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The Web transforms us.
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We become data...
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code...
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uploading our very selves...
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to a place we call the cloud.
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But this cloud is grounded
in hardware, a chaos of code.
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But with the right tools,
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you can find the signal
in the noise.
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I wish I could say
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that I was spending my time
not being paranoid.
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I was recruited to work
for a company
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which I am not allowed to mention.
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I research and I develop
various products.
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I do the programming,
the design work,
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the hardware design.
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I do it all.
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I have five laptops,
two desktops, an Xbox,
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a television, one server,
a cellphone,
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and not a single one of them
is connected to the Internet.
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So, this one is coming
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from an outside source.
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It's coming from a Gmail address
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going to the student.
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So there's something
definitely going on
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between the two of them.
- Okay
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The Internet can be a dark,
nasty place.
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It is a reflection
of how the world would be
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if there were no laws,
no rules, no courtesy.
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We're actually gonna go ahead
and call the police on this one
30
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so that they can intervene
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because this is
such a serious issue.
32
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I am afraid for how easy it is
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to see the wrong thing
on the Internet,
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and I didn't want any more of it.
35
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But it's not like we can
backpedal now and be like,
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"Okay, just kidding --
no Internet."
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On the other sideof our screens
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there's a vast new frontier --
uncontained, uncontainable.
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In here, images are incendiary,
40
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words are weapons,
and code is currency.
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Protectors, predators...
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victims, vigilantes...
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white hats, black hats.
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Who is who?
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Who is in control?
46
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I always wantedto live in New Orleans.
47
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I find there's something that's
very comforting about it.
48
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I think that all I have wanted
for a long time is to be happy.
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This is Lila.
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One of the largest search
engines in the world hired her
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to be one of their
content moderators.
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I didn't know
that content moderation
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was a job that existed,
54
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and I don't think that
most people do, actually.
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Content moderatorsdo exactly what it sounds like.
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They monitor content on search
engines and social media.
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In Lila's case, sometimes
she reviewed search results
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to make sure they were accurate.
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A picture wouldcome up in front of you,
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and the first thing
you have to do is
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make sure that it's the same thing
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as the word on the screen.
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So if it says "kittens,"
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then that picture has to be
of more than one baby cat
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because that's what the search
is asking for.
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For Lila,that was the easy part.
67
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The harder part was working on
a tool called SafeSearch.
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SafeSearch means that when you
are using the Internet --
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and it varies
by search engine --
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it'll filter out
some of the content
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that you don't want to see.
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So with SafeSearch on,
you don't get anything racy.
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If you put the word "dick" in,
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you get a lot of whales
and a Dick Van Dyke
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and a can of spotted dick --
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although, that's kind of weird
in and of itself.
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So, if we go back
and take it away,
78
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then you get what you probably
expect to get.
79
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And it's just gonna get worse
from there.
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Much worse.
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And only a human can tell
the difference
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between the good, the bad,
and the ugly.
83
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The problem is computers can't
exactly "see" an image.
84
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They can only see the layers
of information behind it,
85
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called "metadata."
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Metadata makes it possible
for computers
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to find, classify,
and index images,
88
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but we still need humans
to teach computers
89
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the difference between things
like melons and "melons."
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Here's where SafeSearch comes in.
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If an image is offensive,
it's up to the moderators
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to add a code word
to the metadata like "harmful"
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to omit it
from future search results.
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The worst part --
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for Lila and her coworkers
to code the harmful images,
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first, they have to view them...
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thousands every day.
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I did sign something that said,
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"You will be exposed
to graphic images."
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There's a big difference
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between someone saying
something like that to you
102
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and then the reality of it being
8 to Áhours a day of just...
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terrible, horrific stuff.
104
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You didn't know if you were
gonna see, like, cute kittens
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or crime-scene photos
or whatever else.
106
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I actually have diagnosed anxiety.
107
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I don't sleep very well.
108
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My contract was for a year,
and I made it six months.
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It definitely took a toll.
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1.8 billion images are uploaded
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and shared daily on the Internet,
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more than all the images created
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in the first
10,000 years of human history.
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To keep the Internet clean,
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the estimated 100,000
moderators working worldwide
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would have to evaluate
18,000 images every day --
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a dirty, difficult job
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that's left a high number
of moderators with PTSD.
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So, mentally,
the Internet can wreck you.
120
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It can also hit you where it hurts
121
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by holding you
at virtual gunpoint.
122
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Be careful.
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The feds will be all over you
when it comes to me.
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I'm wanted for multiple
large-scale attacks.
125
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This is my work.
126
00:07:23,969 --> 00:07:29,058
I have some private tools me
and a few friends coded.
127
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I'm going to use a server and
spoof about 2 million e-mails.
128
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It's very dangerous.
129
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You want to see a demo?
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These aretext-to-voice messages
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from DetoxRansome, a black-hat
hacker, one of the bad guys.
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Detox has set up shop
on the Dark Web,
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where I.P. addresses are nearly
impossible to trace,
134
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on a forum called --
what else? -- Crime Network.
135
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Hackers like him are getting rich
136
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off people like you and me.
137
00:08:00,969 --> 00:08:02,098
Imagine, if you will,
138
00:08:02,099 --> 00:08:04,068
that you're sitting
at your desktop or your laptop
139
00:08:04,069 --> 00:08:06,128
and you open your laptop
or your desktop up
140
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and you begin going about
your daily routine
141
00:08:08,139 --> 00:08:10,038
with your computer.
142
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You start opening your e-mail,
143
00:08:12,029 --> 00:08:14,969
and you maybe encounter an
e-mail that has an attachment.
144
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You decide to click
on the attachment,
145
00:08:19,109 --> 00:08:22,098
and you wait
for something to occur.
146
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William Gragidois a security expert,
147
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one of the good guys,
148
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also known as
a white-hat hacker.
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Shortly thereafter,
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you'll be exposed
to a screen of sorts
151
00:08:34,019 --> 00:08:37,058
that asserts to you that your
machine has been compromised
152
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and your data, your files,
your precious files
153
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and those things that you hold
dear and important,
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have been encrypted and are now
being held for ransom.
155
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Your computerhas just been infected
156
00:08:50,169 --> 00:08:53,038
with a nasty virus
called ransomware,
157
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a malicious code
that encrypts your files
158
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and withholds the key
until you pay for it.
159
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It's an effective racket,
160
00:09:00,109 --> 00:09:03,109
earning some cybercriminals
up to 80 grand a month.
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You'll see instructions
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on how to turn around the ransom,
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instructions on how to navigate
to specific websites
164
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that are used for the exchange
of cryptocurrency,
165
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or currency that can't be traced.
166
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With the clock ticking,
167
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you've now got less than 48 hours
168
00:09:19,059 --> 00:09:23,168
to turn $500 into an Internet
currency called bitcoin.
169
00:09:23,169 --> 00:09:27,158
You have to find an ATM
that turns cash into crypto.
170
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And if payment isn't received
in time,
171
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the ransom will double
or your files destroyed.
172
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You elect to pay the ransom,
173
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you go through the process of
sending the bitcoin currency
174
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to the cybercriminal,
175
00:09:39,179 --> 00:09:42,068
and then you wait
to receive the CryptoKeys
176
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that will allow you
to reclaim your data.
177
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Now, whether or not
you always gain
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00:09:46,999 --> 00:09:49,038
those files and data back
is questionable.
179
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You know, there's no guarantee.
180
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Last year,cybercriminals like Detox
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caused more than $400 billion
in damage,
182
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and they're nearly impossible
to catch.
183
00:10:00,029 --> 00:10:04,158
Online, they know how
to make themselves invisible.
184
00:10:04,159 --> 00:10:08,158
In public, they look like
everyone else...
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like this man.
186
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He knows how to get inside
any system.
187
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He knows the vulnerabilities.
188
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For him, the Internet
is a vast playground.
189
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And he has all the right toys.
190
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That's -- That's an evil beast
right there.
191
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This tool here allows me to do
192
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some of the more advanced attacks,
193
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man-in-the-middle attacks,
evil access points.
194
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So if you're talking to your bank
195
00:10:39,979 --> 00:10:41,968
through, say, Starbucks' Wi-Fi,
196
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you could actually be talking
through one of these devices,
197
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and I'm essentially stealing
the password from it.
198
00:10:47,129 --> 00:10:51,158
This allows me to access
wireless networks,
199
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protected or otherwise.
200
00:10:52,999 --> 00:10:56,118
This tool right here
costs 20 bucks.
201
00:10:56,119 --> 00:10:59,138
This little tool
here cost me 100 bucks.
202
00:10:59,139 --> 00:11:03,968
I would say, with an investment
of about $1,000,
203
00:11:03,969 --> 00:11:06,048
you could probably have access
204
00:11:06,049 --> 00:11:09,178
to 9/10
of the world's infrastructure.
205
00:11:09,179 --> 00:11:13,168
And you just need
the intelligence to use it.
206
00:11:13,169 --> 00:11:17,138
Higinio Ochoais a hacker who got caught.
207
00:11:17,139 --> 00:11:20,158
Already, he's done 18 months
in prison.
208
00:11:20,159 --> 00:11:22,168
Higinio wasn't after money.
209
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He had a different target in mind.
210
00:11:25,029 --> 00:11:26,128
Some people write music,
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some people drag race,
some people do drugs.
212
00:11:31,179 --> 00:11:34,078
I started a Twitter account
213
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and actively went after
the government.
214
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Now he's in a virtual prison --
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00:11:41,999 --> 00:11:47,128
a new type of punishment
for a new type of criminal.
216
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I need some copper wire.
217
00:11:49,149 --> 00:11:51,958
Though Higiniois a computer programmer,
218
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he's forbidden by the government
219
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from using the Internet.
220
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Anything he wants
to do online --
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00:11:56,949 --> 00:12:00,138
shop, pay bills, download
movies for his son, Brody --
222
00:12:00,139 --> 00:12:02,038
has to be done by his wife Kylie.
223
00:12:02,039 --> 00:12:04,128
18 gauge.
224
00:12:04,129 --> 00:12:06,088
His computers talk to each other,
225
00:12:06,089 --> 00:12:07,988
but not the outside world.
226
00:12:07,989 --> 00:12:12,108
To send code to his employer,
he has to print and mail it.
227
00:12:12,109 --> 00:12:14,958
My research,of course, is stunted.
228
00:12:14,959 --> 00:12:18,078
I can't upgrade my machines
to the latest software.
229
00:12:18,079 --> 00:12:21,018
I can't use Uber,
you know?
230
00:12:21,019 --> 00:12:24,088
I broke a law,
and I can accept that.
231
00:12:24,089 --> 00:12:27,068
But the Internet-usage
limitations
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00:12:27,069 --> 00:12:31,128
being placed on criminals
is a farce.
233
00:12:31,129 --> 00:12:34,008
On this new digital frontier,
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00:12:34,009 --> 00:12:39,958
law and order doesn't yet exist.
235
00:12:39,959 --> 00:12:42,108
But there are those
circling the wagons
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in an effort to protect
the most vulnerable.
237
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You know, it is very unusual,
238
00:12:50,059 --> 00:12:52,128
coming from a small-town
background.
239
00:12:52,129 --> 00:12:56,088
You know, we're kind of in the
middle of the United States,
240
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in the middle of the heartland.
241
00:12:58,089 --> 00:12:59,978
We're a farming community,
242
00:12:59,979 --> 00:13:05,988
and then we have this window
on a very weird world,
243
00:13:05,989 --> 00:13:07,958
coming in and seeing these things
244
00:13:07,959 --> 00:13:11,168
that you never would have
even dreamed existed,
245
00:13:11,169 --> 00:13:14,048
and then think,
"Oh, okay, so, today,
246
00:13:14,049 --> 00:13:15,178
we're gonna talk
about tentacle porn.
247
00:13:15,179 --> 00:13:18,968
All right. Let's get to it."
248
00:13:18,969 --> 00:13:21,168
Kathy is alsoa content moderator,
249
00:13:21,169 --> 00:13:25,008
but she works for Gaggle, an
educational technology company
250
00:13:25,009 --> 00:13:26,968
that moderates students'
Internet use
251
00:13:26,969 --> 00:13:28,968
in schools nationwide.
252
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She sees herself as a
superhero, protecting the kids.
253
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My superhero costume,
254
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I think it would probably
have porn.
255
00:13:35,169 --> 00:13:36,178
It'd probably have, like,
256
00:13:36,179 --> 00:13:38,048
a penis with a big line
through it.
257
00:13:38,049 --> 00:13:41,088
I don't know.
258
00:13:41,089 --> 00:13:43,048
Actually, Kathy is more like
259
00:13:43,049 --> 00:13:45,078
a digital hall monitor.
260
00:13:45,079 --> 00:13:47,168
Gaggle moderators sensor
a lot of porn,
261
00:13:47,169 --> 00:13:50,128
but they're also on the lookout
for curse words,
262
00:13:50,129 --> 00:13:52,968
hate speech, violence,
self-harm,
263
00:13:52,969 --> 00:13:54,118
and potential predators.
264
00:13:54,119 --> 00:13:57,998
Gaggle is providing
a moderated world
265
00:13:57,999 --> 00:14:00,128
where people behave decently,
266
00:14:00,129 --> 00:14:02,118
whereas the rest of the Internet
267
00:14:02,119 --> 00:14:06,988
is just kind of wild and no laws.
268
00:14:06,989 --> 00:14:08,968
Ha ha, that's great.
269
00:14:08,969 --> 00:14:10,018
Hi.
270
00:14:10,019 --> 00:14:11,028
Hi. How are you?
271
00:14:11,029 --> 00:14:11,999
Good. How are you?
272
00:14:11,999 --> 00:14:12,959
Good.
273
00:14:12,960 --> 00:14:14,018
I can't remember my password.
274
00:14:15,059 --> 00:14:17,178
This is Kathy's protégé, Giana,
275
00:14:17,179 --> 00:14:19,008
a 21-year-old student
276
00:14:19,009 --> 00:14:21,128
studying psychology and sociology.
277
00:14:21,129 --> 00:14:24,958
She's new here and still
in the early days of training.
278
00:14:24,959 --> 00:14:26,958
All right,
we're just gonna go through
279
00:14:26,959 --> 00:14:28,948
some stuff we typically see,
280
00:14:28,949 --> 00:14:32,958
and we will just kind of
review it as we go.
281
00:14:32,959 --> 00:14:34,058
Okay.
282
00:14:34,059 --> 00:14:37,968
As moderators, Gaggle employees
have access to the e-mails,
283
00:14:37,969 --> 00:14:40,018
SMS texts, I.M.s, blogs,
284
00:14:40,019 --> 00:14:43,078
and digital files of students
who use the Gaggle platform.
285
00:14:43,079 --> 00:14:46,118
Okay, so, what we have here
is an e-mail.
286
00:14:46,119 --> 00:14:49,018
So that tells you what
that one is right here,
287
00:14:49,019 --> 00:14:50,048
right off the bat.
288
00:14:53,019 --> 00:14:55,148
Okay, so, there are
a couple things
289
00:14:55,149 --> 00:14:56,988
about this that we want
to look at.
290
00:14:56,989 --> 00:15:00,168
I did not know muchabout the company at all.
291
00:15:00,169 --> 00:15:02,058
When I first came in,
292
00:15:02,059 --> 00:15:04,978
there was just a lot
of "beware of this,
293
00:15:04,979 --> 00:15:07,998
and we see a lot
of maybe pornography."
294
00:15:07,999 --> 00:15:09,948
And so, at first,
you are taken aback.
295
00:15:09,949 --> 00:15:12,998
So, that's looking at a penis
for a really long time.
296
00:15:14,009 --> 00:15:15,009
We're gonna go ahead --
297
00:15:15,010 --> 00:15:16,068
You do that often.
298
00:15:17,070 --> 00:15:20,058
We're gonna mark that as
nudity/sexual content,
299
00:15:20,059 --> 00:15:23,078
and we're gonna go ahead
and warn on it.
300
00:15:23,079 --> 00:15:26,048
Their job isto remove offensive content,
301
00:15:26,049 --> 00:15:28,088
warn the students
when they've crossed a line,
302
00:15:28,089 --> 00:15:29,948
and, when necessary,
303
00:15:29,949 --> 00:15:32,078
alert the authorities
to potential dangers.
304
00:15:33,040 --> 00:15:36,988
So...
what is that body part?
305
00:15:36,989 --> 00:15:39,068
Unhealthy.
306
00:15:41,039 --> 00:15:43,988
It's an ear,
and I think it's an STD.
307
00:15:43,989 --> 00:15:45,978
I think it's herpes.
And we see a lot of these.
308
00:15:46,950 --> 00:15:49,088
I don't know how that got there.
309
00:15:49,089 --> 00:15:52,018
I don't want to know.
310
00:15:52,019 --> 00:15:53,148
It is disconcerting
311
00:15:53,149 --> 00:15:55,968
the first couple of times
you see websites --
312
00:15:55,969 --> 00:15:57,168
Only the first couple of times?
313
00:15:57,169 --> 00:15:59,118
This is maybe the age
314
00:15:59,119 --> 00:16:01,138
where kids are starting
to think about dating.
315
00:16:01,139 --> 00:16:06,008
And, you know, 30 years ago,
316
00:16:06,009 --> 00:16:07,968
if you were starting
to think about dating,
317
00:16:07,969 --> 00:16:09,178
maybe you'd pull the girl's hair.
318
00:16:09,179 --> 00:16:12,178
Now you're gonna send her
a picture of your penis
319
00:16:12,179 --> 00:16:14,978
because -- I don't know why.
320
00:16:14,979 --> 00:16:18,048
I don't know
in what situation --
321
00:16:18,049 --> 00:16:19,978
that's just not gonna end well.
322
00:16:22,029 --> 00:16:23,108
Okay.
323
00:16:23,109 --> 00:16:27,088
So, if you want to read some
of these out loud...
324
00:16:27,089 --> 00:16:29,168
"I could teach you
how to send a hot pic.
325
00:16:29,169 --> 00:16:32,968
You could be naked
and touch yourself."
326
00:16:32,969 --> 00:16:34,128
Okay.
327
00:16:34,129 --> 00:16:36,008
"Touch."
328
00:16:36,009 --> 00:16:39,168
Their system flagged it here,
"You could touch yourself,"
329
00:16:39,169 --> 00:16:42,048
but also here, "Keep in touch."
330
00:16:42,049 --> 00:16:44,178
This is another reason why
computers can't do this job.
331
00:16:44,179 --> 00:16:46,038
When it comes to language,
332
00:16:46,039 --> 00:16:50,048
computers don't yet understand
context and meaning.
333
00:16:50,049 --> 00:16:52,118
It takes a human
to catch the nuance,
334
00:16:52,119 --> 00:16:54,018
to spot the come-on,
335
00:16:54,019 --> 00:16:57,088
and to protect children
from assholes like this guy.
336
00:16:57,089 --> 00:16:59,008
Yeah, so, we're gonnawant to go ahead
337
00:16:59,009 --> 00:17:01,018
and kind of look at this whole
conversation a little bit.
338
00:17:01,019 --> 00:17:01,989
Okay.
339
00:17:01,990 --> 00:17:03,948
Okay.
340
00:17:03,949 --> 00:17:06,118
Okay, so, "Hi, Claire.
See what I did there?
341
00:17:06,119 --> 00:17:08,118
I know your name now."
342
00:17:08,119 --> 00:17:11,138
So he must not have known
her name before?
343
00:17:11,139 --> 00:17:15,008
And he's pulling it out
of her school e-mail address,
344
00:17:15,009 --> 00:17:18,098
which, yeah,
that's not a good sign.
345
00:17:18,099 --> 00:17:20,958
We've had several instances
346
00:17:20,959 --> 00:17:25,948
of what we assume to be
child predators
347
00:17:25,949 --> 00:17:28,078
who are preying on students,
348
00:17:28,079 --> 00:17:30,158
who are either trying
to coerce them
349
00:17:30,159 --> 00:17:33,108
into some sort of sexual activity
350
00:17:33,109 --> 00:17:36,118
or trying to coerce them
into sending images.
351
00:17:36,119 --> 00:17:39,978
Okay, so it looks like she sent
him a picture of something...
352
00:17:39,979 --> 00:17:41,048
in her bikini.
353
00:17:41,049 --> 00:17:43,168
"Could you send one tonight,
but without the bikini on?"
354
00:17:43,169 --> 00:17:45,988
And she's saying
that's kind of weird.
355
00:17:45,989 --> 00:17:47,988
And he's saying,
"No, lots of people do that.
356
00:17:47,989 --> 00:17:51,178
I can totally teach you
how to do that."
357
00:17:51,179 --> 00:17:53,028
You definitely see some things
358
00:17:53,029 --> 00:17:55,988
that make your brain turn
and your stomach turn.
359
00:17:55,989 --> 00:17:58,988
The content that we find,
it's just --
360
00:17:58,989 --> 00:18:02,138
it's really mind-blowing,
but it's out there.
361
00:18:02,139 --> 00:18:04,148
I mean, someone has to see it.
362
00:18:04,149 --> 00:18:06,108
Someone has to do something
about it.
363
00:18:06,109 --> 00:18:07,158
So we're gonna go ahead,
364
00:18:07,159 --> 00:18:09,078
and we're gonna call
the emergency contact
365
00:18:09,079 --> 00:18:10,999
so they can intervene
before tonight.
366
00:18:13,969 --> 00:18:15,998
You don't think of yourself
367
00:18:15,999 --> 00:18:20,018
as leaving your kids
in a room full of strangers
368
00:18:20,019 --> 00:18:21,958
and shutting the door
and walking away,
369
00:18:21,959 --> 00:18:23,118
but if you're not really watching
370
00:18:23,119 --> 00:18:25,098
what they're doing
on the Internet,
371
00:18:25,099 --> 00:18:27,148
kind of, that's what you're doing.
372
00:18:27,149 --> 00:18:30,068
It can get very dangerous
very quickly.
373
00:18:30,069 --> 00:18:32,118
You're all gonna take a bite
and make sure it tastes okay.
374
00:18:32,119 --> 00:18:34,958
I thought we're not supposed
to eat raw eggs?
375
00:18:34,959 --> 00:18:37,058
Well, a little bite
won't hurt you.
376
00:18:37,059 --> 00:18:38,068
Ew!
377
00:18:38,069 --> 00:18:39,168
Okay, yep, get that cleaned up.
378
00:18:39,169 --> 00:18:43,068
You know, self-policing
is really the only way to go.
379
00:18:43,069 --> 00:18:45,038
My kids do not have a smartphone.
380
00:18:45,039 --> 00:18:47,968
They have an old-style
flip phone.
381
00:18:47,969 --> 00:18:50,008
I'm not ready for them
to have stuff
382
00:18:50,009 --> 00:18:52,008
that they can keep
completely private yet.
383
00:18:52,009 --> 00:18:54,008
It's kind of a tightrope to walk
384
00:18:54,009 --> 00:18:56,098
to how do I give them
enough freedom
385
00:18:56,099 --> 00:18:58,128
so that they know how to use it
386
00:18:58,129 --> 00:19:00,018
while, at the same time,
387
00:19:00,019 --> 00:19:02,099
make sure that they're using it
responsibly.
388
00:19:04,969 --> 00:19:06,048
When it comes to the Internet,
389
00:19:06,049 --> 00:19:10,968
who decides what's
responsible behavior?
390
00:19:10,969 --> 00:19:14,008
Some users are taking control.
391
00:19:14,009 --> 00:19:18,138
I started off simply exploring.
392
00:19:18,139 --> 00:19:21,008
I learned about secret chat rooms,
393
00:19:21,009 --> 00:19:23,998
and the first groups
that I ran into
394
00:19:23,999 --> 00:19:28,008
were hacktivist,
and they had causes.
395
00:19:28,009 --> 00:19:30,018
These guys taught me that
if you're gonna hack,
396
00:19:30,019 --> 00:19:32,138
you're gonna hack for information,
397
00:19:32,139 --> 00:19:34,048
for knowledge for yourself,
398
00:19:34,049 --> 00:19:36,088
and you're gonna hack
for the good of other people.
399
00:19:36,089 --> 00:19:39,178
In 2011,Higinio found his own cause,
400
00:19:39,179 --> 00:19:42,048
a 21st century protest fueled
401
00:19:42,049 --> 00:19:47,948
by social media and online
videos -- the Occupy movement.
402
00:19:47,949 --> 00:19:49,978
At this time,I was actively participating
403
00:19:49,979 --> 00:19:50,681
in the marches.
404
00:19:50,682 --> 00:19:53,038
I was on the streets.
405
00:19:53,039 --> 00:19:55,058
A lot of cops were being
brought in
406
00:19:55,059 --> 00:19:56,138
from different districts
407
00:19:56,139 --> 00:19:57,139
and covering their badge numbers.
408
00:20:00,149 --> 00:20:03,978
And so if a officer
from a faraway district
409
00:20:03,979 --> 00:20:06,038
comes into a camp and wants
to assault somebody...
410
00:20:09,949 --> 00:20:11,048
...then there was no way for us
411
00:20:11,049 --> 00:20:13,158
to find out who this person was.
412
00:20:13,159 --> 00:20:15,058
That's when Higinio decided
413
00:20:15,059 --> 00:20:16,988
to join forces with Anonymous,
414
00:20:16,989 --> 00:20:19,118
a group of hacktivists
and activists.
415
00:20:19,119 --> 00:20:22,138
He began hacking
under the code name w0rmer.
416
00:20:22,139 --> 00:20:25,948
Wormer is an old wordfor hacker.
417
00:20:25,949 --> 00:20:27,078
It's a slang term, you know?
418
00:20:27,079 --> 00:20:29,068
They would say, "There's
a wormer in our system."
419
00:20:29,069 --> 00:20:31,098
Higinio createda Twitter account
420
00:20:31,099 --> 00:20:32,948
for his new persona
421
00:20:32,949 --> 00:20:35,128
and set to work
on Operation PigRoast.
422
00:20:35,129 --> 00:20:37,988
We broke intomany police websites.
423
00:20:37,989 --> 00:20:40,018
Police unions were targets --
424
00:20:40,019 --> 00:20:43,108
anything that would have an
officer's personal information
425
00:20:43,109 --> 00:20:44,988
tied in with their badge.
426
00:20:44,989 --> 00:20:46,948
The confidential information
427
00:20:46,949 --> 00:20:48,058
was then made public.
428
00:20:48,059 --> 00:20:49,138
Under his alias,
429
00:20:49,139 --> 00:20:52,118
"Hig" reached hundreds
of thousands of followers,
430
00:20:52,119 --> 00:20:54,998
sending an average
of 35 tweets a day --
431
00:20:54,999 --> 00:20:58,088
tweets that not only contained
links to secure information,
432
00:20:58,089 --> 00:21:02,018
but revealed officers' names,
make and models of their cars,
433
00:21:02,019 --> 00:21:04,008
phone numbers, and home addresses.
434
00:21:04,009 --> 00:21:08,978
While I didn't wantanyone to be physically hurt,
435
00:21:08,979 --> 00:21:10,048
I did want them to be afraid
436
00:21:10,049 --> 00:21:12,019
that there was someone out there
watching them.
437
00:21:19,169 --> 00:21:23,998
I just felt that everybody
was on my side,
438
00:21:23,999 --> 00:21:26,019
everybody wanted me to do this.
439
00:21:28,049 --> 00:21:32,128
So I felt very comfortable
doing what I was doing.
440
00:21:32,129 --> 00:21:36,998
In February 2012,Higinio made a rookie mistake.
441
00:21:36,999 --> 00:21:38,948
Along with the hacked information,
442
00:21:38,949 --> 00:21:40,118
he posted this image,
443
00:21:40,119 --> 00:21:43,008
a kind of tag meant
to taunt the FBI
444
00:21:43,009 --> 00:21:46,048
and let them know
it was w0rmer who hacked them.
445
00:21:46,049 --> 00:21:50,128
But Hig forgot to remove
the metadata.
446
00:21:50,129 --> 00:21:54,048
Imbedded in the image
was a geolocator tag,
447
00:21:54,049 --> 00:21:56,088
a series of coordinates
that revealed
448
00:21:56,089 --> 00:22:01,048
the exact location
where the image was taken.
449
00:22:01,049 --> 00:22:04,978
Would I'd given himbikini shots if I had known
450
00:22:04,979 --> 00:22:07,108
he was hacking police databases
451
00:22:07,109 --> 00:22:10,958
and putting my bikini
shots on them?
452
00:22:10,959 --> 00:22:13,948
You know, I probably wouldn't
have done that.
453
00:22:13,949 --> 00:22:17,028
But I can't regret it
because it's given me
454
00:22:17,029 --> 00:22:19,128
everything I wanted in life now.
455
00:22:19,129 --> 00:22:21,098
Higinio met Kylieon the Internet,
456
00:22:21,099 --> 00:22:24,178
of course, in a chat room.
457
00:22:24,179 --> 00:22:28,958
We started dating about six days
after we first met online.
458
00:22:28,959 --> 00:22:31,988
You know, he was just so smooth.
459
00:22:31,989 --> 00:22:33,968
16 days after they met,
460
00:22:33,969 --> 00:22:35,168
Higinio proposed to Kylie --
461
00:22:35,169 --> 00:22:37,138
also over the Internet.
462
00:22:37,139 --> 00:22:39,128
She said yes.
463
00:22:39,129 --> 00:22:42,008
The plan was thathe was gonna come to Australia,
464
00:22:42,009 --> 00:22:43,108
see how our relationship went,
465
00:22:43,109 --> 00:22:47,118
got married, and stay over there
and go legit.
466
00:22:47,119 --> 00:22:49,148
Didn't happen that way.
467
00:22:49,149 --> 00:22:51,128
I released a photo that had
468
00:22:51,129 --> 00:22:56,048
the GPS coordinates
of Kylie's home address.
469
00:22:56,049 --> 00:23:00,028
Once they found her,
once they knew who she was,
470
00:23:00,029 --> 00:23:04,138
well, we were engaged, so just
like everybody else in America,
471
00:23:04,139 --> 00:23:08,988
we put that we were engaged
on Facebook.
472
00:23:08,989 --> 00:23:11,118
They found her in real life
on Facebook,
473
00:23:11,119 --> 00:23:16,118
and her real life fiancé is
yours truly, Higinio Ochoa.
474
00:23:16,119 --> 00:23:22,038
Thanks to that onephoto of Kylie, Hig was busted.
475
00:23:22,039 --> 00:23:26,018
Within a month, he was arrested.
476
00:23:26,019 --> 00:23:28,108
They treated me pretty much
477
00:23:28,109 --> 00:23:29,988
like a state terrorist.
478
00:23:29,989 --> 00:23:32,018
They didn't want
me to access any computers.
479
00:23:32,019 --> 00:23:33,138
They didn't want to take
the chance
480
00:23:33,139 --> 00:23:35,068
that I'd got access
to an Internet machine.
481
00:23:35,069 --> 00:23:37,118
On March 20, 2012,
482
00:23:37,119 --> 00:23:40,998
after only one month
and 1,500 tweets,
483
00:23:40,999 --> 00:23:43,088
w0rmer's Twitter account
went silent.
484
00:23:43,089 --> 00:23:47,118
Higinio was charged with
accessing protected computers
485
00:23:47,119 --> 00:23:49,118
without authorization.
486
00:23:49,119 --> 00:23:50,998
He pled guilty.
487
00:23:50,999 --> 00:23:52,098
For his crimes, he was sentenced
488
00:23:52,099 --> 00:23:57,098
to 27 months in prison
and 3 years probation.
489
00:23:57,099 --> 00:23:59,168
Six months
into his prison sentence,
490
00:23:59,169 --> 00:24:02,168
Kylie gave birth
to their son, Brody.
491
00:24:03,697 --> 00:24:04,149
Hey, baby.
492
00:24:06,089 --> 00:24:09,948
He was fine
until I walked in here.
493
00:24:09,949 --> 00:24:11,088
Oho, that's so fake.
494
00:24:11,089 --> 00:24:13,048
That is like the fakest cry
I've ever heard.
495
00:24:13,049 --> 00:24:15,038
Can I get some more fake cry?
496
00:24:15,039 --> 00:24:17,148
You awake?
You awake now? You awake now?
497
00:24:17,149 --> 00:24:18,490
Say,
"Daddy, leave me alone."
498
00:24:18,491 --> 00:24:19,129
You awake now?
499
00:24:19,130 --> 00:24:20,178
Look at your hair.
500
00:24:20,179 --> 00:24:22,128
It is messy.
501
00:24:22,129 --> 00:24:25,048
After a yearand a half in jail,
502
00:24:25,049 --> 00:24:26,168
Hig was released on the condition
503
00:24:26,169 --> 00:24:28,988
that he stay off
the Internet --
504
00:24:28,989 --> 00:24:30,128
a condition the government expects
505
00:24:30,129 --> 00:24:32,088
Higinio to self-enforce.
506
00:24:32,089 --> 00:24:34,028
Can I have family selfie?
507
00:24:36,069 --> 00:24:38,998
Yeah, I'm pretty scared
of your father in photos, too.
508
00:24:38,999 --> 00:24:40,088
One, two, three, cheese!
509
00:24:40,089 --> 00:24:42,038
Oh, my God.
Your mother looks like shit.
510
00:24:42,039 --> 00:24:48,968
I strongly believe
that the punishments and laws
511
00:24:48,969 --> 00:24:52,178
enacted for hacking are unjust.
512
00:24:52,179 --> 00:24:55,008
I don't think
the United States Government
513
00:24:55,009 --> 00:24:56,968
is ready for hackers.
514
00:24:56,969 --> 00:24:59,068
I don't think
the Department of Justice
515
00:24:59,069 --> 00:25:02,148
is ready to prosecute them
correctly.
516
00:25:02,149 --> 00:25:06,178
And the people who should be
in charge of making sure
517
00:25:06,179 --> 00:25:09,998
that these abuses aren't happening
518
00:25:09,999 --> 00:25:13,978
are being prosecuted and
put away for doing just that.
519
00:25:13,979 --> 00:25:17,068
But you can't stop us.
520
00:25:17,069 --> 00:25:21,098
You need to embrace
that hackers are a vital part
521
00:25:21,099 --> 00:25:23,098
of the ecosystem of the Internet
522
00:25:23,099 --> 00:25:26,119
and they're going to be there
forever.
523
00:25:32,049 --> 00:25:34,008
I think sometimes the Internet
524
00:25:34,009 --> 00:25:35,128
is almost like a body of water.
525
00:25:35,129 --> 00:25:39,008
You want it be like
a swimming pool for your kids.
526
00:25:39,009 --> 00:25:41,098
You want them to be
able to see the bottom
527
00:25:41,099 --> 00:25:44,008
and have lifeguards and be safe.
528
00:25:44,009 --> 00:25:47,068
But at the same time, maybe you
want it to be an ocean for you.
529
00:25:47,069 --> 00:25:49,018
You want to see
the creepy-crawly things
530
00:25:49,019 --> 00:25:50,019
on the bottom of the ocean,
531
00:25:50,020 --> 00:25:51,988
and you want to see the sharks
532
00:25:51,989 --> 00:25:55,168
and swim with the sharks.
533
00:25:55,169 --> 00:26:00,018
And so it's hard to reconcile
those two things.
534
00:26:00,019 --> 00:26:02,148
With 3 billionusers on the Internet
535
00:26:02,149 --> 00:26:05,118
and nearly 5 billion
connected devices,
536
00:26:05,119 --> 00:26:11,048
this frontier is growing faster
than our ability to control it.
537
00:26:11,049 --> 00:26:13,948
I can't imagine what my life
would have been like
538
00:26:13,949 --> 00:26:16,028
if I grew up the way
that my nieces and nephew
539
00:26:16,029 --> 00:26:17,108
are going to grow up,
540
00:26:17,109 --> 00:26:20,988
with access to information
by clicking a button,
541
00:26:20,989 --> 00:26:24,118
with rumors that can go via
text message like that.
542
00:26:25,080 --> 00:26:27,098
I'm terrified for them.
543
00:26:27,099 --> 00:26:28,148
Definitely thinking about
544
00:26:28,149 --> 00:26:32,158
the next five years scares me.
545
00:26:32,159 --> 00:26:35,078
Don't be too trusting.
546
00:26:35,079 --> 00:26:39,998
The world is in such
a sad state of security.
547
00:26:39,999 --> 00:26:42,078
I don't thinkthat most people understand
548
00:26:42,079 --> 00:26:43,978
how at risk they are
in today's world.
549
00:26:43,979 --> 00:26:46,078
Because whether we're aware of
it or not aware of it,
550
00:26:46,079 --> 00:26:48,168
we tend to emit more data
about ourselves
551
00:26:48,169 --> 00:26:51,118
that we wouldn't necessarily
want emitted to the free world.
552
00:26:51,119 --> 00:26:54,059
And data is control.
553
00:26:56,959 --> 00:26:59,118
Hackers and predators
are out there,
554
00:26:59,119 --> 00:27:03,058
and the lines of defense
are as thin as your screen.
555
00:27:03,059 --> 00:27:06,158
Digital moderators
can't hold back the flood.
556
00:27:06,159 --> 00:27:09,148
The government can't stop
the infiltrators.
557
00:27:09,149 --> 00:27:11,988
And when it comes to threats
like ransomware,
558
00:27:11,989 --> 00:27:17,038
Detox says the only thing you
can do is become like him.
559
00:27:17,039 --> 00:27:19,148
I'm a digital ghost --
560
00:27:19,149 --> 00:27:26,158
no e-mail, no credit cards,
no bank accounts.
561
00:27:26,159 --> 00:27:32,148
If I don't get caught by next
year, I aim to be rich.
562
00:27:32,149 --> 00:27:36,049
No one has caught me yet.
46070
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