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NARRATOR:
Tonight on "Mystery Diners"...
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I don't want anybody to know
I've called Mystery Diners.
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00:00:05,673 --> 00:00:06,805
Charles, they're big jugs.
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00:00:06,807 --> 00:00:08,140
Those are growlers.
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00:00:08,142 --> 00:00:10,943
It's against the law for me
to fill those and sell them.
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00:00:10,945 --> 00:00:12,711
Patrick, grab
a magnetic tracking device
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00:00:12,713 --> 00:00:14,513
and put it in the wheel well
of that van.
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She just threw that order
into the trash can.
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00:00:16,584 --> 00:00:18,617
I need to put a stop
to this now.
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00:00:20,554 --> 00:00:22,721
My name is Charles Stiles.
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00:00:22,723 --> 00:00:25,424
For over 20 years, I've helped
thousands of restaurants
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00:00:25,426 --> 00:00:27,092
eliminate their problems.
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That's a frickin' thief.
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Put it down.
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You're fired.
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But people are becoming savvy.
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Mystery diner?
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MAN:
No. We're good.
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So we're going
deeper undercover...
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WOMAN:
The bride and groom!
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...using
private investigators...
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I tagged
a few of your barrels.
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...and unleashing
new technology.
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Release the drone.
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This is "Mystery Diners"...
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Surprise.
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...like you've never seen
before.
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MAN: How long have you
been stealing from me?!
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MAN #2:
Do you want to go to jail?
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Charles.
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Yes, Charles Stiles,
Mystery Diners.
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Pleasure to meet you.
-Pleasure to meet you.
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First of all,
I want to thank you
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for meeting me
outside the restaurant.
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It's a real sensitive issue,
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and I don't want anybody to know
I've called Mystery Diners.
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You know, I understand that --
meet outside the restaurant.
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Obviously, you don't want
your staff to get suspicious,
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so, you know,
but at the same time,
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that means I don't actually
get to see your restaurant,
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so tell me about it.
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My name is Rick Bennett,
and I own
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the Weiland Brewery Restaurant
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out here in Long Beach,
California.
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The original Weiland Brewery
opened in 1898 and operated
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up until the dark days
of Prohibition.
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It was closed all the way
until 1999
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when I reopened it
in downtown Los Angeles
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as the Weiland Brewery
Restaurant.
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And recently,
I relocated the restaurant
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out here to Long Beach,
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where we've only been open
for a few months.
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We have 24 beers on draft,
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but by far our best sellers
are the Weiland craft beers.
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We have the Honey Blonde Lager,
Amber Ale, India Pale Ale,
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and Hefeweizen.
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We also have great food.
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One of my favorites
are the seared scallops.
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The scallops are seared
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and served on a bed
of Champagne Parmesan risotto.
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It's excellent.
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00:02:02,690 --> 00:02:04,723
We also have a great
Weiland Burger.
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It's a blend of three meats --
chuck, rib eye, and short rib.
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You can choose
from over 20 toppings.
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I like it with green olives,
the blue cheese, and bacon.
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And it's delicious.
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When we spoke on the phone,
you said
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that you were having
a discrepancy
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in your beer inventory.
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Can you elaborate more
specifically on what you mean?
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Yeah. I'm ordering
more and more inventory,
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but it's not matching
my sales.
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So, is it specific beer
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or is it across the board
with all your draft beers?
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No, that's only
the Weiland craft beers --
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the Honey Blonde,
Amber Ale,
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Pale Ale, and Hefeweizen.
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Well, that's an odd issue.
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So, do you actually
brew on premises?
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We don't brew on premise.
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We contract brew with one of
the best brewers in the country,
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and they're out of Colorado.
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So, I mean,
any kind of idea
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of how much per month
you're losing?
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About a barrel
and a half a week.
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So, this translates
into six barrels a month.
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Those barrels
would represent
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thousands of dollars
in sales.
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00:02:52,239 --> 00:02:53,805
Well, I mean,
that's a significant loss.
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I mean, we're not talking
just a little bit of beer.
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I've been in the restaurant
business over 20 years,
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and I know when I'm ordering
more beer in
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and sales aren't going up,
there's a big problem.
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Someone's stealing from me.
I just don't know who.
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00:03:05,619 --> 00:03:08,053
So, I mean,
do you have any suspects?
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00:03:08,055 --> 00:03:09,955
I have two people
I want to look at.
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One is my manager, Mike.
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He's been with me
for years and years.
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He's more than an employee.
He's a friend.
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And the lead bartender,
Kyle.
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He handles the beer
from the time it comes in
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until it's sold
to the customer.
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So he should have some idea
what's going on.
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Well, Rick, we're definitely
gonna take a look
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at your manager, Mike,
and your bartender Kyle.
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But we'll also take a look at
everybody else on your staff,
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because at the end of the day,
your beer's going somewhere.
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You've got a problem.
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You've got to get
to the bottom of it.
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Exactly what I want.
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00:03:32,780 --> 00:03:34,713
So, in addition to placing
hidden cameras and microphones
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throughout
your entire restaurant,
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we'll set up
the sting on a day
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when most of your deliveries
occur.
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We're also gonna select
the very best Mystery Diners
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for this specific mission.
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00:03:42,389 --> 00:03:43,655
One of the other things
that I'll do
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is I'll bring in a private
investigator, and that way,
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00:03:45,459 --> 00:03:47,159
he can do a background
check on all your employees
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and make sure
there's no red flags
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that we should be
looking at there.
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00:03:49,730 --> 00:03:52,397
And I think it'd be a good idea
to have him also do a stakeout
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00:03:52,399 --> 00:03:54,199
at your restaurant
over a few nights.
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00:03:54,201 --> 00:03:56,368
That way, we can look for any
kind of suspicious activity
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00:03:56,370 --> 00:03:58,170
that might be taking place
after it's closed.
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00:03:58,172 --> 00:03:59,738
I can't thank you enough
for coming out.
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00:03:59,740 --> 00:04:01,106
This is
a very serious problem.
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00:04:01,108 --> 00:04:04,076
If these losses continue,
I'll have to lay off staff.
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00:04:04,078 --> 00:04:05,911
That'll impact
my customer experience,
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00:04:05,913 --> 00:04:07,546
and that's the last thing
I want.
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00:04:14,421 --> 00:04:16,321
Well, Rick, welcome
to your control room.
What do you think?
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00:04:16,323 --> 00:04:19,791
Wow, Charles.
This is great.
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00:04:19,793 --> 00:04:22,928
Well, as you can see,
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00:04:22,930 --> 00:04:24,830
we have cameras
throughout your restaurant.
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And we didn't miss
anything.
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We have your kitchen...
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00:04:28,235 --> 00:04:31,770
your dining area...
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00:04:31,772 --> 00:04:34,239
your beer cooler...
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00:04:34,241 --> 00:04:35,674
your outside parking lot --
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00:04:35,676 --> 00:04:38,410
basically, anyplace an employee
or customer can be,
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we got it covered.
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That's fantastic.
I want the answer,
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and I want to know
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who's taking the beer
from my restaurant.
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00:04:44,051 --> 00:04:45,651
Now why don't we turn
our attention
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00:04:45,653 --> 00:04:47,619
to inside your restaurant
and start the sting?
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00:04:47,621 --> 00:04:49,354
Well, Rick, that looks
like your manager, Mike,
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right there on the floor.
-Yes, that's Mike.
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He's been with me
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00:04:52,192 --> 00:04:54,459
for quite some time
at the other restaurant.
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00:04:54,461 --> 00:04:56,662
We transferred him over
to the new one.
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He's a trusted employee,
and I certainly hope
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00:04:59,033 --> 00:05:00,966
he's not the source
of the problem.
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00:05:00,968 --> 00:05:02,334
So, I'm looking
behind your bar.
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00:05:02,336 --> 00:05:04,002
It looks like your bartender
Kyle, is that correct?
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00:05:04,004 --> 00:05:05,070
Yes, that's Kyle.
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00:05:05,072 --> 00:05:06,972
Great personality,
good bartender,
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00:05:06,974 --> 00:05:08,407
and people seem to like him.
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Well, good.
So, he does a good job, then.
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He does do a good job.
Very nice job.
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What I'd like to do now
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is have my private investigator,
Patrick, come in
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00:05:14,615 --> 00:05:16,515
and share something that
you might find interesting.
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00:05:16,517 --> 00:05:19,351
Patrick, come on in
to the control room.
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00:05:19,353 --> 00:05:21,353
Hey, Patrick.
-Hey, Charles. How you doing?
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00:05:21,355 --> 00:05:23,088
CHARLES: Good, good, good.
This is Rick, the owner.
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Yep. Hi, Rick.
How you doing?
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Doing well.
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00:05:25,359 --> 00:05:26,558
Well, tell us what you got.
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00:05:26,560 --> 00:05:28,126
Well,
under Charles' direction,
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I conducted comprehensive
background checks
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00:05:30,464 --> 00:05:32,397
on every single one
of your employees,
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and good news is everyone
checked out pretty clean.
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00:05:36,637 --> 00:05:38,337
And as part
of my investigation,
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I also wanted to stake out
your restaurant
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during the late-night hours,
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and it was on night
number two that I captured
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some suspicious activity
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00:05:45,145 --> 00:05:47,012
that I think
you're gonna want to see.
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00:05:47,014 --> 00:05:49,247
Take a look over your shoulder
at the video.
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00:05:49,249 --> 00:05:51,750
So, during the course
of the surveillance,
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I noticed something
really strange.
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00:05:53,887 --> 00:05:57,889
Now, as you can see, Rick,
this video was shot
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00:05:57,891 --> 00:06:00,092
from behind your restaurant
in the alley.
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00:06:00,094 --> 00:06:01,993
This is
in the early morning hours,
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00:06:01,995 --> 00:06:03,762
after your
restaurant's closed.
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00:06:03,764 --> 00:06:06,832
Do you recognize the van
or the driver of this van?
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00:06:06,834 --> 00:06:08,967
I don't recognize
either of them.
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00:06:08,969 --> 00:06:12,404
Now, as you can see here,
this individual is the one
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00:06:12,406 --> 00:06:15,874
I observed taking crates
from inside your restaurant.
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00:06:15,876 --> 00:06:18,276
Now, do you recognize
that individual?
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00:06:18,278 --> 00:06:20,345
Yeah,
that's my bartender Kyle.
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00:06:20,347 --> 00:06:21,813
What the [bleep]
is he doing there?
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00:06:21,815 --> 00:06:23,648
Son of a [bleep]
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00:06:23,650 --> 00:06:24,950
I wasn't able
to ascertain
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00:06:24,952 --> 00:06:26,418
exactly what was
in the crates,
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but they loaded several of them
from your restaurant
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00:06:29,089 --> 00:06:30,455
into the back of that van.
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00:06:30,457 --> 00:06:32,691
There's no crates like that
in my restaurant
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00:06:32,693 --> 00:06:34,659
and absolutely no reason
my bartender
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00:06:34,661 --> 00:06:36,061
should be there after hours.
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00:06:36,063 --> 00:06:37,329
You know, the fact
that you're missing beer
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00:06:37,331 --> 00:06:39,264
and he's hauling things
out of your restaurant --
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00:06:39,266 --> 00:06:40,866
I'd have to say
he's directly involved.
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00:06:40,868 --> 00:06:42,434
You've got to be
[bleep] me.
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00:06:48,509 --> 00:06:50,509
RICK:
That's my bartender Kyle.
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00:06:50,511 --> 00:06:52,677
What the [bleep]
is he doing there?
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00:06:52,679 --> 00:06:53,979
And what's in those crates?
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00:06:53,981 --> 00:06:56,114
CHARLES: You know, the fact
that you're missing beer
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00:06:56,116 --> 00:06:58,150
and he's hauling things
out of your restaurant --
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00:06:58,152 --> 00:06:59,818
I'd have to say
he's directly involved.
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00:06:59,820 --> 00:07:01,520
You've got to be
[bleep] me.
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00:07:01,522 --> 00:07:03,455
I had no idea
this was happening.
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00:07:03,457 --> 00:07:04,723
Well, Patrick,
good job, as always.
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00:07:04,725 --> 00:07:06,491
Do me a favor and stick by close
in case I need you.
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00:07:06,493 --> 00:07:07,793
-Okay. Will do.
-All right. Thanks.
217
00:07:07,795 --> 00:07:09,327
Well, that was some
pretty incriminating video
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00:07:09,329 --> 00:07:10,362
that we had to watch.
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00:07:10,364 --> 00:07:12,130
This is exactly why I called
your company.
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00:07:12,132 --> 00:07:14,132
CHARLES: Now why don't we
turn our attention back
221
00:07:14,134 --> 00:07:14,966
to your restaurant.
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00:07:18,639 --> 00:07:20,872
So, tell me about the server
over here on the floor.
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00:07:20,874 --> 00:07:22,808
Uh, that's Gia.
Customers like her.
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00:07:22,810 --> 00:07:23,842
She's doing
a really great job.
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00:07:32,186 --> 00:07:33,385
Let me ask. Who is Sai?
226
00:07:33,387 --> 00:07:34,686
He's a great guy.
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00:07:34,688 --> 00:07:36,988
He's won our employee
incentive program every time
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00:07:36,990 --> 00:07:38,924
since we've opened
the restaurant.
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00:07:38,926 --> 00:07:40,892
So, tell me how the employee
incentive program works
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00:07:40,894 --> 00:07:42,127
here at your restaurant.
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00:07:42,129 --> 00:07:44,162
Well, it's the employee
with the highest sales
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00:07:44,164 --> 00:07:45,797
and the best customer
satisfaction.
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00:07:45,799 --> 00:07:47,866
So, what do the recipients
actually win?
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00:07:47,868 --> 00:07:49,668
Anything from trips
to Disneyland,
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00:07:49,670 --> 00:07:51,303
Laker tickets,
Dodger tickets.
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00:08:00,514 --> 00:08:02,314
It sounds to me
like Gia doesn't believe Mike
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00:08:02,316 --> 00:08:03,682
that she's actually
losing to Sai
238
00:08:03,684 --> 00:08:05,150
on this employee
incentive program.
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00:08:05,152 --> 00:08:07,219
I want to find out
why Gia doesn't believe Mike.
240
00:08:07,221 --> 00:08:08,954
And, as you know,
Mystery Diner Brianna
241
00:08:08,956 --> 00:08:10,622
started a few days ago
as a waitress,
242
00:08:10,624 --> 00:08:12,557
so I'm gonna have her go in
and do some digging.
243
00:08:12,559 --> 00:08:13,992
Yeah, let's have her
check it out.
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00:08:13,994 --> 00:08:15,427
Brianna, Gia's really upset
245
00:08:15,429 --> 00:08:17,529
about the employee
incentive program.
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00:08:17,531 --> 00:08:19,030
Why don't you go over and see
if you can find out why?
247
00:08:19,032 --> 00:08:21,333
BRIANNA: I've been undercover
for a few days,
248
00:08:21,335 --> 00:08:24,102
and from what I've seen, the
staff is extremely friendly
249
00:08:24,104 --> 00:08:25,971
and the customers
are always happy.
250
00:08:25,973 --> 00:08:27,205
But based on my experience,
251
00:08:27,207 --> 00:08:29,074
the brighter things are
on the surface,
252
00:08:29,076 --> 00:08:30,242
it usually means
253
00:08:30,244 --> 00:08:31,843
there's something ugly hiding
underneath.
254
00:08:31,845 --> 00:08:34,679
Hey, Gia? So, we have
an employee incentive program?
255
00:08:34,681 --> 00:08:35,780
How does that work?
256
00:08:44,124 --> 00:08:45,156
Is he a good waiter,
though?
257
00:08:55,235 --> 00:08:57,135
You know, I got to say,
that's a pretty serious
accusation.
258
00:08:57,137 --> 00:08:59,304
I don't believe Gia's correct,
and I'll tell you why.
259
00:08:59,306 --> 00:09:01,339
I run the sales reports
through the computer,
260
00:09:01,341 --> 00:09:02,974
and it would be
extremely difficult
261
00:09:02,976 --> 00:09:04,109
to falsify those reports.
262
00:09:06,013 --> 00:09:07,913
Okay, well, good luck.
263
00:09:07,915 --> 00:09:10,515
We just uncovered something
we weren't expecting to find.
264
00:09:10,517 --> 00:09:12,951
Gia feels very strongly
that Sai isn't a good waiter,
265
00:09:12,953 --> 00:09:14,753
and I wonder
if this could be related
266
00:09:14,755 --> 00:09:16,288
to your beer loss
in some way.
267
00:09:16,290 --> 00:09:17,789
That's a good question.
268
00:09:17,791 --> 00:09:19,758
So, let's use this opportunity
to test him.
269
00:09:19,760 --> 00:09:21,927
I'm gonna bring in Mystery
Diner Jamie, and that way,
270
00:09:21,929 --> 00:09:24,095
we can find out definitively
whether he's the server
271
00:09:24,097 --> 00:09:25,063
that you believe he is.
272
00:09:25,065 --> 00:09:26,798
That sounds great.
Let's do it.
273
00:09:26,800 --> 00:09:28,066
Jamie, go ahead
and go on in,
274
00:09:28,068 --> 00:09:29,634
and make sure you sit
in Sai's section.
275
00:09:29,636 --> 00:09:31,436
And I want you to really
put him through the ringer
276
00:09:31,438 --> 00:09:32,971
and test him on his knowledge
of the menu
277
00:09:32,973 --> 00:09:34,406
and all of his
customer-service skills.
278
00:09:34,408 --> 00:09:36,041
I have a reservation,
party of two under Jamie.
279
00:09:36,043 --> 00:09:38,677
Yeah.
280
00:09:38,679 --> 00:09:40,946
The rivalry surrounding
the employee incentive program
281
00:09:40,948 --> 00:09:42,747
is a new development
worth investigating.
282
00:09:42,749 --> 00:09:44,215
So, for this sting,
283
00:09:44,217 --> 00:09:46,451
I'm gonna test Sai to see if
he's really earning his sales.
284
00:09:49,656 --> 00:09:50,755
JAMIE:
Hey, how are you?
285
00:09:57,698 --> 00:10:00,065
If you had to pick one beer,
what do you recommend?
286
00:10:02,436 --> 00:10:03,768
The Dutchess IPA?
287
00:10:08,942 --> 00:10:10,075
Jamie, see if he knows
288
00:10:10,077 --> 00:10:11,476
all the beers on tap here
at the restaurant.
289
00:10:11,478 --> 00:10:12,877
Do you know all the beers
by heart?
290
00:10:12,879 --> 00:10:14,879
Like, do you know --
Could you name every single one?
291
00:10:16,783 --> 00:10:17,882
Go.
292
00:10:20,187 --> 00:10:22,120
One.
293
00:10:22,122 --> 00:10:24,389
Two. Three.
294
00:10:24,391 --> 00:10:25,890
You guys have been open
for a few months,
295
00:10:25,892 --> 00:10:27,792
so, I mean, in theory,
he should know all of your beers
296
00:10:27,794 --> 00:10:28,960
that you have on tap,
correct?
297
00:10:28,962 --> 00:10:30,128
It's a tall order,
298
00:10:30,130 --> 00:10:31,196
but I expect him
to know that information.
299
00:10:31,198 --> 00:10:33,732
Yep. Yeah.
300
00:10:40,407 --> 00:10:41,406
You hit the whole list.
301
00:10:46,980 --> 00:10:48,046
No, you didn't remember them,
either.
302
00:10:48,048 --> 00:10:48,980
[ Both laugh ]
303
00:10:50,751 --> 00:10:52,984
If you get the sliders,
I'll have, like, a couple.
304
00:10:52,986 --> 00:10:55,387
You can have most of them,
but I just want to have one.
305
00:10:55,389 --> 00:10:58,289
And we'll split the turkey
burger, too, is that cool?
306
00:10:58,291 --> 00:10:59,758
All right. Thank you, Sai.
307
00:10:59,760 --> 00:11:01,493
All right.
I appreciate it.
308
00:11:01,495 --> 00:11:03,862
You know, based on what I am
seeing and hearing, I mean,
309
00:11:03,864 --> 00:11:05,997
I'm not surprised that Sai
is winning every month.
310
00:11:13,707 --> 00:11:16,474
Rick, take a look
at this back-alley monitor.
311
00:11:19,012 --> 00:11:20,545
That's the same van
that we saw
312
00:11:20,547 --> 00:11:22,914
in that video that my private
investigator captured.
313
00:11:22,916 --> 00:11:25,283
Sure enough,
it's the same driver,
314
00:11:25,285 --> 00:11:26,951
and there are the crates.
315
00:11:26,953 --> 00:11:29,220
I'm willing to bet that
your bartender Kyle comes out
316
00:11:29,222 --> 00:11:30,255
to meet him any second.
317
00:11:30,257 --> 00:11:31,556
I think you're right,
Charles.
318
00:11:35,595 --> 00:11:37,595
Wait a minute.
That's not Kyle.
319
00:11:37,597 --> 00:11:38,697
That's your manager,
Mike.
320
00:11:38,699 --> 00:11:41,199
What the [bleep]
is going on right now?
321
00:11:41,201 --> 00:11:42,300
They're buddies.
322
00:11:42,302 --> 00:11:44,235
And he's helping them
unload the crates
323
00:11:44,237 --> 00:11:46,404
we saw leave your restaurant
the other night.
324
00:11:46,406 --> 00:11:48,840
I don't understand why Mike
would be doing this.
325
00:11:56,750 --> 00:11:58,249
Well, whatever's
in those crates,
326
00:11:58,251 --> 00:12:00,051
Mike is stashing them
in your beer cooler.
327
00:12:00,053 --> 00:12:01,619
It doesn't make any sense.
328
00:12:01,621 --> 00:12:02,987
Is this really happening?
329
00:12:02,989 --> 00:12:07,792
Why don't we send in Mystery
Diner Brianna into the cooler
330
00:12:07,794 --> 00:12:09,828
and find out exactly
what's inside of those crates.
331
00:12:09,830 --> 00:12:11,096
Yes, let's do that.
332
00:12:11,098 --> 00:12:12,964
Brianna, I want you to go
into the beer cooler.
333
00:12:12,966 --> 00:12:14,332
You're gonna see
several crates
334
00:12:14,334 --> 00:12:15,600
stacked on top
of each other.
335
00:12:15,602 --> 00:12:17,769
I want you to look inside
and tell me what's in there.
336
00:12:21,675 --> 00:12:22,674
And be careful.
337
00:12:22,676 --> 00:12:23,842
Don't let Mike
see you go in there.
338
00:12:39,493 --> 00:12:41,159
Charles, they're big jugs.
339
00:12:41,161 --> 00:12:42,427
Those are growlers,
340
00:12:42,429 --> 00:12:44,162
and we don't sell growlers
at Weiland Brewery.
341
00:12:44,164 --> 00:12:45,497
So, why is that?
342
00:12:45,499 --> 00:12:48,566
You can only sell growlers
if you brew on premise.
343
00:12:48,568 --> 00:12:51,336
It's against the law for me
to fill those and sell them.
344
00:12:57,544 --> 00:12:59,778
Mike and Kyle are heading
back to the walk-in.
345
00:12:59,780 --> 00:13:01,646
Brianna, put that away
and get out of there.
346
00:13:01,648 --> 00:13:03,148
Mike is on his way
back to the cooler.
347
00:13:12,392 --> 00:13:14,392
CHARLES: Mike and Kyle are
heading back to the walk-in.
348
00:13:14,394 --> 00:13:16,161
Brianna, put that away
and get out of there.
349
00:13:16,163 --> 00:13:17,729
Mike is on his way
back to the cooler.
350
00:13:25,639 --> 00:13:28,173
BRIANNA: Whoops. Sorry.
351
00:13:28,175 --> 00:13:29,307
[ Sighs ]
352
00:13:37,250 --> 00:13:39,851
Look what Mike
and Kyle are doing.
353
00:13:39,853 --> 00:13:41,019
They're tapping your kegs.
354
00:13:41,021 --> 00:13:44,656
They're filling those growlers
with your beer.
355
00:13:44,658 --> 00:13:45,924
That's why
you're missing your beer.
356
00:13:45,926 --> 00:13:47,525
Unless you pick the keg up
and shake it around,
357
00:13:47,527 --> 00:13:48,493
you don't even know
it's missing.
358
00:13:48,495 --> 00:13:49,527
It's hard to find.
359
00:13:49,529 --> 00:13:51,329
They've gotten so brazen
with this scam
360
00:13:51,331 --> 00:13:53,631
they're not even waiting
until after-hours to do it.
361
00:13:53,633 --> 00:13:55,834
They're doing it in the middle
of a packed house.
362
00:13:55,836 --> 00:13:57,902
Charles,
I got to stop this.
363
00:13:57,904 --> 00:13:59,370
Let it play
a little bit longer.
364
00:13:59,372 --> 00:14:01,272
My private investigator,
Patrick, is outside.
365
00:14:01,274 --> 00:14:03,241
I'll have him put
a tracking device on the van.
366
00:14:03,243 --> 00:14:04,776
We'll make sure
we're able to track the van
367
00:14:04,778 --> 00:14:06,110
and stop it before
it gets anywhere.
368
00:14:06,112 --> 00:14:07,846
-All right.
-We'll make sure
it gets stopped.
369
00:14:07,848 --> 00:14:09,414
Patrick, grab a magnetic
tracking device
370
00:14:09,416 --> 00:14:11,015
and put it in the wheel well
of that van.
371
00:14:28,635 --> 00:14:30,001
Tracking device
is in place.
372
00:14:30,003 --> 00:14:31,636
We'll know exactly
where it's going.
373
00:14:31,638 --> 00:14:33,304
It's not gonna get away.
-Fantastic.
374
00:14:40,413 --> 00:14:42,113
Rick, look over here
in your kitchen.
375
00:14:42,115 --> 00:14:43,414
It sounds
like Gia's upset
376
00:14:43,416 --> 00:14:45,083
over the wait time
on her food.
377
00:14:45,085 --> 00:14:45,950
Let's listen in.
378
00:14:59,599 --> 00:15:01,866
She just threw that order
into the trash can.
379
00:15:01,868 --> 00:15:03,234
I can't believe
what I'm seeing.
380
00:15:03,236 --> 00:15:05,970
She's sabotaging him.
She's throwing my food away.
381
00:15:05,972 --> 00:15:07,238
She's history.
382
00:15:07,240 --> 00:15:09,140
Now it's gonna affect
the ticket time.
383
00:15:09,142 --> 00:15:11,042
They're gonna have
to remake the food.
384
00:15:11,044 --> 00:15:12,977
It definitely has
a domino effect here,
385
00:15:12,979 --> 00:15:15,346
and it runs
throughout the restaurant.
386
00:15:32,899 --> 00:15:33,998
Look at all the confusion
387
00:15:34,000 --> 00:15:35,500
that Gia's caused
in the kitchen now.
388
00:15:35,502 --> 00:15:37,902
I mean, you got Sai back there
looking for an order
389
00:15:37,904 --> 00:15:39,404
that's now
in the trash can.
390
00:15:39,406 --> 00:15:43,041
And the line cooks are saying,
"Hey, the order left."
391
00:15:43,043 --> 00:15:45,043
She brought the kitchen
to a complete halt.
392
00:16:04,631 --> 00:16:05,830
JAMIE: Thank you.
393
00:16:05,832 --> 00:16:07,465
That explains to me
why he's always number one,
394
00:16:07,467 --> 00:16:08,766
because, I mean, you take
care of your customers
395
00:16:08,768 --> 00:16:09,934
like that --
-Yeah.
396
00:16:09,936 --> 00:16:12,070
That is being an ambassador
for your business.
397
00:16:12,072 --> 00:16:12,904
It certainly is.
398
00:16:31,491 --> 00:16:32,790
Wow. Yeah,
I got to say, I mean,
399
00:16:32,792 --> 00:16:34,325
I've been doing this
for a lot of years,
400
00:16:34,327 --> 00:16:35,693
and this is
a Mystery Diners first
401
00:16:35,695 --> 00:16:37,362
to actually see a server
pay for a meal
402
00:16:37,364 --> 00:16:38,930
out of their own pocket
for a mistake
403
00:16:38,932 --> 00:16:40,398
that was made that wasn't
even their fault.
404
00:16:40,400 --> 00:16:41,466
He's a good guy.
405
00:16:50,744 --> 00:16:52,577
It only took
a couple extra minutes.
406
00:16:52,579 --> 00:16:53,611
You don't need to --
407
00:16:57,617 --> 00:17:00,051
Just, for what it's worth,
we're having a great time.
408
00:17:00,053 --> 00:17:00,952
No.
409
00:17:06,259 --> 00:17:07,959
Your manager fixed
that ticket for Sai,
410
00:17:07,961 --> 00:17:09,994
and now he's right back
in the beer cooler again,
411
00:17:09,996 --> 00:17:10,995
filling those growlers.
412
00:17:19,572 --> 00:17:22,273
I've had just about enough
of this bull[bleep]
413
00:17:24,811 --> 00:17:26,310
Charles, I need to put
a stop to this now.
414
00:17:26,312 --> 00:17:27,478
You know what? I agree.
415
00:17:27,480 --> 00:17:28,746
Why don't you go there
and grab Mike and Kyle,
416
00:17:28,748 --> 00:17:30,248
bring them back in here,
get them stopped,
417
00:17:30,250 --> 00:17:31,349
and we'll deal with them.
418
00:17:31,351 --> 00:17:32,784
And don't worry
about that van.
419
00:17:32,786 --> 00:17:34,152
We'll notify
the authorities.
420
00:17:34,154 --> 00:17:35,486
This isn't just simple theft.
421
00:17:35,488 --> 00:17:37,722
Mike and Kyle are jeopardizing
my liquor license
422
00:17:37,724 --> 00:17:40,358
by trying to sell growlers
of beer outside the restaurant.
423
00:17:40,360 --> 00:17:41,626
Hey, who are you?
424
00:17:45,298 --> 00:17:47,765
[Bleep] out
of my restaurant.
425
00:17:52,472 --> 00:17:54,572
You two, stop what
you're doing right now!
426
00:18:04,184 --> 00:18:05,383
MIKE: Holy!
427
00:18:05,385 --> 00:18:08,686
What the [bleep]
is all this, Rick?
428
00:18:08,688 --> 00:18:09,787
Mike, Kyle,
take a look around.
429
00:18:09,789 --> 00:18:10,755
What do you think
this is?
430
00:18:15,762 --> 00:18:17,061
Guys, let me explain
what's going on.
431
00:18:17,063 --> 00:18:18,262
My name's Charles Stiles.
432
00:18:18,264 --> 00:18:19,330
I'm with a company
called Mystery Diners.
433
00:18:19,332 --> 00:18:21,199
Your owner, Rick,
called my company
434
00:18:21,201 --> 00:18:23,601
because shortly after he opened
his restaurant,
435
00:18:23,603 --> 00:18:26,671
he noticed a huge discrepancy
in his beer sales,
436
00:18:26,673 --> 00:18:29,440
specifically his Weiland
specialty beers.
437
00:18:29,442 --> 00:18:31,809
And we know why
he's missing beer.
438
00:18:31,811 --> 00:18:33,244
You two are running this scam
439
00:18:33,246 --> 00:18:35,046
out of the back
of the restaurant.
440
00:18:35,048 --> 00:18:36,380
-Oh, no, no --
-Listen to me. Listen to me.
441
00:18:36,382 --> 00:18:37,849
No, you guys listen.
442
00:18:37,851 --> 00:18:40,651
You got this guy in a delivery
truck bringing in growlers,
443
00:18:40,653 --> 00:18:42,887
and you're siphoning off
the top of the kegs
444
00:18:42,889 --> 00:18:44,355
and hauling them out of here
in the middle of the night.
445
00:18:44,357 --> 00:18:45,990
No, no, no.
It was a one-time deal.
446
00:18:45,992 --> 00:18:47,158
All we wanted to do was
get some Weiland beer.
447
00:18:47,160 --> 00:18:48,192
We love it.
448
00:18:48,194 --> 00:18:49,293
We were gonna throw a big party
449
00:18:49,295 --> 00:18:50,695
for a friend of ours
this weekend.
450
00:18:50,697 --> 00:18:52,396
I mean, honestly,
when you think about it,
451
00:18:52,398 --> 00:18:54,132
it's really a good way
to promote your beer.
452
00:18:54,134 --> 00:18:56,000
Do you expect me
to believe some bull[bleep]
453
00:18:56,002 --> 00:18:57,869
that you were gonna promote this
at a party?
454
00:18:57,871 --> 00:18:59,036
For one party.
455
00:18:59,038 --> 00:19:00,338
Now, look at me,
both of you guys.
456
00:19:00,340 --> 00:19:01,572
You're gonna tell me this
is a one-time thing tonight.
457
00:19:01,574 --> 00:19:03,374
That's your story?
You guys are sticking to it?
458
00:19:03,376 --> 00:19:05,276
Turn around and take a look
at the board over here.
459
00:19:05,278 --> 00:19:06,744
This guy Patrick on the board --
460
00:19:06,746 --> 00:19:08,479
He's an undercover private
investigator that works for me.
461
00:19:08,481 --> 00:19:11,249
And he's got footage
of Kyle hauling these growlers
462
00:19:11,251 --> 00:19:13,417
out of here
just like you did tonight.
463
00:19:13,419 --> 00:19:14,886
48 growlers tonight.
464
00:19:14,888 --> 00:19:16,754
48 growlers
3 days ago.
465
00:19:16,756 --> 00:19:19,090
48 growlers a week
for 3 months.
466
00:19:19,092 --> 00:19:21,526
Are you kidding me?
Party, my ass.
467
00:19:21,528 --> 00:19:23,060
I know what you [bleep] guys
were gonna do.
468
00:19:23,062 --> 00:19:24,228
You're selling this beer
469
00:19:24,230 --> 00:19:25,263
and sticking the money
in your pocket.
470
00:19:25,265 --> 00:19:26,864
Of course not. No.
471
00:19:26,866 --> 00:19:29,700
We don't brew beer here,
and we can't sell growlers.
472
00:19:29,702 --> 00:19:31,669
And you're out there
selling growlers of my beer.
473
00:19:31,671 --> 00:19:34,906
You can cost me a lot more than
just the money we've lost.
474
00:19:34,908 --> 00:19:37,074
You're lucky if you don't end up
in jail tonight.
475
00:19:37,076 --> 00:19:38,509
I'm not going to jail
for this [bleep]
476
00:19:38,511 --> 00:19:40,511
CHARLES: Well, you guys actually
might, because you know what?
477
00:19:40,513 --> 00:19:42,313
The buddy
that was driving the van?
478
00:19:42,315 --> 00:19:44,715
We put a tracker on that van,
and guess what.
479
00:19:44,717 --> 00:19:46,317
We already notified the police,
480
00:19:46,319 --> 00:19:48,920
and they're en route to
intercept that van as we speak.
481
00:19:48,922 --> 00:19:50,855
So, there's a good chance
you guys are going to jail.
482
00:19:50,857 --> 00:19:52,290
I'll make it up to you
any way I can.
483
00:19:52,292 --> 00:19:53,791
There's no way
to make this up.
484
00:19:53,793 --> 00:19:55,459
There's no way
to repair this trust.
485
00:19:55,461 --> 00:19:58,563
You two are both thieves,
and you're both fired.
486
00:20:01,301 --> 00:20:03,334
I'm sorry, Rick.
487
00:20:05,838 --> 00:20:07,038
CHARLES: Well,
you know what, Rick?
488
00:20:07,040 --> 00:20:08,639
You've got a little bit
of housekeeping to do.
489
00:20:08,641 --> 00:20:10,308
Gia -- You're gonna have
to have a talk with her.
490
00:20:10,310 --> 00:20:12,543
And also, Sai -- We watched him
do an amazing job tonight,
491
00:20:12,545 --> 00:20:15,012
and there is a reason
he is employee of the month.
492
00:20:15,014 --> 00:20:16,314
Absolutely.
493
00:20:16,316 --> 00:20:18,282
He did a great job under
some difficult circumstances.
494
00:20:18,284 --> 00:20:20,218
But I got to tell you,
you got a beautiful restaurant,
495
00:20:20,220 --> 00:20:21,419
you got a great crew in there,
496
00:20:21,421 --> 00:20:22,987
and the food coming out of there
looks amazing.
497
00:20:22,989 --> 00:20:24,589
Charles, I want to thank you
for coming out
498
00:20:24,591 --> 00:20:25,957
and taking care
of this problem,
499
00:20:25,959 --> 00:20:27,792
and if you'll let me repay you
for all your hard work,
500
00:20:27,794 --> 00:20:29,794
I'll take you next door
and buy you two beers --
501
00:20:29,796 --> 00:20:31,295
one for each idiot
we got rid of.
502
00:20:31,297 --> 00:20:32,463
-I'll take you up on that.
-All right.
503
00:20:32,465 --> 00:20:33,297
-All right.
-Let's go.
504
00:20:33,299 --> 00:20:34,999
NARRATOR: Since being fired,
505
00:20:35,001 --> 00:20:38,236
Mike and Kyle have been
contacted by the authorities.
506
00:20:38,238 --> 00:20:40,338
Gia was embarrassed
by her actions
507
00:20:40,340 --> 00:20:42,540
and has apologized
for her behavior.
508
00:20:42,542 --> 00:20:45,476
Sai has yet to lose
the employee incentive program.
509
00:20:45,478 --> 00:20:48,779
And Rick is happy to report
that sales are back to normal
510
00:20:48,781 --> 00:20:51,015
and all of his beer
is accounted for
511
00:20:51,017 --> 00:20:53,751
at Weiland Brewery Restaurant.
41876
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