Yeah.
870
00:29:39,436 --> 00:29:41,203
I got to think about, like, financially,
871
00:29:41,205 --> 00:29:42,971
'cause, I mean, I have
some student-loan debt.
872
00:29:42,973 --> 00:29:44,439
How much debt was that?
873
00:29:44,441 --> 00:29:46,375
It was, like, $25,000,
874
00:29:46,377 --> 00:29:49,278
but now I have it
to, like, $18,000, so...
875
00:29:49,280 --> 00:29:51,113
Charity's such an amazing person.
876
00:29:51,115 --> 00:29:53,649
She's so upbeat. She's so spirited.
877
00:29:53,651 --> 00:29:55,584
And she cares. She tries.
878
00:29:55,586 --> 00:29:56,552
We really have to make
879
00:29:56,554 --> 00:29:58,020
a better effort saying thank you.
880
00:29:58,022 --> 00:29:59,655
So do you remember
where this stuff goes?
881
00:29:59,657 --> 00:30:02,057
Not a chance.
882
00:30:04,194 --> 00:30:05,427
Coming up...
883
00:30:05,429 --> 00:30:07,229
...The employees think
they're going to decide
884
00:30:07,231 --> 00:30:10,799
whether or not Bobby deserves
to win a big cash prize.
885
00:30:10,801 --> 00:30:12,234
How will they react
886
00:30:12,236 --> 00:30:14,503
when the boss reveals his true identity?
887
00:30:14,505 --> 00:30:16,371
- I am Joe Didomizio.
- Wow.
888
00:30:16,373 --> 00:30:19,308
- And you are on Undercover Boss.
- Oh, my God.
889
00:30:29,482 --> 00:30:32,317
I've had an incredible
undercover experience,
890
00:30:32,319 --> 00:30:34,019
but it's time for me to get back to work
891
00:30:34,021 --> 00:30:36,788
as president and C.E.O.
892
00:30:36,790 --> 00:30:39,324
Today all of the employees
think they're coming
893
00:30:39,326 --> 00:30:41,960
to the set of a reality show
894
00:30:41,962 --> 00:30:44,863
to hear the final results.
895
00:30:44,865 --> 00:30:45,864
Hi, Elizabeth.
896
00:30:45,866 --> 00:30:47,832
Oh, my God.
897
00:30:47,834 --> 00:30:49,034
Tell me about Bobby.
898
00:30:49,036 --> 00:30:52,304
Bobby is eccentric.
899
00:30:52,306 --> 00:30:53,271
Did you ever meet me?
900
00:30:53,273 --> 00:30:55,407
I don't know if I did.
901
00:30:55,409 --> 00:30:57,108
You look like Bobby.
902
00:30:57,110 --> 00:30:58,543
How do you do, Bobby?
903
00:30:58,545 --> 00:31:00,178
You know how I knew it was you?
904
00:31:00,180 --> 00:31:02,180
- How?
- Your smile.
905
00:31:02,182 --> 00:31:04,482
- My smile gave it away.
- Yes, and your eyes.
906
00:31:04,484 --> 00:31:08,587
I look like Bobby Stevenson,
but I am Joe Didomizio.
907
00:31:08,589 --> 00:31:10,021
You're the C.E.O. of Hudson?
908
00:31:10,023 --> 00:31:10,989
Wow.
909
00:31:10,991 --> 00:31:13,358
And you're on Undercover Boss.
910
00:31:13,360 --> 00:31:14,826
Oh, wow.
911
00:31:14,828 --> 00:31:17,362
Charity, I learned so much from you.
912
00:31:17,364 --> 00:31:18,997
Aw, I'm glad.
913
00:31:18,999 --> 00:31:21,166
The ones I starred
are the ones that are in here.
914
00:31:21,168 --> 00:31:22,534
But it should come all together.
915
00:31:22,536 --> 00:31:24,436
- That would be easier.
- Well, yeah.
916
00:31:24,438 --> 00:31:27,405
I'm going to have a team
come into Nashville
917
00:31:27,407 --> 00:31:28,940
and organize the warehouse
918
00:31:28,942 --> 00:31:31,309
so that it makes your job much easier.
919
00:31:31,311 --> 00:31:32,310
- Okay.
- I promise.
920
00:31:32,312 --> 00:31:34,613
- Great.
- Right away.
921
00:31:34,615 --> 00:31:36,815
Now, you told me feeling appreciated
922
00:31:36,817 --> 00:31:38,683
is the most important thing.
923
00:31:38,685 --> 00:31:40,151
Yeah, like, I've heard a lot of people
924
00:31:40,153 --> 00:31:42,654
just tell me that they just
kind of feel like a number.
925
00:31:42,656 --> 00:31:44,356
And I know it's, like,
a really big company,
926
00:31:44,358 --> 00:31:45,624
and that's, like, hard to do.
927
00:31:45,626 --> 00:31:47,359
But I mean, I think it's possible.
928
00:31:47,361 --> 00:31:50,261
I agree with you.
929
00:31:50,263 --> 00:31:52,330
We have to do a better job
of making sure
930
00:31:52,332 --> 00:31:55,867
great people like yourself
feel appreciated.
931
00:31:55,869 --> 00:31:57,969
Thank you for showing me this.
932
00:31:57,971 --> 00:32:00,038
- Thank you for telling me this...
- No problem.
933
00:32:00,040 --> 00:32:04,075
Because it was eye-opening.
934
00:32:04,077 --> 00:32:05,710
Aw.
935
00:32:05,712 --> 00:32:10,015
Now, you talked to me
about a position in Las Vegas.
936
00:32:10,017 --> 00:32:12,617
Are you interested in the position?
937
00:32:12,619 --> 00:32:14,019
Mm-hmm.
938
00:32:14,021 --> 00:32:15,654
- You are?
- Mm-hmm.
939
00:32:15,656 --> 00:32:19,190
I'm promoting you to that position.
940
00:32:19,192 --> 00:32:21,526
It's an 18% increase from where you are
941
00:32:21,528 --> 00:32:25,263
to be a Specialty Brands
Manager in Las Vegas.
942
00:32:27,501 --> 00:32:29,634
Wow.
943
00:32:29,636 --> 00:32:32,303
I'm gonna pay for all
of your relocation expenses.
944
00:32:32,305 --> 00:32:35,340
Oh, my God.
945
00:32:35,342 --> 00:32:37,108
Thank you so much.
946
00:32:37,110 --> 00:32:38,643
That's awesome.
947
00:32:38,645 --> 00:32:40,445
I know you're really tight
with your mom.
948
00:32:40,447 --> 00:32:43,682
You mentioned to me that
your mom works in a factory.
949
00:32:43,684 --> 00:32:45,817
Well, we have a very large operation
950
00:32:45,819 --> 00:32:46,785
in Las Vegas,
951
00:32:46,787 --> 00:32:48,119
and if your mom needs a job
952
00:32:48,121 --> 00:32:49,854
and wants to move with you...
953
00:32:49,856 --> 00:32:50,855
Really?
954
00:32:50,857 --> 00:32:52,090
...We'll make sure that happens.
955
00:32:52,092 --> 00:32:53,925
I will make sure that happens.
956
00:32:53,927 --> 00:32:55,226
Okay.
957
00:32:58,664 --> 00:33:00,031
It's so unreal.
958
00:33:00,033 --> 00:33:01,466
Is this really happening?
959
00:33:01,468 --> 00:33:04,369
I'm gonna be able to do
more things for my family.
960
00:33:04,371 --> 00:33:06,504
I'm gonna be able to start
my own family.
961
00:33:06,506 --> 00:33:07,572
You know, get married.
962
00:33:07,574 --> 00:33:10,175
Like, I want to have
my own family, you know.
963
00:33:10,177 --> 00:33:13,445
I just feel like my life's
kind of been on hold.
964
00:33:13,447 --> 00:33:17,348
Thank you for giving me a chance.
965
00:33:17,350 --> 00:33:19,184
You also told me that you have $18,000
966
00:33:19,186 --> 00:33:20,585
of school debt.
967
00:33:20,587 --> 00:33:21,986
Uh-huh.
968
00:33:21,988 --> 00:33:24,656
I'm gonna pay for that debt...
969
00:33:24,658 --> 00:33:26,191
all $18,000.
970
00:33:26,193 --> 00:33:28,760
Oh, my God.
971
00:33:28,762 --> 00:33:30,095
Wow.
972
00:33:30,097 --> 00:33:32,464
So you have a lot of things
going on in your life.
973
00:33:32,466 --> 00:33:35,333
Your sister needs help.
974
00:33:35,335 --> 00:33:37,602
So I'm gonna give you $30,000...
975
00:33:37,604 --> 00:33:40,038
Oh, my gosh.
976
00:33:40,040 --> 00:33:41,806
...To help with your family needs.
977
00:33:41,808 --> 00:33:45,110
Oh, my God.
978
00:33:45,112 --> 00:33:46,344
I don't know what to say.
979
00:33:46,346 --> 00:33:47,846
Thank you so much.
980
00:33:47,848 --> 00:33:51,516
You're so welcome.
981
00:33:51,518 --> 00:33:52,817
It's awesome!
982
00:33:52,819 --> 00:33:54,519
I feel like I won
the lottery or something.
983
00:33:54,521 --> 00:33:55,854
Like, I'm just, like, floating
984
00:33:55,856 --> 00:33:59,357
and can't wait to, like,
tell my family, tell my mom.
985
00:33:59,359 --> 00:34:01,025
Whoo!
986
00:34:02,896 --> 00:34:04,295
Jessica...
987
00:34:04,297 --> 00:34:07,932
you are such a ray of sunshine.
988
00:34:07,934 --> 00:34:10,535
You showed me some challenges
you were having at the register.
989
00:34:10,537 --> 00:34:12,837
Everything can be upgraded.
990
00:34:14,074 --> 00:34:15,974
This is one of the waters
that does not scan well.
991
00:34:15,976 --> 00:34:17,442
So, since it's not scanning,
992
00:34:17,444 --> 00:34:19,711
we'll go ahead and write it down
on this piece of paper.
993
00:34:19,713 --> 00:34:21,246
Well, I want you to know
994
00:34:21,248 --> 00:34:23,448
that over the course
of the next three years,
995
00:34:23,450 --> 00:34:25,650
because of some of
the things you told me,
996
00:34:25,652 --> 00:34:28,520
we're going to be investing
over $12 million
997
00:34:28,522 --> 00:34:30,088
in our point-of-sale system.
998
00:34:30,090 --> 00:34:32,957
I want it to be easy for you.
999
00:34:32,959 --> 00:34:33,925
Okay, great.
1000
00:34:33,927 --> 00:34:35,160
Another good thing we're gonna fix.
1001
00:34:35,162 --> 00:34:37,262
My time with you, I have to say,
1002
00:34:37,264 --> 00:34:39,230
- was the highlight of my trip.
- Really?
1003
00:34:39,232 --> 00:34:40,632
We have great associates.
1004
00:34:40,634 --> 00:34:42,934
- You're on the next level.
- Thank you.
1005
00:34:42,936 --> 00:34:44,435
So I'm promoting you
1006
00:34:44,437 --> 00:34:47,005
to customer service training manager,
1007
00:34:47,007 --> 00:34:50,141
and this comes with a 40% pay increase.
1008
00:34:52,111 --> 00:34:53,611
Okay.
1009
00:34:53,613 --> 00:34:55,880
Thank you.
1010
00:34:55,882 --> 00:34:58,082
That will be fantastic.
1011
00:34:58,084 --> 00:34:59,984
Thank you.
1012
00:35:02,055 --> 00:35:03,188
You mentioned to me
1013
00:35:03,190 --> 00:35:05,490
the transmission
was going on your car, right?
1014
00:35:05,492 --> 00:35:06,691
Yeah, it's done for.
1015
00:35:06,693 --> 00:35:09,460
We've just been waiting
for my cousin to fix it.
1016
00:35:09,462 --> 00:35:11,196
You didn't pay for it yet, did you?
1017
00:35:11,198 --> 00:35:12,797
- No, sir. I haven't.
- You didn't.
1018
00:35:12,799 --> 00:35:15,333
Well, I really think you shouldn't,
1019
00:35:15,335 --> 00:35:17,235
because I'm gonna get you a new car,
1020
00:35:17,237 --> 00:35:20,638
one that's big enough
for your entire family.
1021
00:35:20,640 --> 00:35:22,040
Thank you.
1022
00:35:25,679 --> 00:35:26,811
Thank you.
1023
00:35:26,813 --> 00:35:30,348
I greatly, greatly appreciate that.
1024
00:35:32,218 --> 00:35:33,284
Now, before you go,
1025
00:35:33,286 --> 00:35:35,453
I have one more final thing for you.
1026
00:35:35,455 --> 00:35:39,023
I want to take the pressure off of you,
1027
00:35:39,025 --> 00:35:43,328
so I am going to give you $40,000...
1028
00:35:43,330 --> 00:35:46,164
to help you.
1029
00:35:46,166 --> 00:35:47,732
$40,000?
1030
00:35:47,734 --> 00:35:49,734
Yes.
1031
00:35:49,736 --> 00:35:52,637
In addition to a car?
1032
00:35:52,639 --> 00:35:54,606
That's amazing.
1033
00:35:54,608 --> 00:35:55,874
Thank you so much.
1034
00:35:55,876 --> 00:35:58,843
This will be a complete change
1035
00:35:58,845 --> 00:36:00,578
for our life.
1036
00:36:00,580 --> 00:36:04,415
It means a lot
to have Joe believe in me,
1037
00:36:04,417 --> 00:36:06,551
but this just takes the cake.
1038
00:36:06,553 --> 00:36:09,454
The past seven years have been so hard,
1039
00:36:09,456 --> 00:36:11,556
and I'm hoping better things
1040
00:36:11,558 --> 00:36:14,592
for the next decade of my life.
1041
00:36:14,594 --> 00:36:17,629
This is gonna provide me
with the opportunity to do that.
1042
00:36:17,631 --> 00:36:20,498
Jason, I really enjoyed
my time working with you.
1043
00:36:20,500 --> 00:36:22,267
Thank you.
1044
00:36:22,269 --> 00:36:23,501
You're very smart.
1045
00:36:23,503 --> 00:36:25,937
You know a lot about books.
You know a lot about stores.
1046
00:36:25,939 --> 00:36:28,740
I was surprised, extremely surprised,
1047
00:36:28,742 --> 00:36:33,278
when you said, "well,
I'm happy not being a manager."
1048
00:36:33,280 --> 00:36:35,680
If I was a manager,
it would be too difficult
1049
00:36:35,682 --> 00:36:37,982
to balance my schedule
and my wife's schedule.
1050
00:36:37,984 --> 00:36:39,984
You've overcome so much in your life,
1051
00:36:39,986 --> 00:36:43,121
but I think you may lack
a little confidence.
1052
00:36:43,123 --> 00:36:44,355
Right.
1053
00:36:44,357 --> 00:36:47,859
My dad was always there
to help guide my career.
1054
00:36:47,861 --> 00:36:51,729
I really want to become your mentor,
1055
00:36:51,731 --> 00:36:53,998
because I see a lot of you in me.
1056
00:36:54,000 --> 00:36:55,033
Thank you.
1057
00:36:55,035 --> 00:36:56,301
Confidence...
1058
00:36:56,303 --> 00:36:59,704
I think that's what management builds.
1059
00:36:59,706 --> 00:37:01,973
I really want to see you
take that next step.
1060
00:37:01,975 --> 00:37:04,442
So we're going to be promoting you
1061
00:37:04,444 --> 00:37:06,344
to Manager of Books and Reading Material
1062
00:37:06,346 --> 00:37:09,047
throughout Sea-Tac Airport.
1063
00:37:09,049 --> 00:37:12,784
I really look forward to that.
1064
00:37:12,786 --> 00:37:14,986
Thank you.
1065
00:37:14,988 --> 00:37:16,054
It's a big opportunity,
1066
00:37:16,056 --> 00:37:17,789
and I'll make sure that I work hard
1067
00:37:17,791 --> 00:37:20,091
to live up to it.
1068
00:37:20,093 --> 00:37:21,426
With the promotion,
1069
00:37:21,428 --> 00:37:24,929
I'm going to be giving you
a 45% increase.
1070
00:37:24,931 --> 00:37:26,464
Thank you very much.
1071
00:37:26,466 --> 00:37:28,700
That'll take so much pressure off
1072
00:37:28,702 --> 00:37:30,301
when it comes to bills
1073
00:37:30,303 --> 00:37:34,806
and keeping the kids fed and all that.
1074
00:37:34,808 --> 00:37:36,474
It'll be wonderful.
1075
00:37:36,476 --> 00:37:40,478
Now, I was looking up
World of Warcraft a little bit,
1076
00:37:40,480 --> 00:37:43,614
and I learned that they have
a convention in Anaheim.
1077
00:37:43,616 --> 00:37:44,949
- Yes.
- Have you ever been?
1078
00:37:44,951 --> 00:37:46,284
Nope. BlizzCon.
1079
00:37:46,286 --> 00:37:47,785
I haven't been to any of them.
1080
00:37:47,787 --> 00:37:48,720
I've heard of them,
1081
00:37:48,722 --> 00:37:51,189
and my wife and I always said
1082
00:37:51,191 --> 00:37:53,791
it would be really fun
to go together, but...
1083
00:37:53,793 --> 00:37:58,162
Well, I would like
to send you and your wife
1084
00:37:58,164 --> 00:37:59,497
to BlizzCon.
1085
00:38:00,667 --> 00:38:02,266
We're gonna have so much fun.
1086
00:38:02,268 --> 00:38:04,002
It'll be so amazing to go.
1087
00:38:04,004 --> 00:38:05,303
Thank you.
1088
00:38:05,305 --> 00:38:08,940
Now, I know you've had
so many challenges financially.
1089
00:38:08,942 --> 00:38:12,643
So I want to do one final thing for you.
1090
00:38:14,380 --> 00:38:17,281
I'm going to give you $20,000.
1091
00:38:17,283 --> 00:38:18,483
Oh, wow.
1092
00:38:18,485 --> 00:38:22,353
That's so generous.
1093
00:38:22,355 --> 00:38:24,989
It's one of those things
that's not gonna just help me.
1094
00:38:24,991 --> 00:38:26,457
It's gonna help the kids.
1095
00:38:27,961 --> 00:38:29,260
Thank you.
1096
00:38:29,262 --> 00:38:30,895
When I was in school,
1097
00:38:30,897 --> 00:38:31,996
I couldn't have thought
1098
00:38:31,998 --> 00:38:33,664
that anything like this might happen.
1099
00:38:33,666 --> 00:38:35,266
Thank you so much.
1100
00:38:35,268 --> 00:38:37,935
Bullying is not a part of everyday life
1101
00:38:37,937 --> 00:38:39,203
when you get older.
1102
00:38:39,205 --> 00:38:41,372
As long as you do your job
and you're doing it well
1103
00:38:41,374 --> 00:38:43,207
and treating the people around you
1104
00:38:43,209 --> 00:38:44,542
with respect and decency,
1105
00:38:44,544 --> 00:38:47,879
then you're not gonna get picked on.
1106
00:38:47,881 --> 00:38:51,416
People give back to you
what you give out to them.
1107
00:38:51,418 --> 00:38:53,418
You're a very special person, Elizabeth.
1108
00:38:53,420 --> 00:38:54,519
Oh, thank you.
1109
00:38:54,521 --> 00:38:56,821
I felt so comfortable
working around you.
1110
00:38:56,823 --> 00:38:58,122
How you doing, Bobby?
1111
00:38:58,124 --> 00:39:00,091
I'm going as fast as I can, Elizabeth.
1112
00:39:00,093 --> 00:39:01,392
You're doing good.
1113
00:39:01,394 --> 00:39:03,127
Most important,
1114
00:39:03,129 --> 00:39:04,829
you were the traveler's best friend.
1115
00:39:04,831 --> 00:39:06,597
You know everybody.
1116
00:39:06,599 --> 00:39:08,900
I think people come
to our Alki Bakery to see you.
1117
00:39:08,902 --> 00:39:10,301
Oh, that's nice.
1118
00:39:10,303 --> 00:39:11,436
Oh, I hope so.
1119
00:39:11,438 --> 00:39:13,171
But we do have the best coffee.
1120
00:39:14,174 --> 00:39:17,208
So you told me you have medical issues.
1121
00:39:17,210 --> 00:39:21,079
I know having diabetes...
how helpless I felt.
1122
00:39:21,081 --> 00:39:23,948
Do you feel similar
with the carpal tunnel?
1123
00:39:23,950 --> 00:39:26,784
Yes, when I do some work
1124
00:39:26,786 --> 00:39:28,086
and I can't do it
1125
00:39:28,088 --> 00:39:30,421
because my hands are not flexible.
1126
00:39:30,423 --> 00:39:31,556
I want to help you.
1127
00:39:31,558 --> 00:39:33,257
Oh.
1128
00:39:33,259 --> 00:39:35,293
- You do?
- I do.
1129
00:39:35,295 --> 00:39:36,627
I want you to get the surgery.
1130
00:39:36,629 --> 00:39:38,162
I want you to get better.
1131
00:39:38,164 --> 00:39:40,164
I'm gonna pay for everything,
1132
00:39:40,166 --> 00:39:42,467
and I'm going to make sure
that you're paid full
1133
00:39:42,469 --> 00:39:44,135
while the time you take to recover.
1134
00:39:44,137 --> 00:39:46,304
Oh, that's nice.
1135
00:39:46,306 --> 00:39:47,305
Thank you so much.
1136
00:39:47,307 --> 00:39:49,373
You don't know how relieved I am.
1137
00:39:49,375 --> 00:39:51,342
And then I'm gonna go
call up the doc and say,
1138
00:39:51,344 --> 00:39:54,011
"guess what. Let's do it".
1139
00:39:58,017 --> 00:40:00,184
You take care of so many people...
1140
00:40:00,186 --> 00:40:04,355
your son, your daughter,
your grandchildren.
1141
00:40:04,357 --> 00:40:06,791
You work so hard for them.
1142
00:40:06,793 --> 00:40:08,860
I want to make it easier for you.
1143
00:40:08,862 --> 00:40:11,262
So, for the next year,
1144
00:40:11,264 --> 00:40:14,532
I am going to pay your rent in full.
1145
00:40:14,534 --> 00:40:17,001
That's $1,200 a month,
1146
00:40:17,003 --> 00:40:20,872
$15,000 approximately for the year.
1147
00:40:20,874 --> 00:40:22,540
Really?
1148
00:40:22,542 --> 00:40:24,342
Oh.
1149
00:40:24,344 --> 00:40:25,943
I don't want to cry, 'cause I'm...
1150
00:40:25,945 --> 00:40:27,845
I look ugly when I cry, but...
1151
00:40:27,847 --> 00:40:30,348
oh, thank you so much.
1152
00:40:30,350 --> 00:40:32,016
You're so generous.
1153
00:40:32,018 --> 00:40:35,186
You didn't have to do this,
'cause I like what I'm doing.
1154
00:40:35,188 --> 00:40:36,320
I really do.
1155
00:40:36,322 --> 00:40:39,190
Oh, thank you so much.
1156
00:40:39,192 --> 00:40:42,126
From my family and from me too,
1157
00:40:42,128 --> 00:40:43,561
thank you.
1158
00:40:43,563 --> 00:40:45,930
You've been here
ten years working for us,
1159
00:40:45,932 --> 00:40:47,298
since we've been here,
1160
00:40:47,300 --> 00:40:49,400
and I really appreciate
how much you do for us,
1161
00:40:49,402 --> 00:40:52,537
so there is one more thing
I want to do for you.
1162
00:40:52,539 --> 00:40:53,538
Okay.
1163
00:40:53,540 --> 00:40:56,874
I want to give you $20,000
1164
00:40:56,876 --> 00:40:59,777
so that you have retirement,
you have trips,
1165
00:40:59,779 --> 00:41:01,412
and you can relax a little more
1166
00:41:01,414 --> 00:41:03,848
since you're working so hard.
1167
00:41:03,850 --> 00:41:06,350
Oh, my God.
1168
00:41:08,086 --> 00:41:11,856
I don't even...
I've never seen that much money.
1169
00:41:11,858 --> 00:41:13,624
$20,000.
1170
00:41:13,626 --> 00:41:14,992
Oh, my God.
1171
00:41:14,994 --> 00:41:18,696
Thank you so much.
1172
00:41:18,698 --> 00:41:23,134
You are one beautiful man...
1173
00:41:23,136 --> 00:41:24,502
Not because you got a haircut,
1174
00:41:24,504 --> 00:41:25,503
but because you are.
1175
00:41:27,907 --> 00:41:29,073
You like this cut better?
1176
00:41:29,075 --> 00:41:30,575
I like this better. And you know what?
1177
00:41:30,577 --> 00:41:32,677
I haven't been hugged
by a man in a long time.
1178
00:41:32,679 --> 00:41:33,945
Well, come here. Hug me.
1179
00:41:33,947 --> 00:41:36,280
Oh, thank you.
1180
00:41:36,282 --> 00:41:37,782
$20,000?
1181
00:41:37,784 --> 00:41:38,749
Oh, my God.
1182
00:41:38,751 --> 00:41:40,751
I can't begin to tell you
1183
00:41:40,753 --> 00:41:44,088
how happy I am
and how happy he made me today.
1184
00:41:44,090 --> 00:41:45,656
Don't tell Joe I said this,
1185
00:41:45,658 --> 00:41:47,158
but you know what?
1186
00:41:47,160 --> 00:41:48,492
He's so good-looking too.
1187
00:41:48,494 --> 00:41:49,660
Oh, my God,
1188
00:41:49,662 --> 00:41:52,129
I didn't think he was that good-looking.
1189
00:42:17,095 --> 00:42:27,095
Sync and corrections by atrn97g
for www.MY-SUBS.com
85026
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